Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

You will:

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Must haves:

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers in locations throughout the Oahu area 4 days per week and able to travel at least 25% of the time (as needed)

We have a diverse team with a variety of skill sets, many have:

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
• Prior experience at an API technology company and / or managing technical customers using an API
• A technical degree in computer science, engineering, or related field
• Proficiency in Python, SQL or other programming languages
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Scale is a vital part of bringing AI-enabled technologies to the world, from autonomous driving to drones, robots, and large language models. For example, Scale works with the world's top self-driving car and robotics ML teams as well as the largest companies in the generative AI space. 

As our customer base is growing, you will be on the front lines of our field engineering efforts for our federal AI projects, having the opportunity to meaningfully impact millions of dollars in revenue by working closely with our largest public sector customers and ensuring that they become passionate, lifelong Scale customers.

Our Field Engineers ensure customers' experiences with Scale's technology are seamless and optimized to build a successful, long-term partnership. Field Engineers partner closely with Product, Engineering, and Operations to lead existing customers through building production-grade data pipelines. We do this by knowing our customer’s use-cases inside and out, and creating the tooling and documentation needed to scalably support their growth.

Field Engineers in general are experts on Scale's products and codebase, and have general technical knowledge on web development, using APIs, and working with large volumes of data. Field Engineers are strong relationship builders, great project managers, and always fun to work with. 

The ideal person is a software engineer generalist who enjoys working with clients directly, taking ambiguous requirements and issues, and quickly designing and building sustainable solutions in close collaboration with the Product and Engineering teams. This role is at the intersection of customer delivery, product, and engineering, giving you a breadth of experience and fully leveraging both sides of your brain. If this sounds like you, we invite you to apply!

You will:

• Implement end-to-end data integrations, syncing customer’s data to Scale’s platform and back
• Work closely with our customer’s engineering teams to optimize data pipelines, including providing input towards designing API endpoints and input/output schemas
• Design, develop and maintain playbooks, internal tools, Scale’s documentation and SDKs to quickly get customers set up for long-term success
• Partner with Software Engineers and Operations to remove any technical hurdles customers may face / Debug technical issues impacting delivery and own technical escalations coming from the customer
• Be accountable for the customer’s technical experience throughout their time with Scale
• Work with AEs and PMs to identify customer-specific feature requests
• Develop technical domain expertise in areas of Large Language Models, 2D Image Annotation, and working with API integrations
• Evangelize Scale and interact with customers at major events
• Have an active TS/SCI clearance

Ideally you'd have:

• Track record of success as a hybrid customer-facing engineer or similar function, wearing multiple hats along the way
• Prior technical hands-on experience working with clients in a pre or post-sales capacity to realize business goals
• Prior experience developing with Python and JavaScript, or other modern software languages
• Strong engineering background preferably in Computer Science, Mathematics, or other quantitative fields
• Strong project management and interpersonal skills
• Presentation skills with a high degree of technical credibility when speaking with executives and front-line engineers
• High level of comfort communicating effectively across internal and external organizations
• Intellectual curiosity, empathy, and ability to operate with high velocity

Nice to haves:

• Experience in AI
• Experience working in classified environments
• Previous experience as a technical go-to-market resource
• Understanding of DevSecOps principles, including secure software delivery, infrastructure as code, and continuous integration/deployment
• Hands-on knowledge of container orchestration with Kubernetes and experience with Helm charts for application deployment
• Experience automating infrastructure and configuration management using Ansible or similar tools

Scale AI is seeking a highly skilled and motivated Mission Software Engineer to join our dynamic Federal Engineering team. As a part of this team, you will play a critical role in supporting Scale’s government customers by scoping and developing onsite solutions. Our scalable, high-performance platform is the foundation for these customer solutions, and your expertise will be instrumental in designing and implementing systems that can handle interactions with existing customer systems to help our products integrate into existing customer workflows.   

You will:

• Work directly with customers to understand their problems and translate those into features in Scale’s platform.
• Be open to >50% travel or relocation to a key customer geographic location.
• Collaborate with cross-functional teams to define and execute the vision for backend solutions, ensuring they meet the unique needs of government agencies operating in secure environments.
• Implement end-to-end data integrations, syncing customer’s data to Scale’s platform and back
• Deploy and maintain Scale software at customer sites
• Develop customer requested features and work closely with them to ensure that they win customer love.
• Build robust and reliable backend systems that can serve as standalone products, empowering customers to accelerate their own AI ambitions.
• Participate actively in customer engagements, working closely with stakeholders to understand requirements and deliver innovative solutions.
• This role will require an active TS/SCI security clearance or the ability to obtain a security clearance.

