About the Opportunity

We’re a mid-sized, globally distributed B2B SaaS company empowering organizations with innovative digital solutions. With a strong product-led culture and international customer base, we’re scaling rapidly—and we’re looking for a Senior Product Operations Manager to bring structure, clarity, and strategic visibility to our growing product organization.

What to Expect

• Drive operational excellence by optimizing product development workflows, team rituals, and cross-functional coordination
• Lead program execution for complex product operations initiatives, ensuring alignment with company objectives and timely delivery
• Improve tooling and automation by identifying, implementing, and maintaining systems that streamline workflows and reduce manual effort
• Analyze reporting and metrics to generate insights and partner with Business Analysts on improvement initiatives
• Manage risks and dependencies by proactively identifying roadblocks and driving resolution across teams
• Develop training and enablement resources, including documentation and onboarding materials for product teams
• Facilitate cross-functional communication across product, design, engineering, marketing, and customer success
• Advocate for product operations to increase alignment, transparency, and collaboration across the organization
• Collaborate globally with distributed teams across time zones and cultural contexts
• Step into a high-impact, visible role within a growing SaaS organization
• Join a collaborative, empowered product team with a strong global culture
• Remote work

What You Need to Be Successful

• 5+ years of experience in Product Operations, Program Management, or a similar role, ideally in a B2B SaaS company
• Proven track record of leading and scaling operational processes in cross-functional product organizations
• Experience with tools such as Jira, Confluence, Asana, and Coupa, plus data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
• Strong analytical skills with the ability to define and track operational KPIs
• Systems-thinking mindset with strong organizational skills, attention to detail, and strategic perspective
• Excellent communication and stakeholder management skills, with the ability to influence across all levels
• Experience working with globally distributed teams
• Familiarity with change management practices
• Exposure to technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus

What’s in It for You

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive stock options to share in the success of our company
• Comprehensive healthcare (health/dental/vision) coverage for you and your dependents
• Fertility and family-building benefits to support your growing family
• Generous paid time off, including vacation days, sick days, education days, compassion days, and volunteer days
• Time off to care for and focus on your growing family
• Annual education budget to support your career growth
• Access to virtual and in-person events, workshops, and team activities for learning and networking
• Wellbeing stipend to support your physical, financial, and emotional health
• Monthly communication (phone/internet) stipend and hardware reimbursement
• New hire office equipment stipend to help you work at your best  

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Gong is hiring it's first Value Insights Manager in EMEA. The Value Insights Manager plays a critical role in demonstrating Gong’s value to our largest and most strategic customers. You’ll help customers clearly understand and measure the transformative impact Gong delivers, directly influencing customer growth, retention, and satisfaction.

NOTE: This position is a hybrid-based role (office 3 days a week and remote 2 days)

RESPONSIBILITIES

• Collaborate closely with go-to-market teams to lead in-depth discovery sessions, thoroughly understanding customer objectives, challenges, and identifying opportunities for value creation.
• Partner with account teams and customer stakeholders to frame and solve complex business challenges using data-driven insights, enhancing customer ROI throughout their journey with Gong.
• Develop detailed, quantitative business cases and ROI models clearly demonstrating Gong’s measurable impact on customer outcomes.
• Analyze customer data to derive actionable insights, translating complex analysis into clear, compelling narratives for both technical and non-technical audiences.
• Develop, refine, and maintain value engineering tools, frameworks, templates, and best practices, including sophisticated ROI and economic modeling.
• Author insightful thought leadership content that clearly communicates Gong’s value proposition to customers and the broader market.

QUALIFICATIONS 

• 10-12+ years experience in value engineering, management consulting, business architecture, or related fields.
• Demonstrated success creating data-driven insights within B2B sales environments.
• Proven experience designing financial models, ROI analyses, and value-driven narratives.
• Extensive understanding of B2B sales processes, sales methodologies, pipeline management, and sales operations.
• Expertise in software/SaaS business models, particularly Sales technology.
• Bachelor's degree (or higher) in Business, Operations, Management, Economics, or a related field preferred.

TECHNICAL SKILLS

• Strong proficiency with CRM platforms, notably Salesforce.
• Experience leveraging data visualization tools (e.g., Tableau, Power BI, Looker) for generating compelling insights.

