Customer Success Jobs in Cork.
All active Customer Success roles based in Cork.
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Build Your Career at Canto – Where Innovation Meets Impact
At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.
Joining Canto means becoming part of a dynamic team where your contributions truly matter.
We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.
If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!
Are you a fluent German speaker based in Cork — or looking to build your career in Ireland? Canto is a global leader in digital asset management (DAM), trusted by 4,000+ customers worldwide. We are looking for a bilingual Account Manager to own our DACH portfolio of 250+ German-speaking clients across Germany, Austria, and Switzerland, operating from our Cork office.
Role Overview
You will own a portfolio of 250+ DACH customers, conducting business in German and English — driving renewals, expansion, and long-term platform adoption. You will act as a strategic partner, using data to identify growth opportunities, mitigate churn, and shape customer strategy throughout the annual lifecycle.
What You Will Be Doing
- Own 250+ DACH accounts — proactively identifying expansion, cross-sell, and renewal opportunities through value-based conversations in German and English.
- Execute renewal cycles ahead of subscription end dates, identifying churn risk early and influencing positive outcomes.
- Build 12-month customer roadmaps progressing each account toward their platform goals, with regular health checks and quarterly discovery conversations.
- Partner cross-functionally with Customer Success, Sales, Implementation, and Product to deliver a seamless customer experience from onboarding through renewal.
- Maintain accurate records in Salesforce (SFDC) with clear next steps, and communicate account health and recommendations to German-speaking stakeholders.
Qualifications & Experience
- Full professional fluency in German (spoken and written) — non-negotiable. Previous experience managing DACH customers is essential.
- 3+ years in Account Management or Customer Success in a SaaS environment with a proven track record of driving upsells, cross-sells, and renewals.
- Experience managing 200–300 accounts with a consistent record of exceeding expansion targets and maximising gross revenue retention.
- Proven ability to identify churn signals and present value-based solutions to executive-level DACH stakeholders.
- Proficient in CRM and CS tooling — Salesforce required; Clari, ChurnZero, and Pendo are a plus.
Why Join Canto in Cork?
- Use your German every day — bilingual fluency is a genuine advantage here, not just a box on a spec.
- Own a strategic territory — full DACH market ownership from day one, with direct influence on revenue outcomes.
- Grow with us — Canto is scaling fast; as the DACH portfolio grows, so does your opportunity.
- Hybrid flexibility — Cork-based with a balanced home/office arrangement.
- Collaborative, international team — diverse colleagues, open culture, and a company trusted by 4,000+ customers worldwide.
Fluent in German and ready to make an impact? Apply now — we'd love to hear from you.
Why Canto is the Place to Be!
Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.
Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.
Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.
Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.
Your Voice Matters – We foster open communication and transparency so every idea is heard.
Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.
Balance that Works for You – We believe success comes from a healthy work-life harmony.
Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.
A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.
Come be part of something exciting—your future starts here!
Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Ready to apply?
Apply to Canto
Build Your Career at Canto – Where Innovation Meets Impact
At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.
Joining Canto means becoming part of a dynamic team where your contributions truly matter.
We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.
If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!
Job Title: Senior Program Manager
Location: Cork, Ireland. Hybrid
Company Overview:
Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.
It's such an exciting time to join the Canto Team. We have great people here already & we are growing rapidly!
Role Overview:
As a Senior Program Manager, you will be responsible for overseeing complex, high-impact programs spanning multiple teams. You will partner closely with Product, Engineering and GTM teams to ensure programs are well scoped, resourced, and executed to meet business objectives.
This role requires proactive leadership and influence skills with technical acumen, organizational finesse, and a passion for operational excellence.
Role Responsibilities:
Program Leadership:
- Drive the end-to-end planning, execution, and delivery of large-scale complex programs across multiple teams.
- Translate business, product, and technical strategy into clear, executable program plans, roadmaps and milestones.
- Manage dependencies, timelines, and deliverables across cross-functional initiatives
Stakeholder Management:
- Serve as the central point of contact for stakeholders, providing transparency into project status, risks, dependencies, decision points, and timelines.
- Facilitate strong alignment between Product Management, Engineering, Architecture, GTM, and Customer teams proactively addressing misalignment and competing priorities.
- Advise stakeholders by framing options, implications, and recommendations to support timely, informed decision-making.
