Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT

You will join the Production Support team in Hong Kong, providing support to QRT’s trading and research teams. In this role, you will be responsible for delivering prompt user support, investigating and resolving issues affecting production data, onboarding data extraction processes, and liaising with internal and external teams to ensure the effective day-to-day management of QRT’s infrastructure. 

What you will do:

• Provide support for QRT’s system infrastructure
• Use cloud platforms to create and monitor data jobs and processes 
• Support data systems and tasks running on Windows & Linux environments 
• Ensure production and research data systems are stable and available, with all critical data tasks completed before the start of each trading day 
• Collaborate with production support teams and developers to investigate and resolve issues quickly 
• Support the release management process ensuring stability of the production environment 
• Maintenance and support of static databases and supporting processes 
• Develop monitoring tools to improve visibility, reliability, and automation of processes. 
• Evening/weekend support requirements (normally, through remote access) 

Requirements

• Minimum 3 years in a support role 
• 2+ years of experience with Bash, PowerShell, Git, Python scripting 
• Basic understanding of cloud services 
• Excellent problem solving and highly effective analytics capabilities required 
• Must have a keen focus on ownership of issues and commitment to resolving them 
• Excellent written and oral communication skills are essential 
• Expert windows desktop and server administration experience is essential 
• High level of Linux OS experience is essential 
• Expert relational database skills (in order of preference: SQL Server, Postgres) are essential 

Good-to-have:

• Experience managing the expectations of Front Office traders and senior management 
• Knowledge of Equities, Futures, Commodities and FX asset classes 
• Knowledge of market data feed handlers and execution feeds 
• Knowledge of market-making/liquidity provision and algorithmic trading 

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT:

As a Windows Platform Server Engineer, you will be part of the Global Infrastructure Team, responsible for designing, building, and supporting Microsoft Windows Server and virtualization infrastructure. Your role is critical in ensuring the smooth operation of core IT services that underpin research technology, trading platforms, market execution, and data processing.

Responsibilities

• Evaluate, recommend, and implement new technologies to enhance reliability, scalability, and security.
• Build, manage, and deploy all technologies related to the on-premises Windows Server stack, including OS, observability, backups, and identity services.
• Configure and maintain monitoring and dashboarding tools to track server and application performance.
• Build, manage, and deploy Windows Server environments (2022–2025).
• Build, deploy, and monitor a globally distributed, multi-forest Active Directory environment.
• Manage and configure tools such as Splunk,
• Configure and manage Active Directory, Group Policy, and Entra ID integration to enforce security and access policies.
• Automate server management using PowerShell, Ansible, and Terraform for provisioning, configuration, and maintenance.
• Optimise and troubleshoot server backups to ensure data integrity and disaster recovery readiness.
• Utilise SIEM tools to monitor and manage server security and performance.
• Work with storage technologies (SAN/NAS) to ensure efficient integration and high availability.
• Build manage and deploy VMMware ESXi services, clustering, infrastructure and network concepts.
• Develop and maintain technical documentation, architecture designs, and support materials.
• Solid understanding of networking concepts
• Support and optimise Citrix DaaS, Azure, Microsoft 365, and Intune environments.
• Provide 2nd-line support and act as 3rd-line escalation for all Windows Server and application-related issues.
• Provide cross-functional troubleshooting support when required.
• Stay informed about market trends and emerging technologies to identify strategic improvement opportunities.

