Terms of Reference

Professional University Intern– Technology and Data Systems 

(Programme Innovation Lab)

GENERAL DATA

PROGRAM/GOAL OVERVIEW

Established in 1977, GOAL is an international humanitarian agency, with a team of 2,400 people, dedicated to alleviating the needs of the most vulnerable communities. Currently registered in 14 of the world's most vulnerable countries, GOAL offers a wide range of humanitarian and development programmes, ranging from humanitarian aid in disaster situations to focusing on nutrition, food security and building greater resilience and sustainable livelihoods.

The Programme Innovation Lab is a dynamic and collaborative unit established by GOAL to foster the innovation that emerges from its programmes and promote it within the organisation and the wider humanitarian and development community. The Lab is an open space that facilitates collaboration and partnership between innovation champions within GOAL and key external strategic partners in order to support innovations that can be scaled to overcome humanitarian crises.  GOAL’s innovations include but are not limited to programmatic approaches, digital technologies, and various engineering solutions.

The "Programme Innovation Lab" (referred to as the Lab) is led by the Digital Technology Programmes Specialist, and is part of GOAL’s Programme Technical Team (PTT) with team members based in various countries around the world.  This specific role is managed through the GOAL Honduras country office alongside key Lab staff also based in Honduras.

OBJECTIVE OF THE POSITION

The main objective of the Technology and Information Management Intern is to provide practical support to the Lab by helping build and organise a central management system in Monday.com. This includes supporting the set-up of boards/databases, dashboards, and simple workflow automations to help the Lab track tasks, projects, and agreed indicators, organise key information, and improve visibility of work across the portfolio, under the guidance of the supervisor.

MAIN RESPONSIBILITIES / FUNCTIONS

• Support the set-up and organisation of the Lab’s Monday.com workspace, including creating boards/databases, fields, and simple templates as agreed with the supervisor.
• Support the development of dashboards and reporting views to help track basic progress across tasks and projects (for example status, timelines, owners, and key milestones).
• Support the configuration of simple workflow automations (for example reminders, notifications, and status updates) to reduce manual follow-up.
• Support the organisation of a structured events and external engagement calendar within Monday.com, including key dates and basic information.
• Support the creation and maintenance of searchable lists or repositories in Monday.com for Lab innovations and key Lab products (for example presentations, briefs, case studies, and communication assets), using consistent naming and tagging.
• Support documentation of the Monday.com system by preparing simple user guidance (quick notes, screenshots, and basic “how-to” instructions) for non-technical users.
• Support basic troubleshooting and improvements based on feedback from Lab colleagues, under supervision.

Other responsibilities:

• Be prepared to undertake a wide range of other activities related to innovation systems and information management, as required by the Lab.

MINIMUM PROFILE REQUIRED

Professional Studies:

• University student completing a professional internship placement in IT, Computer Science, Information Systems, Data Science, Software Engineering, or related studies.

Professional Experience:

• Coursework or academic projects demonstrating interest or skills in one or more of the following: database concepts, data organisation, dashboards, workflow automation, or low-code/no-code tools.
• Familiarity with Monday.com is an advantage, or experience using similar tools (for example Airtable, Asana, Trello, Power BI, or comparable systems).

Knowledge:

• Basic understanding of structured information (fields, categories, consistent naming, and clean data).
• Interest in monitoring, evaluation, and learning; project management and/or information
• Ability to use office software, especially Microsoft Word, Excel, PowerPoint, etc.
• Ability to explain technical steps clearly to non-technical colleagues.

Competencies:

• 100% professional fluency in written and spoken English (the role involves verbal and written communication entirely in English).
• Strong analytical and problem-solving skills, attention to detail, and a structured approach to organising information.
• Strong interpersonal skills, flexibility, accountability, integrity, and self-motivation.
• Ability to follow policies and procedures with an understanding of confidentiality and responsible handling of organisational information.

COORDINATION

The professional will report to the Digital Technology Programmes Specialist will collaborate with members of the Lab, and the PTT)

RESOURCES 

For the development of the activities, the intern will use their own equipment, including a laptop/computer suitable for the role. As this is a remote position, the working tools and any access arrangements will be agreed with the supervisor.

