As a Senior Technical Delivery Manager (TDM), you’ll guide client engagements from ideation to deployment for some of the world’s largest enterprises. You’ll be responsible for understanding client needs through data, conversations, and any other means necessary. You’ll work closely with Engineering, Design, and Sales.  You’ll face problems that require a mix of technical knowledge, creativity, critical thinking, and business acumen.

To strengthen our growing delivery team, we are looking for an experienced TDM who is passionate about transforming technology into critical business value. The TDM will partner with and work closely with engineering teams and the client to orchestrate the delivery of our flagship solution. This role will consider applicants from either the Washington DC Metro Area or San Francisco Bay area.

Role Responsibilities - How You Will Make An Impact:

• Orchestrate: Work with clients, the business, and engineers to set strategy and collect and prioritize requirements.  Manage requirements documentation, milestone mapping, prioritization, and communication to facilitate project collaboration.
• Execute: Work with data scientists, machine learning engineers, software engineers, and designers to build products that delight our customers. Proactively identify assumptions, dependencies, issues, risks and drive discussions across the team to develop mitigation plans and implementation paths. Maintain compliance with IT and security policies and procedures.
• Strategize: Think widely about potential applications of machine learning and natural language processing techniques, translating capabilities built for individual clients into new features or customization options for our core products.

Relevant Skills and Experience:

• 5+ years of experience in a professional environment, ideally within a SaaS-based company
• Proven success managing large-scale enterprise data integration projects that are highly technical and cross-functional in nature
• Skilled in gathering and prioritizing requirements, leading scope discussions, and aligning on project priorities
  Comfortable working across internal functions (Engineering, Product, Security, Compliance, Customer Experience, etc.) and with external client stakeholders
• Strong technical understanding with the ability to contribute to system design conversations and drive enterprise data and architecture initiatives
• Experience working with DoD or public sector clients and understanding of relevant processes (e.g., FedStart, ATO)
• Must hold an active Top Secret (TS) security clearance; TS/SCI strongly preferred

Bonus Points:

• Familiarity with machine learning workflows and core data science concepts (e.g., classification vs. regression, feature engineering, model selection and tuning, deployment considerations)
• Understanding of ML algorithms, database structures, or data pipeline development
• Background in coding or working closely with engineering teams

The annual cash compensation range for this position is US$180,000 to US $220,000.  Final compensation will be determined based on experience and skills and may vary from the range.

Who We Are  

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.  

About the Role  

Weber Shandwick is seeking an experienced and passionate Analytics Manager to join our team in Washington, D.C. This person will be a key leader in leveraging analytics and AI to inform and empower effective media campaigns at state and national levels for some of the world's most dynamic brands. Reporting to the Head of Analytics, you will partner with major clients across tech, healthcare, and federal agency sectors, translating complex data into the actionable insights that shape winning communication strategies.  

This position will be based in our Washington, D.C. office on a hybrid schedule.  

About You  

You are a natural-born data storyteller, driven by a passion for uncovering the "why" behind the numbers. You see analytics not just as a reporting function, but as a strategic tool for creative and impactful communications. Fluent in the language of data, you excel at translating complex findings into clear, compelling narratives that inspire action. You are intellectually curious, a proactive problem-solver, and thrive on collaborating with diverse teams to embed data-driven decision-making into every stage of a campaign. A forward-thinker, you are excited by the potential of AI to revolutionize insights and are eager to pioneer its application in your work.  

What You'll Do  

Insight & Reporting: Lead the scoping and production of social listening reports, campaign performance analyses, and ad hoc analytics deliverables, translating data into compelling insights for clients.  

Strategic Counsel: Partner with cross-discipline teams to service client research and analytics requests; design the strategic approach, lead the analysis, and deliver clear, actionable recommendations.  

Trend Analysis: Identify, analyze, and interpret significant trends and patterns in complex datasets to inform client strategy and identify opportunities.  

Measurement Strategy: Develop and apply strategic measurement frameworks to guide ongoing performance assessment and optimization across paid, earned, and owned channels. 

Team Leadership & Mentorship: Evangelize smart data analytics internally and externally, manage complicated deadlines, nurture client relationships, and mentor junior analytics staff.  

