The Position

The Regional Sales Manager will own and drive the business in North & East Enterprise accounts with full accountability for revenue growth, strategic expansion, and ecosystem development.

The position reports to the Sales Leader for India and requires close collaboration with Channel, SDR, and Marketing teams to drive aligned go-to-market execution, build pipeline, and accelerate revenue growth across the region.

This role goes beyond individual contribution—you will act as a regional business leader, responsible for defining and executing a go-to-market strategy aligned with OPSWAT’s global vision around critical infrastructure protection, zero trust, and file-based threat prevention.

Responsibilities include learning OPSWAT technologies, developing and executing strategic account and territory plans, building executive relationships, scaling partner-led growth, and orchestrating complex enterprise deals.

What You Will Be Doing

Revenue Ownership & Business Leadership

• Own and deliver regional revenue targets with strong forecasting discipline and quarterly accountability
• Build and maintain a predictable pipeline (3–5x coverage) across enterprise and government sectors
• Lead large, complex deal cycles, especially in industries (Private BFSI, Energy, Manufacturing, Pharma, Technology)

Strategic GTM & Market Expansion

• Define and execute a North & East India GTM strategy aligned to OPSWAT’s focus on critical infrastructure and compliance-driven security
• Identify and drive high-value use cases such as secure file transfer, data sanitization (CDR), vulnerability detection, and OT security
• Expand footprint within key accounts through cross-sell and platform adoption

Customer & Executive Engagement

• Build trusted advisor relationships with CIOs, CISOs, and CXOs
• Communicate differentiated value propositions aligned to risk reduction, compliance, and operational resilience
• Articulate ROI/TCO and business outcomes throughout the sales lifecycle

Channel & Ecosystem Development

• Develop and scale a high-performing partner ecosystem (VARs, SIs, Distributors)
• Drive partner enablement, joint account planning, and co-selling motions
• Strengthen alliances to penetrate government and large enterprise segments

Execution Excellence

• Apply solution-oriented, consultative selling with a strong hunter mindset
• Maintain accurate pipeline, account plans, and opportunity tracking in Salesforce
• Forecast revenue with high accuracy and provide visibility to leadership
• Leverage internal resources (Presales, Marketing, Product) effectively to win deals

Cross-Functional Leadership

• Act as the regional leader for OPSWAT, collaborating across presales, marketing, and channel teams
• Provide market intelligence and customer feedback to influence product and GTM strategy
• Mentor and guide extended team members to build a high-performance culture

What We Need From You

• 12+ years of experience in enterprise technology sales, with consistent quota overachievement
• Strong track record selling cybersecurity solutions, ideally in critical infrastructure, compliance, or network/file security domains
• Proven success in driving regional business ownership, not just individual deals
• Experience working with and scaling Channel/SI ecosystems
• Ability to engage and influence C-level executives, articulating both technical and business value
• Demonstrated expertise in complex deal orchestration and multi-stakeholder selling
• Strong understanding of security threats, zero trust principles, and enterprise security architectures
• Highly disciplined in pipeline management and forecasting accuracy
• Self-driven, strategic, and comfortable operating in a fast-paced, evolving environment
• Excellent communication, negotiation, and presentation skills
• Willingness to travel across the region as required
• High integrity and professional conduct.
• Job placement is based in New Delhi.

What This Role Is

The India-to-Australia student corridor is one of the largest legal human migration flows on earth. Every year, tens of thousands of young Indians leave for Australian universities. Behind each one is a family that has taken a decision — often a loan, often a home re-mortgaged, often a generational bet — to move one person across an ocean in the hope that a whole family's trajectory will shift. When it works, it does. A single student placed in Melbourne or Sydney becomes, within a decade, the financial gravity that lifts parents, siblings, cousins, and sometimes an entire neighbourhood.

The counselor a family trusts with that decision is not doing a transaction. They are redirecting a life.

On the other end of that corridor, in an international office in Sydney or Melbourne, a Pro-Vice-Chancellor is looking at a market that has shifted under her feet. Visa policy has tightened. Half her agent network is consolidating or closing. Her enrolment targets have not moved, but the infrastructure she relied on to hit them has. She needs fewer partners. She needs deeper ones. She needs someone who understands both her university's next decade and the Indian family living rooms where those decisions actually get made. That person does not exist in most counseling agencies. The question is whether Kaaiser becomes the one that sends them.

