Your Mission, Should You Choose to Accept It 

You’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. And while doing this, you’ll grow too: This is a place where your leadership and hospitality skills can really take off.  

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Lead daily front desk operations and guide the team during your shift 
• Coach, support, and motivate Front Office Hosts in the moment 
• Welcome guests, handle requests, and turn small moments into great stays 
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth 
• Manage bookings, room availability, payments, and other admin tasks 
• Spot chances to upsell rooms, local experiences, and TSH outlets 
• Share guest feedback and ideas to elevate our service 
• Help onboard new team members and create a fun, supportive vibe 

What You’ll Have 

• You have 1-3 years of experience as a front office supervisor or a similar hospitality role 
• You know the ins and outs of hospitality and are ready to take it to the next level.    
• You bring confidence, warmth, and strong people skills 
• You’re quick on your feet and great at solving problems in the moment 
• You bring a calm, steady presence during busy moments 
• You enjoy guiding others and lifting your team 
• You’re comfortable with modern hotel systems and curious to learn new tools 
• You’re fluent in English and Dutch; more languages are a big plus 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.  

Come reimagine hospitality with us as our new superhost of our Eindhoven location!  

Your mission should you choose to accept it…  

As our Front Office Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Eindhoven-location will become a raving fan of TSH instantly!  

In case you don’t know who we are:  

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do

• You make sure everyone gets a warm welcome as soon as they walk in;  
• You’ll help our guests at our reception desk.
• You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party;  
• Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift;  
• You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!).  

Who You Are

• You’re currently enrolled in a University; 
• Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business; 
• Enjoy receiving and taking responsibility and you can work independently; 
• You have a flexible, hands-on, motivated and positive approach;  
• You’re an octopus that loves to get your dexterity skills into action;  
• You love responsibility and handle stressful peak periods like a pro;  
• Fluent in English and Dutch – Know any other languages? The more the merrier!  
• Hard working, responsible and a “let’s do this!” mentality;  
• You must be studying within the EU.  

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy. 
• On the job coaching and guidance. 
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. 
• A first glimpse into the world of Hospitality with one of the most innovative players in the market. 
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?  
• A wonderful workplace to call home with, dare we say it, fun colleagues.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture.  Your authenticity keeps our team diverse. Come as you are.