SAFEGUARD

Children and adults in vulnerable situations should be protected to the greatest extent possible from deliberate or inadvertent actions and failures that put them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways GOAL shows this ongoing commitment to protection is to include rigorous background checks and reference checks in the screening process for all candidates.

ACCOUNTABILITY WITHIN GOAL

Along with our safeguarding policy, GOAL is an equal opportunity employer and has a set of integrity policies. Any candidate offering a job with GOAL is expected to adhere to the following key areas of responsibility:

• Comply with GOAL's policies and procedures regarding safety, Code of Conduct, health and safety, data protection and confidentiality, do-not-harm principles, and unacceptable behavior protocols.
• Report any concerns about the well-being of a child or adult in vulnerable situations, or any irregularities within our programming area.
• Report any concerns about inappropriate behavior by a GOAL staff or partner.

HOW TO APPLY?

Those interested should use the following link to upload their updated CV and portfolio no later than May 10, 2026.

Link: https://job-boards.greenhouse.io/goalhonduras/jobs/7836868

This job description only serves as a guide to the available position. GOAL reserves the right to modify this document. Published closing dates are estimated. Due to the nature of GOAL's work, we aim to fill vacancies as quickly as possible. This means that we will close the ads as soon as we find the right candidate and this may be before the published closing date. Therefore, we recommend interested applicants to submit an application as soon as possible.

Terms of Reference

Professional University Intern– Communications & Graphic Design

(Programme Innovation Lab)

GENERAL DATA

PROGRAM/GOAL OVERVIEW

Established in 1977, GOAL is an international humanitarian agency, with a team of 2,400 people, dedicated to alleviating the needs of the most vulnerable communities. Currently registered in 14 of the world's most vulnerable countries, GOAL offers a wide range of humanitarian and development programmes, ranging from humanitarian aid in disaster situations to focusing on nutrition, food security and building greater resilience and sustainable livelihoods.

The Programme Innovation Lab is a dynamic and collaborative unit established by GOAL to foster the innovation that emerges from its programmes and promote it within the organisation and the wider humanitarian and development community. The Lab is an open space that facilitates collaboration and partnership between innovation champions within GOAL and key external strategic partners in order to support innovations that can be scaled to overcome humanitarian crises. GOAL’s innovations include but are not limited to programmatic approaches, digital technologies, and various engineering solutions.

The "Programme Innovation Lab" (referred to as the Lab) is led by the Digital Technology Programmes Specialist, and is part of GOAL’s Programme Technical Team (PTT) with team members based in various countries around the world.  This specific role is managed through the GOAL Honduras country office alongside key Lab staff also based in Honduras.

OBJECTIVE OF THE POSITION

The main objective of the Communications and Graphic Design Intern is to provide practical support to the Lab by producing and organising communication and design materials, primarily for digital channels and external engagements. The role contributes to clear and consistent communications by supporting content production, formatting and editing of materials, and maintaining well-organised communication assets under the guidance of the supervisor.

MAIN RESPONSIBILITIES / FUNCTIONS

• Develop a social media plan for the GOAL Humanitarian Innovation Fund-funded projects covering platforms, content pillars, posting frequency, and tone of voice
• Design a ready-to-use template library covering: project spotlights, innovation updates, impact stat tiles, quote cards, event announcements, event recaps, carousel storytelling sets, one-pagers, and newsletter headers.
• Produce and publish the first batch of live content (8–12 posts) introducing the Fund and its innovations to external audiences.
• Set up a structured, labelled asset library in the Lab´s shared content folder for the team to continue using after the placement
• Support the development of the design and production of social media and digital content for the Lab (graphics, simple layouts, short-form assets).
• Support the preparation and formatting of presentations and communication products (PowerPoint decks, simple one-pagers, visuals).
• Maintain an organised library of approved assets, ensuring clear file naming, version control, and storage in the correct shared folders.

Other responsibilities:

• Be prepared to undertake a wide range of other activities related to innovation communications, as required by the Lab.

MINIMUM PROFILE REQUIRED

Professional Studies:

• University student completing a professional internship placement in in Communications, Graphic Design, or related studies.

Professional Experience:

• Portfolio demonstrating design work and/or digital content production (academic projects accepted).
• Experience using templates and producing content for digital channels is an advantage.
• Familiarity with working in multicultural environments and with multidisciplinary teams is an advantage.

