As a Food Service Assistant at Bezos Academy, you’ll help provide nutritious, compliant meals to children at our tuition-free, Montessori-inspired preschool and provide direct support with a variety of additional tasks both in and out of the classroom. You will manage all aspects of food preparation and service with strong attention to detail, organization, and adherence to safety protocols. Key responsibilities include preparing CACFP-compliant menus, placing food orders and managing food costs, receiving and verifying food deliveries, ensuring all meals are delivered to classrooms on time, and managing all clean-up, organization, and documentation. Assuming full ownership of the kitchen and food operations at the school, you will serve meals in accordance with USDA requirements, Bezos Academy policies, and local childcare regulations.

Beyond the kitchen, you will assist school staff and administration with a variety of tasks including inventory checks, laundry, and other ad hoc duties. As needed, you will also occasionally step into classrooms to provide direct supervision and support to the children. You will become an integral part of your school team working to improve processes and provide an excellent preschool experience where we nurture every child’s full potential. 

LOCATION

We are hiring a part-time Food Service Assistant to support our preschool in Lahaina, Maui  (127 Kukuia St, Lahaina, HI 96761) with an expected start date of August 2026.  

SCHEDULE, BENEFITS, & COMPENSATION

• This is a part-time, non-exempt/hourly position requiring a minimum of 25 hours per week, with occasional opportunities to work additional hours based on school needs.  
• You will work a five-hour shift, Monday through Friday, totaling 25 hours per week. Specific school schedules are determined by school leaders when considering all staff, classroom, and community needs, but are currently expected to be 7:30am-12:30pm. 
• Compensation for this position is $21-$31 per hour. The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and who demonstrate strong performance over time. Starting compensation will vary by qualifications and prior experience. 
• Benefits include paid sick (care) time, accrued based on hours worked, and a 401(k) plan with a 4% employer contribution match.  

MINIMUM QUALIFICATIONS  

• Age 18 with high school diploma or GED 
• Experience working in an institutional or highly regulated kitchen/food setting with a clear understanding of food preparation best practices and protocols 
• Ability to meet all credentialing criteria for early childhood teacher-caregivers (at least 6 months of childcare experience) and food service assistants in the state of Hawaii 
• Ability to meet all state-required training and eligibility requirements, including state-required fingerprint clearance and background check, tuberculosis screenings, trainings, and other credentials and/or qualification documents to be submitted to Bezos Academy prior to the start of employment. 
• Experience working across lines of difference and strong commitment to diversity, equity, and inclusiveness  
• Ability to independently supervise, communicate effectively with, and care for young children safely 
• Ability to lift up to 50 pounds, stand for long periods of time, and perform a variety of repetitive tasks to prepare and serve food safely  
• Active food manager and food handler certifications completed prior to start of hire (http://www.servsafe.com/servsafe-manager) 
• Access to reliable transportation to and from work to ensure timely, effective instruction and to ensure proper staff-to-child classroom ratios 
• Ability to speak, read, and write English fluently 
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)   
•  Familiarity with Hawaii and Hawaiian culture

PREFERRED QUALIFICATIONS  

• Experience working within the guidelines of the US Department of Agriculture and Child and Adult Care Food Program (USDA/CACFP)
• Two or more years of experience working in a school (preschool, early childhood education, daycare, or K-12 environment) or similar kitchen setting
• Working knowledge of food allergens, intolerances, preferences, and accommodations
• Prior experience as an Assistant Teacher in a preschool setting
• Associate’s degree in Early Childhood Education or two years of post-secondary coursework in Early Childhood Education
• Experience with Montessori pedagogy
• Experience with children with special needs
• Fluent in Spanish
• Proficiency in Hawaiian language

RESPONSIBILITIES

NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Food Service Assistant.