Kaaiser has been the trusted name in India since 1997. Not because of marketing. Because of outcomes. Because of relationships built over decades with Australian universities that know Kaaiser delivers the right student to the right programme, and does it at volume. That credibility is real. The question now is what we build on top of it — and what it becomes once it plugs into something larger.

You are not a relationship manager. You are Kaaiser's most senior strategic voice with Australian universities — the person who shapes how those partnerships are structured, what they are worth, and where they go over the next five years. You will own the portfolio end to end: from the commission conversation to the multi-year roadmap, from strategic co-creation with a vice-chancellor's international office to operational delivery in the student markets. You will define what the India-Australia corridor looks like for the next decade.

Why This Matters Beyond Kaaiser

Manifest Global — the group Kaaiser is part of — is building the operating system for global human capital mobility. The thesis is straightforward and large.

By 2030, developed economies will be short 85 million workers. Emerging economies will have hundreds of millions of young people looking for pathways into education and work that their domestic systems cannot provide. $700 billion flows back every year in remittances from people who have already made that crossing — more than every aid budget on earth combined. Education is the front door to that migration. Most of that $700B starts with someone, somewhere, deciding where a student should go to university.

Right now, the infrastructure connecting those two sides is broken. Fragmented agents. Opaque university relationships. Families navigating the single largest decision of their lives through whatever counselor happened to be in their neighbourhood. Manifest is building the system that replaces that — Cialfo for the 2,000+ schools where the decision begins, BridgeU for international schools globally, Explore for the 1,000+ universities on the other side, and Kaaiser for the counseling relationships that actually carry a family across the line in one of the largest corridors on the planet.

This role sits at the thickest part of that pipe. The India-Australia corridor is one of the highest-volume student flows in the world, and Kaaiser is one of its most trusted operators. What you build here is not a partnership portfolio. It is a load-bearing wall in the infrastructure Manifest is putting up. Done right, it becomes the template for how every major student corridor gets restructured over the next decade.

Why This Is Worth Your Next Decade

Most senior roles in international education are jobs. This one is a bet — on an industry that is being structurally rebuilt, on a company positioned to rebuild it, and on a corridor that sits at the center of the largest human capital flow on the planet.

The thesis is simple. Moving talent across borders is the most capital-efficient poverty reduction mechanism available — more efficient than aid, more durable than trade, more compounding than any domestic intervention. Every student Kaaiser places well is a node in that system. Do it badly and a family loses a generation of savings. Do it well and a family's economic trajectory changes permanently, and a university gets the student they actually needed, and a destination economy gets the talent it cannot produce on its own. Multiply that by 150,000 a year, across decades, across corridors, and you have a thesis worth building a career around.

Think about who you become on the other side of this. Five years from now, the person who took this role and did it right is not someone with a bigger title. They are the person university vice-chancellors call before they redesign their global strategy. They are the operator other counseling leaders reference when they describe how modern university partnerships are supposed to work. They have built something that did not exist before they arrived — a corridor, structured properly, running at a scale that moved the needle on one of the largest human capital flows of their generation. That is a life, not a resume line.

You would be joining at the inflection point — in Kaaiser's history, in the international education market, and in Manifest's build-out. Kaaiser is growing because 30 years of brand credibility is a moat newer entrants cannot replicate, and because plugging into Manifest's technology and data infrastructure gives Kaaiser capabilities standalone agencies simply do not have. The person who shapes the Australian university partnership model for the next decade will do so from this seat.

This role offers real commercial ownership, direct visibility with Kaaiser and Manifest leadership, and the ability to shape strategy — not execute someone else's. Equity participation is part of the package for the right candidate. $80M raised. Still early. The shape of the thing is being decided right now, by the people who show up.

Show up.

What Makes This Role Different

Most university partnership roles at this level are account management with a senior title. You inherit a book of relationships, you protect them, you report upward. This one is not that.

No standalone counseling agency in India — or anywhere — can walk into a university conversation with Cialfo and BridgeU's school network, Explore's outreach infrastructure, and a 30-year track record in the corridor sitting behind them. You can. That changes what you are able to offer, what you are able to negotiate, and what a long-term partnership with Kaaiser can genuinely mean for a university that is thinking about its next decade of international recruitment strategy — not just its next intake cycle.

