Are you a strategic thinker with a talent for solving problems and driving tangible business outcomes?  Do you thrive in roles where you get to obsess over consumer business growth and provide data driven insights? If this sounds like you, then we’d love to chat!

As Strategy & Operations Manager, you are responsible for driving efficient growth by providing data driven support in shaping and optimizing our global growth and marketing strategies. Your focus will be on various consumer topics such as customer acquisition, user activity, user retention, and new verticals adoption, on a global level.

Collaborating closely with Marketing Leadership and various stakeholders across the company, you will have the opportunity to obsess over our consumer growth, identify investment opportunities, and help ensure efficient allocation of spend to maximize our ROI, through rigorous monitoring of our key performance metrics.

Your ability to blend analytical problem-solving with business acumen and creative strategic thinking will be critical in steering our company toward sustained long-term success.

What you’ll be doing

• Collaborate with key stakeholders to drive our Growth and Efficiency OKRs, focusing on areas such as New Customer Acquisition, Retention, User Activity, and Cost Per Acquisition (CPA)
• Evaluate the impact of selected marketing tactics, track our brand performance and develop our marketing funnel strategies (e.g. to improve the awareness and consideration of Wolt)
• Facilitate weekly business review meetings and collaborate daily with Regional Marketing Directors and Regional Heads of Strategy & Planning
• Provide data driven insights for the allocation of our marketing budget across various channels, funnel stages and incentives, both online and offline, in order to optimize the growth of the platform
• Manage global Business Development projects, such as building new investment frameworks and scaling them across the markets
• Lead and coordinate global acceleration initiatives driven by the growth and marketing teams to help ensure consistent execution, impact and follow-up
• Facilitate knowledge exchange and maximize performance by collecting and sharing best practices across different regions and markets

 Our Humble Expectations

• You have 4+ years of work experience within similar industries, consulting, investment banking, technology or related. Experience from e-commerce, digital marketing as well as growth strategy is a plus.
• You enjoy solving problems, you are comfortable with data and have solid analytical skills and are experienced with online analytical tools (SQL a plus)
• You have experience in forecasting, financial planning & budget allocation
• You have an analytical approach when using data to design, develop and execute marketing strategies
• You have excellent Excel and data handling skills
• You have strong attention to detail and ability to own a project, work independently and ask for guidance when needed
• You do not shy away from getting your hands dirty, building and testing - you have prior experience in a fast-moving environment with a strong focus on achieving targets and getting things done
• You communicate clearly and concisely in written and verbal comms and are fluent in English

The team

We give you the opportunity to work with cutting-edge technologies in data operations, cloud computing and infrastructure management. As global data center operations grow, there will be ample opportunities for career progression. Working in the data center directly impacts performance, customer satisfaction and efficiency, with the opportunity to contribute to new data center projects. You’ll collaborate with experts in AI data center development and operations, gaining insights from leaders in the field. This environment fosters innovation and allows you to work on solutions that exceed industry standards in design and deployment.

The role

As an IT Manager, you will be key in ensuring the maintenance and efficiency of our data center's IT infrastructure.

Your role involves leading a team that works directly with cutting-edge technologies, including the advanced H200 GPU cloud cluster. You’ll be responsible for overseeing the IT infrastructure, handling hardware troubleshooting and resolution, and ensuring critical systems run smoothly.

Your responsibilities will include: 

• Manage IT support team to achieve KPI in IT infrastructure support and project planning.
• Collaborating effectively with internal teams and external contractors to address technical and operational challenges.
• Developing clear and comprehensive documentation and manuals for hardware configuration, troubleshooting and maintenance.
• Planning, executing and monitoring regular IT tasks to maintain and improve IT infrastructure operations.
• Manage IT support that includes diagnosing and resolving issues related to IT hardware and ensure the continuous support of the data center’s IT infrastructure.
• Manage Project tasks that include installation, upgrading and dismantling of hardware based on operational requests and requirements.
• Manage additional processes around asset management, Return Merchandise Authorizations (RMAs).

We expect you to have: 

• 5+ years of team management, hands-on experience in diagnosing and resolving server hardware issues.
• A solid understanding of data center operations, as well as server and network equipment principles.
• Practical experience in project planning and management.
• Knowledge of the ITIL methodology, the operational activities of the technical support service (ITSM).
• Basic proficiency in the Linux operating system and familiarity with command-line tools.
• Practical experience working with server IT hardware, enterprise-grade network switches and fiber optic cables.
• Advanced Excel skills, including proficiency with pivot tables, formulas, lists and graph creation.
• A proactive, responsible and goal-oriented approach to work.

It will be an added bonus if you have: 

• ITIL and/or PMI certification.
• Driving License (Category B)

The Role

We are looking for a IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight.

You will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives.

You are welcome to work from our data center in  Mäntsälä, Finland.

Your responsibilities will include

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.

• Ensure high availability and reliability of GPU clusters and IT infrastructure

• Act as the primary escalation point for complex hardware, network, and operational incidents

• Monitor and drive SLA, KPI, and incident resolution performance across IT support services

• Oversee proactive maintenance, troubleshooting, and problem management activities

• Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements

• Maintain and improve support processes, documentation, and team training materials

• Manage IT asset lifecycle activities, relates to responsibility area, including RMAs

We Expect You to Have

• 3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.

• Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.

• Solid understanding of data center operations, server platforms, and enterprise networking principles.

• Practical experience with IT service management processes (ITIL / ITSM).

• Basic proficiency with Linux/Unix operating systems and command-line tools.

• Proven ability to manage operational KPIs, incidents, and escalations.

• Analytical skills

• Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.

• High proficiency in spoken and written English.

It will be an added bonus of you have: 

• Relevant certifications and trainings

We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing—from how we plan and create, to how we execute, personalize, and scale.

As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams.

This role goes beyond managing technology—it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization.

The role reports directly to the Senior Director of Growth Marketing & Innovation.

What you’ll be doing

AI Strategy & Marketing Transformation

• Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows.
• Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale.
• Drive the transition from tool-based execution to AI-enabled operating models across marketing functions.

AI Product Thinking & Roadmap Ownership

• Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows.
• Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability.
• Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing.

Agentic AI & Workflow Automation

• Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization.
• Ensure solutions are embedded into real workflows—not standalone tools.
• Continuously identify and scale automation opportunities across the organization.

Cross-Functional Leadership

• Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions.
• Ensure alignment between marketing needs, technical capabilities, and long-term system architecture.
• Influence without direct authority, driving execution through strong cross-functional collaboration.

AI Adoption & Enablement

• Own the global adoption of AI solutions across Marketing.
• Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage.
• Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities.
• Drive cultural change toward AI-first ways of working.

Governance, Quality & Compliance

• Ensure AI solutions meet standards for quality, consistency, and brand alignment.
• Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements.
• Define guardrails, escalation paths, and approval processes for AI-driven workflows.

Vendor & Ecosystem Strategy

• Evaluate and manage external AI tools, platforms, and partners.
• Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity.
• Maximize value from vendors through structured evaluation and performance management.

Our humble expectations

• 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments.
• Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions.
• Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands-on in system configuration or engineering
• Hands-on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows.
• Experience working cross-functionally with Product, Engineering, Data, and Analytics teams.
• Proven ability to operate in ambiguous environments and build structure where none exists.
• Strong stakeholder management and communication skills, with the ability to influence senior leaders.
• Experience building or leading small, high-impact teams.
• Passion for AI innovation and its application to real-world operational challenges.

Nice to have:

• Experience with marketing platforms (CRM, automation, ad tech)
• Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems
• Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) 
• Basic data fluency (e.g., SQL or analytics tools)

What we offer

This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won’t just be managing existing software; you’ll be the strategic architect responsible for moving us away from manual, "copy-paste" work toward a smart, automated system powered by AI and real-time data.

