As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets.  As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will 

In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. 

An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver results, keeping different senior stakeholders accountable. This role is cross-functional in nature. You’ll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance. 

What you'll be doing:

• Lead in developing and optimizing our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market. 
• Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
• Use a combination of your commercial judgment, analytical skills, competitor research, and feedback from our customers and Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR. 
• Support the Senior Director for Pricing & Monetization in the yearly annual process for budget setting and company goals. 
• Explore net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery. 
• Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an ‘outside-in’ perspective to the business to inform internal efforts. 
• Constantly collaborate with your Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers.

Who you are: 

• Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
• Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments. 
• Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.)
• Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
• High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and ‘get it done’ attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
• Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Benefits:

Copenhagen

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops
• Restricted Stock Units

As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets.  As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will 

In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. 

An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver results, keeping different senior stakeholders accountable. This role is cross-functional in nature. You’ll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance. 

What you'll be doing:

• Lead in developing and optimizing our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market. 
• Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
• Use a combination of your commercial judgment, analytical skills, competitor research, and feedback from our customers and Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR. 
• Support the Senior Director for Pricing & Monetization in the yearly annual process for budget setting and company goals. 
• Explore net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery. 
• Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an ‘outside-in’ perspective to the business to inform internal efforts. 
• Constantly collaborate with your Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers.

Who you are: 

• Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
• Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments. 
• Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.)
• Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
• High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and ‘get it done’ attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
• Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Benefits: 

London

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• Private Medical Insurance
• Critical Illness Cover
• Restricted Stock Units

Liquid Personnel is recruiting a Children’s Social Worker to join its client’s Children’s Permanence & Throughcare team, based in Edinburgh & Borders Region.

What will your responsibilities be? 

In this position, you will manage a specialized caseload of children and young people looked after in permanent placements. Your key responsibilities will include:

• Permanence Assessments: Completing high-quality Form E and Form F assessments to secure stable, lifelong homes.
• Legal Navigation: Navigating the Children’s Hearing System and providing expert evidence in Sheriff Court for Permanence Orders and Adoption.
• Life Story Work: Helping children understand their history and identity through creative, trauma-informed direct work.
• Placement Support: Providing robust support to kinship carers and foster families to maintain placement stability and prevent breakdown.

Benefits:  

• Competitive Pay: An excellent rate of £36.00 per hour.
• Regional Reach: A unique opportunity to work across the vibrant landscape of the Edinburgh and Borders region.
• Trauma-Informed Culture: Join a service that prioritizes relationship-based practice and provides clinical supervision to help manage the emotional impact of the work.
• Hybrid Model: Flexible working options that allow you to manage your admin and reports from home while remaining present for the children in your care.

Qualifications and Experience: 

To be successful in this role you must have.  

• Registration: Current registration with the SSSC (Scottish Social Services Council) is mandatory.
• Experience: Significant experience in a statutory Children and Families setting, with a strong grasp of permanence and adoption legislation in Scotland.
• Knowledge: Expert knowledge of the Children (Scotland) Act 1995 and the Adoption and Children (Scotland) Act 2007.
• Transport: A full UK driving license and access to a vehicle are essential due to the geographical spread of the region. 

Why Liquid Personnel? 

• Free DBS and compliance service
• Twice weekly payroll and ‘Faster Pay’ service, getting you paid more quickly
• Access to exclusive roles that aren’t available from other agencies 
• Free access to Liquid’s exclusive social work training and CPD portal 
• Your own dedicated consultant with extensive social work knowledge 
• Access to a wide selection of social work positions across the UK 
• “Refer a Friend” bonus – get £500 for each social worker you refer who we successfully place* 
• “Find your own job” bonus – get £250 for bringing your own position to us * 

Liquid Personnel is an equal opportunities employer. Liquid Personnel Ltd is acting as an Employment Business in relation to this vacancy. * Terms and conditions apply to our bonus schemes. 

Reasonable Adjustments: 

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement. 
We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List. 
 

BH - 197704
GH - 34463

Senior Medical Writer 

Role Purpose

Our SMWs are responsible for driving day-to-day project delivery (with support from others) within an account in order to create outstanding medical content across a variety of therapy areas. This position is ideal for an experienced writer who has a passion for scientific and medical developments, a keen interest in AI, and who enjoys tackling new problems, interacting with clients, and mentoring internal team members.

Key Responsibilities

• Scientific knowledge:
  • Confidently steps into new therapeutic areas
  • Starting to lead discussions with clients and external experts on therapy area, drivers which influence treatment decision-making and patient pathways
• Strategic knowledge: Helps to lead meetings and strategic discussions with clients
• AI
  • Proactively utilizes a broad range of AI solutions to streamline complex projects, with support from others
  • Evaluates and implements AI-driven solutions to enhance the efficiency and effectiveness of projects, identifying opportunities for improvement and collaborating with team members to optimize project delivery
  • Provides guidance and training to team members on best practice
• Project ownership:
  • Leads content delivery for complex projects with supervision from senior team, delegating to AMW/MWs as needed and where appropriate to ensure timely execution to a high standard
  • Skilled in achieving communications objectives by employing a broad range of channels and formats
• Project development:
  • Interrogates briefs from clients/internal teams and proactively flags any queries or potential issues
  • Applies critical thinking skills towards a project brief to achieve deliverables in a timely and efficient manner
  • Provides a proactive, solution-focused approach towards resolving queries, and addressing feedback
  • Initiates discussions with Account Teams regarding potential barriers to successful project completion that may arise
• Editorial:
  • Develops compelling narratives from complex information
  • Structures and writes novel projects that may not have been executed previously
• Quality control:
  • Takes responsibility for overall quality of deliverables with supervision from senior team
  • Reviews JMWs’ work for adherence to brief, client objectives and quality of writing, providing constructive feedback
• On site: Leads elements of the on-site programme across a variety of events with support from others
• Client liaison: Leads scientific discussion with clients and external experts as appropriate to capture briefs, resolve queries, and progress scientific content development in timely and efficient manner
• Growth and new business
  • Supports development of scientific content for new therapeutic areas for new business
  • Proactively identifies new business opportunities with new and existing clients
• Project management: Provides timely and accurate communication to accounts team on writer hours, and project progress
• Teamwork: Trains/mentors junior writers on account-specific therapy area knowledge and processes

Qualifications and skills

• You should bring a strong scientific background with a degree in a scientific or medical discipline (post-graduate degree preferred). A high level of academic achievement is expected
• You should bring previous experience of medical writing at an MW level or above
• A passion for, and profound understanding of, healthcare, science, medicine, and the pharmaceutical industry is essential, as well as a keen interest in AI technologies
• You’ll need to be personable, articulate, and capable of nurturing relationships. Previous experience mentoring MWs and interacting regularly with clients is essential

What Real Chemistry offers

Real Chemistry offers a comprehensive benefit program and perks. Learn more about our great benefits and perks at: http://www.realchemistry.com/

Real Chemistry is looking for a Senior Director to join our growing team!