Innovation: Maintain deep knowledge of new and established analytics tools and platforms, and actively work to embed AI solutions to drive deeper analyses and insights.  

What You'll Bring   

• Basic Qualifications:  
  • 3+ years of relevant full-time experience in marketing analytics, digital analytics, social listening, or campaign measurement. 
  • 1+ years of experience managing one or more direct reports. 
  • Demonstrated experience analyzing and synthesizing data from first-party and third-party sources (e.g., social listening, web analytics, syndicated research). 
  • Experience analyzing paid, earned, owned, and influencer media strategies. 
  • Experience engaging and collaborating with large, complex clients; federal government experience is a plus.  
• Competencies:  
  • Strategic Thinking: Demonstrated expertise in translating data and research into high-level strategic insights and actionable recommendations. 
  • Collaboration: A team player with the ability to work independently while bringing unique analytics skills to large, integrated client teams. 
  • Ownership & Accountability: The desire and capacity to take full ownership of work tracks, manage complicated processes, and deliver with excellence. 
  • Client Service: The ability to build trust, nurture client relationships, and make complex data accessible and meaningful to various partners. 
  • Future-Forward: A strong interest in and understanding of emerging AI tools and their application to data analysis and insight generation. 

Salary Range: $86,000 USD – $100,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-RJ1 

ABOUT THE TEAM

Anduril Labs is a multidisciplinary team of technologists, solution architects, engineers, and military subject matter experts. Its mission is to drive innovation across all Anduril business units and product lines by developing novel concepts and next-generation technologies that enhance Anduril’s competitive edge and give its customers a decisive technological advantage over its adversaries.

ABOUT THE JOB

We are looking for a talented full stack software engineer to join our growing team at Anduril Labs in Washington, DC. As a full stack software engineer in Anduril Labs, you will help bring innovative, next-generation concepts to life through proof-of-concept development and rapid prototyping using bleeding edge technologies.

The ideal candidate has exceptional software development and creative problem-solving skills, is a self-starter, and can quickly grasp complex concepts. As a full stack software engineer, you possess the skills to architect, develop, and deploy distributed applications and services, including both front-end and back-end components. You have experience with agile, end-to-end software development lifecycle and are comfortable developing and deploying code across Windows and Linux-based systems (including standalone bare-metal hardware, virtualized environments, and cloud-hosted platforms). Embedded software development experience is a plus. You are also proficient in integrating legacy code and systems, leveraging open-source technologies, and developing and utilizing APIs. Additionally, you have a solid understanding of AI/ML core concepts (e.g., feature extraction, supervised vs. unsupervised learning, regression, classification, clustering, deep learning neural networks, NLP, LLMs, SLMs, model fine-tuning, prompt engineering, RAG) and hands-on experience developing (Gen)AI-enhanced applications or services.

We also expect candidates to have familiarity with database technologies (e.g., SQL, NoSQL, Graph DB, Vector DB) and experience with data modeling, data wrangling, analytics, and visualization. Since Anduril Labs supports all Anduril businesses and product lines, you will have the unique opportunity to work closely with multi-disciplinary engineering and product development teams across the entire company. This means you will get to directly contribute to the development of Anduril’s next-generation products and services. So if you thrive in a dynamic environment that values creative problem-solving, love writing code, excel as both an individual contributor and team player, are eager to learn, and bring a can-do attitude, this role is for you.

WHAT YOU’LL DO

• Lead the development of prototypes to demonstrate advanced concepts in areas like autonomous and multi-agent systems, GenAI, advanced data analytics, quantum computing/sensing/networking/comms/machine learning, modeling, simulation, optimization, visualization, next-gen human-machine interfaces, heterogenous computing, and cybersecurity.
• Own the entire Software Development Lifecycle from inception through development, testing, deployment, and documentation for Anduril Labs-developed software prototypes.
• Interface and collaborate with other Anduril and customer engineering teams, and strategic partners.
• Support Anduril- and customer-funded R&D efforts.
• Participate in field experiments and technology demonstrations.