BUSINESS SKILLS

• Exceptional communication and stakeholder management skills; proven ability to engage effectively at executive and C-level.
• Comfort navigating ambiguous environments, consistently delivering high-quality results.
• Strong leadership skills: capable of articulating vision, aligning teams around common goals, and measuring performance against defined outcomes.

NICE TO HAVE'S

• Prior experience specifically in Sales Enablement, Revenue Operations, or Customer Success roles.
• Experience authoring thought leadership or public-facing content (blogs, whitepapers, webinars).

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-SM3

📍Dublin, Ireland  | 💰 €108,000 - €132,000 + Incentive Awards tied to your performance ➕ benefits

⭐ About the team:

Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal.

We’re looking for a Credit Risk Manager to help drive the credit and growth strategy for our consumer lending products as we grow our business in Ireland. You will lead a team of analysts responsible for developing the credit and pricing strategies as we bring our products to market across the EU.

Our credit teams are part of our Data Discipline which drives a strong culture of data-driven decision making across the whole company. We’re great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives analysts the head space to focus on more impactful business questions and analyses.

Join a team where your ideas can rapidly transform into reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way.

🔑You'll play a key role:

• Lead a team of analysts that will develop credit and pricing strategies for our Borrowing products and distribution channels
• Work closely with Borrowing squad leadership to develop and execute an ambitious growth strategy 
• Collaborate with people from engineering, marketing, product, risk and control to design and deliver new products and customer journeys
• Lead the development and maintenance of the NPV models and affordability strategies that underpin the Borrowing underwriting decisions
• Monthly monitoring and reporting on Borrowing performance to stakeholders up to executive level
• Build, maintain and own the database tables and dashboards that provide insights and promote rapid, data-driven decisions.
• Collaborate with the Decision Science team to maximise value from our internal and external data through cutting-edge ML models
• Promote a culture of proactive, high quality analysis and ensure we have the right credit capabilities, infrastructure and talent in place to scale safely

🤩 You should apply if:

• What we’re doing here at Monzo excites you!
• You have extensive experience in unsecured lending in Ireland
• You have a deep understanding of lending economics and have experience developing and deploying underwriting strategies and credit models.
• You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus.
• You have experience with the development and maintenance of NPV models
• You have a strong understanding of the regulations that apply to lending in Ireland.
• You have track record leading and developing analytical teams
• You thrive in a fast-paced environment and are keen for the chance to improve our products and help ship changes to our customers
• You are a strong communicator, able to cut through complex problems and articulate decision points, particularly to senior leadership.
• You have experience in project management and coordination across teams.
• You work well collaborating in a team with diverse skill-sets and personality types.
• You are highly motivated and energised by the idea of bringing a positive impact to our customers and Monzo.

We're on the look out for L60 Credit Risk Managers at the moment, you can read more in our Data Progression Framework

🙌What’s in it for you

💰€108,000 - €132,000 + Incentive Awards tied to your performance

📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📚€1,200 learning budget each year to use on books, training courses and conferences.

🏥Private healthcare scheme

💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🌈 The application journey has 3 key steps

• Recruiter call 
• Initial call with the hiring manager 
• Final loop of interviews (x3)

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

If you're successful in applying for this role, we'll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated.

#LI-MOS1

We're looking for a high-impact, results-driven Marketing Analytics Manager to turn marketing data into decisions that drive pipeline and revenue. In this role, this person will be responsible for partnering closely with marketing leadership, delivering analytical insights for pipeline growth, with a primary focus on the EMEA region. You'll partner closely with Marketing, Sales, and Data teams to translate strategic vision into high-performing, measurable systems.

