We are looking for a Supply Business Analyst to join our Global Delivery Operations team and play a pivotal role in shaping the future of courier supply. In this position, you will support our relentless pursuit of operational excellence across all regions by delivering data-driven insights that optimize how our pool of couriers functions. Your work will directly impact platform quality for our users by enhancing courier onboarding, activation, retention, and overall supply performance.

You’ll collaborate closely with dedicated analytics and product teams, leveraging market context to drive impactful decisions. If you’re passionate about using data to solve complex challenges and thrive in a fast-paced, results-oriented environment, this is the role for you!

What You’ll Do

• Analyze and improve all aspects of courier supply operations, including onboarding processes, courier activation, and retention strategies.
• Conduct ad hoc analyses to address immediate operational needs while also contributing to larger, cross-functional projects that build the foundation for the future of supply.
• Use data-driven insights to enhance operational efficiency and platform quality across regions.
• Partner with analytics, product, and other operational teams to align on goals and execute initiatives.
• Leverage tools like SQL, Python and machine learning models to uncover trends and opportunities.
• Explore and implement AI-driven solutions to streamline day-to-day workflows and decision-making.
• Communicate findings and recommendations effectively to stakeholders at all levels.

What We’re Looking For

• A results-driven mindset with a sense of urgency
• A strong analytical foundation: terms like regression, SQL, Python, or ML models excite rather than intimidate you
• Understanding of causal inference and statistical concepts such as p-values
• Comfort tackling both quick, tactical analyses and strategic, long-term projects.
• Curiosity and enthusiasm for leveraging AI to enhance your work.
• Experience with or willingness to learn and use BI tools like Looker
• Collaborative spirit and the ability to thrive in a cross-functional, dynamic environment.
• Bonus: Background in operations research and optimization. Familiarity with supply chain, logistics, or marketplace operations.

Why Join Us?

At Wolt, the Global Delivery Operations team is at the heart of ensuring a seamless experience for our users and couriers alike. You’ll have the opportunity to influence how we scale and optimize our courier network globally, working alongside talented teams in analytics, product, and beyond. If you’re ready to make an impact with data and innovation, we’d love to hear from you!

Are you passionate about supporting business management through sharp financial analysis? Do you have solid experience crunching data and would like to work in one of the fastest growing tech companies in Europe? If so, then please read on!

About the Team

The Marketing Finance & Strategy team is part of Wolt's Finance & Strategy organization, sitting within the Marketplace & Consumer line of business. We own the budget, forecasting, and efficiency tracking for Wolt's entire marketing investment - spanning Discounts & Promos, Customer Acquisition, and Brand Marketing across 22+ countries and three business lines (Marketplace, New Verticals, Commerce Platform). We work closely with Marketing leadership, regional teams, and DoorDash counterparts to make sure every euro of marketing spend is tracked, forecasted, and evaluated.

We're also one of the most AI-forward teams in Wolt F&S - Cursor, Claude Code, Glean, and custom automation are part of how we work every day.

About the Role

We're looking for a Senior Analyst to own the operational and technical backbone of our team. You'll be responsible for our central Marketing Forecasting Tool (MFT), the monthly closing process, weekly forecast uploads, and the data pipeline that powers our Global Marketing Weekly Business Review. Beyond keeping the engine running, your first major mission is to fix the data foundation: reconciling sources, aligning budget versions, and standardizing metric definitions so that all our numbers tie across every document and system.

This is a role with real end-to-end ownership. You won't just support the process - you'll run it.

What you’ll be doing

• Own the MFT end-to-end: a 30-country forecasting tool that is the central hub for all marketing budget data at Wolt
• Run the monthly closing process for both Discounts & Promos and Customer Acquisition Cost, including actuals validation with regional teams
• Execute weekly forecast uploads to our management reporting systems (Pulse/IBM)
• Build and maintain the data pipeline behind the Global Marketing WBR (Snowflake pulls, OKR updates, data QA)
• Be the first point of contact for budget questions from marketing teams across the organization
• Fix known data inconsistencies between our reporting tools and create a single source of truth
• Build new analytical frameworks (Payback/LTV, M2 Retention tracking) from scratch
• Work with AI tools (Cursor, Glean) from day one to automate and improve how the team operates