You will have the mandate to bridge the gap between Marketing, Product, and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it’s building a marketing engine to win back millions of users or launching ML-powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible.

If you want a high-ownership role where you can solve real structural problems and lead a team of technical experts in a fast-paced, global environment, this is it.

Next steps

Our hiring process prioritizes quality over speed to ensure we find the right long-term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take-home case study presentation, concluding with a final value-fit conversation.

Wolt’s Growth Marketing function has scaled to a global organization of 70+ people across Performance Marketing, CRM, Martech, and Media. To manage this scale effectively, the Director of Growth requires a "right hand" to ensure the organization remains lean, happy,  aligned, and focused on business outcomes rather than just activity.

This is not a traditional administrative role; it is a high-leverage position designed to act as a force multiplier for the Sr Director of Growth. You will oversee the operational heartbeat of the department, ensuring that global strategies are executed with precision. You are responsible for building the systems that allow 70+ experts to move in the same direction, removing the friction that comes with a multi-market matrix, and ensuring that our most critical growth levers are prioritized and measured with executive rigor.

What you’ll be doing

• Set up the meeting structures and reporting flows so the team spends less time "giving updates" and more time making decisions on trade-offs and business impact.
• Own the quarterly and annual planning process, making sure every team’s goal is directly tied to growing our user base and revenue.
• Make sure teams are using the global playbooks and quality checks we built, closing the gap between strategy and real-world execution.
• Help the Sr Director decide where to hire next and how to move people between projects as our technical and business needs change.
• Take complicated data and technical project updates and turn them into simple, one-page briefs or slides so the Sr Director can quickly update the executive-level stakeholders.
• Identify when teams are working in silos or when we are over-messaging our users, and build the processes to fix it before it hurts our numbers.
• Lead people practice, ensuring we have a strong, connected team culture, and that team members see a long-term future to grow their careers within Wolt.

Our humble expectations

• 5+ years of experience in operations, strategy, project management, or growth marketing in a high-growth tech environment.
• Proven ability to navigate a large, global matrix organization and drive alignment across multiple senior teams without needing direct reporting authority.
• A strong "owner" mindset with the ability to build organizational structure and culture from scratch in fast-paced or ambiguous situations.
• Deep commercial acumen, with the ability to look past vanity metrics and focus on incrementality, payback, and long-term business value.
• Exceptional communication skills, specifically the ability to filter out noise and present only the most critical decisions and narratives to executive leadership.
• Experience in organizational design or "people ops," with a genuine interest in building career frameworks and fostering a high-performance team culture.
• A high level of analytical literacy, comfortable enough with data tools and technical roadmaps to stress-test the plans presented by functional leads.
• A bias for simplicity, with a track record of removing bureaucracy and "corporate fluff" to help teams move faster.

What we offer

This is a rare, high-impact chance to be the right hand to the Director of Growth Marketing and the engine behind a global team of 80 people. You won’t just be pushing paper; you will be the architect of how we actually get things done, turning a complex web of teams, domains and markets into a fast-moving growth machine.

From running the planning cycles that drive our revenue to building the team culture and career paths that keep our 70+ experts motivated, you will have the freedom to fix what’s broken and the influence to shape how Wolt grows. If you’re a natural operator who loves cutting through the noise, turning messy data into clear plans, and building both smart systems and strong teams, this role gives you a front-row seat to global leadership.

Next steps

Our hiring process prioritizes quality over speed to ensure we find the right long-term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take-home case study presentation, concluding with a final value-fit conversation.

Are you an experienced HR leader in Finland with a genuine interest in high growth companies? Are you excited at the prospect of managing and scaling a regional HR and Talent Development function in a truly global tech organization? If this sounds like you, then we’d love to chat!

Role background

The People Team at Wolt consists of about 200 HR, Talent, Tech, Payroll and Talent Acquisition professionals located in Helsinki, Budapest, Helsinki, Copenhagen, Berlin, Tel-Aviv, Tallinn, Tbilisi, Tokyo and more. We’re a global People function, well-respected by the people and teams that we support and partner with. To reach the next stage in our exciting growth plans, we are now looking for an experienced HR Manager to join our People Team in Finland.

As our HR Manager Finland you will have holistic ownership of our HR operations at our Finland office. Your central focus will be to quickly audit and build on the core HR foundations that are already in place and take our HR proposition to the next level, with a laser-like focus on building a “best in the world HR” function. You’ll do that against the backdrop of rapid expansion in the country, both in our core business and Wolt Market.

You will ideally have a strong generalist HR background with broad experience across the HR spectrum, but particularly HR operations, talent and business HR. Ideally you will have either led an HR function in Finland or worked as a senior HR Business Partner. Team leadership experience and a genuine passion for the employee experience are essential.

To succeed as our HR Manager Finland you will need to have a “builder” mindset and be driven to work under your own initiative. You need to be completely comfortable rolling up your sleeves, getting stuck in and really driving HR from the front! 

Responsibilities 

• Leading a team of five HR Operations Specialists and Senior Specialists.
• Leading change processes, being the trusted HR partner in pilots and projects run across multiple functions, and leading and driving discussions with People Forum.
• Implementing additional HR programs and policies, including those relating to organisational design, compensation, benefits, leadership development, relocation and mobility, employee relations, and training, working closely and in alignment with our HR Centres of Expertise and Functional People Partners.
• Ensuring general HR compliance in the country, and managing employee relations cases whilst supporting your team. 
• Co-designing and executing on country-level HR strategy for our operations in Finland.  
• Collaborating and sparring with local leadership to define tactical and strategic ways to address short and long term challenges.
• Driving a positive employee relations culture  
• Maintaining close cooperation with Occupational Health Service, and ensuring workability- and healthcare practices are implemented and conducted by the team leads, and driving workplace safety committee meetings and agendas. 
• Owning all HR policies and practices in Finland, ensuring they are fit for scalability and practical implementation.
• Rolling your sleeves up to deliver day-to-day life cycle support, from onboarding to offboarding and on all HR and people-related matters in between, while collaborating closely with our Tier-1 HR Operations Hub in Hungary.
• Having ownership and supporting your team with monthly payroll processes and pay-impacting compliance topics, ensuring that we pay our team accurately and consistently with local regulations.
• Having ownership and supporting your team in maintaining employee and payroll data, predominantly in Workday, and ensuring that accurate monthly payroll input data is produced on time.

Skills & Experience Required

• Strong communication skills, with full working fluency in English and Finnish.
• Team leadership experience, with the “know how” to build and nurture a team, and develop effective ways-of-working.
• A solid generalist HR background and multi-year experience leading an HR organisation, focusing especially on the Finnish market.  
• Experience from complex matrix multinational organizations. 
• You have sound, working knowledge of local labor law.
• Strong knowledge of the Finnish legal landscape and statutory requirements when it comes to employment legislation, cooperation with Employee representatives, payroll and statutory reporting.
• Strong stakeholder management skills.
• Ability to lead complex projects from HR perspective
• A problem-solving and can-do attitude combined with networking skills, assertiveness and the willingness to take initiative.
• You work well in a team, and are completely comfortable collaborating remotely and dynamically using digital tools such as Slack and Zoom.

We are excited to announce that we are seeking a Manager to join our world-class Finance & Strategy team. 

You will be part of the Central Finance & Strategy team at Wolt. The team’s direct and primary responsibility is to ensure that everyone within Wolt has access to timely and accurate management reporting data at all times. This responsibility includes maintaining and developing the best-in-class reports used for weekly, monthly and quarterly review of the business as well as a thorough, accurate review and analysis of the business, which is directly presented to top-management on a weekly basis.

In order to achieve this, the team operates in close collaboration with cross-functional teams within Wolt and DoorDash, such as the global Finance & Strategy team, as well as Accounting, Analytics, Product and local market teams. In addition, there are exciting opportunities to leave your mark in further developing our existing data systems as well as long-term projects such as our data integration with our colleagues at DoorDash. 