What You'll Do 

• Serve as the dedicated Marketing Operations business partner for EMEA field and revenue marketing teams, owning MBR and pipeline reporting, regional planning, strategic projects and run the business management
• Partner with Marketing, Data and Sales Operations teams to utilize AI to drive optimization, productivity, and cost savings
• Streamline and optimize marketing processes — including campaign creation and audience segmentation
• Partner closely with SDR and Sales leaders to support lead funnel management and routing, lead processing, SLA management and lead scoring and qualification frameworks
• Partner with data analysts to define KPI logic and data requirements, with a strong understanding of how Salesforce data feeds into BI tools and how underlying data models are structured
• Act as the regional point of contact for marketing operations, conducting ad hoc requests and reporting, including funnel conversion deep-dives, source attribution audits, pipeline forecasting and campaign performance analysis
• Work closely with the AMER-based Marketing Operations team to ensure consistency in processes, tooling and reporting standards across regions

What You'll Have

• 6+ years of demonstrated experience in Marketing Operations, Revenue Operations, or Marketing Analytics within a high-growth SaaS environment
• Hands-on, expert-level experience with Salesforce and HubSpot
• Advanced Excel / Google Sheets skills for building sophisticated data models, planning frameworks, and analyses directly in spreadsheets
• Familiarity with BI visualization tools (e.g., Omni, Tableau, Looker, Power BI) and a solid understanding of how data models, table joins, and source systems like Salesforce feed into reporting layers
• Proven experience owning lead funnel management, including routing logic, SLA frameworks, and scoring models in partnership with SDR and Sales leadership
• Strong analytical mindset with the ability to independently investigate funnel anomalies, attribution discrepancies, and pipeline variances and translate findings into clear recommendations
• Exceptional communication skills, with the ability to present data-driven insights to both marketing and sales leadership
• Highly organized and process-driven, with the ability to manage multiple regional stakeholders and competing priorities simultaneously
• Familiarity with tools like Clay and Qualified is a plus
• Working knowledge of SQL and Python is a plus — able to write queries to investigate data issues and pull ad hoc analysis independently

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. 

The typical starting salary range for this role is:
€136,000 - €180,000 

Benefits

• Unlimited vacation, with a culture that encourages time off and guarantees at least 4 weeks’ paid leave in line with Irish law
• Healthcare: Coverage provided through Irish Life Health and DeCare, including medical, dental, and vision for you and your eligible dependents
• Life & Disability Protection: Long-term disability and death-in-service benefits included
• Pension: Employer contributions through our Personal Retirement Savings Program (PRSA)
• Generous paid parental leave for all parents, with additional time for birthing parents
• TaxSaver & Bike to Work Schemes for commuting flexibility and savings
• Paid medical, caregiver, and pregnancy loss leave to support life’s unexpected moments
• Flexible stipends for:
  • Health & wellness
  • Cellphone & internet
  • Home office setup
  • Learning & development

What to expect in the hiring process (all video interviews unless accommodations are needed):

1. 1. Interview with Talent Acquisition Partner
   2. Interview with Hiring Manager
   3. Team Interviews
   4. Team Interviews

About the Role

The UKI region represents one of Fivetran’s most strategic growth markets in EMEA. We are looking for a senior regional marketing leader to build a scalable, predictable pipeline engine that fuels enterprise and commercial revenue growth across the UK and Ireland.

We’re seeking a dynamic and strategic marketing leader to own and scale our UK and Ireland regional marketing motion.

As the Lead Marketing Manager, UKI, you will be responsible for building high-quality, predictable pipeline for the regional sales team, with field marketing and demand generation as your primary focus. You will be accountable for regional sourced and influenced pipeline targets, with clear visibility into conversion performance and revenue outcomes.

You will define and execute the UKI go-to-market strategy in alignment with regional revenue targets, territory priorities, and segment strategy. You will develop and execute the UKI marketing strategy in close partnership with Sales leadership, Account Executives, SDRs, Partner teams, ABM, and Global Marketing. This role requires both strategic thinking and hands-on execution. You will own the regional marketing plan end to end, from annual planning and budget allocation through program delivery and pipeline handoff to Sales.

This role demands strong cross-functional alignment, operational discipline, and a clear focus on revenue impact. You will serve as the regional marketing quarterback, ensuring programs are aligned to territory priorities and that follow-up processes are tightly executed.

This is a full-time, hybrid position based out of our London or Dublin offices.