Ideally you have:

• Track record of success as a hybrid customer facing engineer, forward deployed software engineer, and ability to quickly adapt to different roles.
• Prior experience developing with Python and JavaScript, or other modern software languages. Familiarity with Node and React is a plus.
• Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes) is a plus
• Linux experience: Understanding of shell scripting, operating systems, etc
• Networking experience: Understanding of networking technologies, configuration  (ports, protocols, etc) 
• Data Engineering: Knowledge of ETL (Extract, Transform, Load) processes and experience in building data pipelines to integrate and process diverse data sources. Understanding of data modeling, data warehousing, and data governance principles
• Problem Solving: Strong analytical and problem-solving skills to understand complex challenges and devise effective solutions. Ability to think critically, identify root causes, and propose innovative approaches to overcome technical obstacles

Accenture Federal Services is currently seeking a Field Service Representative to join our team. In this role you will provide professional Information Technology (IT) support for our federal client. The program provides software, hardware, storage and network connectivity to various federal locations.

Responsibilities: 

• Address and follow up on requests received in help desk queue
• Investigate incidents, identify and implement solutions
• Provide support for hardware/software issues over the phone and in person
• Support end users with SOCET GXP Geospatial Intelligence Software
• Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
• Deploy, configure, and troubleshoot user workstations
• Support passive and active network infrastructure
• Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others)
• Provide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field • Log all requests into Ticketing System
• Document and escalate call tickets to related IT groups for further support
• Follow up on resolved requests to ensure customer satisfaction

Here's what you need:

• Knowledge/experience with GEOINT toolsets such as:  SOCET GXP, GXP explorer, ArcGIS Enterprise Platform (including ArcGIS Pro), GeoServer Suite, ENVI, QT Modeler, Jira, or Sketchup Pro.
• Excellent problem-solving skills and the ability to work in a fast-paced, evolving environment.
• Knowledge of intelligence oversight and security guidelines
• Experience with workstation imaging processes/software
• Strong knowledge of deployment, configuration and troubleshooting of workstation hardware 

Nice to have:

• Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products.
• IAW DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2, Contractor employees supporting IA/IT functions must be baseline certified to at least IAT Level 2
• Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products.
• Knowledge of intelligence oversight and security guidelines
• Excellent communication skills to effectively interface with senior military officials, managers, and colleagues.
• Excellent analytical skills
• Ability to work independently and as part of a team
• Excellent communication skills to effectively interface with senior military officials, managers, and colleagues.

Clearance:

• An active TS/SCI federal security clearance is required

#LI-Defense 

As a Forward Deployed Engineer at AFS, you will be responsible for helping our clients solve their most pressing challenges, from the battlefield to supply chains, benefits programs, and broader government operations. You will work as part of a small team of engineers, domain experts, and other Deployment Strategists to turn a client’s vision into reality by deploying Palantir software and building tailored solutions that make a measurable impact on their operations.

Day-to-Day Responsibilities

• Collaborative Teamwork: Partner with engineers, program managers, and domain specialists to conceive, architect, build, and maintain applications that meet AFS clients’ needs.
• Data Synthesis: Understand a client’s most critical objectives and synthesize disparate information into a cohesive vision and actionable roadmap, interpreting what the data signifies and outlining an impact-based plan to rapidly go from use case to prototype to scaled deployment.
• Rapid Iteration: Quickly iterate, build from scratch, and help transform clients' operations at uncommon speed. You won’t just deploy software—you’ll help reshape how entire organizations work by putting powerful tools in the hands of executives and real operators.
• Production-Grade Solutions: Develop production-grade solutions that make sense of the client’s data and process it through an actionable workflow that can help clients make better decisions.
• Collaboration: Collaborate with technical and non-technical colleagues to define solution requirements, iterate on the solution, and ship code.

What We Look For

• Client Success Obsession: A deep commitment to helping clients succeed, even beyond the original scope. You thrive on solving hard customer problems and take pride in delivering solutions that drive real value.
• Analytical & Problem-Solving Skills: Strong abilities in breaking down complex problems and constructing end-to-end solutions that work.
• Technical Proficiency: Proficiency in relevant programming languages (e.g., Python, TypeScript) and the ability to build applications that utilize large structured and unstructured datasets in production environments.
• Independent Ownership: Capability to work autonomously while owning outcomes, with support available but a desire to take the driver’s seat.
• Real-World Impact Delivery: A proven track record of delivering meaningful outcomes through software and analytical products.
• Collaborative Skills: Strong ability to collaborate with teammates and clients of varying technical proficiency, embedding with clients and joining their teams.
• Willingness to Travel: Flexibility to travel as needed for client implementation work.