Your team is part of the global Finance & Strategy team. The F&S team is the counterpart for our business, ensuring that the forecasting, budgeting, planning and reporting systems, processes and timelines are up to the exceptional standards we strive for at Wolt. In order to do so, your role will help us to jointly develop our reporting and data structures with our Finance and Analytics teams to enable us to do even more. Support the process of providing financial and strategic targets, follow-up and guidance to our Operations and Quality leadership.

What you'll be doing

• Ensure timely and accurate data for our F&S colleagues and business counterparts to base their decisions on
• Help prepare and develop and analyze financial reports, including weekly, monthly and quarterly management reports and forecasts
• Identify and analyze trends, variances, and key performance indicators to provide insights and recommendations to management
• Participate in the continued development of accurate and effective management reporting for the entire Wolt organization, ensuring accuracy and completeness of financial data and compliance with accounting standards and policies.
• Collaborate with cross-functional teams, including Analytics and functional F&S to understand business drivers and align our data flows and reporting systems accordingly
• Be part of the long-term integration of our data systems and reporting tools to the DoorDash environment
• Support ad-hoc data requests and reporting requests as needed

Our humble expectations

• Bachelor's degree in finance, accounting, economics, or a related field
• 5+ years of experience in a highly analytical role like financial planning and (business) analysis or in a similar FP&A environment
• Strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Looker). Experience and ability to work with large amounts of data
• Strong communication skills, with the ability to present complex financial and data-related information in a clear and concise manner
• Solid understanding of data flows, structures and databases are a must (knowledge of SQL, JavaScript or Python an advantage)
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Knowledge of accounting principles and financial reporting standards considered an advantage

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. Since 2014, we’ve expanded from restaurant delivery to delivering (almost) everything, operating in 1000+ cities across 30+ countries. Together with DoorDash, we continue to scale globally and tackle complex challenges across markets.

Our Legal team plays a key role in enabling this growth by supporting the business on some of its most critical and fast-evolving topics. We are now looking for a Senior Employment Counsel to join our global employment legal team and take ownership of employment-related matters across the Nordics and Baltics. This role sits at the intersection of traditional employment law and new workforce models, offering a unique opportunity to work on high-impact, cutting-edge issues.

The position is based in Helsinki, Finland. 

Required language: English. Finnish is optional; additional European languages are a plus.

What you’ll be doing

In this role, you will act as the primary legal partner for all employment law matters across multiple jurisdictions, supporting both employee and courier-related topics in a dynamic and evolving regulatory environment.

Day-to-day in this role you’ll:

• Provide pragmatic, business-oriented legal advice on employment law matters across the Nordics 
• Support a broad range of topics, including employees, independent contractors, and alternative workforce models
• Partner closely with cross-functional stakeholders (HR, Operations, Policy, Legal) to support business initiatives and manage risk
• Lead and coordinate external counsel across multiple jurisdictions, ensuring high-quality and consistent advice
• Monitor legal and regulatory developments and proactively advise on potential impacts to the business
• Contribute to global employment legal strategy and share best practices across regions 

Our humble expectations

• Fully qualified lawyer with significant experience in employment law (typically 8+ years), gained in a law firm and/or in-house
• Proven ability to work autonomously and lead complex, multi-jurisdictional matters
• Strong stakeholder management skills, with the ability to influence and challenge senior business partners
• Strong collaboration skills, with the ability to assume best intent and partner openly in navigating intersecting and/or ambiguous areas of legal responsibility with other members of the Legal team
• Experience advising on or exposure to non-traditional workforce models (e.g. independent contractors, platform work). We also value experience in working with matters involving trade unions. 
• Excellent judgment, with a pragmatic and solution-oriented approach to legal risk
• Fluent in English

What we offer

• A unique opportunity to own and shape employment legal strategy across a complex and high-impact region
• Exposure to cutting-edge legal, political and regulatory questions, particularly around the future of work and platform models
• A highly collaborative, international legal team of experienced employment lawyers
• A fast-paced, dynamic environment with significant autonomy and visibility
• The chance to work closely with senior stakeholders and influence key business decisions
• A hybrid working model and a culture that values flexibility and trust

Next steps

We review applications on a rolling basis and aim to move quickly with suitable candidates. The hiring process will include an initial conversation, interviews with the hiring manager and key stakeholders, and a case study exercise.

If you’re excited about working on complex, high-impact employment law topics in an international environment, we’d love to hear from you.

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Finland can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being customer oriented, offering the fastest delivery available and being the company that changes the future of grocery shopping. This role plays a key part in our growth in Finland.

We are now searching for a full time Store Manager to lead one of our stores in Turku, Finland. In this role, you’ll find yourself in a challenging but well supported position. You’ll have a strong influence on how your city operations will look like. We offer a unique opportunity to join one of the fastest growing companies in Europe and have an actual impact on how Wolt Market will look in the coming years.

What you’ll be doing

You will work closely together with the team, including 4 Shift leads which you will guide, coach and develop within the frames of Wolt leadership values. To do this, you will make sure the Shift Leads have the knowledge and right tools to be able to run the store's day-to-day operations smoothly, this might include staying on top of freshness, inventory and stock management. You’ll be responsible for hiring, training, providing daily feedback and also holding 1v1 on a regular basis to grow the individual, go through performance and set goals.

Day-to-day in this role you’ll:

• Leading, growing and motivating a team. Creating an environment where your colleagues can do their best work and have fun while working. You’ll get to plan team events with your team - something we aim to do a couple times a year.
• Your main goal will be to consistently improve the way our stores operate with help from the Operations Team. Fast delivery and fluent operations consist of a large field of things, this is one of the key day to day operational tasks you’ll be working with.
• Continuous participating in internal and external meeting
• The role also includes a good collaboration and communication with other functions at Wolt to make sure we have a good selection & right products on sale.
• Monitoring shrink levels and control the amount of food that goes to waste.
• Managing shift scheduling.
• Handling incoming goods and order of the store.
• Overseeing everything the store and colleagues need to enable fast growth. This includes everything from ordering office supplies or IT-devices to a complete set of new fridges.

Our humble expectations

• You have previous leadership experience.
• A fast learner with the ability to multitask.
• Proactive and service-minded are words that describe you.
• You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.
• You are tech savvy.
• You are able to work both during the day, evenings and weekends.
• Data-driven and analytical, you use data to help improve and develop.
• Experience from working in a grocery store is a plus.
• Fluent level of Finish and English.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

The Global Support team drives Wolt’s long-term strategy, scalable processes, and sustainable business models across our 30+ markets. We work closely with regional teams, and functional leaders across Product, Analytics, Legal, Other Global functions and more to execute high-impact, company-wide initiatives.

We’re looking for a Strategy & Operations Manager to join our Global Support team. In this role, you will redefine how we collect, analyze, and act on refunds and contact rate, working closely with regional and product teams to improve customer experience - ensuring their voices shape our decisions and initiatives. 

Strategy and Operations Managers are critical in standardising and improving our operating models across our markets. To be successful in this role is to have an impact across multiple markets in a way that positively impacts our overall customer experience and helps us become more financially efficient as a business. 