Delivery Governance:
- Contribute to the development and ongoing evolution of the Delivery function by shaping and piloting scalable delivery practices, frameworks, and operating sequences.
- Establish clear governance models that promote predictable delivery standards across programs.
Metrics and Reporting:
- Establish and track program KPIs to drive continuous improvement.
- Provide regular updates and insights to executive leadership and program sponsors regarding trends, risks, and opportunities, translating them into actionable recommendations.
Risk and Change Management:
- Proactively identify program risks, develop mitigation plans, and ensure timely issue resolution.
- Lead change management efforts to support new processes and organisational transformations.
Qualifications and Experience
- 7+ years of experience in program or project management roles within technology-focused or professional services/consulting companies.
- Strong background in both Agile (Scrum, Kanban, Scaled Agile) and traditional Waterfall delivery environments.
- Demonstrated experience in managing multiple concurrent teams and complex technical initiatives.
- Hands-on involvement in establishing or scaling a Delivery function, including tooling and process standardization at organisation and program/project level
- Experience defining and measuring delivery metrics to inform leadership and guide performance improvements.
- Proven ability to work closely with Product, Engineering, and Customer teams, facilitating alignment and successful outcomes.
- Excellent organizational, communication, and leadership skills along with the ability to influence others
Preferred Qualifications
- Technical background or strong understanding of software development life cycles and architectural principles.
- Experience with tools such as Jira & Confluence.
- Experience in a SaaS or cloud-native product company.
- Certifications such as:
- CSM/CSPO (Certified ScrumMaster/Product Owner) / PSM (Professional Scrum Master) / PSPO (Professional Scrum Product Owner)
- SAFe/ LeSS/ Nexus
- PMP (Project Management Professional)/ Prince 2
Why Canto is the Place to Be!
Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.
Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.
Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.
Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.
Your Voice Matters – We foster open communication and transparency so every idea is heard.
Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.
Balance that Works for You – We believe success comes from a healthy work-life harmony.
Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.
A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.
Come be part of something exciting—your future starts here!
Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Ready to apply?
Apply to Canto
Manager, IT Operations
You've been on a help desk long enough to know that the tech is rarely the hard part. The hard part is the analyst who's burning out on a Friday afternoon, the customer escalation nobody flagged until it was too late, and the SLA you're watching slip in real time while you try to hold five things together at once. You've been there — and you've figured out how to get through it without losing the team in the process.
You care about the people underneath you as much as the metrics above you. You know that a well-run help desk isn't just a function — it's a culture. And you know how to build that culture deliberately, through feedback, clarity, and earning trust quickly.
At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. The help desk is where that human touch shows up in real time — and the Manager, IT Operations is the person who makes sure it holds up under pressure. You'll lead a team of IT analysts, own the operational standards that keep our customers happy, and work across the organisation to make sure we're building for scale, not just for today.
This is a hands-on leadership role. You'll manage people and processes, shape how we work across customers, and partner with operations, product, and employee experience to build something that lasts.
What we can do for you
- Give you real ownership of a help desk operation at a company where automation and AI are core to what we do — not an afterthought.
- Put you at the intersection of customer success, operations, and product, where your observations directly shape what we build next.
- Give you the autonomy to design and improve the processes, systems, and standards your team works within.
- Surround you with a leadership team that values data, clarity, and getting things right over looking like they're right.
- Let you grow a team and leave a mark on how Fixify scales.
What you can do for us
- Lead, mentor, and manage a team of IT analysts, setting the standard for how we support customers and building a culture of continuous improvement.
- Own our SLA and quality targets — tracking performance, identifying gaps, and driving the changes needed to close them.
- Develop and monitor KPIs that give the team and leadership clear visibility into what's working and what isn't.
- Partner with operations leadership to design and implement the processes that let us scale the help desk without losing quality.
- Partner with employee experience to keep our hiring and performance management systems aligned with our capacity needs.
- Partner with the product team to surface trends, flag systemic issues, and identify opportunities for automation and improvement.
- Ensure shifts are properly staffed, equipped, and set up to succeed — every day.
What you should bring with you
- 6+ years in technology operations or support, including at least 3 years managing or supervising a team.
- Working knowledge of help desk platforms, including tools like Zendesk and ServiceNow.
- Familiarity with IT infrastructure and troubleshooting; you don't need to be an engineer, but you need to understand the territory.
