About impact.com:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Technical Services Engineer III, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live.

What You'll Do:

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach.
• A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.

Salary Range: $80,000 - $100,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About impact.com:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action.

You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience.

What You'll Do:

• Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience.
• Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed.
• Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes.
• Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle.
• Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication.
• Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale.
• Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability.
• Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands.
• Contribute to the development of tools, reporting, and internal enablement that improves troubleshooting and empowers partner teams.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred.
• Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms.
• Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems.
• Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues.
• Experience leading teams in fast-paced, high-volume support or technical services environments.
• Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner.
• A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity.
• Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes.

Salary Range: $110,000 - $135,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Columbus

About impact.com:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Lead Technical Services Engineer, you will act as a senior technical authority, mentor, and a critical liaison between clients, Product, and Engineering. You will not only master impact.com’s technology but also guide your peers through their most complex challenges. In addition to leading complex integrations for enterprise clients, you will serve as the primary escalation point for the team, architecting advanced solutions and ensuring that critical issues are resolved with expertise.

You will be a key partner to leadership, helping to shape technical best practices, improve team processes, and drive innovations that improve the platform's scalability and reliability. This role is for a deeply technical expert who is passionate about multiplying their impact by elevating the skills and quality of the entire team.

What You'll Do:

• Lead complex integrations for enterprise clients, creating advanced technical solutions and authoring documentation to ensure their success.
• Own and resolve high-priority escalations from peers and clients, handling critical issues with urgency and implementing tooling or preventive measures to avoid future recurrence.
• Act as a key technical liaison between clients, Product, and Engineering, translating business needs into technical requirements and advocating for platform improvements.
• Mentor, coach, and provide technical guidance to all TSEs, fostering their growth through collaborative problem-solving and by serving as a peer escalation point.
• Innovate to improve platform scalability and reliability by identifying recurring issues, proposing scalable solutions, and leading initiatives to refine team processes.
• Author and maintain advanced troubleshooting documentation and reference materials that serve as a knowledge base for the entire team.
• Collaborate cross-functionally with Onboarding, Customer Success, and other teams to drive strategic improvements across the entire client lifecycle.
• Develop and lead internal training sessions to scale technical knowledge and best practices across the team and partner organizations.

What You Bring:

• Bachelor’s degree in a technical discipline plus approximately 8 years of relevant experience, or an equivalent combination of education and practical experience.
• Deep domain knowledge of the digital marketing ecosystem, SaaS platforms, and customer-facing technical support or services.
• Proven experience acting as a technical lead, mentor, or senior escalation point within a support or services team.
• Expert-level proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Demonstrated ability to analyze logs, data, and system behavior to troubleshoot highly complex issues, including writing and optimizing advanced SQL queries.
• Exceptional problem-solving and de-escalation skills, with a talent for navigating ambiguity and architecting creative solutions.
• Clear, confident communication skills, with the ability to act as a liaison and translate complex technical concepts for both technical and non-technical stakeholders.
• A strategic mindset with the ability to anticipate future challenges, proactively drive improvements, and lead through influence.

Salary Range: $95,000 - $120,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Columbus

The Company: 

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com: 

As an Integration Engineer, you will be responsible for learning impact.com’s technology and assisting with proposing and implementing technical solutions for our clients on the company’s SaaS platform. Working alongside the Onboarding, Client Success, and other internal teams, you will interact with clients (business and technology), answering questions about the integration process, best practices, and impact.com’s technology, with the goal of getting clients live with their implementations in a timely manner.

What You'll Do:

• Stay current with impact.com’s platform capabilities, product enhancements, and relevant industry trends.
• Support the design and integration of technical solutions for new and existing clients.
• Lead technical discovery and solution discussions to understand client requirements and propose optimal solutions based on client objectives..
• Contribute to the creation and maintenance of technical integration documentation.
• Partner closely with the Onboarding team to deliver a seamless, efficient, and high-quality onboarding experience for clients.
• Troubleshoot and resolve technical issues encountered during the client onboarding process.

What You Bring:

• Self-starter with a focus on creating and/or refining operational processes
• Excellent verbal & written communication in English
• Ability to pair technical expertise with a considerate, customer-centric communication style that maintains a strong interpersonal presence.  This style is calm, constructive, and solution-oriented—while showing patience, empathy, and professionalism when supporting stakeholders of varying technical expertise.
• A proven track record of delivering significant value through the hands-on application of AI to real-world challenges and opportunities, grounded in a sophisticated understanding of its core principles.
• Voracious learner who is willing to be out of their comfort zone
• Natural curiosity leading to a deep understanding of the client’s challenges
• Passion for solving customer issues in a fast paced environment
• Phenomenal problem-solving & troubleshooting skills
• Foundational knowledge and some practical experience in utilizing web technologies including but not limited to HTML, JavaScript, SQL and REST APIs
• Good understanding of the process and challenges involved in the design and implementation of client solutions on SaaS platforms
• Bachelor’s degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
• Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
• 0-6+ years working in a tech-focused role at a digital marketing or technology focused company. Familiarity of affiliate and/or digital marketing industry preferred

Salary Range: $65,000.00 - $115,000.00 per year (based on experience), plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Columbus

COMPANY OVERVIEW

POSITION SUMMARY

The Accountant is responsible for the increasingly complex activities across store inventory, sales audit, accounts receivable, fixed assets,  inventory, revenue, accruals and other areas including the maintenance of a complete and accurate general ledger and the resultant financial reports.  Related duties include ensuring ledger entries and account reconciliations are prepared correctly and timely.  This position assists in month-end; quarter-end and year-end closing process and will be responsible for assisting in reporting, analytics and forecasts/budgets.  The Accountant will report to the Manager of Financial Reporting or accounting operations. 