Technologies You’ll Use

• Marketo, Google Suite, Outreach, Salesforce, Looker, Coupa, Jira, webinar and event platforms as required

What You’ll Do

• Own the UKI integrated marketing strategy with a strong emphasis on field marketing and demand generation
• Build and scale a repeatable regional marketing engine that consistently delivers high-quality sales pipeline
• Partner closely with Sales leadership, Account Executives, and SDR teams to align marketing programs to territory and account priorities
• Plan and execute high-impact field programs including conferences, executive dinners, roundtables, and community events
• Shape and execute Account-Based Marketing and integrated multi-channel demand generation initiatives in collaboration with EMEA-based and global ABM and marketing teams, as well as the regional Sales team
• Own pipeline performance through qualification and handoff, ensuring strong follow-up processes and closed-loop alignment with Sales
• Develop regional customer stories in partnership with Sales and Customer Success
• Align with Technology and SI partners to execute joint marketing initiatives and partner-led pipeline programs
• Manage regional budget planning, vendor sourcing, procurement, and program timelines

Skills We’re Looking For

• 6+ years of experience in B2B marketing, preferably in high-growth SaaS or enterprise technology
• Strong field marketing experience with proven ability to drive measurable pipeline impact
• Deep understanding of demand generation strategy and full-funnel marketing execution
• Experience owning a regional pipeline target
• Strong cross-functional collaboration skills with experience partnering closely with Sales and Business Development teams
• Strategic mindset combined with a hands-on execution approach
• Experience working with Salesforce and Marketo or similar tools
• Excellent communication and stakeholder management skills
• Highly organized and able to manage multiple high-priority initiatives simultaneously
• Entrepreneurial spirit and ability to operate independently in a fast-growing environment

#LI-LA1
#LI-HYBRID

About the Role

The UKI region represents one of Fivetran’s most strategic growth markets in EMEA. We are looking for a senior regional marketing leader to build a scalable, predictable pipeline engine that fuels enterprise and commercial revenue growth across the UK and Ireland.

We’re seeking a dynamic and strategic marketing leader to own and scale our UK and Ireland regional marketing motion.

As the Lead Marketing Manager, UKI, you will be responsible for building high-quality, predictable pipeline for the regional sales team, with field marketing and demand generation as your primary focus. You will be accountable for regional sourced and influenced pipeline targets, with clear visibility into conversion performance and revenue outcomes.

You will define and execute the UKI go-to-market strategy in alignment with regional revenue targets, territory priorities, and segment strategy. You will develop and execute the UKI marketing strategy in close partnership with Sales leadership, Account Executives, SDRs, Partner teams, ABM, and Global Marketing. This role requires both strategic thinking and hands-on execution. You will own the regional marketing plan end to end, from annual planning and budget allocation through program delivery and pipeline handoff to Sales.

This role demands strong cross-functional alignment, operational discipline, and a clear focus on revenue impact. You will serve as the regional marketing quarterback, ensuring programs are aligned to territory priorities and that follow-up processes are tightly executed.

This is a full-time, hybrid position based out of our London or Dublin offices.

Technologies You’ll Use

• Marketo, Google Suite, Outreach, Salesforce, Looker, Coupa, Jira, webinar and event platforms as required

What You’ll Do

• Own the UKI integrated marketing strategy with a strong emphasis on field marketing and demand generation
• Build and scale a repeatable regional marketing engine that consistently delivers high-quality sales pipeline
• Partner closely with Sales leadership, Account Executives, and SDR teams to align marketing programs to territory and account priorities
• Plan and execute high-impact field programs including conferences, executive dinners, roundtables, and community events
• Shape and execute Account-Based Marketing and integrated multi-channel demand generation initiatives in collaboration with EMEA-based and global ABM and marketing teams, as well as the regional Sales team
• Own pipeline performance through qualification and handoff, ensuring strong follow-up processes and closed-loop alignment with Sales
• Develop regional customer stories in partnership with Sales and Customer Success
• Align with Technology and SI partners to execute joint marketing initiatives and partner-led pipeline programs
• Manage regional budget planning, vendor sourcing, procurement, and program timelines

Skills We’re Looking For

• 6+ years of experience in B2B marketing, preferably in high-growth SaaS or enterprise technology
• Strong field marketing experience with proven ability to drive measurable pipeline impact
• Deep understanding of demand generation strategy and full-funnel marketing execution
• Experience owning a regional pipeline target
• Strong cross-functional collaboration skills with experience partnering closely with Sales and Business Development teams
• Strategic mindset combined with a hands-on execution approach
• Experience working with Salesforce and Marketo or similar tools
• Excellent communication and stakeholder management skills
• Highly organized and able to manage multiple high-priority initiatives simultaneously
• Entrepreneurial spirit and ability to operate independently in a fast-growing environment

