MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. This posting is for Third Shift, in which your working hours would be 8pm-5am PST. There is a desired commitment to this shift though applicants must have the flexibility to work a more typical schedule (12pm-9pm PST) during their ramping period (between 6 to 9 months) before transitioning to Third shift.

Weekend Shift: We are looking to speak to candidates who are interested in working out of our West Coast offices under our flexible or remote working models, Monday to Friday for the first 6-9 months depending on ramping speed. Once considered ramped, they will transition to a permanent Wednesday to Sunday work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273373874

About the role

Mission Leads are customer-facing owners of mission outcomes. You will lead engagements with government stakeholders to identify high-value mission problems, shape pilots and deployments, and turn demonstrated mission value into durable, funded programs.

This role blends mission credibility with strong execution and technical intuition. You will operate with high autonomy in ambiguous environments, translate mission needs into clear technical narratives, and coordinate across functional teams (Product, Engineering, Mission, Security, and Operations) to deliver and scale.

What you’ll do

• Lead mission engagements. Build trusted relationships with operational, technical, and leadership stakeholders to understand mission needs, constraints, and success criteria.
• Translate mission problems into plans. Turn mission needs into clear problem statements, requirements, milestones, and measurable outcomes.
• Shape pilots and pathways to scale. Define objectives, timelines, and adoption plans that convert early wins into sustained programs.
• Communicate the “why” and the “how.” Create crisp technical narratives that map our agent-based capabilities to mission requirements and operational constraints.
• Run the operating cadence. Lead weekly customer syncs, internal standups, executive updates/QBRs, action-item tracking, and risk reviews, as applicable.
• Coordinate cross-functional delivery. Partner closely with Product and Engineering to ensure mission context is reflected in scope, tradeoffs, and delivery plans.
• Navigate program realities. Help stakeholders work through requirements development, budgeting cycles, contracting pathways, and coordination across organizations.
• Enable adoption. Coordinate onboarding, training, and customer success so the customer can use and sustain the capability.
• Maintain durable account knowledge. Keep high-signal documentation in Notion: stakeholders, org charts, use cases, timelines, deliverables, decisions, and lessons learned.
• Support expansion. Identify adjacent use cases and partner with Account teams where applicable.

What we’re looking for

• 6+ years owning outcomes in complex customer environments (defense, intelligence, public sector, or similarly regulated domains)
• Demonstrated ability to lead cross-functionally without consistent guidance
• Strong written and verbal communication; able to synthesize ambiguity into clear plans and execution
• Ability to scope and articulate a solution credibly: connect mission problems to software capabilities and measurable outcomes
• Sufficient technical fluency to partner effectively with Product and Engineering and translate complex concepts into mission-relevant narratives
• Strong operational skills: planning, prioritization, stakeholder management, and follow-through

What we value

• Experience with deployments or fielding in secure/regulated environments (e.g., ATO/IL environments, classified workflows, compliance constraints)
• Experience navigating within programs (requirements, budgets, authorities, timelines, contracting pathways)
• Deep expertise in a specific mission or technical domain (e.g., cyber, information warfare, ISR, networks, operations, warfare systems/command and control)
• Experience running executive-level customer updates (QBRs, steering committees)

What we offer

The salary range for this position is $150,000 - $170,000 + equity. Within the range, individual pay is determined by experience, relevant education, and/or training.

• Health, dental, and vision insurance
• Remote friendly with WeWork access
• Unlimited PTO, shared downtime during the federal holiday calendar, and company-wide off time at the end of each year
• 401(k) match
• Lifestyle & wellbeing stipends
• Salary top-up during military reserve duty
• Fully paid parental leave
• Child and pet care reimbursement during travel

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

Our Partnership Program is a key initiative for the company. The Partner Account Manager’s primary duty is to engage, build and develop Human Interest’s key accounts and growth opportunities. We're looking for a forward-thinking, meticulously organized, and self-motivated sales professional who can thrive in a fast-paced environment.  You'll accelerate our partner relationships to help us exponentially reach more small and medium businesses across the United States, which is essential to our growth. This role requires someone who is proactive, creative, and can exercise their own discretion and judgment to create their own solutions when needed.

What you get to do every day

• Develop, build, and amplify referral relationships with tech partners, human capital management partners, benefit brokers, CPA's and financial advisors in the SMB space
• Create and build strategic referral networks and partnerships focused on lead generation and new partnership opportunities 
• Proactively identify and resolve emerging issues and offer solutions by working cross-functionally with Sales, Product, Marketing, Legal and Finance 
• Collaborate with Partner Marketing to innovate and execute unique initiatives to promote partner sales (e.g, educational events, email, webinars, etc.)
• Work with partners to establish business goals and performance metrics (e.g, depth of sales pipeline and revenue generation) to develop and execute effective go-to-market strategies and demand-generation activities