What you’ll be doing

The Employee’s duties and responsibilities include among other things:

• Optimize Contact Rate Reduction: Systematically analyze and address key drivers of customer support inquiries. Develop and implement high-impact process improvements, prioritize automation opportunities, and collaborate with the Support Product team to enhance self-service solutions.
• Drive Data-Backed Operational Excellence: Establish and refine KPIs to monitor performance, conduct deep-dive analyses to identify trends, and generate actionable insights that inform strategic decisions.
• Strategic Stakeholder Engagement: Build and maintain strong partnerships with Regional Support, Product, Analytics, Merchant Operations, and Delivery Operations teams to drive alignment on key business objectives.
• Expand Outsourcing Capabilities: Strategically assess and implement internal and external outsourcing opportunities to optimize cost, efficiency, and service quality.
• Ensure Agile Response to Business Needs: Maintain a proactive and flexible approach to addressing urgent operational challenges—whether responding to performance fluctuations in specific markets, supporting new product launches, or facilitating entry into new markets.
• Scale Wolt’s Operational Model: Identify and execute opportunities to enhance tools, products, and workflows across functions, ensuring operational efficiency and scalability as the business grows.

Qualifications 

• Experience in Strategy & Operations – 4+ years of experience in business development, strategy, or operations, with a track record of driving growth, optimizing processes, and leading cross-functional initiatives in a fast-paced environment. Experience in tech, support, or delivery is a plus, but not required
• Data-driven & Analytical – Strong skills in analytics, research, and problem-solving. You use data to drive strategy, monitor performance, and uncover improvement opportunities.
• Project Management & Execution – Ability to lead projects, work cross-functionally, and manage multiple priorities. You thrive in structured problem-solving and have a bias for action.
• Excellent Communication – Strong storytelling and data-backed decision-making. You communicate insights and strategic visions clearly at all levels.
• Stakeholder Management – Experience working with regional teams, product managers, and leadership to drive alignment and impact.
• Tooling –  Proficiency in Looker, SQL, or similar business analytics tools to extract insights and drive action is a plus.
• Additional Requirements – Fluency in English and valid EU work authorization. 

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

We are looking for a Product Manager to join the Courier Group, Compliance Team. The Courier Group builds products that power the end-to-end courier experience and logistics at Wolt, from onboarding to earnings, engagement, task assignment, and compliance. The group spans multiple product teams working together to ensure that couriers can start, operate, and grow on Wolt safely, efficiently, and in compliance with local regulations.

The Compliance Team ensures that Wolt’s courier platform operates within the boundaries of diverse regulatory environments, while maintaining a simple and trusted experience for couriers, third-party service providers, and internal teams. This includes identity verification, document management, classification, privacy safeguards, and scalable compliance automation.

What You’ll Do

As the Product Manager for Compliance, you’ll work with a cross-functional team of exceptional engineers, designers, analysts, and product people in a high-impact, high-visibility role. You’ll define the vision and roadmap for courier compliance at Wolt, balancing business scalability, user trust, and regulatory integrity. You’ll connect with country teams to understand local regulatory requirements and cultural nuances, collaborate with legal and operations partners, and align with other product teams to make sure compliance flows are seamlessly embedded across the courier lifecycle.

Your work will include leading multiple projects and cross-team initiatives across the product lifecycle, from discovery to delivery. You’ll partner with Legal, Operations, and Policy teams to design compliance systems that are both locally adaptive and globally scalable. You’ll ensure that product experiences for different courier models remain clearly distinct and compliant, while driving automation and efficiency in ID verification, document management, and audit workflows. A key part of your role will be developing a deep understanding of couriers, regulators, and internal users, enabling you to build solutions that make compliance seamless and effortless for everyone involved.

Our Humble Expectations

You could come to this role from a variety of backgrounds, but ideally, you have:

• Demonstrated experience as Product Manager, preferably within B2C product domains
• Excellent communication skills, with the ability to influence cross-functional stakeholders and simplify complex legal or technical topics.
• A mix of analytical ability, technical understanding, and business judgment — with the go-getter mindset of a “start-up CEO.”
• A strong track record of working with and coaching cross-functional teams, including engineers, data analysts, finance, legal, and ops.
• Experience building globally scalable systems that adapt to local market variations.

Next Steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

We are looking for a Product Manager to join our Courier and Delivery Experience team. This role will focus on ensuring world-class courier and consumer delivery experiences while optimizing the delivery process for operational excellence. The team’s focus is on enhancing key touchpoints in the courier journey, ensuring seamless delivery experiences, and developing product innovations that improve Courier and Consumer experiences and reliability.

You will play a crucial role in shaping the courier experience, ensuring that our couriers feel valued and supported while enhancing the efficiency of deliveries. By blending operational expertise with a deep understanding of courier needs, you will improve the user journey from onboarding couriers to completing deliveries. From designing new features that boost courier satisfaction to refining delivery processes, your work will contribute to key metrics across courier engagement, performance, and satisfaction.

The ideal candidate will have an exceptional track record in product management, with proven success in working with cross-functional teams across engineering, design, product, and operations. You will define the vision and roadmap for courier and delivery experiences across multiple projects. Working in partnership with business stakeholders, you will also collaborate on cross-team initiatives, contributing to the broader business strategy while ensuring a deep understanding of the courier experience.

Our humble expectations

You could come to this role from various backgrounds, but ideally, you bring:

• Several years of experience in product management, specializing in consumer-facing products, courier services, delivery systems, or logistics.
• Demonstrated expertise in supporting cross-functional teams and fostering operational excellence in fast-paced, high-demand industries.
• Proven track record in building products influencing cross-functional teams, including engineering, data, design, and operations.
• Expertise in developing user-centric products, with the ability to address complex user experience-related challenges.
• High ownership and collaborative capabilities, making thoughtful decisions, and focusing on product details to ensure execution aligns with the vision.
• Strong ability to define, execute, and measure meaningful OKRs, ensuring alignment with company-wide goals and fostering bottom-up alignment from your team.
• Ability to focus on the bigger picture, creating solutions that benefit couriers, operations, and customer experiences across the organization.
• Excellent stakeholder management skills, able to work effectively with diverse internal teams and external partners, while confidently engaging with leadership in a high-visibility role.

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

About the Team

The Technology and Insights team consists of People Technology, People Analytics, People Apps and Corporate IT teams. Through our technology, services and products, we touch every aspect of the employee lifecycle, from core people platforms like Workday and Greenhouse, to custom people products, hardware and software distribution, IT service desk and everything in between. We're a global team supporting our workforce in 30+ countries across the Americas, EMEA and APAC. Our obsession is providing world-class experiences to our users through continuous efficiencies, automation and cutting-edge technology including AI.

About the Role

This is a hybrid role based in Helsinki, Finland, with relocation support available.

We're looking for a Program Manager, Technology & Insights to join our EMEA team, based in Helsinki. Reporting to the Senior Manager for Global Technology Strategy & Operations.

In this role, you will own and deliver complex, enterprise-scale technical programmes across our EMEA and global operations. You will be joining the Technology & Insights function, working autonomously across multiple brands (DoorDash, Wolt, Deliveroo) and navigating complex stakeholder landscapes at VP+ level. You will be part of the mission in shaping how we scale our technology operations across regions, driving both strategic planning and hands-on delivery.

We are looking for someone who thrives in ambiguity, has experience building operational capability from scratch, and is ready to move from advisory into an in-house role with real ownership.

You're excited about this opportunity because you will…

Lead Major Programmes Independently: You will own end-to-end delivery of complex, cross-functional programmes, from integration workstreams to platform transitions . You will operate with significant autonomy, bringing structure to ambiguous problem spaces and driving outcomes without requiring constant oversight.

Operate at Senior Stakeholder Level: You will engage directly with senior leaders across Technology, HR, Finance and Operations. You will build trusted relationships, influence decision-making, and represent the Technology & Insights function in cross-functional forums.

Drive Regional and Cross-Brand Coordination: You will anchor EMEA capability for the team, working across Helsinki and London, and coordinating across US timezones as needed. You will navigate the complexity of operating across multiple brands and entities, ensuring alignment and effective delivery.

Shape Strategy Alongside Execution: You will contribute to strategic planning for the function, identifying opportunities for operational improvement, automation and efficiency. You will balance hands-on programme delivery with thinking ahead on capability building and team development.