RESPONSIBILITIES           

Must possess ability to:

• Prepare journal entries
• Reconcile and maintain balance sheet accounts
• Perform financial analysis and generate conclusions and recommendations
• Ensure compliance to GAAP and company departmental standards and controls
• Comply with legal and ethical standards
• Follow up on all outstanding issues on a timely basis
• Maintain excellent customer service with internal and external partners
• Assist with special projects and department goals
• Proactively identify areas of opportunity /weakness and recommend solutions

QUALIFICATIONS

• One to five years of related financial analysis, audit or accounting experience 
• Understanding of GAAP
• Ability to prepare work timely and accurately
• Excellent verbal and written communication skills
• Strong problem solving skills
• Interest in advancement
• Proficiency in Microsoft Excel and large-scale accounting systems preferred

EDUCATION      

• Bachelor's Degree in Finance or Accounting 

Company Overview

Role Overview

The Project Manager, Store Operations reports to the Director of Communication and is an integral part of the Store Operations team. This role will be responsible for creating, editing, and delivering communication in all formats for Store Operations inclusive of Customer Care, Engagement,  Facilities, HR,  Learning &

Development, Store Technology, Payroll, Property Operations, Promotions, Marketing, Merchandise Execution & Testing. 

Responsibilities 

• Responsible for managing (plan, review, & edit) all store level communications to ensure effective execution, to drive profitable sales & an exceptional experience for associates & customers.
• Responsible for translating communication per regulation.
• Create consistent communication voice for the field organization.
• Drive process improvement & collaboration to support daily store execution with cross functional partners.
• Have clear understanding of business process, needs & priorities to drive effective field communication through various platforms (i.e. SharePoint, Workplace, Microsoft Teams).
• Align holistic communication to ensure consistency & accuracy.
• Proactively seek & address competing priorities among cross-functional communications/projects to escalate/influence appropriate partners & leaders. Provide solutions or other options when necessary.
• Package communication in a visually & readable format for the target audience.
• Integrate brand language & tools into daily communication, using proven communication methods and formats.
• Responsible for maintaining the communication portal – posting messages in a timely manner & keeping information organized & up to date.
• Gathers, disseminates, and resolves inquiries from stores to enable store execution.
• Maintain store calendar to track activity, streamline communication, & manage workload.
• Educate leaders through weekly store communications statistics.

Qualifications

• 5+ years’ experience in retail Operations, Communications, stores &/or multi-channel Possess strong presentation, listening, verbal, and written communication skills
• Proficient in Microsoft applications including Word, Excel and PowerPoint, Adobe InDesign, Digital Communications
• Digital based (i.e. SharePoint, Microsoft Teams, Workplace) communication experience preferred
• Multi-channel experience preferred, including e-commerce
• Multi-lingual and/or previous experience with translation preferred
• Ability to influence all levels of the organization and 3rd party vendors
• Strong attention to detail and excellent organizational skills with a flexible approach to shifting priorities of multiple projects
• Flexibility and adaptability are key in this role

Company Overview

Role Overview

As a critical member within the Store Operations team, this role will lead the development and implementation of internal retail communication strategies, focused on team engagement and bringing the brand voice to our field teams while delivering a high level of retail execution. The role encompasses key aspects of how the Brands connect and relate to current and prospective employees and requires an innovative leader who can deliver a holistic and engaging experience for our teams.

Responsibilities 

• Develop long-term strategies and sponsor key initiatives to promote a culture of service and retail excellence within our retail stores, field leadership and home offices.
• Develop and execute the production of internal communications, events and materials.
• Collaborate with functional leaders to anticipate needs and proactively develop content to support brand awareness, engagement and execution.
• Manage a comprehensive gatekeeping/workload strategy that supports stores’ ability to execute tasks at the highest level.
• Oversee, develop, mentor and actively participate in the multi-brand communications team.
• Develop and improve communications tools (calendars, brand templates, etc.,) that enable teams to understand workload requirements and potential impacts across multiple brands.
• Build and execute leadership initiatives that elevate Field Teams and promote engagement.
• Be a field advocate and represent field feedback throughout all conversations to ensure continuity from strategy to execution.
• Collaborate with Operations to ensure initiatives are effective for field teams and support an exception customer experience.
• Develop strategic internal partnerships that amplify synergies between home office and field teams.
• Support in the development and execution of external and internal crisis communications strategy and responses
• Innovate new ways to communicate and simplify processes.
• Act as an advocate for culture and champion brand values

Qualifications

• Bachelor’s degree or equivalent experience
• 10+ years’ experience in Communications, or Employee Engagement
• Exceptional communication skills, including ability to write, pitch and present compelling content.
• Knowledge of recognition platforms
• Event planning experience
• Prior experience developing employee engagement strategies across multiple brands is preferred.
• Highly collaborative and self-motivated with strong organizational skills and attention to detail
• Proven track record for developing and implementing successful communication strategies and storytelling.