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Technical Customer Success Manager
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Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.
We are looking for a Technical Customer Success Manager (T.CSM) (German Speaking) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
What You'll Do:
- Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
- Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives.
- Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
- Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
- Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
- Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
- Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization.
- Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
- Maintain current functional and technical knowledge of the Armis platform and future products.
- Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture
- Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
- Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
- Validate customer deployment and configuration align with business use cases.
- Validate that use cases are appropriately captured and delivered in a timely manner
- Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
- Providing technical subject matter expertise where applicable aligned to the expected proficiency
- Collaborating with Engineering, Product, Support and Sales teams to drive account success
What We Expect
- Fluent in English and German (spoken and written)
- Possess exceptional verbal, written, social, presentation, and interpersonal skills.
- 5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering, professional services or client management functions, ideally in Customer Success.
- 3+ years experience in network engineering, architecture, support, or network design capacity
- 2+ years experience working in Security/Healthcare/automotive/Retail/OT
- Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
- Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.
A plus:
- Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
- 3+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
- 3+ years experience as full-time Deployment Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
- 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
- Experience implementing a security program within enterprise organization
- Familiarity with various Healthcare/IOT devices and manufacturers
- B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
- Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
- Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS)
- Networking (LAN/WAN, Routing/Switching protocols, Network Security)
- Ability to travel regionally as needed (up to 20-25% per quarter)
- Additional European languages
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
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Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Reporting to: Director, EMEA Professional Services
Direct Reports: None
Location: Germany
Travel expectations: 60%+ including international travel
Your Impact
Axon is seeking talented a Professional Services Manager to join a brand-new team in supporting our growing customer base with Axon product deployments predominantly in DACH and occasionally in wider EMEA region. Sitting between a sales, and Business as Usual (BAU) a Professional Services Manager has broad technical knowledge, product implementation experience and a customer-centric attitude, as well as the ability to work collaboratively and with agility in a fast moving and often ambiguous environment. You will become an expert in Axon's SaaS and devices products, consultation and deployment programs, and work with Professional Services colleagues, sales, training, customer support, customer success and product teams to ensure a positive and successful product implementation experience for our customers; resulting in strong partnerships. Your efforts will directly impact revenue-earning business activities, and you will frequently manage multiple high-priority, deadline-driven projects at once. Additionally, as a subject-matter expert in your region, you will be collaborating with your teammates on designing and improving Professional Services processes related to consultation and implementation in EMEA region, as well as assisting on a variety of other deployment related projects and tasks.
Your primary objective will be to delight the customer by working with them to implement Axon’s network of solutions and products, in line with customer’s expectations and delivering both quality and value, as soon as possible in their lifecycle, by being Sharp, Adaptable and Unstoppable.
Your Day to Day
- Engage with clients pre-sale to implement Trial and Evaluation programs with Axon products; collaborate internally on RFP/RFI responses.
- Liaise with clients post-sale and coordinate across internal functions and external vendor(s) to develop project documentation including project and deployment plans, SOW for deployments
- Travel to customer sites; liaise with clients post-sale to consult and coordinate on deployment tasks that need to be completed.
- Install, configure, troubleshoot and test Axon hardware products and software solutions (both cloud and on-prem) at customer sites or remotely; execute assessments to meet customer needs.
- Ensure successful knowledge transfer to customers by providing technical training, consultation and demonstrations on Axon solutions; customise and localise materials.
- Act as the main point of contact for customers during deployment and in hyper-care, to ensure a positive and successful engagement with Axon and our products.
- Validate product updates and new releases to ensure a successful customer product experience; monitor release notes.
- Ensure that all implementations comply with local laws and regulations, particularly those related to data protection and privacy (such as GDPR in Europe). Advocate for and implement industry best practices during implementation.
- Advocate customer needs by submitting software bugs and feature requests to product teams for assessment and resolution or development.
- Ability to self-manage and work autonomously, yet promptly escalate issues to team manager when appropriate.
- Communicate and interact professionally with sales, product, engineers, customer support, customer success and commercial operations team members.
- Closely collaborate and share product and process knowledge with your peers and Axon channel partners in your region.
- Collaborate cross-functionally to ensure everyone is up-to-date on customer requirements, changes, timelines, and project status.
- Develop a smooth product deployment experience for our customers
What You Bring
- Bachelor degree or higher in IT/Business or relevant professional experience (3+ years in IT Consultancy, Professional Services, Field Services or Sales Engineering)
- German speaker, other European languages is a plus. English proficiency is essential.