Our Senior Directors are fundamental for directing programmes across the Real Chemistry ‘One Medical’ business. This position is perfect for a visionary leader who can use their extensive team leadership experience, therapy area and scientific expertise, and strong strategic thinking skills to define cutting-edge strategies and ensure excellence in all deliverables across the Medical team.

Senior Directors thrive in shaping the future of the business and fostering a dynamic, supportive, and innovative environment. Our Senior Directors have the opportunity to specialise in content development, team leadership, team development, and/or strategic thinking.

What you’ll do:

• Therapy area and scientific expertise: Direct internal programmes related to therapy area and scientific expertise across the global ‘One Medical’ team
• Strategic thinking: Define strategy on new and complex business proposals in
  collaboration with senior team members
• Client relationships: Proactively act as trusted advisor for clients and internal teams across Real Chemistry
• Managing and advising:
• Lead, shape and direct medical teams to deliver a range of assets whilst fostering an environment of intellectual curiosity
• Ensure that processes and team structures result in the highest quality of
  deliverables
• Coaching and mentoring:
• Foster a culture of mentorship across the agency
• Collaborate with agency leaders to direct mentoring programmes across the
  agency
• Overarching planning to meet KPIs/timelines/budget: Promote development of best practices for project management and content delivery to ensure exceptional quality across the Medical team
• Financial and resource management
• Plan resource allocation across the Medical function, fostering inter-agency
  cooperation and sharing of resources and expertise to amplify collective
  efficiency and effectiveness
• Define and refine processes for financial management of accounts

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• You should bring previous extensive experience within medical education including roles that involved management of multiple large teams of medical writers and/or strategists
• Proven record of building strong client relationships and growing business opportunities
• A profound understanding of healthcare, science, medicine, and the pharmaceutical industry is essential
• A high level of academic achievement is expected
• You’ll need to be personable, articulate, and capable of nurturing relationships, with a knack for delivering persuasive presentations

Medical Writer

Role Purpose

Our MWs play a fundamental role in our business by contributing to day-to-day project delivery within an account to create outstanding medical content across a variety of therapy areas. This position is ideal for a proactive communicator with a passion for science, a keen interest in AI, and a keen eye for detail who is looking to develop their medical writing career further.  

This role is based in the UK and employed under a UK contract of employment, with contractual working hours of 40 hours per week, but works as part of teams supporting US business and clients. The role works closely with US-based colleagues and may have day-to-day line management from leaders supporting US business. As for any role in Real Chemistry, reasonable flexibility to work across US and other time zones will be required depending on business need.

Key Responsibilities

• Scientific knowledge:
  • Has a good understanding of assigned therapeutic areas
  • Effectively analyses and interprets scientific data to work on a wide range of assigned projects
• Strategic knowledge:
  • Understands the medical affairs and commercial spaces within which clients work
  • Reviews literature and competitive information to continually expand understanding of brand/marketplace and emerging competitors and shares findings and implications with teams
  • Participates in meetings and strategic discussions with clients, authors, and advisors
• AI
  • Confidently and efficiently uses AI tools to support assigned tasks, ensuring efficiency and accuracy in their work
  • Seeks out new opportunities to apply AI tools in to improve personal workflow and task management
• Project ownership:
  • Takes some responsibility for day-to-day delivery of scientific content under supervision of MW2 or SMW and higher
  • Ensures communication objectives are met on assigned projects
• Editorial:
  • Adapts writing style to suit different audiences (e.g. primary and secondary care physicians, nurses or patients)
  • Structure and writes more commercially focused or complicated materials such as story flows/strategic frameworks, competitor intelligence, advisory board reports, etc. with clear supervision from SMW or higher
• Quality control:
  • Ensures all work is referenced appropriately and is provided with a full reference pack
  • Ensures all work is tagged appropriately on VVPM
  • Is fully adherent to and shows a good working knowledge the ABPI code of conduct
  • Demonstrates knowledge of good practice/industry guidelines and ensures project work is compliant with these with supervision from senior team
• On site: May go on-site across a variety of events and interacting with clients and faculty to develop and finalise content
• Client liaison: Has begun to have client contact for content development on straight-forward projects and escalates queries in more challenging scenarios
• Project management
  • Adheres to project schedules and briefs
  • Understands key dates in project timelines and keeps the account team apprised of status on projects by providing timely and accurate communication
  • Proactively clarifies how a project status is tracking versus the number of hours available
  • Participates in the tracking of project deliverables, identifying impact of out-of-scope changes
  • Adheres to project budgets, or proactively provides appropriate reasons not to
• Teamwork: Trains/mentors junior writers on writing and company processes

Qualifications and skills

• You should bring a strong scientific background with a degree in a scientific or medical discipline (post-graduate degree preferred). A high level of academic achievement is expected
• A passion for, and profound understanding of, healthcare, science, medicine, and the pharmaceutical industry is essential, as well as a keen interest in AI technologies
• You’ll need to be personable, articulate, and have a keen eye for detail
• You should bring previous experience as a (junior) medical writer at an agency or within a pharmaceutical organisation

What Real Chemistry offers

Real Chemistry offers a comprehensive benefit program and perks. Learn more about our great benefits and perks at: http://www.realchemistry.com/

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Account Executive II will manage a defined sales territory and be responsible for delivering against a quota goal for the defined territory.

The Account Executive II will identify, generate, qualify, and close new business for customers and prospects in a defined territory.  Responsible for managing the full sales lifecycle, building the go-to-market plan (including direct and indirect business). 

What You’ll Do

• Develop new and existing accounts within a defined territory
• Complete and maintain a territory sales plan which outlines a road map to success
• Responsible for meeting or exceeding your monthly and annual quota. by proactively prospecting for All Product Lines and opportunities with new and existing customers
• Responsible for sales forecasting, lead generation, prospecting, and account management through the close cycle
• Maintain accurate Whitespace data on customer and focus prospect accounts
• Partner closely with SE’s, PAM’s and wider POD to deliver territory goals
• Algin with Channel team and Channel Partners to deliver value to our customers and BeyondTrust wherever possible
• Align with SDR team to proactively cover your total addressable market (focus and non-focus territory accounts)
• Attend corporate trade shows and events
• Maintain sales pipeline activity in Salesforce
• Schedule and conduct product demonstrations and detailed presentations to prospects, customers and partners
• Lead RFP responses for your accounts
• Own full end-to-end sales cycle, including running sales meetings, working closely with your SE and partner network, managing a deal through to close.
• Act as an advisor to prospects to understand whether their needs could be met with the BeyondTrust product portfolio
• Understand and document customers’ business and IT strategies, priorities, and goals; capture this data accurately in CRM system

What You’ll Bring

• Bachelor’s degree or equivalent work experience
• 2-4+ years customer-facing sales experience with security, PAM, Identity Management, or IT related software
• Proven track record of meeting or exceeding sales quota
• Excellent communication and influencing skills
• Demonstrated ability to effectively present and sell a technical solution
• Strong communication, negotiation, and organizational skills required.  This position will have a heavy emphasis on telephone-based activity.
• Ability to work in a team selling environment
• Experience with SalesForce.com
• Ability to find and uncover new opportunities with prospects and existing business, cold calling and hunting for business
• Demonstrated negotiation skills

Nice To Have

• Completed sales training (Sandler, SPIN, DISC, TAS, Miller)

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 


#LI-EG1

Job Summary:

Real Chemistry is looking for a Account Manager to join our growing team!

