We’re expanding our capabilities across Mexico, Brazil, Argentina, Colombia, Chile, and Peru, and we’re hiring an Associate Compensation & Benefits Director to be responsible for the execution and administration of PMG’s international compensation and benefit plans and programs.

In this role you will be responsible for conducting analysis and interpretation related to the organization’s compensation and benefits programs for region. Supporting international salary survey participation including job matching and competitive benchmarking as well as benefit plan benchmarking. Partnering closely with HR Business Partners, Talent Acquisition, Finance, Legal, and Business Leaders to ensure market competitiveness, internal equity, and compliance across all geographies.

You will also support annual compensation (merit/promotion and bonus) planning process and all international benefit plan management and administration, including benefit plan design benchmarking and broker management.

Main Duties & Responsibilities:

• Member of the global Total Reward team while managing regional compensation and benefits matters in support of the business and local/regional HR Business Partners

Compensation Management

• Participates in annual salary administration programs, including salary grade and structure maintenance & creation
• Provides data analytics for the maintenance and development of incentive or salary increase budgets
• Participates in administration of annual incentive, and/or salary increase programs
• Conducts market benchmarking analysis to determine competitive positioning of the organizations jobs and pay programs
• Evaluates the organizations job descriptions, providing feedback and consulting to the business as needed
• Participates and manages salary surveys by matching PMG jobs to available salary surveys reference jobs and provides organizational data to these survey providers
• Lead the gender pay gap reporting process (as they become applicable… i.e. UK, France)
• Ensures HR systems are configured/maintained in a way that support overall compensation priorities and policy

Benefits Management

• Supports the development of international benefits strategy and oversee the implementation of such, ensuring the benefits offering is strategically aligned with the business, competitively attractive to employees and is cost effective
• Maintain inventory of all benefit plans and policy documents per country/business unit, including renewal dates, and tracking of costs
• Manage annual carrier/policy renewal process, working with brokers and vendors on contract negotiations and initiating periodic market reviews to ensure benefits are secured on the most competitive terms
• Partner with HR and the applicable business to assess, recommend and establish appropriate market level of benefits when PMG establishes operations in new countries and/or upon acquisition of new companies
• Lead the administration of pension schemes
• Point of contact for incoming benefits related invoices (liaison with Finance for invoice processing)
• Build external relationships and participate in international benefit surveys to ensure PMG remains aware of what other companies are doing in the competitive market
• Partner with field HR to handle employee questions and assist with processes such as leave of absence, sickness, and accidents
• Coordinate with legal team, HR team and outside counsel on immigration matters

General Responsibilities

• Partners with HRIS for ongoing data integrity checks
• Produces HR Metrics related to compensation and offer insights to the Business and HR Teams
• Provides guidance, coaching, mentoring and training to HR Business Partners on compensation-related issues
• Provides input on compensation policy and procedure creation
• Generate compensation metrics and provide analysis and recommendations based on them
• Lead and/or participates in HR and Total Reward projects
• Supports US and Global compensation matters as needed

Minimum Education & Experience:

Bachelor's degree in a related major and 12 or more years of compensation and benefits experience within mature international organizations. Experience working across different countries and general understanding of process, payroll and labor law differences.

Expertise in messaging to support compensation and benefit programs that are aimed at leadership and employees.

Preferred Education & Experience:

• Experience in Life Sciences, Pharmaceutical or other industry directly related to one of PMG’s service lines.
• Experience with PayFactors and SAP/SuccessFactors HRMS a plus.
• Experience matching jobs, as well as designing and developing a salary grade structures.
• Has worked with short term incentive plans and/or sales plans.

Or equivalent combination of education, professional training and experience that provides the individual with the required knowledge, skills, and abilities to perform the job.

