Box
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WHAT IS BOX
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
Box is scaling Box AI and our internal analytics to power smarter decisions across the business.
You will design and deploy AI agents and operational solutions that strengthen both IT and business workflows. These agents will be engineered to minimize hallucinations and prioritize security in their models, data handling, and decision-making. You will also build and maintain MCP servers and developer tools that surface actionable data insights and make it easier for teams to act on them. Overall, your work will connect secure, reliable infrastructure with practical AI capabilities to accelerate informed, low-risk decision-making across the organization.
WHAT YOU’LL Do
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Design, build, and deploy AI agents that automate and improve IT and business workflows while minimizing hallucinations and ensuring reliable outputs.
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Implement model validation, monitoring, and fail-safe mechanisms to detect and reduce incorrect or risky agent behavior.
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Architect secure data handling pipelines (ingest, storage, access controls, encryption) to protect sensitive information used by models and agents.
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Develop and maintain MCP servers and developer tooling that surface actionable insights and make it easy for teams to query, debug, and act on model outputs.
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Integrate observability and telemetry (logging, metrics, tracing) for agents and infrastructure to enable rapid incident detection, root-cause analysis, and performance tuning.
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Build role-based APIs and interfaces that allow business and engineering teams to safely interact with agents and automated workflows.
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Create onboarding, documentation, and training materials to help teams adopt agents and follow best practices for secure, low-risk usage.
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Collaborate with security, compliance, and product teams to define policies, access controls, and approval workflows for model deployment and data use.
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Optimize infrastructure cost and reliability through capacity planning, fault tolerance, CI/CD pipelines, and automated testing for agent behavior and integrations.
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Continuously evaluate new model architectures, tooling, and defenses to improve accuracy, reduce bias, and maintain a secure, scalable AI platform.
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Define canonical schemas, metadata standards, and classification taxonomies to enable trusted decisions and secure data sharing between IT and business teams.
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Create automated metadata pipelines using AI/NLP to extract, normalize, and enrich dataset context (ontology, definitions, sensitivity, lineage), and automate metadata population, semantic matching, and lineage inference for faster cataloging.
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Develop AI agents and tooling that summarize dataset health, recommend joins/transformations, infer lineage, and route remediation tasks to owners.
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Measure and report on adoption, data health, and governance maturity; iterate standards and tooling based on feedback and telemetry.
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Mentor peers and evangelize best practices to raise organizational data maturity and enable reliable AI/analytics at scale.
WHO YOU ARE
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
- An AI-first practitioner who seeks to use AI to accelerate decisions and amplify impact.
- 5+ years software engineering experience; 2+ years building ML/AI products or agent systems.
- Strong Python skills; familiarity with Slack app development preferred.
- Experience with LLMs, prompt engineering, RAG, and vector stores.
- Experience with ML frameworks (PyTorch/TensorFlow) and model evaluation/validation techniques.
- Cloud experience (AWS/Azure/GCP), Kubernetes, Docker, Terraform.
- Observability and monitoring tools (Prometheus, Grafana, ELK, OpenTelemetry).
- Security and compliance familiarity (IAM, encryption, GDPR/HIPAA awareness).
- An engineer with hands-on experience in cloud data warehouses (BigQuery, Snowflake, Redshift, or similar).
- Able to lead cross-functional initiatives and influence stakeholders across IT, Security, and business without direct authority.
- An effective communicator who translates technical concepts into clear guidance for non-technical audiences.
- Preferred skills:
- Google Cloud Platform, BigQuery administration, data access/security modeling, and regulated data classification experience.
- Experience with LangChain, Ray, or agent frameworks.
- Familiarity with semantic metadata/catalog tooling (Dataplex, Looker).
- Experience with CI/CD (GitHub Actions/Jenkins), chaos testing, and load testing.
- Track record of reducing hallucinations and improving model reliability.
BENEFITS
Check out the overview of Life at Box which include general perks and benefits.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice.
#LI-Hybrid
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Ready to apply?
Apply to Box
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHAT YOU'LL DO
The Senior IT Platform & Identity Engineer will join a global team comprised of the most talented IT professionals in the industry. Box IT is looking for an exceptional candidate to support our IT Platform & Identity team across client endpoint management systems and various SaaS solutions, while also supporting our IAM ecosystem. As an IT Platform & Identity Engineer, you will work on a variety of different systems and software to maintain our corporate endpoint and mobile device ecosystem, support our Identity and Access Management strategy (IAMs), and build new integrations across various cloud services that support day-to-day operations for IT and Security. To succeed in this fast-paced, challenging position you will need to be a highly motivated problem solver, focused on frictionless outcomes in support of the best possible end user experience, and deeply passionate about all things IT.
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Architect, build, operate, and optimize core IT systems across a variety of different software stacks and platforms in order to support the IT platform environment. This includes Windows, macOS, and SaaS applications (Okta, Duo, Box, Google Workspace, Splunk Cloud, JIRA, ServiceDesk, Confluence and more).
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Develop and maintain documentation for systems and architectural standards.
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Administer client platform management tools and frameworks. We use Kandji, Intune, Active Directory Entra & ADE, and continuously explore other solutions.
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Manage and administer a mixed platform environment (macOS, iOS, Android & Windows) using the above client system management tools.
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Develop and manage client administration tools/processes.
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Streamline, implement, and iterate on current provisioning solutions.
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Design and scale monitoring and alerting tools, in collaboration with other teams across IT.