What you bring to the role

• 2+ years of experience building, developing, and maintaining relationships with tech and human capital management (HCM) partners, benefit brokers, CPA's and financial advisors in the SMB space (including territory sales and business development)
• Successful - Proven track record of success in a quota driven sales environment
• Passionate - You are a highly motivated individual contributor and relationship builder that can operate independently
• Dynamic - You can thrive in a fast-paced, and ever-changing environment
• Resilient—You bounce back from setbacks quickly, are resourceful, and find creative ways to get things done.
• Solutions-oriented - Willingness to get your hands dirty while managing and solving operational partnership issues
• Extraordinary communication and interpersonal skills — people trust you and sense that you are advocating for something you believe.
• Tech-savvy - familiarity using Salesforce to manage sales cycles is preferred
• Growth mindset - You can embrace feedback and hold yourself accountable.
• Coachable- Ability to absorb information, training, and guidance and successfully implement and execute
• Travel - Ability to be In the field 3 days/week

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, we consider a number of factors to determine the appropriate pay range for each position, including the cost of labor in different markets across the U.S. The total On Target Earnings (OTE) for the role described in this job posting is $135,000 - $140,000 which includes a base salary of $70,000, and a variable target compensation of $70,000. The specific pay rate offered is based on the candidate’s relevant skills and experience. Base pay is just one component of our Total Rewards package, which also includes a comprehensive suite of physical, financial, and mental wellness benefits. Additionally, employees receive stock option grants, enhancing long-term financial growth and investment in our company's success.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth:  Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents  
• Carrot: Fertility healthcare and family forming benefits
• Candidly:  Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Protect yourself against fraud and identity theft. Apply to our open positions directly via our careers page on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at careers@humaninterest.com

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures

About Sensei:

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow welland lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Lāna'i offers world class services in spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. 

Position Description

Sensei Lāna'i is seeking expert Massage Therapists to join our team. Sensei’s Massage Therapists report to the Spa Manager and are responsible for providing high-quality treatments for our guests. The Massage Therapist is responsible for the delivering of services and standards and upkeep of all SOPs and Protocols. All efforts are being directed towards guest satisfaction, safety, sanitation, proper technical procedures and professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Administer professional massage and body treatments to guests

• Works with management to develop standard operating procedures (SOP) for hale set up and breakdown

• Works with management to update and /or create treatment protocols

• Enforce sanitation protocols amongst staff

• Drives guest service standard training

• Participates in regular audit of team standards

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and/or Experience

• High School Diploma or GED required

• At least 3-5 years of massage experience in a luxury hospitality environment

Required Technical / Other Skills and Abilities

• Performs additional related duties as requested by a manager at any time

• Must maintain flexibility and be able to work varied shifts, including mornings, evenings, weekends, and holidays

• Strong written and verbal communication skills

• Friendly demeanor, great smile, energetic, calm, and empathetic

• Able to make sound decisions when in a stressful situation

• Organized and able to prioritize

• Must be able to operate equipment, including: an iPad, computer, and be able to text message

• Responsible to set up equipment and clean equipment

Required Licenses/Certifications

• Massage license from the State of Hawaii

• Esthetician license from the State of Hawaii, desirable.

Must present certification in specific modalities upon hire

Modalities Preferred:

• Floor Thai & Table Thai
• Watsu
• Lomi Lomi
• Hot Stone
• Deep Tissue
• Sports Therapy
• Hapai (Pre-Natal)

PHYSICAL REQUIREMENTS

The physical requirements described on the attached “Physical Requirements of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to bend, stretch, sit, stand, and walk for extended periods of time, at least 5,000 steps a shift, up and down stairs, in all lighting, indoors and outdoors.
• Ability to push and pull equipment.
• Ability to climb stairs, bend, stretch, reach above shoulders, kneel, twist, and grip items.
• Ability to lift and carry 30 pounds

Living and Working on the Island of Lānaʻi

Lānaʻi is the third-smallest island in the Hawaiian Islands and home to a close-knit family-orientated community of approximately 3,300 residents contributing to its strong sense of community and local pride.  98% of the island is owned by Oracle founder and Sensei Wellness co-founder Larry Ellison, who also owns both on-island Four Seasons resorts located just under 9 miles from each other and the average speed limit in the city is 20 mph.   

Lanai is home to one K-12 school, a gas station, a few owner-operated eateries and sundries stores, a two-screen movie theatre, and the newly renovated Lāna’i City Bowling Alley.

Working on Lānaʻi offers a unique opportunity to be part of a small, collaborative team in a setting where community and connection matter. This lifestyle is best suited for individuals who are excited by serene island living, no stoplights, and are intentionally seeking a slower paced lifestyle.  For those who choose it with intention, living and working on Lānaʻi can be deeply rewarding, offering meaningful work, strong relationships, and a rare sense of place.

CONFIDENTIAL INFORMATION

This position has access to confidential information – (such as customer personal data, medical records, etc.)

Traits We Value

• Loves a good challenge
• Resourceful and adaptable
• A strong sense of curiosity
• Embraces feedback and constantly seeks to improve
• Collaborative and knows how to get things done as part of a team

Compensation & Benefits

• Competitive Hourly Rate
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Matching and FSA plans
• Uniforms Provided
• Access to Meditation,Yoga and Fitness classes when off duty
• On Property Gym Access
• Discount on Spa services
• Complimentary Employee Lunch
• Monthly Wellness Reimbursement
• Relocation Assistance
• Tuition Reimbursement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.

Build, Deploy, and Maintain AI for an Unpredictable World

Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective.

With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands, increasing reliability and performance while lowering costs—and enabling confident, data-driven decision-making in dynamic environments.

