About the Role:

We're looking for seasoned full-stack software engineers to join the teams behind Gusto's customer-facing products — the features and experiences that small business owners and their employees rely on every day.

As a Staff Software Engineer, you'll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships. 

If you're drawn to work that combines technical craft with real-world impact — helping power the livelihoods of millions using Gusto products — join us!

Here’s what you’ll do day-to-day:

• Design, build, and test Gusto core products such as Payroll, Benefits, HR, Retirement, Gusto Money, Gusto Solo, and Gusto Pro, among others
• Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale
• Help scale one of the largest Ruby/Rails and Javascript/React applications in the world
• Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch daily
• Build products that our customers genuinely love

Here’s what we’re looking for:

• Successful applicants typically have 8+ years of software development experience
• Experience building scalable solutions that eliminate customer pain; passion for creating memorable experiences for customers
• Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities
• Curiosity and experimentation with emerging AI frameworks, applying and sharing best practices to evaluate and scale AI use safely across teams
• Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale
• Experience with large scale refactors, performance and reliability issues, and a strong sense of ownership over all aspects of your product area
• Ability to mentor engineers to maximize their performance and impact

Others:

• Experience in, or interest working in, Ruby on Rails 
• Appreciation for a collaborative, test-driven environment
• Ability to build well-structured, maintainable, well-documented code
• Ability to effectively communicate across engineering teams and with business stakeholders

Do you prefer platform development instead? Check out our Staff Software Engineer, Core Platforms job listing. 

Please note that a two day travel to a Gusto office for onboarding is required for this position. If you have any questions regarding this requirement, please share with your recruiter.

Our cash compensation amount for this role is targeted at $163,000–$204,000 in Denver & most remote locations, and $197,000–$247,000 for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Recorded Future is seeking an experienced Senior Engineering Manager to lead a diverse team of engineers building one of the world’s most comprehensive global internet scanning platforms. As a Senior Engineering Manager, you will oversee multiple established teams and functions, including:

• Scan Engine Development – Our proprietary network scanning engine that operates on a global scale to collect intelligence insights from everything on the internet, supported by a cross-functional team of software engineers and operations specialists
• Vulnerability and Signature Research – Our team of vulnerability researchers working in coordination with internal intelligence functions to develop unique detections and signatures that power the scan engine
• Scan Operations and Site Reliability – Our team responsible for the operational health, scale, and reliability of the platform, ensuring intelligence is generated and delivered continuously to support teams and clients across the organization

What You'll Do:

• Team Leadership: Lead and mentor a multi-disciplinary team of vulnerability researchers, scan operations engineers, and software engineers across multiple geographies, fostering a collaborative, high-performing, and inclusive environment. Provide technical leadership by guiding development efforts, setting direction, and coaching engineers to grow their careers while maintaining a high engineering bar.
• Cross-Team Coordination: Partner closely with engineering leadership, product managers, and stakeholders across the broader organization — including teams from recently integrated business units — to align on scope, timelines, and solution designs that serve the full breadth of Recorded Future’s needs. Effectively communicate and advocate technical solutions to product, engineering, and business audiences.
• Engineering Excellence: Drive the continuous improvement of engineering practices, processes, and tools to increase efficiency and product quality. Ensure teams design, develop, and deploy features with a focus on high availability, quality, low latency, and scalability.
• Project Management: Oversee the planning, execution, and delivery of product features and updates, ensuring alignment with company goals and timelines.
• Agile Practices: Implement and maintain agile methodologies for project tracking and documentation.
• AI-First Development: Champion an AI-first engineering culture across your teams, encouraging the adoption of AI tools, workflows, and practices in day-to-day development. You should be comfortable guiding your team in its application and aligned with Recorded Future’s broader commitment to AI-driven engineering.

What You'll Bring:

• At least 10 years of experience in software engineering, ideally in an Enterprise SaaS product.
• At least 4 years in a management or leadership role, ideally overseeing multiple functions with remote teams in different timezones.
• Meaningful hands-on software engineering experience, ideally including familiarity with languages such as Python, Go, or C. You don’t need to be actively coding day-to-day, but you should be able to engage credibly with engineers on technical decisions and hold the team to a high engineering bar.
• Background in or strong familiarity with low-level, network-heavy applications with a focus on high-volume traffic, availability, and global scale is highly desirable, despite this role being primarily managerial.
• Familiarity with key technologies such as message busses/queues (Kafka, Rabbit, etc.), containerization (Docker, Kubernetes, etc.)
• Extensive familiarity with the TCP/IP protocol stack, including application of concepts from DNS, WHOIS, and other artifacts needed for technical reconnaissance and discovery
• Comfort with AI development concepts and a genuine enthusiasm for guiding teams to incorporate AI into their workflows and understanding its practical applications in software development
• Experience in technical leadership such as leading project teams' development efforts and setting technical direction
• A passion for coaching others to grow their technology career and sharing good practices with more junior engineers
• Excellent verbal and written communication skills
• Bachelor’s and/or Master’s degree in Computer Science, Computer Engineering, or equivalent education/work experience

Preferred Qualifications:

• Any familiarity with cybersecurity principles and the unique challenges of developing cybersecurity products
• Any familiarity with things like port scanning, vulnerability scanning, or signature development
• Any familiarity with enterprise security products related to Recorded Future’s offerings

The base salary range for this full-time position is $199,000-$278,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Remote

Job Details:

• 💼 Revenue Team
• 📍 Denver, CO
• 🕜 Full-time / Hybrid
• 💰 Compensation 
  • Salary Range: $70,000.00 - $80,000.00 (Commission: $130,000.00 - $140,000.00 OTE)

What you will do:

You’ll be the face of Lighthouse’s Business Intelligence (BI) solutions for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.

In hotel commercial operations, Business Intelligence software plays a critical role by offering real-time data, forecasts, and reporting that help hoteliers measure performance, optimize pricing, allocate inventory, predict demand, and identify growth opportunities. You will sell the solution that empowers hoteliers to make data-driven decisions regarding their commercial strategy, with the ultimate aim of maximizing revenue. Overall, this technology enhances decision-making, reduces reliance on guesswork, and helps hotels stay competitive in a rapidly changing market.

What makes this different: You won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters: building relationships, running sharp discovery, and demonstrating the value of our BI platform.

Where you will have impact:

Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.

Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.

Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.

Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.

Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.

Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About our team:

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. The BI team focuses on a core area of our product suite — a supportive, driven group with real opportunities for career growth and the chance to learn from experienced leaders.

What’s in it for you?

• Flexible time off: Autonomy to manage your work-life balance. 
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance 
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Who you are:

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Guild is hiring a Security Engineer. The Information Security team is looking to add a highly motivated and technically inclined individual to work as a Cloud Security Engineer. We are looking for a candidate that is comfortable working in an exciting and fast paced environment. This individual’s responsibilities will mainly focus on ensuring protection of Guild’s various cloud resources and environments. These efforts will ultimately allow Guild to fulfill its mission while also meeting business objectives and compliance requirements.

As a Security Engineer, you will:

• Identify security issues and risks with Guild’s systems and environments. Develop and execute remediation/mitigation plans that provide long term risk reduction.
• Collaborate with cross-functional engineering teams to integrate and advance security standards within a comprehensive enterprise application security program.
• You will serve as a strategic partner to engineering squads, providing expert guidance on the integration and remediation of findings from SAST, DAST, and SCA tools.
• You will design and enforce robust security architectures across the company’s AWS ecosystem.
• Architect and implement security controls for agentic AI systems, including identity, network, and runtime-level defenses (e.g., sandboxing, policy enforcement).
• Develop comprehensive threat models and conduct realistic threat simulations across Guild's offerings, including LLMs, AI agents, and MCP components.
• Develop and tune security policy within various security tools and platforms (CNAPP, EDR, Email Gateway, Vulnerability Management, SIEM, etc…).
• Maintain SOC-2 compliance and assist with audit/client related requests. Assist with incident response and investigation activities.
• Fulfill regular on-call responsibilities as part of a team rotation.

You are a strong fit for this role if you have:

Required Competencies

• Thorough understanding of Integrated Development Environment (IDE) and Continuous integration / Continuous Delivery (CI/CD) Pipeline tools and processes
• Proven experience with software development methodologies and secure coding practices
• 5+ years of industry experience in security engineering, with meaningful focus on cloud security and application security
• Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal, for collaborating with technical and non-technical teams. 
• Ability to work independently, prioritize tasks, and manage multiple security projects simultaneously.

Preferred Competencies

• Solid understanding of LLMs, AI architecture patterns, machine learning models, and related technologies (e.g., MCP, RAG, agentic frameworks)
• Experience with container security, kernel-level hardening, and modern isolation techniques.
• AWS Certifications

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $150,000 - $180,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

Posting Date: May 6, 2026

About the team + role

The Concierge team is expanding its capabilities to support customers with financial planning, advice, education, and long-term financial organization. This team works closely with Robinhood Asset Management. product, and compliance to deliver accurate, compliant planning experiences. You’ll play a key role in shaping how Robinhood supports customers in organizing their financial lives and understanding their options!

As an individual contributor in a Relationship Manager role, you will support customers throughout their service journey while guiding them through structured financial planning processes. You will support the full Concierge suite of services, including financial planning, tax services, estate planning, and account-related support, helping customers navigate each area through structured guidance and coordination with internal teams and external partners. You will lead conversations to understand customer goals, help organize financial information, and interpret planning outputs in a clear and accessible way. Our clients are largely self-managed or participate in Robinhood Strategies, so this role can focus on the bigger picture while providing ongoing advice and guidance. You will also coordinate across teams and service providers to ensure each interaction is timely, accurate, and aligned with regulatory standards. Your work will strengthen customer engagement, clarity, and confidence in financial decision-making.

This role is based in our Chicago, IL, Lake Mary, FL, Westlake, TX, Denver, CO, New York, NY, and Menlo Park, CA office(s), with in-person attendance expected at least 3 days per week.

Applications for this role will be accepted through ongoing. Please connect with your recruiter for more information about this role’s application window.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Local travel may be required to meet with customers and participate in in-person events.

What you’ll do

•  Guide customers through structured financial planning processes by reviewing, organizing financial data, defining goals, and explaining plan outputs in a clear, actionable way
• Support customers across the ever-evolving Concierge suite of services, including financial planning, tax services, estate planning, and account-related needs, coordinating with internal teams and external partners
• Provide education on financial planning topics while ensuring all interactions remain compliant and adhering to the proper policies when providing advice and guidance
• Conduct ongoing plan reviews, identify opportunities to improve customer understanding, and connect customers with appropriate specialists when needed
• Help increase customer engagement with Robinhood products by supporting asset consolidation, encouraging broader product usage, and delivering a consistent, high-quality service experience
• Maintain accurate documentation and follow firm and regulatory standards across all customer interactions
• Bring a human touch and empathy to the experience of clients engaging with our offering.

What you bring

• Clean U5 and current Series 7 and 63, or ability to acquire within 120 days.
• CFP® certification required
• Experience in financial planning, banking, wealth management, or related financial services roles
• Ability to build and explain long-term financial plans that reflect individual goals, tax considerations, and estate planning needs
• Experience supporting high-value and complex client relationships, with a focus on delivering clear, responsive, and organized service
• Demonstrated ability to support asset consolidation, deepen client relationships, and increase engagement with financial products in a compliant, customer-first manner
• Commitment to acting in the customer’s best interest while adhering to regulatory requirements
• Ability to communicate complex financial concepts clearly to a wide range of customers
• The ability to thrive in a dynamic environment, with a constant drive to increase and enhance the value of our offering.
• A willingness and aptitude to leverage AI tools to enhance productivity and drive innovation within your role.

Job Details:

• 💼 Revenue
• 📍 Denver or Dallas (Remote candidates will be considered based on experience) 
• 🕜 Full-Time/Hybrid | Full-Time Remote
• 💰 $65,000.00 - $80,000.00 ($110,000.00 OTE)

What you will do:

You’ll be the face of Lighthouse for past clients, owning the full sales cycle from prospecting to close. Your mission will be to research where these valuable properties have gone, re-engage them, and re-sign them to the Lighthouse platform. This is a sales-focused position where you'll work with a pipeline of very warm leads, turning potential churn into retained revenue and new growth. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success.

Where you will have impact:

Own your territory and your number. Prospect into a dedicated list of former customers who have recently changed their management or ownership structure.

Hunt and build a pipeline. Conduct in-depth research to identify where these properties have moved and uncover the new key decision-makers. Re-engage these warm leads to demonstrate the value of continuing their partnership with Lighthouse under their new organization.

Run a disciplined sales process. Manage the full sales cycle to re-sign these accounts, mitigating churn and retaining crucial revenue.  Collaborate closely with Account Managers and other Account Executives to ensure a seamless transition and co-selling process. Identify and pursue expansion opportunities by upgrading re-signed customers to new products or comprehensive plans. Maintain a high volume of strategic outreach, with a strong emphasis on impactful phone calls to build relationships quickly

Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.

About our team:

You'll be joining a dynamic and collaborative commercial team in a brand-new, entrepreneurial role.

While you'll report directly to our sales leadership, you will be a crucial bridge between our Account Executive and Account Management teams. Our team is focused on a critical business challenge: retaining customers who transition between hotel management groups. You will be the pioneer of this 'win-back' motion, helping us build the playbook from the ground up and turning what was once churn into a major revenue-saving and growth opportunity.

