Waar wij voor staan

Natuurlijk kan ieder bedrijf zeggen dat ze award-winning en marktleider zijn, en ja — dat zijn wij ook binnen de wereld van IoT-connectiviteit. Maar we zijn meer dan dat. 🌍✨ Onze missie? IoT-management eenvoudig maken voor ieder apparaat, overal ter wereld. Met meer dan 10 miljoen actieve IoT-abonnementen in 165 landen en directe partnerships met 50 mobiele netwerken, bieden wij toegang tot meer dan 750 netwerken wereldwijd. Daarmee leveren we unieke waarde binnen de volledige IoT-connectiviteitsketen.

Innovatie zit in ons DNA en we hebben een enorme drive om verwachtingen te overtreffen. 🚀 We doen misschien niet altijd alles perfect, maar onze focus op samenwerken, vernieuwen en klanttevredenheid blijft altijd centraal staan. We bieden specialistische kennis, sterke service en flexibele, veilige en betrouwbare connectiviteitsoplossingen voor uiteenlopende sectoren zoals industrie, landbouw, zorg, beveiliging, transport, utilities en smart cities.

IoT… een hippe afkorting of iets wat je dagelijks gebruikt?

Het Internet of Things (IoT) is eigenlijk de technologie die ervoor zorgt dat apparaten met elkaar verbonden blijven. 🌐✨ Van het bestellen van je favoriete takeaway tot ANPR-technologie die helpt bij het vinden van een parkeerplek — IoT is overal, vaak zonder dat je het doorhebt. Bij Wireless Logic leveren we de connectiviteitsoplossingen en technologieën die ervoor zorgen dat een enorme hoeveelheid apparaten probleemloos verbonden blijft.

Functietitel: Customer Success Agent (Administratieve en Billing Focus)

De rol

Door de aanhoudende groei van onze organisatie breiden we ons Customer Success-team verder uit.

Als Customer Success Agent met een administratieve focus zorg je ervoor dat alles rondom klantgegevens, orders en billingprocessen correct en goed georganiseerd verloopt. Je werkt nauw samen met zowel klanten als interne teams. Dagelijks schakel je met Sales, Support en Finance om ervoor te zorgen dat processen soepel blijven draaien — ook wanneer deze nog volop in ontwikkeling zijn.

Dit is geen traditionele supportfunctie en ook geen puur administratieve rol. De functie zit precies tussen operations, administratie en klantcontact in, waarbij je veel verantwoordelijkheid krijgt voor het behouden van overzicht én het continu verbeteren van processen.

Verantwoordelijkheden

Orderverwerking en administratie

• Verwerken van SIM-kaartorders en contractinformatie
• Controleren van orders op volledigheid en juistheid
• Bijwerken van klantwijzigingen in systemen en portals
• Zorgen dat klantgegevens correct en actueel blijven

Billing en operationele administratie

• Controleren en voorbereiden van maandelijkse, deels geautomatiseerde billingprocessen
• Signaleren en oplossen van afwijkingen in billinggegevens
• Afstemmen met Finance bij complexere vraagstukken
• Ondersteunen bij administratieve controles tijdens financiële afsluitingen

Klantondersteuning

• Beantwoorden van klantvragen over orders, contracten en facturatie
• Ondersteunen van klanten bij portals en SIM-management
• Zorgen voor duidelijke en professionele communicatie

Samenwerking met interne teams

• Afstemmen met Sales over orders en contractinformatie
• Samenwerken met Support bij technische klantvragen
• Fungeren als verbindende schakel tussen Operations en Finance

Kwaliteit en procesverbetering

• Bewaken van datakwaliteit in systemen zoals Zendesk en interne tools
• Signaleren van inefficiënties of fouten in processen
• Actief bijdragen aan verbeteringen en verdere optimalisatie van processen

Profiel

• MBO+/HBO werk- en denkniveau
• Ervaring in een administratieve, financiële of klantgerichte functie is een pré
• Je werkt nauwkeurig en gestructureerd, ook wanneer processen nog in ontwikkeling zijn
• Goede communicatieve vaardigheden in zowel Nederlands als Engels
• Klantgericht met oog voor kwaliteit
• Je kunt goed prioriteiten stellen in een dynamische omgeving
• Ervaring met CRM-systemen, ticketingsystemen of Excel is een plus

Wat jij meebrengt

Je vindt het leuk om structuur aan te brengen en overzicht te behouden in een omgeving die continu verandert. Je ziet snel waar verbeteringen mogelijk zijn en neemt initiatief om hiermee aan de slag te gaan. Daarnaast communiceer je makkelijk met verschillende teams en blijf je rustig wanneer situaties nog niet volledig duidelijk zijn.