Build and Scale Operational Excellence: You will establish governance frameworks, documentation standards and ways of working that enable the team to scale. You will mentor and guide junior team members, contributing to the growth of EMEA capability over time.

We're excited about you because…

• You have 5+ years of experience in program management, technical operations, or strategy & operations roles, with a proven track record of delivering large-scale, complex programmes.
• You have experience in a top-tier consultancy or professional services firm and are motivated to transition in-house for greater ownership, stability and impact.
• You are comfortable operating at senior stakeholder level, with experience influencing and advising VP+ leaders across functions.
• You have led programmes across multiple entities, regions or business units, and understand the complexity of cross-brand or post-merger environments.
• You have experience with enterprise technology implementations—ideally within HR, Finance or IT domains (e.g., Workday, ServiceNow, Jira, Okta, Google Workspace or similar).
• You are exceptional at bringing structure to ambiguity—scoping problems, building plans, and driving execution in fast-moving environments where the playbook doesn't yet exist.
• You have strong written and verbal communication skills, with the ability to create clear documentation, frameworks and executive updates.
• You are proactive, self-directed and low-ego—comfortable rolling up your sleeves while also thinking strategically about where we need to go.
• You have experience mentoring or informally leading others, and are excited about contributing to team growth as EMEA capability scales.

Nice to Have

• Experience working across Nordic and UK markets
• Familiarity with Agile methodologies and project management tools (Jira, Asana, Smartsheet)
• Background in post-merger integration or large-scale transformation programmes
• Previous exposure to AI tooling, automation or operational technology initiatives

About This Opportunity

This role offers the chance to step into a senior position within a global function, with visibility across DoorDash, Wolt and Deliveroo. You will work closely with the Senior Manager based in London, with significant scope to shape the role and build capability. For the right candidate, this is a platform for continued growth as the team and function evolve.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores, and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022.

Our Finance team has played a key role in our growth journey, and as we continue to scale, we are looking for an Accounts Receivable Team Lead. Reporting to the AR Manager, you will lead a multinational team of 7–8 members. Your mission is to drive the transformation of the AR function from a highly operational setup to a more automated, insight-driven organization. You will have a high level of autonomy to "build and break"—leveraging resourceful data to simplify processes and reduce manual work.

What you’ll be doing

• Lead & Develop: Foster a high-performance culture for a team of 7 people, providing coaching, clear prioritization, and leading by example.
• Portfolio Ownership: Own the AR portfolio end-to-end with full accountability for aged receivables, collections performance, and cash flow, and proactive credit risk mitigation.
• Drive Transformation: Identify automation opportunities and partner with Product, Engineering, and Data teams to implement scalable solutions.
• Strategic Collections: Design and improve scalable collections frameworks to increase efficiency and reduce overdue balances.
• Leverage Technology: Leverage data and emerging technologies (including AI tools) to improve collections and decision-making.
• Stakeholder Collaboration: Act as a key contact for Sales, Finance, and senior stakeholders, providing insights on risk and performance.
• Compliance & Excellence: Support audits and ensure strict compliance with internal controls while overseeing daily operations like cash application and dispute resolution.

Our humble expectations

• Experience: Hands-on experience in Accounts Receivable, specifically in collections and cash application processes.
• Leadership: Proven track record of leading or mentoring teams, ideally in an international or multicultural environment.
• Impact: Demonstrated ability to build or scale collections frameworks and drive process improvements that reduce manual workload.
• Technical Savvy: Advanced Google Excel and workflow automation skills, Data integration flows; while not required to build them, you can translate business needs into technical requirements for Product/Data teams.
• Mindset: A proactive, solution-oriented mindset with the ability to thrive in a fast-paced, high-growth environment.
• Communication: Fluency in English is required as you will collaborate with diverse global teams.
• Systems (Plus): Experience with NetSuite, Tableau, or automation tools (e.g., Snowflake, Make) is a significant advantage.

So, why work at Wolt? 

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our company, Wolt License Services (WLS), is a dynamic organization specializing in payment and financial services for our parent company Wolt, a prominent platform marketplace, and Wolt’s customers. WLS currently manages all merchant payment flows across 22 markets, ensuring strict adherence to regulatory requirements, including AML, safeguarding customer funds, and maintaining robust internal controls. As a licensed and supervised payment and e-money institution, we are committed to upholding the highest standards of integrity, transparency, and efficiency in our operations.

As we continue to expand our financial services and drive innovation, we are seeking to strengthen our regulatory compliance capabilities by recruiting a highly skilled and experienced Compliance Outsourcing Manager to join our 2LoD team. The Compliance Outsourcing Manager will be responsible for overseeing and managing the institution's compliance with internal and external outsourcing arrangements. This role requires a deep understanding of outsourcing regulatory standards together with knowledge around DORA regulation and effective communication with key stakeholders across the DoorDash group of companies. The role will report to the Director, Risk & Compliance.

What you'll be doing

• Managing activities related to outsourcing and third-party risk management, including onboarding, due diligence, risk assessment, and continuous vendor monitoring.
• Developing and implementing the outsourcing and third-party risk management policy and operating model for supply chain and outsourcing management.
• Controlling that approvals are processed through internal governance in relation to outsourcing changes and other vendor lifecycle deliveries.
• Providing clear guidance to staff on third-party risk management procedures, risk assessments, and their ongoing accountability.
• Ensuring regulatory compliance as it relates to EBA guidelines on outsourcing arrangements and DORA.
• Maintaining full oversight of the risk landscape and contract lifecycles, ensuring all vendors comply with Third Party policies, Business Continuity Plans, and audit requirements.
• Preparing regular reports to Senior Management on the status of outsourcing activities, their risks, compliance, and performance metrics.
• Act as the primary escalation point and bridge between WLS and its vendors, fostering strong internal cooperation and managing vendor responses during critical incidents.

Our humble expectations

• Bachelor’s or Master’s degree in Business, Law, Finance or a related field.
• 4+ years of experience in compliance, risk management, outsourcing, or third-party risk management.
• Knowledge of a broad range of outsourcing and business resilience regulations and its application in financial services.
• Experience developing service management, monitoring processes, and conducting risk assessments for outsourcing arrangements on an ongoing basis.
• Experience in collaborating with cross-functional teams in dynamic environments. Ability to deep dive into various topics and create structures and procedures.
• Data driven in making decisions and measuring results.
• Experience working with operations, product, or engineering teams to launch new products or enter new markets is highly advantageous.

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Delivery Courier (Employed), Courier Operations

Wolt is introducing an employment option in Finland, alongside our existing entrepreneur model. This locally developed model creates new opportunities for people who want to bring joy, simplicity, and earnings to the neighborhoods of Finland. Read more here.

We’re now hiring Delivery Couriers to join Wolt Operations in the Helsinki capital region. Wolt Operations is an independent company operating Wolt’s courier employment model in Finland. In this role, your main responsibility is to deliver orders to customers with accuracy and great service, ensuring every delivery is reliable and high-quality. As an employed courier, you’ll work under the guidance of your manager and within Wolt’s established routines and standards. The role allows you to plan flexibly when you choose to be online while being part of a team that helps connect customers, restaurants, and local stores.

We are looking for motivated Delivery Couriers to join our team in the Helsinki capital region! In this role, your main responsibility will be to deliver orders to customers while providing excellent service. We’re looking for people with a strong customer service mindset, a positive attitude, and the professionalism to ensure every delivery is a high-quality experience. 