#LI-LA1
#LI-HYBRID

Role Summary

We are seeking a Procurement Business Partner to serve as Anthropic's procurement lead for all EMEA purchasing operations. This generalist role will own end-to-end procurement across EMEA markets with particular depth in Real Estate & Workplace and Professional Services categories. You will be the go-to procurement partner for EMEA business stakeholders, building procurement infrastructure and vendor relationships outside the US as Anthropic scales globally.

This role requires someone who can operate independently across time zones, navigate EMEA contracting complexities, and bring strategic sourcing rigour to a high-growth environment.

Key Responsibilities

International Procurement Operations

• Own end-to-end procurement operations for all EMEA purchasing, from intake and sourcing through negotiation, contracting, and ongoing vendor management
• Serve as the primary procurement point of contact for EMEA offices, ensuring consistent procurement practices and compliance across geographies
• Manage vendor onboarding, purchase requisitions, contract management, and spend analysis for EMEA spend
• Navigate EMEA contracting requirements including local regulatory compliance, currency considerations, tax implications, and cross-border vendor structures
• Champion Zip adoption and compliance for EMEA business partners; drive workflow improvements and self-service enablement
• Ensure PO hygiene, timely receipting, and clean metadata that supports invoice matching, reporting, and financial controls
• Support month-end close activities including accrual submissions and PO reconciliation for EMEA spend

Strategic Sourcing & Category Management

• Lead strategic sourcing initiatives across EMEA categories with particular focus on Real Estate & Workplace (office buildouts, facilities management, FF&E) and Professional Services (Big 4 advisory, audit, consulting, legal services)
• Develop and execute category strategies that balance cost optimisation, quality, and local market dynamics
• Conduct market intelligence and benchmarking across EMEA markets to inform sourcing decisions and ensure competitive pricing
• Lead complex vendor negotiations independently, structuring deals that account for local market conditions while protecting Anthropic's financial interests
• Build and maintain preferred-vendor frameworks for key EMEA categories, driving consolidation and leverage where appropriate
• Manage RFP processes for major EMEA engagements

Business Partnership & Cross-Functional Collaboration

• Serve as the embedded procurement partner to EMEA teams across Workplace, Finance, Legal, People, and other functions
• Partner with Legal, Security, TPRM, and Finance to ensure EMEA vendor engagements meet compliance and risk requirements across jurisdictions
• Translate complex sourcing and financial concepts for non-procurement stakeholders; build trust through responsiveness and results
• Proactively surface risks, savings opportunities, and vendor performance insights to business owners
• Collaborate with the US-based Procurement team to ensure alignment on global vendor strategies and procurement standards
• Develop procurement documentation, training materials, and best practice guides tailored to EMEA operations

Required Qualifications

• Experience: 7-10 years in procurement operations, strategic sourcing, or category management
• International Procurement: Demonstrated experience managing procurement across multiple geographies and navigating EMEA contracting, compliance, and vendor structures
• Category Depth: Hands-on experience in at least one of the following: Real Estate & Workplace procurement or Professional Services (Big 4 consulting, advisory, audit, legal)
• Systems Proficiency: Experience with Zip, NetSuite, Coupa, or similar procurement platforms
• Negotiation: Track record of independently leading complex vendor negotiations
• Data Analysis: Strong skills in Excel/Google Sheets; experience with basic SQL or BI tools (Looker, Tableau, Power BI) for vendor and spend analysis
• Communication: Excellent written and verbal communication skills; ability to work effectively across time zones and cultural contexts
• Risk & Compliance: Understanding of financial controls, vendor risk management, and procurement compliance requirements in EMEA contexts

Ideal Candidate Profile

• Generalist mindset with strategic sourcing depth; comfortable spanning multiple categories while going deep on key ones
• Business partner first, not a gatekeeper; enables speed while maintaining appropriate controls
• Self-starter who can build procurement infrastructure and processes in new markets without a complete playbook
• Comfortable operating independently across time zones with a distributed team
• High accountability, low ego; builds trust through follow-through and results
• Brings intellectual curiosity about how procurement enables a mission-driven AI company's global expansion
• Strong executive presence and ability to influence stakeholders at all levels

