Product Marketing Jobs in Guatemala.
All active Product Marketing roles based in Guatemala.
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Technical Support Engineer
This role focuses on helping customers succeed with Smartly’s platform by resolving complex technical issues and improving overall product experience. You will work closely with Product and Engineering to investigate problems, support new feature rollouts, and ensure customers can rely on Smartly in their day-to-day operations. Your work directly impacts customer satisfaction and product quality.
What You Will Do
- Provide timely, high-quality technical support to customers using the Smartly platform
- Troubleshoot and resolve complex technical issues, including bugs and performance concerns
- Act as a liaison between customers, Product, and Engineering to ensure clear communication and effective resolution
- Reproduce, analyze, and document bugs, ensuring accurate prioritization and escalation
- Manage critical customer escalations with urgency and clear communication
- Develop expertise in marketing APIs (Meta, Google, TikTok, Snapchat, Pinterest) and Smartly’s platform
- Contribute to product improvements by sharing customer feedback and recurring issues
- Support product launches (Alpha/Beta) and help validate new features
- Mentor team members and contribute to internal documentation and knowledge sharing
What We Are Looking For
- Strong experience in technical support within a customer-facing environment, ideally in SaaS
- Proven troubleshooting and problem-solving skills, including root cause analysis
- Hands-on experience with SQL and JSON
- Familiarity with REST APIs, HTTP fundamentals, and web application architecture
- Ability to replicate, document, and escalate technical issues clearly and effectively
- Strong written and spoken communication skills in English
- Comfortable working independently and navigating ambiguous situations
- Availability to work Americas hours
What We Offer You
At Smartly, we offer a place where you can advance your career. Here, you'll find:
An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!
Apply Now and Build Your Future with Smartly!
Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together
#LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Ready to apply?
Apply to Smartly
Senior Data Engineer
WHO ARE WE?
Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState.
As The Discovery and Conversion Company, our mission is to connect consumers with the world’s leading brands through data-driven content and technology.
Headquartered in South Florida with a remote-first team spanning over 15 countries, we’ve built a high-growth, high-performance culture where speed, ownership, and measurable impact drive success.
WHY JOIN US?
At Launch Potato, you’ll accelerate your career by owning outcomes, moving fast, and driving impact with a global team of high-performers.
MUST HAVE:
- 5+ years of experience in data engineering within fast-paced, cloud-native environments
- Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
- Experience building and managing scalable ETL pipelines and data lake infrastructure
- Familiarity with distributed systems, Spark, and data quality best practices
- Strong cross-functional collaboration skills to support BI, analytics, and engineering teams
EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.
YOUR ROLE
Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.
OUTCOMES
- Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
- Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
- Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
- Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
- Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
- Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
- Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture
COMPETENCIES
- Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
- Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
- Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
- Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
- Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
- Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering
Want to accelerate your career? Apply now!
Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.
We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Ready to apply?
Apply to Launch Potato
Lead Data Engineer
WHO ARE WE?
Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState.
As The Discovery and Conversion Company, our mission is to connect consumers with the world’s leading brands through data-driven content and technology.
Headquartered in South Florida with a remote-first team spanning over 15 countries, we’ve built a high-growth, high-performance culture where speed, ownership, and measurable impact drive success.
WHY JOIN US?
At Launch Potato, you’ll accelerate your career by owning outcomes, moving fast, and driving impact with a global team of high-performers.
MUST HAVE:
- 5+ years of experience in data engineering within fast-paced, cloud-native environments
- Deep expertise in Python, SQL, Docker, and AWS (S3, Glue, Kinesis, Athena/Presto)
- Experience building and managing scalable ETL pipelines and data lake infrastructure
- Familiarity with distributed systems, Spark, and data quality best practices
- Strong cross-functional collaboration skills to support BI, analytics, and engineering teams
EXPERIENCE: 5+ years of data engineering experience in an AWS-based environment where data powers decision-making across product, marketing, and operations.
