Are you a strategic thinker with a passion for Logistics operational excellence? Jumia Ghana is looking to connect with seasoned Senior Logistics Managers to join our exclusive talent pipeline for upcoming leadership roles. As we continue to scale, we need leaders who can navigate the complexities of e-commerce logistics, from warehousing to last-mile delivery. 

By joining this pipeline, you will be the first in line for critical leadership opportunities as they arise, ensuring our supply chain remains the most efficient.

What you will be doing:

• Strategic Oversight: Lead and optimize end-to-end logistics operations, including Sorting Centers, First Mile, and Last Mile delivery networks.
• Operational Excellence: Drive KPIs related to delivery speed, cost-per-package, and success rates while maintaining world-class safety standards.
• Team Leadership: Mentor and develop a high-performing team of managers and operators, fostering a culture of accountability and continuous improvement.
• Process Innovation: Identify bottlenecks and implement scalable solutions to enhance warehouse efficiency and inventory accuracy.
• Stakeholder Management: Collaborate with Commercial, IT, and Finance teams to align logistics capacity with business growth forecasts.

What we are looking for: 

• Proven Experience: 7+ years in logistics or supply chain management, with at least 4 years in a senior leadership role (E-commerce or FMCG experience is a major plus).
• Data-Driven Mindset: Strong analytical skills with the ability to turn complex data into actionable operational strategies.
• Logistics Expertise: Deep understanding of Sorting Hub operations, fleet management, and 3PL provider oversight.
•  Adaptability: A "can-do" attitude with the ability to thrive in a fast-paced, high-pressure environment where agility is key
• Logistics Expertise: Deep understanding of Sorting Hub operations, fleet management, and 3PL provider oversight.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.

Deadline for applications: 30-06-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 3. Technical interviews with Group Functional Lead

#LI-Onsite

Are you a strategic thinker with a passion for Logistics operational excellence? Jumia Ghana is looking to connect with seasoned Senior Logistics Managers to join our exclusive talent pipeline for upcoming leadership roles. As we continue to scale, we need leaders who can navigate the complexities of e-commerce logistics, from warehousing to last-mile delivery. 

By joining this pipeline, you will be the first in line for critical leadership opportunities as they arise, ensuring our supply chain remains the most efficient.

What you will be doing:

• Strategic Oversight: Lead and optimize end-to-end logistics operations, including Sorting Centers, First Mile, and Last Mile delivery networks.
• Operational Excellence: Drive KPIs related to delivery speed, cost-per-package, and success rates while maintaining world-class safety standards.
• Team Leadership: Mentor and develop a high-performing team of managers and operators, fostering a culture of accountability and continuous improvement.
• Process Innovation: Identify bottlenecks and implement scalable solutions to enhance warehouse efficiency and inventory accuracy.
• Stakeholder Management: Collaborate with Commercial, IT, and Finance teams to align logistics capacity with business growth forecasts.

What we are looking for: 

• Proven Experience: 7+ years in logistics or supply chain management, with at least 4 years in a senior leadership role (E-commerce or FMCG experience is a major plus).
• Data-Driven Mindset: Strong analytical skills with the ability to turn complex data into actionable operational strategies.
• Logistics Expertise: Deep understanding of Sorting Hub operations, fleet management, and 3PL provider oversight.
•  Adaptability: A "can-do" attitude with the ability to thrive in a fast-paced, high-pressure environment where agility is key
• Logistics Expertise: Deep understanding of Sorting Hub operations, fleet management, and 3PL provider oversight.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.

Deadline for applications: 30-06-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 3. Technical interviews with Group Functional Lead

#LI-Onsite

The Project Excellence Manager will oversee process standardization, build reporting metrics, systems enablement and improving the overall efficiency of the warehousing, vendor and logistical business for the Supply Chain Team in Ghana.

What you will be doing:

Project Management:

• Ensuring pre-scope project plan is communicated to and anchored with project stakeholders together with their individual responsibilities.
• Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitored
• Co-coordinating quality activities to meet quality objectives. Managing project risks, issues and change control, communicating the impact to the project
• Conducting or contributing to post implementation reviews and identifying any lessons learned.
• Feeding carry-forward items back into the program plan

Business Intelligence:

• Providing expertise in understanding and using Jumia Supply Chain data models and systems, and act as resource in the interpretation and use of data generated and utilized by users of BI Tools.
• Creating KPIs and implement simple systems for performance measurements and growth; automating data collection and performance monitoring as much as possible.
• Designing granular dashboard using advance excel techniques which identify bottleneck areas of the operational processes.
• Using Order life analysis to monitor end-to-end warehouse/ logistics processes to improve operational efficiency.