The Role

The Embedded Operations Manager is Striveworks’ permanent, on-the-ground presence at a US Army Division HQ, accountable for the “last mile” of the NGC2 program. Partnered with the Field Program Manager and Technical Lead, you bridge the gap between high-level program intent and daily tactical execution. This role is designed for a mission-driven professional who thrives on proximity to the Soldier and understands that in an operational environment, presence and follow-through are the only currency that matters. You are the critical link that determines whether Striveworks is viewed as a vendor or a trusted partner.

Operating with high autonomy, you manage the ground-level logistics, readiness, and relationships that keep the program moving. An Embedded Operations Manager operates with autonomy, sound judgment, and an ownership mentality—not because someone is watching, but because the mission demands it. This role requires someone who can hold the ground professionally when the rest of the team is remote, who can read a room full of Soldiers and a room full of senior leaders with equal credibility, and who knows instinctively when to solve a problem and when to escalate one. As an operations manager, you take personal ownership of the mission. You are the program’s earliest warning system, ensuring that our software engineers and data scientists are perfectly synced with the unit’s operational reality.

Day-to-day responsibilities:

• Ensure operational readiness: Own the preparation and execution checklists for all exercise cycles and operations, avoiding preventable gaps in systems or facilities access
• Manage on-site logistics: Lead end-to-end ground logistics, including equipment accountability, teammate enablement, and local project team coordination
• Cultivate Soldier-level trust: Build deep, daily relationships across the formation to ensure that Striveworks’ capabilities are integrated into the unit’s actual workflow
• Act as an early warning system: Identify and surface customer friction points, sentiment shifts, and emerging requirements to leadership with enough lead time to act
• Resolve ground-level issues: Handle customer exceptions and satisfaction issues autonomously, escalating scope changes or senior commander demands to the Field Program Manager
• Coordinate field execution: Synchronize on-site team activities with the technical roadmap, ensuring ground-level progress alignment to operational requirements
• Maintain situational awareness: Provide continuous updates on delivery risks and blockers to ensure that program leadership is never surprised by conditions on the ground

This position offers a hybrid/on-site work environment at customer sites at Schofield Army Barracks in Oߵahu, Hawaiߵi. You will be expected to travel up to 15% of the time.

The Right Fit

In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. 

Collectively, we value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results.

Here’s what we’re looking for:

• Bachelor’s degree or equivalent demonstrated experience and 3+ years of experience with military operations at brigade level or higher; someone who understands how formations operate, not just how they’re organized
• Demonstrated ability to operate autonomously in ambiguous, high-stakes environments; sound judgment about when to act and when to escalate
• Track record of building trust with Soldiers and senior leaders through presence and follow-through—not rank or slide decks
• Strong written and verbal communication across organizational levels; able to represent Striveworks credibly in any room at the formation
• Sufficient technical fluency to participate meaningfully in software delivery conversations without leading them
• Active Secret (or above) US security clearance
• Due to the nature of this role, candidates must have US citizenship

The Wish List

We’re very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of:

• Direct experience with Army battlefield technology implementations at the unit level; you’ve watched a capability land well or fail badly, and you know the difference
• Familiarity with DOD IT, network, and communications infrastructure as an operator, not just an observer
• Experience with systems-account management, system access administration, or similar on-site enablement responsibilities in a DOD environment
• Prior experience in an embedded, liaison, or resident role with a defense technology vendor or program office
• Exposure to agile software delivery practices—enough to track a sprint, understand a backlog, and ask the right questions of a technical team
• Enough familiarity with machine learning/AI capabilities in operational contexts to explain basic value propositions to a skeptical Soldier

The anticipated base pay range for this position is $155,000–$180,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses.

The Benefits

• Medical/dental/vision insurance
• Voluntary life, long-term disability, accident, and hospital indemnity insurance
• HSA and FSA (including dependent care FSA) plans 
• 401(k) plan
• Unlimited PTO
• Paid parental leave

Check us out on Built In!

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact Operations at hr@striveworks.us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.

Striveworks is a participating employer in the E-Verify program.

What Impact You’ll Have:

Tailored Access, a GRVTY Company is seeking Chinese Multi-Disciplined Language Analysts (MDLA) to support Department of Defense/IC missions at Wahiawa, HI. As a Chinese MDLA, you will be responsible for cryptologic language analysis while supporting IC missions that are vital to our national security.

What You’ll be Owning:

• Perform tasks required to process voice and/or graphic language materials in support of SIGINT operations.
• Demonstrate skills recovering essential elements of information
• Render translations and/or transcripts that are complex and sophisticated written and/or spoken material
• Gist straightforward, factual written and/or spoken material 

What You Must Have:

• Active TS/SCI with polygraph clearance
• Level 1: HS diploma + 2 years of experience, Interagency Language Roundtable (ILR) Skill Level 2+ in Listening and Reading
• Level 2: HS diploma + 6 years of experience or AA/AS + 4 years, Interagency Language Roundtable (ILR) Skill Level 3 in Listening OR Reading
• Level 3: HS diploma + 14 years of experience or BA/BS + 10 years, Interagency Language Roundtable (ILR) Skill Level 3 in Listening OR Reading
• Level 4: HS diploma + 19 years of experience or BA/BS + 15 years, Interagency Language Roundtable (ILR) Skill Level 3 in BOTH Listening and Reading

As Montessori Assistant Teacher (internally titled Assistant Teacher II) for Bezos Academy, you share our passion for early childhood education and the Montessori method, drawing your energy from working in a child-initiated learning process. Your responsibilities will include assisting lead teachers in developing and implementing a program that promotes the cognitive, language, emotional, social, and physical development of each child. Drawing on your previous experience working with young children, you will support lead teachers in high-quality, tuition-free, Montessori-inspired programs in our growing network of preschools in under-resourced communities.