Your present skillset:

• Extensive experience designing, deploying, and managing Windows Server environments, including large-scale enterprise migrations.
• Strong expertise in Active Directory, Group Policy, and DNS design, implementation, and advanced troubleshooting.
• Advanced PowerShell scripting skills for automation, OS builds, patching, and infrastructure optimisation.
• Deep understanding of Windows Update processes, enterprise patch management, and security hardening best practices.
• Experience with configuration management tools such as Ansible.
• Experience with backup tools such as Veem.
• Experience managing cloud infrastructure, including AWS EC2 and Azure.
• Strong troubleshooting expertise across Windows 10/11 client operating systems.
• Solid cloud platform experience with Azure, Entra ID, Microsoft 365, and Intune.
• Experience supporting and optimising Citrix DaaS / VDI environments.
• Experience supporting and optimising ESXi environments.
• Strong knowledge of networking concepts, certificate services (PKI), and infrastructure security.
• Experience with performance monitoring and optimisation of Windows servers, desktops, and virtual machines.
• Excellent communication skills with the ability to work independently, prioritise workloads, and contribute effectively to cross-functional projects

Occasional weekend shifts and out-of-hours coverage may be required to ensure continuous support.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT:

As a Hybrid EUC & Windows Platform Engineer, you will be part of the Global Infrastructure Team, responsible for designing, building, and supporting both Microsoft Windows Server / virtualization infrastructure and core End User Computing (EUC) services.

Your role is critical in ensuring the smooth operation of core IT services that underpin research technology, trading platforms, market execution, and data processing, while also ensuring a secure, consistent, and high-performing end-user experience across Windows endpoints, identity, and productivity services.

This role blends server platform engineering with modern EUC engineering, with a strong focus on Active Directory, Group Policy design, endpoint automation, and operational excellence.

Windows Server & Core Infrastructure Engineering

• Build, manage, and deploy Windows Server environments (2022–2025).
• Design, deploy, and support a globally distributed, multi-forest Active Directory environment.
• Configure and manage core AD services including DNS, replication, trusts, and identity integration with Entra ID.
• Manage user lifecycle processes within Active Directory, including provisioning, access controls, delegation, and role-based access models.
• Automate AD user and group management tasks, onboarding/offboarding workflows, and policy validation.
• Troubleshoot complex AD authentication, Kerberos, NTLM, and group membership issues impacting end users.
• Support infrastructure-as-code and configuration automation initiatives using PowerShell in combination with Ansible and Terraform where applicable.
• Build and manage VMware ESXi infrastructure, clustering, and virtualisation services.
• Optimise and troubleshoot server backups (e.g., Veeam) to ensure data integrity and disaster recovery readiness.
• Configure and maintain monitoring and observability tooling (e.g., Splunk) for performance and security visibility.
• Work with SAN/NAS storage platforms to ensure high availability and resilience.
• Provide 2nd-line support and act as 3rd-line escalation for Windows Server and infrastructure-related incidents.

End User Computing (EUC) & Endpoint Engineering

• Engineer, build, and optimise Windows 10/11 desktop environments across physical and virtual platforms.
• Support and optimise Citrix DaaS / VDI environments, including image management, GPO optimisation, and user experience tuning.
• Support and optimise Microsoft Intune, Entra ID, and Microsoft 365 services to deliver secure and consistent user experiences.
• Develop advanced PowerShell scripts to automate endpoint builds, software deployments, patch validation, and compliance reporting.
• Provide escalation support for EUC incidents affecting business-critical users, including performance, application compatibility, device compliance, and authentication.
• Identify recurring EUC issues and implement automation-based remediation strategies.
• Design and manage Group Policy Objects (GPOs) for endpoint configuration, security hardening, user environment control, and compliance enforcement.
• Own endpoint lifecycle processes including provisioning, configuration, patching, compliance, and decommissioning.
• Configure and manage endpoint security baselines across both Intune and Group Policy (co-management or hybrid scenarios where applicable).
• Build reporting and health-check scripts for endpoint compliance, patch levels, BitLocker status, and device posture.
• Troubleshoot profile management, FSLogix, login performance, and policy conflicts in virtual environments.
• Drive standardisation across Windows Server builds, endpoint baselines, GPO structures, and Citrix images.
• Maintain technical documentation including AD design, GPO standards, endpoint baselines, and automation frameworks.
• Provide cross-functional troubleshooting support across infrastructure, networking, storage, security, and cloud teams.
• Stay informed about emerging Windows platform, EUC, and identity technologies to identify strategic improvement opportunities.