What you'll be doing

• You’ll be carrying out deliveries within Helsinki and the capital region with your own vehicle
• Following company-established routines and standards related to food and product safety, ensuring items are handled with care and that hygiene protocols are respected at all times
• Taking ownership beyond the obvious by proactively identifying and solving minor issues during delivery operations, like incidents, delays, or irregularities
• Representing Wolt in the field, acting as an ambassador of our values in every customer and partner interaction
• Providing a customer-first experience during deliveries, maintaining a professional and friendly demeanor that reflects positively on our brand
• Ensuring the cleanliness, safety, and functionality of your own vehicle

To succeed, you’ll need:

• A functioning phone with a network
• An email address
• A vehicle (car, bike, e-bike, motorcycle, scooter) that is insured and registered according to Finnish road act requirements. Cars need to be manufactured in the year 2000 or later
• A Finnish or an EU driving license if your vehicle requires it

Qualifications

• Customer service mindset
• Hands-on and can-do attitude
• Good communication skills
• Reliable & safe driving skills
• Good knowledge of the Helsinki capital region
• English level minimum B1
• Valid eligibility to work in Finland: EU citizen, permanent residence permit, residence permit on family grounds, residence permit for a person with a degree completed in Finland (and the permit has already been granted), temporary protection visa (Ukrainians).
• At least 18 years old
• Previous experience from customer-facing work is considered a plus

Additional information

• The employment will be permanent.
• Salary is based on per-task compensation.
• Every delivery task is individually priced, and earnings are based on completed deliveries.
• Wolt provides a delivery bag and safety equipment free of charge.

Next steps:

If you are excited about this opportunity, then click below to apply and get the conversation going! We will be reviewing applications and inviting people to interviews on an ongoing basis, so we encourage sending your application ASAP. 

Kindly note that we do not accept applications coming in via email due to GDPR. Please submit your application via our job portal.  

We are seeking an experienced Manager to join our Finance & Strategy (F&S) team and support the Global Courier function.

The Logistics (Courier) function is responsible for our operations globally as well as trust & safety. The function ensures we have the right courier supply balance, growing efficiency across our courier operations, and helps courier partners deliver more with fair compensation. The function also drives the development and execution of comprehensive strategies, policies and initiatives as we’re pushing to have the best real-time customer support in the world.

The Courier Finance & Strategy team plays a key role in the success of Wolt, strategically and financially. The team owns the P&L and ensures the right capital allocation within given constraints to hit the operational targets. You will support the function leadership in establishing a vision forward, setting ambitious targets and supporting the organization in reaching them. Your work will cover performance tracking, capital allocation proposals, developing advanced financial models, analyzing data and providing valuable business insights for decision making. As part of the Team, you will be a financial and strategic partner for the Courier functions leadership globally.

The team is part of the global Finance & Strategy team, closely partnering up with our Global Head of Operations. In your work, you will also collaborate closely with accounting, analytics, product and local market teams. Our finance and analytics teams provide the treasure trove of high quality data for you to base your work on, and you will jointly develop our reporting and data structures with them to enable us to do even more. There are exciting opportunities in product development, and you will participate in that work, helping us prioritize our efforts as we unlock even more possibilities for us and our partners to succeed through technology. Ultimately, our regions and local markets are executing the plans and you will work closely with them to make our visions become reality.

What you’ll be doing

• Support and drive the process of providing financial and strategic targets in close collaboration with the Courier leadership
• Identify and analyze trends, variances, and key performance indicators to provide insights and recommendations on strategic capital allocation to management
• Develop advanced financial models to support business planning and decision-making
• Help prepare and analyze financial reports, including weekly, monthly and quarterly management reports, forecasts and budgets for Courier function
• Collaborate with cross-functional teams, including sales, marketing, and operations to understand business drivers and influence decision making
• Participate in developing and maintaining financial reporting and analysis tools to enhance the accuracy and efficiency of financial analysis
• Ad-hoc financial analysis and reporting requests as needed
• Participate in the continued development of accurate and effective financial reporting for Courier, ensuring accuracy and completeness of financial data and compliance with accounting standards and policies

Our humble expectations

• Bachelor's degree in Finance, Accounting, Economics, or a related field
• Relevant experience in a highly analytical role like Investment Banking, Consulting, FP&A in Tech company or similar
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Very strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Google Sheets, Excel, Looker). Experience and ability to work with large amounts of data.
• Knowledge of accounting principles and financial reporting standards
• Good communication skills, with the ability to present complex financial information in a clear and concise manner

Next steps

If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!

The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:

• Merchant S&O (Strategy & Operations) – Drives merchant strategy, experience, performance tracking, and commercial go-to-market approaches.
• Sales S&O – Develops sales processes, tools, and enablement programs to improve productivity.
• Merchant Operations – Focuses on onboarding, in-store flows, self-service tooling, and integrations.
• Enterprise – Works with global merchant partners to grow our joint business.
• B2B – Develops new merchant service offerings, such as logistics as a service (Drive).

We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing, designing, and implementing scalable strategies and programs that drive operational excellence and business growth.

What you’ll be doing

• Develop and implement global programs and processes, creating strategies that drive merchant sales growth, improve profitability, and reduce churn across +30 markets.
• Identify and scale best practices from different markets across the company.
• Lead and manage cross-functional projects with product, analytics, marketing, legal, and finance teams.
• Use data insights to make informed business decisions, enhance reporting, and address data gaps.
• Train and support local account management teams by developing a centralized resource hub.
• This role will report to the Head of Global Account Management, Merchant S&O.

Our humble expectations

• 3+ years in management consulting, with a focus on operational improvement and process optimization, preferably in tech, platform businesses, or global retail/FMCG.
• 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
• Strong strategic thinking and analytical execution skills, with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
• Experience with CRM tools (Salesforce) or project management platforms (Monday.com) is an advantage.
• Excellent communication and stakeholder management skills, with the ability to engage and influence teams across all levels an absolute must.
• Strong ownership mindset, able to work independently while managing multiple projects.

Next steps

If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!

Senior Technical Account Manager - EMEA

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone.

The Role: We are looking for a customer-centric Senior Technical Account Manager (TAM) with a direct focus on our largest enterprise customers. The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.

What You'll Do:

• Build Relationships: Help customers succeed by building successful relationships throughout the entire customer journey.
• Technical Strategy: Develop a deep technical understanding of the customer’s business priorities, operational models, cloud architecture, and technical initiatives.
• Operational Advisory: Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments.
• Cross-Functional Advocacy: Act as a conduit into Aiven’s Sales, Support, Engineering, and Product Management teams to represent customer interests.
• Operational Reviews: Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis.
• Sales Collaboration: Participate in sales account planning and support account penetration and pipeline growth strategies.
• Travel: Travel up to 10% of the time to meet with customers.

What We're Looking For:

• Technical Expertise: A deep conceptual and hands-on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch.
• Consulting Background: Proven experience in technology sales, pre-sales, or technical consulting.
• Development Skills: Fluency in one or more programming languages such as Java, Python, Go, or Ruby.
• Cloud & Infrastructure: Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases.
• Communication: Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams.
• Project Management: Ability to manage multiple projects, determine urgency, and execute detailed action plans.
• Nice to Have: Previous experience in Customer Relationship Management (CRM) and migration experience (e.g., Oracle to PostgreSQL).

Amazing! What’s next: If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch! You can generally expect 4 stages with us:

1. 30-45 minute call with a Talent Partner.
2. 45-minute Depth of Expertise Interview with the hiring manager.
3. 1-hour Skills interview/presentation with the wider team.
4. 1-hour Company Values interview.

Global Benefits: Our global benefits are designed to help you thrive and grow, personally and professionally:

• Equity: Participate in Aiven’s equity plan.
• Flexibility: Balance work and life with our hybrid work policy.
• Gear: Choose the equipment you need to set yourself up for success.
• Learning: Use your Professional Development Plan budget for learning opportunities.
• Wellbeing: Receive holistic wellbeing support through our global Employee Assistance Program.
• Time Off: Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time).
• Open Source: Get paid to contribute to open-source projects via our Plankton program.
• Volunteering: Use up to 5 days per year to volunteer for a cause of your choice.