Interesse?

Lijkt het je interessant om te werken op het snijvlak van operations, administratie en klantcontact? Dan zou deze rol goed bij je kunnen passen. Je krijgt de kans om echt impact te maken op hoe wij onze processen en klantbeleving verder ontwikkelen.

Kom werken bij Wireless Logic Benelux en bouw mee aan de toekomst van IoT-connectiviteit.

#LI-Onsite

#LI-CG1

What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Job Title: Customer Success Agent (Administrative and Billing Focus)

Purpose of the Role

The Customer Success Agent is responsible for processing customer requests and managing administrative processes related to SIM cards, contracts, customer data, and billing.

The role focuses on maintaining and improving daily operational processes while ensuring smooth and customer-oriented service delivery. You work closely with Sales, Support, Finance, and Operations.

You ensure that orders are processed correctly, customer data remains up to date, billing is checked accurately, and customers are assisted professionally and in a timely manner, even in an environment where processes are still evolving.

Position Within the Organization

The Customer Success Agent reports to the Head of Operations and works closely on a daily basis with the Customer Success team, Sales, Support, Finance, and Network Operations.

The Customer Success Agent works under the guidance of the Lead Customer Success Agent, who is responsible for coaching, team coordination, and further structuring processes.

Main Tasks and Responsibilities

1. Order Processing and Administration

• Processing SIM card orders and related administrative tasks
• Checking order details and contract information for completeness and accuracy
• Updating customer changes in internal systems and portals
• Ensuring correct and up-to-date registration of customer data and orders

1. Billing and Administrative Control

• Reviewing and preparing monthly, partly automated billing processes
• Identifying billing discrepancies and investigating or coordinating them with Finance
• Supporting administrative checks during monthly closing activities
• Monitoring consistency between orders, contracts, and billing

1. SIM Card Management

• Assisting with the management of SIM card inventory
• Registering the issuance and receipt of SIM cards
• Identifying when stock levels need to be replenished

1. Customer Support

• Answering customer questions regarding orders, contracts, and billing
• Supporting customers with SIM management and portal-related questions
• Ensuring clear and professional communication via email, phone, and ticketing systems

1. Collaboration with Internal Teams

• Coordinating with Sales regarding orders and contract information
• Collaborating with Support on customer issues requiring technical follow-up
• Coordinating with Finance on billing and administrative matters
• Escalating complex customer questions to the appropriate department

1. Quality and Process Improvement

• Ensuring accurate and complete registration in systems such as Zendesk and internal portals
• Identifying incomplete or incorrect information and reporting it back
• Actively contributing to improving and further structuring processes
• Contributing ideas for more efficient ways of working within Customer Success

1. Documentation and Knowledge Sharing

• Working according to existing work instructions where available
• Assisting in creating and improving documentation
• Sharing knowledge and identifying improvement opportunities within the team

Required Knowledge and Skills

• Basic knowledge of administrative processes, order processing, and preferably billing
• Experience with CRM or ticketing systems (for example Zendesk) is a plus
• Ability to work accurately, even when processes are not yet fully developed
• Strong communication skills and a customer-focused mindset
• Ability to prioritize in a dynamic work environment
• Good command of Dutch and English, both written and spoken

Key Result Areas

Order Processing

Accurate and timely processing of SIM card orders and customer changes

Administrative Quality

Complete and accurate registration of customer data, contract information, and billing

Customer Satisfaction

Professional and customer-oriented handling of questions and requests

Process Development

Contributing to the improvement and structuring of Customer Success processes

Collaboration

Effective coordination with Sales, Support, Finance, and Operations

Desired Profile

• MBO+/HBO level of working and thinking
• Experience in an administrative, financial, or customer-oriented role is a plus
• Accurate and responsible
• Comfortable working in an environment that is still evolving
• Customer-focused with strong communication skills
• Team player with a proactive attitude