What’s in it for you?

• Flexible time off: Autonomy to manage your work-life balance. 
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance 
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Who you are:

Essential

•  1-3 years of experience in a heavy outbound sales role. SaaS experience is a must but hunger and skill matters more than industry tenure.
•   A track record of meeting and exceeding high-volume activity targets and KPIs.
•   At least one year of closing experience in a fast-paced sales environment.
•   An entrepreneurial spirit with the grit and tenacity to build and refine a new process from the ground up.
•   Highly adaptable and comfortable navigating ambiguity in a newly established role.
•  Experience working collaboratively in a complex sales cycle involving multiple internal teams.
•  Experience thriving in a startup or scale-up environment.
•  Exceptional research and prospecting skills to uncover new contacts and opportunities.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your
• calls, your pipeline, and your positioning — and act on it within the next deal, not the next
• quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling
• quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement.
• What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time.
• You’re not okay with a bad quarter.

We welcome

•   Direct experience within the hospitality or hotel technology industry.
•   Previous experience in a role focused on renewals or win-backs.
•   An interest in or experience with using AI tools to enhance your sales workflow.

Position Overview:

Woolpert is hiring a dynamic Survey Crew Chief in Denver, Colorado! The Survey Crew Chief is a technical position within the survey and geomatics discipline, responsible for leading a survey crew in the field for various types of projects, including land title, transportation, energy, aviation, and land development surveys. Under the guidance of the Survey Team Leader, this role involves performing field survey work, ensuring accurate data collection and compliance with industry standards and company procedures.  The Survey Crew Chief/Survey Party Chief role will require you to exercise technical expertise, leadership skills, and communication in a collaborative environment offering career growth opportunities. 

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.

What You Will Do:

• Lead a survey crew to conduct field surveys, including boundary, topographic, construction, and as-built surveys.
• Operate and maintain survey equipment such as total stations, GNSS receivers, laser scanners, levels, and data collectors.
• Prepare detailed field notes and sketches to document survey activities.  
• Adhere to project requirements, goals, and schedules as outlined by the Survey Team Leader.
• Fundamental operation of survey software for downloading, processing, initial quality control, and verification of accuracy, ensuring data meets project and company quality requirements.
• Assist in monitoring project progress, troubleshooting issues, and implement solutions to maintain timelines and budget constraints.
• Timely and effectively communicate issues or delays to the Survey Team Leader
• Practice safety protocols promoting a safe working environment, including maintaining PPE inventory and performing safety checks on equipment, procedures, and vehicles.
• Provide basic guidance and training to junior survey crew members and assist in evaluation of survey crew performance.

What You Will Bring:

• Certified Survey Technician certification, OSHA certifications, or successfully passing the NCEES Fundamentals of Surveying exam is desired.
• FAA Part 107, Certified Remote Pilot certification is preferred.
• Above average communication skills, both verbal and written and be able to effectively present information before clients and employees.
• Comprehensive understanding of survey principles, methods, and practices.
• Ability to interpret and analyze survey data, maps, and construction plans.
• Good organizational and leadership skills.
• Ability to work with survey-related mathematical concepts (proportions, percentages, area, circumference, volume, slope, elevations, etc.).
• Strong understanding of Subsurface Utility Engineering standards (ASCE 38-22), utility mapping techniques, the ability to operate ground penetrating radar, and electromagnetic locators is preferred.
• Associate or bachelor’s degree in surveying, Geomatics, Civil Engineering, or a related field, or five (5) years of related experience.
• Mentally and physically capable of performing all essential duties required of the position.
• Proficient in operating survey instruments and software, including total stations, GNSS GPS receivers, levels, and data collectors.
• Proficient in searching for and locating boundary corners and/or PLS section corners, including but not limited to accessory and/or witness monumentation.
• Ability to travel overnight and work overtime as needed.
• Proficient computer skills, including data transfer, data processing software, and Microsoft Office applications.
• Pass a pre-employment driver’s license background check and maintain a satisfactory driving record, as required by our insurance company.
• Must successfully pass periodic drug testing as required by company policy.
• Must be able to stand for extended periods of time.
• Must be able to frequently stoop, kneel, crouch and crawl.
• Good physical condition and the ability to work outdoors in various weather conditions.
• Must be able to frequently reach with hands and arms, bend and climb and/or balance.
• Ability to use tools and equipment. For instance, tape measure, cloth / steel tape, machete, hammer, shovel, pick axe.
• Must be able to frequently lift and/or move 40 pounds and occasionally lift and/or move up to 100 pounds.
• Must have vision abilities of close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 Working Conditions:

• Work is performed primarily in outdoor environments, often in remote and rugged locations.
• Exposure to various weather conditions, including heat, cold, rain, wind, and snow.
• Physical demands include standing for extended periods, walking on uneven terrain, and carrying equipment.

Personal & Professional Growth:

The Survey Crew Chief/Survey Party Chief position offers potential advancement to Senior Survey Crew Chief/Senior Survey Party Chief and higher managerial roles within the surveying and geomatics discipline and Infrastructure sector markets and practices. There are opportunities to specialize in niche areas of surveying such as advance manufacturing, geodetic control, transportation, aviation, hydrographic surveying, or photogrammetry/remote sensing. Continuous professional development and training will be provided to stay updated with advancements in surveying technology and methods. Leading large-scale and high-profile projects, you will have the chance to significantly contribute to the company’s growth and reputation.

Benefits You Will Love:

This position is eligible for a one-time signing bonus in the amount of $3,000, to be paid on the employee’s first regular payroll following hire. The signing bonus is contingent upon the employee completing 12 months of continuous service. If the employee voluntarily resigns or is terminated for cause prior to completing one year of employment, the signing bonus must be repaid in full in accordance with company policy.

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

#LI-MH1

#LI-Onsite

The role of Leadership Development Manager has a critical role to play in the next phase of MongoDB's growth. You will help identify critical skills of the future, design innovative learning experiences and ensure that our People Managers are continuously developing the capabilities they need to succeed in a fast-changing environment. You will design, build, and scale learning experiences that will enable people managers to live our values, serve our customers, and ultimately strengthen culture and accelerate performance. This role is part of the Culture, Talent, and Development (CTD) leadership team. As a team, we are responsible for culture and talent building programs, including leadership development, employee learning, talent management, engagement, listening, and inclusion. 

JOB RESPONSIBILITIES include but are not limited to: 

• Design and facilitation of live Leadership Development programs, directly and indirectly through train-the-trainer strategies
• Influencing and helping other teams to embed leadership development into existing trainings and experiences
• Program manage development programs and experiences, creating efficient and scalable solutions for enrollment, accountability, and impact measurement
• Program manage coaching programs, including vendor management & invoicing, internal stakeholder alignment, participation & impact measurement
• Design on-demand learning and AI supported experiences, aligned to our content roadmap, that will facilitate strong learning outcomes for diverse learning audiences (role, language, learning style, etc.) 
• Orchestrate alignment across concurrent projects by identifying interdependencies, assessing change-management impacts, and driving clear, priority-based decision making
• Manage relationships with stakeholders across all levels, ensuring that the project team and stakeholders have an adequate understanding of ownership, timelines, resource needs, risks, constraints, and dependencies
• Ensure alignment of deliverables, project priorities and resources with business objectives and other People Team initiatives

REQUIRED QUALIFICATIONS:

• 5+ years of experience in designing, delivering, and program managing Leadership Development programs
• Strong track record of delivering strategic and tactical solutions in fast-paced, high-change environments, preferably in SaaS
• Excellence in instructional design, creating engaging and effective learning experiences across multiple formats: Classroom (in person, virtual, and hybrid), On-Demand (courses, microlearning, videos, etc.), Self-Paced development resources, and more
• Proven ability to facilitate leadership development experiences, with subject matter expertise in core leadership & management skills (performance management, communication, inclusion, etc.) 
• Expertise in learning program management, including conducting needs assessments, designing learning solutions, and measuring impact to continuously improve programs
• Experience managing external vendors, including independent contractors and coaches, to complement internal learning and development offerings
• Experience customizing learning experiences and content to meet the needs of individual business units
• Exceptional written communication and high-quality project documentation
• Proven program management capability, effectively planning, prioritizing, and delivering multiple concurrent initiatives on time and within scope

PREFERRED QUALIFICATIONS:

• Prior experience managing learning on an LMS, Docebo preferred
• Holds a coaching certification from ICF, CPCC, Hogan, or comparable coaching accreditation
• Proficiency in course authoring software, Articulate Rise preferred
• Previous experience managing people in a direct manager capacity 
• Experience leveraging AI-supported platforms to scale and optimize training initiatives 

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee resource groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273419729

The Team

Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems.

The Fleet Management team provides the core runtime environment that empowers our developers to build and ship products to delight our customers. We manage the end-to-end lifecycle of our Kubernetes fleet, alongside the critical components that ensure cluster reliability and security (e.g., CoreDNS, cert-manager, and Gatekeeper). As our infrastructure scales to support new use cases and products, we are spearheading a migration from Terraform-based Infrastructure as Code (IaC) to an Operator-driven lifecycle management model.

This role can be based out of our Austin, Boston, Los Angeles, New York City, Raleigh, or San Francisco offices, or remotely in the United States region.

Responsibilities

• Manage a team of 6-8 engineers, fostering a positive culture, handling career growth and performance conversations, and proactively removing blockers
• Help develop a clear technical vision and comprehensive roadmap for our runtime environment, balancing long-term strategic infrastructure goals with immediate engineering needs
• Contribute through light hands-on technical work, such as leading architectural design reviews, reviewing PRs, and stepping in to guide the team through complex operational challenges
• Act as the primary liaison for the Fleet Management team, collaborating closely with other engineering leaders to ensure platform alignment and manage stakeholder expectations

You may be a good fit if you:

• Have 10+ years of experience working on software and operating distributed systems, with 2+ years managing engineering teams
• Possess a customer-focused mindset, treating internal developers as your primary users
• Value efficiency in processes and operations, and have a track record of optimizing team workflows
• Prefer automation over manual processes ("allergic to ops work"), fostering a culture of building software solutions to eliminate toil
• Have deep technical familiarity with Kubernetes ecosystems, containerization technologies, and modern IaC tooling (e.g., Terraform, Crossplane, or Operators) so you can effectively guide the team's technical decisions
• Excel at translating complex business and engineering requirements into actionable, phased technical roadmaps
• Have a high level of empathy, responsibility, ownership, and accountability
• Excellent verbal and written technical communication skills

Strong candidates may also have experience with:

• Leading major architectural shifts, such as migrating teams from traditional IaC to Operator-driven lifecycle management
• Managing and scaling infrastructure across multi-cloud environments (AWS, GCP, or Azure)
• Designing secure, multi-tenant runtime environments at scale

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426152

Business Value Consulting (BVC) is a critical, client-facing role where the consultant will work closely with the MongoDB Sales team, playing a key role in driving the business forward. In a pre-sales perspective, BVCs engage with clients to capture and communicate the potential business value that our solutions provide. For post-Sales, BVCs validate the value, identify optimization opportunities and identify new growth opportunities. You will work across all industries, evaluating the business benefits and financial value to companies primarily in our Enterprise market.

*This role will be focus on North America, with flexibility for the candidates. Significant remote work allows us to support multiple Sales regions across the region. 

Responsibilities

• Support the sales organization, to impact both tactical and strategic opportunity success of our field sales force
• Develop Business Value Consulting collateral for internal and external use: when new MongoDB products are released, and when a gap or need of the practice is identified
• Serve as a mentor to sellers who may be unfamiliar with this role, and further improve the value selling capabilities of the rest
• Engage with customers using a value-based selling approach to build a compelling narrative that covers the current state, the desired future state, the value in closing the gap, and a delivery plan to ensure their success
• Use business, technical, and financial analyses to understand the baseline and future state capabilities of the customer
• Create and present the business case and the forecasted business impact the customer can achieve using MongoDB solutions
• Translate technical concepts and recommendations into business benefits for management and executives
• Travel is required but varies throughout the year

Requirements

• B.A. / B.S. from an accredited college; preference for Business Management, Economics, Finance or related degree
• 5+ years of proven experience as a Business/Technology Strategy Consultant with some Business Case experience
• 1-3+ years of experience working for a vendor in business value consulting role.
• Enterprise business and financial modeling experience, familiarity with key financial metrics: ROI, TCO, NPV, IRR
• Polished presentation and interpersonal skills
• Inquisitive personality to facilitate interview sessions with client roles, both business and technical stakeholders
• Experience addressing executive and senior level stakeholders
• Strong technical understanding of enterprise infrastructure, technology stack, software development methodologies (SDLC, Agile, DevOps), RDBMS and/or NoSQL software

An Ideal Candidate

• Audible-ready, ability to adapt to customer situations 
• Enjoys working in a fast-paced sales environment
• Experience working for a software vendor

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273414990

The Team

Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems.

The Fleet Management team provides the core runtime environment that empowers our developers to build and ship products to delight our customers. We manage the end-to-end lifecycle of our Kubernetes fleet, alongside the critical components that ensure cluster reliability and security (e.g., CoreDNS, cert-manager, and Gatekeeper). As our infrastructure scales to support new use cases and products, we are spearheading a migration from Terraform-based Infrastructure as Code (IaC) to an Operator-driven lifecycle management model.