Our humble expectations 

• Have 3-5 years of experience in FP&A, management accounting, or finance operations, ideally at a tech company or fast-scaling marketplace
• Are advanced in Excel / Google Sheets and can confidently work in complex, multi-tab models
• Have hands-on SQL / Snowflake experience and can write queries, build data pulls, and maintain pipelines
• Have owned a forecasting or budgeting tool end-to-end before - not just contributed, but ran it
• Are comfortable with month-end closing processes: actuals validation, accruals, variance analysis
• Spot when data sources don't tie - and can't let it go until you've found the root cause
• Are fluent in English

Nice to haves:

• Experience with Python or Google App Scripts for automation
• Familiarity with marketing finance (CAC, CPA, D&P, unit economics)
• Interest in AI-assisted workflows - we'll teach you the tools
• German language skills
• Experience in a multi-country or multi-entity finance environment

Please note that we do not accept applications sent by mail. You should submit your application through our careers website in English!

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. 

The Role:

We are seeking a highly analytical and business-minded Market Research Analyst to join our team. Reporting to the senior leader overseeing our product and monetization strategy, this role is critical in driving the strategic direction of our product pricing by translating complex market dynamics and customer sentiment into actionable insights. The ideal candidate will possess strong analytical skills, business acumen, and a background in technology or developer experiences.

This position involves designing and executing pricing surveys, analyzing quantitative and qualitative data, and collaborating closely with the Product Delivery Organization to ensure our pricing strategy aligns with business goals and market value.

What You'll Do:

Research and Analysis

• Design, implement, and manage detailed product & pricing studies as well as customer & targeted user surveys.
• Extract value drivers and identify what targeted users truly care about based on their profiles and use cases.
• Analyze large, complex datasets to identify trends, patterns, and insights related to pricing, packaging, and monetization strategies (e.g., Van Westendorp, Gabor-Granger, conjoint analysis). 
• Synthesize research findings into clear, compelling, and data-backed recommendations for the Product and Leadership teams.

Collaboration and Insight Delivery

• Act as the primary subject matter expert on customer and developer willingness-to-pay dynamics.
• Partner with Product Managers to test new pricing models and tiers, particularly for products targeting a technical audience or developers.
• Present findings and strategic recommendations to stakeholders, translating complex analytical results into business implications.

Market Expertise

• Conduct competitive pricing analysis, monitoring competitor moves and market trends in the tech and developer tools space.
• Maintain a deep understanding of our target customer personas, specifically how developers evaluate and purchase technical products.

What We're Looking For:

Required Skills

• Proven analytical and quantitative skills, including expertise in statistical analysis and data visualization tools
• Strong business acumen with the ability to link research findings directly to strategic and financial outcomes
• Excellent communication and presentation skills, capable of influencing senior stakeholders
• Proficiency in survey design software and statistical packages (e.g., Qualtrics, R, Python)

Education and Experience

• Relevant university degree and course transcript in Economics, Statistics, Business, or a related quantitative field
• Minimum 4 years of experience in market research, pricing strategy, or business intelligence, preferably within the technology sector
• Demonstrated experience in creating and running sophisticated pricing and customer satisfaction surveys

Preferred Background

• Prior experience in a B2B SaaS environment, particularly with products aimed at developers, engineers, or technical users
• Familiarity with the developer experience (DevEx) and the factors that drive developer adoption and monetization
• Technology enthusiast with strong interest and curiosity in the Agentic AI mechanisms and trends

Amazing! What’s next:

If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch!

Global Benefits:

Our global benefits are designed to help you thrive and grow, personally and professionally:

• Participate in Aiven’s equity plan.
• Balance work and life with our hybrid work policy.
• Choose the equipment you need to set yourself up for success.
• Use your Professional Development Plan budget for learning opportunities.
• Receive holistic wellbeing support through our global Employee Assistance Program.
• Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
• Enjoy country-specific benefits for our global cast.

How to Recognize and Avoid Employment Scams:

There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person.  Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities:

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at recruitment@aiven.io.

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