#LI-Onsite

#LI-CG1

In een notendop

Picnic is op zoek naar een HR Business Partner die energie krijgt van het werken met mensen en graag impact maakt. In ons Fulfilment Center, waar dagelijks 500 collega’s actief zijn, zorg jij ervoor dat alles op HR-gebied soepel verloopt. Je pakt complexe vraagstukken met beide handen aan en draagt bij aan een positieve werkcultuur, waarmee je de snelle groei van Picnic ondersteunt. Je maakt deel uit van een jong, ambitieus HR-team en werkt nauw samen met Operations, Recruitment en Learning & Development om strategische doelen af te stemmen op de behoeften van onze medewerkers. Dagelijks ondersteun je teamleiders en het management bij onderwerpen zoals medewerkerbetrokkenheid, compliance, casemanagement en gevoelige situaties, waarbij jouw advies écht het verschil maakt.

Kunst van het vak

• Advies en coaching: Je fungeert als sparringpartner voor managers en biedt oplossingen voor complexe cases. Je ondersteunt teamleiders met beperkte HR-ervaring door hen te helpen bij het voorbereiden en voeren van gesprekken.

• Autonomie: Bij Picnic krijg jij de vrijheid om projecten te initiëren en je creativiteit in te zetten.

• Brede impact: Je draagt bij aan strategische verbeteringen in HR-processen en maakt elke dag het verschil.

• Diversiteit aan cases: Je behandelt een breed scala aan cases, van langdurig verzuim tot zero-tolerance kwesties, waardoor je werk dynamisch en uitdagend blijft.

• Projecten: Je pakt Picnic-brede projecten op en draagt bij aan het verbeteren van processen en systemen. Denk hierbij aan het opzetten en uitvoeren van de jaarlijkse reviewcyclus, het ontwikkelen van leadership onboarding en het schrijven en optimaliseren van beleid.

• Leiderschap: Je leidt het HR Admin-team in jouw Fulfilment Center, dat uit ongeveer vier teamleden bestaat.

• Samenwerking met HR-collega’s: Je bezoekt wekelijks het hoofdkantoor in Amsterdam om samen te werken en te sparren met andere HR Business Partners van verschillende Fulfilment Centers en Hubs. 

• Administratie: Je speelt een cruciale rol in het soepel laten verlopen van de maandelijkse betalingen en zorgt ervoor dat onze HR-systemen, zoals Workday, altijd up-to-date zijn.

Over jou

• HBO- of masterdiploma, bij voorkeur in Human Resource Management

• Minimaal 4 jaar werkervaring in een vergelijkbare rol

• Je bent minimaal 4 dagen per week beschikbaar

• Je spreekt en schrijft vloeiend Nederlands en Engels

• Je bent een enthousiaste HR-professional met een passie om impact te maken

• Je hebt sterke coachingsvaardigheden en helpt anderen om te groeien

• Je hebt bent flexibel en bent een kei in multitasken

• Je hebt uitmuntende communicatie- en probleemoplossende vaardigheden

• Je bent creatief, proactief en zelfstandig

• Je bent toegankelijk en van nature vaardig in het geven en ontvangen van feedback

• Je bent een meester in georganiseerd blijven en snel praktische oplossingen identificeren

Picnic Perks

🥗Verse lunch, koffie en snacks

Op de locatie kan je ontbijten, wordt er dagelijks een heerlijke verse lunch bereid en zijn er snacks en fruit zodat je energie op peil blijft! Als je op het hoofdkantoor werkt kun je ook nog genieten van verse barista koffie!

🚵🏼Korting op zorgverzekering & fietsenplan

We werken samen met zorgverzekeraar CZ, waardoor Picnic-medewerkers een korting van 5% tot 15% krijgen op CZ-verzekeringspakketten. Bovendien kun je via onze samenwerking met Lease a Bike voordelig een nieuwe (e-)fiets leasen, die je later zelfs kunt overnemen!

✍🏼Learning & Development

Bij Picnic krijg je alle ruimte om jezelf verder te ontwikkelen. We bieden persoonlijke groeikansen met Lepaya-cursussen, Academy-trainingen en meer. Werk je liever aan je mentale welzijn? Via OpenUp krijg je gratis toegang tot professionele psychologen en diverse trainingen. 

En verder

Bij Picnic krijg je 25 vakantiedagen, een vergoeding voor je reiskosten en een pensioenregeling. Ook zorgen we voor een telefoon en laptop!