This role can be based out of our Austin, Boston, Los Angeles, New York City, Raleigh, or San Francisco offices, remotely in the United States region, or our European office in Dublin.

Responsibilities

• Contribute to developing and maintaining a scalable and secure runtime environment on top of Kubernetes that supports product needs across MongoDB
• Provide internal support for our Kubernetes ecosystem, partnering with engineering teams to help them solve domain-specific problems
• Participate in a 24/7 on-call rotation to resolve critical issues
• Prioritize blameless post-mortems and dedicate engineering time to systemic fixes, ensuring you aren’t paged for the same issue twice

You may be a good fit if you

• Have 6+ years of experience in software development and operating distributed systems
• Are proficient in Go, Python, or a similar language, with a strong commitment to code quality and testing practices (writing unit, integration, and E2E tests)
• Have deep experience using and extending containerization technologies, preferably Kubernetes
• Have a solid understanding of Linux operating system internals and networking concepts (e.g., filesystems, TCP/IP, DNS, TLS)
• Possess a customer focused mindset, treating internal developers as your primary users
• Have strong operational ownership, including a track record of debugging complex production issues and driving them to resolution
• Prefer automation over manual processes ("allergic to ops work")
• We are a small team of software engineers with a strong bias toward building software solutions to eliminate toil

Strong candidates may also have experience with

• Designing and implementing secure, multi-tenant runtime environments from first principles
• Proficiency with Kubernetes ecosystem tools such as Helm, Kustomize, Gatekeeper, Kyverno, and CRDs/Operators, CRI, CSI
• Expertise in cloud infrastructure platforms, including AWS, GCP, or Azure
• Proficiency in provisioning infrastructure using tools like Terraform, Crossplane, and AWS Controllers for Kubernetes (ACK)
• Advanced Linux systems internals and networking concepts specifically relevant to containers, such as namespaces and cgroups

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426182

Our sales team’s success is MongoDB’s success. We help customers solve challenges and build their next big thing. And our mission is to bring our developer data platform to new markets and new businesses around the globe. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful, but we want your feedback and input on how we can continue to “Think Big and Go Far.” 

The Opportunity

As a Senior Enterprise Account Executive, you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities within an existing customer base, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions.

We're looking to speak with candidates based in Denver for our hybrid working model.

What You’ll Be Doing

• Prospect into CTOs, Engineering/IT leaders, and technical end users
• Grow a current base of MongoDB customers by landing new workloads through outbound prospecting
• Manage the full sales cycle for all MongoDB Products & Services
• Develop and execute a strategic territory plan to achieve revenue targets
• Collaborate with the sales ecosystem to drive sales initiatives and partnerships
• Build a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and Outreach

What You’ll Bring To The Role

• 5+ years of quota-carrying field sales experience with a focus on closing new workloads and expanding accounts
• Demonstrated ability to successfully expand existing accounts and sell horizontally across the organization into different business units
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Co-selling with cloud service providers (AWS, GCP and Azure) and large GSIs (Accenture, KPMG, etc) is a plus
• Must live in territory (flexible work model)
• Fluent in English 

Things We Love

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426167

Job Details:

• 💼 Revenue Team
• 📍 Denver, CO
• 🕜 Full-time / Hybrid
• 💰 Compensation 
  • Salary Range: $70,000.00 - $80,000.00 (Commission: $130,000.00 - $140,000.00 OTE)

What you will do:

You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results. 

What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.

We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact:

Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.

Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.

Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.

Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.

Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.

Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About our team:

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What’s in it for you?

• Flexible time off: Autonomy to manage your work-life balance. 
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance 
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Who you are:

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

About the Team

We’re Partnerships at Klaviyo. Our mission is to drive growth by building and deepening relationships with partners—Global Systems Integrators (GSIs), system integrators (SIs), technology/ISV partners, agencies, and hyperscalers that make Klaviyo more powerful for everyone who uses it. We operate globally and partner closely with Sales, Marketing, Product, Customer Success and Operations to deliver better outcomes for our customers.

Overview

We are seeking a Strategic Partnerships Manager to drive the development, execution, and scaling of high-impact partnerships within Klaviyo’s ecosystem. This role is designed for a strategic operator who can recruit and build partnerships from the ground up, navigate complex and multi-threaded stakeholder environments, and deliver measurable business outcomes.

The primary focus of this role will be on GSIs and SIs, requiring deep engagement with consulting-led partners and strong alignment to enterprise sales motions. In addition, this role requires the agility to work across adjacent partner types—including technology/ISV partners and hyperscalers where appropriate, and to develop multi-partner plays that combine capabilities across the ecosystem.

Key Responsibilities

Partnership Strategy & Development (GSI/SI Focus)

• Identify, evaluate, and prioritize strategic partnership opportunities with GSIs and SIs that expand Klaviyo’s presence in the enterprise
• Build partnerships from zero-to-one, including sourcing, structuring, and launch
• Develop and own joint business plans aligned to co-sell, services-led, and transformation-driven GTM motions

Complex Relationship Management

• Own and manage multi-threaded relationships across GSI and SI organizations, including executives, alliance leaders, sales teams, and delivery organizations
• Act as the central point of coordination within Klaviyo, aligning stakeholders across Sales, Product, Marketing, and Customer Success
• Drive executive alignment and maintain strong internal and external stakeholder engagement to ensure partnership success

Revenue & Go-to-Market Execution

• Partner closely with Sales to drive partner-sourced and partner-influenced pipeline through GSI and SI co-selling motions
• Work with Partner sales to design, execute and manage joint go-to-market strategies, including account planning, co-selling frameworks, and partner-led opportunities
• Identify opportunities to accelerate deal cycles, expand deal sizes, and increase win rates through partner engagement

Multi-Partner Plays

• Collaborate with technology/ISV partners and hyperscalers where relevant to support joint customer solutions
• Develop and orchestrate multi-partner plays (e.g., GSI + ISV + Klaviyo) to deliver differentiated customer value
• Adapt engagement strategies across partner types, aligning incentives and roles within broader ecosystem motions

Project Management

• Lead cross-functional initiatives required to launch, operationalize, and scale partnerships
• Build and implement repeatable processes, frameworks, and playbooks to support GSI/SI partnership growth
• Manage timelines, dependencies, and deliverables across multiple stakeholders, ensuring high-quality execution

Qualifications

• 10+ years of experience in partnerships, business development or related roles
• Demonstrated ability to build and scale partnerships from the ground up, preferably with GSIs or SIs
• Experience managing complex, multi-threaded relationships across both external partners and internal teams
• Strong understanding of SaaS sales motions, enterprise pipeline development, and co-selling dynamics
• Proven project and program management skills, with the ability to drive cross-functional initiatives from concept to execution
• Ability to operate across multiple partner types and adapt to different business models
• Excellent communication, negotiation, and stakeholder management skills

• Familiarity with Klaviyo’s platform and broader martech landscape (CDPs, ESPs, ecommerce platforms)
• Experience working in high-growth or fast-paced environments

Key Competencies

• Strategic thinking with strong execution orientation
• Ability to manage complexity and multi-threaded relationships
• Agility across partner types and ecosystem dynamics
• Ability to influence without direct authority
• Strong organizational and operational discipline

Success Metrics

• Partner-sourced and partner-influenced revenue driven through GSI/SI partnerships
• Growth and depth of GSI/SI relationships
• Execution and outcomes of joint business plans and co-selling initiatives
• Effectiveness of multi-partner plays and ecosystem collaboration
• Internal stakeholder alignment and partner satisfaction

#LI-CR1 #LI-Hybrid #LI-Denver

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

What we do: 

Drive strategic growth of The Trade Desk’s retail data partnerships by accelerating execution, adoption, and operational rigor across a dedicated portfolio of retailers. This role sits at the center of retailer success - ensuring day‑to‑day partnership excellence, enabling offsite and onsite media activation, and creating leverage for senior leadership to focus on strategic acceleration, executive relationships, and enterprise priorities. 

This position plays a critical role in scaling our retail ecosystem by strengthening operating cadence, improving adoption signals, translating insights into action, and supporting go‑to‑market efforts across internal commercial teams and external retailer stakeholders. 

What you do: 

• Run a consistent partner operating rhythm, including weekly/monthly checkpoints, structured agendas, follow‑ups, and clear documentation to drive momentum across initiatives for a portfolio of grocery and e-commerce retailers 

• Take primary day‑to‑day ownership of assigned retail partnerships, serving as the lead while escalating strategic or executive moments to Directors as appropriate 

• Develop and shape QBR/MBR narratives, performance storylines, and progress tracking to support Director‑led executive conversations 

• Serve as the strategic bridge between AI‑driven insights and client action by contextualizing segment‑level findings, responding to client questions, shaping executive‑level interpretation, and ensuring recommended actions are executed 

• Partner with Retail Operational Excellence (ROE) team to manage to operational workflows, ensuring consistency and self-sufficiency across our commerce marketplace 

• Monitor usage and adoption signals, proactively flagging gaps or risks and routing issues with recommended actions 

• Own end‑to‑end negotiations and contracting for assigned partners - shaping commercial frameworks, managing deal execution, and aligning terms to long‑term partnership and revenue goals. 

• Support internal go‑to‑market and sales enablement efforts by preparing partner updates, contributing to internal announcements, and helping maintain partner‑specific knowledge assets 

• Coordinate retailer‑to‑TTD seller connections to support scaled commercialization 

• Identify and develop case study proof points by partnering across stakeholders 

• Translate retailer feedback into clear inputs for Product, supporting priority initiatives through disciplined operating plans and cross‑functional alignment 

• Work closely with ROE, Technical Account Management, Product, Legal, Marketing, and Sales to support successful integrations and ongoing partnership health 

Qualifications: 

The ideal candidate has experience working with retailers, data partners, platforms, or agencies and thrives as an experienced execution leader in a fast‑moving, complex environment. 

• Proven operator with a strong bias toward action, structure, and follow‑through—able to run complex initiatives with minimal oversight 

• Strong understanding of programmatic advertising, data partnerships, and retail media ecosystems, with an audience‑first mindset 

• Experience supporting offsite and/or onsite media activation and retail data adoption across advertiser and agency use cases 

• Comfortable developing performance narratives using both outcome‑based metrics (e.g., adoption signals, activation progress) and standard media KPIs 

• Highly organized with the ability to manage multiple workstreams, shifting priorities, and cross‑functional dependencies 

• Strong communicator with excellent documentation, synthesis, and stakeholder management skills 

• Adept at building internal trust and external credibility through consistency, preparation, and clear point of view 

Additional qualification requirements: 

• 4-6+ years of experience in account management, partnerships, programmatic media, or related roles 

• Expertise navigating legal frameworks and negotiations in support of complex partnership agreements 

• Experience working with Salesforce, including opportunity and relationship tracking 

• Demonstrated ability to operate effectively in fast‑paced, evolving environments 

• Comfort working with ambiguity and solving problems across multiple levels of abstraction 

• BA/BS degree required 

Why this role: 

This role creates leverage across Retail Data Partnerships by driving best‑in‑class strategy and execution for our retailers. You will accelerate adoption, deepen strategic partnerships, and work with senior leaders to advance growth and executive engagement. 

#LI-JS1

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Details

• 💼 Growth Operations - Business Operations
• 📍 United States - Denver, Colorado
• 🕜 Full-Time/Hybrid
• 💰 $81,000.00 - $99,500.00 

What you will do

Reporting to our Manager of Marketing Operations, you will join our team as a Marketing Operations Manager. In this role, you will be the managing, administering, and optimizing our entire MarTech stack. You will support your team and stakeholders by enabling smarter decisions through technology and data. Your work will involve managing daily marketing operations tasks, creating insightful reports, and collaborating across the business to boost marketing productivity and efficiency.

Where you will have impact

• Manage and optimize our marketing automation platforms to fit strategic needs and ensure operational excellence, data integrity, and seamless integration.
• Be part of the team that recommends, implements and integrates new MarTech tools to expand our capabilities and ensure a seamless connection with our existing systems.
• Continuously test and analyze marketing automation processes, lead management workflows, and campaigns to improve conversion rates and overall performance.
• Collaborate with cross-functional stakeholders including Marketing, Sales Operations, and Engineering to understand business requirements and align our technology stack to support their goals.
• Solve key marketing challenges by improving attribution models, lead assignment processes, data accuracy, and funnel analysis.
• Develop and maintain clear documentation for all marketing processes, providing guidance and a reference for the entire team.
• Collaborate on AI-driven Marketing Operations initiatives, shaping how AI-powered tools such as Clay, data enrichment, and automation are used within Marketing to improve scalability, accuracy, and performance.

About our team

The Marketing Operations team is the strategic backbone, part of the Business Operations Vertical and is the operational engine of the entire marketing department. We are the architects of the systems, processes, and data that power global growth. We partner closely with our CMO and marketing directors to turn big-picture strategy into reality, while working hand-in-hand with teams like Data Analytics and Commercial Systems. We are a team of builders and problem-solvers, focused on creating a scalable foundation for the future.

What's in it for you?

