Job Description: Delivery Manager

 Role Summary:

The Delivery Manager plays a critical role in leading the operational and technical execution of Zeta’s services for assigned clients. This position is responsible for cross-functional coordination across Client Services, Data, TechOps, and Engineering teams, ensuring excellence in service delivery, campaign operations, and project execution. The Delivery Manager is expected to proactively manage resources, risks, scope, communications, and client satisfaction while upholding internal standards and driving operational efficiency.

Key Objectives:

• Ensure client deliveries are met with high quality, on time, and within scope and
• Act as a strategic liaison and escalation point for internal and external
• Continuously improving delivery processes, tool adoption, and communication
• Drive successful execution of projects, campaigns, and platform-related initiatives across the account

Essential Responsibilities

 Client Delivery Leadership

• • Lead the execution of contracted services, ensuring SLAs, KPIs, and scope commitments are met or
  • Manage service-based communications, align with Client Successon program status while owning delivery-specific
  • Take ownership of client-facing updates, project calls, and postmortems for major initiatives or

·       Project  Program Management

• Coordinate intake, scoping, and LOE documentation for all delivery-related
• Lead delivery of SOWs, change requests, onboarding, campaign migrations, and platform
• Track delivery milestones, risks, burn rates, blockers, and communicate project health
• Execute risk mitigation strategies, raise red flags for financial or resource misalignment, and ensure resource

·       Technical Issue Resolution Oversight

• Own triaging, RCA documentation if any, and client communication for all delivery-affecting issues (campaign errors, data issues, tech bugs).
• Act as the first point of contact for issue investigation across the Zeta Marketing
• Collaborate with Engineering, TechOps, and SMEs to resolve platform, campaign, and integration

·       Resource Margin Management

• Monitor resource allocation across concurrent projects and
• Track and report delivery effort budget/retainer usage to optimize client profitability.
• Collaborate with Client Success to identify and resolve delivery issues or scope misalignment early.

·       Delivery Standards Continuous Improvement

• Promote adherence to Zeta-defined delivery SOPs, documentation standards, and best
• Contribute to process improvement initiatives - from pilot to measurement - to elevate delivery quality and reduce cycle
• Lead knowledge-sharing initiatives across the Enterprise Operations
• Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.

Required Skills Experience:

 Service Delivery Management

• • 3–5 years of experience in delivery, account operations, or technical project management in a Martech, agency, or enterprise SaaS
  • Proven experience with end-to-end project management methodologies, including Agile, Waterfall, and hybrid
  • Strong track record managing cross-functional teams, project planning, and risk
  • Experience leading multi-phase marketing or data projects with external

Technical Platform Knowledge

• Solid understanding of Email Marketing Platforms (EMPs) such as Zeta Marketing Platform (ZMP), Salesforce Marketing Cloud (Omni Channel Marketing such as Email, SMS, Push ), Adobe Marketo, Epsilon Harmony (Agility Harmony / PeopleCloud), Oracle Responsys, Oracle Eloqua, HubSpot Marketing Hub, Mailchimp etc.…
• Hands-on experience in managing the full campaign lifecycle: intake, planning, creative briefing, setup, QA, approval, deployment, monitoring, and post-campaign
• Proficiency with HTML/CSS for emails, AMPscript, Liquid, or personalization scripting in modern
• Familiarity with Webhook/API integrations for real-time or trigger-based marketing use
• Knowledge on basic SQL skills
• Understanding of Email KPIs such as Open Rate, Click-through Rate (CTR), Bounce Rate, Unsubscribes, and Deliverability; experience in A/B testing strategies and multivariate
• Experience using Dynamic Content and Personalization blocks to improve customer engagement and message
• Exposure to Audience Segmentation and List Management, including complex criteria-based segmentation and exclusion
• Knowledge of Inbox Placement, Spam Testing, and tools like Litmus or Email on Acid to validate rendering and deliverability across devices and email
• Comfortable using reporting and analytics dashboards (e.g., native ESP dashboards, Google Analytics integrations, or third-party attribution platforms) to track and optimize email
• Awareness of data privacy laws and best practices in email compliance (CAN-SPAM, GDPR).

Tool Proficiency

• Project Management: JIRA, Smartsheet, Confluence or
• Collaboration: SharePoint, Microsoft Teams, Slack, Data C QA: SQL, Excel (pivot tables, lookups), BI tools (Tableau, Power BI – a plus). Documentation C Reporting: Google Suite, MS Office (Word, PowerPoint, Excel).

Soft Skills  Communication

• Excellent verbal and written communication; able to simplify complex topics for non-technical
• Ability to work in a client time
• Strong client management and stakeholder coordination
• Detail-oriented, self-motivated, and proactive problem-solver.
• Comfortable working under tight deadlines and across time
• Adaptable and growth-oriented; thrives in dynamic and fast-paced

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Brief team/department description:

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.

Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.

