How you'll help us achieve it

We are looking for an AML Investigator familiar with money laundering trends and comfortable investigating complex cases to support our Financial Security Team’s mission to prevent, detect, and report suspicious activity. The position will report to our Senegal Compliance Analyst.

In this role, you will:

• Conduct investigations on alerts generated by our AML Transaction Monitoring system.
• Participate in enhancing alerts to reduce overall false positives and prioritize the investigation of suspicious activity.
• Support the Financial Security Manager in reviewing reports generated by other Analysts.
• Contribute to the effectiveness of the Transaction Monitoring System by identifying weaknesses and proposing improvement measures.
• Contribute to the generation of Financial Security reports. 
• Participate in awareness-raising and training activities relating to financial security.
• Carry out investigations into suspicious transactions and activities.
• Prepare suspicious transaction reports.
• Contribute to drafting reports and dashboard updates for Decision Makers.
• Assist the Financial Security Manager in ensuring the implementation of embargo restrictions issued by the regulator, with the approval of Wave's governing body.
• Gather information about requisitions from law enforcement authorities and/or the financial intelligence authority.
• Other duties may be assigned as required.

Key details

• Location: You'll work from our office in Dakar.
• You must have work authorization in Senegal.
• This is a permanent contract.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Proficiency in spoken and written French and English. Fluency in Wolof and another local language would be an advantage.
• Bachelor’s degree or above in IT, finance, criminology, Risk Management, or other relevant disciplines.
• At least 3 years of relevant experience in AML Transaction Monitoring and/or Sanctions Screening at a financial institution.
• Compliance certifications, such as ACAMS, are a plus.
• Proficient knowledge of AML/CFT risks.
• Good knowledge of UEMOA financial security regulations.

You might be a good fit if you have

• Strong computer skills.
• Strong analytical skills.
• Good communication skills, both verbal and written.
• Self-motivated and able to work under pressure.
• Good attention to detail and seek excellence in everything you do.
• Intellectual curiosity and creativity in the way you go about tackling problems.
• A positive attitude and embracing failure as a means to spark innovation and growth.
• A willingness to go the distance to get something done.
• Experience working in a fast-paced environment and can adapt quickly to changing priorities.

How you'll help us achieve it

Do you want to participate in shaping a brand that’s transforming access to financial services? We’re seeking a strategic Brand Communications Manager to help bring Wave’s mission to life by crafting meaningful brand experiences that resonate with our users. Through compelling storytelling, strong partnerships, and exceptional execution, you’ll ensure our brand reflects our values, builds trust, and advances our goal of making financial services accessible to everyone as we continue to grow in Senegal.

In this role, you'll;

• Drive the end-to-end execution of high-impact brand and community initiatives, ensuring they are strategically grounded, insight-led, and fully aligned with Wave's mission and values.
• Participate in shaping and evolving Wave's brand identity, messaging frameworks, and tone of voice, and ensure your department empowers teams to communicate with clarity and consistency across all markets and channels.
• Lead creative development process for campaigns and brand programs, partnering with agencies and internal creative teams to deliver compelling content and world-class assets that meet strategic objectives.
• Partner closely with PR, People, and other stakeholder teams to craft internal and external narratives—including events, content, and storytelling—that authentically reflect Wave's values and deepen trust with our audiences.

Key details

• Location: You will work from Dakar and may be relocated to other cities based on business needs.
• Work authorization in Senegal is required.
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 7+ years of experience in brand marketing, communications, or a similar role, preferably in FinTech, telecommunications, or an international organisation.
• Bachelor's degree in marketing, business, communications, or a related field.
• Demonstrated experience leading cross-functional projects and proficiency in project management.
• Strong understanding of storytelling and brand strategy trends, content production, and social media.
• Languages: Fluent in French and English (written and spoken).
• Preferred Experience:
  
  • Familiarity with the Senegal market.
  • Experience working in multicultural and dynamic environments.

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Are a creative thinker.
• Love owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Are willing to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Can adjust quickly to changing priorities and conditions.

How you'll help us achieve it

Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We are looking for a Country Growth Operations Lead who will be based in one of our early-stage countries in West Africa, who will lead our efforts to expand our user base and manage user acquisition strategies in the allocated countries. This role involves leading both user growth operations and agent operations/agent liquidity to help grow a market from an early stage to 1 million monthly active users. 

The Country Growth Ops Lead will report to the Head of Scaling Operations and work closely with the Chief Executive Officer and Country General Manager/Director of Operations.

In this role, you'll;

• Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
• Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
• Enhance distribution processes through partnership with product and engineering teams, leveraging technology and data.
• Oversee agent network operations, including acquisition, setup, and liquidity management, to support distribution and meet user demand.
• Build and lead high-performing teams, fostering a culture of excellence and innovation.
• Manage business and financial KPIs in alignment with overall business objectives.
• Champion Wave's values, leading by example and embedding them within the team culture.