Food Service and Site Operations

• Place weekly food orders with the vendor based on student attendance trends and food waste analysis
• Receive and verify daily food deliveries to ensure accuracy with order quantities and alignment with the approved menu. If meals are non-compliant, follow the Emergency Food SOP
• Manage all aspects of routine vendor performance to ensure the vendor is meeting or exceeding expectations
• Ensure all meals served to students are compliant and document any menu changes on menu
• Track food consumption and waste daily to ensure food costs remain as lean and efficient as possible
• Prepare and serve meals and utensils to classrooms for each scheduled meal service
• Maintain compliance with strict food hygiene and safety protocols at all times and maintain compliance with all state and local jurisdictional requirements
• Ensure the kitchen, equipment, serving utensils, cookware, and dishes are consistently cleaned, sanitized, and well-maintained
• Manage and organize food inventory, including proper labeling, dating, rotating stock, and discarding items nearing expiration in accordance with food safety guidelines
• Record and log food temperatures prior to each meal service to ensure compliance with safety regulations
• Accommodate children’s special dietary needs, including allergies, medical restrictions, and cultural or religious food requirements
• Assist in serving meals during family engagement and school events as needed

Added responsibilities if food is prepared on-site:

• Place weekly groceries orders based on the menu and current inventory
• Receive and verify food delivery and follow up with vendor if food delivered is incorrect based on the order or spoiled
• Prepare meals according to the planned menu and adapt recipes for dietary restrictions (allergies, religious diets, vegetarian, etc.)
• Prepare meals on a schedule (breakfast/lunch/snack)
• Adapt the menu (make substitutions) to avoid food spoilage and waste following the Menu Substitution SOP
• Help plan menus that are nutritious, budget-friendly, and appealing to students

Added responsibilities if school is under CACFP:

• Ensure vendor provides a delivery receipt and keep it for 3 years
• Children receive the appropriate portion sizes for each meal pattern component by providing correctly sized serving utensils and clearly communicating the required serving sizes to classroom staff upon meal delivery
• Review meal counts for accuracy and upload into SharePoint weekly
• If there are any menu substitutions, provide the necessary menu-supporting documentation (CN label, product formulation statement, Nutrition Facts, standardized recipe)
• Attend the required annual sponsor CACFP training that includes meal pattern, reimbursement, meal counts, claims, recordkeeping, and civil rights
• Clock in/out of Workday based on food-related responsibilities

Classroom Support

• Provide classroom coverage as needed
• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Provide 1:1 support for children who are experiencing big feelings
• Develop positive relationships with children

Other

• Assist the Head of School and school staff in other operational duties in the school as necessary when the kitchen work is complete (e.g., support with laundry, front desk support, and other duties as assigned by the Head of School)
• Participate in team meetings, center activities, and staff development

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

The Experience Specialist (Guest Services) On-Call is a key ambassador of the Sensei guest journey, responsible for delivering seamless, personalized service from pre-arrival through departure. This role manages daily guest flow, welcomes and checks in guests, supports itinerary building, and executes real-time changes with precision and care. Working cross-functionally with all departments, the Experience Specialist (Guest Services) On-Call ensures accurate scheduling, clear communication, and proactive problem-solving to create a smooth and elevated experience for every guest. By anticipating needs and supporting both guests and internal teams, this position plays a vital role in creating a smooth, thoughtful, and elevated wellness experience for every guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

On Property Guest Support 

• Primary On-Property Guest Contact – Serves as the dedicated point of contact for guests throughout their stay, delivering warm, personalized service from check-in to departure. Manages real-time itinerary adjustments, fulfills special requests, and provides thoughtful recommendations on dining, activities, and resort offerings. Receives guest handoff from the Pre-Arrival Team 72 hours prior to arrival to ensure a seamless experience and proactively resolves issues to uphold the highest standards of service.
• Guest Welcome & Check-In – Welcome guests with warmth and professionalism, executing seamless check-in and check-out of appointments in accordance with established protocols and standards.
• Itinerary Management – Build, update, and fine-tune guest itineraries throughout their stay, ensuring alignment with their state intentions, preferences, and adherence to established protocols and standards.

Room Only & External Wellness Requests

• Room Only Booking Requests (LEP) – Manage wellness service booking requests from Four Seasons Lāna’i Experiences Planners (LEP) for Sensei room-only guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Manele VIP Booking Requests – Manage wellness service booking requests from Four Seasons Executive Assistants for Four Seasons Manele Beach Resort VIP guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Island Club Booking Requests – Manage wellness service booking requests from Island Club Members. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Internal Space Reservation Requests – Manage internal wellness space reservation requests. Confirm bookings are handled promptly and in compliance with established scheduling protocols.