Service Request:

• Developing and improve new and existing processes for resolving customer and vendor issues.
• Resolving all escalated issues end-to-end across Supply Chain
• Assigning all non-compliance related issues to each defaulting department and ensure proper actions are taken.
• Managing all emergency related logistics issues which could lead to non-satisfaction of the customer. E.g., Theft, Accidents, Confiscation of packages & weather obstruction.
• Informing and liaising with In-house and 3rd Party teams to resolve discovered problems.
• Analyzing and documenting all customer / seller complaints to prevent future occurrences of past problems

Process Control:

• Responsible for any mismatch of packages and all exception handling for packages in transit and at different hubs)
• Managing the loss compliance and write-off guidelines for packages stuck at different stages of packages/ item journey.
• Training all the in-house/ out-house teams for any new / existing processes for smooth operations
• Auditing SOPs vs on-ground processes and improving on deficiencies

Queue Management:

• Ensuring the timely scan at all the legs and updating in systems for movement as transferable unit.
• Monitoring the queues closely to identify anomalies thus improving performance
• Overseeing daily Reporting on Incidents/Change/Problem tickets and SLA status
• Updating the incident categorization matrix based on evolving business complexity.
• Overall Point of Contact for End to End package/ item handling by Jumia Ghana Supply Chain team

What we are looking for:

• Bachelor's Degree from an accredited university; Degree in Engineering, Operations, Supply Chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet, etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Minimum 8 years-total experience in supply chain, operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is required
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent analytical ability (with excellent proficiency in MS Excel); ability to leverage analytical work into action-oriented reporting and plans of action.
• Good Knowledge of the Logistical Operations in the local market is a plus.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.

Deadline for applications: 15-05-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 3. Technical interviews with Group Functional Lead

#LI-Onsite

The Project Excellence Manager will oversee process standardization, build reporting metrics, systems enablement and improving the overall efficiency of the warehousing, vendor and logistical business for the Supply Chain Team in Ghana.

What you will be doing:

Project Management:

• Ensuring pre-scope project plan is communicated to and anchored with project stakeholders together with their individual responsibilities.
• Ensuring project plans are created and maintained, deliverables tracked against time and cost, and resource utilization is monitored
• Co-coordinating quality activities to meet quality objectives. Managing project risks, issues and change control, communicating the impact to the project
• Conducting or contributing to post implementation reviews and identifying any lessons learned.
• Feeding carry-forward items back into the program plan

Business Intelligence:

• Providing expertise in understanding and using Jumia Supply Chain data models and systems, and act as resource in the interpretation and use of data generated and utilized by users of BI Tools.
• Creating KPIs and implement simple systems for performance measurements and growth; automating data collection and performance monitoring as much as possible.
• Designing granular dashboard using advance excel techniques which identify bottleneck areas of the operational processes.
• Using Order life analysis to monitor end-to-end warehouse/ logistics processes to improve operational efficiency.

Service Request:

• Developing and improve new and existing processes for resolving customer and vendor issues.
• Resolving all escalated issues end-to-end across Supply Chain
• Assigning all non-compliance related issues to each defaulting department and ensure proper actions are taken.
• Managing all emergency related logistics issues which could lead to non-satisfaction of the customer. E.g., Theft, Accidents, Confiscation of packages & weather obstruction.
• Informing and liaising with In-house and 3rd Party teams to resolve discovered problems.
• Analyzing and documenting all customer / seller complaints to prevent future occurrences of past problems

Process Control:

• Responsible for any mismatch of packages and all exception handling for packages in transit and at different hubs)
• Managing the loss compliance and write-off guidelines for packages stuck at different stages of packages/ item journey.
• Training all the in-house/ out-house teams for any new / existing processes for smooth operations
• Auditing SOPs vs on-ground processes and improving on deficiencies

Queue Management:

• Ensuring the timely scan at all the legs and updating in systems for movement as transferable unit.
• Monitoring the queues closely to identify anomalies thus improving performance
• Overseeing daily Reporting on Incidents/Change/Problem tickets and SLA status
• Updating the incident categorization matrix based on evolving business complexity.
• Overall Point of Contact for End to End package/ item handling by Jumia Ghana Supply Chain team

What we are looking for:

• Bachelor's Degree from an accredited university; Degree in Engineering, Operations, Supply Chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet, etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Minimum 8 years-total experience in supply chain, operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is required
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent analytical ability (with excellent proficiency in MS Excel); ability to leverage analytical work into action-oriented reporting and plans of action.
• Good Knowledge of the Logistical Operations in the local market is a plus.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.

Deadline for applications: 15-05-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 3. Technical interviews with Group Functional Lead

#LI-Onsite