This position is with Kaaiser, one of the brands under Manifest Global, which also includes Cialfo, BridgeU and Explore. Please note that this is a 5.5-day working role.

Kaaiser is India’s No.1 study abroad brand for the Australia destination, backed by over 30 years of leadership and credibility in global student recruitment. As part of the Manifest Global which includes Cialfo, BridgeU, and Explore, Kaaiser has built deep institutional relationships, strong market trust, and one of India’s most respected education partner networks.

About This Role

As a Front Office Assistant, you will be the first point of contact for visitors and callers, representing the company in a professional and welcoming manner. Your role involves handling front desk responsibilities, managing communications, coordinating office activities, and ensuring smooth administrative operations. The ideal candidate should have a strong interest in working with people, be highly motivated, result oriented, quick learner, able to work independently and able to deliver satisfactory results. 

What You Will Be Doing

The Employee will be expected to provide a professional level of customer service as being the face of the company for all who contact Kaaiser.

• Strategize, execute, and communicate front office operations and their overall impact with stakeholders.
• Manage and oversee all front desk activities to ensure efficiency and professionalism.
• Handle all inbound and outbound calls, maintaining detailed records of communications.
• Perform daily checks on office telephone numbers and report issues to service providers or maintenance personnel.
• Maintain records of all incoming and outgoing couriers, ensuring proper documentation and handover.
• Supervise housekeeping and office maintenance, coordinating staff for office and stationery requirements.
• Prepare and send daily reports on walk-ins, web inquiries, phone calls, and visits by university representatives to designated senior management.
• Maintain attendance records and follow up on leave and medical submissions.
• Coordinate interviews, university visits, open days, admission weeks, fairs, visa workshops, and pre-departure orientations.
• Ensure accurate and timely data entry and management in the CRM system.
• Schedule and manage appointments for management and office staff.
• Send reminders for upcoming appointments and commitments.
• Generate and submit daily, weekly, and monthly work reports to designated officers.

About You

• Qualifications:
  • Bachelor's degree in any discipline.
• Experience:
  • Minimum 2 years of experience in a similar role.
  • Strong knowledge and proven experience in front office management and customer service.
  • Experience with handling office communication, coordination, and administration tasks.
• Skills:
  • Strong interpersonal and communication skills, with a professional and friendly demeanour.
  • Proficiency in MS Outlook, MS Office, and online communication tools.
  • Strong internet search skills to retrieve information as required.
  • Ability to multitask and work efficiently under pressure.
  • Strong problem-solving and decision-making skills.
  • Ability to communicate effectively with internal teams, students, and external stakeholders.
  • A positive, welcoming attitude to enhance visitor and caller experience.
• Qualities
  • Highly motivated and result-oriented.
  • Customer-focused approach with a passion for providing excellent service.

Who are we and What do we do?  

InMobi Group’s mission is to power intelligent, mobile-first experiences for enterprises and consumers. Its businesses across advertising, marketing, and content platforms are shaping consumer experience in a world of connected devices. InMobi Group has been recognized on both the 2018 and 2019 CNBC Disruptor 50 list and as one of Fast Company’s 2018 World’s Most Innovative Companies.  

 What’s the InMobi family like?    

Consistently featured among the “Great Places to Work” in India since 2017, our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. InMobians are passionate and driven, creative and fun-loving, take ownership, and are results-focused. We invite you to free yourself, dream big and chase your passion.  

What will you be doing?

• Candidate must be flexible with their schedule and be comfortable handling last minute requests depending on the day.
• Exceptionally high EQ, professional presence, maturity, dependability demonstrated interpersonal skills, deeply empathetic and strong understanding of the dynamics within complex globally distributed organizations. Successful track record of establishing credibility and trust with a diverse group of internal stakeholders. Able to take effective action without having to know the total picture, and efficiently and proactively resolve difficult and complex situations.
• Demonstrated ability to maintain the highest degree of confidentiality, security, while exercising tact and diplomacy in managing highly sensitive, privileged, material non-public information and hold in the strictest confidence is absolutely critical.  This is a highly visible position that requires interaction with associates at all levels internally as well as externally.
• High degree of integrity, natural desire to empower, strong work ethics, organized, punctual, deep sense of accountability and desire and ability to continuously improve.
• Strong analytical, critical thinking, problem-solving, judgment, negotiating, influencing, and decision-making skills. Proven ability to consult with stakeholders of all levels in order to develop and execute solutions.
• A proficient, savvy, and enthusiastic user of technology Who can learn any new desktop or mobile app that is put in front of you quickly.
• Understanding of international travel logistics management and organizing events on a local and international level.
• Excellent written and oral communication skills are an absolute must as well as strong interpersonal skills and the ability to handle multi-faceted responsibilities simultaneously  
• Must be results-oriented, have a high degree of motivation, and have organizational and time-management skills.
• You are passionate about empowering others, always having fun, and possess the natural ability to draw others in with your positive, encouraging, inclusive energy and wickedly clever sense of humor. It is impossible for anyone to have a bad day when you’re around. 
• You are up for anything thrown at you and have a tendency to stay calm and focused in stressful situations. Ability and desire to learn new skills and effectively perform unfamiliar tasks quickly.  Openness to taking on new responsibilities as needs change and new requirements develop.  

What is expected out of you?

• Provide personal and professional support to the Chief Corporate Affairs and Public Policy Officer
• Provide intermittent help to her direct stakeholders for external events (think schedules, travel reservations, etc for conferences, and InMobi events for external stakeholders)
• Represent and elevate the effectiveness of her/his office with poise, grace, confidence and utmost professionalism.  
• Schedule stakeholder meetings, staff meetings, off-sites, dinners, events, and speaking engagements.  Ensure that all logistics are handled, including facilities, A/V, security, and catering requirements, with focus on efficient time management.
• Manage complex, very demanding, and every changing calendars involving numerous participants spanning across various departments/functional groups and geographic locations/time zones with tact and excellent judgment without giving off the perception of being a “gatekeeper.”
• Manage department deadlines, both internal and external, to ensure smooth delivery of outcomes
• Coordinate, set up and clean up after meetings
• Plan, book and coordinate dynamic travel logistics and have the foresight to think through all of the logistical details.
• Organize and submit expense reports, as needed.
• Anticipate the needs of your executive and proactively allow time for travel between meetings and to and from events, make restaurant reservations or arrangements for all necessary breakfasts/lunches/dinners, reminds executives of upcoming birthdays/anniversaries/significant personal and professional events, arrange for flowers/gifts to be delivered proactively to personal and professional relations. Ensure executives don’t have to skip meals, miss medical appointments or significant professional/social/personal activities. 
• Partner with office managers, IT, facilities and other administrative support professionals to maintain the cleanliness of the office and conference rooms, ensure that the office is always stock full of supplies and sundries, coordinate weekly office lunches.