Guest Experience Support

• Sensei Knowledge Resource – Serve as a trusted source of information, confidently responding to guest questions and requests across a wide range of topics including, but not limited to: The Sensei Way, Sensei Wellness Packages, The Weekly Activity Calendar, Guide, Spa and Wellness Services and confidently speak to various Guide and Practitioner specialties and modalities, Sensei by Nobu menu and In Room Dining Menu, Four Seasons, Love Lāna’i and Island Activities, local directions, shopping, on and off property dining, local entertainment, hotel services, and safety.
• Service Recovery & Empowerment – Proactively resolve guest issues and empowered in turning around any guest opportunities that may arise; taking ownership to troubleshoot and resolve issues, while upholding the highest level of service.
• Billing & Reporting: Ensure accurate guest service charges, billing, and reporting, addressing transaction disputes as needed.
• Interdepartmental Collaboration: Manages interdepartmental communication between Sensei Pre-Arrival Specialists (PAS), the Sensei Property Pre-Arrival Experience Specialist, Sensei Leadership Team, Four Seasons Reservations, Four Seasons Retreat Hosts, Four Seasons Lāna’i Experience Planners (LEP) to inform, update and follow-up on guest needs.
• Brand Representation – Serve as a brand ambassador for Sensei’s philosophy and uphold Sensei values in daily practices.
• Professional & Welcoming Demeanor – Demonstrates warmth, sincerity, and professionalism in all verbal and nonverbal guest interactions.
• Professional Appearance – Maintain impeccable grooming, hygiene, and wear uniform and proper footwear as directed.
• Guest Privacy & Safety – Maintain confidentiality and security of all guest information and follow all safety procedures and policies.
• Workspace Organization – Maintain a clean, organized, and professional workspace at all times.
• Administrative Tasks – Complete clerical tasks such as filing, mailing, photocopying, and supply organization as needed.
• Facilities & Maintenance Reporting – Immediately report equipment malfunctions, safety hazards, supply needs, and injuries to a supervisor.
• Training & Compliance – Successfully complete all required training and certifications. Adhere to all company and departmental policies.
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers.
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
• Teamwork – Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Other Duties as Assigned – Support supervisors and operations as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience

• Bachelor’s Degree or higher in Hospitality, Event Planning, Operations with an interest in health and wellness or comparable experience preferred.
• Experience working in the medical and/or wellness industry at a front desk or control desk, reservations, call center or hotel concierge.

Required Technical / Other Skills and Abilities

• Experience in computer, reservations, and itinerary systems. Literate in software packages such as Microsoft Office, Book4Time or other spa booking systems, Opera or other PMS software, OASIS, dining reservations systems, Asana, and Outlook.
• Ability to effectively communicate verbally and in writing with guests and co-workers.
• Strong understanding of guest experience.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
• Ability to proactively sell products and services.
• Good organizational skills and the ability to pay close attention to detail with minimal supervision.
• Must be able to have flexible hours and work evenings, weekends and holidays.

Required Licenses/Certifications

• None

PHYSICAL REQUIREMENTS

The physical requirements described on the attached “Physical Requirements of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See attached “Physical Requirements of the Position.”

CONFIDENTIAL INFORMATION

This position has access to confidential information – (customer personal data, credit cards, medical records).

COMPANY FUNDS

This position has no access to company funds

Traits We Value 

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere 
• Open to learning, developing new skills and professional experiences 
• Loves a good challenge  
• Resourceful and adaptable  
• A strong sense of curiosity  
• Embraces feedback and constantly seeks to improve  
• Collaborative and knows how to get things done as part of a team 

Compensation & Benefits  

• Competitive Salary 
• Robust and comprehensive Health Insurance 
  • Medical (100% paid HMO), Dental, Vision, Life, Disablity insurance and Voluntary Insurance Plans 
• Employee Assistance Program
• 401k Plan Matching 
• Tax Savings Benefits Plans 
  • Pre-tax 401l Matching Plan 
  • Healthcare Flexible Spending Account (FSA) Saving Plan
• Wellbeing Benefit - Monthly allowance for wellness/wellbeing related expenses 
• Employee Discount Program

Living and Working on the Island of Lānaʻi

Lānaʻi is the third-smallest island in the Hawaiian Islands and home to a close-knit family-orientated community of approximately 3,300 residents contributing to its strong sense of community and local pride.  98% of the island is owned by Oracle founder and Sensei Wellness co-founder Larry Ellison, who also owns both on-island Four Seasons resorts located just under 9 miles from each other and the average speed limit in the city is 20 mph.   