Nice to Have

• Experience in technology or AI/ML companies
• Background in EMEA or EMEA office buildout procurement
• Experience with Big 4 or major professional services firm engagement management
• Familiarity with cloud infrastructure procurement (AWS, GCP, Azure)
• Experience supporting month-end close processes (accruals, PO reconciliation)
• CPSM, CSCP, CIPS, or other relevant procurement certifications
• Experience at hyper-growth or high-growth technology companies

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for an Analyst I on the Strategy & Operations (S&O) team within Trust & Safety. S&O plays a critical role across the business to deliver the insights, clarity, alignment, and operational rigor that enable teams to scale with impact.

As an S&O Analyst I, you will help power operational excellence by delivering reliable reporting, structured analysis, and forecasting support. You will work closely with cross-functional partners to monitor performance, identify trends, and support initiatives that strengthen platform integrity and user trust.

The Job

• Build and maintain recurring dashboards and reporting to track key Trust & Safety metrics (e.g., case volumes, resolution times, enforcement actions, quality indicators).
• Support weekly, monthly, and quarterly business reviews with clear and accurate data analysis.
• Maintain and update forecasting and capacity planning models to support operational planning.
• Conduct structured analyses to identify trends, anomalies, and performance gaps.
• Partner with Operations, Product, and Policy teams to ensure reporting reflects evolving business needs.
• Ensure accuracy, consistency, and documentation of KPI definitions and reporting standards.
• Support cross-functional initiatives by providing timely and actionable data insights.

You 

• 1–3 years of experience in Strategy, Business Operations, Business Intelligence, Data Analytics, or a related field.
• Proficiency in Excel and experience working with BI tools such as Looker (or similar platforms).
• Working knowledge of SQL or demonstrated ability to quickly build technical proficiency.
• Strong attention to detail and commitment to data accuracy.
• Ability to translate data into clear insights for both technical and non-technical audiences.
• Organized, proactive, and comfortable managing recurring deliverables.
• Familiarity with KPI reporting and basic forecasting methodologies.
• Energized by working in fast-paced, mission-driven environments.
• Experience supporting Trust & Safety, fraud, compliance, risk, or customer operations teams, in ecommerce, fintech, marketplace, or social media companies is a plus.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Position: 

We are seeking a Technical Success Manager to own long-term client relationships with FastSpring's most technically sophisticated, high potential clients. These are businesses who have advanced technical, product or operational complexity and play a key strategic role in FastSpring's present and future success. This role will serve as the primary owner of these accounts, with ownership over both the technical and business elements of the relationship. FastSpring is looking for a candidate who can act as a hands-on technical partner, able to invest in fully understanding our customer's business and integration, and maintain highly engaged customer relationships. 

This is a key role in a new team, complementing an existing Customer Success department. This position will also work closely with FastSpring's Customer Success Engineering team, and collaborate with them in their work with a broader range of managed clients.

Independent and proactive problem-solving is expected, with a high degree of organization, creativity and end-to-end responsibility. The candidate will work cross-departmentally, representing our customers in conversations with key internal departments such as Product, Engineering, Marketing, Sales, etc. The customers the Technical Success team work with have close relationships with FastSpring's leadership, and consequently the TSM role will work closely with executive level leadership. 

This position reports to the Senior Manager of Technical Success and is based in Dublin, Ireland. The FastSpring Sales department has an office in Dublin, and while some time spent with that team is encouraged, remote working is allowed and there is no obligation to work on location. The candidate is expected to be able to occasionally travel onsite to client location, or to internal events internationally.