As an Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium-sized projects. As a captain, you will be responsible for managing the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead.

What you’ll do:

Client delivery

• Act as day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans

• Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work (review content developed by more junior team members), delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)

• Ownership of and accountability for medium-sized client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes

• Actively demonstrate an understanding of your clients’ needs (building an awareness of their strategy and brand) and preferences in your interactions and the delivery of work

• Confidently develop written content (briefing documents, etc) and gain experience reviewing junior team members’ work, ensuring content is accurate and developed to a high standard ahead of more senior review

Business development

• Start to identify areas for growth (evolving existing programmes and/or additional tactics), proactively sharing new ideas with your team and client

• Take an active role in new business, which may include undertaking and presenting research to the pitch team, or facilitating team input via brainstorms/presenting as part of the pitch team

Team management

• Maintain an awareness of the professional development of more junior team members on your accounts, through regular catch ups and interactions

• Develop your coaching, delegation and briefing (both internally and externally with suppliers) skills, and lead by example; use these approaches to upskill, develop and inspire more junior team members

• Buddy new SAA/AM starters

Financial management

• Develop a greater understanding of the account finances beyond your projects, proactively supporting your account lead with financial management including managing Salesforce opportunities, invoicing and forecasting

• Develop accurate budgets for clients, reflecting on previous projects and gathering cost quotes

• Manage the budget for projects that you own, feeding into your account lead as part of the broader programme finances; identify where project is going out of scope and alert your account lead with details of additional budget required

• Input into the resourcing process by sharing with your account/medical writer lead the requirements for your projects

• Complete your timesheets and expense claims accurately and on time and take an active role in reviewing timesheets across some of your projects

Agency environment

• Participate in internal initiatives which contribute to the culture or development of the Medical Communications team, or Real Chemistry more broadly (e.g., compliance/socials/inspiration)

• Immerse yourself in the medical communications and pharma industries, and your client companies and therapy areas: engage with every opportunity to establish an awareness of developments, innovations and trends. Look for opportunities to reflect these in your work and flag your ideas to your teams and wider team to raise your internal profile

This position is a perfect fit for you if:

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.

• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Relevant degree in a scientific subject

• Highly organised with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail

• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration

• Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines

• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable

• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget

• Ability to develop project scopes and vendor contracts

• Excellent business communication ability, including informal/formal presentation and writing skills

• High energy, able to effectively operate in fast-paced, growing and evolving environment

Senior Medical Writer 

Our Senior Medical Writers are responsible for driving day-to-day project delivery (with support from others) within an account in order to create outstanding medical content across a variety of therapy areas. This position is ideal for an experienced writer who has a passion for scientific and medical developments, a keen interest in AI, and who enjoys tackling new problems, interacting with clients, and mentoring internal team members.

Key Responsibilities

• Scientific knowledge:
  • Confidently steps into new therapeutic areas
  • Starting to lead discussions with clients and external experts on therapy area, drivers which influence treatment decision-making and patient pathways
• Strategic knowledge: Helps to lead meetings and strategic discussions with clients
• AI
  • Proactively utilizes a broad range of AI solutions to streamline complex projects, with support from others
  • Evaluates and implements AI-driven solutions to enhance the efficiency and effectiveness of projects, identifying opportunities for improvement and collaborating with team members to optimize project delivery
  • Provides guidance and training to team members on best practice
• Project ownership:
  • Leads content delivery for complex projects with supervision from senior team, delegating to AMW/MWs as needed and where appropriate to ensure timely execution to a high standard
  • Skilled in achieving communications objectives by employing a broad range of channels and formats
• Project development:
  • Interrogates briefs from clients/internal teams and proactively flags any queries or potential issues
  • Applies critical thinking skills towards a project brief to achieve deliverables in a timely and efficient manner
  • Provides a proactive, solution-focused approach towards resolving queries, and addressing feedback
  • Initiates discussions with Account Teams regarding potential barriers to successful project completion that may arise
• Editorial:
  • Develops compelling narratives from complex information
  • Structures and writes novel projects that may not have been executed previously
• Quality control:
  • Takes responsibility for overall quality of deliverables with supervision from senior team
  • Reviews JMWs’ work for adherence to brief, client objectives and quality of writing, providing constructive feedback
• On site: Leads elements of the on-site programme across a variety of events with support from others
• Client liaison: Leads scientific discussion with clients and external experts as appropriate to capture briefs, resolve queries, and progress scientific content development in timely and efficient manner
• Growth and new business
  • Supports development of scientific content for new therapeutic areas for new business
  • Proactively identifies new business opportunities with new and existing clients
• Project management: Provides timely and accurate communication to accounts team on writer hours, and project progress
• Teamwork: Trains/mentors junior writers on account-specific therapy area knowledge and processes

Qualifications and skills

• You should bring a strong scientific background with a degree in a scientific or medical discipline (post-graduate degree preferred). A high level of academic achievement is expected
• You should bring previous experience of medical writing at an MW level or above
• A passion for, and profound understanding of, healthcare, science, medicine, and the pharmaceutical industry is essential, as well as a keen interest in AI technologies
• You’ll need to be personable, articulate, and capable of nurturing relationships. Previous experience mentoring MWs and interacting regularly with clients is essential

What Real Chemistry offers

Real Chemistry offers a comprehensive benefit program and perks. Learn more about our great benefits and perks at: http://www.realchemistry.com/

12-month FTC 

Are you a master of co-ordination who thrives at the intersection of creativity and strategy? 

The way that marketing gets done is changing. We’re looking for an FTC Global Campaign Manager who can help us on our transformation journey to embrace agentic marketing. Over these 12 months, you’ll plug into complex and exciting projects that drive our marketing organisation, and entire business, forward. 

It’s a pivotal role for someone with a bold growth mindset and both a confidence and curiosity about best practice marketing operations. 