As we grow and expand, we are building new capabilities to make our processes simpler, faster, and more efficient. We are looking for a dynamic, change-inspired product development Sr. Manager, to execute R&D product development projects, managing external CDMO/CMO, and managing the R&D bench scientists. The role holder will lead the product development, review technical data, prepare and review technical documents, co-ordinate with CDMO’s and CMO’s for smooth technology transfer of projects. This role aligns closely with evolving R&D needs, leveraging a strong working knowledge of pharmaceutical R&D workflows, data and applicable concepts to effectively coordinate with external vendors and internal stake holders.

Principle Responsibilities:

• Oversee all formulation activities required for supporting product development in R&D and/or CRO and/or CMO and/or CDMO.
• Review of data generated in R&D lab ensuring maintenance of data quality throughout product development and lifecycle.
• To supervise and monitor the technical development front and provide timely and accurate inputs necessary on various aspects of the ongoing programs.
• Drafting and/or review of specifications, product development reports, technology transfer protocol and reports prepared by R&D and/or CRO and/or CMO and/or CDMO.
• Review of various trial, pilot, pivotal, confirmation, submission batch documents, e.g., batch manufacturing records, process validation protocols and reports, etc.
• Draft and/or review of various CMC study protocols and reports, e.g., ICH stability study, photo-stability study, hold time study, in-use study, thermal excursion studies, and technical summary report, etc.
• Understand the different product development and tech transfer strategies in consultation with the regulatory and intellectual property requirement.
• To monitor the execution of scale-up batches and submission batches at CMO’s and to present for the batch’s execution at CMO’s if required.
• To supervise the outsourcing in co-ordination with the CFT members.
• Identify the need for regulatory license requirement for manufacturing, testing import and timely communicate such requirements to the concerned CFTs.
• Identify project needs such as equipment, instruments, manpower and escalate for their approvals.
• Carry out timely communication plan with partners and follow up for timely and accurate delivery.
• Conduct the stage gate meeting and internal review with cross functional teams to updating all the key stake holders.
• Ensure documentation compliance according to quality and regulatory requirements.
• Ensure compliance to quality and other policies/systems laid down by organization.
• Responding to all the product development queries deficiencies arising from the regulatory agencies.
• Ensure the relevant self-training in line with the organizational policies.

Qualifications and Education Requirements

• M.Pharm or Ph.D in Pharmacy with minimum industrial experience of greater than 10 years in product development and scale-up of products.
• Preferred areas of expertise is Extended and Sustained Release Oral Solid Dosage forms and Extended and Sustained Release Suspensions (Dry or Liq.) and Immediate Release Oral Suspensions/Solutions.
• Global Product Development Experience is preferred while core area should be US.
• Experience of developing branded and differentiated products – 505(b)(2) category would be preferred.
• Experience of working with CROs/CDMOs would be preferred
• Support the Quality management system (QMS) documents such as change controls, deviations, out of specifications etc.
• Facilitate completion of required training for self and the team.

About the Role

We are looking for an HR Director, APAC to lead our People agenda across the region. While you will be based in our India Business Development Center; our largest global talent hub your remit is regional.

You are a Strategic Co-pilot and Performance Partner tasked with scaling a high-performance culture across APAC. By translating global strategy into local execution and strengthening leadership capability, you will ensure our Build Winning Teams brand is felt consistently from Hyderabad to Sydney. We aren’t just looking for support; we’re looking for the architect of our regional performance discipline.

What You’ll Own

• Regional People Leadership: Drive the People agenda across the APAC region, ensuring our global roadmap is executed with local relevance across India, Vietnam, Singapore, Australia, and the Philippines.
• Strategic Co-pilot: Partner directly with the Global CPO and Regional Leaders to align workforce planning, leadership capability, and culture with our global business objectives.
• Performance Discipline: Own the "BB Code" across APAC; raising the bar for talent, driving accountability, and supporting our managers in key talent decisions.
• Locally relevant: Act as the primary bridge between Global People Leadership and the APAC hubs, ensuring regional initiatives are locally relevant, but connected to the global people strategy
• Site Leadership (India BDC): Drive the culture and support our 500+ employee India hub, serving as the blueprint for regional excellence.
• Talent Density: Strengthen engagement and retention through consistent regional cadences while maintaining the high-performance expectations of a diverse environment. .
• Team Development: Lead and develop the regional HRBP team, providing alignment across TA and People Operations to ensure a "one team" approach.

What We’re Looking For

• We start with the why & We keep it simple: You’ll use your SaaS and product-led experience to cut through complexity, acting as a true "Performance Partner" who translates global strategy into clear, regional execution.
• We collaborate as one & We tell it like it is: You will be the commercial sparring partner to senior leadership, using your influence to align global stakeholders while being a "truth-teller" regarding regional needs from Sydney to Hyderabad.
• We raise the bar & We have a bias for action: You’ll support our large delivery and engineering and other functional teams (e.g finance, product, legal teams - 400+) by maintaining relentless focus on talent density and high ownership. You don't wait for permission; you challenge the status quo to get results.
• We put customers first: In this role, your "customers" are our leaders and employees. You protect them—and the business—by applying your deep knowledge of labor law and governance (IN, VN, SG, AU, PH) to ensure we build winning teams the right way.