• Flexible time off: Autonomy to manage your work-life balance. 
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance 
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Who you are

• Extensive experience in a marketing operations role.
• Solid experience with marketing automation platforms like Hubspot or Marketo.
• Good level of CRM (Salesforce) or sales-process understanding (i.e. Lead > Opportunity conversion)
• Experience implementing and managing various MarTech tools, such as intent data platforms, spam prevention, or event management software.
• A results-driven mindset with a strong ability to analyze data to inform marketing decisions and measure ROI.
• Exceptional attention to detail, great time management, and clear communication skills.
• A collaborative team player who can also work independently and thrive in a fast-paced, service-oriented environment.
• A genuine curiosity for AI and a willingness to actively experiment with AI-powered tools as part of daily work — not just as a user, but as someone who identifies where AI can improve marketing operations processes and drives those initiatives forward.

We welcome

• Previous experience working in a high-growth B2B SaaS or technology company.
• Hands-on experience with API-based integrations, connecting MarTech tools and troubleshooting sync behaviour across platforms.
• Project management skills with a proven ability to see projects through to successful completion.
• Experience with content management systems like Storyblok.
• Familiarity with data visualization in BI tools like Looker and advanced analysis in Excel.

What we do  

You’ll join a business engineering team building internal AI solutions that support teams across The Trade Desk. We leverage large language models, retrieval‑augmented generation (RAG), agentic systems, and enterprise platforms like Microsoft Copilot and Anthropic Claude to improve productivity, streamline workflows, and reduce operational friction.

Our team also plays a key role in AI enablement across the company—supporting teams as they adopt Copilot, Claude and similar tools, designing and deploying custom AI agents, and guiding partners through their AI journey from idea to impact.

As a Sr AI Enterprise Engineer on this team, you’ll be an end-to-end owner—collaborating closely with stakeholders, identifying opportunities, and delivering tools that make a real impact. We’re a nimble, fast-paced, and highly collaborative group that thrives on transforming the way teams operate and driving greater value across The Trade Desk.

What you’ll do: 

Some of the work that you will be doing to help us deliver on our mission is:

• Design and deploy intelligent agentic systems that integrate large language models (LLMs) with enterprise data, tools, and workflows using frameworks like LangChain, LlamaIndex, and Semantic Kernel.
• Contributring to Retrieval-Augmented Generation (RAG) applications using tools like Azure AI Search, vector databases, and secure enterprise connectors to deliver contextual insights.
• Build and deploy agents using Microsoft Copilot, Copilot Studio, Anthropic Claude, and similar platforms to help teams operationalize solutions within enterprise guardrails.
• Build and iterate on conversational agents that solve real-world problems, meet stakeholder needs, and deliver measurable business value.
• Deliver high-impact features by collaborating across teams, leading through ambiguity, and aligning technical solutions with business goals.
• Drive quality and performance through automated testing, monitoring, and data-driven evaluation of success criteria, user adoption, and operational efficiency.
• Mentor teammates and contribute to a culture of innovation, technical excellence, and continuous learning.

Who you are: 

• You have a Bachelor’s/Master’s level degree in computer science or relevant engineering-related field or equivalent experience.
• You have 8-10+ years of software engineering experience, including 1-2+ years working on AI-powered systems or products.
• You have knowledge of Python and comfortable with additional languages such as C#, SQL, or TypeScript/React.
• You’re excited about AI enablement, including helping teams adopt platforms like Microsoft Copilot, Anthropic Claude and Copilot Studio, building agents, and guiding others through their AI journey.
• You are skilled in data ingestion and transformation using APIs, ETL pipelines, and connectors, and familiar with vector databases and retrieval strategies.
• You communicate clearly across technical and non-technical audiences and thrive in a collaborative, cross-functional environment.
• You are a fast learner who adapts quickly to new technologies and solves complex problems with creativity and pragmatism.

#LI-TP1

A variety of technical opportunities is one of the best things about working at The Trade Desk as a software engineer, which is why we do not expect you to know every technology we use when you start. What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We are not seeking engineers who know all the answers; we need engineers who can invent answers no one has thought of yet and find answers to the questions yet to be asked. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-TP1

What we do  

You’ll join a business engineering team building internal AI solutions that support teams across The Trade Desk. We leverage large language models, retrieval‑augmented generation (RAG), agentic systems, and enterprise platforms like Microsoft Copilot and Anthropic Claude to improve productivity, streamline workflows, and reduce operational friction.

Our team also plays a key role in AI enablement across the company—supporting teams as they adopt Copilot, Claude and similar tools, designing and deploying custom AI agents, and guiding partners through their AI journey from idea to impact.

As a Sr AI Enablement Engineer on this team, you’ll be an end-to-end owner—collaborating closely with stakeholders, identifying opportunities, and delivering tools that make a real impact. We’re a nimble, fast-paced, and highly collaborative group that thrives on transforming the way teams operate and driving greater value across The Trade Desk.

What you’ll do: 

Some of the work that you will be doing to help us deliver on our mission is:

• Design and deploy intelligent agentic systems that integrate large language models (LLMs) with enterprise data, tools, and workflows using frameworks like LangChain, LlamaIndex, and Semantic Kernel.
• Contributring to Retrieval-Augmented Generation (RAG) applications using tools like Azure AI Search, vector databases, and secure enterprise connectors to deliver contextual insights.
• Build and deploy agents using Microsoft Copilot, Copilot Studio, Anthropic Claude, and similar platforms to help teams operationalize solutions within enterprise guardrails.
• Build and iterate on conversational agents that solve real-world problems, meet stakeholder needs, and deliver measurable business value.
• Deliver high-impact features by collaborating across teams, leading through ambiguity, and aligning technical solutions with business goals.
• Drive quality and performance through automated testing, monitoring, and data-driven evaluation of success criteria, user adoption, and operational efficiency.
• Mentor teammates and contribute to a culture of innovation, technical excellence, and continuous learning.

Who you are: 

• You have a Bachelor’s/Master’s level degree in computer science or relevant engineering-related field or equivalent experience.
• You have 8-10+ years of software engineering experience, including 1-2+ years working on AI-powered systems or products.
• You have knowledge of Python and comfortable with additional languages such as C#, SQL, or TypeScript/React.
• You’re excited about AI enablement, including helping teams adopt platforms like Microsoft Copilot, Anthropic Claude and Copilot Studio, building agents, and guiding others through their AI journey.
• You are skilled in data ingestion and transformation using APIs, ETL pipelines, and connectors, and familiar with vector databases and retrieval strategies.
• You communicate clearly across technical and non-technical audiences and thrive in a collaborative, cross-functional environment.
• You are a fast learner who adapts quickly to new technologies and solves complex problems with creativity and pragmatism.

#LI-TP1

A variety of technical opportunities is one of the best things about working at The Trade Desk as a software engineer, which is why we do not expect you to know every technology we use when you start. What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We are not seeking engineers who know all the answers; we need engineers who can invent answers no one has thought of yet and find answers to the questions yet to be asked. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-TP1

What we do  

You’ll join a business engineering team building internal AI solutions that support teams across The Trade Desk. We leverage large language models, retrieval‑augmented generation (RAG), agentic systems, and enterprise platforms like Microsoft Copilot and Anthropic Claude to improve productivity, streamline workflows, and reduce operational friction.

Our team also plays a key role in AI enablement across the company—supporting teams as they adopt Copilot, Claude and similar tools, designing and deploying custom AI agents, and guiding partners through their AI journey from idea to impact.

As a Sr AI Solutions Architect on this team, you’ll be an end-to-end owner—collaborating closely with stakeholders, identifying opportunities, and delivering tools that make a real impact. We’re a nimble, fast-paced, and highly collaborative group that thrives on transforming the way teams operate and driving greater value across The Trade Desk.

What you’ll do: 

Some of the work that you will be doing to help us deliver on our mission is:

• Design and deploy intelligent agentic systems that integrate large language models (LLMs) with enterprise data, tools, and workflows using frameworks like LangChain, LlamaIndex, and Semantic Kernel.
• Contributring to Retrieval-Augmented Generation (RAG) applications using tools like Azure AI Search, vector databases, and secure enterprise connectors to deliver contextual insights.
• Build and deploy agents using Microsoft Copilot, Copilot Studio, Anthropic Claude, and similar platforms to help teams operationalize solutions within enterprise guardrails.
• Build and iterate on conversational agents that solve real-world problems, meet stakeholder needs, and deliver measurable business value.
• Deliver high-impact features by collaborating across teams, leading through ambiguity, and aligning technical solutions with business goals.
• Drive quality and performance through automated testing, monitoring, and data-driven evaluation of success criteria, user adoption, and operational efficiency.
• Mentor teammates and contribute to a culture of innovation, technical excellence, and continuous learning.

Who you are: 

• You have a Bachelor’s/Master’s level degree in computer science or relevant engineering-related field or equivalent experience.
• You have 8-10+ years of software engineering experience, including 1-2+ years working on AI-powered systems or products.
• You have knowledge of Python and comfortable with additional languages such as C#, SQL, or TypeScript/React.
• You’re excited about AI enablement, including helping teams adopt platforms like Microsoft Copilot, Anthropic Claude and Copilot Studio, building agents, and guiding others through their AI journey.
• You are skilled in data ingestion and transformation using APIs, ETL pipelines, and connectors, and familiar with vector databases and retrieval strategies.
• You communicate clearly across technical and non-technical audiences and thrive in a collaborative, cross-functional environment.
• You are a fast learner who adapts quickly to new technologies and solves complex problems with creativity and pragmatism.

#LI-TP1

A variety of technical opportunities is one of the best things about working at The Trade Desk as a software engineer, which is why we do not expect you to know every technology we use when you start. What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We are not seeking engineers who know all the answers; we need engineers who can invent answers no one has thought of yet and find answers to the questions yet to be asked. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-TP1

About the Role

The Challenge

Do you know what it takes to evolve "some dbt models" into a fully governed, well-tagged data platform that every function in the company trusts? Are you ready to take IaC from 60% to 100% coverage while building multi-region resiliency for sensitive financial data?

The Team and Scope

As our Data and Platform Engineering Manager, you'll lead a team of six engineers — three data and three platform — reporting directly to the CTO. You'll steward the full lifecycle from raw ingestion to governed data assets, while growing Caribou's GCP infrastructure toward complete automation and cost efficiency. This role sits at the heart of Caribou's engineering leadership team — a meaningful seat at the table as we scale toward our next stage.

Our Stack and Philosophy

We're on GCP (GKE, Cloud Storage, CloudSQL, BigQuery, Cloud Composer) and use dbt and Pulumi. We care more about your engineering fundamentals and curiosity than your specific history with these tools. If you're experienced in AWS, Snowflake, or Terraform and excited to apply those principles to our stack, we want to talk to you.

Your First 90 Days

Your primary mission will be to lead your data engineers, alongside our analytics and data science teams, in maturing our medallion and marts architecture. We aim to deliver material protection against data evolution for the organization by the second half of 2026.

What You Will Do

• Shape the architectural vision for our data platform, ensuring high-quality, self-service data assets across all business functions
• Lead the SDLC for your team, delivering platform and infrastructure improvements consistently and with clear communication
• Strengthen Caribou's GCP infrastructure by growing IaC coverage, optimizing cloud spend, and building platform resiliency
• Collaborate with Analytics and Product to understand platform needs and translate that context into a prioritized roadmap
• Mentor and coach engineers to deepen their expertise across data modeling, platform engineering, and technical leadership
• Help shape Caribou's engineering culture, contributing a perspective that touches every part of the business

Candidates are welcome to work remotely from the states of AZ, CO, DC, IL, MD, TX, and VA with a preference for the Chicago IL, Denver CO, or Phoenix AZ areas.  Caribou does provide the option to work in-office or hybrid from our Denver, CO or Chandler, AZ offices.  We may consider remote candidates in CA, FL, MA, NY, OR, WA, and WI, subject to additional approval. Eligibility by state is subject to change.  

Please let us know if you need accommodations at any point during the interview process.

What We Look For

• Experience leading engineers who build and mature data platforms — from raw ingestion pipelines through governed assets business teams rely on
• Fluency with the modern data stack: dbt, a cloud warehouse (BigQuery or equivalent), orchestration tooling, and sound data modeling patterns
• Cloud infrastructure fluency — IaC tooling (Terraform or equivalent), cost discipline, and the operational rigor a regulated financial environment demands
• Collaborative leaders who favor context over command and control, measuring success by the growth of those around them
• Curious, life-long learners equally at home in a data modeling discussion and a deep infrastructure review, bringing the same rigor to both.

We know strong candidates rarely check every box, and backgrounds in this space take many shapes — analytics engineers who grew into platform ownership, SREs who moved into data, DevOps practitioners who found their way to EM. If this role excites you, we'd love to hear from you.

Interview Roadmap:

• Recruiter phone interview (30 mins)
• At-home coding assessment (60 mins)
• Hiring Manager video interview (60 mins)
• Final interview loop - (4) one-hour video interviews scheduled across 1-4 business days

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes: 

• Competitive compensation: $175k - $215k
• Eligible for annual performance based bonus
• Equity options
• 401k savings program
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.

WHO WE ARE LOOKING FOR:

The Technical Account Manager will lead several of our most strategic Agency partner engagements deepening our integrations with our partners. This individual plays a critical role in translating company initiatives through streamlined technical operations. We are looking to hire someone who understands web technology, learns fast and is not afraid of complexity. You are comfortable leading high visibility projects and sharing best practices with a dynamic group of TAMs.