Knowledge, Skills, and Competencies:

• Bias for Action & Ownership: Is a “self-starter”. Proactively identifies issues; takes end-to-end accountability for outcomes
• Advanced proficiency with market pricing, survey methodology, salary structures, regression analysis, and data modeling
• Solid understanding of global regulatory environments and pay transparency legislation
• Good understanding of different cultures (both business as well as country) and demonstrates an appreciation of cultural diversity, with sensitivity to differences in attitudes and norms
• Data Analytics & Storytelling: Translates data into insights and executive-ready narratives
• Influence Without Authority: Shapes outcomes across HR, Finance, Legal, and business leaders through credibility and relationships
• Strategic Thinking & Execution: Operates at both 30,000 ft and ground level; delivers polished programs on time
• Stakeholder Management & Communication: Tailors messages to diverse audiences; simplifies complexity
• Change Leadership & Enablement: Drives adoption of new frameworks and practices through training, playbooks, and clear guidance
• Project Management Excellence: Demonstrates ability to plan, organize, and execute complex global compensation projects. Effectively manages timelines, resources, and stakeholders; communicates progress clearly; and ensures successful delivery of initiatives within scope, budget, and quality standards

#LI-AG2 #LI-REMOTE

We’re expanding our capabilities across Mexico, Brazil, Argentina, Colombia, Chile, and Peru, and we’re hiring an Associate Compensation & Benefits Director to be responsible for the execution and administration of PMG’s international compensation and benefit plans and programs.

In this role you will be responsible for conducting analysis and interpretation related to the organization’s compensation and benefits programs for region. Supporting international salary survey participation including job matching and competitive benchmarking as well as benefit plan benchmarking. Partnering closely with HR Business Partners, Talent Acquisition, Finance, Legal, and Business Leaders to ensure market competitiveness, internal equity, and compliance across all geographies.

You will also support annual compensation (merit/promotion and bonus) planning process and all international benefit plan management and administration, including benefit plan design benchmarking and broker management.

Main Duties & Responsibilities:

• Member of the global Total Reward team while managing regional compensation and benefits matters in support of the business and local/regional HR Business Partners

Compensation Management

• Participates in annual salary administration programs, including salary grade and structure maintenance & creation
• Provides data analytics for the maintenance and development of incentive or salary increase budgets
• Participates in administration of annual incentive, and/or salary increase programs
• Conducts market benchmarking analysis to determine competitive positioning of the organizations jobs and pay programs
• Evaluates the organizations job descriptions, providing feedback and consulting to the business as needed
• Participates and manages salary surveys by matching PMG jobs to available salary surveys reference jobs and provides organizational data to these survey providers
• Lead the gender pay gap reporting process (as they become applicable… i.e. UK, France)
• Ensures HR systems are configured/maintained in a way that support overall compensation priorities and policy

Benefits Management

• Supports the development of international benefits strategy and oversee the implementation of such, ensuring the benefits offering is strategically aligned with the business, competitively attractive to employees and is cost effective
• Maintain inventory of all benefit plans and policy documents per country/business unit, including renewal dates, and tracking of costs
• Manage annual carrier/policy renewal process, working with brokers and vendors on contract negotiations and initiating periodic market reviews to ensure benefits are secured on the most competitive terms
• Partner with HR and the applicable business to assess, recommend and establish appropriate market level of benefits when PMG establishes operations in new countries and/or upon acquisition of new companies
• Lead the administration of pension schemes
• Point of contact for incoming benefits related invoices (liaison with Finance for invoice processing)
• Build external relationships and participate in international benefit surveys to ensure PMG remains aware of what other companies are doing in the competitive market
• Partner with field HR to handle employee questions and assist with processes such as leave of absence, sickness, and accidents
• Coordinate with legal team, HR team and outside counsel on immigration matters

General Responsibilities

• Partners with HRIS for ongoing data integrity checks
• Produces HR Metrics related to compensation and offer insights to the Business and HR Teams
• Provides guidance, coaching, mentoring and training to HR Business Partners on compensation-related issues
• Provides input on compensation policy and procedure creation
• Generate compensation metrics and provide analysis and recommendations based on them
• Lead and/or participates in HR and Total Reward projects
• Supports US and Global compensation matters as needed

Minimum Education & Experience:

Bachelor's degree in a related major and 12 or more years of compensation and benefits experience within mature international organizations. Experience working across different countries and general understanding of process, payroll and labor law differences.

Expertise in messaging to support compensation and benefit programs that are aimed at leadership and employees.