Your present skillset (ideal candidate profile)

• Extensive experience designing and supporting Windows Server and enterprise AD environments.
• Strong hands-on expertise in Active Directory architecture, GPO design, DNS, replication, and identity troubleshooting.
• Advanced PowerShell scripting skills for both server and EUC automation, including AD and endpoint management.
• Deep understanding of Windows 10/11 enterprise builds, hardening, and lifecycle management.
• Experience managing Microsoft Intune, Entra ID, Microsoft 365, and hybrid identity environments.
• Experience supporting and optimising Citrix DaaS / VDI environments.
• Experience with VMware ESXi, clustering, and virtual infrastructure.
• Experience with backup platforms such as Veeam.
• Strong knowledge of networking fundamentals, PKI/certificate services, and infrastructure security.
• Strong troubleshooting capability across server, endpoint, identity, and virtual desktop layers.
• Excellent communication skills with the ability to work independently and collaborate across global teams.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT

We are seeking a motivated and versatile Production Support Engineer to join HK or SG office. This permanent role is ideal for candidates who thrive in dynamic environments, are eager to support multiple technology areas (Trading tools or Market Access), and possess a strong drive for both operational excellence and development innovation.

Key Responsibilities

Production Support (50%)

• Provide comprehensive user and system support across all technology streams.
• Monitor, maintain, and troubleshoot production systems to ensure stability and reliability, with a particular emphasis on data platforms and processes.
• Respond promptly to incidents and service requests, diagnosing and resolving issues affecting data flows, trading applications, and related infrastructure.
• Perform daily health checks and validation of trading and data systems before market open, ensuring all components are operational.
• Manage and support static and dynamic databases, including troubleshooting data integrity issues and performing routine maintenance.
• Coordinate with development and business teams to resolve “pretrade” related issues and implement fixes or enhancements.
• Support release management activities, including deployment, verification, and rollback procedures for data and trading applications. 
• Maintain and update documentation for operational procedures, incident response, and data workflows.
• Ensure compliance with internal controls, regulatory requirements, and best practices for data management and system support.
• Participate in root cause analysis and post-incident reviews, focusing on continuous improvement of data stream reliability and performance.
• Collaborate with global support teams to share knowledge, escalate issues, and drive resolution of complex data stream problems.
• Support evening and weekend operations as required, ensuring critical data and trading systems remain available and performant.

Development & Automation (50%)

• Design and implement automation tools to streamline operational workflows.
• Develop scripts and applications for data quality checks, monitoring, alerting, and recovery processes.
• Work on projects involving cloud technologies, CI/CD pipelines, and performance optimization.

Required Skills & Experience

• 3+ years in a technical support role, ideally within trading/market access
• Experience with Python, Bash and PowerShell scripting (with or without Copilot).
• Experience with Windows desktop/server and Linux OS administration.
• Strong relational database skills (SQL Server, Postgres).
• Experience supporting trading platforms and infrastructure.
• Strong problem-solving and business analytics capabilities.
• Ownership mindset with a commitment to issue resolution.
• Excellent written and oral communication skills.

Preferred Attributes

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT

This person will be a key member of the global DB team to help support, administrate, and secure databases for QRT. Exposure to many aspects of DB projects, including but not limited to Administration, Always-on/High Availability, Capacity-Planning, Data Warehouse, DB design, etc.