REQUIRED QUALIFICATIONS

• 3+ years of programming with Python, C++, Java, Rust, Go, or JavaScript/TypeScript.
• Proven software architecture and design skills.
• Ability to quickly understand and navigate complex systems and established codebases.
• AI/ML development using commercial and open-source AI frameworks, models, and tools (e.g., Jupyter Notebook, PyTorch, TensorFlow, Scikit-learn, OpenAI, Claude, Gemini, Llama, LangChain, YOLO, AWS Sagemaker, Bedrock, Azure AI, RAG).
• Web app development (e.g., React, Angular, or Vue).
• Cloud development (e.g., AWS, Azure, or GCP).
• Data modeling and wrangling.
• Networking basics (e.g., DNS, TCP/IP vs. UDP, socket communications, LDAP, Active Directory)
• Database technologies (e.g., SQL, NoSQL, Graph DB, Vector DB).
• API development and integration (e.g., REST, GraphQL).
• Containerization technologies (e.g., Docker, Kubernetes).
• Software development on Linux and Windows.
• Demonstrable hands-on experience using GenAI tools (e.g., OpenAI Codex, Claude Code, Gemini Code Assist, GitHub Copilot, Amazon CodeWhisperer, or similar) for software development, code generation, debugging, and algorithmic exploration.
• Experience with Git version control, build tools, and CI/CD pipelines.
• Demonstrated understanding and application of software testing principles and practices, including unit testing, integration testing, and end-to-end testing.
• Strong problem-solving skills, meticulous attention to detail, and the ability to work effectively in a collaborative team environment.
• Excellent communication and interpersonal skills, with the ability to effectively articulate complex technical concepts to diverse audiences.
• Eligible to obtain and maintain an active U.S. Top Secret SCI security clearance

PREFERRED QUALIFICATIONS

• BS in Computer Science, Engineering, or similar field.
• Distributed applications development (e.g., client/server, microservices, multi-agent solutions).
• High performance computing (HPC) and big data technologies (e.g., Apache Spark, Hadoop).
• Mobile app development (e.g., iOS or Android).
• Embedded software development experience.
• Willingness to travel up to approximately 10%

The Customer Success Manager II is responsible for driving long-term success and growth across a strategic portfolio of enterprise customers. This role serves as the primary business partner and trusted advisor to senior stakeholders, ensuring an exceptional customer experience, strong net revenue retention, high product adoption, and advocacy.

As the key point of contact for Diligent’s solutions, the CSM II leads proactive account management, orchestrates cross-functional resources, and partners closely with Sales and Services to deliver measurable outcomes and expand our footprint within each account.

Key Responsibilities

• Own a portfolio of enterprise accounts with accountability for renewal, net revenue retention, and expansion, leveraging data and insights to proactively manage risk and opportunity.
• Drive product adoption and value realization by developing and executing customer success plans aligned to the customer’s strategic objectives and key outcomes.
• Deliver a best-in-class customer experience across all phases of the customer lifecycle, from onboarding through renewal, coordinating with Implementation, Professional Services, Support, Product, and other internal teams.
• Lead executive-level engagements, including QBRs/EBRs and strategic reviews with C-suite, board administrators, and senior directors, to demonstrate ROI, influence adoption, and surface new opportunities.
• Identify, qualify, and partner on expansion opportunities in close collaboration with the Expansion Sales team, ensuring smooth handoffs, aligned account strategies, and clear growth plans.
• Facilitate successful onboarding and rollout of Diligent products and modules, working alongside the Implementation team to ensure stakeholder alignment, training, and effective change management.
• Build and maintain strong, multi-threaded relationships with key business and technical stakeholders, becoming a trusted advisor who understands their governance, risk, compliance, and operational priorities.
• Act as the voice of the customer internally, providing structured feedback and insights to Product, Marketing, Services, and Operations to influence roadmap and process improvements.
• Monitor account health and usage leveraging dashboards and analytics, intervening early to address risks, drive adoption, and reinforce value.
• Champion customer advocacy, by identifying referenceable customers, case study opportunities, testimonials, and participation in user groups or events.
• Collaborate on process and playbook improvements within the Customer Success organization to drive consistency, scalability, and excellence in how we serve enterprise customers.