In this role, you’ll iterate quickly, build from scratch, and help organizations transform their operations at uncommon speed. You won’t just deploy software—you’ll help reshape how entire organizations function by providing powerful tools to those who can drive change.

Here’s what you need:

• Palantir Foundry: Proven experience building data pipelines, managing datasets, and deploying applications within Foundry. Specifics required are as follows: 

  • Practical skills required to build and maintain production-grade data pipelines, data connections, and ontologies 
  • General knowledge of platform capabilities and specific applications within the Foundry suite that are useful for performing the job of data engineer 
  • Data pipeline development in Foundry
    
    • Develop transforms on structured (tabular) and unstructured datasets in Foundry 
    • Apply best practices when building data pipelines 
  • Data pipeline maintenance in Foundry 
    • Effectively investigate and fix common issues in data pipelines 
    • Contribute to logic changes and performance improvements to transform pipelines feeding mission critical workflows 
    • Familiarity with recommended support structures 
  • Data connection and integration in Foundry 
    • Familiarity with architecture and capabilities of Data Connection 
    • Set up sources and syncs ingesting tabular data or raw files from external systems to Foundry 
  • Ontology design and development in Foundry 
    • Provide data engineering context during ontology design and implement pipelines backing ontology objects and links based on application requirements 
• Bachelor’s degree in Computer Science or related field
• Demonstrated ability to build production-grade code that leverages both structured and unstructured datasets  
• Strong foundation in machine learning
• Strong programming skills with demonstrated proficiency in Python, Java, C++, TypeScript/ JavaScript, or similar
• Ability to travel, dependent on client and team

Bonus points if you have: 

• Experience building solutions with large language models
• Active government security clearance #LI-DataAI

#LI-DataAI

You Are:

We are seeking a seasoned Growth and Strategy leader with extensive experience across the Indo‑Pacific region and deep relationships within the defense, joint, and service‑component communities. As the Growth and Strategy Lead, you will lead growth strategy, capture execution, and market expansion efforts across one of the world’s most complex and strategically vital theaters. Operating within the Indo‑Pacific region area of responsibility - spanning half the globe and encompassing key geopolitical and economic centers - you will be responsible for shaping and driving our approach to emerging mission needs, regional priorities, and long‑range opportunities.

You will proactively identify high‑value opportunities across service components and the broader defense ecosystem, build senior‑level relationships, and translate regional mission drivers—such as contested logistics, alliance integration, and distributed operations—into actionable business development strategies.

The Work:

In this role, you will guide solution development, influence capture and proposal efforts, and collaborate with stakeholders across Growth & Strategy, delivery teams, and the the Indo‑Pacific region Task Force. Your ability to shape competitive positioning, synthesize complex mission requirements, and drive measurable market impact will be central to expanding our footprint in this priority theater.

This role demands an individual who is highly adept at relationship‑building, comfortable operating across cultures and stakeholders, and capable of positioning the organization to meet both near‑term demands and long‑range strategic objectives across the Indo‑Pacific region.

Here's What You Need:

• Demonstrated success driving growth across defense markets with direct experience shaping and pursuing opportunities in the Indo‑Pacific region complex operational environment.
• In‑depth understanding of regional mission needs such as contested logistics, distributed C2, gray‑zone operations, and alliance/partner integration across the first and second island chains.
• Established relationships and access across Dept of Defense stakeholders in the Indo‑Pacific region, including senior military, civilian, and regional partners
• Experience leading capture and proposals for large, multi‑year, or multi‑component opportunities, ideally similar to those appearing in current Indo‑Pacific region pipelines.
• Ability to translate complex regional contexts—geopolitical, operational, and technical—into competitive strategies that support long‑term pipeline and portfolio growth.
• A background aligned to high‑value strategic hire profiles, such as former Indo‑Pacific or service‑component senior staff, joint planners, acquisition professionals, regional experts, or technical leaders with Indo‑Pacific mission relevance.

Bonus Points If:

• Advanced Degree
• 15+ years of industry experience
• Motivated and proactive, with a desire to understand and address complex areas
• Curiosity for learning about new technology, industry best practices, and areas of risk, analyzing and turning new insights into concrete action
• Commitment to delivering tangible outcomes for customers and stakeholders
• Strong written and verbal communication/interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
• Excellent people management and relationship development skills
• In-depth knowledge of Accenture delivery methodologies and practices

The Extras:

• US Citizenship Required
• The ability to obtain and maintain a government security clearance