In a nutshell 

Please note our final application deadline is Sunday 24th May.

Are you (almost) graduated and looking to make a significant impact in a dynamic, fast-growing environment? Join us on a journey to shape the future of grocery shopping!

During this Fast Track to Leadership program, you’ll dive into all operational aspects of Picnic. We’ll coach you to become a true leader in one of our Fulfilment Centers and teach you to supervise 100+ people per day. Additionally you will get more and more project responsibility over time, helping to increase the overall efficiency in our FC’s and supply chain. You can take complete ownership over those projects, but don’t worry, it’s OK to make mistakes!

You will develop your soft skills through training sessions and on the job learning, related to topics such as: providing constructive feedback, getting to know your own leadership style, and managing projects from A to Z. Next to that you will improve your hard skills by the use of our tech and analytical tools.

What you’ll do

Traineeship Year 1: Building expertise and leadership skills 

• Onboarding: One-month immersive training with fellow trainees, workshops, real improvement cases, and site visits to expand your network and supply chain knowledge.

• Operational Management: Rotate through leadership roles in Fulfilment, receive mentorship, and take ownership of operations within two months..

• Analytics: Use floor insights to lead improvement projects, boost efficiency, and customize your development with your team lead.

• Leadership: Become a team lead at your FC, receive training on delivering feedback, recruit new employees, and develop your people skills.

Traineeship Year 2: Leading for impact

• International experience: Opportunity to work at an international Fulfilment Centre (e.g., Paris, Berlin, Hamburg), sharing insights and learning from global teams. 

• Taking ownership: Engage in larger projects covering various aspects of our supply chain, such as optimizing purchasing orders or supporting the launch of new automated FCs or DCs. Leverage your insider knowledge and data-driven project management skills to elevate Picnic's supply chain to the next level. 

Future Opportunities: upon completing the Fast Track to Leadership program, you can step into the role of an experienced Operations Manager or explore various supply chain leadership options within Picnic.

About you

• You are a Master's degree graduate with a specific interest in logistics and supply chain

• You have 0-2 years of full-time work experience

• You gained your first leadership experience with for example a board year, committee work, or voluntary projects

• You're fluent in English

• You possess strong analytical skills making you able to quickly grasp numerical data

• You're ready for a hands-on, operationally-focused role

• You do not shy away from early morning supervisor shifts

• You're eager to make an impact and grow in an innovative company

• You have an EU working permit

Picnic Perks  

You'll receive a competitive compensation package, including:

• 25 vacation days per year to recharge your batteries

• The option to lease a car

• Breakfast and lunch (or dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations

• A flexible company pension plan called “Doenpensioen” at a.s.r.

• Picnic laptop and smartphone

• An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!

• The chance to work in an international environment with motivated team members & legendary company events

• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party

Important dates

• Start Traineeship: September 2026

• Final application deadline: Sunday 24th May

• The Selection Day takes place on Tuesday 9th or Wednesday 10th June 2026

The application process

1. Apply with your resume (CV) and your video pitch

            Instructions video pitch:

                 - Introduce yourself in a short video in English and let us know why you are the best match for this position! Please share a link to the video with us (YouTube, WeTransfer, Drive etc.).

                 - Keep it short and spontaneous, max. 2 minutes

                 - No fancy editing skills required: Grab your phone or webcam and let's do this!

                 - Introduce yourself and tell us why you should be one of the Fast Track participants

                 - Explain to us why you are motivated to work in a warehouse environment!

                 - E-mail us if you have any questions regarding the video

2. Online assessment and video pitch (if you hadn't sent it already)

3. Virtual interview

4. Selection Day

If selected you will receive your offer by the middle of June, then you can enjoy your summer and start fresh with Picnic in September 2026! 🚀

Do you have any remaining questions, or would like a coffee chat with a current Fast Track to Leadership Trainee? Feel free to contact recruiter Kate via email (kate.conboye@teampicnic.com) or LinkedIn.

Want to do some additional research?

We will host a webinar all about our Traineeship on LinkedIn on Tuesday 21st April at 17:00. You can sign up to watch this webinar using the following link: Picnic Webinar.