Trustpilot’s Studio is looking for a Global Campaign Manager to lead the planning and delivery of high-impact marketing campaigns that reach millions. As a critical member of our Marketing team, you’ll drive alignment between brand, product, and commercial priorities, ensuring our message remains consistent across global markets. 

You’ll be the operational engine behind our most ambitious projects, turning high-level strategies into actionable results while helping us evolve how we work. If you are motivated by creating structure that enables world-class creativity, we want to hear from you.

What you'll be doing:

The Global Campaign Manager leads the end-to-end coordination and delivery of high-impact global marketing campaigns within Trustpilot's Studio.

• Lead end-to-end campaign execution by translating brand and product strategies into actionable project plans and deliverables.
• Investigate and make business cases for how AI models and tools can help us deliver excellent marketing
• Drive global alignment by partnering with regional leads and channel owners to ensure consistent rollouts and messaging across all markets.
• Manage project lifecycles by scoping timelines, identifying risks, and proactively removing blockers to ensure on-time, high-quality delivery.
• Optimize Studio operations by refining planning frameworks and workflow systems to improve efficiency and resource allocation in collaboration with the Marketing Operations team.
• Maintain central visibility through a campaign calendar and reporting dashboard to track progress, assets, and key milestones aligned to Marketing Operations defined standards.
• Manage budget and external talent, tracking expenditures and overseeing relationships with freelancers or vendors as needed.

Who you are:

• Experienced campaign leader: You have a proven track record in campaign management or marketing operations, ideally within a global or SaaS organization.
• Strategic project manager: You are skilled at leading multi-channel campaigns from initial planning through to post-launch reporting.
• Collaborative communicator: You excel at managing cross-functional teams and external partners, remaining calm and positive under pressure.
• Process-oriented: You’re comfortable using tools like Jira, Google Sheets, Asana, or monday.com to create structure and drive operational excellence.
• Change-agile: You bring a natural curiosity to your work and are keen to adapt your approach as our operating model and organizational processes evolve
• Data-informed: You have a strong understanding of creative workflows and are comfortable working with performance reporting dashboards.
• Versatile contributor: You are equally comfortable engaging in high-level creative discussions as you are in detailed operational planning.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure? 

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! 

#LI-JR1

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• A range of flexible working options to dedicate time to what A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for - or work remotely if you prefer 
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions.

What you’ll be doing:

• QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC.
• Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency.
• Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off.
• End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs.
• Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks.
• Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment.
• Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting.
• Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria.
• DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery.
• Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides.
• Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation.

Who you are:

Technical Skills

• Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued.
• Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite.
• Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC).
• Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing.
• Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems.
• Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically.
• Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders.
• A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. 
• A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture.
• Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions.

What you’ll be doing:

• QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC.
• Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency.
• Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off.
• End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs.
• Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks.
• Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment.
• Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting.
• Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria.
• DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery.
• Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides.
• Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation.

Who you are:

Technical Skills

• Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued.
• Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite.
• Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC).
• Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing.
• Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems.
• Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically.
• Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders.
• A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. 
• A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture.
• Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts.

What’s in it for you:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. 

We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions.

What you’ll be doing:

• QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC.
• Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency.
• Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off.
• End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs.
• Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks.
• Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment.
• Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting.
• Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria.
• DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery.
• Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides.
• Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation.

Who you are:

Technical Skills

• Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued.
• Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite.
• Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC).
• Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing.
• Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems.
• Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically.
• Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders.
• A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. 
• A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture.
• Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

We’re hiring a Product Manager to drive Authorize, a key product solution of Ping Identity focused on the future of authorization. You’ll help shape how people and AI Agents securely access resources.

You’ll work on one of the most exciting fields in digital identity: dynamic authorization. Ping’s Authorize solution is already in the market and rapidly gaining traction with global enterprises. The rapid rise of Agentic AI has accelerated interest and focus in this domain. You’ll partner with a team that moves fast, listens closely, and obsesses over user value. 

The Product Manager role is an important part of Ping Identity’s worldwide go to market strategy for our products. You will report to the Group Product Manager for Authorization. You will contribute to and implement the product strategy by leading on all execution activities, creating product requirements, coordinating backlogs and owning the roadmap. You will be a close partner with both sales and engineering, acting as the voice of the customer for engineering, and providing insight and guidance on use cases to the field. 

We are increasingly leveraging AI to accelerate delivery, enhance decision-making, and improve overall effectiveness across the product lifecycle, and you will have the opportunity to drive how this evolves at Ping.

This is a high-impact role, focused on building the next generation of authorization capability that will be foundational to Ping’s platforms in the Agentic era.

What You’ll Do

• Maintain and own the multi-quarter product roadmap, backlog, and quarterly feature delivery, and influence and implement the product strategy for PingOne Authorize (multi-tenant SaaS) and PingAuthorize (on-premises software)
• Leverage AI tools to improve efficiency and effectiveness across product management workflows, including research, analysis, documentation, prioritization, and cross-functional communication.
• Gather market, customer, prospect, and partner input to understand customer scenarios and technical requirements, uncover pain points and unmet needs, and act as technical expert on customer use cases.
• Provide detailed input into the product planning process and priority of features for communication to engineering.
• Develop technical requirements and collaborate closely with engineering, design, marketing, and sales to build, launch, and refine high-quality and polished features that meet customer and market needs.
• Perform market analysis, identifying industry trends, strategic needs, and competitive pressures to inform product direction.
• Become a subject matter expert on authorization and the Authorize products, helping to scale understanding and adoption of externalized authorization internally and externally.

What You’ll Bring

• 3+ years of work experience in cloud computing in a product management or engineering role.
• Knowledge of identity and access management, fine-grained authorization or identity use cases, standards and technology.
• A history of managing product development lifecycles to consistently deliver high-quality releases.
• Comfort in discussing product capabilities and market relevance to end-users, partners, engineers, analysts.
• The ability to gather and prioritize market data to maintain a product roadmap.
• Able to synthesize technical information into crisp recommendations and present and defend recommendations to a variety of audiences.
• Strong project/program management leadership including scope, schedule, budget, quality, communications.
• Able to create effective relationships, influence and collaborate internally and externally at all organizational levels.
• Proven strength solving technical problems by driving cross-team collaboration, ownership, and accountability.
• High-agency and extreme ownership: You consistently take initiative, drive progress without waiting for direction, and assume accountability for outcomes
• Creative and enthusiasm to boost efficiency with AI, through workflows, tools, or automation.
• Process-focused mindset: you bring clarity and consistency to how work gets done: You establish clear, repeatable processes that align teams and ensure predictable delivery.

Internal Audit at Trustpilot plays an important role in helping the business manage risk, strengthen controls and support good decision-making across a fast-moving, international business. We’re looking for an experienced Internal Audit Manager to join a small, high-impact team and take on a broad role across the full audit lifecycle, from planning and fieldwork through to reporting, follow-up and wider team priorities.