Responsibilities:

• Serve as the primary relationship manager and contact for FastSpring's more technically sophisticated and engaged clients. These are accounts that require a high degree of ownership, collaboration and a deep understanding of their business and solution end-to-end. The focus of this role is fully owning the relationship with these clients on a day-to-day basis.
• Provide actionable guidance, solution recommendations, integration and domain expertise, and proactive technical leadership.
• Connect technical needs to business outcomes, ensuring that technical engagement and solutions directly support long-term customer revenue goals and growth.
• Translate client technical requirements or challenges into short-term Product & Engineering feature requests or bug fixes as well as long-term input into FastSpring's strategic roadmap.
• Collaborate with the broader Customer Success Engineering and Customer Success teams in their client work, leveraging each other's experience and expertise to support clients. Share best practises and technical insights to strengthen the Customer Success team as a whole.
• Proactively identify, forecast and progress commercial opportunities with FastSpring's managed clients.
• Lead executive business reviews on a regular cadence with clients.
• Operate cross-departmentally, working closely with FastSpring's Success, Support, Sales, Marketing, Finance, Product and Engineering departments.

Qualifications & Experience:

• 3–5 years in a customer-facing technical role (TAM, TSM, or Sales Engineering), ideally in a B2B SaaS environment.
• Communication: proven ability to translate complex technical concepts to non-technical stakeholders (and vice versa). Strong internal communication skills are a must, especially using online collaboration tools such as Slack and email.
• Problem Solving: ability and mindset to creatively and quickly investigate issues, problems or to test out suggestions before presenting to a customer or before escalating to FastSpring's engineering team. Candidates must be comfortable using logs, writing quick test code, investigating API responses and troubleshooting independently.
• Project Management: experience managing multiple projects or accounts simultaneously with a high degree of organization.
• Data literacy: experience building and working with data queries, pulling and analysing reports and data, deriving insights and compelling narratives from that data to share with clients (or internal stakeholders).

Tools & Technology:

Required:

• Front-end: HTML, CSS, JavaScript required; SPA experience (ReactJS, Vue, etc).
• Back-end / APIs: should be comfortable with server-side development: webhook listeners, API calls, experience with at least one back-end framework such as Node.js, PHP, .NET, etc.
• Productivity & Collaboration: Slack, Google Workspace, Zoom (or equivalent tools.
• Analytics/Data: Looker, SQL or other equivalent business intelligence/data analysis tool or language.

Nice to have:

• Payment domain knowledge: familiarity with payments landscape and payment methods, card processing, transaction lifecycle, fraud, 3DS, tokenisation, subscription management, compliance, etc.
• Business & Engineering Tooling: Salesforce, Gong, Jira, Confluence
• eCommerce & Analytics: payment gateways, Google Analytics/Google Tag Manager

AI: confident but considered usage of LLM AI systems to enhance work, research, investigate issues, expedite development, etc.

Compensation: This role offers a base salary range of €59,000 to €70,000, with an additional 15% performance-based bonus opportunity, bringing total on-target earnings (OTE) to €67,850–€80,500 depending on base salary placement.

Senior Analytics Engineer 

Communication has changed for people. It’s changed for businesses, too.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What is the opportunity?

Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test. 

We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.

We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.

What will I be doing?

• Data Platform Development: Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.
• Cross-functional Collaboration: Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions.
• Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
• Advanced Analytics & Insights: Conducted data analysis and built custom models to support strategic business decisions and performance measurement.
• Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
• Innovation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
• Strategic Influence: Worked with partner teams to align data collection with long-term analytics and feature development goals.

About You

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
• You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
• A growth mindset and eagerness to learn.
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to haves

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
• Familiarity with Python

#LI-Hybrid

What is the opportunity?

Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test. 

We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.

We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.

What will I be doing?

• Data Platform Development: Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.
• Cross-functional Collaboration: Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions.
• Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
• Advanced Analytics & Insights: Conducted data analysis and built custom models to support strategic business decisions and performance measurement.
• Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
• Innovation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
• Strategic Influence: Worked with partner teams to align data collection with long-term analytics and feature development goals.

About You

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
• You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
• A growth mindset and eagerness to learn.
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to haves

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
• Familiarity with Python

Benefits 

#LI-Hybrid

What is the opportunity?

Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test. 

We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.

We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.

What will I be doing?

• Data Platform Development: Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.
• Cross-functional Collaboration: Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions.
• Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
• Advanced Analytics & Insights: Conducted data analysis and built custom models to support strategic business decisions and performance measurement.
• Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
• Innovation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
• Strategic Influence: Worked with partner teams to align data collection with long-term analytics and feature development goals.

About You

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
• You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
• A growth mindset and eagerness to learn.
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to haves

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
• Familiarity with Python

Benefits 

#LI-Hybrid