Preferred Education & Experience:

• Experience in Life Sciences, Pharmaceutical or other industry directly related to one of PMG’s service lines.
• Experience with PayFactors and SAP/SuccessFactors HRMS a plus.
• Experience matching jobs, as well as designing and developing a salary grade structures.
• Has worked with short term incentive plans and/or sales plans.

Or equivalent combination of education, professional training and experience that provides the individual with the required knowledge, skills, and abilities to perform the job.

Knowledge, Skills, and Competencies:

• Bias for Action & Ownership: Is a “self-starter”. Proactively identifies issues; takes end-to-end accountability for outcomes
• Advanced proficiency with market pricing, survey methodology, salary structures, regression analysis, and data modeling
• Solid understanding of global regulatory environments and pay transparency legislation
• Good understanding of different cultures (both business as well as country) and demonstrates an appreciation of cultural diversity, with sensitivity to differences in attitudes and norms
• Data Analytics & Storytelling: Translates data into insights and executive-ready narratives
• Influence Without Authority: Shapes outcomes across HR, Finance, Legal, and business leaders through credibility and relationships
• Strategic Thinking & Execution: Operates at both 30,000 ft and ground level; delivers polished programs on time
• Stakeholder Management & Communication: Tailors messages to diverse audiences; simplifies complexity
• Change Leadership & Enablement: Drives adoption of new frameworks and practices through training, playbooks, and clear guidance
• Project Management Excellence: Demonstrates ability to plan, organize, and execute complex global compensation projects. Effectively manages timelines, resources, and stakeholders; communicates progress clearly; and ensures successful delivery of initiatives within scope, budget, and quality standards

#LI-AG2 #LI-REMOTE

HubSpot is seeking a Business Development Representative (BDR) fluent in both Portuguese and English to join our highly successful Latin America sales team based in Colombia. This is a great opportunity to position yourself for excellent opportunities for career growth. We’re looking for hard-working, competitive and self-motivated individuals who have exceeded already in similar roles and who want to grow their career in our fast-paced sales organization. 

As an Outbound Business Development Representative, you will play a critical role in the company's growth strategy by focusing on outbound prospecting and lead generation to drive revenue growth and to help businesses today realize the potential of digital marketing. You will be responsible for proactively initiating conversations, identifying and qualifying potential customers through strategic outreach efforts.

The BDR position is one of three roles (BDR, Principal BDR, and Associate Account Executive) that you’ll complete in the HubSpot BDR program as part of a career progression track to prepare you for a future Account Executive role at HubSpot. In this position (BDR), you’ll enter the role with a set base salary of $102,808,230 COP and on-target commission of 44,060,670 COP providing you with a total on-target earnings (OTE) of $146,868,900 COP. As you promote throughout the career progression track of the program, both base salary and commission (and OTE as a result) will increase.

In this role, you’ll get to:

• Work closely and collaboratively with account executives to identify potential customers and target industries within the Brazil market and together develop and implement appropriate outbound prospecting strategies
• Conduct high-volume outbound prospecting activities (about 60-100 activities per day) through various outbound channels such as cold calling, email outreach, and social media platforms to prospect and engage leads
• Qualify outbound-sourced leads based on defined criteria and determine their potential as customers, and schedule qualified leads for follow-up discovery meetings with your account executives to further assess their business and potential for partnership with HubSpot
• Achieve or exceed monthly/quarterly targets and key performance indicators (KPIs) for your outbound prospecting efforts

We’re looking for people who:

• Are authorized to work in the country of Colombia and have native language fluency in Portuguese
• Have experience working with/in the Brazilian market
• Are excited about career growth in tech sales and developing into a future account executive on the HubSpot Sales team
• Have either previous successful sales experience OR a strong desire to begin a sales career path as a BDR and an account executive if you’re new to sales in the tech industry
• Are goal-oriented, self-motivated, and passionate about succeeding in a metric-driven sales role
• Communicate articulately both over the phone and in written format (e.g. email; LinkedIn, Slack, etc)
• Are comfortable making daily cold calls and spending part of your day on both the phone and email
• Has a natural curiosity and takes ownership to learn new things while also proactively seeking coaching from both peers and managers often
• Have some experience with, or strong willingness to learn, sales tools such as HubSpot Sales Hub, LinkedIn Sales Navigator, etc. 
• Love working in a fast-paced, challenging environment with peers who challenge you to be better and get excited by friendly competition between teams and each other occasionally