Most people in international education today are working inside the old model: agents, commissions, volume. You would be building the new one. The broader overseas education industry is contracting. Kaaiser is growing inside it. This is the moment to build partnerships structured for the market that is coming, not the one that has passed. The person who does this will have shaped not just Kaaiser's Australian portfolio, but what the next generation of university-counselor-student infrastructure looks like — globally.

What You Own

The Australian university portfolio

• Own end-to-end relationships with Kaaiser's key Australian university partners — primary senior point of contact for international offices, leadership teams, and decision-makers at both operational and strategic levels
• Define what each partnership is worth, what it should be worth, and build the plan to close the gap — commission structures, contract terms, preferred partner status, long-term roadmaps
• Ensure Kaaiser is seen as a strategic priority by the universities that matter most, not as one channel among many

Commercial and contract ownership

• Lead all contract negotiations and renewals, structuring agreements for long-term advantage — not just the current cycle
• Assess partnership ROI across the portfolio regularly and recalibrate where value is misaligned — protecting margin, improving economics, exiting relationships that are not performing
• Secure improved commercial terms as a measurable outcome, not as a byproduct of good relationships

Manifest ecosystem leverage

• Use the full Manifest portfolio — Cialfo's school network, Explore's university outreach infrastructure, BridgeU's international school reach — to offer university partners something no standalone agency can offer: a full-funnel, data-informed student pipeline
• Identify and lead integration opportunities that deepen institutional engagement and create new commercial agreements beyond the traditional recruitment model
• Position Kaaiser not as a recruitment channel but as a strategic partner in a university's long-term international enrolment strategy

Long-term partnership strategy

• Develop multi-year partnership strategies with key universities — new programmes, new student segments, co-branded initiatives, and market penetration opportunities
• Act as Kaaiser's internal authority on Australian university market dynamics, policy shifts, and competitive positioning — the person the leadership team goes to when they need to understand what is changing and why
• Translate partner feedback into operational improvements and growth opportunities across sales, ops, and marketing

What Success Looks Like

The markers below reflect where Kaaiser is today. By the time you join, the business will have moved — new partnerships in progress, new priorities surfaced, new targets set. We will define the specifics together once you are in the seat. These are directional, not fixed.

That said, the shape of success in this role is clear.

You will start by building a complete picture — what each Australian university partnership is actually worth, where the gaps are, and where the immediate opportunities sit. You will have met the people who matter on the university side and you will know what they need from Kaaiser right now. You will have a point of view on where to move first.

From there, something will have materially improved. A commercial conversation will be in progress that wasn't before you arrived. A partnership will be deeper, better structured, or heading toward a longer-term agreement. The Manifest ecosystem — Cialfo, Explore, BridgeU — will be part of university conversations in a way it wasn't previously.

Over time, the portfolio will look different from how you found it. Not maintained — shaped. The universities that matter most to Kaaiser will see the relationship differently. The commercial terms and partnership structures will reflect that. And there will be a clear view of what the next three years look like for each key partner.

The specifics will be calibrated once you are in the role. The direction will remain the same.

What You Bring

You have spent the better part of your career in international education, and you know the India-Australia corridor in a way that is earned, not learned from a brief. You have sat across the table from a university's Pro-Vice-Chancellor International and understood what they actually needed — not what was on the agenda, but what would make the relationship worth continuing. You have restructured a commercial agreement that was working well enough and made it work significantly better. You have built something — a partnership, a framework, a portfolio — that did not exist before you arrived.

You are commercially hungry in the specific sense that matters here: you are not satisfied with a relationship that is functional. You want to know what it could be worth, and you want to build the case to get there. You understand that the best partnerships in this industry are not maintained — they are actively shaped, year by year, by someone who understands both sides of the table.

You are comfortable with ambiguity. Kaaiser is in a period of change — the market is shifting, the group is growing, and the partnership model is being actively redesigned. There is no playbook for what this role becomes in year two and year three. You will write it.

You will be operating with significant autonomy from Delhi, representing Kaaiser with institutions in Australia, coordinating internally with a group that spans Singapore, London, and beyond. That requires someone who is self-directed, structured, and trusted — not someone who needs a manager to define the next move.

Most importantly: you read the description of what Kaaiser is building and your first reaction was not "this is a good job." It was something closer to — someone has to build this properly. Someone has to sit across from vice-chancellors and structure these partnerships for what they actually are — the front door of one of the largest human capital flows on earth. It might as well be me. That is the person this role is for.