This is a great opportunity for someone who enjoys variety, ownership and exposure. You’ll work closely with senior stakeholders across the business, lead audits across a wide range of topics, and help deliver a thoughtful, risk-based Internal Audit programme that adds real value. In a lean team, this role offers the chance to be hands-on, highly visible and trusted to get on with things, while also contributing to the continued development of the function as it evolves.

What you’ll be doing:

In this role, you will help deliver high-quality, risk-based internal audit work and act as a trusted, hands-on member of a small team with broad responsibility and visibility.

• Lead internal audits end-to-end, including planning, scoping, fieldwork, issue development, reporting and follow-up.
• Build strong relationships with stakeholders across the business to understand risks, assess controls and identify practical opportunities for improvement.
• Prepare clear, well-structured and insightful audit reports and other written outputs for senior management and governance audiences.
• Support the development and delivery of the annual Internal Audit plan, including risk assessment, audit planning and tracking progress against priorities.
• Contribute to Audit & Risk Committee reporting and other governance materials by preparing high-quality analysis, updates and supporting content.
• Monitor management actions to help ensure audit findings are addressed effectively and in a timely way.
• Work closely with co-source partners and other assurance providers where relevant, helping to coordinate activity and maintain quality across delivery.
• Contribute to the continued development of Internal Audit’s methodology, ways of working and stakeholder engagement as the function grows and matures.

Who you are:

• You have strong Internal Audit experience, either in-house or in professional services, with a solid understanding of risk, controls and audit methodology.
• You have a track record of leading audits end-to-end and are comfortable taking ownership of your work with a high degree of independence.
• You write clearly and confidently, and are able to turn complex information into concise, well-judged reporting for different audiences.
• You are comfortable working with senior stakeholders and know how to build credibility, ask the right questions and provide constructive challenge.
• You are organised, pragmatic and self-sufficient, with the ability to manage competing priorities in a lean, fast-paced environment.
• You will likely hold a relevant professional qualification such as ACA, ACCA, CIA or equivalent, together with strong Internal Audit experience.
• Experience auditing a broad range of operational, commercial or governance topics in a listed or international business would be helpful, but is not essential.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Internal Audit at Trustpilot plays an important role in helping the business manage risk, strengthen controls and support good decision-making across a fast-moving, international business. We’re looking for an experienced Internal Audit Manager to join a small, high-impact team and take on a broad role across the full audit lifecycle, from planning and fieldwork through to reporting, follow-up and wider team priorities.

This is a great opportunity for someone who enjoys variety, ownership and exposure. You’ll work closely with senior stakeholders across the business, lead audits across a wide range of topics, and help deliver a thoughtful, risk-based Internal Audit programme that adds real value. In a lean team, this role offers the chance to be hands-on, highly visible and trusted to get on with things, while also contributing to the continued development of the function as it evolves.

What you’ll be doing:

In this role, you will help deliver high-quality, risk-based internal audit work and act as a trusted, hands-on member of a small team with broad responsibility and visibility.

• Lead internal audits end-to-end, including planning, scoping, fieldwork, issue development, reporting and follow-up.
• Build strong relationships with stakeholders across the business to understand risks, assess controls and identify practical opportunities for improvement.
• Prepare clear, well-structured and insightful audit reports and other written outputs for senior management and governance audiences.
• Support the development and delivery of the annual Internal Audit plan, including risk assessment, audit planning and tracking progress against priorities.
• Contribute to Audit & Risk Committee reporting and other governance materials by preparing high-quality analysis, updates and supporting content.
• Monitor management actions to help ensure audit findings are addressed effectively and in a timely way.
• Work closely with co-source partners and other assurance providers where relevant, helping to coordinate activity and maintain quality across delivery.
• Contribute to the continued development of Internal Audit’s methodology, ways of working and stakeholder engagement as the function grows and matures.

Who you are:

• You have strong Internal Audit experience, either in-house or in professional services, with a solid understanding of risk, controls and audit methodology.
• You have a track record of leading audits end-to-end and are comfortable taking ownership of your work with a high degree of independence.
• You write clearly and confidently, and are able to turn complex information into concise, well-judged reporting for different audiences.
• You are comfortable working with senior stakeholders and know how to build credibility, ask the right questions and provide constructive challenge.
• You are organised, pragmatic and self-sufficient, with the ability to manage competing priorities in a lean, fast-paced environment.
• You will likely hold a relevant professional qualification such as ACA, ACCA, CIA or equivalent, together with strong Internal Audit experience.
• Experience auditing a broad range of operational, commercial or governance topics in a listed or international business would be helpful, but is not essential.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Real Chemistry is looking for a Director, Medical Strategy to join our growing team!

Join our expanding team to shape 21GRAMS’s global strategic medical capabilities. As part of the Medical Strategy Team, you'll merge scientific expertise with strategic insight and commercial acumen. You'll guide clients through key product lifecycle stages, from defining impactful brand strategies to executing innovative tactics. Beyond analysing complex data, your role involves understanding perspectives and behaviours to craft patient-centric narratives that resonate with stakeholders. We seek someone who fosters curiosity, thinks creatively, and acts as a strategic partner for both our team and clients, ensuring alignment with their goals. 

What you’ll do:

• Drive strategic medical thinking within our creative advertising team 
• Oversee UK-based global medical copywriters, providing mentorship and guidance in the development of key content
• Shape project direction based on client interests and desired outcomes, ensuring scientific elevation and tailored messaging
• Conduct research on medicines, therapeutic landscapes, and competitors to inform brand communication and strategy
• Collaborate with Brand Strategy team and Senior account teams to align direction with client strategy and insights
• Collaborate with Creatives to ensure scientific / medical accuracy in briefs and resonance of outputs
• Provide scientific guidance to teams, ensuring accuracy, compliance, and alignment with client objectives
• Foster strong client relationships, identify growth opportunities, and support new business initiatives with research and pitch narrative development

This position is a perfect fit for you if:

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Experience in strategic projects with global clients, preferably from an advertising or agency, in roles like Medical/Scientific Strategist or Senior Medical Writer or Copywriter
• Advanced degree (PharmD, PhD, MSc, RN, MD) in a scientific/medical discipline is preferable
• Ability to discern underlying challenges by actively listening and understanding both spoken and unspoken cues
• High client EQ, adept at adapting approaches to match client styles and interests
• Proficiency in storytelling, presentation, and distilling complex concepts into impactful narratives
• Strong work ethic, proactive attitude, adept at independent project delivery with minimal guidance, proficient in scientific research tools like PubMed, and competent in software like Word, Excel, and PowerPoint; familiarity with the healthcare ecosystem and 4+ years of experience in launching biopharmaceutical brands.