Application Requirements

• Cover letter is not required
• CVs
  • CVs must be submitted in English
  • For candidates without previous sales experience, please include examples of goals and results you’ve achieved in past roles in your resume.
  • For candidates with previous sales experience, please include specific examples on your resume of your past achievements in your previous sales roles (e.g. previous sales attainment, recent quota performance, etc).

HubSpot is accepting applications for a Business Development Representative (BDR) to join our highly successful Latin America sales team. This is a great opportunity to position yourself for excellent opportunities for career growth. We’re looking for hard-working, competitive and self-motivated individuals who have exceeded already in similar roles and who want to grow their career in our fast-paced sales organization. Fluency in Spanish and English is a MUST. 

As an Outbound Business Development Representative, you will play a critical role in the company's growth strategy by focusing on outbound prospecting and lead generation to drive revenue growth and to help businesses today realize the potential of digital marketing. You will be responsible for proactively initiating conversations, identifying and qualifying potential customers through strategic outreach efforts.

The BDR position is one of three roles (BDR, Principal BDR, and Associate Account Executive) that you’ll complete in the HubSpot BDR program as part of a career progression track to prepare you for a future Account Executive role at HubSpot. In this position (BDR), you’ll enter the role with a set base salary of 102,808,230 COP and on-target commission of 44,060,670 COP providing you with a total on-target earnings (OTE) of 146,868,900 COP. As you promote throughout the career progression track of the program, both base salary and commission (and OTE as a result) will increase.

In this role, you’ll get to:

• Work closely and collaboratively with account executives to identify potential customers and target industries and together develop and implement appropriate outbound prospecting strategies
• Conduct high-volume outbound prospecting activities (about 60-100 activities per day) through various outbound channels such as cold calling, email outreach, and social media platforms to prospect and engage leads
• Qualify outbound-sourced leads based on defined criteria and determine their potential as customers, and schedule qualified leads for follow-up discovery meetings with your account executives to further assess their business and potential for partnership with HubSpot
• Achieve or exceed monthly/quarterly targets and key performance indicators (KPIs) for your outbound prospecting efforts

We’re looking for people who:

• Are fluent in both English and Spanish
• Are excited about career growth in tech sales and developing into a future account executive on the HubSpot Sales team
• Have either previous successful sales experience OR a strong desire to begin a sales career path as a BDR and an account executive if you’re new to sales in the tech industry
• Are goal-oriented, self-motivated, and passionate about succeeding in a metric-driven sales role
• Communicate articulately both over the phone and in written format (e.g. email; LinkedIn, Slack, etc)
• Are comfortable making daily cold calls and spending part of your day on both the phone and email
• Has a natural curiosity and takes ownership to learn new things while also proactively seeking coaching from both peers and managers often
• Have some experience with, or strong willingness to learn, sales tools such as HubSpot Sales Hub, LinkedIn Sales Navigator, etc. 
• Love working in a fast-paced, challenging environment with peers who challenge you to be better and get excited by friendly competition between teams and each other occasionally

Application Requirements

• Cover letter is not required
• CVs
  • CVs must be submitted in English
• For candidates without previous sales experience, please include examples of goals and results you’ve achieved in past roles in your resume.
• For candidates with previous sales experience, please include specific examples on your resume of your past achievements in your previous sales roles (e.g. previous sales attainment, recent quota performance, etc).

About the role:

As the Business Operations Specialist, you will work cross-functionally across the entire organization to own, define, and drive strategic projects that support our revenue growth. You are someone who surrounds themselves with data and loves digging into processes and technology to understand where improvements can be made. You are a natural leader who is looking for an organization they can dive into head first, taking the initiative to make an impact wherever they can!