- Working knowledge of data analysis tools — experience with Tableau, Hex, or similar platforms is a plus.
- The ability to build trust quickly, with customers and teammates alike.
- Strong written and verbal communication skills, and the confidence to use them under pressure.
- A track record of developing people — coaching, mentoring, and giving feedback that actually sticks.
- The ability to navigate ambiguity, prioritise fast, and act without waiting for perfect information.
- A genuine customer service mindset — you take ownership when things go wrong and you don't look for someone else to blame.
This is a hybrid role, combining remote work with regular in-person time at Fixify's Cork office.
Ready to apply?
Apply to Fixify
Enterprise Customer Success Manager (12-Months Contract)
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Introduction
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
Job Summary
As Enterprise Customer Success Manager, you will be responsible for understanding customer objectives and helping to align internal stakeholders around the desired business outcomes for a defined portfolio of enterprise accounts. You will leverage your customer-facing skills and technical expertise to help customers successfully engage with all our product offerings. You will focus on developing champions in the organizations we work with to ensure maximum adoption and use of solutions purchased as well as identify different areas where our platform can solve customer business challenges. Internally, you will work with the broader pursuit team to develop holistic account strategies that lead to usage expansion and help maintain high CSAT and NPS scores. It is imperative that in talking to our biggest customers you understand all factors in play.
Key Responsibilities
- Build strong relationships with key customer stakeholders to help guide us through their organization and introduce us to different teams
- Generate leads for the sales team to pursue
- Evaluate organizational inefficiencies to help clients define appropriate business outcomes to be achieved
- Learn the product platform well enough to help users with on the fly inquires and to understand all that is possible
- Develop relationships with the internal sales teams to ensure everyone is working towards the same goal and to decrease task overlap
- Understand customer needs well enough to identify use cases that might not be achieving value in the product and executing a plan to increase ROI
- Facilitate training (by self-service, virtual mods or dedicated training team) for new teams as needed to ensure users are active in the platform
- Conduct meetings to help customers understand the positive business outcomes they are achieving using the software
- Understand customer expectations and service agreement terms of each contract and ensure the work is completed and delivered to the customer on or before the deadline
- Ensure any customer inquiries are answered promptly and help identify the best person internally to get involved and escalate when necessary
- Meet with customers onsite as required to develop positive and beneficial business relationships
- Ensure creation of internal tickets when unable to resolve product issues
- Ensure that all customer conversations are recorded using internal tools and that all internal employees that touch the account are aware of pertinent information
- Engage with onboarding team, project managers, and any other team providing service to the client to ensure client expectations are being met
- Working aligned to the company's values, in the promotion of an inclusive workplace, and in the achievement of our company vision and key strategies.
Technical Skills / Competencies
- Learn the Omni-channel platform and how it is used in each market where Poppulo maintains a presence
- Salesforce and Churn Zero
Education & Experience
- 5+ years' experience in customer success, strategic account management or sales experience in a technology B2B environment. Experience commensurate with the size and complexity of assigned customer(s)
- Direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, consultancy, project management or account management functions
- B.S./B.A. preferred; equivalent experience in lieu of degree accepted
Why Join Us?
- An excellent workplace culture.
- Competitive salary with performance-related bonuses.
- Comprehensive medical insurance.
- Flexible working hours.
- Educational assistance programs.
- In-house soft skills training.
Who We Are
Named a Great Place to Work for seven consecutive years (2015–2021), Poppulo is one of Ireland’s fastest-growing technology companies. Our innovative communication software meets the needs of internal communicators in leading enterprises worldwide. Trusted by over 400 blue-chip and FTSE 100 organizations, including Boston Scientific, Telefonica, Rolls-Royce, Nestlé, Experian, and Johnson Controls, we help organizations inform, engage, and inspire their employees.
Join a company where our values—High Standards as Standard, Together We’re Better, Adapt to Succeed, Honesty Throughout, Be the Example, Don’t Just Work… Learn, and GET IT DONE—are at the heart of everything we do.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo
Introduction
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
Job Summary
As Enterprise Customer Success Manager, you will be responsible for understanding customer objectives and helping to align internal stakeholders around the desired business outcomes for a defined portfolio of enterprise accounts. You will leverage your customer-facing skills and technical expertise to help customers successfully engage with all our product offerings. You will focus on developing champions in the organizations we work with to ensure maximum adoption and use of solutions purchased as well as identify different areas where our platform can solve customer business challenges. Internally, you will work with the broader pursuit team to develop holistic account strategies that lead to usage expansion and help maintain high CSAT and NPS scores. It is imperative that in talking to our biggest customers you understand all factors in play.