YOUR ROLE
Lead scalable data engineering efforts that empower cross-functional teams with reliable, timely, and actionable data, ensuring Launch Potato’s analytics and business intelligence infrastructure fuels strategic growth.
OUTCOMES
- Build and optimize scalable, efficient ETL and data lake processes that proactively catch issues before they impact the business
- Own the ingestion, modeling, and transformation of structured and unstructured data to support reporting and analysis across all business units
- Partner closely with BI and Analytics to deliver clean, query-ready datasets that improve user acquisition, engagement, and revenue growth
- Maintain and enhance database monitoring, anomaly detection, and quality assurance workflows
- Serve as the internal point of contact for reporting infrastructure—delivering ad hoc data analyses and driving consistent data integrity
- Drive adoption and advancement of Looker dashboards by ensuring robust and scalable backend data support
- Contribute to the future of Launch Potato’s data team by mentoring peers and shaping a high-performance, quality-first engineering culture
COMPETENCIES
- Data Engineering Mastery: Demonstrates technical excellence in building data pipelines, troubleshooting distributed systems, and scaling infrastructure using AWS and open-source tools
- Cross-Functional Collaboration: Communicates clearly across technical and non-technical teams, translating business needs into robust data solutions
- Proactive Ownership: Operates with a strong sense of accountability; identifies and solves data issues independently and efficiently
- Quality-Driven Execution: Holds a high bar for data accuracy, auditability, and documentation throughout all systems and workflows
- Strategic Thinking: Anticipates how data infrastructure impacts wider company OKRs and proactively suggests improvements and innovations
- Growth Mindset: Seeks out opportunities to elevate team capabilities, mentor others, and stay ahead of evolving best practices in data engineering
Want to accelerate your career? Apply now!
Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.
We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Ready to apply?
Apply to Launch Potato
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
As a Customer Success Manager (SMB), you will own the health, retention, and growth of a portfolio of small business customers. You will proactively drive product adoption, identify revenue expansion opportunities, and ensure customers realize measurable value from Podium’s platform.
This is a high-volume, revenue-impacting role where you are directly responsible for renewals, churn mitigation, and account growth. You will act as a strategic partner to your customers, guiding them throughout their lifecycle and helping them achieve their business goals through Podium’s Interaction Management platform.
What You Will Be Doing
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Manage and act as the main point of contact for a high-volume portfolio (100+ Podium Clients).
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Own customer renewals and be directly responsible for retention performance.
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Identify and drive upsell opportunities within your portfolio.
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Proactively monitor customer health, usage trends, and engagement metrics to mitigate churn risk.
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Educate customers on best practices to increase product adoption and ROI.
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Collaborate cross-functionally with Sales, Onboarding, Product, and Marketing to advocate for customers and improve the overall experience.
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Maintain accurate CRM documentation and forecasdct renewal and expansion opportunities.
What You Should Have
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3–5 years of experience in Customer Success, Accounts Management, Retention, Collection, Sales, or simlar Customer-Facing roles (SaaS preferred).
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Strong commercial mindset with comfort dicusing different commercial terms.
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Great job stability is required.
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Excellent written and spoken English.
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Strong communication skills with the ability to influence and build trust with small business owners.
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Analytical mindset with the ability to interpret usage data and identify risk signals.
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Ability to work onsite in our Guatemala City (Zone 10) office, Monday–Friday.
What Will Make You Stand Out
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Experience in SaaS or technology environments.
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Experience working for client porfolios.
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Familiarity with CRM platforms (Salesforce) and customer success tools.
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Experience working with small business customers.
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High adaptability and comfort in fast-paced, performance-driven environments.
What You Should Know
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Onsite role – Zone 10, Guatemala City (Edificio Inter-americas).
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Monday – Friday, regular business hours.
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This role includes performance expectations.
Benefits
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Competitive salary – Starting at Q10,000 monthly.
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Law Benefit, Health and Life Insurance, free parking. Equipment is provided
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13 days of paid holidays.
Ready to apply?
Apply to Podium