KA-Senior  Customer Success Manager

Role summary –As a Senior Customer Success Manager, you will be responsible for driving the adoption and growth of Payoneer’s solutions among SMEs and professional businesses in China. You will partner closely with key customers to understand their needs, strengthen engagement, and unlock growth opportunities through Payoneer’s products. By building strong relationships and executing scalable customer development strategies, you will play a critical role in increasing customer retention, expanding business impact, and supporting Payoneer’s market growth in China.

Location: Yiwu; Hangzhou; Ningbo; Zhengzhou; Suzhou; Nanjing; Hefei

On-site
Full time

What you’ll do

Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.

• Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
• Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
• Review and propose process improvement that drive client and market penetration.
• Build business success stories and case studies.
• Maintaining all information of customer activity within CRM platform.
• Maintain and exceed country targets in areas of # of clients from our direct business.

Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.

• Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
• Develop long-term strategic relationships with key stakeholders.
• Draft various business reports.
• strong business growth and sales capabilities.
• Independently own large, impactful customer strategy work end-to-end ；And can obtain growth opportunities for customers
• Work with internal teams, customers, and partners across the globe.
• Develop insights required to drive breakthrough success ；Can clearly develop regional customer strategy plans.
• High capability to solve issue that require cross functional collaboration.
• Work with clients to prove the underlying thesis of your strategy work ，Always maintain good communication and cooperative relationships with your clients
• Capable of project management ；Collaborate with internal teams to drive cross-company execution
• Strong structured reporting ability ；Clearly articulate the opportunities and directions you see to your leader

Who you are

• A Bachelor's degree, preferably in business or communications
• Native Mandarin with high level of English communications
• 5+ years of account management, business development or other relevant experience
• 8+ years of experience in selling complex solutions to corporate level clients – SME in Greater China
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
• Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
• Strong written and verbal communication skills
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Track record of meeting and exceeding business established goals
• Ability to make decisions in a changing environment, anticipate future needs and drive results.
• High level of organization and focus and ability to work under pressure
• Excellent analysis and problem-solving skills, with creativity to look at problems from new angles
• Project management experience– Batch resolution of customer issues ，Manage most of your clients in bulk using project management methods, with strategic approaches and experience in winning market share for potential large clients
• Experience using salesforce.com or a similar CRM system
• Experience in the Payments or Banking industry or finance and tax
• Experience with direct sales for small businesses engaged in cross border trade
• Experience with digital marketing, affiliate marketing, social media
• Experience with data analytics & BI tools

We are supporting a well-funded, next-generation Layer 1 blockchain project. The platform is purpose-built for the tokenization and on-chain circulation of real-world assets (RWA) and stablecoins, with a strong focus on institutional adoption.

The team is building infrastructure that bridges traditional Web2 institutions into Web3, expanding on-chain asset diversity, unlocking new yield opportunities, and enabling broader investor participation. Their mission is to help enterprises overcome operational, regulatory, and knowledge barriers, allowing them to deploy assets on-chain in a secure, compliant, and scalable manner. With deep RWA domain expertise and strong technical execution, the team is developing institutional-grade blockchain infrastructure and a comprehensive decentralized ecosystem designed to support large-scale, real-world asset adoption.

We are seeking a KOL Growth Marketing Manager to lead creator and influencer engagement, drive brand awareness, and scale user acquisition through strategic partnership and campaign execution. This role is crafted for a growth-oriented marketer who knows how to leverage Key Opinion Leaders (KOLs), influencers, and content partners to amplify the network’s visibility and community reach. 

Responsibilities

• Lead the strategy and execution of KOL/influencer marketing initiatives that align with broader ecosystem growth and brand positioning goals. 
• Source, vet, negotiate, and manage relationships with top-tier KOLs, content creators, and industry thought leaders in the blockchain/Web3 space to drive measurable campaign outcomes. 
• Build and own creator partnership frameworks, including content calendars, engagement briefs, deliverables, budgets, and performance tracking. 
• Collaborate with cross-functional teams (Brand, Social, Product, BD, and Events) to integrate KOL efforts with key product launches, ecosystem milestones, and marketing campaigns. 
• Define and report on key performance indicators for KOL programs — including reach, engagement, conversions, and ROI — and use data to optimize strategies and tactics. 
• Support community engagement through co-created content, AMAs, livestreams, and events that strengthen trust and advocacy among target audiences. 
• Maintain a dynamic and forward-looking radar on industry trends, platform dynamics (Telegram, X, YouTube, Discord, TikTok), and emerging creator ecosystems relevant to Web3 audiences. 