Key Responsibilities
- Build strong relationships with key customer stakeholders to help guide us through their organization and introduce us to different teams
- Generate leads for the sales team to pursue
- Evaluate organizational inefficiencies to help clients define appropriate business outcomes to be achieved
- Learn the product platform well enough to help users with on the fly inquires and to understand all that is possible
- Develop relationships with the internal sales teams to ensure everyone is working towards the same goal and to decrease task overlap
- Understand customer needs well enough to identify use cases that might not be achieving value in the product and executing a plan to increase ROI
- Facilitate training (by self-service, virtual mods or dedicated training team) for new teams as needed to ensure users are active in the platform
- Conduct meetings to help customers understand the positive business outcomes they are achieving using the software
- Understand customer expectations and service agreement terms of each contract and ensure the work is completed and delivered to the customer on or before the deadline
- Ensure any customer inquiries are answered promptly and help identify the best person internally to get involved and escalate when necessary
- Meet with customers onsite as required to develop positive and beneficial business relationships
- Ensure creation of internal tickets when unable to resolve product issues
- Ensure that all customer conversations are recorded using internal tools and that all internal employees that touch the account are aware of pertinent information
- Engage with onboarding team, project managers, and any other team providing service to the client to ensure client expectations are being met
- Working aligned to the company's values, in the promotion of an inclusive workplace, and in the achievement of our company vision and key strategies.
Technical Skills / Competencies
- Learn the Omni-channel platform and how it is used in each market where Poppulo maintains a presence
- Salesforce and Churn Zero
Education & Experience
- 5+ years' experience in customer success, strategic account management or sales experience in a technology B2B environment. Experience commensurate with the size and complexity of assigned customer(s)
- Direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, consultancy, project management or account management functions
- B.S./B.A. preferred; equivalent experience in lieu of degree accepted
Why Join Us?
- An excellent workplace culture.
- Competitive salary with performance-related bonuses.
- Comprehensive medical insurance.
- Flexible working hours.
- Educational assistance programs.
- In-house soft skills training.
Who We Are
Named a Great Place to Work for seven consecutive years (2015–2021), Poppulo is one of Ireland’s fastest-growing technology companies. Our innovative communication software meets the needs of internal communicators in leading enterprises worldwide. Trusted by over 400 blue-chip and FTSE 100 organizations, including Boston Scientific, Telefonica, Rolls-Royce, Nestlé, Experian, and Johnson Controls, we help organizations inform, engage, and inspire their employees.
Join a company where our values—High Standards as Standard, Together We’re Better, Adapt to Succeed, Honesty Throughout, Be the Example, Don’t Just Work… Learn, and GET IT DONE—are at the heart of everything we do.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo
Bilingual Sales Engineer, German (EMEA)
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Description
Keeper Security is hiring an experienced Bilingual (German) Sales Engineer to work with our EMEA B2B sales team. Qualified candidates must permanently reside in Ireland.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for navigating our customers through the technical landscape of our products.
About Keeper
Keeper Security is transforming cybersecurity for people and organisations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
As a bilingual Sales Engineer you will work alongside the Keeper Security sales force by supporting the pre-sales and post-sales cycle from a technical perspective. You will be responsible for identifying the technical requirements within an opportunity, matching them to Keeper Security solutions, and supporting the sale by positioning and demonstrating differences. You will provide product trials and evaluations to Keeper Security partners, assist with implementation and integration, and provide level-2 technical assistance to existing customers.