How to Recognize and Avoid Employment Scams: There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person. Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities: Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. If you have any questions before applying please write to us at recruitment@aiven.io.

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Country for the Nordics , joining our Implementation team.

What you bring

• Extensive payroll experience in a client payroll environment.
• Expert legislative knowledge in said region with specialism in Denmark.
• Payroll implementation experience.
• Strong communication skills for explaining payroll processes and issues to customers and other stakeholders.
• Strong experience of using Intega payroll software in Denmark
• Deep knowledge in using local payroll tools and software tools like SAP, Excel / Google Sheet.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Experience in accounting/reconciliations.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Act as a true subject matter expert for the Nordics (focus on Denmark)
• Attend Sales calls as the Country Payroll Lead
• Participate in Sales hand-over, Lead client hand-over and client kick-off calls
• Lead the planning, execution, and monitoring of global payroll implementation projects, ensuring timely delivery
• Lead the process from inception through to Parallel runs and the first month of ‘Live’ payroll before handing over to Payroll Operations
• Ensure that there is a record of all decisions that were taken throughout the implementation process and ensure Payroll Operations have full visibility including any Standard Operating Procedures that they will require to fulfil ‘Business As Usual’
• Develop and maintain detailed project plans & timelines.
• Serve as the primary point of contact for the team for all stakeholders involved in the implementation process, including internal teams & customers.
• Develop and implement standardised payroll processes, project plans and procedures to ensure consistency and efficiency.
• Provide ongoing support during and after the implementation to resolve any issues or challenges.
• Support the wider implementation team (including Payroll Generalist) and ops team.
• Have a focus on KPIs and SLAs.
• Skilled in implementing and improving processes.
• Ability to mentor, support and lead our Payroll Generalists who will be working alongside you.
• Working with internal teams to improve our platform, completing UAT testing through to shipping. Ensuring all changes are documented .

Practicals

• You'll report to: Senior Director, Payroll Country Compliance and Audit
• Team: Payroll Implementation
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; Nordics
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with team members (no managers present)
3. Interview with future manager
4. Bar Raiser Interview
5. Prior employment verification check 

We’re looking for Senior Program Manager FP&A and AI Systems to join our Finance team in Dublin, Ireland or Helsinki, Finland.

In this role, you will… 

•  Own two critical pillars of our finance function
• The ARR and KPI reporting infrastructure that sits at the heart of our SaaS business
• AI automation agenda that is transforming how our finance team operates
• Ensure our ARR and SaaS metrics are accurate, insightful, and accessible — while simultaneously driving the automation of processes that free up the finance team to focus on higher-value work
• Work at the intersection of revenue analytics, financial systems, and artificial intelligence — with genuine ownership of the FP&A / finance tech stack and the autonomy to drive real change
  
  

Your day-to-day work and responsibilities include…

• Own end-to-end ARR reporting — ensuring new ARR, expansion, contraction, churn, and NRR are accurately tracked, reconciled, and reported
• Build and maintain the company's SaaS KPI framework — covering MRR, ARR, NRR, GRR, CAC, LTV, CAC Payback, and Rule of 40 — with consistent calculations and timely reporting
• Design and maintain AI-powered automations across finance workflows, including ARR reconciliation, KPI reporting, variance commentary, and data consolidation
• Use tools like Vertex AI, Gemini, Claude to build and iterate AI-powered FP&A workflows on our modern cloud infrastructure
• Own and administer the FP&A tech stack: Abacum, BigQuery, and Looker and collaborate with FinOps and RevOps on ERP and CRM systems
• Lead finance systems projects end-to-end — from scoping and vendor management to implementation and change management
• Maintain a roadmap for finance systems and AI tooling, tracking performance and identifying improvements

This position is for you if you have…

• Professional finance qualification (ACA, ACCA, CIMA or equivalent) and 6–9 years in revenue operations, finance systems, or FP&A — ideally in SaaS or a high-growth tech company
• A strong grasp of core SaaS metrics: ARR, MRR, NRR, churn, CAC, LTV, and Rule of 40
• Hands-on experience with our core tech stack: NetSuite, Salesforce, Abacum, BigQuery, and Looker
• Experience building AI automations using tools like Vertex AI, Gemini, Claude, ChatGPT, n8n, Make, or similar
• Confidence writing SQL for data extraction and transformation
• An end-to-end understanding of how data flows — from Salesforce through to a Looker dashboard — and the ability to build solutions that hold up at scale
• A genuine AI-first mindset: you're already using AI in your day-to-day finance work, not just experimenting with it

Benefits we offer…

• Competitive compensation package, including equity 
• Great work equipment, and home office allowance for those working in our fully remote locations
• Health care benefit and leisure time insurance
• Annual 1000 euros of personal learning budget
• Sports and wellbeing allowance

Benefits may vary depending on location. 

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

#LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel

Smartly is looking for a (Senior) Manager, Data Platform to lead the next stage of our data platform evolution. This role will lead two complementary squads - Data Engineering & Data Analytics - under one shared vision, while keeping each squad’s mission and operating model distinct.

The focus is on building the foundations of Smartly’s data platform, strengthening data engineering practices, and modelling. You will help make trusted, scalable, and self-serve data a reality across the company, while staying close enough to the work to set the bar for quality, insight, and execution.

In this role, you will

• Lead both squads, aligning them around a common data platform vision while preserving their distinct responsibilities and ways of working.
• Own the development and evolution of the data platform, including data warehouses, pipelines, transformation layers, data models, semantic foundations, and core reporting assets.
• Drive the platform toward stronger engineering excellence, with a focus on automation, governance, data contracts, lineage, observability, alerting, reliability, and scalable platform operations.
• Guide the team toward stronger modelling, building enriched, reusable, and trusted data assets, enabling self-serve data capabilities, and enabling teams across Product, Commercial, and other functions.
• Define and prioritise the data platform roadmap, turning recurring support requests and operational pain points into durable platform improvements and better data products.
• Stay hands-on enough with data, modelling, and insight work to guide decisions, unblock teams, and demonstrate what high-quality work looks like in practice.
• Establish and uphold high standards for data quality, validation, freshness, availability, and correctness, including clear ownership and response protocols for issues.
• Coach and grow the teams across modelling, validation, testing, communication, and business understanding.
• Promote a data-informed culture by replacing fragmented and static reporting with consistent, trusted, and reusable data assets and live reporting.

What we are looking for

• Strong technical foundations in data engineering, data warehousing, data modelling, and analytics.
• Experience building or scaling a modern data platform in a product, SaaS, or similarly data-intensive environment.
• Ability to credibly lead discussions on topics such as data pipelines, warehouse design, modelling, reliability, governance, and real-time or near-real-time data flows.
• Track record of leading cross-functional or multidisciplinary teams, ideally spanning both platform and analytics work.
• Strong product and business orientation, with the ability to translate ambiguous needs into scalable data solutions and clear priorities.
• Hands-on experience with modern data tooling and ways of working; familiarity with tools such as BigQuery, dbt, orchestration frameworks, semantic layers, and observability tooling is a strong plus.
• Strong communication skills and the ability to present data and insights clearly to both technical and non-technical audiences.
• Comfort working in an environment with ambiguity, evolving priorities, and significant room to shape the future state.
• A builder mindset, high ownership, and a pragmatic approach to creating structure while moving fast.
• Advanced education in a relevant field is a plus, but equivalent practical experience is equally valuable.
• Ability and willingness to work from our Helsinki office three days a week

What we offer you: 

• Inclusive Culture: Join a team of over 800 Smartlies representing more than 60 nationalities across 24 locations in 13 countries, we foster a culture built on trust, transparency, and open feedback.
• Global Impact: Be part of a company making a global impact, directly influencing our customers and business growth.
• Wellbeing Focus: Enjoy generous healthcare packages, mental health services, and a healthy work-life balance with paid holidays and family leave.
• Total Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and ample career development opportunities.
• Hybrid Workplace: We work in a hybrid model, balancing office and remote work, with the option to work abroad for up to 30 days.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

The  Security Design and Integration Manager Nordics will drive our efforts in securing our Data Centers throughout the Nordics. They have responsibility of overseeing security design, integration, implementation and programming. This role is also responsible for the integration of EdgeConneX security and customer security efforts, ensuring compliance to all applicable standards. This position is customer facing and must uphold the ideals of EdgeConneX excellence.