What you will do:

• Work closely with users from all parts of business to define and resolve information flow and content issues
• Enable and support the transformation of business requirements into database solutions
• Design and develop robust cutting edge systems to keep QRT business at the forefront of its field

Requirements

• Experience in database administration within a production environment for below DB product is preferred: clickhouse, snowflake,
• Through understanding of DB monitoring, analysis, disaster recovery, and performance tuning
• Familiarity with UNIX/LinuxExperience in one or more database programming languages (SQL, T-SQL, PL/SQL etc.) for design, maintain, administrate, secure, backup and recovery across production, back test, UAT and development environments
• Experience of managing security and permissionsKnowledge of industry best practices
• Good attention to detail, testing and documentation
• Organized with a proactive approach to work. Team player essential.
• Experience in scripting in Powershell/Shell script, python, ansible would be a plus
• Experience in cloud DB admin would be a plus
• Knowledge of industry best practices 
• Organized with a proactive approach to work, team player; ability to work under pressure, with excellent time management skills

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

You will join the Identity and Access Management team, responsible for safeguarding QRT’s systems and data by managing authentication, authorization, and privileged access controls. The team works closely with infrastructure, application, and security specialists to enforce least privilege principles and maintain compliance with security standards.

Your future role within QRT includes:

Privileged Access Management (PAM)

• Lead the deployment, configuration, and operation of PAM tools (e.g., CyberArk, BeyondTrust).Define and enforce policies for privileged account usage, session monitoring, and credential rotation.
  Collaborate with system owners to onboard privileged accounts and enforce least privilege principles.
  Monitor and audit privileged access activities, investigate anomalies, and support incident response.
  Maintain documentation and evidence for internal and external audits related to privileged access.

• Support role-based access control (RBAC) implementation across Active Directory and cloud environments.
• Remediate and maintain AD group structures to align with access policies.
• Collaborate with IT and application teams to enforce authentication and authorization standards.

Compliance & Governance

• Assist in periodic access reviews and privileged account certifications.
• Ensure PAM and secrets management practices align with ISO 27001, GDPR, and other regulatory frameworks.
• Contribute to audit readiness and provide evidence for compliance assessments.

• 5+ years of experience in identity and access management with focus on PAM and secrets management
• Hands-on expertise with CyberArk, HashiCorp Vault, or similar platforms
• Experience with cloud platforms (AWS, Azure) and their native IAM/secrets services
• Strong understanding of RBAC, authentication protocols (SAML, OAuth), and directory services
• Proficiency in scripting (e.g. PowerShell, Python) for automation and integration
• Familiarity with compliance frameworks such as ISO 27001 and GDPR
• Strong communication and documentation skills
• Relevant certifications (CyberArk Defender, HashiCorp Vault Associate, CISSP, CISM) are an advantage

 QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT 

• Core objective is to develop and support real-time production monitoring tools applied to the electronic market-making of financial instruments
• Design and implement algorithms to add new functionalities for risk management and representation, pre/post-production strategy data analysis, inter-strategy communication
• Create test cases to validate the implementation and integrate them in an automated test environment
• Support production for developed components

Your present skillset 

• Strong oriented object programming skills in C# (dotnet10)
• Strong skills in algorithm implementation / concurrency programming
• Capacity to multi-task in a fast-paced environment while keeping strong attention to detail
• Knowledge in software design and architecture
• Knowledge skills in UI WPF / Vue.Js is a nice to have
• Comfortable with development under Linux / Windows OS
• Programming skills with scripting languages such as Bash / Python / PowerShell

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Job Description:

This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-Technical Skills

• Strong Client service and professional client-facing skills
• Excellent verbal and written communication skills
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to work autonomously and as part of a global Windows team
• A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

• Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
• Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
• Experience with PowerShell is a plus.
• Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

Job Description:

This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-Technical Skills

• Strong Client service and professional client-facing skills
• Excellent verbal and written communication skills
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to work autonomously and as part of a global Windows team
• A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

• Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
• Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
• Experience with PowerShell is a plus.
• Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

Job Description:

This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems.

Key Technical Skills & Competencies (Must Have)

• 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
• 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
• 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
• 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5 to 10 years of experience working with Dell Desktop line of hardware
• 3 to 5 years of working knowledge of HP server hardware
• 3 to 5 years of experience with Office 365 user management
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR.