Ready to help us navigate a major shift in technology that brings both exciting opportunities and new security risks? Our Information Security team's mission is to securely enable Trustpilot to be the universal symbol of trust. As our new Governance, Risk and Compliance Analyst, you'll get hands-on with some of our most exciting initiatives yet.

You'll help mature our core compliance frameworks and play a key role in shaping our approach to AI security and governance. From risk-assessing new AI systems to helping us use AI to automate manual GRC workflows, your work will directly strengthen our security posture.

We're an open, inclusive and collaborative team of security enthusiasts who work closely with engineers and data scientists to solve complex problems. If you're a pragmatic technologist who loves balancing risk with fast-paced innovation, we want you to bring your unique perspective and ideas to our team.

You'll partner with our security, risk and engineering teams, to mature our core compliance programs and safely adopt exciting new AI technologies, directly strengthening the trust millions of people place in our platform.

• Drive our ongoing compliance efforts for major industry standards, including SOC 2, ISO27001, ISO42001 and PCI DSS, ensuring we consistently meet commitments to our customers.
• Evaluate and manage the security risks associated with our new artificial intelligence and machine learning systems, allowing our product teams to innovate safely and securely.
• Streamline how we assess the security of our vendors and third-party tools, paying special attention to how we safely integrate external AI technologies into our business.
• Help develop our internal standards for artificial intelligence, keeping us ahead of the curve on new global regulations like the EU AI Act.
• Identify opportunities to replace manual, repetitive risk management tasks with smart, AI-driven automation.
• Refresh our security policies and public-facing documents to clearly communicate our security posture to our customers, partners and auditors.
• Act as an advocate for security awareness across the business, helping colleagues understand how balancing risk and innovation leads to better, safer products.

Who you are:

• You have solid experience managing and auditing against core compliance frameworks, such as SOC 2, ISO27001 and PCI DSS.
• You're well-versed in risk management processes, including risk identification, third-party risk management and vendor security due diligence.
• You have practical experience developing, implementing and managing security policies and procedures.
• You're a pragmatist who knows how to balance security risks with the pace of innovation, bringing a solid understanding of cloud environment risks.
• Bonus points if you're familiar with emerging AI governance frameworks (like the EU AI Act, NIST AI RMF, and ISO/IEC 42001) or have a strong desire to learn them on the job.
• Bonus points if you have experience with, or a keen interest in, using AI to automate manual tasks and drive efficiencies in GRC workflows.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Ready to help us navigate a major shift in technology that brings both exciting opportunities and new security risks? Our Information Security team's mission is to securely enable Trustpilot to be the universal symbol of trust. As our new Governance, Risk and Compliance Analyst, you'll get hands-on with some of our most exciting initiatives yet.

You'll help mature our core compliance frameworks and play a key role in shaping our approach to AI security and governance. From risk-assessing new AI systems to helping us use AI to automate manual GRC workflows, your work will directly strengthen our security posture.

We're an open, inclusive and collaborative team of security enthusiasts who work closely with engineers and data scientists to solve complex problems. If you're a pragmatic technologist who loves balancing risk with fast-paced innovation, we want you to bring your unique perspective and ideas to our team.

You'll partner with our security, risk and engineering teams, to mature our core compliance programs and safely adopt exciting new AI technologies, directly strengthening the trust millions of people place in our platform.

• Drive our ongoing compliance efforts for major industry standards, including SOC 2, ISO27001, ISO42001 and PCI DSS, ensuring we consistently meet commitments to our customers.
• Evaluate and manage the security risks associated with our new artificial intelligence and machine learning systems, allowing our product teams to innovate safely and securely.
• Streamline how we assess the security of our vendors and third-party tools, paying special attention to how we safely integrate external AI technologies into our business.
• Help develop our internal standards for artificial intelligence, keeping us ahead of the curve on new global regulations like the EU AI Act.
• Identify opportunities to replace manual, repetitive risk management tasks with smart, AI-driven automation.
• Refresh our security policies and public-facing documents to clearly communicate our security posture to our customers, partners and auditors.
• Act as an advocate for security awareness across the business, helping colleagues understand how balancing risk and innovation leads to better, safer products.

Who you are:

• You have solid experience managing and auditing against core compliance frameworks, such as SOC 2, ISO27001 and PCI DSS.
• You're well-versed in risk management processes, including risk identification, third-party risk management and vendor security due diligence.
• You have practical experience developing, implementing and managing security policies and procedures.
• You're a pragmatist who knows how to balance security risks with the pace of innovation, bringing a solid understanding of cloud environment risks.
• Bonus points if you're familiar with emerging AI governance frameworks (like the EU AI Act, NIST AI RMF, and ISO/IEC 42001) or have a strong desire to learn them on the job.
• Bonus points if you have experience with, or a keen interest in, using AI to automate manual tasks and drive efficiencies in GRC workflows.

What’s in it for you:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

The Role 

We are looking for a Senior Infrastructure Manager who is, first and foremost, a people leader.

In this role, your primary responsibility is the health, performance, and career growth of your engineering team. While you must possess a solid technical background to understand the challenges your team faces, your day-to-day focus will not be hands-on technical work. Instead, you will use your experience to remove blockers, guide decision-making, and ensure your engineers have the environment they need to succeed.

You will act as the bridge between technical execution and business strategy, team budget management, defining roadmaps, and ensuring operational excellence across a complex hybrid (predominantly on-prem and some cloud) estate.

The Team You Will Lead 

You will lead the Infrastructure Solutions team within the wider Technical Operations department. Your engineers are responsible for building the environment, delivering projects as requested by Engineering and Product, and ensuring we remain available, scalable, and secure. They are not responsible for the BAU function of the platforms that is managed by another team within Technical Operations. The Infrastructure Solutions team takes a concept or idea and makes that into a reality within the boundaries and constraints of our platforms. 

You will be managing a team of engineers who individually possess experience in:

• On-Premise Linux systems, Container solutions, Debian packaging, Ansible, data streaming and queuing technologies such as Kafka or RabbitMQ
• Advanced database management knowledge (MySQL, Postgres) in replicated environments.
• Physical Network management, with an on-prem estate that is Juniper focused. 
• Cloud environments: GCP and AWS
• Platform engineer focused on building, maintaining and supporting an Internal Developer Platform (CI/CD)

The Operational Reality

It is important to be transparent about the environment you are joining. We operate at high velocity with a broad and complex technology estate. However, we are a lean team, not a giant corporation with endless resources.

• Context Switching is the Norm
• You will rarely have the luxury of focusing on a single task for weeks at a time. You will be required to shift focus multiple times a week, and sometimes multiple times a day, as business priorities evolve.
• Agility over Silos
• Because we are a lean team, we wear many hats. You must be comfortable pivoting from a strategic discussion to an operational challenge without losing momentum.
• Focus Management
• Success in this role requires the ability to maintain high standards while navigating a workload that changes dynamically. This is not a role for those who prefer a slow, singular focus; it is for those who thrive on variety, pace, and solving complex problems in real-time.