LOCATIONS

We are actively hiring for Montessori Assistant Teachers for the launch of our new preschool in Maui – Lahaina (127 Kukuia St, Lahaina, HI 96761).

There are two start date options for the Montessori Assistant Teacher position:

• May 19, 2026, for those who wish to enter our full-time training program to become Montessori certified before the fall. Please note this summer training program involves travel to Seattle from July 13th - July 24th for in-person training (BA will cover your travel expenses). 
• July 21, 2026, for those who elect to participate in an external training program, who are already credentialed, or who wish to enter our part-time training program to become Montessori certified on a later timeline. Please note this option will require some coursework to be completed outside of normal working hours. 

SCHEDULES, BENEFITS, AND COMPENSATION

• School schedules vary depending on community needs but generally range from 8am-5:30pm, with teachers staggered across these hours with varying start and end times totaling no more than 8 hours per day. Your specific schedule will be determined with your school leader when considering all staff, classroom, and community needs.
• This is a full-time (40 hours per week), benefits-eligible, non-exempt/hourly position.
• Compensation for this position is $19-$27 per hour (~$39,000-$56,000 annually). The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and demonstrate strong performance over time. Starting compensation will vary with prior experience and qualification but is estimated to be $22-$25 per hour. 
• This role includes 32 paid days of scheduled breaks, 3 paid days of personal time off, 9 paid days of sick (care) time, 10 paid holidays, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details. 

MINIMUM QUALIFICATIONS

• Meet one of the following criteria:
  • Four years of professional experience as an aide, assistant, or lead teacher of children from infancy through third grade
  • Two years of professional experience as an aide, assistant, or lead teacher of children from infancy through third grade AND an associate’s degree in a relevant field (i.e., child development, early childhood education etc.)
  • Bachelor’s degree
• Primary Montessori teaching credential from a MACTE-accredited institution or on track to obtain one within two years of hire
  • If you do not hold a Primary Montessori teaching credential from a MACTE-accredited institution, you will be eligible to complete the Bezos Academy Montessori Primary teacher coursework, provided at no cost
• Ability to pass background checks, tuberculosis screenings, and trainings required by the state of Hawaii required to supervise children independently
• Ability to independently supervise, communicate effectively with, and care for young children safely, including ability to lift a minimum of 40 lbs
• Access to reliable transportation to and from work and ability to consistently attend work as scheduled to ensure proper staff-to-child classroom ratios and support smooth school operations
• Familiarity with Hawaii and Hawaiian culture

This role requires a Primary Montessori teaching credential from a MACTE-accredited institution. If you do not currently have this credential, your employment in this role is provisional until you successfully obtain one. You must obtain this credential within two years of your start date to remain in this role. Upon hire, you may elect to obtain a credential through the Bezos Academy Montessori Credential Program (MCP), offered at no cost, or through any other MACTE-accredited program at your own expense. 

Participation in MCP is voluntary and unpaid. MCP activities may occur during periods that overlap with scheduled working hours or scheduled breaks, including summer break. To the extent that participation in MCP overlaps with your regular working hours, those working hours will be paid. To the extent participation overlaps with scheduled breaks for which you are eligible, those scheduled breaks will remain paid.

PREFERRED QUALIFICATIONS

• Associates degree or higher in education or related field
• Experience teaching in a Montessori preschool
• Professional experience working with young children with special needs
• Experience working with children and families in low-income areas
• Experience in culturally responsive & trauma-informed teaching practices
• Proficiency in Hawaiian language

RESPONSIBILITIES 

*NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Montessori Assistant Teacher. Some Montessori ATs will provide support across an entire school rather than be assigned to a single classroom.

Instructional 

• Support the lead teacher in preparing and delivering instructional activities that facilitate active Montessori learning experiences
• Assist in presenting individual and small-group Montessori lessons, adapting activities to meet each child’s developmental stage and interests
• Observe each child daily to assess skills, interests, and needs and use this information to facilitate learning and growth
• Encourage the development of early literacy, math, and problem-solving skills through hands-on, purposeful work that supports kindergarten readiness
• Prepare and maintain a well-organized, safe, and attractive classroom environment conducive to the optimal growth and development of children
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Assist teachers in maintaining records on each child’s progress and development

Student Support

• Develop a positive relationship with each child and promote the development of self-esteem and self-discipline
• Provide support for children with diverse learning needs, including occasional or short-term support in small group settings when helpful for classroom participation, emotional regulation, or routines
• Partner with lead teachers to implement student support and/or behavior plans as needed

Operational

• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Prepare and maintain a well-organized, safe, and attractive classroom environment conducive to the optimal growth and development of children
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Maintain eligibility and professional growth by obtaining a MACTE-accredited Primary Montessori teacher credential within two years (if not already credentialed)
• As needed, independently supervise children throughout the day in classrooms and a variety of other situations, including but not limited to arrival/departure, transitions, outside time, rest/nap time, and (if offered) extended hours    