Kaaiser is part of Manifest Global — a multi-brand group building the infrastructure for global human capital mobility, operating across 150+ countries.

ABOUT THE ROLE

The Manager – Digital Transformation, Utilities will serve as the central coordination and execution member for advancing digitalization across distribution utilities within the Grids of the Future portfolio. This is a high-impact, cross-functional role that bridges strategic programme delivery, stakeholder engagement, technology deployment, and institutional capacity building. The incumbent will work closely with distribution companies (DISCOMs), grid operators, government energy ministries, multilateral institutions, technology vendors, and civil society organisations to drive measurable transformation outcomes at scale.

The role demands equal command of sector-specific technical knowledge — particularly in distribution utility operations, grid modernisation, software engineering, and energy data infrastructure — and of the human and organisational dimensions of large-scale digital change. The successful candidate will be equally comfortable presenting a roadmap to a utility board, reviewing a technical architecture with an engineering team, negotiating a data-sharing protocol with a regulator, and steering a cross-vendor delivery sprint.

KEY RESPONSIBILITIES

Digital Transformation Strategy and Programme Delivery

• Lead the design and execution of multi-year digital transformation roadmaps for distribution utilities, covering smart metering (AMI/AMR), SCADA/DMS upgrades, outage management systems (OMS), and integrated asset management platforms.
• Develop programme charters, milestone frameworks, KPI dashboards, and risk registers aligned with organisational priorities and donor/funder reporting requirements.
• Translate high-level transformation mandates into actionable work plans with clear ownership, resource allocation, and dependency mapping across technology, operations, and regulatory workstreams.
• Track and report programme progress to senior leadership, boards, and international stakeholders; prepare Board-ready briefings, donor reports, and policy submissions.
• Manage budget cycles, procurement processes, and contract oversight for digital initiatives, including vendor selection, SoW review, and performance monitoring.

Distribution Utility and Grid Digitalisation

• Provide technical advisory and implementation support to distribution utilities on grid digitalisation: smart grid architecture, IoT sensor deployment, SCADA integration, geographic information systems (GIS), and field force automation.
• Advise on regulatory and commercial frameworks for digital utilities: cost-of-service tariff mechanisms, regulatory asset base treatment of digital capex, and benchmarking against international best practice (EU DSO model, India RDSS, African utility digitalisation programmes).
• Support utilities in adopting advanced metering infrastructure (AMI), prepaid metering, distributed energy resource management systems (DERMS), and virtual power plant (VPP) frameworks.
• Facilitate utility-level data governance frameworks — meter data management systems (MDMS), data lakes, and secure data exchange protocols — in compliance with applicable data protection law including the India DPDP Act 2023.
• Assess AT&C loss reduction opportunities through digital interventions including smart billing, automated fault detection, and AI-powered loss analytics.

Software Engineering Oversight and Technology Delivery

• Engage directly with engineering teams — internal and vendor-side — on software architecture, integration design, API specifications, and release planning for utility digital products.
• Oversee technical delivery of software products, platforms, and integrations: sprint governance, code quality standards, DevOps/CI-CD pipeline management, and technical debt prioritisation.
• Review and provide input on system design documents, technical specifications, and vendor software proposals; ensure proposed solutions are robust, scalable, and fit for utility operating environments.
• Bridge the gap between business requirements from utility stakeholders and engineering execution, ensuring technical teams have clear, well-specified backlogs and utility counterparts understand delivery constraints.
• Evaluate build vs buy vs configure decisions for utility digital components and guide procurement accordingly.

Big Data, AI and Advanced Analytics

• Oversee the design and deployment of big data infrastructure for utilities: data pipelines from smart meters, SCADA systems, weather APIs, and demand-response platforms into centralised analytics environments.
• Champion the use of AI/ML models for demand forecasting, predictive maintenance, fault detection and classification, energy theft detection, and customer segmentation.
• Evaluate and onboard AI product vendors, conducting technical due diligence on model performance, data infrastructure requirements, integration APIs, and explainability standards.
• Establish model governance protocols including data quality standards, bias audits, retraining schedules, and version control to ensure trustworthy AI deployment in critical infrastructure.
• Build internal capability through training programmes, Centre of Excellence frameworks, and knowledge management platforms so that utilities can eventually self-sustain AI-driven operations.