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Write modular, maintainable tooling in traditional and low-code systems such as Powershell, Python, Shell (zsh) and Okta Workflows, with a strong focus on automation to reduce repeated work and auto-remediation with low to no end-user involvement.
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Regularly partner with the security team to ensure Box is a continued leader in the intelligent content management space.
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Provide Tier III support and troubleshooting for complex issues escalated from the IT Support team.
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Mentor more junior team members and provide direction and guidance when appropriate.
WHO YOU ARE:
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Degree in Computer Science, Information Technology, Information Systems OR equivalent degree/experience.
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6 or more years experience in client platform across macOS, Windows, iOS, Android and/or 6 years of direct experience in Identity and Access Management.
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Proven experience and track record troubleshooting complex macOS and Windows problems in an enterprise environment with a strong emphasis on security.
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Knowledge of DHCP, DNS, Active Directory (and/or Entra ID), AD Group Policy.
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Must have strong experience in IAM platforms such as Okta, Duo, PingFed, OneLogin, Entra ID, etc.
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Experience with one or more programming languages relevant to scripting, automation, and interacting with APIs (Python, Bash, PowerShell, etc).
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Experience implementing and supporting IT applications and client platforms "at scale".
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Strong ability to interact with and understand complex technical requirements across all levels of the organization.
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Working knowledge of essential security concepts.
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Strong ability to analyze and solve complex business problems.
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Strong ability to communicate effectively in writing and verbally, including working with a geographically distributed team.
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Strong organizational, planning, documentation skills & excellent attention to detail.
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Box is a global enterprise with offices worldwide. Must be willing to occasionally adjust schedule to meet/work with team members in alternative timezones.
Preferred:
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Two or more of the following certifications (or similar) preferred - CompTIA, A+, Network+, Security+, RHCE, Microsoft 365 Certified: Endpoint Administrator Associate or other Microsoft Certifications, Apple Certifications, Jamf Certifications, CISSP, AWS, GCP, Okta Professional, Admin, Workflows or Developer.
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Experience with Linux a plus
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Experience writing apps/software for desktop OS’ a huge plus
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Hands-on AI Platform (Gemini Enterprise, Claude, OpenAI, etc) knowledge a huge plus
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
Ready to apply?
Apply to Box
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
We are looking for a Physical Security Technology Manager that will focus on keeping our Security Technology stack properly maintained, expanding it to new offices and spearheading integrations between our stack and other platforms. You will be the subject matter expert on anything hardware and software related that touches the Physical Security infrastructure.
We are a small, close-knit, and diverse team rooted in an agile and fast paced environments. As a member of our team you will be challenged to solve technical problems for other Physical Security Team members, working closely with the broader Box team to coordinate major projects across the global all the while ensuring our baseline availability never dips.
WHAT YOU'LL DO
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Maintain the health of PACS and VMS systems globally by confirming firmware versions, rotating passwords and conducting system and user audits.
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Ensure operational availability and expansion of Box Physical Security technology systems.
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Track all assets within our environment and forecast refreshes and updates.
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Work closely with internal and external groups to maintain uptime.
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Find opportunities to take manual processes and automate them.
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Serve as the subject matter expert on Physical Security systems for the company.
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Partner with key stakeholders to manage the physical security installation at new or expanding offices.
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Produce documentation, dashboards and metrics.
WHO YOU ARE
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
Required skills
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5+ years of experience either administering Physical Security Systems or managing enterprise servers.
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Want to help build integrations that will help systems and users work more effectively
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Familiar and comfortable with ticketing systems to track projects and work.
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Understanding that not all work happens between 9 - 5 and at times we will work outside those hours.
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A hunger to find opportunities for AI to streamline workflows.
Preferred skills
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Able to solve problems with tools available.
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Team-centric mindset - demonstrated ability working well in a collaborative environment.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks.
In accordance with OFCCP compliance, here is the Pay Transparency Provision.
Ready to apply?
Apply to Box
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.
The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry. As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues, ensuring that our employees remain as productive as possible. You must be agile enough to adapt to the rapid growth and change of our business, but also disciplined enough to deal with complex challenges, processes, and people. Your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving end-user technology decisions that will impact Boxers around the world.
WHAT YOU'LL DO
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Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
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Procurement, asset and inventory management for all IT hardware and software
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Cross-departmental collaboration with teams like Facilities, Sales, and Engineering, People Operations
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Managing IT communication between headquarters and remote office
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Perform system imaging, application configurations, and security policy enforcements
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Daily onsite office support, from Monday to Friday
WHO YOU ARE
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
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4+ years of working experience in an IT Support role
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Working knowledge of Windows and OSX operating systems
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Working knowledge of Lenovo and Apple hardware
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Knowledge of networking concepts
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Lead complex initiatives to scale and transform the business
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Comprehensive understanding of networking (Network certification a plus)
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Working knowledge with voice and video conferencing solutions (Zoom, RingCentral a plus)
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Demonstrate that you continue to keep your knowledge and skills up to date (desired)
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High energy and passion for your work and achievements
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Excel at everything you put your heart and mind to
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Willingness to go above and beyond
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Excellent verbal and written communication skills in English and Polish
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Excellent teamwork skills
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Technical certification in desktop operating systems (Mac certification a plus)
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Experience leading large, complex enterprise initiatives on a global scale (PMP certification a plus)
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office 5 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice.
#LI-KS2
#LI-Onsite
Ready to apply?
Apply to Box