As the Physical Security Systems Specialist, you will lead all aspects of Ripple's Global Security strategy for physical security systems. This role involves coordinating the entire lifecycle of our access control and video surveillance infrastructure. Responsibilities range from initial development and managing projects for new builds to providing daily operational support and handling break/fix issues. Your knowledge will be essential to maintaining the strength and efficiency of security technology across Ripple's worldwide operations.

A core responsibility of this role will be to apply technical solutions to improve existing processes. This ensures our program stays modern and adapts to Ripple’s changing risk profile. You will be required to go beyond traditional management by:

• Bringing to bear Technology to Improve Processes: Proactively identify and deploy innovative technical solutions to improve existing physical security processes. This includes integrating analytics powered by AI, automation, and advanced data correlation to improve efficiency, reduce manual oversight, and provide proactive threat intelligence.
• Encouraging a Culture of Innovation: Offer expert insights on new security technologies and suggest methods to protect our systems from future threats. Integrate solutions that enable Ripple's technical security program to grow efficiently.
• The role will lead efforts to keep our technical security infrastructure flexible and strong. It will adapt to new and complex threats as Ripple’s business and global presence grow.

WHAT YOU'LL DO:

• Act as the lead resource for technical security, sharing insights on new technologies and supporting the architecture, engineering, and integration of global physical security systems.
• Build, implement, and maintain Ripple's global technical security infrastructure, ensuring its reliability, resilience, and efficiency across both on-premise and cloud environments.
• Develop and enforce global physical security standards and technical specifications to ensure long-term resilience and compliance with internal, external, and regulatory requirements.
• Manage the full lifecycle of physical security projects, including developing and driving roadmap and budget requirements for design-build, break-fix, and preventive maintenance (PPM).
• Lead vendor relationships, measuring the performance of third-party contractors and security integrators to ensure successful installation, troubleshooting, and continuous support for all security systems.
• Coordinate system administration, configuration, and maintenance of security systems, including monitoring and managing all software and firmware updates to ensure consistent functionality.
• Deploy innovative security solutions by bringing to bear existing tool suites and your deep knowledge of the latest technological advancements to achieve effective risk management and efficiencies.
• Conduct regular audits and assessments to ensure that all technical security systems meet and exceed regulatory and company requirements.
• Provide expert technical support in-region for new security systems and, where necessary, lead the project management of security system changes from planning to progress reporting.

WHAT YOU'LL BRING:

• Proven expertise shown through a minimum of five years’ experience handling enterprise physical security systems, including access control, visitor management, and CCTV systems such as Avigilon or Alta Open, with growing responsibility.
• Intermediate to advanced knowledge of information technology operations supported by work experience, education or certification including ITSM/ITIL, PMP, etc.
• Experience managing people, projects and vendors with successful delivery in a timely manner and on-budget.
• Strong sense of integrity, and the capability to manage confidential issues professionally with suitable judgment and maturity.
• Determination and the skill to develop from the beginning are essential.

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU 

We are looking for a Physical Security Technology Manager that will focus on keeping our Security Technology stack properly maintained, expanding it to new offices and spearheading integrations between our stack and other platforms.  You will be the subject matter expert on anything hardware and software related that touches the Physical Security infrastructure.  

We are a small, close-knit, and diverse team rooted in an agile and fast paced environments.  As a member of our team you will be challenged to solve technical problems for other Physical Security Team members, working closely with the broader Box team to coordinate major projects across the global all the while ensuring our baseline availability never dips.  

WHAT YOU'LL DO 

• Maintain the health of PACS and VMS systems globally by confirming firmware versions, rotating passwords and conducting system and user audits.

• Ensure operational availability and expansion of Box Physical Security technology systems.

• Track all assets within our environment and forecast refreshes and updates.   

• Work closely with internal and external groups to maintain uptime.

• Find opportunities to take manual processes and automate them.

• Serve as the subject matter expert on Physical Security systems for the company. 

• Partner with key stakeholders to manage the physical security installation at new or expanding offices. 

• Produce documentation, dashboards and metrics.

WHO YOU ARE 

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Required skills

• 5+ years of experience either administering Physical Security Systems or managing enterprise servers.

• Want to help build integrations that will help systems and users work more effectively

• Familiar and comfortable with ticketing systems to track projects and work.

• Understanding that not all work happens between 9 - 5 and at times we will work outside those hours.

• A hunger to find opportunities for AI to streamline workflows.

Preferred skills

• Able to solve problems with tools available.

• Team-centric mindset - demonstrated ability working well in a collaborative environment.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

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