Job Description

The Technology Services Systems Analyst will be responsible for providing end-user support for Atwell employees across the country. In this role, an employee will be expected to develop and demonstrate proficiency in regards to the essential functions of the job found below.

ESSENTIAL FUNCTIONS

• Respond to requests for technical assistance in person, phone & electronically.
• Troubleshoot all technical related user issues, including hardware, software, account, and printer issues.
• Install various software applications as needed and approved.
• Communicate technical information to both technical and non-technical personnel.
• Follow all company support procedures.
• Log all support related tasks in company support system.
• Provide support in the maintenance of the company's network and infrastructure as directed.
• Maintain passwords, data integrity and file system security according to company policy.
• Setup and deploy workstations, networks and printers.
• Help manage and deploy company cell phones, iPad’s and other mobile devices.
• Manage inventory for workstations, laptops and other IT assets in the company tracking system.
• Provide support for all Autodesk applications.
• Install and support all company standard software.
• Stay current with system information, changes and updates.
• Must have ability to take initiative and solve problems with limited direction. o Ability to lead projects and teams as assigned and directed.
• Ability to work independently as well as in a team.
• Must have extreme attention to detail.

NONESSENTIAL FUNCTIONS

• Additional projects and tasks assigned as needed.
• Excellent customer service skills.
• Good communication skills, both written and oral.

EDUCATION

• Bachelor’s Degree in IT related field

EXPERIENCE

• Three (3) years of experience in a corporate setting performing the essential functions of this position as discussed above.
• Must have networking knowledge and comprehension.
• Must display strong technical and troubleshooting skills.
• Experience with Autodesk is a plus.

#LI-AE1

What we are looking for:

As an Inventory Associate, you'll focus on taking our inventory management to the next level of operational excellence. You will be responsible for everything related to Vault operations: receiving, storing, and shipping out. The Vault is the physical backbone of Alt’s portfolio management & Exchange platform, and your team will be responsible for safely managing our most valuable assets. 

Vaulting is a differentiated service offering to customers and is an independent revenue stream to Alt. You will work closely with other members of the Central Operations, Account Management, and Product teams to build and optimize vaulting processes, drive efficiencies, and directly contribute to the growth of the company. 

Please note we are looking for Inventory Associates for our Second Shift: 3PM-11PM  

The impact you will make:

• Ensure the seamless end-to end operations of the intake, outtake, and vaulting processes
• Directly facilitate the receiving, digitization, cataloging, and shipment of all sports cards 
• Develop process and system improvements to continually raise the bar of execution for vaulting
• Work directly with our internal product and data teams and to continually implement and test new solutions
• Drive forward the future vision of the Vault experience with our customer support team
• Engage with multiple levels of internal & external stakeholders

What you bring to the table:

• Bachelor's degree, preferred
• Minimum 2 years of working experience in a high-volume and fast-paced operational, B2B or logistics support environment
• Demonstrated ability to manage effectively, set goals, super high attention to detail, and enjoys challenging situations
• Self motivated with a deep affinity for problem solving, always challenging the status quo and never settling for how something ‘has always been done’
• Always willing to roll up your sleeves and take on something hands-on
• Bonus Points if you have a Bachelor's degree in Business, Engineering, Supply Chain / Logistics / Manufacturing or a related discipline
• Bonus Points if you have technical skills in SQL, Excel and/or Data visualization

This role is performed onsite in Alt’s Vault facility and requires regular participation in hands-on warehouse operations. The following requirements represent the essential functions of the role and may be performed with or without reasonable accommodation.

Physical Requirements:

• Ability to stand and move throughout the facility for extended periods of time during scheduled shifts
• Ability to frequently lift, carry, push, and pull inventory and materials as part of daily operations
• Ability to reach overhead, bend, stoop, kneel, and crouch to access inventory stored at varying heights
• Ability to manually handle, inspect, and package inventory with a high degree of care and attention to detail
• Ability to safely use ladders, shelving systems, carts, and other warehouse equipment in accordance with safety guidelines

Work Environment:

• Work is conducted in a warehouse and vault environment, which may include concrete flooring & moderate noise levels.
• Tasks may involve repetitive motions and sustained focus to ensure accuracy and asset protection
• Adherence to all safety, security, and operational procedures is required at all times

Scheduling & Attendance:

• This is an onsite role based at Alt’s Vault location in Delaware
• Reliable and consistent attendance is required to support operational continuity
• Schedule flexibility may be required during periods of increased volume or operational demand

What you will get from us:

• You will be given resources to help grow your personal brand and to position yourself as a thought leader in areas relevant to Alt.
• Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
• An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
• Stipend to invest in alternative assets
• 401K, Work from home and Wellness Stipends 
• Unlimited vacation policy
• Generous paid parental leave
• Competitive healthcare benefits, including HSA, for you and your dependent(s)

Compensation: $45,000 - $50,000 Yearly