WHAT YOU WILL BE DOING:

• Manage the post-sale technical relationship for portfolio of accounts spanning multiple channel partners. Participate in strategic meetings to support engagements that require technical consultation
• Know our capabilities and differentiators to help the team identify opportunities to leverage them to solve business needs and support revenue growth
• Lead the development of project tracking and portfolio-specific goals based on the company’s vision and define a framework for reporting progress with leadership.
• Ideate, scope, and program manage engineering work to facilitate custom solutions to be scaled across our partners
• Communicate and collaborate effectively with other functional leaders by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organizations.

SKILLS SUMMARY:

• Strong acumen for technical consulting and adept in influencing client technical investments that drive positive business outcomes
• You should have a passion for educating, training, and confidence to bring creativity to problem solving
• Expert project/program manager responsible for setting timelines, stakeholder management, and independently driving initiatives forward. Superb attention to detail is an absolute must.
• Experience with a formal project management method is a plus
• Superior relationship management skills including the ability to influence/advocate for your team in our collaborations with the Commercial and Technical organizations
• Effective decision making tactics that strives to clearly define the context, stay solution oriented and, when necessary, build advocacy with your leadership team
• Quickly grasp & learn new technical subjects and be able to explain them to others.

WHAT YOU BRING TO THE TABLE:

• 2+ years of work experience in a technical client-facing role
• Proficient working knowledge of Excel, Office and Outlook is a must
• Experience with SQL, web technologies/web programming languages, and APIs is strongly preferred
• Demonstrable creative thinking and problem-solving abilities
• Ability to manage multiple priorities and perform in a fluid, fast-paced work environment
• Experience working with clients, product, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
• Ability to communicate efficiently and effectively
• Experience with digital advertising technology is a major plus

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Civil Construction Engineer

We have a career opportunity for a Civil Construction Engineer with a proven track record of successfully contributing to a broad range of construction projects. In this role you will both self-perform and direct project teams in the planning and overseeing of construction projects, as well as play an important role in maintaining client relationships. You will also contribute to strategic initiatives that drive the growth of the construction group.

Location

This position offers flexibility within the front range of Colorado. We welcome candidates from diverse areas including but not limited to Greeley, Fort Collins, Johnstown, in addition to the Denver Metro area.

The Impact You Will Have

• Perform construction observation of construction activities and follow applicable project procedures. 
• Maintain a field book in accordance with project procedures.
• Perform measurements of construction work performed and quantity calculations of pay items.
• Prepare Inspector’s Daily Reports and other project documentation as required by the project procedures and as directed by the project supervisor.
• Report to the project supervisor on the progress of work, including technical issues, the status of work remaining to be done, and any noted deficiencies.
• Review plans, specifications, and submittals relating to assigned work.
• Provide design or other professional assistance to project managers.
• Maintain company-owned vehicle or other equipment assigned for use on the project.
• Review and assure project supervisor of the adequacy of budget and schedule.

What We Are Looking For

• B.S. degree in Civil Engineering, Construction Management, or related field required.
• PE License required. 
• 6+ years of experience in a construction role is desired. 
• Prior experience working with cities, counties, or local municipalities preferred. 
• Excellent communication and intrapersonal skills.
• Strong organization and ability to perform services efficiently and within budgets and schedules.
• Ability to work outside on foot for extended periods of time. 
• Willingness to be flexible with variable work shifts during the work week. 
• Ability to work effectively independently and in a team environment.
• Good driving record and valid driver's license.

#LI-OS1

Civil Project Engineer 

We have a career opportunity for an Civil Engineer to join our growing aviation group in our Colorado division. The ideal candidate will have a minimum of 4 years’ experience. The candidate must also have experience designing aviation projects. This individual will be developing plans, specifications, and estimates for airport agencies and private clients. 

Location

This position will be based out of our Denver office.

The Impact You Will Have

• Design responsibility for elements such as pavement, drainage, utilities, lighting/NAVAIDS, security and fuel facilities
• Responsible for project design calculation files, ensuring adequate independent quality control reviews
• Manage the process of compiling and coordinating plans, specifications, cost estimates and pay items
• Coordinate and review drafting and the assembly of plan sets
• Develop and oversee task work plans for assigned team members
• Engage in active team communication
• Organize technical meetings among design staff
• Perform occasional field construction observation, sometimes requiring out-of-town travel
• Active involvement in professional organizations

What We Are Looking For

• Bachelor's degree in Civil Engineering or related discipline required
• Experience with FAA design standards preferred but not required
• P.E. license in the state of Colorado or ability to obtain shortly after onboarded
• Demonstrate advanced use of AutoCAD and Civil 3D Modeling
• Excellent communication skills, verbal and written
• Ability to perform complex analysis and design
• Ability to assemble a complete design package for assigned elements or projects
• Ability to work effectively in a team environment

#LI-OS1

Structural Bridge Project Manager

We are looking to hire a Structural Bridge Project Manager to join our Structural Group within our Denver office. This position offers rewarding opportunities to work on a variety of transportation projects with state and local agencies, and an opportunity to become part of a well-established and growing team. The ideal candidate will have a history of successfully completing multiple projects simultaneously and the ability to interface significantly with clients. 

Our comprehensive benefits package includes paid over-time, exceptional retirement fund contributions, flexible schedules, wellness incentives, and all-around great people to work with. Take your career to the next level by applying today.

Location

This position offers flexibility within the front range of Colorado. Benesch is expanding our Colorado division, and we welcome candidates from diverse areas including but not limited to Greeley, Fort Collins, Johnstown, in addition to the Denver Metro area.

The Impact You Will Have

• Mentor junior and mid-level engineers
• Serve as Engineer-of-Record for structural elements of projects
• Perform quality control checks on plans, calculations, reports, and other deliverables
• Understand the overall project requirements and facilitate coordination with clients and between disciplines.
• Manage project teams, accountable for scope, schedule, and budget
• Develop and manage relationships with new and existing clients
• Represent Benesch at industry and professional engagement events
• Identify opportunities and lead strategic project pursuits

What You Will Need

• BS in Civil and/or Structural Engineering required; MS in Structural Engineering a plus
• Colorado PE or SE License required or ability to obtain
• Minimum 8 years of relevant bridge design experience; experience with CDOT projects and standards a plus
• Excellent communication skills and the ability to work effectively in a team environment 
• Proven experience working with the CDOT, and/or Colorado local agencies a plus
• Experience with writing and preparing technical reports associated with structural and other civil engineering disciplines which may be a deliverable during a feasibility or conceptual phase
• Excellent business development, project management, and/or client relation skills
• Experience working directly with clients developing relationships, with ability to win work
• Strong organization and leadership skills with a track record for adhering to budgets, schedules, and contractual requirements.

#LI-OS1

Senior Project Manager

We have a career opportunity for a Sr. Project Manager, with a proven track record of successfully managing a broad range of complex projects. In this role, you will both self-perform and direct project teams in the planning and design of transportation projects, as well as play an important role in managing client relationships. You will also contribute to strategic initiatives that drive the growth of our new office.

Ideally, our candidate would be a seller-doer who has a strong transportation background. This is a senior-level position in the firm, requiring at least 10 years of growth-oriented experience, with the right combination of professional and leadership skills that we can build an office around, effective at balancing technical project management, business development, and people. Benesch is a privately held company with all shares owned by key employees throughout the company.

Whether you are in a larger town or a more rural area, we encourage you to apply and join us in this exciting expansion.

Location

This position offers flexibility within the Western Slope of Colorado. Benesch is expanding our Colorado division, and we welcome candidates from diverse areas including but not limited to Grand Junction, Glenwood Springs, Durango, and beyond.

The Impact You Will Have

• Immediate contribution to contracted backlog
• Developing junior staff providing design and construction phase services
• Manage scope, schedule, budgets, and resources for multiple projects 
• Contribute to local, regional, and corporate strategic growth initiatives
• Assemble competent project communications, including meeting minutes, technical documents, and reports
• Assume responsibility for assigned design calculation files, assuring adequate independent QC reviews 
• Develop and oversee task work plans for Engineers, Designers, Inspectors and Technologists 

What You Will Need

• BS in Civil Engineering or similar degree required
• PE License
• Minimum 10+ years of relevant experience; CDOT and/or Western Slope local agency experience is a plus  
• Ability to work effectively in a team environment 
• Strong understanding and familiarity with project delivery
• Progressive experience working directly with clients developing relationships, with proven ability to win work
• Excellent leadership, communication, business development, project management, and client relation skills
• Ability to recruit new talent

#LI-OS1

Civil Construction Technical Manager

We have a career opportunity for a Civil Construction Technical Manager with a proven track record of successfully managing a broad range of construction projects. In this role you will both self-perform and direct project teams in the administration of construction projects, as well as play an important role in managing client relationships. You will also contribute to strategic initiatives that drive the growth of the construction group.

Location

This position offers flexibility within the front range of Colorado. We welcome candidates from diverse areas including but not limited to Greeley, Fort Collins, Johnstown, in addition to the Denver Metro area.

The Impact You Will Have

• Review and assure project supervisor of the adequacy of budget and schedule
• Perform construction observation of construction activities and follow applicable project procedures
• Maintain a field book in accordance with project procedures
• Perform measurements of construction work performed and quantity calculations of pay items
• Prepare Inspector’s Daily Reports and other project documentation as required by the project procedures and as directed by the project supervisor
• Report to the project supervisor on the progress of work, including technical issues, the status of work remaining to be done, and any noted deficiencies
• Review plans, specifications, and submittals relating to assigned work
• Provide design or other professional assistance to project managers
• Maintain company-owned vehicle or other equipment assigned for use on the project

What We Are Looking For

• B.S. degree in Civil Engineering, Construction Management, or related field required
• 20+ years of experience in a construction role is desired
• Prior experience working with cities, counties, or local municipalities preferred. Evidence of return work a plus
• Excellent communication and intrapersonal skills
• Strong organization and ability to perform services efficiently and within budgets and schedules
• Ability to work outside on foot for extended periods of time
• Willingness to be flexible with variable work shifts during the work week
• Ability to work effectively independently and in a team environment
• Good driving record and valid driver's license
• Collaborative approach that can mentor less experienced staff and ability to build relationships with the larger team, Clients, other Consultants, and the Contractor
• Potential to support business development activities with new and existing clients

#LI-OS1

Bridge Engineer

Benesch is hiring a Bridge Engineer to join our Colorado Division. As a Bridge Engineer, you will have the opportunity to work on vehicular bridges (simple and complex), pedestrian bridges, retaining walls, and other transportation-related structures. At Benesch we work on projects in the planning, design, construction, and in-service phases so you will get exposed to the full life-cycle of structures. The ideal candidate will have a history of successfully completing bridge projects and the ability to mentor junior staff.

Location

This position offers flexibility within the front range of Colorado. Benesch is expanding our Colorado division, and we welcome candidates from diverse areas including but not limited to Greeley, Fort Collins, Johnstown, in addition to the Denver Metro area.

The Impact You Will Have

• Serve as lead engineer on a variety of bridge replacement and rehabilitation projects
• Mentor junior staff and assist with the growth and development of the structural staff
• Prepare and review structural and geometrical calculations for bridge design projects
• Assume responsibility for assigned design calculation files and plans assuring adequate independent QC reviews on that work
• Manage the process of compiling and coordinating plans, specifications, cost estimates and pay items per DOT standards
• Coordinate the above tasks with the Project Manager
• Lead structural designers on bridge design and rehabilitation projects

What You Will Need

• BS in Civil Engineering and/or Structural Engineering or related discipline, MS is a plus
• PE License in Colorado or ability to obtain through reciprocity
• 5 to 10+ years of bridge design experience
• Experience working with CDOT and/or municipalities
• Strong organization and leadership skills with a track record for adhering to design budgets and schedules
• Proven experience performing complex analysis and design
• Ability to assemble a complete design package and construction documents for assigned elements or projects
• Proven experience with various structural design and analysis software; Leap Bridge, LUSUS, Midas, and OpenBridge a plus
• Excellent communication and client relation skills
• Ability to work effectively in a team environment

#LI-OS1

Civil Construction Manager

We have a career opportunity for a Civil Construction Manager with a proven track record of successfully managing a broad range of construction projects. In this role you will both self-perform and direct project teams in the planning and design of construction projects, as well as play an important role in managing client relationships. You will also contribute to strategic initiatives that drive the growth of the construction group.

Location

This position offers flexibility within the front range of Colorado. We welcome candidates from diverse areas including but not limited to Greeley, Fort Collins, Johnstown, in addition to the Denver Metro area.

The Impact You Will Have

• Review and assure project supervisor of the adequacy of budget and schedule
• Perform construction observation of construction activities and follow applicable project procedures
• Maintain a field book in accordance with project procedures
• Perform measurements of construction work performed and quantity calculations of pay items
• Prepare Inspector’s Daily Reports and other project documentation as required by the project procedures and as directed by the project supervisor
• Report to the project supervisor on the progress of work, including technical issues, the status of work remaining to be done, and any noted deficiencies
• Review plans, specifications, and submittals relating to assigned work
• Provide design or other professional assistance to project managers
• Maintain company-owned vehicle or other equipment assigned for use on the project

What We Are Looking For

• B.S. degree in Civil Engineering, Construction Management, or related field required
• PE License or ability to obtain strongly preferred
• 10+ years of experience in a construction role is desired
• Prior experience working with cities, counties, or local municipalities preferred.  Evidence of return work a plus
• Excellent communication and intrapersonal skills
• Strong organization and ability to perform services efficiently and within budgets and schedules
• Ability to work outside on foot for extended periods of time
• Willingness to be flexible with variable work shifts during the work week
• Ability to work effectively independently and in a team environment
• Good driving record and valid driver's license
• Collaborative approach that can mentor less experienced staff and ability to build relationships with the larger team, Clients, other Consultants, and the Contractor
• Potential to support business development activities with new and existing clients

#LI-OS1

Aviation Project Engineer 

We are looking to hire an Aviation Project Engineer. We offer opportunities to work on a variety of complex local airport agency and private clients. The ideal candidate will have a minimum of 5 years’ experience and hold a PE. 