Required Experience & Skills

• 5+ years of professional experience, including 2–4+ years in Customer Success, Account Management, or a similar client-facing role within B2B SaaS.
• Proven experience managing mid-market and/or enterprise accounts, with comfort engaging senior and executive stakeholders (Director, VP, C‑Suite).
• Demonstrated track record of meeting or exceeding renewal, retention, and expansion targets.
• Strong experience using CRM tools (preferably Salesforce) to manage accounts, opportunities, and customer health activities.
• Excellent communication and presentation skills, able to translate complex concepts into clear, compelling narratives for multiple stakeholder groups.
• Strong consultative and problem-solving skills, with a natural curiosity about the customer’s business, use cases, and success metrics.
• High level of resilience, ownership, and accountability, with the ability to navigate ambiguity and manage competing priorities across a large book of business.
• Passion for technology and a solution-centric mindset, with the ability to quickly learn new products and articulate their business value.
• Strong organizational skills and attention to detail, with experience managing multiple customers, projects, and deadlines simultaneously.

Preferred Qualifications

• Experience in governance, risk, compliance, legal, or adjacent enterprise software environments is a plus.
• Background working in a matrixed, global organization with cross-functional partners across time zones.
• Familiarity with customer success platforms and data-driven approaches to managing account health and adoption.

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Data Scientist II, Natural Language Processing (NLP) Specialist in the Analytics Division of the Technology Department of the ACLU’s National office in New York, NY, San Francisco, CA, or Washington, DC. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. 

The ACLU Technology Department is a broad umbrella covering both the ACLU’s Analytics and its Product & Engineering teams, two robust and innovative divisions that power the work of the ACLU. The department provides trusted, dependable, and impactful analytics, engineering, as well as product management and product design expertise for the ACLU. In partnership with experts across the ACLU, the Technology Team delivers best-in-class solutions, services, and innovation that advance the ACLU mission and organizational priorities. The tech team strives to ensure the ACLU leads by example in the ethical use of technology by ensuring privacy and security standards are maintained, directional insights are used to inform programming and business strategy, best-in-class products are designed to get the ACLU message out into the world and grow the ACLU supporter base, as well as to help steward high standards for algorithmic fairness, accountability, and transparency.  

The Analytics division includes analysts, data scientists, survey experts, social scientists, and analytics engineers that support evidence-based decision making and bring quantitative insights on our issues to the courtroom and the public. 

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

WHAT YOU'LL DO 

Reporting to the Data Science Manager — Algorithmic Justice Specialist and collaborating closely with our DevOps Engineering Team, Product Manager for Discovery, and Algorithmic Justice Fellow, the Data Scientist II, NLP Specialist, will support development and evaluation work for high-priority, carefully scoped projects using NLP to support the ACLU’s mission. In this role, the NLP Specialist will be responsible for evaluating proposed uses of generative AI and non-generative natural language AI systems, providing recommendations on whether AI tooling is appropriate or ill-suited for various tasks, and when appropriate, contributing to the development and implementation of AI-based solutions to support the organization’s mission.  

YOUR DAY TO DAY

• Work with various teams and departments to evaluate proposed AI use cases for feasibility and alignment with ACLU values and requirements related to privacy, security, transparency, bias, and environmental impacts  
• Provide recommendations to department and organizational leaders on whether AI tooling is appropriate or ill-suited for various tasks and use cases 
• Develop recommendations and architecture plans for intentional, carefully crafted uses of NLP tooling, appropriately selecting generative or non-generative AI systems and related guardrails and monitoring based on the context and requirements of the use case 
• Contribute to the development and implementation of AI-based solutions when appropriate, collaborating with various departments to ensure successful design, deployment, and continuous evaluation of such systems 
• Contribute to the establishment of AI governance practices and standards in collaboration with colleagues across the organization 
• Contribute to the development of context-specific, high-quality benchmarks for language modelling systems tailored for civil rights and public interest organizations 
• Contribute to various other projects supporting the ACLU’s litigation and policy work by applying natural language processing methods to policy or regulatory text data  
• When relevant, collaborate with academic and civil society researchers to turn your learnings and insights into resources to benefit other public interest organizations 
• Brief departmental leadership on relevant AI research and developments and prepare materials for senior leaders’ speaking engagements on AI issues 
• Communicate to non-technical audiences—including ACLU lawyers, policy advocates, and other staff—details of how large language models (LLMs) and small language models (SLMs) are designed and deployed, including their civil rights implications 
• Implement tooling to estimate the environmental impact of deployed AI systems 
• Stay abreast of important developments in the generative AI research and development space 