Non-Technical Skills

• Strong Client service and professional client-facing skills
• Excellent verbal and written communication skills
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to work autonomously and as part of a global Windows team
• A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services).

Key Technical Skills & Competencies (Nice to Have)

• Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
• Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus
• Experience with PowerShell is a plus.
• Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient 
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As an Infrastructure Support Engineer, in our Hong Kong office, you will work closely with our technology teams and external parties providing world-class support investigating and resolving a variety of technical and business issues every day. Your success will depend on your ability to rapidly identify and resolve business impacting issues. Your work will range from addressing time-sensitive, critical problems to managing long-term projects. You will provide direct, hands-on support to trading desks on a daily basis, and help define their technology requirements for other teams across the firm.  

What we are looking for:

• Experience with Microsoft Windows administration and Office support
• Experience with Linux desktop administration and support
• Experience with data center physical and logistical operations
• Experience supporting applications, process monitoring, and troubleshooting
• Experience with ticket workflow and asset management

To succeed in this role you should be:

• Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field
• 3+ years of experience working in IT Infrastructure Support or Systems Infrastructure Support operations
• Excellent verbal and written communication skills, with the ability to effectively interact and collaborate with global teams
• Ability to adapt in a fast-paced, collaborative, and results-oriented environment, and thrive under time-sensitive and high-pressure situations
• Self-starter with strong proactivity, sets ambitious goals, willingness to drive and own projects, and proactively identifies opportunities for impact
• Flexible with on-call and weekend infrastructure change efforts
• Demonstrated interest in automation and scripting

Bonus Points for:

• Experience with scripting languages (Python, PowerShell, etc.) for automation tasks.
• Familiarity with configuration management tools (such as Ansible, Puppet, or Chef).
• Exposure to cybersecurity principles and best practices.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

#LI-PR1

About the Position

We are looking to hire a talented engineer to help run our internal Windows infrastructure. We are open to applicants with strong experience in areas such as infrastructure, applications, automation, and server or desktop operating systems in Windows environments.     

Windows is our primary desktop operating system, and many of our core infrastructure services are provided by Windows servers. Having these systems work correctly is key to meeting our business needs for performance and reliability.

You’ll work to improve, automate and standardise our Windows environment. Ideally this means you have experience scripting/programming in either PowerShell, Python or C#. All of our scripts are centrally managed and stored in an organised repository, where they are reviewed by team members and used by many teams across the firm.

As part of a global team, you will also collaborate with colleagues across the firm—locally and abroad—to develop new ideas, find and resolve issues, plan and execute deployments and document the results.

This position sits within our IT Engineering group, a highly dedicated team of engineers who monitor and manage a Windows environment across a physical/virtual computing landscape that spans three continents. Your analytical thinking and expertise will be invaluable as we support the daily work of our colleagues and keep our systems operating at the highest standard. 

 About You

While there’s no fixed set of skills required for this role (we can teach you what you need to know), here are some of the things we’re looking for:

• Advanced experience with the inner workings of Microsoft Windows 10/11 or Microsoft Windows Server 2016/2019/2022
• Experience with using PowerShell (or Python, C#) to automate deployment, configuration and monitoring environments
• Strong working knowledge of Active Directory/Kerberos/DNS/Group Policy
• Demonstrated ability to troubleshoot Windows operating systems and applications
• Experience with hardware monitoring and performance tuning in physical or virtual environments
• Ability to solve complex problems in a fast-paced environment
• Clear and concise communication skills; the ability to maintain a high degree of customer service for all queries
• A flexible, reliable and highly collaborative approach to your work
• Fluent in English

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com.

About the Position

We are looking for a Unified Communications Engineer to help grow, monitor and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow.

The Unified Communications team is responsible for end-user setup (devices and profiles), asset management and all infrastructure related to collaboration and telephony. Our projects include improving tooling and monitoring, refreshing hardware for meeting rooms and executing software and hardware configuration changes globally, while minimising downtime for various collaboration services. 

Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems and juggling project-related tasks, all while serving as an escalation point for users and other technology groups. You’ll interface daily with different tech teams across the firm — IT Operations, Cybersecurity and Networking — to provide capacity planning, develop standards and best practices and improve documentation across our global UC infrastructure. 

The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions. 

About You

• Have 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment, including: 
  • Cisco Unified Communications Manager versions 12.5+
  • Cisco Meeting Server
  • Cisco Expressway
• Have excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking
• Understand UC compliance products, and have experience with modern voice recording platforms (Verint, Nice, Calabrio, etc.) and messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
• Have a working knowledge of Cisco APIs related to UC products, and experience with creating API automations using Python, PowerShell, etc. 
• Experienced with upgrading and maintaining Cisco UC products, including supporting phones, softphones and video conferencing endpoints 
• Experienced with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) to on-premise infrastructure
• Able to collect and interpret log files, collaborate with support partners to solve problems while maintaining system stability and properly manage expectations with colleagues and users
• Familiar with the virtualisation of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.) 
• Have a strong understanding of current security standards and expectations, and the ability to troubleshoot and use creative thinking to resolve issues
• Fluent in English; fluency in Mandarin is preferred

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com. 

About the Position

We’re seeking an IT Operations Engineer to support, configure and maintain multiple systems across all of our technology stacks, including desktop environments, network infrastructure and various application platforms. 

Technology is central to our business, and you’ll play a crucial role in responding to tech support requests, building and configuring Windows, Linux and macOS laptops, desktops and servers, supporting our Windows domain infrastructure, monitoring critical systems and helping with projects to optimise the way we work. You'll leverage automation tools like PowerShell during quieter periods to create elegant, scalable solutions that simplify operations.

Your success will depend on exceptional problem-solving abilities and interpersonal skills as you collaborate with our technically sophisticated users. The role demands real-time troubleshooting expertise, patient listening, comfort with asking clarifying questions, and the humility to acknowledge mistakes. You'll experience immediate feedback and the satisfaction of seeing your solutions directly impact our business.

This position sits within our global IT Operations group, a team of engineers who monitor and manage our mixed Windows/Linux/macOS environment across a physical/virtual computing landscape spanning multiple continents. In collaboration with specialised teams within and outside the IT department, you will help create and maintain the infrastructure that powers our trading operations.

This role requires occasional physical work, including lifting equipment up to 18kgs (40lbs).

About You

• Passion for helping people and solving technical problems
• Solid foundation in information technology and networking principles
• Technical expertise in networking, programming, or system administration
• Knowledge and training in Windows Desktop/Server Operating Systems and best practices in a production environment
• Working knowledge of Active Directory, Group Policy and other common Windows administration sub-systems
• Clear, concise, and empathetic verbal communication skills
• Excellent written communication for technical documentation and knowledge base maintenance
• Flexibility to work occasional evening or weekend hours
• Familiarity with either the Linux or macOS operating systems would be a bonus
• Technical strength in programming or scripting for the Windows platform (especially PowerShell) or the Linux platform (especially Bash) would also be a bonus
• Fluent in English; ability to speak other Asian languages (e.g., Cantonese or Mandarin) is preferred

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com.

About the Program

Our goal is to give you a real sense of what it’s like to work at Jane Street full time. Over the course of your internship, you will explore ways to approach and solve exciting problems within your field of interest through fun and challenging classes, interactive sessions, and group discussions — and then you will have the chance to put those lessons to practical use.

As an intern, you are paired with full-time employees who act as mentors, collaborating with you on real-world projects we actually need done. When you’re not working on your project, you will have plenty of time to use our office amenities, physical and virtual educational resources, attend guest speakers and social events, and engage with the parts of our work that excite you the most.

If you’ve never thought about a career in finance, you’re in good company. Many of us were in the same position before working here. If you have a curious mind, a collaborative spirit, and a passion for solving interesting problems, we have a feeling you’ll fit right in.