Change Management and Organisational Transformation

• Design and lead structured change management programmes using established frameworks (Prosci ADKAR, Kotter 8-Step, or equivalent) to drive adoption of digital systems within utility workforce structures.
• Conduct stakeholder mapping, change readiness assessments, and impact analyses for each transformation initiative; develop communication and engagement plans for different audience segments.
• Partner with utility HR and L&D functions to design digital skilling curricula for field engineers, billing teams, control room operators, and senior management.
• Manage change fatigue and resistance in large bureaucratic organisations; coach utility leadership on digital culture and agile ways of working.
• Track adoption metrics, benefits realisation, and behavioural change indicators alongside technical deployment milestones.

Ecosystem Coordination and Stakeholder Engagement

• Serve as the primary relationship manager for technology companies, solution providers, system integrators, and platform vendors operating in the utility digital space.
• Coordinate with government bodies (Ministry of Power, CERC/SERCs, BEE, ISA, IRENA, SEforALL, and comparable regional bodies) on policy alignment, regulatory sandbox proposals, and joint programme design.
• Represent GEAPP's Grids of the Future team at industry forums, utility roundtables, and international energy conferences; build and maintain a professional network across the utility digital ecosystem.
• Facilitate consortium arrangements between utilities, technology providers, and financiers for large-scale digital infrastructure deployments.
• Support knowledge-exchange partnerships with peer organisations, development finance institutions (AfDB, ADB, WB, IFC), and bilateral aid agencies engaged in utility digitalisation.

Monitoring, Evaluation and Learning

• Design and operationalise MEL frameworks for digital transformation programmes, including theory-of-change mapping, logframe development, and results measurement.
• Oversee collection, validation, and analysis of programme data; produce periodic performance reports and impact assessments for internal governance and external accountability.
• Embed continuous improvement cycles including retrospectives, lessons-learned documentation, and adaptive management into programme delivery processes.

REQUIREMENTS

Education

• Bachelor's degree (mandatory) in Electrical Engineering, Computer Science, Software Engineering, Information Systems, or a related technical field.
• Master's degree (strongly preferred) in Energy Systems, Technology Management, MBA, Public Policy, or equivalent.
• Relevant certifications (desirable): PMP / PgMP, PRINCE2, Prosci Change Management, AWS/GCP/Azure Data, SAFe Agile, TOGAF, or utility-specific credentials such as IEEE Smart Grid certifications.

Professional Experience

• Minimum 7–9 years of progressive experience spanning software engineering, digital transformation, and programme management, with at least 3 years directly in the energy or utilities sector.
• Demonstrated track record of successfully managing end-to-end digital transformation programmes from concept through commissioning — ideally within a distribution utility, energy ministry, multilateral organisation, or consulting firm serving these clients.
• Hands-on software engineering background: experience in designing, building, or overseeing development of enterprise-grade software products, APIs, data platforms, or utility-facing applications, with the ability to engage credibly with engineering teams on architecture, code quality, and delivery.
• Hands-on experience with distribution utility operations: understanding of T&D network operations, OMS/DMS/EMS/GIS systems, meter-to-cash processes, and commercial billing systems.
• Experience working with or within a DISCOM, state power utility, or equivalent regulated energy entity is strongly preferred.
• Prior exposure to climate finance, green energy, or international development programming is advantageous.
• Must be based in New Delhi or willing and able to relocate to New Delhi prior to joining. The role involves regular in-person engagement with government bodies, utility leadership, and partners in the National Capital Region.

Technical & Sector Knowledge

• Digital Transformation

  • End-to-end transformation architecture: technology assessment, solution design, vendor management, and change delivery.
  • Digital maturity modelling and diagnostic frameworks for utilities.
  • Experience deploying at least two of: AMI, SCADA/DMS, ERP (SAP IS-U or Oracle CC&B), GIS, field force automation, or customer self-service portals.

  Software Engineering

  • Solid foundation in software engineering principles: system design, APIs, microservices architecture, DevOps/CI-CD pipelines, and cloud-native development.
  • Proficiency in at least one backend language (Python, Java, Node.js, or equivalent) and familiarity with frontend frameworks sufficient to review and guide development teams.
  • Experience managing or working alongside engineering squads: sprint planning, code review culture, technical debt management, and release governance.
  • Hands-on exposure to building or integrating utility-facing software such as billing systems, MDMS, mobile field force apps, consumer portals, or grid management dashboards.
  • Ability to evaluate vendor software on technical merit by reviewing architecture diagrams, integration specs, and API documentation without relying solely on vendor claims.