Check out the Fast Track from the viewpoint of some of our current and past Trainees on YouTube here or read though an interview with one of our current trainees to understand his experience of our traineeship here! You can also check out our YouTube page so you can get a good impression of what it is like to work at Picnic.

For this program, you will receive a full-time job offer based one of our Fulfilment Centres in The Netherlands (Utrecht, Rotterdam, Eindhoven, Zwolle, Heerenveen, Geldermalsen).

 📍 This position is based in our HQ in Eindhoven (Hybrid work model: at least 3x a week at the office)

This is what you tell people at parties about your job 👋

Sendcloud is the complete shipping platform for e-commerce – enabling retailers, marketplaces, and fulfillment companies to scale their operations while delivering great shipping experiences. Born from a genuine need for a better way to ship, we’ve grown into one of Europe’s leading shipping platforms. Trusted by over 25,000 e-commerce businesses, Sendcloud is on a mission to solve shipping globally.

What you will do in this role 🧐

An Account Executive is a person with a hands-on mentality. You are highly motivated, a self-starter, and have an entrepreneurial urge that guides you towards success!

With help from your international colleagues, you will attract and convert customers from Belgium, creating commercial growth for the market and figure out how to approach it.

You can check out our Sales team making magic happen on our YouTube channel! ✨

Our perfect match💗

• At least 2 years experience in (SaaS) sales 

• You are open-minded, positive, with an unapologetic passion that drives you in life

• Experience in cold-calling in an outbound environment. Hunter by nature 🐺

• You like to have a combination of inbound and outbound; you are up for the challenge of prospecting, cold calling, and doing cold acquisition

• Must have a hunger for fast-tracked personal development

• Setting up collaborations with local e-Commerce partners and turning them into Sendcloud ambassadors

• You are a self-motivated and dynamic person, who spots and creates opportunities  

• Outstanding communication skills; fluency in English is required, along with fluency in Flemish and French (spoken and written). If either Flemish or French is not yet at professional level, we are willing to support further development through our study budget

You share our values:

• 💩  No bullshit: We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!

• 🎯  Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills

• 🎠  Have fun: You are not afraid to be yourself, and you love to be surrounded by your awesome colleagues!

Benefits 🎉

• Working in an internationally oriented, fast-growing, certified Great Place to Work! 📌  

• A good base salary that grows within the company and your accomplishments

• A monthly uncapped bonus based on your individual contributions

• 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳  

• After 3 years of employment, you get a sabbatical of 4 weeks from us

• Keep growing with a study budget of €2000,- per year!

• Stay fit with our office gym

• Pension scheme

• A flexible hybrid working model (around 3 days in the office) and a dedicated 500€ budget to set up your home office 🏠

• Access to many discount programs, shop till you drop! 🛍

📍 This job position is based in our office in Eindhoven and we offer a hybrid model (2x week)

This is what you tell people at parties about your job 👋

Sendcloud is the complete shipping platform for e-commerce – enabling retailers, marketplaces, and fulfilment companies to scale their operations while delivering great shipping experiences. We are Europe’s leading shipping platform. Trusted by over 25,000 e-commerce businesses, Sendcloud is on a mission to solve shipping globally.

What you will do in this role 🧐

As a Business Development Representative on the French SMB market you will be joining a close, collaborative and successful team. Our Eindhoven office hosts the Dutch, Belgian, UK, Spanish, Italian, and French sales teams. In this role you will be focusing on generating new business and pipeline through prospecting outbound opportunities.

You will specialise in the world of business development within the e-commerce space. By deeply understanding your prospects’ business and goals, you will be their first point of contact within Sendcloud and get them in touch with our Account Executives (AEs). You will closely work together with our AEs and learn the first basics of (SaaS) Sales.

This is an ideal opportunity to start your career in SaaS Sales and join an environment where career and personal growth is highly valued. By crushing your goals and generating business for Sendcloud you will become a valuable and impactful contributor to our path to IPO!

You can check out our Sales team making magic happen on our YouTube channel! ✨

Our perfect match 💗

You are at the beginning of your Sales career and you are looking for a role where you can kick start your career. You want to specialise in the most meaningful skills of sales; qualification and prospecting.

Personally

• You are self-motivated, resilient, and you spot and create opportunities.

• You are ambitious, coachable, reflective, and a problem solver.

• Must have a hunger for fast-tracked personal and career development.

• Passionate about starting a career in sales.

