As an Associate Systems Engineer, you play a key role in supporting the SE organization through activities that drive customer adoption as well as lifecycle management of a customer’s fleet of products and solutions.  

SHOULD YOU ACCEPT THIS CHALLENGE, YOU WILL…

• Assist internal teams with configuration validation in support of sales opportunities

• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes

• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations

• Be involved in the Account Planning process as part of a larger team

• Assist with solution designs and take point on simple designs

• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 

• Work with established programs and sizing tools to support customer pursuits 

• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management

• Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction

• Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• BS in CS, EE or other technical degree and/or equivalent experience

• 1-2 years of experience (technology industry preferred)

• Fluency in German &/or French. Ideally German 

• Strong phone presence and experience in a high-volume customer interaction environment

• Conscientious attitude and dependability, strengths in teamwork and communication

• Confident, articulate and professional speaking abilities, and a strong ability to listen

• Ability to collect data, identify problems, establish facts and draw valid conclusions

• Preparation and delivery of technical product and architecture presentations

• Passion for technology and aptitude to learn new technologies

• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations

• Demonstrated listening, written communication and product presentation skills

• Ability to handle multiple tasks and projects, in real-time scenarios

• Apply critical thinking techniques to work through customer situations and interactions

• Domestic, overnight travel 5-10% of the time

• Willingness to relocate upon promotion 

• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred

• Salesforce.com experience helpful

• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful

#LI-ONSITE

JetBrains is a leading software company. For over 25 years, we have strived to make the most effective developer tools on earth. Our tools accelerate production, empowering developers and teams worldwide to grow, discover, and create.

YouTrack is a project management tool used by more than 100,000 teams worldwide. In recent years, YouTrack has seen steady growth in both revenue and customer adoption. We continue to actively develop YouTrack and have a strong roadmap ahead.

The YouTrack Marketing and Business Development team is seeking a German-Speaking Customer Success Engineer. You’ll be responsible for cultivating relationships with our small, mid-sized, and enterprise customers, as well as for helping our partners develop their capabilities to deploy YouTrack successfully, both in the DACH region and worldwide.

As part of our team, you will:

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Provide onboarding sessions for new customers and technical training for existing ones.
• Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
• Manage existing large accounts and work proactively to retain and develop them.
• Act as a liaison between customers and the product team.
• Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

We’ll be excited to have you on our team if you:

• Have at least three years of customer-facing experience in project management, software development, or a related discipline.
• Can speak and write English fluently, as it is the preferred language of communication with customers, partners, and the team.
• Can speak and write German at a professional level, as it is required for customer interactions, including meetings, demos, and written communication.
• Have strong interpersonal communication skills, both verbal and written.
• Are comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
• Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
• Are able to work efficiently and independently in a distributed team.
• Have a proven track record of building and developing relationships in the B2B sphere.

#LI-REMOTE
#LI-JP1 

We're building an AI copilot for web testing automation. It enables manual and automation QA engineers to turn their manual testing flows into production-ready automated E2E testing scripts, saving hours of manual work and coding. We are a small team with zero bureaucracy, focusing on real users. We optimize for shipping value - not hype.

About the role:

You'll own the top of the funnel: outbound, qualification, and getting leads to sit down for a conversation. Demos, onboarding, and retention are staying with the founder for now.

Phase one: Get individual Automation QAs to try the product, aiming for fast adoption and no procurement. Once we hit 20+ weekly users, we’ll move on to phase two, where we’ll shift the focus to B2B – qualified meetings with QA Leads and Engineering Managers.

Your focus in the first three months:

• Build targeted lists: Automation QAs at companies with web products and Playwright, Cypress, or Selenium in their stack.
• Run outbound sequences (LinkedIn is the baseline, but you decide the channels). A/B test weekly.
• Design qualification gates (forms and scoring) to filter leads before the founder calls.
• Reach 20+ weekly active users after month one – ICP-qualified and giving direct feedback to engineering.
• Document what works into a repeatable playbook.

Growth path:

This role expands as your strategies deliver results. Once the user pipeline works, you can take over demos and run B2B sales end to end. From there, the natural next step is Growth Lead (funnel optimization and scaling the playbook) or Account Executive (owning deal execution).

Why to join:

• You'll be building a strategy that scales the product, not filling a quota. What you create from scratch becomes the foundation.
• Your outreach turns into users who talk directly to engineering, and their feedback ships as features within days.
• AI for developer tools is a market with real pull, and QA automation is one of its sharpest pain points.
• We’re backed by JetBrains – financially secure with no reliance on external VC funding.

Who we're looking for:

You should have a high level of agency and be quant-minded – you live in funnel metrics, run experiments, and are comfortable saying "no" to leads that are a bad fit. 

The ideal candidate will:

• Have done 0-to-1 outbound for an early-stage devtool, QA tool, infrastructure product, or similar.
• Have proven cold outbound results, instead of being dependent on warm inbound.
• Be able to talk credibly about flaky tests, CI pain, and Playwright vs. Cypress. You don't need to be an engineer, but you do need domain empathy.
• Possess strong written communication skills, with the ability to craft short, sharp messages that get replies.

Nice to have:

• A QA or SDET background – you've felt the pain yourself before moving to sales or BD.
• Exposure to security/compliance objections – enough to pre-empt and route.
• Content skills – your LinkedIn posts get engagement, not just your DMs.
• Experience as one of the first 10 employees at a startup.

#LI-REMOTE 
#LI-KT1