- Advanced understanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
- Experience in a SaaS and hardware/software company; knowledge and demonstrated experience in one or more of the following areas of specialisation: Mobile Device Management, Mobile Application Management, Mobile Applications & Communications, Digital Video, Body Worn Cameras, Conductive Energy Weapons, In-vehicle Video, Vehicle Electronics, Drones, Interview Room Software, Digital Evidence Management Systems, Forensic Analysis Tools.
- Strong ability to troubleshoot and solve technical problems with an understanding of troubleshooting methodologies
- Familiarity with remote & on-site hardware and software installation and configuration
- Experience consulting to meet the needs of the customer
- Practice providing demonstrations and training on software and hardware products in front of large groups, on-site or remote.
- Experience simultaneously managing a varied portfolio of implementation projects
- Proven ability to directly engage/manage both internal and external customer relationships
- Adaptable to continual product or process changes
- Ability to multitask with a variety of job duties
- Ability to effectively communicate and work cross-functionally to resolve issues
- Strong work ethic and positive/proactive attitude
- Proficiency in Microsoft Office Suite, Salesforce, Microsoft SharePoint, Microsoft Dynamics 365, Zoom, Teams and JIRA
- Cisco Network, Microsoft Azure, Cradlepoint CPCNA/CPCNP or related certifications preferable
- Availability or willingness to obtain Drone Pilot Certifications and/or Vehicle Electronics Certifications
- Experience working and supporting law enforcement or public sector clients
#LI-Remote
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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Enterprise Account Executive
Sumo Logic helps make the digital world faster, reliable and more secure. Our purpose is to bring teams together to solve observability and security issues for digital enterprises. Sumo is a SaaS Analytics pioneer in continuous intelligence, a new category of software, which enables organisations of all sizes to address the data challenges and opportunities presented by digital transformation, modern applications, and cloud computing. The Sumo Logic Continuous Intelligence Platform™ automates the collection, ingestion, and analysis of application, infrastructure, security, and IoT data to derive actionable insights within seconds. More than 2,400 customers rely on Sumo Logic to build, run, and secure their modern applications and cloud infrastructures. Only Sumo Logic delivers its platform as a true, multi-tenant SaaS architecture, across multiple use-cases, enabling businesses to thrive in the Intelligence Economy.
We are seeking an experienced and highly motivated tech savvy, sales professional to help us fuel our growth and develop our relationships with both new and existing customers. We seek an experienced salesperson able to effectively balance high velocity deals with larger complex deals, working in partnership with our channel partners. Our ideal candidate will be a hunter, who has consistently been in the top 10% of the sales teams she/he has worked within. They will have a track record of growing sales, a creative and consultative approach, be able to take initiative to produce results combined with polished presentation skills.
Job Responsibilities:
- Target, manage and sell to new and existing customers, exceed revenue quota goals.
- Demonstrate the ability to address each customer and partner's unique needs, while providing them with the relevant information and appropriate solutions.
- Working alongside your dedicated Pre-Sales Engineer deliver compelling demo’s, discovery and technical solutions that meet the customers business and technical needs
- Align with your dedicated SDR to create compelling outreach campaigns and generate sales pipeline.
- Qualify and manage inbound leads in order to process through the sales funnel.
- Close and process all prospects, managing an end-to-end sales lifecycle working alongside our talented Pre-Sales Engineers, Professional Services, Sales operations, deal desk, legal and marketing teams
- Engage with Channel Partners and Alliances to extend market reach.
- Work closely with our Customer Success Team for client reviews.
- Create and deliver accurate sales forecasts.
- Provide timely and insightful input back to other corporate functions, particularly product management and marketing.
Desired Qualifications, Skills and Experience:
Effective Selling:
- Demonstrable sales experience selling B2B software applications; on-demand/SaaS, Security Solutions & IT Infrastructure Management solutions.
- Proven track record of selling to both a technical audience like IT Operations, Security, and Dev/Ops leaders and practitioners, as well as engaging with Economic Buyers C-level and Procurement teams.
- Deliver oral and written communications that are impactful and persuasive with their intended audience
- Build compelling presentations in conjunction with SE’s for PoV’s, Pro Services and commercial business cases
Customer & Territory Management:
- Act in ways that demonstrate customer focus and satisfaction by building effective relationships with customers and prospects. Identifying, meeting and exceeding customer expectations, by treating customers with dignity and respect.