Professional Profile

• 3–6 years of experience in KOL/influencer marketing, growth marketing, or ecosystem engagement — ideally within Web3, blockchain, or high-growth technology environments. 
• Demonstrated success running and scaling KOL campaigns with measurable impact on brand awareness and user adoption. 
• Deep understanding of social platforms, digital content formats, and creator ecosystems, especially in Web3 audiences. 
• Excellent negotiation, communication, and relationship management skills. 
• Data-driven mindset with competency in performance analytics, campaign measurement, and optimization. 
• Ability to work collaboratively across product, marketing, and business functions to align campaigns with strategic milestones.

Highly Valued Skills

• Existing network of top Web3 KOLs, creators, or influencers. 
• Experience tailoring influencer and community programs for multiple global markets or regions. 
• Proficiency with analytics, tracking, and creator management tools (UTMs, engagement platforms, social analytics). 
• Fluency in English and Mandarin or additional regional languages.

KOL 增长营销经理

我们正在支持一个资金充足的下一代 Layer 1 区块链项目。该平台专门用于现实世界资产（RWA）和稳定币的代币化及链上流通，重点关注机构的采用。

团队正在构建基础设施，将传统的 Web2 机构连接到 Web3，拓展链上资产的多样性，解锁新的收益机会，并促进更广泛的投资者参与。他们的使命是帮助企业克服操作、监管和知识障碍，使其能够以安全、合规和可扩展的方式在链上部署资产。凭借深厚的现实世界资产领域专业知识和强大的技术执行能力，团队正在开发面向机构的区块链基础设施和综合去中心化生态系统，旨在支持大规模的现实世界资产采纳。

我们正在寻找一位 KOL 增长营销经理，负责创作者和影响者的参与，推动品牌意识，并通过战略合作和活动执行来扩大用户获取。这一角色专为面向增长的市场营销人员而设计，他们知道如何利用关键意见领袖（KOL）、影响者和内容合作伙伴来增强网络的可见性和社区影响力。

职责

• 领导 KOL/影响者营销倡议的战略和执行，以与更广泛的生态系统增长和品牌定位目标对齐。
• 寻找、审核、谈判并管理与区块链/Web3 领域顶级 KOL、内容创作者和行业思想领袖的关系，以推动可衡量的活动成果。
• 建立和拥有创作者合作伙伴框架，包括内容日历、参与简报、交付物、预算和性能跟踪。
• 与跨职能团队（品牌、社交、产品、业务发展和活动）紧密合作，将 KOL 的努力与关键产品发布、生态系统里程碑和营销活动整合。
• 定义和报告 KOL 项目的关键绩效指标，包括覆盖率、参与度、转化率和投资回报率，并利用数据来优化策略和战术。
• 通过共同创作的内容、问答活动（AMA）、直播和活动支持社区参与，增强目标受众的信任和倡导。
• 及时关注行业趋势、平台动态（Telegram、X、YouTube、Discord、TikTok）以及与 Web3 受众相关的创作者生态系统。

专业背景

• 在 KOL/影响者营销、增长营销或生态系统参与方面拥有 3-6 年的经验，理想情况下是在 Web3、区块链或高增长技术环境中。
• 在运行和扩展 KOL 活动方面取得过可衡量的品牌意识和用户采纳影响的成功经历。
• 深刻理解社交平台、数字内容格式和创作者生态系统，尤其是在 Web3 受众中。
• 出色的谈判、沟通和关系管理技能。
• 数据驱动的思维模式，具备绩效分析、活动衡量和优化能力。
• 能够与产品、市场营销和业务职能团队协作，以将活动与战略里程碑对齐。

高度重视的技能

• 在顶级 Web3 KOL、创作者或影响者中已有的网络。
• 针对多个全球市场或地区量身定制影响者和社区项目的经验。
• 精通分析、跟踪和创作者管理工具（UTM、参与平台、社交分析）。
• 精通英语和普通话或其他区域语言。

About Us:

We’re a fast-moving, AI-leveraged rapid prototyping lab creating innovative products in martech, fintech, web apps, websites, crypto, and more. Our team thrives on versatility, speed, and creativity, delivering solutions that blend cutting-edge tech with real-world impact.

Job Summary:

As an AI Leveraged Product Generalist, you’ll contribute across multiple areas—such as coding, design, multimedia, marketing, or project management—to build and launch prototypes and MVPs. You’ll collaborate with specialists and leverage AI tools to deliver solutions in a rapid development environment, ideally spanning several of our domains (martech, fintech, web, crypto), with the ability to cover all being a bonus but not Required.