Other

• Participate in team meetings, center activities, and staff development
• Assist lead teachers in conducting staff/family conferences
• Establish a positive relationship with each child’s family and share information about the child’s day at the preschool
• Assume postures at low levels (e.g. kneeling, stooping, bending, and sitting on the floor) as needed to communicate effectively with children

Bezos Academy is an Equal Opportunity Employer. All applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

As a Student Support Assistant, you will partner directly with the classroom teaching team to help support various children with diverse learning, behavioral, and developmental needs at a Bezos Academy school within our network of high quality, tuition-free, Montessori-inspired preschools in under-resourced communities. You will work collaboratively with other teachers to create a classroom environment where children can thrive and are on track to be ready for kindergarten. You will collaborate with families, teachers, and school leaders to help implement student support strategies based on individual child needs and formal support plans, grounded in the multi-tiered system of support (MTSS). While you will generally support children with additional needs, your support will flex across classrooms depending on need, and you may be deployed as a general assistant teacher in your building when appropriate. This role provides flexible, school‑wide support and is not assigned as dedicated one-on-one support for any individual student, nor does it provide specialized medical or personal care services, special education instruction, or therapeutic services.

You are deeply committed to diversity, equity, and inclusion and achieving equitable outcomes for students in under-resourced communities nationwide, across all lines of difference. You have prior experience working with young children who have or are at risk of developmental delays or exceptional abilities, ideally in a classroom setting.  Above all, you demonstrate passion for our mission to expand access to high quality preschools in under-resourced communities.

LOCATION, BENEFITS, AND COMPENSATION

• We are actively hiring Student Support Assistant for our new preschool in Maui – Lahaina (127 Kukuia St, Lahaina, HI 96761).
• School schedules vary depending on community needs but generally range from 7:30am-5:30pm. You will work a regular, 7-hour shift within this timeframe Monday through Friday. Your specific schedule will be determined with your school leader when considering all staff, student, and community needs.
• This is a full-time (35 hours per week), benefits-eligible, non-exempt (hourly) position. The full pay range for this position is $19 - $27 per hour. The upper third of the pay range is typically reserved for employees who have been in the role for multiple years and have demonstrated strong performance over time. Starting compensation will vary with prior experience and qualifications but is estimated at $22-$25 per hour.
• This role includes 32 paid days of scheduled breaks, 3 paid days of personal time off, 9 paid days of sick (care) time, 10 paid holidays, and additional time off if required by applicable law. Benefits for this role include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) plan with a 4% employer contribution match, paid parental leave, an employer-matched flexible spending account for dependent care, and more. Please see here for details.

MINIMUM QUALIFICATIONS

• Age 18 with high school diploma or GED
• Four or more years of professional experience as an aide, assistant, paraprofessional, or lead teacher of children ages 3-5
• Experience implementing strategies from student individualized education plans (IEPs) or other student support and behavior plans
• Ability to pass background checks, tuberculosis screenings, and trainings required by the state of Hawaii to supervise children independently
• Skill in collaborating with families, the community, school staff, school leadership, and others to build trusting relationships and partnerships
• Ability to independently supervise, communicate effectively with, and care for young children safely, including ability to lift a minimum of 40 lbs
• Ability to consistently attend work as scheduled to ensure proper staff-to-child classroom ratios
• Familiarity with Hawaii and Hawaiian culture

PREFERRED QUALIFICATIONS

• Two or more years of special education experience from infancy through third grade
• Associate’s degree in early childhood education or two years of post-secondary coursework in early childhood education
• Two or more years prior work experience with children and families in low-income communities in the US OR significant personal experience in low-income communities in the US (grew up and/or attended school in)
• Proficiency or fluency in Spanish
• Knowledge of Montessori pedagogy, principles and overall approach
• Knowledge of the local community
• Experience in culturally responsive & trauma-informed teaching practices
• Proficiency in Hawaiian language

RESPONSIBILITIES 

• Support classroom teachers with the individualized learning, behavioral, and developmental needs of various students at the school
• Help implement strategies in alignment with formal student support and/or behavior plans with Lead Teachers and Assistant Teachers maintaining primary implementation responsibilities
• Assist teachers in preparing instructional materials, maintaining an orderly classroom environment, and reinforcing consistent routines
• Provide support for children with diverse learning needs, including short-term or occasional support in small group settings when helpful for classroom participation, emotional regulation, or routines
• Actively supervise students in and out of the classroom and attend to students' academic and emotional needs consistent with Bezos Academy policies and licensing requirements
• Assist in supporting children’s toileting routines and in the transition of children from one area of the school to another in accordance with organizational policy and licensing standards
• Support positive social-emotional skill development by modeling and reinforcing communication, self-regulation, and problem-solving skills
• Monitor students' progress and collaborate with the teaching and student support teams to adjust classroom support strategies, as needed
• Support families to help them understand their child’s needs and equip them with the tools necessary to support their child’s progress with a strengths-based approach
• Maintain documentation and ensure compliance with local and federal legislation, regulations, and guidelines and with Bezos Academy policies within the scope of this role
• Support facilitation of child study and multi-tiered system of support (MTSS) meetings  
• Participate in team meetings, staff development, and other activities as directed by the Head of School
• As needed, independently supervise children throughout the day in classrooms and a variety of other situations, including but not limited to arrival/departure, transitions, outside time, rest/nap time, and (if offered) extended hours
• Assume postures at low levels (e.g., kneeling, stooping, bending, and sitting on the floor) as needed to communicate effectively with children