As the Senior Infrastructure Manager, You Will:

People Leadership & Talent Development

• Team Management
• Lead, mentor, and motivate a team of infrastructure engineers. Conduct weekly 1-2-1s, manage performance reviews, and handle all aspects of people management.
• Formal Training & Growth
• Go beyond ad-hoc mentoring to schedule and lead formal training sessions regarding operational improvements. Actively create professional development plans for your direct reports.
• Recruitment & Retention
• Own the hiring process for your team, ensuring we attract top talent and maintain a supportive, inclusive culture.
• Culture of Learning
• Foster a "Self-Learner" mindset. Create a transparent environment where failures are treated as learning opportunities and documented as such for future reference.

Strategic & Operational Management

• Budget & Capacity Planning
• Ability to own your team's budget and lead capacity planning initiatives. You will forecast future infrastructure needs to ensure we remain scalable while managing spend for subscriptions and hardware.
• Risk & Contingency
• Proactively identify operational risks and form contingency plans immediately to ensure business continuity.
• Procedure & Frameworks
• Ability to define, maintain, and cascade operational procedures (SOPs) and ITIL standards.
• Prioritisation
• Shield your team from noise by effectively prioritising workloads (Changes, Problems, and Projects) and managing stakeholder expectations.

Technical Support & Oversight

• Performance Optimisation
• Measure and optimise system performance with a focus on improving reliability and time-to-market. You will drive innovation to get ahead of internal customer needs rather than just reacting to them.
• Visual Documentation
• Ensure the team produces detailed system design documentation, specifically enforcing the inclusion of visual representations to support understanding. Ability to technologically assess it as a technical editor.
• Hybrid Estate Management
• Ability to oversee the management of both On-Premise and Cloud (GCP/AWS), ensuring high availability across all environments.
• Unblocking Issues
• Act as the senior escalation point for complex technical issues. Your goal is not to fix the issue yourself, but to coordinate the right resources and provide air cover.

General Duties

On-Call DutiesWillingness to participate in the Management On-Call Rotation to support the department and the business (Current frequency: Once every three weeks).Ad-HocCarry out other strategic or technical duties required to support the Director/VP of Technical Operations.

Essential Knowledge, Skills, and Experience

Leadership & Management Competencies

• Proven Management Experience
• Significant experience leading a technical team, with a specific focus on the people management aspect (performance reviews, career growth etc).
• Project Management
• Strong project management experience with the ability to delegate effectively to meet tight deadlines. You must be able to multitask and maintain focus in a high-priority environment.
• Communication
• Exceptional verbal and written communication skills. You must be able to liaise effectively with management and other business areas. Engagement may also include interactions with senior technical engineers/leaders within other teams and C-Team members. 
• Goal Oriented
• You must be highly goal-oriented with strict attention to detail, capable of prioritising workload and demand to ensure targets are met.
• ITIL Application / Lean Six Sigma
• Deep knowledge of and experience with ITIL practices, with the ability to apply them to improve team workflows. Demonstrated ability to apply Lean Six Sigma concepts.

Technical Environment & Team Capabilities

Focusing on the technical skills that your engineers possess, it would be ideal if you had a decent working knowledge of each of the areas. Hands-on expertise in every area is not required, but the ability to hold and facilitate discussions, know when to push or hold back and when to ask poignant questions will help you effectively mentor the team and guide architectural decisions. 

For reference from above these areas are: on-prem and AWS/GCP solutions; system design from network to application level; resilient database availability strategies; automation and configuration management via Ansible, Docker and CI/CD; programming awareness in Python; Linux administration.

Your willingness to learn what you don’t know is required to succeed in this role and we will support you through that journey.

Desirable Knowledge, Skills, and Experience

The following skills or experiences are advantageous but not strictly required. They would be utilised for facilitating tasks rather than for direct, hands-on implementation.

• Innovation & Debt Management
• A keen interest in new technologies and innovation, specifically supporting development teams in the refactoring of technical debt.
• Advanced Containerization
• Deep knowledge of Kubernetes, Docker, and container ecosystems.
• Observability
• Experience with monitoring systems (e.g., Zabbix, Grafana) and logging stacks (Elasticsearch, Kibana).
• Data Streaming
• Experience with data streaming and queuing technologies, specifically Apache Kafka and Druid.
• Web & Storage
• Knowledge of Nginx (or other web server technologies) and storage technologies like Gluster.
• Tooling
• Proficiency with JIRA and Confluence for project tracking and documentation.
• Version Control
• strong understanding of Git and version control best practices.

Why This Role?

If you are an experienced technical leader who finds more satisfaction in growing people and building high-performing teams than in closing tickets yourself, this is the role for you. You will have the autonomy to shape the culture of the Infrastructure function and the strategic backing to make a real impact on the business

A Note to Candidates

At Partnerize, we recognise that the perfect candidate doesn't exist. If you are a strong people manager with a background in tech, but maybe haven't touched a command line in a few years - that’s okay! We are looking for leadership first. We encourage you to apply if you feel you have the management skills to help our team thrive.

UK Benefits & Perks

• 25 days holiday in addition to bank holidays 
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra 'Partnerize Parental Days' each year
• Private Medical Insurance through Vitality 
• Enhanced pension contributions
• Cycle to Work scheme 
• Eye Care Vouchers 
• Life Assurance
• Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
• Regular company events and activities

Ready to help us navigate a major shift in technology that brings both exciting opportunities and new security risks? Our Information Security team's mission is to securely enable Trustpilot to be the universal symbol of trust. As our new Governance, Risk and Compliance Analyst, you'll get hands-on with some of our most exciting initiatives yet.

You'll help mature our core compliance frameworks and play a key role in shaping our approach to AI security and governance. From risk-assessing new AI systems to helping us use AI to automate manual GRC workflows, your work will directly strengthen our security posture.

We're an open, inclusive and collaborative team of security enthusiasts who work closely with engineers and data scientists to solve complex problems. If you're a pragmatic technologist who loves balancing risk with fast-paced innovation, we want you to bring your unique perspective and ideas to our team.

You'll partner with our security, risk and engineering teams, to mature our core compliance programs and safely adopt exciting new AI technologies, directly strengthening the trust millions of people place in our platform.

