The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

• Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.
• Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.
• Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
• Enterprise – Works with global merchant partners to grow our joint business.
• B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

• Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
• Identify and scale best practices from different markets across the company.
• Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
• Use data insights to make informed business decisions, enhance reporting, and address data gaps.
• Train and support local account management teams by developing a centralized resource hub.
• This role will report to the Head of Global Account Management, Merchant S&O.

Our humble expectations

• 3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
• 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
• Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
• Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
• Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
• Strong ownership mindset, able to work independently while managing multiple projects.

Next steps

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

📣 Ein wenig über die Rolle 

Butternut Box wächst rasant und wir suchen eine unternehmerische Persönlichkeit, die unsere Leidenschaft für Hunde teilt. 🐾 Seit unserem erfolgreichen Start in Berlin bauen wir unsere Präsenz in Deutschland kontinuierlich aus – und der Norden ist dabei eine unserer Schlüsselregionen.

In dieser Rolle gestaltest du den Aufbau und die Skalierung unseres Direktvertriebs in Hamburg aktiv mit. Du bist verantwortlich für die regionalen Aktivitäten und arbeitest eng mit unserem Event-Team zusammen, um die besten Plattformen für unsere Marke zu finden. Du baust ein Team aus Brand Ambassadors auf und begleitest sie als Coach dabei, ihr volles Potenzial zu entfalten. Wenn du Lust auf Gestaltungsspielraum und eine dynamische Umgebung hast, bist du bei uns genau richtig.

🔧 Deine Aufgaben

• Team-Building: Du rekrutierst, führst und förderst ein vielfältiges Team von Brand Ambassadors (oder sogenannte “Sales Promoter”).
• Expertise: In der Anfangsphase begleitest du dein Team im Außendienst, um ein tiefes Verständnis für unsere Kund:innen und unser Produkt zu entwickeln.
• Verantwortung: Du steuerst die regionalen Kennzahlen (KPIs) sowie die strategische Weiterentwicklung deines Gebiets.
• Event-Management: Gemeinsam mit dem Event-Team planst und koordinierst du Promotion-Aktionen und Messen.
• Vernetzung: Du arbeitest eng mit dem Country Manager und internationalen Teams zusammen, um Best Practices auszutauschen.
• Botschafter:in: Du stellst sicher, dass jede Interaktion mit Butternut Box positiv und wertschätzend verläuft – ganz im Sinne unserer Werte.

👋 Ein wenig über dich

• Erfahrung: Du bringst Erfahrung im Vertrieb, Außendienst oder Verkaufstraining mit (idealerweise im D2C-Umfeld).
• Leadership: Du hast bereits kleine Teams geführt und hast Freude daran, Menschen in ihrer Entwicklung zu unterstützen.
• Kommunikation: Du kommunizierst sicher auf Deutsch (C2) und Englisch und schätzt den Austausch mit unterschiedlichen Charakteren.
• Analytik: Du nutzt Daten (Excel/Google Sheets/Looker), um Erfolge sichtbar zu machen und fundierte Entscheidungen zu treffen.
• Mindset: Du bleibst auch in intensiven Phasen besonnen und lösungsorientiert.
• Voraussetzungen: Du besitzt einen Führerschein und teilst unsere Liebe zu Hunden. 🐶

Hinweis: Du erfüllst nicht jedes einzelne Kriterium? Bewirb dich trotzdem! Wir suchen Menschen mit Potenzial und Leidenschaft, nicht nur perfekte Lebensläufe.

🐶 Ein wenig über uns

Wir glauben, dass Hunde das beste und natürlichste Futter verdienen. Als B-Corp-zertifiziertes Unternehmen übernehmen wir Verantwortung für unsere Mitarbeiter:innen, unsere Produkte und die Umwelt. Unser Ziel ist es, Hunden ein gesünderes Leben zu ermöglichen und Menschen zum Lächeln zu bringen.

🙌 Was wir bieten

• Ownership: Attraktives Gehalt und Anteile (ESOP) als Teil unserer Unternehmenskultur.
• Erholung: 25 Tage Urlaub, plus ein zusätzlicher Tag pro Jahr Betriebszugehörigkeit (bis zu 29 Tage).
• Wellbeing: 5 extra bezahlte „Paws Days“ pro Jahr für deine persönliche Weiterentwicklung oder Gesundheit.
• Lernen: Ein jährliches Budget von 500 € für deine berufliche und persönliche Fortbildung.
• Mobilität & Fitness: Urban Sports Club Mitgliedschaft und monatliche Gutschein-Optionen.
• Flexibilität: Ein hybrides Arbeitsmodell und ein regionales Office in Hamburg.
• Community: Regelmäßige Team-Events und ein Mitarbeiterrabatt auf Butternut Box

Your Responsibilities

Vendor Lifecycle & Operational Relationship Management

• Own the end-to-end third-party operational lifecycle, from initial onboarding and technical integration to continuous monitoring and eventual offboarding.
• Build and maintain strong, strategic relationships with key external partners, acting as the primary point of escalation for operational bottlenecks and service disruptions.
• Collaborate closely with Compliance, Procurement and Legal teams to ensure operational readiness and compliance requirements are met during the vendor selection and renewal phases.

Digital Operational Resilience & DORA Compliance

• Lead the implementation and ongoing management of ICT third-party risk management controls in strict alignment with DORA requirements.
• Maintain an accurate and up-to-date Register of Information detailing all ICT third-party service dependencies.
• Partner with InfoSec, Compliance, and Risk teams to conduct regular vendor risk assessments, evaluate concentration risks, and ensure third parties participate in required operational resilience testing (e.g., TLPT).
• Develop and maintain joint business continuity plans, robust vendor escalation matrices, and incident management protocols, ensuring alignment with DORA’s incident reporting mandates.

Performance & SLA Monitoring

• Define, implement, and track rigorous KPIs and SLAs for all third-party providers.
• Conduct regular Quarterly Business Reviews (QBRs) and performance audits with key vendors to ensure continuous improvement and strict adherence to service availability targets.
• Design and maintain operational dashboards (e.g., via Looker, Tableau) to monitor vendor performance, dependency health, and risk metrics in real-time.

Process Optimization & Integration

• Design seamless operational workflows that integrate third-party services into our internal value chain without friction.
• Transition reactive, detective vendor controls into automated, preventive systems to build stronger system-based safeguarding mechanisms.
• Map and document product setups and process dependencies, ensuring the exact impact of third-party outages on customer orders is clearly understood and mitigated.

Your Profile

• Experience: 5+ years of experience in Operations, Vendor Management, or Third-Party Risk Management (TPRM), specifically within a regulated financial, FinTech, or SaaS environment.
• Regulatory knowledge (DORA): particularly its pillars relating to ICT third-party risk management, incident reporting, and resilience testing.
• Risk & Controls: Deep understanding of vendor due diligence, SLA formulation, and transitioning operational controls from detective to preventive models.
• Analytical Skills: Highly data-driven with the ability to build performance metrics and utilize data visualization tools [e.g., Looker, Snowflake, Excel/Google Sheets] to monitor vendor health.
• Stakeholder Management: Exceptional communication skills with the ability to collaborate effectively with technical teams, compliance officers, C-level executives, and external partners.
• AI: Early adopter of AI productivity tools with a keen interest in how emerging AI governance impacts third-party risk and ICT resilience.
• Language: Fluent in English and a good command of German (B2).

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.