Bezos Academy is an Equal Opportunity Employer. All applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

Stratolaunch is seeking a Sr. Account Manager – INDOPACOM to serve as a front-end Business Development leader responsible for building relationships across the regional command and driving strategic award opportunities within Indo-Pacific programs. This individual will help shape and capture opportunities by translating customer needs into funded programs, with a particular focus on how Stratolaunch’s developing Targets portfolio can support military exercises across the INDOPACOM region. This is intended to be a hands-on role for someone who can lead capture strategy, develop win themes, build relationships, and contribute to proposal development in partnership with the broader BD team.

ESSENTIAL RESPONSIBILITIES

• Manage and execute the full business development lifecycle across INDOPACOM-related pursuits.
• Lead capture activities by developing win strategies, capture plans, and opportunity shaping plans that position Stratolaunch for award.
• Translate customer needs, operational gaps, and exercise requirements into program requirements and actionable win strategies.
• Develop and execute customer engagement plans to build understanding of customer priorities, mission challenges, and funding pathways.
• Identify where Stratolaunch capabilities, including the evolving Targets portfolio, align to Indo-Pacific military exercises and customer needs.
• Build and maintain relationships with key stakeholders across INDOPACOM and relevant service components, commands, and partners.
• Lead solution strategy in partnership with internal business development, solution architects, and technical teams to mature offerings and shape pursuits.
• Support proposal development by contributing to strategy, messaging, and written content as part of a larger BD/proposal team.
• Brief pipeline status, pursuit strategy, and closure plans to senior and executive leadership on a regular basis.
• Execute capture gate reviews and help drive disciplined pursuit management across assigned opportunities.
• Assess customer exercise needs and help define where tailored capability solutions may be required to support mission success.
• Represent Stratolaunch in the region as a trusted, credible, and proactive business development partner.

 QUALIFICATIONS

• Recent experience working with INDOPACOM J7 and/or J8.
• Deep familiarity with the INDOPACOM mission environment and the military exercise ecosystem across the region.
• Strong understanding of Joint Staff/COCOM technology and employment requirements spanning the U.S. Air Force, U.S. Space Force, U.S. Navy, U.S. Marine Corps, U.S. Army, and key allied/coalition partners.
• Demonstrated ability to connect customer need, operational demand, and funding strategy to help close opportunities.
• Experience with acquisition processes, strategic planning, and opportunity shaping.
• Ability to build relationships while also doing hands-on capture and proposal work without relying on a large support staff.
• Strong written and verbal communication skills, including the ability to help write proposal content and executive-level briefing material.
• Strong business development and/or capture management background preferred.
• Ability to understand warfighter needs, command priorities, exercise gaps, and where Stratolaunch solutions can provide value.
• Candidates should be able to understand mission need, capability fit, and solution tailoring at a level sufficient to shape opportunities effectively.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business, Engineering, National Security Studies, Public Policy, or a related field preferred; equivalent relevant experience may be considered.
• 15+ years of relevant experience supporting INDOPACOM, a combatant command environment, or closely related defense organizations.
• Prior experience in business development, capture, account management, strategic planning, military exercises, acquisition, or operational planning strongly preferred.
• Backgrounds may include senior civilian professionals supporting INDOPACOM, or military officers exiting service at approximately the O-6 level or comparable experience, particularly those who are comfortable working as individual contributors in a hands-on role.

Special remarks regarding work environment, if applicable

• This position is located in the Honolulu, Hawaii area.
• Frequent travel is required to Washington, D.C., Mojave Air & Spaceport, and other domestic locations.
• This role will serve as Stratolaunch’s on-location business development presence in Hawaii and may help support longer-term growth of company operations in the region.
• This position may involve the operation of company vehicles as part of assigned duties

About the role

Our Mission teams operate like small startups within the Vannevar Labs umbrella. As a Forward Deployed Engineer (FDE), you will serve as the technical owner for a mission and its associated customer engagements. You will work directly with operators, analysts, and technical stakeholders supporting national security missions, owning the architecture, development, deployment, and fielding of software solutions tailored to real-world operational needs.

In this role, you will act as a senior technical counterpart to customer stakeholders — translating mission requirements into scalable software, navigating government technical environments, and ensuring capabilities are delivered reliably into production. You will collaborate closely with product, design, platform engineering, and mission teammates to deliver high-impact outcomes, while remaining a hands-on individual contributor.