Key Details 

• Location: At one of our early-stage countries in Africa, with a focus on West Africa. You must be willing to relocate to the primary growth country for up to one year, with periodic returns home after each trimester.
• Travel: Anticipated travel requirements of 60-80% within a designated, growth-focused market.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.

Requirements 

• 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
• Language: Bilingual proficiency is mandatory, with exceptional written and verbal communication skills in both English and French.
• Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
• Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.

You might be a good fit if you

• Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition and are metrics-oriented and experienced in leading teams towards KPIs.
• Are proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development.
• Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals.
• Build strong relationships and bring out the best in people.
• Excel at leadership and enjoy managing diverse and large field ops teams.
• Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
• Think from first principles about how things should work.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done.
• Adjust quickly to changing priorities and conditions.

#LI-MM1

How you'll help us achieve it

As a Legal Counsel at Wave, you will play a key role in supporting our Senegal Legal Team, which strongly focuses on Marketing, Public Relations, and Corporate Governance. You will collaborate closely with operational and functional teams to help them reach their objectives, while actively managing legal risks and ensuring full regulatory compliance.

In this role, you will provide clear, practical legal advice and implement strategies that protect the company’s interests and contribute to business success.

You will report directly to the Head of Legal.

In this role, you'll: 

• Marketing, Public Relations, and Procurements 
• Support Marketing and Payment - growth team in the implementation and launch of promotional activities by providing legal advice.
• Ensure all the Publics relations and Marketing communications are compliant with legal requirements.
• Review all contracts and legal documents related to marketing and public relations to ensure alignment with the company’s interests and regulations.
• Draft and review supplier contracts in accordance with the company's Procurement scope.
• Ensure that the procurement follows internal procedures and regulatory obligations.
• Draft contract templates for the company’s needs when necessary.
• Engage with external stakeholders (e.g., the regulator) to build strong relationships and facilitate follow-up on some of Wave’s files.
• Obtain authorization from competent authorities when necessary.
• Provide legal support for marketing and PR matters.

• General support :
• Develop, implement, and communicate policies, processes, and procedures.
• Recommend process improvements for the existing tools.
• Provide legal advice for questions related to the regulation applicable to the company’s activity (specific regulation related to E-money, commercial regulation, labor law; civil and penal law, etc.).
• Work with the Head of Legal to develop case strategies to prevent or mitigate risks.

Key details

• Location: You'll work from our office in Senegal.
• This is a permanent position.  
• Our salaries are competitive and calculated using a transparent formula.  
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now - we subsidize gym memberships and fitness classes.
• Airtime reimbursement.

Requirements

• Master's degree in law.
• 5+ years of legal experience, preferably in mobile money, banking, or other financial sectors.
• Proficiency in both written and spoken French and English.
• Demonstrated expertise in planning and preparing for board and shareholder meetings.
• Solid understanding of legal requirements related to advertising.

You might be a good fit if you

• Efficiently and quickly apply instructions from your lead, and proactively identify and report problems or blockers.
• Excel in both teamwork and independent work.
• Are proficient in drafting and reviewing contracts in English and French.
• Demonstrate tenacity and a commitment to completing tasks.
• Possess a strong analytical approach to problem-solving.
• Are highly organized and detail-oriented, with a clear and accurate legal approach.
• Have excellent writing, listening, and communication skills, consistently striving for excellence in all endeavors.

How you'll help us achieve it

Are you passionate about developing people with an obsession to offer world-class customer experience? We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Lead to join our thrilling journey ahead. 

You will be responsible for managing a team of more than 15 Support Quality & Training Officers, focusing on the Customer Service department processes. Your goal is to ensure that all customer contacts align with our values and deliver the best customer experience.

In this role, you'll: 

• Manage and update knowledge management systems in line with quality standards, protocols, product, and process changes.
• Document and provide guidance on new and existing processes and standards within the Customer Service department.
• Create and deliver training materials, ensuring materials are recorded and accessible.
• Develop analytical reports linking quality performance with customer satisfaction, complementing regular reporting and sharing insights with relevant managers.
• Collaborate across departments for projects and training initiatives.
• Execute the Quality Framework alongside Quality & Training Officers, ensuring quality results meet expectations.
• Lead, support, guide, and develop the Quality & Training Officers reporting to you.

Key details

• Location: Dakar.
• Contract type: Permanent.
• Work authorization in Senegal is required.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluency in French and English.
• A Bachelor's degree.
• 5 years of experience in customer service or call centre operations, with at least 3 years of experience in a leadership coaching position.
• Strong knowledge of customer service processes.

You might be a good fit if you

• You can discern priority tasks.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching in coordination.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are client-oriented and have strong interpersonal skills.
• Ability to schedule training sessions via Zoom or Google Meet tools.
• Are a diplomatic speaker.
• Have a teamwork spirit.
• Are available every day of the week, including weekends, if necessary.
• You have significant experience training large teams.