Learn more about Jane Street’s internship program here.

About the Position

If you are imagining a daily routine that involves making copies and watching as someone turns a computer off and back on, think again: this is not your typical IT internship.

We will train you as if you’re joining our full-time team of IT Operations Engineers who are responsible for the support, configuration and operation of multiple systems across all of our technology stacks, including desktop engineering, network and various application platforms. You will help in a hands-on capacity as we make improvements to our office environment. This can include: responding to technology support requests, building and configuring Windows and Linux devices, supporting our Windows domain infrastructure, monitoring and supporting systems and helping with projects to optimize the way we work using tools like PowerShell.

Our IT interns are friendly and collaborative problem-solvers who enjoy helping people. They are able to troubleshoot in real time and engage with our end users, and are comfortable asking questions and admitting to mistakes. Our internships provide a great introduction to Jane Street and how we think about and solve problems across all teams. Often, successful interns have been invited to return for a full-time position after graduation.

About You

We don’t expect you to have a background in finance or any other specific field—we’re more interested in how you think and learn than what you currently know. You should be:

• Graduating in 2027 or 2028
• Available to work 40 hours per week in person in our Hong Kong office (approx. hours are 8:30 a.m. to 5:30 p.m. Monday - Friday)
• Knowledgeable of computer hardware components and how they interact with each other
• Familiar with the Windows operating system
• Interested in learning about networking, programming or system administration
• Eager to help people and solve problems; able to communicate clearly and respectfully
• A reliable team player with a “no job too small” attitude
• Comfortable working in a fast-paced environment
• Humble and unafraid to ask questions and admit mistakes
• Able to deconstruct technical problems, and willing to take a hands-on approach to gain experience in diagnosing, troubleshooting and resolving technical issues at the desktop, server and network levels
• Able to develop and maintain technical documentation
• Interested in learning (if not already experienced with) a scripting language, such as PowerShell or Bash
• Fluent in English

Please note: Jane Street will provide flights to and from Hong Kong as well as accommodation throughout the entirety of the program.

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com

About the Position

We are looking for an experienced evening shift Move-Add-Change (MAC) Engineer to help our IT Operations team make seamless improvements to our desktop trading floor landscapes. This is a full-time role for evening hours only. 

Technology is central to our firm, and you’ll help us find ways to provide technology support and execute infrastructure projects without disrupting our daily work or trading. Doing this correctly will involve using automated tooling to ensure efficiency and maximising evening work hours to fit around the constraints of our business. It will also require you to be familiar with the different types of technology on the trading floor and interested in how they fit into the larger operations of our firm. 

In this hands-on role, you’ll work to deliver several types of requests, including PC setups and deployments for end users, asset management, procurement, user onboarding, desktop technology relocation and infrastructure expansion projects. You will participate in the development and rollout of new technology to our end users, and have the opportunity to develop both your technical acumen and project management experience. You will also work closely with vendors and service providers to ensure the quality of service they're providing matches our world-class expectations.

This role will require you to perform some physical labour, including lifting things up to 18.5 kg (40 lbs).

About You

• Have hands-on experience executing technical infrastructure projects, including projects related to desk moves and expansions
• Experienced managing relationships and working closely with contactors and/or third-party vendors
• Comfortable using project planning tools (e.g., Jira, Google Docs, Google Sheets, Excel)
• Deeply knowledgeable about computer hardware, peripherals and networking; interested in further developing your skills in desktop technology and infrastructure
• Highly organised self-starter with exceptional attention to detail 
• Reliable, courteous and flexible team player with a “customer first” mentality
• Strong communicator with great people skills; able to describe complex problems with brevity and accuracy
• Able to handle competing priorities in a fast-paced environment
• Comfortable working evening hours and some weekends
• Experience with programming or scripting for the Windows platform (especially PowerShell) is a plus
• Fluent in English and Cantonese

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com.