What you'll do

• Architect, build, and own software solutions deployed directly to customer environments in support of mission-critical use cases
• Serve as the primary technical point of contact for customer stakeholders, engaging with senior technical leaders to understand mission needs and represent Vannevar’s technical approach
• Own end-to-end technical delivery for your mission workstreams, from requirements gathering and system design through implementation, deployment, and sustainment
• Contribute hands-on code to improve product capabilities, performance, and scalability across customer use cases
• Build software that enables users to unlock value from large-scale data holdings, including text, multimedia, and geospatial datasets spanning over 46 languages
• Collaborate with cross-functional partners — including engineers, product designers, and mission domain experts — to plan and deliver complex software features
• Support government-facing technical artifacts as needed, including input to RFIs, RFPs, Statements of Work, and white papers
• Navigate and integrate with government IT ecosystems, ensuring solutions meet security, compliance, and operational constraints
• This is a fully remote role, but traveling is required - travel up to 20–30% to engage directly with mission owners and deliver capabilities in the field

What you should have

• 5+ years as a Full Stack Developer including familiarity with relational databases (like Postgres), caching technologies (like Redis), object storage systems (like S3), and modern front-end frameworks (like React)
• Experience developing and deploying software compliant with DoD Risk Management Framework (RMF)
• Experience interfacing with government owned IT systems (for example, data platforms, IdAM providers, SIEM, CDSs, etc)
• Experience working with government IT and program offices to scope technical requirements, architecture, and integrations
• Experience working with end users to scope mission requirements, conduct user testing, and gain product feedback
• Excellent communication and teamwork skills
• Must hold an active U.S. TS Security clearance with SCI Eligibility
• This role is hybrid in our Honolulu office

What we offer

Competitive Salary

The salary range for this position is $135,000-$205,000 + equity. Within the range, individual pay is determined by experience, relevant education, and/or training.

Comprehensive Benefits

• Health, dental, and vision insurance
• Remote friendly with WeWork access
• Unlimited PTO, shared downtime during the federal holiday calendar, and company-wide off time at the end of each year
• 401(k) match
• Lifestyle & wellbeing stipends
• Salary top-up during military reserve duty
• Fully paid parental leave
• Child and pet care reimbursement during travel

What Impact You’ll Have:

Tailored Access, a GRVTY Company is seeking Target Analyst Reporters (TAR) to support Department of Defense/IC missions at Wahiawa, HI. As a TAR, you will be responsible for SIGINT Analysis/Reporting while supporting IC missions that are vital to our national security.

What You’ll be Owning:

• Prepare synthesized products for customers by researching, analyzing, and reporting intelligence via appropriate reporting vehicles, in response to Intelligence Community (IC) requirements and in accordance with customer missions of Signals Intelligence, Information Assurance, and Computer Network Operations.
• Prioritize, assess, evaluate, and report information obtained from passive and active collection, network evaluation and analysis, and from related collateral sources (for example IMINT, MASINT, HUMINT, open source, and others as needed) for use or decision by Government personnel.
• Maintain awareness of internal and external customer needs. Collaborate with collectors and analysts to refine collection and reporting requirements.
• Share target-related information and provide feedback to customers as appropriate. Issue appropriate products, which relay developments, trends, indications, warnings, and/or situational awareness regarding specific targets, as well as countermeasures and courses of action, if applicable.
• Help develop databases or working aids on target activity to enhance and build target knowledge and improve collection to execute the customer and IC partners' mission.
• Perform pre-release quality control functions.

What You Must Have:

• Active TS/SCI with polygraph clearance
• Level 1: 6 years of experience or AA/AS + 4 years, BA/BS + 2 years
• Level 2: 9 years of experience or AA/AS + 7 years or BA/BS + 5 years or MA/MS + 3 years
• Level 3: 12 years of experience or AA/AS + 10 years or BA/BS + 8 years or MA/MS + 6 years
• Level 4: 15 years of experience or AA/AS + 13 years or BA/BS + 11 years or MA/MS + 7 years

What Would Be Nice to Have:

• Analytic editing experience
• Releaser experience
• Degree in English, Journalism, or Technical Writing is preferred, but a degree in any field is acceptable.

The Experience Specialist (Guest Services) On-Call is a key ambassador of the Sensei guest journey, responsible for delivering seamless, personalized service from pre-arrival through departure. This role manages daily guest flow, welcomes and checks in guests, supports itinerary building, and executes real-time changes with precision and care. Working cross-functionally with all departments, the Experience Specialist (Guest Services) On-Call ensures accurate scheduling, clear communication, and proactive problem-solving to create a smooth and elevated experience for every guest. By anticipating needs and supporting both guests and internal teams, this position plays a vital role in creating a smooth, thoughtful, and elevated wellness experience for every guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

On Property Guest Support 

• Primary On-Property Guest Contact – Serves as the dedicated point of contact for guests throughout their stay, delivering warm, personalized service from check-in to departure. Manages real-time itinerary adjustments, fulfills special requests, and provides thoughtful recommendations on dining, activities, and resort offerings. Receives guest handoff from the Pre-Arrival Team 72 hours prior to arrival to ensure a seamless experience and proactively resolves issues to uphold the highest standards of service.
• Guest Welcome & Check-In – Welcome guests with warmth and professionalism, executing seamless check-in and check-out of appointments in accordance with established protocols and standards.
• Itinerary Management – Build, update, and fine-tune guest itineraries throughout their stay, ensuring alignment with their state intentions, preferences, and adherence to established protocols and standards.

Room Only & External Wellness Requests

• Room Only Booking Requests (LEP) – Manage wellness service booking requests from Four Seasons Lāna’i Experiences Planners (LEP) for Sensei room-only guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Manele VIP Booking Requests – Manage wellness service booking requests from Four Seasons Executive Assistants for Four Seasons Manele Beach Resort VIP guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Island Club Booking Requests – Manage wellness service booking requests from Island Club Members. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Internal Space Reservation Requests – Manage internal wellness space reservation requests. Confirm bookings are handled promptly and in compliance with established scheduling protocols.