Knowledge:

• Interest in humanitarian and development work and how communications can support social impact.
• Familiarity with digital communication channels and content formats.
• Ability to use office software, especially Microsoft Word, Excel, PowerPoint, etc.
• Basic knowledge of design tools such as Canva and/or Adobe Creative Suite (or equivalent).
• Basic video editing knowledge using accessible tools (for example CapCut, Premiere, or equivalent).

Competencies:

• 100% professional fluency in written and spoken English (the role involves verbal and written communication entirely in English).
• Good verbal and written communication skills, with the ability to relate to people with respect, as this job involves interaction with different people and cultures.
• Strong interpersonal skills, flexibility, accountability, integrity, and self-motivation.
• Good organisation skills (time management, attention to detail, ability to follow instructions and meet deadlines).
• Ability to follow policies and procedures with an understanding of confidentiality and responsible handling of information.

COORDINATION

The professional will report to the Graphic Designer and will collaborate with members of the Lab, and the PTT.

RESOURCES

For the development of the activities, the intern will use their own equipment, including a laptop/computer suitable for the role. As this is a remote position, the working tools and any access arrangements will be agreed with the supervisor.

SAFEGUARD

Children and adults in vulnerable situations should be protected to the greatest extent possible from deliberate or inadvertent actions and failures that put them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways GOAL shows this ongoing commitment to protection is to include rigorous background checks and reference checks in the screening process for all candidates.

ACCOUNTABILITY WITHIN GOAL

Along with our safeguarding policy, GOAL is an equal opportunity employer and has a set of integrity policies. Any candidate offering a job with GOAL is expected to adhere to the following key areas of responsibility:

• Comply with GOAL's policies and procedures regarding safety, Code of Conduct, health and safety, data protection and confidentiality, do-not-harm principles, and unacceptable behavior protocols.
• Report any concerns about the well-being of a child or adult in vulnerable situations, or any irregularities within our programming area.
• Report any concerns about inappropriate behavior by a GOAL staff or partner.

HOW TO APPLY?

Those interested should use the following link to upload their updated CV and portfolio no later than May 10, 2026.

Link: https://job-boards.greenhouse.io/goalhonduras/jobs/7836828

This job description only serves as a guide to the available position. GOAL reserves the right to modify this document. Published closing dates are estimated. Due to the nature of GOAL's work, we aim to fill vacancies as quickly as possible. This means that we will close the ads as soon as we find the right candidate and this may be before the published closing date. Therefore, we recommend interested applicants to submit an application as soon as possible.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Paid Advertising Senior Performance Analyst is responsible for owning the execution, performance, and growth of their marketing service within their book of business. They service the most complex, enterprise-level accounts and are highly regarded for their mastery over paid advertising. In addition to their account responsibilities, they are actively involved in developing the paid advertising team through training, escalation support, auditing existing accounts, and upleveling the product. The Senior Performance Analyst supports leadership in owning and improving one core pillar of the department’s business. The Senior Performance Analyst is exceptional at working under pressure and navigating probing client questions, difficult conversations, roadblocks, and account issues. In addition to their paid advertising knowledge, the Senior Performance Analyst has an understanding of cross-channel strategy, how their service impacts the broader media mix, and general business acumen.

Key Responsibilities:

• Lead paid advertising strategy and performance marketing for key accounts, ensuring strong execution and achievement of client goals.
• Demonstrate expert-level proficiency in at least two major advertising channels (Google/Bing, Meta, TikTok, LinkedIn, Pinterest, YouTube, Snapchat, etc.).
• Serve as the primary escalation point for key accounts, resolving roadblocks and driving performance.
• Apply advanced cross-channel and technical expertise (attribution, incrementality, advanced measurement) to deliver impactful client results.
• Oversee high-quality campaign execution, including thorough QA to prevent revenue-impacting errors.
• Ensure accurate budget pacing and advise on budget changes.
• Maintain excellent communication with clients and internal teams, leading strategic conversations and performance discussions.
• Mentor and elevate team talent through coaching, training, and support; identify department knowledge gaps and partner with leadership to implement solutions.
• Conduct training sessions on platforms, tools, industry trends, and best practices to strengthen team capability.
• Collaborate on new business pitches and audits, contributing strategic insights and industry perspective.
• Demonstrate full knowledge of the Power Circuit, executing on all recommendations from the solutions roadmap.
• Leverage AI technologies to optimize workflows, insights, and performance; model best practices for team adoption.