Responsibilities
- Provide and manage pre-sales technical support for the technical sales process of Keeper products
- Work closely with the sales team to identify customer opportunities and understand their business needs
- Conduct product demonstrations and technical presentations remotely, at customer locations, or on-site at a Keeper facility
- Collaborate with product development and engineering teams to stay updated on product features, enhancements, and updates
- Address technical questions, concerns, and objections during the sales process to ensure customer confidence and satisfaction
- Act as a technical advisor to customers, helping them understand how our solutions can solve their business challenges and achieve their goals
- Stay informed about industry trends, competitive landscape, and emerging technologies relevant to the business
- Analyse complex multivariate problems and use a systematic approach to gain quick resolution, often under pressure
- Works on issues that affect design/selling success or address future concepts, products or technologies
- Establish relationships and engage with the technical personnel to identify opportunities and sell Keeper Security products and services
- Ensure accurate and timely activity, issue updates in Salesforce and report to management
- Create and deliver technical product presentations and/or training sessions to channel partners and customers
- Participates as part of a sales team to achieve or exceed revenue targets
- Contribute to the execution of company objectives to achieve goals in creative and effective ways
- Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company
- Communicate with German and English speaking partners, both verbally and in writing
Requirements
- 5+ years of experience in a pre-sales technical role (Sales Engineer, Systems Engineer, Solutions Engineer, etc.)
- Must be bilingual, native German with English fluency (both verbal and written)
- Excellent communication and interpersonal skills, and a strong entrepreneurial drive
- Strong experience with Windows/Active Directory administration and knowledge of UNIX/Linux
- Outstanding presentation skills and the ability to build and demonstrate a high quality product overview to both technical and executive level audiences
- Technical background in networking and security applications as well as cloud technologies (AWS, Azure)
- Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience
- Willingness to travel up to 50%
Preferred Requirements
- Industry recognised certifications
- Scripting and DevOps experience a plus
- Exposure to Identity Providers like Azure and Okta
- Experience providing solutions to and understanding the requirements of Enterprise Customers
- Prior experience with cybersecurity solutions or relevant experience with IAM or other security SAAS solutions
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security
Bilingual Channel Account Manager, Arabic (MEA)
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Description
Keeper is hiring a driven, Arabic speaking Channel Account Manager to join the Keeper EMEA Channel Sales team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for building pipeline and channel revenue with high performance partners.
About Keeper
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.
About the Role
The Arabic speaking, Channel Account Manager, MEA will report to our Director of Channel, EMEA carrying a primary focus on building pipeline and channel revenue with existing channel partners. There will also be a heavy focus sourcing strategic new channel relationships. This position requires the candidate to be extremely motivated, results-driven and have a good network within the channel ecosystem.
Responsibilities
- Responsible for the day-to-day recruitment and relationship management of channel partners to include value added resellers, distributors, systems integrators and strategic software partners (primarily Turkey & Middle East and Africa)
- Act as a liaison between Keeper and assigned channel partners and Ingram Micro MEA.
- Build, maintain, and manage relationships with current and prospective channel partners
- Establish productive, professional relationships with key sales and channel personnel in assigned partner accounts
- Coordinate the involvement of Keeper personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations
- Sell through partner organizations to end users in coordination with partner sales resources
- Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts
- Manage direct/channel conflict by fostering excellent communication between the channel and direct sales teams
- Ensure partner compliance with Channel Partner programs and agreements
- Participate in a partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship
- Identify partner GTM &/or services offerings; working with partner sales resources, marketing, etc. develop & launch offerings to point of incremental joint revenue achievement
- Build relationships with technology vendors to identify mutual greenfield opportunities with shared partners
- Maintain channel opportunity registrations in Salesforce.com and assist the direct sales team in closing channel generated leads
- Plan and execute on Channel Marketing activities and events to support brand awareness and demand generation with the Strategic Partner group
- Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company
Requirements
- 5+ years of security SaaS channel sales experience
- Must be bilingual, English and Arabic (both verbal and written)
- Proven success driving revenue growth via channel partners
- Good understanding of Partner Incentive programs and PRM tools
- Strong interpersonal skills and ability to excel in a team oriented atmosphere
- Strong written/verbal communications skills
- Extremely motivated and goal-oriented
- Must want a career-oriented environment that is both fun and professional
- You share our values, and work in accordance with those values
- Willingness to travel up to 50%
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security
Associate Account Manager, EMEA
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Description
Keeper is hiring a driven Associate Account Manager to join a high producing team within our EMEA B2B sales division. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!
About Keeper Security
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.
About the Role
Join an elite group of proven performers and highly successful Associate Account Manager professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As an Associate Account Manager, you will work with an established client base within the public sector, concentrating on state, local, and higher education and be responsible for growing revenue through these accounts using our industry-leading solutions.