Lanai is home to one K-12 school, a gas station, a few owner-operated eateries and sundries stores, a two-screen movie theatre, and the newly renovated Lāna’i City Bowling Alley.

Working on Lānaʻi offers a unique opportunity to be part of a small, collaborative team in a setting where community and connection matter. This lifestyle is best suited for individuals who are excited by serene island living, no stoplights, and are intentionally seeking a slower paced lifestyle.  For those who choose it with intention, living and working on Lānaʻi can be deeply rewarding, offering meaningful work, strong relationships, and a rare sense of place.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report. 

JOB DESCRIPTION

Job Title:            Service Supervisor

Reports to:        Hawaii Island Branch Operations Manager

FLSA Status:      Exempt

Division:             HPC

Department:     Service

Locations:          Hilo

POSITION SUMMARY: Under the direction of the Hawaii Island Branch Operations Manager, the Service Supervisor accomplishes the departmental goals by developing parts sales and service opportunities with new customers, as well as maximizing sales with existing customers. The Service Supervisor ensures the successful daily operations of the branch.

ESSENTIAL FUNCTIONS:

1. Ensures successful operations of daily branch responsibilities by daily review of all timecards and service reports, daily work in progress (WIP) review, and reviewing work orders prior to closing.
2. Maintains records by recording problems and corrective actions planned and completing service reports and SIMS.
3. Assists with managing costs by identifying work orders that are higher than the estimated or quoted cost and reviewing the work schedule to update WIP priorities, segments, parts, deliveries, and completion deadline. Implements methods of payment by identifying credit status and obtaining approval for credit, if necessary.
4. Inputs data to computer by compiling and sorting information, establishing entry priorities, and completing input.
5. Maintains customer satisfaction by establishing rapport with customers and others in a position to help meet customer needs.
6. Assists with the preparation of machinery service by answering phones and data processing.
7. Maintains technicians’ payroll information by ensuring technicians’ repair description is correctly captured.
8. Prepares work orders by inputting data, contacting customers for purchase order numbers, obtaining credit approval if needed, collecting payment for cash jobs, and making copies for files.
9. Prepares vendor statements for approval by reviewing, researching unpaid invoices, and requesting for copies of outstanding invoices from vendors.
10. Prepares invoices for payment by verifying amounts, selecting account numbers, and making copies for files.
11. Maintains quality service by following organization standards.
12. Maintains technical knowledge by attending educational workshops and reviewing publications.
13. Supports cross departmental operations within the branch (Service, Sales, Rental, Parts).
14. Identifies and coordinates facility needs to include maintenance, repairs, improvements, and safety compliance.
15. Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc.
16. Knowledgeable of Hawthorne Rent It Service processes, systems, and equipment.
17. Contributes to team effort by accomplishing related results as needed.
18. Conducts evaluations for direct reports.
19. Provides Ownership of Service and Branch Excellence Metrics for the branch.
20. Provides first level, on-island support for customer issues and disputes.
21. Is responsible for the branch WIP Management Process.
22. Is responsible for the rollout and adherence to corporate programs / ERP usage by the branch.
23. Ensures all service work is quoted and approved and proactively communicated to the customer.
24. Ensures corporate policy adherence for branch service operations staff, including service process control, safety, EHS, etc.
25. Ensures monthly EHS facility audits are conducted and communicated with corporate safety.
26. Is responsible for the branch Service vehicle fleet maintenance, licensing, and repair.
27. Completes all other duties as assigned by management.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a minimum of 3-5 years experience in a CAT Dealer with demonstrated successful ability as a Service Coordinator.
3. Must have a valid Drivers License with a good driving record.
4. Must have PC skills.
5. Must have the ability to communicate clearly, both orally and in writing.
6. Must have the ability to multi task and establish priorities.
7. Must have the ability to maintain organization in a changing environment.
8. Must have the ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
9. Must have an excellent customer service aptitude and proper business etiquette.
10. One year proven experience in a lead, supervisory or relevant role (PREFERRED).

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous equipment up to 50 pounds.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads paperwork, employment files, and records on the computer.
9. Talking: Communicates by radio, phone, and in person.
10. Sitting: Sits at desk and in vehicles for extended periods.
11. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office and shop environment with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $65,000 - $75,000 annually