Role Requirements:

• 5-6 years of digital marketing experience; 4+ years in an agency setting
• Minimum 3 years of hands-on experience with Search Engine Marketing
• Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, and ad copy development on large, enterprise-level accounts
• Significant campaign management experience in 3 or more of the following additional campaign types:
• Performance Max
• Standard Shopping
• YouTube Ads
• Display Advertising
• Local campaigns
• Bing Ads

• Minimum 3 years of hands-on experience with Meta ads direct response campaigns
• Additional platforms a plus (TikTok Ads, LinkedIn Ads, Pinterest Ads, etc.)

• Lead Gen and B2B experience 

• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Expert knowledge of funnel marketing and paid advertising in the marketing funnel
• Strong ability to formulate meaningful insights from marketing data, going beyond the stats and telling the story
• Other skills required: 
• Strong written and verbal communication skills
• Strong organizational and project management skills
• Self-motivated individual with a strong desire to succeed
• Excellent interpersonal skills
• Confident with client-facing presentations and communication
• Strong work ethic and ability to learn quickly and independently
• Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $30k
• Client Retention (bi-annual): 90%
• Team Retention (of DRs if applicable): 95%

Most Important Things (MITs)

• Owns or supports the Associate Director who owns one of Power’s 5 pillars
• Audits and supports on strategy across 8-10 existing accounts within the department to ensure the gold standard each quarter
• Plays an active role in team-member development within the department

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end-to-end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing, and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display, and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, and lead generation.
• Experience with Google Analytics, GTM, conversion, and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements, and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end-to-end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings, driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end-to-end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

***Proficiency in spoken and written English at an advanced level is required for this role.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

As a Paid Media Supervisor, you’ll own the performance, strategy, and growth of major multi-channel paid media accounts. Working closely with the Associate Media Director for high-level planning and direction, you’ll lead all day-to-day execution, optimization, and reporting. You’ll be the subject-matter expert in both internal and client meetings—driving strategy, presenting recommendations with confidence, and defending the work with data. You’ll guide an internal team to deliver smart, integrated paid media strategies across channels, ensuring our clients see real, sustained growth. This is a client-facing role, and your ability to lead conversations, shape direction, and influence outcomes is at the center of your impact.

Responsibilities:

• Successful end to end management & strategic oversight of designated paid media accounts.
• Meet pacing & KPI requirements for held accounts, ultimately working to move the goal posts & set improved performance expectations.
• Own all paid media strategy, project ideation, road-mapping & testing, leading the team with confidence & direction.
• Manage a small team of 1-2+ Media Managers (growing larger over time), delegating tasks & working to develop their strategic & technical skillsets.
• Work with Account Managers & the Media Director to identify client goals, priorities & efficiency requirements, ultimately improving Paid Media’s contribution to business success.
• Actively works to increase billing & channel support for existing media accounts & propose opportunities to expand media coverage for new accounts.
• Continually work to learn new strategies, test new platforms & expand Cardinal’s paid media offerings.
• Function as the primary point of contact both internally & externally for all ‘owned’ accounts responsible for pacing & performance of accounts.
• Responsible for generating reporting, writing insights & communicating with the client for designated accounts.
• Responsible for the ongoing maintenance of held accounts including but not limited to optimizations, structural updates, bidding methodologies, conversion types and copy revisions.
• Full ownership of Paid Media strategy for assigned accounts, working with the Media Director as needed.
• Responsible for strategic ideation on all accounts, designing & adjusting campaign strategies to meet each client’s business goals (and internal objectives).
• Responsible for designing & deploying tests in accounts on a monthly & quarterly cadence (structural, targeting, creative & messaging, conversion, etc).
• Responsible for continual testing, verification & improvement of full-funnel structures.