Responsibilities
- Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
- Carry a revenue quota to meet or exceed sales targets within assigned accounts
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
- Communicate with customers, both verbally and in writing
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Requirements
- 2+ years of experience within software or tech sales (with a focus on upselling and expansion)
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security
Account Manager, EMEA
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Description
Keeper is hiring a driven Account Manager to join a high producing team within our EMEA B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!
About Keeper
Keeper Security is transforming cybersecurity for people and organisations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
Join an elite group of proven performers and highly successful Account Manager professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As an Account Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
Responsibilities
- Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
- Carry a revenue quota to meet or exceed sales targets within assigned accounts
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Requirements
- 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivalled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security
Customer Success Manager, Bilingual Italian - EMEA
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Description
Keeper is hiring a driven, bilingual Italian Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role!
About Keeper
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.
About the Job
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
- Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
- Meet or exceed sales targets within SMB Cohort
- Communicate with Italian and English speaking customers, both written and verbal
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
- Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Requirements
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Must be fluent, both verbal and written in Italian, Spanish, and English
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security
Introduction
At Poppulo, we’re working on what’s next in Employee Experience and Communications. As a pioneer in this industry, we focus on engaging, aligning and activating customers employees at enterprise scale reaching over 40M employees globally.
Job Summary
We are looking for an experienced Product Manager to lead on some of our key product initiatives. This is a 12 month role providing maternity cover within the Product Management team.
This is a strategic and hands-on leadership role responsible for shaping product direction, driving execution, and delivering measurable outcomes at scale. You will operate with a high degree of autonomy, influence company-wide priorities, and play a key role in defining how Poppulo evolves its platform to meet the needs of modern enterprises.
You will partner closely with senior stakeholders across engineering, design, GTM, and customer teams to deliver products that drive customer value and business growth.
Key Responsibilities
Product Strategy
- Define and articulate a compelling product vision aligned with company objectives
- Understand customer needs, market trends, and competitive landscape
- Translate insights into clear strategic direction and product investments
- Identify opportunities for product innovation and differentiation to maintain a competitive edge.
- Make informed trade-offs balancing customer value, technical constraints, and business impact
Execution Excellence
- Lead end-to-end product delivery from discovery through launch partnering closely with engineering and design to ensure clarity, focus, and quality
- Define high-quality product requirements, user stories, and success criteria
- Define and own product roadmaps and backlog
- Proactively manage risks, dependencies, and trade-offs
- Lead influence and align stakeholder and cross-functional teams without direct authority
- Communicate effectively with Product leadership on progress, risks, and outcomes
Go-to-Market
- Partner with GTM teams to define positioning, packaging, and pricing inputs
- Support successful product launches and drive adoption at scale
- Ensure alignment between product strategy and revenue growth objectives
- Drive internal enablement to ensure teams can effectively sell, support, and deliver the product
Technical Skills / Competencies
- Proven ability to lead cross-functional teams and deliver results
- Data-oriented, with proven ability to leverage analytics to inform product strategy and prioritize features
- Passion for innovation with a relentless drive to deliver best-in-class products that delight customers and drive business growth
- Exceptional strategic thinking and problem-solving abilities, with a focus on identifying opportunities and mitigating risks
- Strong interpersonal and communication skills, with the ability to inspire and influence cross-functional teams and stakeholders
- Sound judgment and willingness to make timely decisions
- Ability to switch seamlessly between creative and analytical thinking
Education & Experience
- Bachelor’s degree in business, computer science, web development, or related field (or equivalent combination of education and relevant experience/training)
- 5+ yrs Product Management experience in a SaaS or equivalent organization working directly with customers to understand their problems
- Experience in an agile software development environment with a proven track record in successful product delivery
- Experience collaborating with customers, sales, customer success, support, professional services, security, marketing, and other teams at a high-growth SaaS technology company
- Experience directly or indirectly leading and influencing teams to solve complex problems
- Experience working in a multi-location environment across time zones
Why Join Us?
- An excellent workplace culture.
- Competitive salary with performance-related bonuses.
- Comprehensive medical insurance.
- Flexible working hours.
- Educational assistance programs.
- In-house soft skills training.