Primary Responsibilities

• Procurement and oversight of security designers, integrators, and programmers.
• Liaison with customer security teams and local construction teams.
• Define and support the rollout, implementation, and adherence to EdgeConneX physical and operational security standards.
• Oversight over Physical Security Systems, such as S2, Lenel, and Genetec systems.
• Audit security contractors.
• Adjust baseline standards to local conditions and to local authorities holding jurisdiction.
• Collaborate with Security Operations on site turnover.
• Participate in shaping Security Design and Integrations global standards and processes.

Knowledge, Skills & Abilities

• Strong communications, both written and verbal, in leading teams and coordinating with peers and other disciplines on driving projects/issues to closure.
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
• Superb ability to prioritize and manage multiple projects/responsibilities.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Superb ability to meet committed timelines, leveraging assistance/input from peers.
• Strong attention to details.
• Superb ability to work independently while adhering to standards.
• Ability to use computer systems related to security and reporting.

Experience/Education

• 2+ years of experience managing large scale security design and installation projects in the Nordics.
• Experience in the Data Center industry, Telecommunications, IT, or similar critical infrastructure  industry.
• A working knowledge or ability to learn: EN50600 standards, PCI/DSS, SOC2, ISO 27001 certifications, as well as AUTOCAD and associated drawing programs.
• Working knowledge of jurisdictional security requirements.
• Interest in cyber security.
• Candidates with experience with S2, Lenel, and/or Genetec are highly encouraged to apply.
• Willingness to travel around the Nordics 

We are seeking an experienced H&S Manager to lead and oversee all environmental, health, and safety activities across Data Center projects. This role is accountable for the safe, timely, and compliant delivery of H&S programs during construction and commissioning phases. Acting as the senior authority on-site for H&S, you will ensure flawless execution aligned with contractual requirements, regulatory standards, and client expectations.

Responsibilities:

• Develop and implement H&S strategies for Data Center projects, ensuring compliance with ISO 14001 & ISO 45001 standards and local regulations.
• Act as the primary H&S authority on-site, providing leadership and guidance to project teams and contractors.
• Oversee preparation and approval of Risk Assessments & Method Statements (RAMS), permits, and vendor documentation.
• Conduct and lead site audits, inspections, and performance reviews; report KPIs and safety metrics to senior leadership.
• Direct accident and incident investigations, root cause analysis, and corrective action plans.
• Represent H&S at client and contractor meetings, influencing decision-making on safety performance and risk mitigation.
• Design and deliver advanced H&S training programs for management and site teams.
• Drive continuous improvement initiatives to enhance safety culture and environmental sustainability.
• Supervise H&S specialists and coordinate cross-functional teams to achieve project safety objectives.
• Any other duties or responsibilities that may be assigned to you in your role.

Skills Required:

• Minimum 5+ years in H&S leadership roles within Data Center, semiconductor, or large-scale construction projects.
• Strong understanding of electrical safety and LOTO procedures.
• Proven ability to manage teams, influence stakeholders, and implement strategic safety programs.
• Excellent organizational and communication skills for engaging with diverse teams and clients.
• Ability to deliver training modules to all levels of the organization.

Education / Licenses / Certifications:

• Bachelor’s degree in Health & Safety, Environmental Science, or related discipline.
• Proof of education, licenses, and certifications will be required where applicable.

#LI-DNP

There are two things that you might have heard about: that Aiven is a data platform, and how AI is taking over the world. Well, Aiven is actually building the infrastructure that makes building agents or AI applications for production use cases not only possible but, most importantly, simple. We aren't just a passenger in this new world—we are building the engine.

From our humble beginnings in Finland back in 2015, we’ve now grown to over 400 people across 17 countries, achieving Centaur status in 2025. But we’re not done yet. We are architecting a "Super Centaur" future, and that requires a new kind of internal operating system.

The Role

Are you a systems architect who happens to work in People Ops? Do you get excited by the prospect of paying down operational debt and building automated infrastructure that scales across 17+ countries? If building the internal engine for a company pioneering the AI-data era sounds like your jam, then read on.

Your Mission: Architecting the Aiven 2.0 Operating System

At Aiven, we view our people (the Crab Cast) as our primary product. As our Manager of People Operations, you are the Lead Architect of the internal systems that power this product. Your goal isn't just to keep the lights on—it’s to build a world-class employee experience that scales through technology rather than headcount.

You will lead a global team of 5–7 specialists across the US, APAC, and EMEA, sitting at the intersection of Business Velocity, Regulatory Precision, and AI-Driven Efficiency.

In concrete terms, this means you’ll:

• Engineer Efficiency: Lead the transition from manual Jira and HiBob tasks to seamless, automated internal systems. Your mandate is simple: if a process can be handled by an agent, it should not be performed manually.
• Own the Workforce Lifecycle: Act as the custodian of the Aiven Insider journey. From high-stakes onboarding to frictionless offboarding, you own and translate company policies into scalable processes.
• Master Data &  Compliance: Own the Source of Truth for all workforce data. You’ll ensure our systems, processes, and policies are Audit-Ready (GDPR, SOC2) and provide the radical clarity our Executive team and Board need to make data-informed decisions.
• Bridge the Operational Interface: While separate teams own the strategy for Payroll and Global Rewards, you own the operational delivery. You ensure the data flowing into these functions is 100% accurate and compliant globally.
• Drive Systems Architecture: Oversee our People tech stack (HiBob, etc.). You aren't just a user; you are a product owner, ensuring clean handoffs between People, Finance, IT, and Security.
• Own the Vendor Relationships: You will own the strategic and operational relationship with our global HR technology and compliance ecosystem. This includes managing specialist vendors for occupational health, workers’ compensation ensuring regulatory precision.
• Lead and Enable the Team: Manage a global team of specialists, fostering a high-performance environment while ensuring they are equipped with the skills and mentorship needed to architect Aiven's internal operating system.

What We’re Looking For

• You’re a Systems Thinker: You don't patch holes; you redesign the system so the friction never returns. 
• AI Fluency: You’ve built People Ops functions that leverage AI as a competitive advantage. You are already using AI to speed up your own productivity.
• Global Navigator: You’ve walked the walk in high-growth, product-driven environments and understand the complexities of international employment law.
• A First Team Leader: You move at speed. You value radical candor, programmatic execution, and the mindset of high agency.
• Strategic Influence: You communicate with clarity, lead with data, and maintain a relentless focus on business impact. You have the courage to challenge the status quo when it creates friction for our builders.

The Setup

This role is based at our HQ in Helsinki. We believe in the power of First Team collaboration, spending 3 days a week together in the office to co-create and build the future of Aiven.

Amazing! What’s next:

If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch!

Global Benefits:

Our global benefits are designed to help you thrive and grow, personally and professionally:

• Participate in Aiven’s equity plan.
• Balance work and life with our hybrid work policy.
• Choose the equipment you need to set yourself up for success.
• Use your Professional Development Plan budget for learning opportunities.
• Receive holistic wellbeing support through our global Employee Assistance Program.
• Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
• Enjoy country-specific benefits for our global cast.

How to Recognize and Avoid Employment Scams:

There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person.  Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities:

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at recruitment@aiven.io.

#LI-Hybrid