In this role, your primary focus area will be Marketing Operations, where you will be responsible for executing email marketing campaigns and supporting the day-to-day operational needs of the Marketing team within Marketo.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Own and execute operational programs and process improvements that increase productivity, consistency, and effectiveness across the business.
• Design, deliver, and continuously improve cross-functional initiatives from problem definition through implementation, measurement, and communication of business impact.
• Build, maintain, and evolve reporting and dashboards that support both frontline execution and leadership decision-making.
• Partner with Enablement and functional stakeholders to ensure tools, documentation, training, and communications support successful rollout and adoption of operational initiatives.
• Collaborate with Business Operations and Business Systems partners to manage and improve core systems and the surrounding technology ecosystem.
• Act as a trusted operational partner to stakeholders across multiple business units by aligning priorities, removing blockers, and driving initiatives forward.
• Identify opportunities to centralize, automate, or standardize workflows to reduce manual effort and improve end-to-end experiences.
• Enable adoption of tools and processes through clear documentation, user support, and feedback loops.
• Monitor operational health through dashboards and exception reporting, identifying risks, gaps, and opportunities for improvement.Contribute to the effectiveness of the Operations team by modeling strong execution, collaboration, and accountability.

About you:

• 2+ years of experience in business operations, functional operations (e.g., Sales, Marketing, Partner, Delivery, or Customer Success Ops), or a related role.
• Hands-on experience with Marketo for email campaign execution, program setup, and list management.
• Experience working with core business systems (e.g., CRM, workflow, analytics, or automation platforms).
• Demonstrated ability to independently own operational workflows or initiatives end-to-end.
• Proven ability to partner cross-functionally and manage competing priorities.
• Clear, effective communicator with experience presenting, facilitating discussions, and using consultative questioning.
• Highly organized, detail-oriented, and comfortable managing multiple initiatives in parallel.
• Curious, proactive, and willing to challenge existing processes in service of better outcomes.
• Comfortable learning new domains and asking questions to accelerate understanding.
• Collaborative team player who supports peers and contributes positively to team culture.
• Demonstrated experience leveraging automation, AI, or tooling to improve workflows, enhance decision-making, or drive operational efficiency.

Nice to have: 

• Familiarity with Asana or similar project management tools for managing requests and tracking deliverables.
• Experience supporting high-velocity or complex operational environments.
• Familiarity with performance metrics across customer-facing or internal teams.
• Experience designing or maintaining automated workflows or system integrations.
• Exposure to modern business systems such as CRM, marketing automation, support platforms, analytics tools, or collaboration software.
• Relevant certifications or equivalent hands-on experience (e.g., Marketa Certified Associate or Expert).

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Why 8am 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
• Staff Referral Bonus – Rewards for referring great candidates to the 8Team
• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
• Flexible Time Off (FTO) – Up to 15 paid days off per year
• Parental Leave – Maternity and paternity leave in line with Colombian law
• Company Holidays – Paid time off for all official Colombian public holidays

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up. 

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers!

This is a contract role within Columbia. 

Summary

The Positouch POS Support Associate provides technical support for Positouch POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction.

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
  
  
• Identify and resolve terminal/POS system issues through logical troubleshooting.
  
  
• Analyze call logs to identify trends and underlying problems.
  
  
• Provide solutions by guiding merchants through corrective steps.
  
  
• Research and resolve credit card terminal issues for merchants and external sales partners.
  
  
• Receive and resolve inbound calls, emails, chats, tasks, and tickets.
  
  
• Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
  
  
• Complete projects under tight deadlines while managing competing priorities.
  
  
• Demonstrate exemplary performance and attendance.
  
  
• Be flexible in work hours to support 24/7 Call Center needs.
  
  
• Perform other duties as assigned.
  
  

Qualifications

• High school diploma or equivalent required.
  
  
• 2+ years of technical support/troubleshooting experience.
  
  
• Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
  
  
• Excellent listening, written, and verbal communication skills.
  
  
• Strong problem-solving skills with attention to detail.
  
  
• Ability to handle multiple tasks simultaneously in a fast-paced call center environment.
  
  
• Ability to interact and coordinate with other departments.
  