FUTURE ACLU'ERS WILL 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

• Substantial research or professional experience on issues related to fairness, accountability, and transparency of artificial intelligence (AI) systems, especially generative AI systems 
• Substantial expertise and training in the field of natural language processing, including experience conducting statistical analyses with text data, evaluating and implementing machine learning methods for text data, and strong understanding of text representation techniques 
• Strong familiarity with language modeling and natural language techniques, including strong understanding of the core concept underlying the design of small language models (SLMs) and large language models (LLMs)  
• Substantial experience writing code in Python and working with open-source NLP libraries such as transformers and NLTK 
• Substantial experience working with text data from legal, policy, and social science contexts, such as legal filings, statutes, and regulations 
• Familiarity with the core concepts underlying multi-modal (e.g., text-to-speech, text-to-video, etc.) generative AI systems and experience working with multi-modal datasets 
• Familiarity with popular approaches and frameworks for monitoring and evaluating AI-enabled systems, especially generative AI systems 
• Professional or research experience developing software and strong familiarity with common software engineering practices such as version control, testing, and code reviews 
• Experience developing documentation of technical products and systems tailored to both technical and non-technical audiences 
• Experience working with cloud services (e.g. Amazon Web Services, Azure) a nice to have 
• Excellent communication skills, including the ability to communicate complex technical concepts clearly to technologists without NLP expertise and non-technical stakeholders 
• Excellent project management and collaboration skills, with a track record of partnering with cross-functional teams to translate organizational needs into technical solutions 

COMPENSATION

WHY THE ACLU

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email benefits.hrdept@aclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program. 

Position Overview

The Customer Success Manager (CSM) II, Public Sector manages a portfolio of accounts and ensures an outstanding customer experience, as measured by NPS, net revenue retention, referrals, and product usage.

The CSM II performs hands-on account management activities and collaborates with cross-functional teams to coordinate successful onboarding, training, adoption, and ongoing customer relationships that drive long-term satisfaction and accelerated net retention growth. The CSM II is the primary day-to-day contact for the customer relationship across Diligent products and specifically engages with Public Sector agencies, accounts, and partners.

Key Responsibilities

• Renew and grow a portfolio of customer accounts by proactively anticipating needs, recommending additional products and services, and providing an excellent customer experience as measured by revenue retention and product usage.
• Increase overall client satisfaction with Diligent, as measured through Net Promoter Score and other feedback mechanisms.
• Provide a seamless, best-in-class customer experience through all phases of the customer lifecycle, including onboarding, training, adoption, and renewal.
• Successfully manage multiple clients and products in an organized and meticulous manner, always keeping projects and tasks moving forward.
• Build and maintain strong direct relationships with key client stakeholders, including senior administrators, C-Suite, and Directors, ensuring consistent engagement and value realization.
• Collaborate internally as the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer transactions, and operations teams.
• Partner with the Expansion Sales team to spot, qualify, and pass on expansion opportunities.
• Facilitate, alongside the Implementation team, the rollout of the core Boards product and modules with senior client stakeholders, including C-Suite and Directors.
• Seek out client advocacy initiatives, such as references, case studies, testimonials, participation in events, and peer-to-peer networking.

Required Experience/Skills

• 2–5 years of Customer Success, Account Management, or post-sales experience required.
• Public Sector experience required, preferably working with agencies, councils, or other public bodies.
• Experience in SaaS enterprise-level account management.
• Experience in sales CRM applications such as Salesforce.
• Proven ability to build and maintain strong client relationships with multiple stakeholders, including senior decision-makers.
• Excellent communication and presentation skills, with the ability to manage and influence multiple stakeholders.
• Strong problem-solving ability and a natural curiosity about the client’s business needs and objectives.
• High level of resilience and a positive attitude when faced with adversity.
• Passionate about technology with a solution-centric mindset.