Company Overview

Role Overview

The Project Manager, Store Operations reports to the Director of Communication and is an integral part of the Store Operations team. This role will be responsible for creating, editing, and delivering communication in all formats for Store Operations inclusive of Customer Care, Engagement,  Facilities, HR,  Learning &

Development, Store Technology, Payroll, Property Operations, Promotions, Marketing, Merchandise Execution & Testing. 

Responsibilities 

• Responsible for managing (plan, review, & edit) all store level communications to ensure effective execution, to drive profitable sales & an exceptional experience for associates & customers.
• Responsible for translating communication per regulation.
• Create consistent communication voice for the field organization.
• Drive process improvement & collaboration to support daily store execution with cross functional partners.
• Have clear understanding of business process, needs & priorities to drive effective field communication through various platforms (i.e. SharePoint, Workplace, Microsoft Teams).
• Align holistic communication to ensure consistency & accuracy.
• Proactively seek & address competing priorities among cross-functional communications/projects to escalate/influence appropriate partners & leaders. Provide solutions or other options when necessary.
• Package communication in a visually & readable format for the target audience.
• Integrate brand language & tools into daily communication, using proven communication methods and formats.
• Responsible for maintaining the communication portal – posting messages in a timely manner & keeping information organized & up to date.
• Gathers, disseminates, and resolves inquiries from stores to enable store execution.
• Maintain store calendar to track activity, streamline communication, & manage workload.
• Educate leaders through weekly store communications statistics.

Qualifications

• 5+ years’ experience in retail Operations, Communications, stores &/or multi-channel Possess strong presentation, listening, verbal, and written communication skills
• Proficient in Microsoft applications including Word, Excel and PowerPoint, Adobe InDesign, Digital Communications
• Digital based (i.e. SharePoint, Microsoft Teams, Workplace) communication experience preferred
• Multi-channel experience preferred, including e-commerce
• Multi-lingual and/or previous experience with translation preferred
• Ability to influence all levels of the organization and 3rd party vendors
• Strong attention to detail and excellent organizational skills with a flexible approach to shifting priorities of multiple projects
• Flexibility and adaptability are key in this role

Company Overview

Role Overview

As a critical member within the Store Operations team, this role will lead the development and implementation of internal retail communication strategies, focused on team engagement and bringing the brand voice to our field teams while delivering a high level of retail execution. The role encompasses key aspects of how the Brands connect and relate to current and prospective employees and requires an innovative leader who can deliver a holistic and engaging experience for our teams.

Responsibilities 

• Develop long-term strategies and sponsor key initiatives to promote a culture of service and retail excellence within our retail stores, field leadership and home offices.
• Develop and execute the production of internal communications, events and materials.
• Collaborate with functional leaders to anticipate needs and proactively develop content to support brand awareness, engagement and execution.
• Manage a comprehensive gatekeeping/workload strategy that supports stores’ ability to execute tasks at the highest level.
• Oversee, develop, mentor and actively participate in the multi-brand communications team.
• Develop and improve communications tools (calendars, brand templates, etc.,) that enable teams to understand workload requirements and potential impacts across multiple brands.
• Build and execute leadership initiatives that elevate Field Teams and promote engagement.
• Be a field advocate and represent field feedback throughout all conversations to ensure continuity from strategy to execution.
• Collaborate with Operations to ensure initiatives are effective for field teams and support an exception customer experience.
• Develop strategic internal partnerships that amplify synergies between home office and field teams.
• Support in the development and execution of external and internal crisis communications strategy and responses
• Innovate new ways to communicate and simplify processes.
• Act as an advocate for culture and champion brand values

Qualifications

• Bachelor’s degree or equivalent experience
• 10+ years’ experience in Communications, or Employee Engagement
• Exceptional communication skills, including ability to write, pitch and present compelling content.
• Knowledge of recognition platforms
• Event planning experience
• Prior experience developing employee engagement strategies across multiple brands is preferred.
• Highly collaborative and self-motivated with strong organizational skills and attention to detail
• Proven track record for developing and implementing successful communication strategies and storytelling.