Role Requirements:

• 6-10+ years of Paid Media experience
• Experience managing multiple paid media accounts with budgets ranging between $100K-$1MM per month.
• Experience driving paid media strategy, project road maps, media plans, competitive research, testing and measurement frameworks for clients across multiple media channels.
• Experience in campaign management & strategy across multiple platforms, including Google Ads, Bing Ads, Meta, Google Display, Programmatic Display and Social (LinkedIn, TikTok, etc. are a plus).
• Experience with full funnel strategy, video, lead generation.
• Experience with Google Analytics, GTM, conversion and optimization strategy (GA4 knowledge is a plus).
• Ability to write ad copy, guide creative strategy, identify asset requirements and establish a creative testing cadence.
• Client relationship management experience. Reporting insights, identifying & optimizing towards client business goals.
• Team management experience.

Are you the orchestrator of order in a fast paced legal setting, skilled at balancing case setup with caring, clear client service?

Do you switch smoothly from reviewing documents and forms to hosting Zoom onboarding calls, while staying warm and professional?

Is your meticulous approach matched by empathy and bilingual communication that helps clients feel seen and supported?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

dePaz Cabrera Immigration Law focuses exclusively on immigration and nationality law, serving families and employers across Florida and the United States from its Gainesville office. The firm emphasizes a personalized, compassionate approach and keeps client communication prompt and direct. 

The team handles a full spectrum of immigration matters, including family based cases, employment based solutions, citizenship and naturalization, humanitarian options, waivers, consular processing, and deportation defense. The mission is simple and human centered, strengthening families and workforces, one immigrant at a time, while guiding clients step by step through an often confusing process.

We’re hiring a client centered Case Manager who sets every case up for success. You’ll manage the onboarding journey from the first handoff after consultation through checklists, questionnaires, and kickoff calls, then transition each file smoothly to case preparation while keeping clients informed and at ease. This role is fully remote and requires fluent English and Spanish. 

What you’ll do:

• Own client onboarding from day one, review attorney consultation notes and the signed representation agreement, identify case type and parties, and create a customized document checklist tailored to case and country of origin.
• Set clients up in the immigration practice management system, configure questionnaires, language settings, and reminders, and send the initial onboarding email with clear steps and timelines.
• Host the Zoom onboarding meeting two days after the initial email, answer questions, align expectations, and establish a weekly cadence for follow ups during onboarding.
• Coordinate documents and data collection, review uploads for completeness and accuracy, request missing items, and guide clients on acceptable formats and sources.
• Draft clean, client ready cover letters and assemble preliminary packets, then route for attorney review. Support online filings through USCIS and Department of State portals when directed.
• Maintain proactive status updates, provide “no update yet” check ins so clients feel supported while cases are pending, and prepare files for interview readiness.
• Field inbound calls and one off questions with patience and clarity, escalating issues that require attorney input.
• Collaborate closely with the attorney and case team, deliver concise updates, spot risks early, and uphold data integrity across systems.
• Model the firm’s service standard, blend technical accuracy with warmth, and help strengthen long term client relationships.

What we’re looking for: 

• Bilingual fluency in English and Spanish, non negotiable, with clear, empathetic written and verbal communication.
• Client-facing experience in customer service, patient coordination, or legal support roles; immigration experience is a plus.
• Detail focus and accuracy, comfortable working with forms, checklists, and document standards.
• Ownership and resourcefulness, you bring solutions, ask smart questions, and move work forward independently in a remote setting.
• Tech readiness: confident with practice management software (such as Clio and Docketwise), online filing portals, document management tools (including OneDrive and Microsoft products), and phone systems such as RingCentral.           

Why you should work here: 

• Mission with impact, help families stay together and support employers who rely on global talent. Your work reduces confusion and stress for clients at pivotal moments. 
• Personalized practice that limits caseload for quality work and values clear, respectful communication. 
• Growth path — build mastery in client onboarding and care, and develop toward full case coordination responsibilities as you demonstrate excellence.

Additional notes:

• Schedule: 9 AM to 6 PM Eastern, Monday to Friday, remote.
• Training and support:  onboarding includes a 30, 60, 90 plan built with the team. Future bonus structures are possible but not promised.
• Compensation: $1,300 - $1,500

Bring your empathy, organization, and bilingual communication to a firm that treats clients like family and guides them one step at a time. If you care about clarity, kindness, and getting it right, we’d love to meet you.