Who We Are
Named a Great Place to Work for seven consecutive years (2015–2021), Poppulo is one of Ireland’s fastest-growing technology companies. Our innovative communication software meets the needs of internal communicators in leading enterprises worldwide. Trusted by over 400 blue-chip and FTSE 100 organizations, including Boston Scientific, Telefonica, Rolls-Royce, Nestlé, Experian, and Johnson Controls, we help organizations inform, engage, and inspire their employees.
Join a company where our values—High Standards as Standard, Together We’re Better, Adapt to Succeed, Honesty Throughout, Be the Example, Don’t Just Work… Learn, and GET IT DONE—are at the heart of everything we do.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo
Bilingual Channel Sales Engineer, French (EMEA)
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Description
Keeper Security is hiring an experienced Bilingual (French) Channel Sales Engineer to work with our EMEA channel sales team. This is a remote position and qualified candidates must permanently reside in Ireland.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for navigating our customers through the technical landscape of our products.
About Keeper
Keeper Security is transforming cybersecurity for people and organisations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
As a bilingual Channel Sales Engineer you will work alongside the Keeper Security sales force by supporting the pre-sales and post-sales cycle from a technical perspective. You will be responsible for identifying the technical requirements within an opportunity, matching them to Keeper Security solutions, and supporting the sale by positioning and demonstrating differences. You will provide product trials and evaluations to Keeper Security partners, assist with implementation and integration, and provide level-2 technical assistance to existing customers.
Responsibilities
- Provide and manage pre-sales technical support for the technical sales process of Keeper products for Channel partners in EMEA.
- Work closely with the Channel Account Management team to support and develop strategic partners technical capability and drive incremental partner revenue.
- Conduct product demonstrations and technical presentations remotely, at customer locations, or on-site at a Keeper facility
- Collaborate with product development and engineering teams to stay updated on product features, enhancements, and updates
- Communicate with German and English speaking partners, both verbally and in writing
- Address technical questions, concerns, and objections during the sales process to ensure customer confidence and satisfaction
- Act as a technical advisor to partners, helping them understand how our solutions can solve their business challenges and achieve their goals
- Stay informed about industry trends, competitive landscape, and emerging technologies relevant to the business
- Analyse complex multivariate problems and use a systematic approach to gain quick resolution, often under pressure
- Works on issues that affect design/selling success or address future concepts, products or technologies
- Establish relationships and engage with the technical personnel to identify opportunities and sell Keeper Security products and services
- Ensure accurate and timely activity, issue updates in Salesforce and report to management
- Create and deliver technical product presentations and/or training sessions to channel partners and customers
- Participates as part of a sales team to achieve or exceed revenue targets
- Contribute to the execution of company objectives to achieve goals in creative and effective ways
- Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company
Requirements
- 5+ years of experience in a pre-sales technical role (Sales Engineer, Systems Engineer, Solutions Engineer, etc.)
- Must be bilingual, native French with English fluency (both verbal and written)
- Excellent communication and interpersonal skills, and a strong entrepreneurial drive
- Strong experience with Windows/Active Directory administration and knowledge of UNIX/Linux
- Outstanding presentation skills and the ability to build and demonstrate a high quality product overview to both technical and executive level audiences
- Technical background in networking and security applications as well as cloud technologies (AWS, Azure)
- Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience
- Willingness to travel up to 50%
Preferred Requirements
- Experience working with the channel
- Industry recognised certifications
- Scripting and DevOps experience a plus
- Exposure to Identity Providers like Azure and Okta
- Experience providing solutions to and understanding the requirements of Enterprise Customers
- Prior experience with cybersecurity solutions or relevant experience with IAM or other security SAAS solutions
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security
Introduction
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
Job Summary
As an Account Executive , you will play a pivotal role in driving revenue growth by identifying, nurturing, and closing high-value opportunities at new enterprise accounts. Leveraging your deep understanding of our solution suite platform and industry expertise, you will strategically engage with key stakeholders to articulate the value proposition and tailor solutions to meet their unique business needs. This role offers an exciting opportunity to work with leading enterprises, build lasting relationships, and contribute to the continued success and expansion of our company.
Key Responsibilities
- Research, identify, and target senior decision-makers in mid / large-level organizations (10K+ employees, new logos) within your territory.
- Establish contact and conduct high-level conversations with these senior level executives, articulating the Poppulo business value proposition.
- Demonstrate Effectively communicate the Poppulo product offerings, and from there move the prospect through the sales funnel to closed-won, all the time applying an understanding of customer needs and how our products deliver business impact and value for the customer.