Key Responsibilities:

• Leverage AI-driven tools (e.g., Cursor for coding, Figma AI for single domain design, Jasper for marketing and etc.) to accelerate product development across multiple domains where applicable.
• Contribute to web apps, websites, multimedia or backend systems using modern frameworks as needed.
• Design user interfaces, wireframes, or prototypes for intuitive products when required.
• Create multimedia assets (e.g., videos, graphics) or marketing content to support launches as part of your skill set.
• Manage project timelines, coordinate tasks, or define requirements in areas where you excel.
• Deliver functional prototypes or MVPs in at least two or more domains (e.g., martech, fintech, web, crypto), with the potential to expand across all.

Qualifications:

• 2+ years of experience in at least two of: software development, UX/UI design, multimedia production, marketing, or project management. Fresh Graduates with relevant experience leveraging AI tooling will be considered.
• Proficiency in relevant tools for your strongest areas (e.g., React, Figma, Adobe Suite, Hootsuite, Jira).
• Familiarity with AI-driven tools (e.g., code generation, design automation, content creation) is a plus.
• Strong problem-solving skills and a willingness to adapt across multiple domains.
• Ability to thrive in a fast-paced, prototype-driven setting with shifting priorities. 
• Bonus: Experience or interest in martech (e.g., adtech), fintech (e.g., payments), or crypto (e.g., blockchain).

#LI-REMOTE

About Us:

We’re a fast-moving, AI-leveraged rapid prototyping lab creating innovative products in martech, fintech, web apps, websites, crypto, and more. Our multimedia specialists are the backbone of our mission to bring our vision to life through compelling visuals and creative assets that captivate audiences.

Job Summary:

As a Multimedia Specialist, you’ll produce high-quality visual and audio content to support product launches and campaigns. Working closely with product managers and marketing professionals, you’ll leverage AI-enhanced tools to deliver impactful multimedia assets in a rapid development environment.

Key Responsibilities:

• Employ AI-enhanced creative tools (e.g., Runway, Canva AI, Midjourney, Descript) to produce and edit multimedia assets efficiently.
• Create videos, animations, graphics, and illustrations for websites, apps, and marketing campaigns.
• Edit and optimize content for various channels (e.g., YouTube, Instagram, product landing pages).
• Collaborate with UX/UI designers to align visuals with prototype designs.
• Ensure brand consistency across all multimedia outputs for diverse audiences.
• Manage multimedia project timelines and deliver assets under tight deadlines.

Qualifications:

• Familiarity with AI-driven creative tools (e.g., generative art, video editing software) is a must.
• 2+ years of multimedia production experience, with a portfolio showcasing diverse content (video, graphics, animations). Fresh Graduates with relevant experience leveraging AI tooling will be considered.
• Proficiency in tools like Adobe Creative Suite (Premiere, After Effects, Photoshop, Illustrator).
• Strong creative and problem-solving skills, with adaptability to a fast-paced setting.
• Bonus: Experience in martech (e.g., ad creatives), fintech (e.g., explainer videos),or crypto (e.g., NFT visuals).

#LI-REMOTE

About Us:

We’re a fast-moving, AI-leveraged rapid prototyping lab creating innovative products in martech, fintech, web apps, websites, crypto, and more. Our marketing specialists are the backbone of our mission to drive awareness and adoption, connecting our innovations to the right audiences.

Job Summary:

As a Social Media/Marketing Specialist, you’ll craft and execute campaigns to promote our prototypes and products. Working closely with product managers and multimedia teams, you’ll leverage AI-powered marketing tools to build buzz and engage users in a rapid development environment.

Key Responsibilities:

• Harness AI-powered marketing tools (e.g., Jasper, Hootsuite Insights, Copy.ai Lately) to craft campaigns and analyze audience engagement.
• Develop and manage social media strategies across platforms (e.g., Twitter/X, LinkedIn, TikTok, Discord).
• Create engaging content (posts, blogs, newsletters) to showcase products and build brand awareness.
• Analyze campaign performance using AI-driven insights to optimize reach and impact.
• Engage with online communities, especially in tech and crypto spaces, to foster excitement.
• Collaborate with multimedia teams to align content with visual assets.

Qualifications:

• Familiarity with AI-driven marketing tools (e.g., content generation, audience analysis) is a must.
• 2+ years of social media or digital marketing experience, with a track record of successful campaigns. Fresh Graduates with relevant experience leveraging AI tooling will be considered.
• Proficiency in social media platforms, analytics tools (e.g., Google Analytics), and content management systems.
• Strong communication and problem-solving skills, with adaptability to a fast-paced setting.
• Bonus: Experience in martech (e.g., ad targeting), fintech (e.g., trust-building), or crypto (e.g., Web3 marketing).

#LI-REMOTE