- Manage territory, considering each and all accounts, collectively. Establish accurate plans and forecast, prioritise efforts, generate short term results whilst holding a long term perspective to maximise overall territory viability.
- In-depth knowledge of given industry and relevant marketplace; can speak with authority, e.g., on industry trends, best practices, competitive practices, regulatory issues, etc.
Cultural Fit
- Thrive in a fast-paced, high-growth and rapidly changing industry.
- Passionate about technology to resolve customer problems and operates as a team player, who communicates effectively, and works well in a winning but positive team environment.
- Experienced in company applications such as CRM SFDC and is consistent and timely delivering key tasks such as forecasts, completing enablement training and attending essential company meetings, town halls.
- Good understanding of sales methodologies such as Meddpicc, sales challengers or other sales methods.
What we can offer you
- Excellent remuneration package with quarterly wellness days and other benefits
- Opportunity to earn with an excellent commission complan, built in accelerators, exciting quarterly SPIFFs, President Club, and other awards
- Full Onboarding and enablement to develop your skills and continuous learning
- Creative and innovative Leadership team who are engaged with our field sales teams
- A growing client base, - we are challenging the traditional & legacy ISV’s in this space
- A dynamic but empathetic, and caring culture - all SUMO’s are respected across the world and celebrate diversity
- We have won over 60+ awards as one of the best places to work!
- An award winning and truly powerful SaaS Analytics platform, in Gartner MQ for both Security & Observability
About Us
Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
#LI-REMOTE
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Staff Solutions Architect - EMEA [REMOTE]
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Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable.
Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.
Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We’re a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we’ve raised $69M to date. Learn more at upbound.io.
As a Staff Solutions Architect at Upbound, you own the technical success of our customers. You are the primary driver of customer outcomes, from initial implementation through production adoption, ensuring customers achieve real business value with Crossplane and the Upbound platform. This is a deeply technical, hands-on role embedded in the post-sales motion, working closely with customers to deliver working solutions, not just guidance.
In this role, you will Own:
Customer Technical Outcomes
- Drive end-to-end technical success for a portfolio of enterprise customers, from post-sales handoff through production adoption.
- Own the implementation of known Upbound use cases — control plane architectures, Upbound/Crossplane configurations, GitOps integration, platform engineering patterns — and ensure customers reach their target state.
- Define and track technical milestones that map to customer business objectives and contract value.
- Act as the primary technical escalation point when customers face blockers, coordinating engineering and product resources to resolve them.
Implementation & Architecture
- Lead technical discovery to deeply understand customer environments, platform requirements, and target architecture.
- Design and deliver Crossplane-based control plane architectures tailored to customer infrastructure and organizational context.
- Build and maintain reference platforms and implementation accelerators that codify Upbound best practices and reduce time-to-value for common use cases.
- Contribute Statements of Work that accurately scope implementation engagements.
- Write code, fix bugs, and build scoped features within Upbound products, provider ecosystem, and Crossplane core where needed to unblock customers.
Technical Voice of the Customer
- Represent customer technical needs internally to influence product roadmap and prioritization.
- Partner with pre-sales SEs to ensure smooth, informed handoffs with full context on customer environment and expectations.
- Identify expansion opportunities as customer technical maturity grows and new Upbound capabilities become relevant.
You are a good fit if you have:
- Hands-on Kubernetes expertise — operators, controllers, or add-ons; production deployment and management experience.
- Platform engineering or SRE background, with direct experience building or operating an Internal Developer Platform (IDP).
- Deep familiarity with cloud-native tooling: CNCF ecosystem, IaC (Terraform/Pulumi), GitOps (Flux/ArgoCD), CI/CD pipelines.
- Experience across at least two major cloud providers (AWS, GCP, Azure) at production scale.
- Strong programming skills; Go is strongly preferred.
- Proven track record of leading customers through complex technical implementations to successful, measurable outcomes.
- Excellent communication skills — comfortable presenting architecture and trade-offs to both engineering teams and executive stakeholders.
- Able to manage multiple customer engagements simultaneously in a fast-moving startup environment.
It is a plus if:
- Crossplane power user — contributions to core or the provider ecosystem are very appreciated [for many reasons]
- Active Kubernetes community involvement: contributions, conference talks, technical writing, or open source maintainership.
- CKA or CKAD certification.
- Prior startup, familiarity with coding agents and distributed team experience.
#LI-REMOTE
Why Upbound?
At Upbound, you’ll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table.
About Upbound
Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.
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