Professionally

• Some experience in cold-calling in an outbound environment is preferred. Hunter by nature 🐺

• Commercial mindset and background (Preferably HBO or university).

• Outstanding communication skills; excellent command of French and English on a spoken and written level. 

Our values:

• 💩  No bullshit: We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!

• 🎯  Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills

• 🎠  Have fun: You are not afraid to be yourself, and you love to be surrounded by your awesome colleagues!

Benefits 🎉

• Working in an internationally oriented, fast-growing, certified Great Place to Work! 📌  

• A good base salary that grows with the company and your accomplishments

• A monthly uncapped bonus based on your individual contributions

• 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳  

• After 3 years of employment, you get a sabbatical of 4 weeks from us

• Keep growing with a study budget of €2000,- per year!

• Stay fit with your free gym membership!

• Pension scheme

• A flexible hybrid working model (around 2 days in the office) and a dedicated €500 budget to set up your home office 🏠

• Access to many discount programs, shop till you drop! 🛍

 📍 This position is based in our HQ in Eindhoven (Hybrid work model: at least 3x a week at the office)

This is what you tell people at parties about your job 👋

Sendcloud is the complete shipping platform for e-commerce – enabling retailers, marketplaces, and fulfilment companies to scale their operations while delivering great shipping experiences. We are Europe’s leading shipping platform. Trusted by over 25,000 e-commerce businesses, Sendcloud is on a mission to solve shipping globally.

What you will do in this role 🧐

As a Business Development Representative on the Dutch SMB market you will be joining a close, collaborative and successful team. Our Eindhoven office hosts the Dutch, Belgian, UK, Spanish and Italian sales teams. In this role you will be focusing on generating new business and pipeline through prospecting outbound opportunities.

You will specialise in the world of business development within the e-commerce space. By deeply understanding your prospects’ business and goals, you will be their first point of contact within Sendcloud and get them in touch with our Account Executives (AEs). You will closely work together with our AEs and learn the first basics of (SaaS) Sales.

This is an ideal opportunity to start your career in SaaS Sales and join an environment where career and personal growth is highly valued. By crushing your goals and generating business for Sendcloud you will become a valuable and impactful contributor to our path to IPO!

You can check out our Sales team making magic happen on our YouTube channel! ✨

Our perfect match 💗

You are at the beginning of your Sales career and you are looking for a role where you can kick start your career. You want to specialise in the most meaningful skills of sales; qualification and prospecting.

Personally

• You are self-motivated, resilient, and you spot and create opportunities.

• You are ambitious, coachable, reflective, and a problem solver.

• Must have a hunger for fast-tracked personal and career development.

• Passionate about starting a career in sales.

Professionally

• Some experience in cold-calling in an outbound environment is preferred. Hunter by nature 🐺

• Commercial mindset and background (Preferably HBO or university).

• Outstanding communication skills;  excellent command of Dutch and English on a spoken and written level. Good command of French is also highly preferred.

Our values:

• 💩  No bullshit: We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!

• 🎯  Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills

• 🎠  Have fun: You are not afraid to be yourself, and you love to be surrounded by your awesome colleagues!

Benefits 🎉

• A good base salary with room for growth, starting at 38k to 41k (with room for negotiation) + OTE with an uncapped bonus (based on performance)

• 28 holidays per year on a full-time basis + a free holiday on/around your birthday 🥳  

• After 3 years of employment, you get a sabbatical of 4 weeks from us

• Keep growing with a study budget of €2000,- per year!

• Stay fit with your free gym membership!

• Pension scheme

• A flexible hybrid working model (around 2 days in the office) and a dedicated €500 budget to set up your home office 🏠

• Access to many discount programs, shop till you drop! 🛍

Your Mission, Should You Choose to Accept It 

You’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. And while doing this, you’ll grow too: This is a place where your leadership and hospitality skills can really take off.  

