We help our customers develop quality and secure mobile apps, and leverage and manage AI in the SDLC.Our global enterprise clients lead their industries as innovators in digitisation across financial services, retail, telco, public services, telco, technology, manufacturing, transportation, and energy with our AI-powered DevSecOps platform. 

About the role:

As a Customer Experience Architect, you will serve as a technical account manager, a named resource and partner for Digital.ai customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Digital.ai investment.

What your impact and success look like:

Within 1 month:

• Introductions across Digital.ai organisation enabling the beginning of an internal network that will be fundamental to supporting customers
• Build a solid understanding of our full product suite and the solutions we offer
• Be familiar with our internal processes and at an advanced stage through our internal learning system
• Introductions to customers whilst working alongside current team members

Within 3 months:

• Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability
• Establish regular cadence calls with key customers covering issues, roadmaps and any other items of interest and concern
• Awareness of key milestones across all of your accounts and alignment with other team members
• Run a user group or webinar, showcasing how end users can get the most from our products
• Understand the team’s quarterly objectives and actively contribute towards them

Within 6 months: 

• Build reputations and relationships as a Trusted Advisor to the customer
• Show strong relationship-building across your customer portfolio, supported by clear account plans for each customer
• Demonstrate real added value through your product knowledge and the outcomes you’ve driven
• Built and nurtured strategic relationships with key customers, while proactively identifying and developing new relationships to expand engagements
• Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions
• Identified and worked with customers to resolve issues and any blocs for adoption and value realisation
• Provided feedback to Product through roadmap session and customer interactions

What you will bring:

• Technical Proficiency: Core / Must-have
  • Strong experience with DevOps practices and CI/CD ecosystems, including pipeline design, release orchestration, and enterprise delivery processes
  • Hands-on experience with automation and Infrastructure as Code tools (e.g., Ansible, Terraform)
  • Experience working with modern CI/CD toolchains (e.g., Azure DevOps, GitHub, GitLab, Atlassian suite)
  • Ability to troubleshoot and operate within complex customer environments, including integrations across multiple systems and tools
  • Proficiency in at least one programming language (preferably Python) to support integrations, scripting, and environment analysis
  • Strong understanding of enterprise platforms, cloud concepts, and system integrations
• Important but Secondary
  • Familiarity with Agile delivery practices and test automation frameworks (e.g., Selenium, Playwright)
  • Understanding of DevSecOps concepts, including policy-driven governance and security gates in pipelines
• Nice-to-have
  • Awareness of GenAI impact across the SDLC and ability to discuss practical use cases
  • Exposure to AI-assisted development tools (e.g., GitHub Copilot)
  • Basic understanding of LLMs and emerging AI patterns
• Customer Service Orientation: A strong desire to help customers succeed, with a proactive approach to identifying and addressing their needs
• Communication Skills: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users. This also includes active listening to understand customer needs.
• Problem-Solving Abilities: Ability to diagnose and resolve technical issues efficiently. This includes troubleshooting skills and a methodical approach to problem-solving.
• Project Management: Ability to manage multiple customer accounts and projects simultaneously, ensuring timely and effective delivery of solutions.
• Interpersonal Skills: Building and maintaining strong relationships with customers, understanding their business goals, and acting as a trusted advisor.
• Training and Education: Experience in conducting training sessions, webinars, and creating educational materials to help customers maximize the use of the software.
• Analytical Skills: Ability to analyse customer data and usage patterns to identify opportunities for improvement and optimization.
• Adaptability: Flexibility to adapt to changing customer needs and evolving product features.
• Collaboration: Working effectively with cross-functional teams, including sales, product development, and engineering, to ensure customer success.
• Language: Fluency in French and English speaking/reading/writing skills
  
  

What makes Digital.ai a great place to be?

Digital.ai offers benefits such as:

• 25 days PTO and 12 days RTT
• Comprehensive pension plan
• Work from home allowance
• Unlimited access to continuous learning and professional development with TalentLMS 
• Flexible working arrangements
• Opportunity to work with a diverse, globally distributed team

At Digital.ai, we believe in fostering a culture of pay transparency. We are committed to providing our employees with fair and competitive compensation. The current salary for this specific job is estimated to be €95,000 - €105,000 pus commission target. Please note that final compensation will be determined based on factors such as qualifications, experience, and internal equity. We value transparency and aim to create an inclusive and equitable workplace for all our employees. Certain positions at Digital.ai might also be eligible for additional compensation in the form of bonuses, or other employee benefits which are separate from the base salary and to be defined at offer stage.

All are welcome to apply.  We maintain compliance with federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation.

For individuals with disabilities who would like to request accommodation, please advise us within your job application or cover letter.

FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against impersonation please check the email address or if you are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

This position is based in Rennes, France.

We are looking for a hands-on QA Automation Engineer who can strengthen our product quality across Web, API, and Mobile platforms. In this role, you will build and maintain automated tests, validate end-to-end workflows, and support the stability of customer-facing integrations. You will collaborate with developers, embedded QA engineers, and platform teams to ensure releases meet customer expectations.