  Programme and Project Management

  • Strong command of PM methodologies: Waterfall, Agile/Scrum, and hybrid approaches.
  • Experience managing multi-workstream, multi-stakeholder programmes with budgets exceeding USD 2 million.
  • Proficiency in PM tools such as MS Project, Jira, Smartsheet, or Asana.
  • Risk management, issue escalation, and executive reporting across complex programme portfolios.

  Change Management

  • Structured change management methodology (ADKAR, Kotter, or equivalent) applied to technology adoption in large organisations.
  • Communication planning, training design, and benefits realisation tracking.
  • Experience managing union-heavy or government-owned utility environments preferred.

  Big Data and Data Engineering

  • Understanding of data pipeline architecture: ingestion, storage (data lake/warehouse), transformation, and visualisation layers.
  • Familiarity with AMI/MDMS data flows, time-series energy data, and GIS data integration.
  • Exposure to cloud data platforms (AWS S3/Glue/Redshift, GCP BigQuery, Azure Synapse) and BI tools such as Power BI, Tableau, or Looker.
  • Data governance: data dictionaries, data quality management, and master data management in a utility context.

  AI and Machine Learning Products

  • Working knowledge of AI/ML application areas for utilities: demand forecasting, predictive maintenance, energy theft detection, fault classification, and customer analytics.
  • Ability to evaluate AI vendor proposals including model performance metrics, training data requirements, integration feasibility, and explainability.
  • Experience establishing or contributing to an AI governance or model risk framework.
  • Familiarity with LLMs and generative AI use cases relevant to utility back-office and field operations.

  Distribution Utility Domain Knowledge

  • Deep understanding of the distribution utility value chain: generation procurement, transmission interface, distribution network operations, commercial metering, billing, and consumer interface.
  • Familiarity with AT&C loss reduction programmes, RDSS (India), or comparable international grid investment frameworks.
  • Understanding of DER integration challenges: rooftop solar, EV charging load management, net metering, and DERMS deployment.

  Stakeholder and Partner Coordination

  • Ability to manage diverse, cross-sector stakeholder ecosystems: regulators, utilities, government ministries, technology vendors, financiers, and civil society.
  • Experience structuring and managing partnerships, MoUs, data-sharing agreements, and consortium arrangements.
  • Comfort engaging at senior leadership, board, and ministerial levels as well as at technical working-group level.

  Additional Desirable Skills and Attributes

  • Knowledge of regulatory structures: tariff orders, CERC/SERC proceedings (India), or equivalent national regulatory frameworks in other jurisdictions.
  • Cybersecurity awareness for OT/IT convergence environments: IEC 62351, NERC CIP standards, and secure communications for SCADA and AMI networks.
  • Understanding of climate finance instruments relevant to utility infrastructure: concessional loans, green bonds, results-based financing, and blended finance structures.
  • Experience with international development organisations (World Bank, ADB, USAID, GIZ, FCDO) and their programme design and reporting norms.
  • Familiarity with ISO 55000 (Asset Management) in the context of utility digitalisation.
  • Knowledge of open-source platforms relevant to energy: OpenADR, OpenDSS, FIWARE, or OSCP for EV/charging management.
  • Experience with regulatory sandbox design or innovation facilitation in regulated utility environments.
  • Prior experience as a CTO, VP Engineering, or Head of Digital in an energy sector organisation is a strong differentiator.
  • Multilingual capability is an advantage, particularly Hindi or other languages relevant to GEA's programme geographies.

Skills & Competencies

• Systems Thinking: Ability to see technical, commercial, and institutional dimensions of utility transformation as an integrated whole; designs solutions that address root causes rather than symptoms.

  Influence Without Authority: Achieves alignment and action across government bodies, utility management, and vendor partners without direct reporting lines.

  Adaptive Leadership: Navigates ambiguity in complex, politically sensitive environments; adjusts approach based on stakeholder dynamics and evolving programme context.

  Data-Driven Decision Making: Defaults to evidence and quantitative analysis while remaining sensitive to qualitative and contextual factors that shape utility organisations.

