Technical Support Jobs in Guatemala.
All active Technical Support roles based in Guatemala.
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Technical Support Engineer
This role focuses on helping customers succeed with Smartly’s platform by resolving complex technical issues and improving overall product experience. You will work closely with Product and Engineering to investigate problems, support new feature rollouts, and ensure customers can rely on Smartly in their day-to-day operations. Your work directly impacts customer satisfaction and product quality.
What You Will Do
- Provide timely, high-quality technical support to customers using the Smartly platform
- Troubleshoot and resolve complex technical issues, including bugs and performance concerns
- Act as a liaison between customers, Product, and Engineering to ensure clear communication and effective resolution
- Reproduce, analyze, and document bugs, ensuring accurate prioritization and escalation
- Manage critical customer escalations with urgency and clear communication
- Develop expertise in marketing APIs (Meta, Google, TikTok, Snapchat, Pinterest) and Smartly’s platform
- Contribute to product improvements by sharing customer feedback and recurring issues
- Support product launches (Alpha/Beta) and help validate new features
- Mentor team members and contribute to internal documentation and knowledge sharing
What We Are Looking For
- Strong experience in technical support within a customer-facing environment, ideally in SaaS
- Proven troubleshooting and problem-solving skills, including root cause analysis
- Hands-on experience with SQL and JSON
- Familiarity with REST APIs, HTTP fundamentals, and web application architecture
- Ability to replicate, document, and escalate technical issues clearly and effectively
- Strong written and spoken communication skills in English
- Comfortable working independently and navigating ambiguous situations
- Availability to work Americas hours
What We Offer You
At Smartly, we offer a place where you can advance your career. Here, you'll find:
An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!
Apply Now and Build Your Future with Smartly!
Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to Smartly
Senior Data Engineer
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WHO ARE WE?
Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState.
As The Discovery and Conversion Company, our mission is to connect consumers with the world’s leading brands through data-driven content and technology.
Headquartered in South Florida with a remote-first team spanning over 15 countries, we’ve built a high-growth, high-performance culture where speed, ownership, and measurable impact drive success.
WHY JOIN US?
At Launch Potato, you’ll accelerate your career by owning outcomes, moving fast, and driving impact with a global team of high-performers.
MUST HAVE:
- 5+ years of experience in data engineering within fast-paced, cloud-native environments
- Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
- Experience building and managing scalable ETL pipelines and data lake infrastructure
- Familiarity with distributed systems, Spark, and data quality best practices
- Strong cross-functional collaboration skills to support BI, analytics, and engineering teams
EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.
YOUR ROLE
Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.
OUTCOMES
- Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
- Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
- Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
- Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
- Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
- Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
- Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture
COMPETENCIES
- Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
- Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
- Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
- Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
- Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
- Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering
Want to accelerate your career? Apply now!
Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.
We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Ready to apply?
Apply to Launch Potato
Lead Data Engineer
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WHO ARE WE?
Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState.
As The Discovery and Conversion Company, our mission is to connect consumers with the world’s leading brands through data-driven content and technology.
Headquartered in South Florida with a remote-first team spanning over 15 countries, we’ve built a high-growth, high-performance culture where speed, ownership, and measurable impact drive success.
WHY JOIN US?
At Launch Potato, you’ll accelerate your career by owning outcomes, moving fast, and driving impact with a global team of high-performers.
MUST HAVE:
- 5+ years of experience in data engineering within fast-paced, cloud-native environments
- Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
- Experience building and managing scalable ETL pipelines and data lake infrastructure
- Familiarity with distributed systems, Spark, and data quality best practices
- Strong cross-functional collaboration skills to support BI, analytics, and engineering teams
EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.
YOUR ROLE
Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.
OUTCOMES
- Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
- Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
- Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
- Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
- Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
- Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
- Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture
COMPETENCIES
- Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
- Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
- Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
- Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
- Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
- Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering
Want to accelerate your career? Apply now!
Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.
We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Ready to apply?
Apply to Launch Potato
Sales Manager
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What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
Location: Remote - (Mexico)
How You'll Make an Impact:
As a Sales Manager (Account Executive), you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.
Our Sales Team:
The Sales team is driven by the opportunity to build strong relationships, solve customer challenges, and drive business growth.
People who excel on our team are goal-oriented, adaptable, and effective delivering results and passionate to spread all the innovation behind our product to different types of customers.
What makes us special is our ability to stay connected and motivated, no matter where we are. Through open communication, teamwork, and a shared commitment to success, we support each other and celebrate wins together—because when one of us succeeds, we all do.
What You Bring to the Team:
- Ability to meet and exceed aggressive sales goals.
- Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
- Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
- Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position.
- Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
- Attend local events and visit properties to connect with potential customers (less than 10% travel required).
- Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise
What Sets You Up for Success:
- Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST-HAVE.
- A self-motivated, results-oriented mindset with a passion for business development.
- Excitement for new technology with a strong technical aptitude.
- Proven expertise in outbound sales strategies, especially cold-calling and network building.
- Excellent communication skills, with the ability to inspire and persuade potential clients.
- Demonstrated sales and negotiation skills, with a history of exceeding targets.
- Strong organizational and time-management abilities.
- A willingness to challenge the status quo and think outside the box to drive success.
- Fluent English is a MUST HAVE.
Bonus Skills to Stand Out (Optional):
- Good knowledge of PMS technology
- Multilingual capabilities.
- Experience in the hospitality or lodging operations
#LI-LP1
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
Ready to apply?
Apply to Third-Party Job PostsAt Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
Our Customer Support efforts are essential to our customers' experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business!
People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.
What you will be doing:
- You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
- You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
- You will become an expert in Podium products, both at a technical and customer use-case level.
- You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
- You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.
- You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term!
General terms of contract fulfillment:
- Ticket Resolution + Case Volume
- Customer Satisfaction + Quality of Customer Interactions
What experience you should have:
- MUST SPEAK ENGLISH FLUENTLY
- Must be geographically based in Guatemala City, Guatemala
- 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
- Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
- Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
- The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
- Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
- You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
- You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)
What you should know:
- Compensation: Q10,625 monthly (Please note that this compensation package is fixed and not subject to negotiation)
- Must be available to work onsite at our Guatemala City office in Zone 10, Monday - Friday within U.S. business hours
Benefits
- Bono 14 and Christmas bonus
- 13 paid holidays throughout the year
- Office is located in Zone 10, Edificio Interamericas
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Ready to apply?
Apply to Podium