  
• Adaptable to change and creative in problem-solving.
  
  
• Proficient in relevant computer applications.
  
  
• Bilingual (English/Spanish) is a plus but not required.
  
  
• Experience in banking or credit card processing preferred.
  
  
• Knowledge of customer service core principles and practices.
  
  
• Familiarity with Microsoft Office Suite.
  
  

#LI-SM2

Job Description 

To enhance the global services team, we are hiring an Associate Service Consultant with strong and proven customer experience in the IT market to be based in our Medellin, Colombia office.  This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. A successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times.  
 
If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you. 

Experience/Qualifications 

• 1+ years applicable experience managing technology implementations utilizing software tools 

• 1+ years of MSP Experience preferred 

• Knowledge of CRM, ERP, PSA and RMM software and markets 

• Good Knowledge of Windows Operating Systems and Active Directory 

• Proficient Microsoft Windows Server and patch management best-practice skills   

• Experience with Routing, Switching, & Firewall/Edge technologies    

• Working knowledge of Virtualization solutions such as VMware, Hypervisor  

Responsibilities 

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions 

• Serve as the primary technical contact throughout the entire implementation process. 

• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting. 

• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests. 

• Define product specifications for the partner and end-users’ installation. 

• Respond to partner inquiries and direct the resolution of outstanding issues. 

• Monitor partner use and adoption of the software throughout the implementations 

• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner’s experience. 

• Other duties as assigned. 

Non-Technical Skills Requirements 

Excellent oral, written communication and presentation skills using products such as PowerPoint and Excel.  

Strong attention to detail with data-centric approach 
Self-motivated, decisive, with the ability to adapt to change and competing demands. 
Proven team player 
Demonstrate the ability to present complex technical material to both technical and non-technical customers. 

Preferred Skills / Certifications 

Bachelor’s degree in computer science or equivalent experience 

About the Role:  

Planet is looking for a proactive and detail-oriented individual to temporarily join our Customer Success team. In this role, you will support a diverse customer base by ensuring a seamless onboarding experience and responding to customer inquiries. You’ll work cross-functionally with Sales, Product, and Finance to deliver a seamless experience for key customer programs and strategic partnerships.

The ideal candidate is a highly organized and detail-oriented professional who thrives in a fast-paced, mission-driven environment. They’re curious, proactive, and eager to support customers with operational excellence. They bring great communication skills, a knack for process improvement, and a desire to support impactful programs.

This is a full-time, temporary position expected to last 12 months. This position is remote and based in Colombia or Brazil; if located near an office, you are expected to work from that office 3 days per week.

Impact You’ll Own:

• Strategically manage a high-volume of accounts, utilizing Zendesk and internal CRM tools to maintain a seamless customer experience 
• Create and deliver custom usage reports for accounts, helping customers understand their ROI through data
• Support the Sales and CS teams with operational tasks to keep account management running smoothly
• Set up and manage partner access for strategic collaborations
• Act as a point of contact for partner onboarding questions and technical setup
• Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning
• Set up and manage partner access for strategic collaborations

What You Bring:

• Bachelor’s degree in a relevant field
• Attention to detail and organizational skills; ability to manage multiple tasks across time zones and global stakeholders, adapting to diverse cultures
• Comfort with data and reporting tools
• Clear communication and a proactive approach to solving problems
• A keen eye for identifying account expansion opportunities
• Proficiency with geospatial data formats and concepts, including GeoJSON, Shapefiles, and coordinate reference systems
• Professional working proficiency in English, the language of the company

What Makes You Stand Out:

• Experience working with Salesforce, Excel, or customer success platforms
• Experience with Remote Sensing and Satellite Imagery 
• Ability to understand diverse customer use cases and adapt support strategies accordingly 
• Ability to synthesize user feedback into "product-speak," helping our engineers understand the "why" behind customer requests
• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine

Application Deadline:

June 11, 2026 by 11:59p / 23:59 CET (Central European Time)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off 
• Supplemental Medical and Dental Coverage
• Employee Wellness Program 
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Volunteering Paid Time Off

#LI-REMOTE