  Communication Excellence: Translates technical complexity into clear, compelling narratives for non-technical audiences; equally effective in boardrooms, field visits, and policy forums.

  Delivery Orientation: Strong bias for action and accountability; builds structured tracking mechanisms and holds self and others to agreed milestones and standards.

  Collaboration and Inclusion: Builds high-performing cross-functional teams; actively includes diverse perspectives from utility field staff to senior ministry officials.

Work Environment and Travel

• Primary base: New Delhi, India. Candidates must be based in or willing to relocate to New Delhi before joining.
• Regular in-person engagement with government ministries (Ministry of Power, MNRE), DISCOMs, and NCR-based partners is integral to the role.
• Hybrid work arrangement; significant presence at utility sites, government offices, and partner locations required.
• Domestic and international travel expected at 30–40% annually, including visits to utility field sites, state capitals etc.
• Must be comfortable working across time zones to coordinate with multilateral partners, development banks, and government counterparts.
• Professional development allowance for certifications, conferences, and executive education

This position is with Kaaiser, one of the brands under Manifest Global, which also includes Cialfo, BridgeU and Explore. Please note that this is a 5.5-day working role.

Kaaiser is India’s No.1 study abroad brand for the Australia destination, backed by over 30 years of leadership and credibility in global student recruitment. As part of the Manifest Global which includes Cialfo, BridgeU, and Explore, Kaaiser has built deep institutional relationships, strong market trust, and one of India’s most respected education partner networks.

About This Role

We are hiring an Assistant Manager of University Relationships to support and manage Kaaiser's Australian university partnerships through strong communication, timely contract management, and consistent relationship upkeep.

This is a great opportunity for someone early in their international education career who is organised, communicative, and eager to build deep expertise in university partnerships. You will be the day-to-day point of contact for Australian university representatives, ensuring smooth communication, contract renewals, and ongoing engagement.

What You Will Own

University Communication & Relationship Management

• Serve as the primary day-to-day contact for Australian university representatives
• Handle all inbound and outbound communication via email and calls in a professional and timely manner
• Build and maintain positive working relationships with university international offices
• Keep internal stakeholders informed of university updates, requirements, and feedback

Contract Management & Renewals

• Track and manage contract timelines, renewal dates, and documentation for all Australian university partners
• Coordinate contract renewals by liaising with university representatives and internal teams
• Ensure all agreements are accurately maintained, filed, and up to date
• Flag any contractual changes, risks, or opportunities to senior management

Administrative & Operational Support

• Maintain accurate records of all partnership communications and agreements
• Prepare summaries, reports, and updates on partnership status for internal review
• Support senior team members in preparing for university meetings, reviews, and visits
• Coordinate follow-ups and action items arising from university interactions

What Success Looks Like

• All contract renewals are completed on time with zero lapses
• University representatives receive prompt, professional, and consistent communication
• Partnership records and documentation are always accurate and up to date
• Internal teams are proactively updated on university requirements and changes
• You build a reputation as a reliable, knowledgeable point of contact with university partners

About You

You are a detail-oriented, proactive professional who takes ownership of your responsibilities and communicates with confidence. You enjoy working in a structured environment and are motivated by building strong, lasting professional relationships.

Experience & Background

• 2–4 years of experience in international education, student recruitment, or a client-facing coordination role
• Prior exposure to Australian universities is a must
• Experience managing contracts, documentation, or correspondence in a professional setting
• Comfortable handling a high volume of email and call-based communication

Skills & Capabilities

• Strong written and verbal communication skills
• Organised and detail-oriented with good follow-through
• Ability to manage multiple tasks, timelines, and stakeholders simultaneously
• Comfortable working with contracts and administrative documentation
• Proficient with standard productivity tools (email, spreadsheets, CRM systems)

Personal Attributes

• Reliable and ownership-driven
• Professional and confident in external communications
• Proactive in flagging issues and following up on open items
• Team player who collaborates well with internal stakeholders
• Eager to grow within the international education space

Why This Role Is Compelling

• Build foundational expertise in Australian university partnerships
• High ownership of day-to-day operations within a globally respected brand
• Work closely with senior leadership and gain exposure to strategic partnership work
• Clear growth path within Kaaiser and the broader Manifest Global group
• Collaborative, fast-paced environment with real responsibility from day one