Location

This position will have a hybrid work schedule and when in the office could work out of any of the 45 Benesch locations. The following locations have an aviation team and or focus on aviation business development:  Atlanta, GA, Denver, CO, 4 locations throughout Nebraska (Bellevue, Grand Island, Lincoln, Omaha) and 4 locations throughout Kansas (Kansas City, Wichita, Topeka, Manhattan), and Kansas City, MO. Remote work will be considered. 

The Impact You Will Have

• Design responsibility for elements such as pavement, drainage, utilities, lighting/NAVAIDS, security and fuel facilities
• Responsible for project design calculation files, ensuring adequate independent quality control reviews
• Manage the process of compiling and coordinating plans, specifications, cost estimates and pay items
• Coordinate and review drafting and the assembly of plan sets
• Develop and oversee task work plans for assigned team members
• Engage in active team communication
• Organize technical meetings among design staff
• Perform occasional field construction observation, sometimes requiring out-of-town travel
• Active involvement in professional organizations

What You Will Need

• Bachelor's degree in Civil Engineering or related discipline required
• Experience with FAA design standards
• P.E. license or planning to obtain license in near future
• Demonstrate advanced use of CADD
• Excellent communication skills, verbal and written
• Ability to perform complex analysis and design
• Ability to assemble a complete design package for assigned elements or projects
• Ability to work effectively in a team environment

  #LI-OS1  

Bridge Inspector Team Leader

Benesch is hiring a full-time Bridge Inspection Team Lead to join our talented team and help make a difference in the communities across Benesch. This role will primarily conduct bridge inspections, prepare field inspection reports, and determine load capacity ratings. Other duties involve providing support in the planning and supervision of project activities.  

Location

This position will require travel and will be based in any of our Texas or Colorado offices - Austin, TX; Fort Worth, TX; Houston, TX; Denver, CO; Johnstown, CO.

The Impact You Will Have

• The successful candidate for this position will be primarily responsible for bridge inspection services and engineering support including report generation and load rating analysis.
• Coordinate, plan, market, and manage multiple bridge inspection projects.
• Perform bridge safety inspections in accordance with NBIS and DOT, and supervise team members in the completion of inspections and reports.
• Preparing neat and organized reports.
• Developing task deliverables in a complete and reviewable manner.
• Performing tasks on schedule and within budget as assigned.
• Working independently under the guidance of a Project Manager/Senior Engineer.

What We Are Looking For

• Minimum 8 years related experience
• NBIS Certified Bridge Safety Inspector (CBSI), with up-to-date refresher training
• TxDOT precertification 6.1.1 Routine Bridge Inspection Team Leader or ability to obtain this precertification in near future
• CBSI Team Leader
• BSCE or related discipline preferred but not required
• EIT and plan to obtain Professional Engineer (PE) Registration preferred but not required
• Fracture Critical Inspection / Scour Evaluation training a plus
• SPRAT certification a plus
• Experience preparing reports for inspections, including iForms, BMS2, National Bridge Elements (NBE), etc.
• Familiarity with DOT Publications
• Bridge inspection assignments vary greatly, but physical requirements like climbing embankments and manipulating ladders should be expected
• Frequent overnight travel may be required
• Candidate should not be averse to working at heights or adjacent busy roadways
• Good verbal and written communication skills
• Valid U.S. driver’s license
• Positive experience interacting with clients, agencies, and other project stakeholders
• Accustomed to working in a team environment on challenging projects
• Strong work ethic

#LI-OS1

Clinical Field Specialist (CFS) – Women’s Health

Territory: Northern Colorado, Boulder, Fort Collins, North Denver

We are seeking a high-performing Clinical Field Specialist (CFS) to join our Women’s Health sales team. This is a rare opportunity to step into a territory primed for immediate growth.  

This role is ideal for a driven, consultative sales professional who thrives in a fast-paced environment and is motivated to build, expand, and dominate a territory.

The Opportunity

This geography is positioned for significant sales growth, with major accounts nearing close and increasing alignment with leading clinical influencers across the region. The right individual will capitalize on this momentum to rapidly grow market share and drive toward top-tier performance.

Primary Responsibilities

• Drive sales growth and market development through direct sales to MFMs, OB/GYNs, and Genetic Counselors
• Execute a proactive “hunter” sales strategy to capture new business and expand existing accounts
• Build, cultivate, and maintain strong relationships with key stakeholders and decision-makers
• Develop and implement a strategic business plan to accelerate growth within the territory
• Lead full-cycle sales efforts across both existing products and new product launches
• Provide clinical insight, education, and technical training in office and surgical settings
• Partner with clinical teams to ensure successful product adoption and integration
• Leverage key academic and institutional relationships to drive regional influence and adoption
• Maintain compliance with HIPAA, PHI privacy standards, and company policies
• Complete all required compliance and product training within designated timelines

Qualifications

• Bachelor’s degree required (BS, Nursing, or related healthcare field preferred)
• Minimum 3 years of physician sales experience in diagnostic laboratory or healthcare industry (genetics experience strongly preferred)
• Proven track record of opening new markets, displacing competitors, and rapidly growing revenue
• Strong understanding of the OB/GYN, MFM, and/or Women’s Health space preferred
• Background in medical or biological sciences (clinical diagnostics preferred)
• Proficiency with Salesforce, Microsoft Excel, PowerPoint, and Google Workspace

Knowledge, Skills, and Abilities

• Strategic mindset with the ability to manage a territory like a business while executing tactically
• Strong consultative selling skills with the ability to assess needs and deliver solutions
• Excellent communication and presentation skills, with the ability to translate clinical data into actionable insights
• Highly organized with strong time management and prioritization abilities
• Self-motivated, results-driven, and comfortable working independently
• High sense of urgency with a focus on closing and driving measurable results
• Adaptability and resilience in a dynamic, high-growth environment

The total on-target earnings (OTE) package includes a competitive base salary along with uncapped quarterly commissions. Beyond OTE, the compensation also features a car allowance and Restricted Stock Units (RSUs).

About the Role

We are seeking a talented and motivated Corporate Counsel to join our legal team. This role is ideal for a lawyer with a strong litigation foundation who is ready to transition into a broad-based product counsel role. You will partner closely with our product and technology organizations, applying your litigation background to assess and mitigate risk, while advising on a wide range of matters at the intersection of AI, product development, and business operations.

What You'll Do

Product & AI Counsel

• Serve as counsel for product teams, advising on product development, feature launches, terms of service, and user-facing policies.
• Provide guidance on legal and regulatory matters related to artificial intelligence, including AI governance frameworks, data use, bias, transparency, and applicable regulation (e.g., EU AI Act, emerging U.S. state laws).
• Advise on intellectual property matters related to software, AI-generated content, and product features.
• Identify and proactively address legal risks in product roadmaps and cross-functional initiatives.
• Collaborate with Privacy, Security, and Trust & Safety teams to ensure product compliance with applicable laws.

• Develop and maintain internal legal playbooks, templates, and training materials.

Risk Management & Dispute Readiness

• Apply litigation expertise to evaluate legal exposure and develop proactive risk mitigation strategies across the business.
• Support pre-litigation matters as they arise, including assessing claims, coordinating with outside counsel, and driving toward efficient resolution.
• Manage litigation holds and support discovery processes when needed.
• Monitor the legal and regulatory landscape affecting technology and AI companies and provide timely guidance to stakeholders.

Business and Cross-Functional Support

• Partner with cross-functional teams to develop, apply, and improve both internal and external policies.
• Collaborate with internal business teams, including Finance and Collections, to support a range of business needs and advise on protective measures when necessary. 
• Advise Sales and Go-To-Market teams on compliance and legal considerations to support competitive positioning.

Required Qualifications

• J.D. from an accredited law school and active bar membership in good standing
• 4-7 years of experience, with law firm litigation experience strongly preferred
• Strong litigation foundation, including experience with dispute assessment, outside counsel management, and discovery
• Experience advising on technology or product-related legal matters
• Strong drafting, analytical, and communication skills
• Highly organized with the ability to manage competing priorities in a dynamic environment
• Understanding of AI tools and how to utilize them to expedite and streamline workflows

Preferred Qualifications

• Prior experience with AI, machine learning, or emerging technology legal issues
• Familiarity with data privacy regulations (GDPR, CCPA, etc.)
• In-house experience at a technology company
• Experience with intellectual property, particularly software or AI-related IP
• Comfort with fast-paced, high-growth environments
• Strong business acumen and product intuition

About the Role

We are seeking a talented and motivated Corporate Counsel to join our legal team. This role is ideal for a lawyer with a strong litigation foundation who is ready to transition into a broad-based product counsel role. You will partner closely with our product and technology organizations, applying your litigation background to assess and mitigate risk, while advising on a wide range of matters at the intersection of AI, product development, and business operations.

What You'll Do

Product & AI Counsel

• Serve as counsel for product teams, advising on product development, feature launches, terms of service, and user-facing policies.
• Provide guidance on legal and regulatory matters related to artificial intelligence, including AI governance frameworks, data use, bias, transparency, and applicable regulation (e.g., EU AI Act, emerging U.S. state laws).
• Advise on intellectual property matters related to software, AI-generated content, and product features.
• Identify and proactively address legal risks in product roadmaps and cross-functional initiatives.
• Collaborate with Privacy, Security, and Trust & Safety teams to ensure product compliance with applicable laws.

• Develop and maintain internal legal playbooks, templates, and training materials.

Risk Management & Dispute Readiness

• Apply litigation expertise to evaluate legal exposure and develop proactive risk mitigation strategies across the business.
• Support pre-litigation matters as they arise, including assessing claims, coordinating with outside counsel, and driving toward efficient resolution.
• Manage litigation holds and support discovery processes when needed.
• Monitor the legal and regulatory landscape affecting technology and AI companies and provide timely guidance to stakeholders.

Business and Cross-Functional Support

• Partner with cross-functional teams to develop, apply, and improve both internal and external policies.
• Collaborate with internal business teams, including Finance and Collections, to support a range of business needs and advise on protective measures when necessary. 
• Advise Sales and Go-To-Market teams on compliance and legal considerations to support competitive positioning.

Required Qualifications

• J.D. from an accredited law school and active bar membership in good standing
• 4-7 years of experience, with law firm litigation experience strongly preferred
• Strong litigation foundation, including experience with dispute assessment, outside counsel management, and discovery
• Experience advising on technology or product-related legal matters
• Strong drafting, analytical, and communication skills
• Highly organized with the ability to manage competing priorities in a dynamic environment
• Understanding of AI tools and how to utilize them to expedite and streamline workflows

Preferred Qualifications

• Prior experience with AI, machine learning, or emerging technology legal issues
• Familiarity with data privacy regulations (GDPR, CCPA, etc.)
• In-house experience at a technology company
• Experience with intellectual property, particularly software or AI-related IP
• Comfort with fast-paced, high-growth environments
• Strong business acumen and product intuition

About the Role

We are seeking a talented and motivated Corporate Counsel to join our legal team. This role is ideal for a lawyer with a strong litigation foundation who is ready to transition into a broad-based product counsel role. You will partner closely with our product and technology organizations, applying your litigation background to assess and mitigate risk, while advising on a wide range of matters at the intersection of AI, product development, and business operations.

What You'll Do

Product & AI Counsel

• Serve as counsel for product teams, advising on product development, feature launches, terms of service, and user-facing policies.
• Provide guidance on legal and regulatory matters related to artificial intelligence, including AI governance frameworks, data use, bias, transparency, and applicable regulation (e.g., EU AI Act, emerging U.S. state laws).
• Advise on intellectual property matters related to software, AI-generated content, and product features.
• Identify and proactively address legal risks in product roadmaps and cross-functional initiatives.
• Collaborate with Privacy, Security, and Trust & Safety teams to ensure product compliance with applicable laws.

• Develop and maintain internal legal playbooks, templates, and training materials.

Risk Management & Dispute Readiness

• Apply litigation expertise to evaluate legal exposure and develop proactive risk mitigation strategies across the business.
• Support pre-litigation matters as they arise, including assessing claims, coordinating with outside counsel, and driving toward efficient resolution.
• Manage litigation holds and support discovery processes when needed.
• Monitor the legal and regulatory landscape affecting technology and AI companies and provide timely guidance to stakeholders.

Business and Cross-Functional Support

• Partner with cross-functional teams to develop, apply, and improve both internal and external policies.
• Collaborate with internal business teams, including Finance and Collections, to support a range of business needs and advise on protective measures when necessary. 
• Advise Sales and Go-To-Market teams on compliance and legal considerations to support competitive positioning.