Key Responsibilities

Automation

• Develop and maintain automated test suites for Web, Mobile (Appium), and Backend API flows.
• Implement integration tests across microservices using mocks, stubs, and reference backservers.
• Contribute to end-to-end automation of real customer workflows.
• Ensure repeatability, scalability, and stability of automated tests.

CI/CD & Tooling

• Integrate automated tests into CI/CD pipelines.
• Maintain test reporting and monitoring dashboards.
• Contribute to test data setup and staging environment readiness.

Collaboration

• Work closely with developers, embedded QAs, Product Owners, and DevOps.
• Engage early in feature development to identify risks and testability concerns.
• Support continuous improvement of automation and testing practices.

Preferred Experience

• 2+ years of experience as a QA Engineer with similar responsibilities.
• Strong experience with Python.
• Experience with Selenium / Playwright for web automation.
• Hands-on experience with Appium for mobile automation.
• Strong REST API testing using Python requests.
• Knowledge of microservices and integration testing.
• CI/CD exposure and understanding of pipeline stages.
• Strong debugging mindset (logs, tracing, network calls).
• Self-driven, proactive, and hands-on.
• Strong debugging and analytical mindset.
• Capable of owning automation tasks end-to-end.
• Comfortable across backend, web, and mobile automation.
• Fluent English and working proficiency in French is required.

Nice to Have:

• Contract testing (JSON Schema, Pact).
• Experience testing mobile SDK flows.
• Familiarity with test containers/emulators.
• Experience in identity verification or security domains.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

Qui sommes nous? 

Avec 300 consultants répartis sur quatre continents, TTC est un acteur majeur de l’assurance qualité logicielle. Nous aidons les entreprises à transformer la façon dont elles livrent les applications digitales. Notre palette d’expertise permet à nos clients d’accélérer leur développement tout en réduisant les risques et les coûts. 

Pourquoi travailler avec TTC: 

• Des missions passionnantes chez des clients leaders dans leur domaine 
• Un univers stimulant avec des passionnés de la qualité logicielle 
• Une équipe internationale
• Une chance de pouvoir participer au lancement en France d’un des leaders du secteur.  

En bref:  

Le Consultant Assurance Qualité logicielle Senior manage et livre les services de tests en utilisant les meilleures pratiques de TTC pour répondre aux exigences des clients. Il/elle travaille en équipe avec TTC et les clients pour établir et mettre en place les processus d'assurance qualité et les stratégies, les méthodes, les frameworks et d’autres aspects techniques. Il/elle participle à l’avant-vente en dialoguant avec les entreprises pour comprendre leurs besoins, les guider et executer des démos et des pilotes sur des logiciels d’automatisation de tests.  

Responsabilités: 

• Comprendre les besoins du client en matière de tests manuels et automatisés. 
• S’impliquer dans l'exécution des tests, l'automatisation des tests et l'analyse de la couverture des risques. 
• Examiner les exigences et les spécifications fonctionnelles et autres.
• Elaborer des stratégies de test, des plans de test,  de test et les rapports de mesure de test. 
• Bâtir et maintenir des jeux  de tests automatisés basés sur diverses technologies.
• Fournir un travail de bonne qualité en interne et sur le site du client et respecter les délais du projet.
• Entretenir d'excellentes relations avec le client et gérer ses attentes.
• Participer activement aux réunions de l'équipe de projet pour illustrer les problèmes d'application découverts et proposer des solutions pour les résoudre, répondre aux demandes et assurer la qualité souhaitée.
• Vous etes basé en region Parisienne et êtes habitué(e) au télétravail. Des déplacements sont à prévoir selon les missions.  

Profil recherché  

• Expérience des tests automatisés avec un ou plusieurs outils d'automatisation des tests, par exemple: Selenium, UFT, TOSCA, Rational Robot, etc. 
• Expertise technique pratique en matière de programmation, d'outils et de méthodologies de développement et de protocoles. 
• Compréhension des concepts de base de données et bonne connaissance de SQL 
• Familiarité avec les tests API (SOAP et/ou REST) 
• Expérience de l'analyse des exigences cllients et de la conception de cas de test à l'aide d'outils de gestion des tests : ALM, TFS, plug-ins JIRA, etc.  
• Capacité à documenter les défauts et à les suivre jusqu'à leur résolution à l'aide d'outils de gestion des défauts : JIRA, Quality Center, TFS, etc. 

Qualifications 

• Bac + 3 en informatique, en ingénierie ou dans un domaine connexe de préférence. 
• Minimum de 5 ans d'expérience en développement logiciel et/ou en assurance qualité logicielle. 
• Vous maitrisez l’anglais écrit et oral suffisamment pour pouvoir travailler en equipe avec des collegues anglophones. 
• Une experience en pré-vente (demos logiciel, qualification des besoins, conduite de pilotes) est souhaitée.
• Une expérience en qualité logiciel sur des systems ERP pour grandes entreprises (SAP, Oracle, Salesforce) est un plus.