- Develop and maintain a solid and sustainable pipeline of qualified new-business revenue opportunities of significant recurring revenue value.
- Meet activity metrics for calls, follow up on leads, demos completed, and opportunities created.
- Manage and maintain accurate contact, opportunities and account information within Salesforce.
- Consistently achieve and exceed monthly and quarterly bookings targets
- Foster close working relations within the team and across wider functions in the organization.
Education and Experience:
- You are a highly successful sales professional with minimum of 3 years SaaS sales experience, selling to large enterprise organizations (10,000+ employees).
- You have a demonstrated track record of meeting and exceeding your annual sales quota.
- You are skilled in territory management, pipeline creation, sales funnel management and deal management.
- You have a relevant third level qualification
- You regularly sell at Director / VP level during your sales cycle
- You have exceptional organizational, presentation, and communication skills- both verbal and written
- You are a team player who easily builds effective internal relationships and leverages all available resources to ensure your success
- You are able to thrive in a fast paced, rapidly changing sales environment - you move quickly, think strategically and excel at tactical execution.You can thrive in a fast-paced, rapidly changing sales environment - you move quickly, think strategically and excel at tactical execution.
- Ideal candidates will have existing experience in CRM tools, such as SalesForce, prospecting tools, such as SalesLoft, and research tools including but not limited to LinkedIn Sales Navigator and ZoomInfo.
Why Us?
- An excellent workplace culture
- Competitive salary
- Company performance-related bonus
- Medical insurance
- Flexible working hours
- Educational assistance
- In-house soft skills training
Who We Are
We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
We live the Poppulo values each day, as they are key to everything we do.
- Bring Your Best Self
- We show up authentically, are self-aware and always strive to be better.
- See it. Own it. Solve it.
- We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
- Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.
Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.
Ready to apply?
Apply to Poppulo
Bilingual Associate Account Manager, German (EMEA)
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Description
Keeper is hiring a driven, bilingual Associate Account Manager (German speaking) to join a high producing team within our EMEA B2B sales division. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!
About Keeper Security
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.
About the Role
Join an elite group of proven performers and highly successful Associate Account Manager professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As an Associate Account Manager, you will work with an established client base within the public sector, concentrating on state, local, and higher education and be responsible for growing revenue through these accounts using our industry-leading solutions.
Responsibilities
- Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
- Carry a revenue quota to meet or exceed sales targets within assigned accounts
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
- Communicate with German and English speaking customers, both verbally and in writing
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Requirements
- 2+ years of experience within software or tech sales (with a focus on upselling and expansion)
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Must be bilingual, native German with English fluency (both verbal and written)
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security
Customer Success Manager, Multilingual (Portuguese/Spanish/English) - EMEA
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Description
Keeper is hiring a driven, multilingual (Portuguese/Spanish/English) Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role!
About Keeper
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.
About the Job
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
- Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
- Meet or exceed sales targets within SMB Cohort
- Communicate with Portuguese, Spanish, and English speaking customers, both written and verbal
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
- Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Requirements
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Must be fluent, both verbal and written in Portuguese, Spanish, and English
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security
Customer Success Manager, EMEA
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Description
Keeper is hiring a driven Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role!
About Keeper
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.
About the Job
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
- Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
- Meet or exceed sales targets within SMB Cohort
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
- Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Requirements
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security
Customer Success Manager, Bilingual (German) - EMEA
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Description
Keeper is hiring a driven, bilingual (German) Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role!
About Keeper
Keeper Security is transforming cybersecurity for people and organisations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Job
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
Responsibilities
- Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
- Meet or exceed sales targets within SMB Cohort
- Communicate with German speaking customers, both written and verbal
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
- Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Requirements
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Must be fluent, both verbal and written in German and English
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security
Customer Success Manager, Bilingual (French) - EMEA
Share this job
Description
Keeper is hiring a driven, bilingual (French) Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role!
About Keeper
Keeper Security is transforming cybersecurity for people and organisations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Job
Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
Responsibilities
- Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
- Meet or exceed sales targets within SMB Cohort
- Communicate with French speaking customers, both written and verbal
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
- Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
- Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products
- Contribute towards the development of a strong team environment by upholding high work standards
- Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Requirements
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Must be fluent, both verbal and written in French and English
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Ready to apply?
Apply to Keeper Security