Guest Experience Support

• Sensei Knowledge Resource – Serve as a trusted source of information, confidently responding to guest questions and requests across a wide range of topics including, but not limited to: The Sensei Way, Sensei Wellness Packages, The Weekly Activity Calendar, Guide, Spa and Wellness Services and confidently speak to various Guide and Practitioner specialties and modalities, Sensei by Nobu menu and In Room Dining Menu, Four Seasons, Love Lāna’i and Island Activities, local directions, shopping, on and off property dining, local entertainment, hotel services, and safety.
• Service Recovery & Empowerment – Proactively resolve guest issues and empowered in turning around any guest opportunities that may arise; taking ownership to troubleshoot and resolve issues, while upholding the highest level of service.
• Billing & Reporting: Ensure accurate guest service charges, billing, and reporting, addressing transaction disputes as needed.
• Interdepartmental Collaboration: Manages interdepartmental communication between Sensei Pre-Arrival Specialists (PAS), the Sensei Property Pre-Arrival Experience Specialist, Sensei Leadership Team, Four Seasons Reservations, Four Seasons Retreat Hosts, Four Seasons Lāna’i Experience Planners (LEP) to inform, update and follow-up on guest needs.
• Brand Representation – Serve as a brand ambassador for Sensei’s philosophy and uphold Sensei values in daily practices.
• Professional & Welcoming Demeanor – Demonstrates warmth, sincerity, and professionalism in all verbal and nonverbal guest interactions.
• Professional Appearance – Maintain impeccable grooming, hygiene, and wear uniform and proper footwear as directed.
• Guest Privacy & Safety – Maintain confidentiality and security of all guest information and follow all safety procedures and policies.
• Workspace Organization – Maintain a clean, organized, and professional workspace at all times.
• Administrative Tasks – Complete clerical tasks such as filing, mailing, photocopying, and supply organization as needed.
• Facilities & Maintenance Reporting – Immediately report equipment malfunctions, safety hazards, supply needs, and injuries to a supervisor.
• Training & Compliance – Successfully complete all required training and certifications. Adhere to all company and departmental policies.
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers.
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
• Teamwork – Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Other Duties as Assigned – Support supervisors and operations as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience

• Bachelor’s Degree or higher in Hospitality, Event Planning, Operations with an interest in health and wellness or comparable experience preferred.
• Experience working in the medical and/or wellness industry at a front desk or control desk, reservations, call center or hotel concierge.

Required Technical / Other Skills and Abilities

• Experience in computer, reservations, and itinerary systems. Literate in software packages such as Microsoft Office, Book4Time or other spa booking systems, Opera or other PMS software, OASIS, dining reservations systems, Asana, and Outlook.
• Ability to effectively communicate verbally and in writing with guests and co-workers.
• Strong understanding of guest experience.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
• Ability to proactively sell products and services.
• Good organizational skills and the ability to pay close attention to detail with minimal supervision.
• Must be able to have flexible hours and work evenings, weekends and holidays.

Required Licenses/Certifications

• None

PHYSICAL REQUIREMENTS

The physical requirements described on the attached “Physical Requirements of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See attached “Physical Requirements of the Position.”

CONFIDENTIAL INFORMATION

This position has access to confidential information – (customer personal data, credit cards, medical records).

COMPANY FUNDS

This position has no access to company funds

Traits We Value 

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere 
• Open to learning, developing new skills and professional experiences 
• Loves a good challenge  
• Resourceful and adaptable  
• A strong sense of curiosity  
• Embraces feedback and constantly seeks to improve  
• Collaborative and knows how to get things done as part of a team 

Compensation & Benefits  

• Competitive Salary 
• Robust and comprehensive Health Insurance 
  • Medical (100% paid HMO), Dental, Vision, Life, Disablity insurance and Voluntary Insurance Plans 
• Employee Assistance Program
• 401k Plan Matching 
• Tax Savings Benefits Plans 
  • Pre-tax 401l Matching Plan 
  • Healthcare Flexible Spending Account (FSA) Saving Plan
• Wellbeing Benefit - Monthly allowance for wellness/wellbeing related expenses 
• Employee Discount Program

Living and Working on the Island of Lānaʻi

Lānaʻi is the third-smallest island in the Hawaiian Islands and home to a close-knit family-orientated community of approximately 3,300 residents contributing to its strong sense of community and local pride.  98% of the island is owned by Oracle founder and Sensei Wellness co-founder Larry Ellison, who also owns both on-island Four Seasons resorts located just under 9 miles from each other and the average speed limit in the city is 20 mph.   

Lanai is home to one K-12 school, a gas station, a few owner-operated eateries and sundries stores, a two-screen movie theatre, and the newly renovated Lāna’i City Bowling Alley.

Working on Lānaʻi offers a unique opportunity to be part of a small, collaborative team in a setting where community and connection matter. This lifestyle is best suited for individuals who are excited by serene island living, no stoplights, and are intentionally seeking a slower paced lifestyle.  For those who choose it with intention, living and working on Lānaʻi can be deeply rewarding, offering meaningful work, strong relationships, and a rare sense of place.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.