Required Qualifications

• J.D. from an accredited law school and active bar membership in good standing
• 4-7 years of experience, with law firm litigation experience strongly preferred
• Strong litigation foundation, including experience with dispute assessment, outside counsel management, and discovery
• Experience advising on technology or product-related legal matters
• Strong drafting, analytical, and communication skills
• Highly organized with the ability to manage competing priorities in a dynamic environment
• Understanding of AI tools and how to utilize them to expedite and streamline workflows

Preferred Qualifications

• Prior experience with AI, machine learning, or emerging technology legal issues
• Familiarity with data privacy regulations (GDPR, CCPA, etc.)
• In-house experience at a technology company
• Experience with intellectual property, particularly software or AI-related IP
• Comfort with fast-paced, high-growth environments
• Strong business acumen and product intuition

Your role
We are looking for a rare breed of leader: someone who possesses the technical depth of an AI Architect and the strategic mindset of a Sales Executive. Reporting directly to the Vice President of Sales Engineering, you will recruit, mentor, and direct a team of Forward Deployed Engineers who translate complex business challenges into high-impact, Agentic AI systems.

You are a self-starter who thrives in ambiguity. You don't just manage a team; you lead from the front, acting as the company’s most technically fluent business consultant and our customers' most trusted AI architect. You will partner across Sales, Product, and Engineering to ensure our AI platform is not only adopted but becomes the backbone of our customers' operations.

You will lead a specialized, high-impact technical division within our global Sales organization. This team isn't just selling software; they are building the future of communication. The Agentic Sales Engineering team is the "special forces" of our Go-To-Market strategy—a group of elite Forward Deployed Engineers who embed themselves within our most strategic accounts to bridge the gap between visionary AI potential and production-ready reality.

What you’ll do

• Build & Mentor: Recruit and develop a high-performing team of Forward Deployed Engineers. Coach them to develop both their technical AI/ML skills and their ability to command a C-suite boardroom.
• Strategic GTM Leadership: Partner with Sales leadership to identify "must-win" accounts where Agentic AI can be a differentiator. Actively participate in the sales cycle to provide leadership, technical authority, and strategic deal support.
• Bridge the Gap: Act as the crucial link between the field and the lab. Synthesize critical "field signals"—customer pain points, integration patterns, and platform limitations—and deliver them to Product and Engineering to influence the roadmap.
• Architect Value: Guide the team in designing complex multi-agent systems, retrieval pipelines (RAG), and decision logic that integrate with CRMs, ERPs, and custom APIs via our MCP framework.
• Innovate Processes: Create and implement new systems for "AI Envisioning" sessions, helping customers navigate complex cloud/data infrastructure to bring AI bots to life.
• Drive Execution: Ensure the team isn't just selling a vision, but building the "shippable" capabilities that validate a customer's investment during pre-sales and early deployment.

Skills you’ll bring

• The Basics: BA/BS degree or equivalent practical experience.
• Experience: Minimum 8 years of customer-facing technical experience (Sales Engineering, FDE, or Solutions Architecture).
• Minimum 5 years of people management experience, specifically leading technical teams.
• Technical Depth: Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Vector Databases, and Agent Orchestration Frameworks. Proficiency in Python, Go, or JS/TS.
• Business Acumen: The ability to simplify technical complexity and communicate clear ROI and trade-offs to non-technical C-suite executives.
• Leadership Style: High emotional intelligence with a "scrappy" mentor mindset. You are someone who takes initiative and thinks creatively to get the job done under tight timelines.
• Operational Excellence: Strong analytical skills to use data in improving team effectiveness and product vision.

Your role
The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine.

This role is accountable for:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Renewals forecast accuracy
• Expansion pipeline governance
• Customer Success & Renewals operating cadence
• Land → Expand → Adopt → Renew journey integrity
• Product interlocks & operationalization of new product introductions within the installed base

This is a revenue ownership role—not a reporting function or a CS business partner role.

This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.

What you’ll do

• Own operational governance of Gross and Net Revenue Retention.
• Monitor churn, contraction, and expansion drivers.
• Identify structural gaps impacting retention.
• Establish leading indicators for revenue risk.
• Provide executive-level visibility into recurring revenue health.
• Own renewal forecasting methodology and discipline.
• Validate renewal commitments and risk assessments.
• Improve renewal forecast accuracy across segments.
• Establish a structured renewal inspection cadence.
• Design and run operational forums for CS and Renewals.
• Standardize inspection standards across segments.
• Align expansion governance with sales forecasting rigor.
• Ensure consistent pipeline hygiene within post-sales motions.
• Own expansion opportunity visibility and stage discipline.
• Monitor cross-sell/upsell pipeline health.
• Identify leakage within installed accounts.
• Align expansion inspection standards with new logo practices.
• Define and govern operational handoffs across lifecycle stages.
• Ensure adoption signals are visible and measurable.
• Identify friction points in the customer journey.
• Partner cross-functionally to improve retention mechanics.
• Serve as RevOps lead for new product rollouts within the installed base.
• Ensure expansion, attach visibility, and adoption tracking.
• Monitor product adoption metrics impacting retention.
• Provide feedback loops to Product on customer behavior trends.

Skills you’ll bring

• 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
• Experience supporting subscription SaaS retention motions.
• Deep understanding of renewal forecasting and expansion mechanics.
• Strong analytical capability and structured thinking.
• Comfortable influencing CS and executive leadership.
• Ability to operate in high-growth, cross-functional environments.
• Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).
• Strong understanding of renewal forecasting and GRR/NRR modeling.
• Advanced Excel / Sheets modeling skills; SQL proficiency preferred.
• Deep familiarity with Salesforce opportunity and account data structures.
• Experience integrating CS platforms with CRM systems.
• Ability to translate product usage data into retention insights.
• Strong BI and data visualization experience.

Your Role
As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction. The CAE is ultimately responsible for ensuring our customers continually realize the value of their accounts, driving positive outcomes for both the customer and Dialpad. 

This position reports to our Sales Manager and has the opportunity to be based in our Denver Office.

What you’ll do

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
• Generate a pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert, becoming a trusted advisor and resource for your customers. 
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer to return to Dialpad.

Skills you’ll bring

• 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background. 
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution-selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership. 
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required, with bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Your role
As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world. Every business benefits from Dialpad.

Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position is based in Denver, CO, and reports to a Mid-Market Regional Vice President. 

What you’ll do 

• Own the entire sales process, including converting leads into a workable pipeline.
• Build strategic prospecting campaigns and sequencing to source your own opportunities.
• Manage and close complex transactions involving multiple internal and external stakeholders.
• Own your key deal reviews, forecasts, and professional career roadmap.

Skills you’ll bring 

• 3-5 years of sales experience in an ever-changing environment.
• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.
• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. 

This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software.

How You’ll Make a Difference

• Be passionate about your customers’ success and establish yourself as the trusted advisor for ~40 customers
• Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals
• Identify and recommend additional Klaviyo products to help increase revenue for your customers 
• Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
• Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience 
• Work to set priorities and establish a plan for to resolve open issues in a timely manner
• Provide customers with a combination of both strategic guidance and tactical support
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
• Contribute feedback to Product on product improvements to enhance customer engagement.
• Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
• Experience explaining how to reach key goals using software with end users
• A track record for creative problem solving for customers and end users.
• Experience in marketing or advising customers on marketing strategy.
• Comfortable discussing account renewals, upgrades, and cancellations
• Thrives in a collaborative environment
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference and email.
• Curious and eager to learn
• Able to adapt in a quickly changing environment
• Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
• Track record managing customer relationships through Salesforce or similar CRMs
• Experience using email marketing platforms and E-Commerce platforms a plus
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo’s sending footprint.

Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.

How You'll Make a Difference:

Monitoring & Incident Response

• Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
• Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.
• Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.
• Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).

Systems & Signal Ownership

• Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
• Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.

Process & Operational Improvement

• Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).
• Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
• Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Cross-Functional Collaboration & Ecosystem Engagement

• Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.
• Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
• Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).
• Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo’s infrastructure strategy.

Knowledge Sharing & Team Contribution

• Write clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training content.
• Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups.
• Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).

Who You Are

• Thoughtful communicator—skilled at explaining technical processes clearly in both written and verbal channels, including to non-technical audiences.
• Self-motivated and curious—eager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressure—with a track record of navigating fast-paced, ambiguous environments with changing priorities.
• Structured problem-solver—known for technical investigation skills and a logical approach to triage and resolution.
• Process-oriented—constantly thinking about how to improve, automate, or streamline repetitive work.
• Collaborative by nature—thriving on cross-functional partnerships and comfortable engaging directly with customers, internal stakeholders, and technical vendors.
• Growth-oriented—actively seeks feedback, practices new tools and techniques, and applies lessons learned to subsequent work.

Required

• 3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications provider.
• Data analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
• AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop.
• Anti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar.
• Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations).
• Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs.
• Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems.
• Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Bonus

• Presence or active participation in anti-abuse industry groups (M3AAWG, etc.).
• Experience with SMS/MMS technologies, technical writing, training, or web development.
• Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis.
• Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes.

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo’s sending footprint.

Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.

How You'll Make a Difference:

Monitoring & Incident Response

• Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
• Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.
• Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.
• Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).

Systems & Signal Ownership

• Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
• Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.

Process & Operational Improvement

• Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).
• Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
• Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Cross-Functional Collaboration & Ecosystem Engagement

• Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.
• Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
• Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).
• Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo’s infrastructure strategy.

Knowledge Sharing & Team Contribution

• Write clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training content.
• Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups.
• Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).

Who You Are

• Thoughtful communicator—skilled at explaining technical processes clearly in both written and verbal channels, including to non-technical audiences.
• Self-motivated and curious—eager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressure—with a track record of navigating fast-paced, ambiguous environments with changing priorities.
• Structured problem-solver—known for technical investigation skills and a logical approach to triage and resolution.
• Process-oriented—constantly thinking about how to improve, automate, or streamline repetitive work.
• Collaborative by nature—thriving on cross-functional partnerships and comfortable engaging directly with customers, internal stakeholders, and technical vendors.
• Growth-oriented—actively seeks feedback, practices new tools and techniques, and applies lessons learned to subsequent work.

Required

• 3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications provider.
• Data analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
• AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop.
• Anti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar.
• Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations).
• Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs.
• Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems.
• Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Bonus

• Presence or active participation in anti-abuse industry groups (M3AAWG, etc.).
• Experience with SMS/MMS technologies, technical writing, training, or web development.
• Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis.
• Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes.

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo’s sending footprint.

Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.

How You'll Make a Difference:

Monitoring & Incident Response

• Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
• Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.
• Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.
• Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).

Systems & Signal Ownership

• Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.
• Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.

Process & Operational Improvement

• Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).
• Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.
• Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Cross-Functional Collaboration & Ecosystem Engagement

• Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.
• Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
• Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).
• Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo’s infrastructure strategy.

Knowledge Sharing & Team Contribution

• Write clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training content.
• Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups.
• Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).

Who You Are

• Thoughtful communicator—skilled at explaining technical processes clearly in both written and verbal channels, including to non-technical audiences.
• Self-motivated and curious—eager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressure—with a track record of navigating fast-paced, ambiguous environments with changing priorities.
• Structured problem-solver—known for technical investigation skills and a logical approach to triage and resolution.
• Process-oriented—constantly thinking about how to improve, automate, or streamline repetitive work.
• Collaborative by nature—thriving on cross-functional partnerships and comfortable engaging directly with customers, internal stakeholders, and technical vendors.
• Growth-oriented—actively seeks feedback, practices new tools and techniques, and applies lessons learned to subsequent work.

Required

• 3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications provider.
• Data analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
• AI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loop.
• Anti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similar.
• Strong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations).
• Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputs.
• Familiarity with APIs, email and text message marketing platforms, and e-commerce ecosystems.
• Proficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systems.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Bonus

• Presence or active participation in anti-abuse industry groups (M3AAWG, etc.).
• Experience with SMS/MMS technologies, technical writing, training, or web development.
• Python, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysis.
• Familiarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processes.

Why This Role, Why Now

GTM Data Strategy & Operations stood up from scratch with no predecessor. Today the function runs on three offshore contractors and zero FTEs, managed by a single leader who is simultaneously building the agentic infrastructure, operating it in production, and driving major initiatives (hierarchy redesign, data quality assessment, vendor optimization).

The operating model is deliberately agentic AI–first: a multi-agent pipeline (Cartographer, Sentinel, Resolver, Reporting) handles detection, enrichment, hierarchy mapping, and conflict resolution at scale. This is not a future-state vision, these agents are live and processing enterprise account families in production today.

The problem: one person cannot build, operate, and extend this system while also managing strategic workstreams. The function currently covers only core Tier‑1 fields. Dozens of account, contact, and lead signals remain unaddressed. Every pipeline run, every failure diagnosis, and every offshore handoff flows through a single point of failure.

This role is the first onshore execution hire for an agent operator who can keep the system running, improve it, and extend detection and resolution coverage as GTM leadership prioritizes new data elements.

Role Summary

Sit between AI systems and GTM data. Operate, tune, and extend our agentic data quality pipeline (detection, enrichment, hierarchy mapping, conflict resolution) so it runs reliably, improves continuously, and expands to cover more of the data landscape. Own the handoff between automated output and human review, managing quality and throughput with our offshore team. You don’t build agents from scratch, but you run them, evaluate their output with GTM data judgment, and make them better.