• Drive our ongoing compliance efforts for major industry standards, including SOC 2, ISO27001, ISO42001 and PCI DSS, ensuring we consistently meet commitments to our customers.
• Evaluate and manage the security risks associated with our new artificial intelligence and machine learning systems, allowing our product teams to innovate safely and securely.
• Streamline how we assess the security of our vendors and third-party tools, paying special attention to how we safely integrate external AI technologies into our business.
• Help develop our internal standards for artificial intelligence, keeping us ahead of the curve on new global regulations like the EU AI Act.
• Identify opportunities to replace manual, repetitive risk management tasks with smart, AI-driven automation.
• Refresh our security policies and public-facing documents to clearly communicate our security posture to our customers, partners and auditors.
• Act as an advocate for security awareness across the business, helping colleagues understand how balancing risk and innovation leads to better, safer products.

Who you are:

• You have solid experience managing and auditing against core compliance frameworks, such as SOC 2, ISO27001 and PCI DSS.
• You're well-versed in risk management processes, including risk identification, third-party risk management and vendor security due diligence.
• You have practical experience developing, implementing and managing security policies and procedures.
• You're a pragmatist who knows how to balance security risks with the pace of innovation, bringing a solid understanding of cloud environment risks.
• Bonus points if you're familiar with emerging AI governance frameworks (like the EU AI Act, NIST AI RMF, and ISO/IEC 42001) or have a strong desire to learn them on the job.
• Bonus points if you have experience with, or a keen interest in, using AI to automate manual tasks and drive efficiencies in GRC workflows.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

We’re looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You’ll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks — playing a vital role in protecting consumers, businesses, and the integrity of our platform.

You’ll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance.

You’ll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we’re driving change across the business—and working to make Trustpilot the universal symbol of trust online.

What you’ll be doing:

• Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker.
• Formulate rules based on your analysis to mitigate fraudulent behavior across our platform.
• Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
• Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity.
• Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
• Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform.
• Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company.
• Work closely with and report to our Lead Fraud & Investigation Analyst.

Who you are:

• Experience in data analytics or a similar analytical role—this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience.
• Comfortable working with and interpreting large datasets.
• A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports.
• Proficiency in writing queries and preparing reports using SQL or a similar language.
• Motivated by self-learning and the desire to grow your skills when faced with new challenges.
• Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement.
• The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-JR1

We are seeking a Senior Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in executing large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce development, a proactive approach to operational excellence, and a deep understanding of code quality and process automation. You will work closely with the wider Salesforce team to ensure our solutions are performant, secure and aligned with technical standards.

What You’ll Be Doing:

• Design, develop and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Lead the technical delivery of project features, from solution design and cross-functional problem solving to final deployment.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Participate in code reviews and ensure solutions align with the broader Salesforce ecosystem strategy and coding standards.
• Implement Salesforce best practices, focusing on scalable code, data integrity, security and performance optimisation.
• Support incident management and processes through custom development and technical troubleshooting.
• Collaborate with stakeholders and business analysts to translate complex requirements into technical specifications and high-quality solutions.
• Utilise and contribute to CI/CD processes and version control workflows to support a high velocity of work.
• Develop and maintain comprehensive technical documentation for Salesforce customisations and integrations.
• Provide guidance and technical coaching to Administrators and junior developers to support their skills development.

Who You Are:

Technical Skills

• Minimum of Platform Developer I certification - Platform Developer II or Architect-track certifications are highly valued.
• 5+ years of hands-on experience as a Salesforce Developer, demonstrating a proven track record of developing and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Web Components (LWC) and Apex. Experience with Agentforce is a plus.
• Demonstrated proficiency in SOQL/SOSL, platform events, and asynchronous processing.
• Strong understanding of Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, and Git for version control.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to conduct technical discussions and explain complex solutions to non-technical stakeholders.
• A proactive and flexible mindset, ready to embrace new challenges in a dynamic development environment.
• Strong analytical and problem-solving skills, with a focus on writing maintainable, scalable code.

What’s in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still Not Sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We’re looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You’ll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks — playing a vital role in protecting consumers, businesses, and the integrity of our platform.

You’ll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance.

You’ll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we’re driving change across the business—and working to make Trustpilot the universal symbol of trust online.

What you’ll be doing:

• Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker.
• Formulate rules based on your analysis to mitigate fraudulent behavior across our platform.
• Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
• Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity.
• Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
• Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform.
• Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company.
• Work closely with and report to our Lead Fraud & Investigation Analyst.

Who you are:

• Experience in data analytics or a similar analytical role—this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience.
• Comfortable working with and interpreting large datasets.
• A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports.
• Proficiency in writing queries and preparing reports using SQL or a similar language.
• Motivated by self-learning and the desire to grow your skills when faced with new challenges.
• Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement.
• The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-JR1

Principal Backend Engineer – Java
Location: Edinburgh (Hybrid) | Practice Area: Technology & Engineering | Type: Permanent

Architect the next generation of financial platforms. Lead with Java expertise. Deliver impact at scale.

The Role
We’re looking for a Principal Backend Engineer (Java) to join our Technology & Engineering team. This leadership-level role calls for deep technical acumen, a security-first mindset, and strong coaching capabilities. You’ll architect cloud-native backend systems, shape our engineering standards, and mentor teams to deliver high-performance platforms for global financial clients.

This role will sit in our Scotland office, with a need to potentially work in either Glasgow or Edinburgh depending on client expectations.

What You’ll Do

• Lead the design and development of secure, scalable backend systems using Java 11+ and Spring Boot

• Architect distributed microservices and event-driven systems deployed to public cloud (preferably AWS)

• Guide technical decision-making across teams and align solutions to enterprise strategies

• Champion engineering excellence, continuous improvement, and a test-first culture

• Coach developers, shape delivery processes, and influence broader engineering practices across Capco

What We’re Looking For

• Expertise in Java 11/17+, Spring Boot, and AWS-based enterprise cloud solutions

• Proven track record architecting secure, scalable services using microservices and CQRS patterns

• Strong experience in CI/CD pipelines, SQL/NoSQL, Kafka, CloudFormation, and streaming frameworks

• Advanced understanding of system security protocols (e.g., OAuth, IAM, TLS, encryption)

• Leadership capability to manage and mentor teams while driving technology strategy

Bonus Points For

• Contributions to thought leadership, mentoring, or RFPs within consultancy or tech environments

• Hands-on experience with GitLab CI/CD, Cucumber, and Behaviour Driven Design

• AWS Certified Solutions Architect (Associate or Professional)

• History of delivering large-scale customer-facing applications

• Passion for experimenting with new tools and approaches within backend engineering

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions

• Work in a collaborative, flat, and entrepreneurial consulting culture

• Access continuous learning, training, and industry certifications

• Be part of a team shaping the future of digital financial services

• Help shape the future of digital transformation across FS & Energy.

Benefits

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. 

• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders. 

• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. 

• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care. 

• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. 

• Continuous Learning:  Your growth, your way - minimum 40 hours of training annually. Take your pick; workshops, certifications, e-learning. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development. 

• Healthcare Access: Convenient online GP services. 

• Extra Perks: Gympass(Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

#LI-DNI