Jumia Global is the cross-border arm of Jumia, serving as the primary link between our international vendors (primarily in China) and our local consumers. We are seeking a high-energy, detail-oriented professional in Ghana to serve as the critical bridge between our Commercial, Operations, and Logistics teams.

In this role, you will be the "boots on the ground" ensuring that international inventory moves seamlessly from inbound to the customer’s doorstep.

What you will be doing:

1. Inbound & Import Monitoring

• Capacity Management: Book delivery pre-alerts based on real-time Warehouse capacity to ensure a smooth flow of goods.

• Precision Tracking: Strive for a 100% Accuracy Rate (matching quantity received vs. quantity inbounded).

• Process Efficiency: Drive the speed and quality of Inbound processes, specifically focusing on Quality Control (QC) and processing turnaround times.

2. Resolution of Inbound Issues

• Discrepancy Management: Formally record all inbound issues (e.g., excess quantities, incorrect content) in the appropriate trackers.

• Hands-on Fixes: Independently resolve operational hurdles that don’t require external intervention, such as creating new Consignment Orders (COs) or updating product imagery.

• Stakeholder Collaboration: Act as the liaison with Key Account Managers (KAMs) to resolve complex seller-related issues.

3. Stock & Inventory Control

• Technical Adjustments: Perform stock operations based on Inventory and QC reports, including re-inbounding items under correct references.

• Compliance: Proactively identify and remove counterfeit or prohibited items from stock to protect our marketplace integrity.

• Stock Movement: Manage the exit and transfer of aging stock in preparation for Return to Vendor (RTV).

4. RTV & Aftersales Governance

• Process Adherence: Ensure all defective items are correctly captured within the RTV workflow.

• Timeline Management: Strictly enforce the 21-day holding period for Aftersales items before forfeiture.

• Error Correction: Audit and rectify any instances where items are forfeited prematurely.

5. Customer & Seller Experience (CXP/VXP)

• Problem Solving: Support the CXP and VXP teams in resolving specific Jumia Global queries from both customers and sellers.

• Content Optimization: Proactively improve SKU content and descriptions to drive better conversion and reduce returns.

What we are looking for:

• Educational Background: Minimum of A-Level qualification.

• Internal Experience: Proven experience working within Jumia Supply Chain teams is essential.

• Technical Skills: High proficiency in Microsoft Excel and data management.

• Communication: Fluent in English (both written and spoken).

• Mindset: Extreme attention to detail, a proactive approach to work, and a natural willingness to solve complex problems independently.

Deadline for applications: 30-04-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential and functional managers; 

#LI-Onsite

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

• Developing strategies to strengthen driver’s value proposition, to continually grow our supply base, performance and retention
• Managing and supporting the operations team by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind
• Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our driver & fleet partners, guiding them through the stages of drivers/fleet acquisition, conversion and activation.
• Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights
• Identifying trends, risks and improvement opportunities on a local level that may impact the business.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.

• You have 6+ years of experience
• You have experience managing complex teams
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English.
• You have a strong sense of ownership, with a hands-on approach
• You are highly analytical and have a data-driven mindset with excellent numerical skills
• You are comfortable with developing analytical and decision frameworks to support your strategies and decisions

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.

• Impact millions of customers and partners in 600+ cities across 50 countries.

• Work in fast-moving autonomous teams with some of the smartest people in the world.

• Accelerate your professional growth with unique career opportunities.

• Get a rewarding salary and stock option package that lets you focus on doing your best work.

• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork..

• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We are looking for a highly motivated, adaptable, and collaborative professional who thrives in a fast-paced environment and enjoys building. If you have a proven track record in a regulated digital asset space, this is the perfect opportunity for you!

WHAT YOU WILL DO

• Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes.
• Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies.
• Manage relationships with high-value customers to foster loyalty and engagement.
• Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow.
• Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution.
• Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share.
• Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana.
• Participate in new product and service development, driving product-market fit.
• Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs.
• Manage other responsibilities assigned by the General Manager, Africa.

WHAT YOU WILL NEED

• Bachelor's degree
• Interest in and familiarity with digital asset and regulated financial industries.
• Entrepreneurial mindset with excellent attention to detail and follow-through.
• Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management.
• Experience managing and scaling a team.
• Ability to work a flexible full-time schedule to coordinate with global stakeholders.
• Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills.
• Ability to creatively deconstruct complex problems and develop precise plans of action.

COMPENSATION & PERKS

• Bonus scheme based on both company and individual performance.
• Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• Hybrid role from our office in Ghana.
• Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year.

#LI-Hybrid