Core Responsibilities

Agent Pipeline Operations

• Run and monitor production pipeline sessions (Cartographer, Sentinel, Resolver) across scheduled cadences; diagnose and resolve failures (API errors, session timeouts, data anomalies) without escalating to the function lead.
• Execute pipeline runs in Claude Claude and tmux; manage long-running batch processes; interpret logs and output to confirm data integrity before downstream handoff.
• Maintain pipeline orchestration scripts and configuration; extend agent coverage as new data elements are prioritized by GTM leadership.

Agent Tuning & Improvement

• Refine detection rules, prompt logic, and confidence thresholds based on output analysis and false-positive/negative patterns.
• Evaluate agent accuracy by segment (Enterprise vs. MM/SMB) and recommend rule or workflow changes backed by evidence.
• Run bake-offs (vendor vs. AI enrichment) to optimize cost, coverage, and accuracy; document results for decision-making.

Sentinel → Offshore Resolution Loop

• Own the handoff between Sentinel detection output and Concentrix triage queues; define queue structure, priority tiers, and resolution instructions.
• Monitor offshore resolution quality and throughput; refine detection rules based on patterns surfaced through triage.
• Close the feedback loop: track resolution outcomes back to agent configuration to reduce recurring false positives and improve detection precision.

Data Quality & Enrichment Operations

• Maintain ops-only staging fields; manage the promote-to-production flow with audit controls.
• Design and run AI-assisted enrichment workflows (Clay + LLM prompts) with evidence links and confidence thresholds.
• Monitor fill-rate, sampled accuracy, freshness, and cost-per-record by source and segment; surface vendor performance issues and recommend changes.
• Keep data dictionaries, SOPs, and runbooks current as agents and processes evolve.

Cross-Functional Partnership

• GTM Systems (SFDC): field configuration, permission sets, automation, flows.
• Data Engineering: source availability, ID mapping, lineage (no pipeline coding).
• Reporting: define metrics and acceptance criteria; partner on dashboard requirements.

What to Expect

This is a triage environment, not a steady-state one. The function is young, the data has known gaps, and the work is to stabilize and extend, not maintain and optimize. You’ll be building the plane while flying it, alongside a small team that operates with high autonomy and a bias toward measurable outcomes. If ambiguity and mess energize you, this is the right fit.

Success Metrics (6–12 Months)

Pipeline Reliability

• Scheduled pipeline runs execute without function-lead intervention; failure-to-resolution cycle time under 24 hours for non-blocking issues.
• Agent coverage extended to new data elements as prioritized (measured by number of signals under active detection).

Detection & Resolution Quality

• Sentinel detection precision and recall improve quarter over quarter, tracked by segment.
• Concentrix resolution queue throughput and accuracy meet defined acceptance thresholds.
• False-positive rate decreases through feedback-loop refinement.

Data Quality Outcomes

• Tier-1 field fill-rates: Country ≥95%; Vertical ≥90% at ≥85% sampled accuracy; Revenue bands ≥90%.
• Hierarchy coverage 65–80%+ across target segments.
• Enterprise cost-per-record reduction of 30–40% via AI-first + selective vendor usage.

Qualifications

Required

• 3–6 years in Data Ops, Sales Ops, or GTM Ops with hands-on data quality ownership for account and contact data.
• Proficiency with Snowflake (SQL for querying, analysis, validation) and SFDC (object model, field configuration, data flows).
• Working experience with Claude Code or comparable LLM-based tooling in an operational (not just experimental) context.
• Experience designing and running AI-assisted enrichment workflows (e.g., Clay + LLM prompts) and evaluating accuracy/coverage.
• Comfort operating in a command-line environment: tmux, shell scripts, log analysis, batch process monitoring.
• Process design mindset with a bias toward measurable outcomes; strong written communication.

Strong Plus

• Experience with account/contact data vendors (D&B, ZoomInfo, Clearbit, StoreLeads) and waterfall enrichment logic.
• Python for QA scripting, sampling, or light automation.
• Familiarity with prompt engineering, confidence scoring, and AI guardrails (evidence capture, versioned prompts, QA sampling gates).

Tool Stack

• Core: Snowflake (SQL), SFDC, Claude Code, Clay
• Pipeline: Shell orchestration, Cartographer / Sentinel / Resolver agents
• Enrichment: D&B, ZoomInfo, Clearbit, StoreLeads, LLM prompts
• Nice to Have: Python, SOQL, prompt engineering frameworks
• AI Guardrails (Expected Practice): Confidence floors, evidence capture, versioned prompts, 10% QA sampling gates, audit-on-promote, drift alerts, and privacy/compliance checks. This role is expected to uphold and improve these practices, not just follow them.

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

Procare has ambitious goals for 2026 and beyond, and hiring the right talent is the first step towards achieving them. The Corporate Recruiter plays a critical role in supporting our business strategy and will partner with hiring managers across the organization to ensure that key hiring initiatives are being met. You will be responsible for the full lifecycle of the recruitment process and will partner with hiring managers across various departments to identify, attract, and hire top-tier talent. Your goal is to deliver an exceptional candidate experience while ensuring our hiring processes are efficient, equitable, and aligned with our long-term business goals.

This role will focus specifically on our GTM team to help scale our revenue-generating teams. You will be the engine behind our growth, responsible for identifying and hiring top-tier talent 
across Sales, Customer Success, and Revenue Operations. As a GTM Recruiter, you aren’t just filling seats; you are a talent advisor who understands the competitive landscape and can effectively sell our vision to passive candidates.

What you’ll do:

• Execute a robust recruiting strategy to meet the hiring demands of the organization. This includes gaining a strong understanding of the open roles, managing external postings to drive active candidate applications, sourcing qualified passive candidates, reviewing resumes, pre-screening candidates, managing the interview process, collecting, and reviewing candidate feedback, and maintaining all appropriate documentation. 
• Ensure a positive candidate experience throughout the hiring process. 
• Conduct phone, virtual Zoom and/or in-person interviews. 
• Consult with managers to discover staffing requirements and specific job objectives. 
• Drive and manage a pipeline of high-quality candidates, with a focus on diversity, by proactively sourcing via multiple channels including social media, web sourcing, searches, referrals, and hiring events. 
• Write and post job descriptions on career websites and other recruitment sites.
• Utilize LinkedIn Recruiter, specialized job boards, and networking to build a robust pipeline of diverse, high-caliber candidates.
• Maintaining Passive Pipelines: Implement strategic initiatives to maintain a passive pipeline for future hiring needs. You will build intentional, future-ready talent pipelines across our GTM organization—including Account Executives, Customer Success Managers, and Sales Development Representatives. Partner with local universities and other organizations to attract talent. 
• Implement processes to improve our overall recruiting efforts and support our ability to scale in the future. 
• Remain current on the latest trends in recruiting, the competitive landscape, market drivers, diversity and more, educating and sharing this knowledge with our internal teams. 
• Help identify areas for process improvement and help implement changes.
• Track and report on key recruiting metrics (time-to-hire, source of hire, conversion rates) to optimize the hiring process.
• Manage the full-cycle recruitment process including offer process, reference and background checks, salary expectations and recommendations. 
• Coordinate interviews with candidates and members of the hiring team.
• Collaborate with the Marketing team to enhance our employer brand specifically within the GTM community. Help Procare establish itself as a top employer within the tech space.
• Implement strategic initiatives to maintain a passive pipeline for future hiring needs. You will build intentional, future-ready talent pipelines across our GTM organization—including Account Executives, Customer Success Managers, and Sales Development Representatives. Partner with local universities and other organizations to attract talent. 
• Support various HR and TA initiatives as needed.

Our ideal candidate will have:

• 3+ years' of full-cycle recruiting experience, with at least 2 years specifically focused on GTM/Revenue roles (SDRs, AEs, CSMs, etc.) in a fast-paced tech environment.
• Demonstrated success utilizing LinkedIn Recruiter and other alternative sourcing methods to identify and hire high level positions with niche skill sets.
• Ability to build and implement successful, creative approaches to talent acquisition.
• Experience sourcing passive talent on various talent sourcing solutions.
• Proven track record of effective partnerships with hiring managers, technical leaders, and others across the organization.
• Proven ability to manage a high volume of open requisitions in a fast-paced environment.
• Exceptional ability to connect with candidates and tell Procare’s story in a way that speaks to their career goals and other motivation.
• Passion for innovative sourcing and recruiting techniques to identify and connect with diverse and difficult to find talent groups.
• Proficiency with modern ATS platforms (e.g., Greenhouse, iCIMS/SkillSurvey) and other CRM tools.
• Excellent communication, organization, and time-management skills.
• Knowledge of behavioral interviewing techniques (e.g., STAR method).
• Strong understanding of Diversity, Equity, and Inclusion (DEI) best practices in hiring.
• Proficiency with Microsoft office suite.

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$80,000 - $92,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.

Title: Senior Business Development Manager
LOCATION: Denver, CO

Duties:

• Define and execute a multi-year sales strategy in key accounts that aligns with our business objectives and enhances brand equity
• Leverage unique industry relationships to develop strategic partnerships within key accounts
• Create a co-ordinated sales strategy for key accounts that aligns across sales, Marketing, Account Management, and Product Management 
• Maintain detailed account plans across key accounts that are regularly updated and reviewed with the Commercial Director AMER, CRO and other stakeholders
• Work closely with Leadership and Account Management to leverage existing hotel level momentum to build enterprise opportunities
• Build pipeline that consistently delivers 400k-800k in revenue per year
• Effectively qualify opportunities to ensure maximization of revenue margin and LTV
• Working collaboratively with Sales Operations and the Commercial Director AMER, develop a set of KPI's to measure performance of Enterprise Sales function during a ramp period
• Work closely with, Account Management, Enterprise Services and PM's to ensure post deal implementation is well executed and customer satisfaction is high
• Provide SME support for Marketing and Client events as needed

Requirements: Bachelor’s degree or equivalent in Business Administration, Business Management or Marketing. 5 years of experience as a Sales Manager, business development manager or related in hospitality technology sector. Experience must be progressive and include 5 years in new business development Including C-Level relationships with local and/or regional decision makers in the hospitality industry.

5+ years experience using SaaS and Daas delivery models, value propositions and pricing, and positioning.

4+ years experience applying enterprise deal management practices.

2+ Years experience using Salesforce, Excel, and NetSuite.

Salary: $130,249/year - $130,249/year

Benefits:

• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Employer paid Short Term Disability + $50,000 Life Insurance.
• Parental leave: 12 week company paid primary caregiver leave, 3 week company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.

Hours: Monday to Friday, 9 AM to 5 PM

#LI-DNI 

Eager to learn more or just want to share your resume for future opportunities? If you have the learning attitude, you are welcome! Learn more about our functional teams below and discover how you can shine brighter with Lighthouse!

Engineering #LI-DNI

Byte-ing into 100TB of data daily to serve our clients a digital feast of top-notch insights. Our team is composed of engineering champions, to include Software Engineer's, Solution Architect's, and Engineering Team Lead's.

Finance

Providing unwavering support as one unit and joyful number crunchers who thrive on collaboration and take on any challenge. Start your finance journey with Lighthouse as a Finance Coordinator, Credit Collector, Accountant, or other finance function.

Business Operations

Incubating and scaling new lines of business as cross-functional ninjas with a pulse on the operating rhythm of Lighthouse. Whether you start as a Revenue Manager, Sales Operations Specialist, Analytics Engineer, or other cross-functional ninja, the sky is the limit.  

Customer Operations

Delivering white-glove client service by strengthening customer relationships and providing an unmatched customer experience. From Product/Technical Support Specialist's, Customer Care Manager's, and Client Onboarding Specialist's, our customer operations team are champions at fostering a client centric experience.

Legal

Ensuring every ‘T’ is crossed and every ‘i’ is dotted as guardians of Lighthouse legality with a fortress of contracts

Marketing

Innovation meets imagination in the world of travel and hospitality technology on our marketing team

People & Talent

Powering Lighthouse’ success by cultivating talent, fostering a culture of growth, and enhancing the employee experience

Product

Crafting the industry’s best products, all while juggling requests from sales

Revenue

Our revenue team of sales practitioners and account managers champion providing the hospitality industry with the very best products to optimise their commercial strategy

Job Details

• 💼 Growth Operations - Customer Operations
• 📍 United States - Denver, Colorado
• 🕜 Full-Time/Hybrid
• 💰 $81,000.00 - $99,500.00 

What you will do#-Hybrid

As an Enterprise Program Manager, you will be dedicated to the success of our largest global clients. You will act as the central point of coordination for all ongoing projects, managing a portfolio of enterprise accounts. In this autonomous role, you will steer complex programs, from Business Intelligence implementations to new product onboardings, driving regional alignment and strengthening key client relationships.

Where you will have impact

• Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients.
• Organize and manage all projects within your enterprise accounts to ensure on-time delivery and the achievement of business objectives.
• Establish clear program governance and guide stakeholder expectations, from individual hotel properties to C-level executives.
• Create and maintain clear project documentation outlining timelines, activities, and potential risks using task management tools.
• Act as a vital bridge between clients and our internal Product and Engineering teams to capture custom requirements and manage delivery timelines.
• Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular status calls with key global chains.
• Serve as the voice of our customers, providing actionable feedback to internal teams to enhance our products and processes.

About our team