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Lead daily front desk operations and guide the team during your shift 
• Coach, support, and motivate Front Office Hosts in the moment 
• Welcome guests, handle requests, and turn small moments into great stays 
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth 
• Manage bookings, room availability, payments, and other admin tasks 
• Spot chances to upsell rooms, local experiences, and TSH outlets 
• Share guest feedback and ideas to elevate our service 
• Help onboard new team members and create a fun, supportive vibe 

What You’ll Have 

• You have 1-3 years of experience as a front office supervisor or a similar hospitality role 
• You know the ins and outs of hospitality and are ready to take it to the next level.    
• You bring confidence, warmth, and strong people skills 
• You’re quick on your feet and great at solving problems in the moment 
• You bring a calm, steady presence during busy moments 
• You enjoy guiding others and lifting your team 
• You’re comfortable with modern hotel systems and curious to learn new tools 
• You’re fluent in English and Dutch; more languages are a big plus 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

As FC Lead, your mission is to build a high-performance, customer-first culture by enabling your team and creating a great place to work. You own site performance across safety, quality, and cost, with an driving excellence through 6S standards and Lean programs. By prioritizing leadership coaching and internal team development you deliver sustainable, reliable results that consistently exceed customer expectations.​

Tricks of the trade

• Lead the site: Take responsibility for site performance on a weekly, period, and annual basis, meeting safety, quality, and operational KPIs.​
• Build people culture: Create a high-performance environment where teams are supported, motivated, and accountable.​
• Develop leaders: Guide and coach Operations Managers and Supervisors to strengthen leadership quality across the site.​
• Drive key metrics: Deliver results on retention, perfect deliveries, delivery capacity, UPH, cost, and operational standards.​
• Manage incidents and planning: Handle critical incidents, manage escalations, and ensure smooth operational planning and continuity.​
• Lead HR and external affairs: Primary contact for the FC People Partner with direct accountability for complex HR cases; work with external stakeholders and authorities as required.

What you'll bring

• Bachelor’s or Master’s degree in relevant field​
• 6+ years operations experience, including large multi-shift teams
• Familiar with fast-paced environment
• Proven ability to lead, coach, and build high-performing teams​
• Experience driving Lean and continuous improvement initiatives​
• Proven ability to deliver results through KPIs and operational standards​
• Strong problem-solving and decision-making skills, managing critical incidents ​
• Fluent in English and Dutch

Picnic perks

You'll receive a competitive compensation package, including:

• 25 vacation days per year to recharge your batteries
• The option to lease a car
• You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations
• A flexible company pension plan called “Doenpensioen” at a.s.r.
• Picnic laptop and smartphone
• An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
• The chance to work in an international environment with motivated team members & legendary company events
• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party

Your Mission, Should You Choose to Accept It 

Food and drinks are at the heart of The Social Hub experience, and you’ll be the one making it all happen. As our F&B Manager, you’ll lead the outlets across restaurant, bar, café, and events, making sure guests leave with stories to tell and reasons to come back. You’ll work side by side with our Head Chef to keep service and kitchen in sync, while building a motivated team that knows how to deliver quality with energy. You’ll also keep a close eye on budgets and performance without losing sight of the guest experience.  

This role is all about balancing creativity, operations, and people leadership. If you’re a coach at heart, a strategist by nature, and thrive on empowering others to shine: This is your playground. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Lead and inspire outlet managers and supervisors across all F&B venues to deliver smooth, guest-first operations. 
• Work closely with the Head Chef to align service and kitchen teams for seamless coordination. 
• Maintain top-tier service standards and make sure every outlet hits the mark on quality, consistency, and guest satisfaction. 
• Engage with guests on the floor, gather feedback, and drive improvements that wow. 
• Collaborate on innovative menus and beverage programs that align with market trends and brand identity. 
• Monitor budgets, labor, and P&L performance, then take action to meet and exceed targets. 
• Develop promotions and activations in partnership with marketing to boost revenue and visibility. 
• Support and energize team training, development, and performance, building a strong, positive culture. 

What You’ll Have 

• At least 2 years of experience leading multi-outlet F&B operations in a high-volume setting. 
• Proven ability to manage restaurant, bar, and event teams with a collaborative, guest-focused approach. 
• Strong financial acumen; budgeting, cost control, and P&L ownership are second nature to you. 
• A passion for hospitality, team development, and creating memorable experiences. 
• Fluent in English and Dutch; additional languages are a plus. 
• Emotional intelligence and resilience. You thrive in fast-paced environments with confidence and care. 
• Experience using digital tools to streamline operations and enhance team performance. 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.  
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground   
  and the TSH Talent Foundation to create meaningful change  
• The chance to learn and grow in your role with the potential for future growth.  
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!  
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.