We are looking for a Resume Writer & Coach with experience building resumes, LinkedIn profiles, cover letters, corporate bios, and/or various business content (websites, marketing materials, as well as providing coaching sessions to develop interviewing skills. You will build technical resumes using STAR (Situation-Task-Action-Results), CAR (Challenge-Action-Results), and KSA (Knowledge, Skills, and Abilities) writing techniques.

At Factored, we are building a company that we all hold as our own, every single one of us. We need your skills to help make this rocketship to new heights and help create new opportunities for us. In return, you will be rewarded with a fantastic team that supports you, rich culture, shared success, and work flexibility.

Functional Responsibilities:

• Create (rewrite) professional resumes for tech talent, identifying candidates’ strengths, skills and accomplishments, and presenting them in a way that is accurate, attractive and business-oriented to recruiters and technical interviewers, based on industry keywords and client-specific requests.
• Gather and analyze information from multiple sources (previous resumes, interviews, LinkedIn profiles, etc.) to ensure that the resumes are complete, updated, and contain the correct keywords for their respective industries.
• Identify career goals, professional trajectories and strengths to gather insights about candidates’ level of seniority, people skills, communication, and others, to help assess fitness for one or multiple roles, or raise concerns.
• Manage each resume as a small project, with the ability to work on several resumes at a time, keeping organized and updating stakeholders in a timely manner (other resume writers, recruiters, account managers, engineers).
• Communicate effectively with talent (candidates) to gather information, request clarification and/or insert new keywords in resumes as necessary, reaching them via WhatsApp, email, and other tools.
• Provide one-on-one coaching services to build tailored versions of resumes for each candidate/engineer, identifying the best ways to leverage their skills and expertise in order to make it more appealing for recruiters/potential interviewers.
• Provide one-on-one coaching sessions to develop interviewing skills.
• Identify and implement best practices and guidelines, as well as suggest and track improvements to the resumes, the reviewing processes, and internal Factored tools.
• Occasionally provide consultation and support in delivering other forms of written content such as corporate bios, cover letters, email templates and/or business case studies.

Qualifications:

• Bachelor's Degree in Languages, Psychology, Business Administration, Advertising, or related field.
• Outstanding written and communication skills in English (C1+), including comfortably understanding accents from many parts of the world.
• 4+ years of certifiable experience working in translation, editing, proofreading, copywriting or related fields (including freelance work).
• 2+ years working with resumes and/or performing interviews for a defined industry (preferred in tech-related industries). 
• Detail-oriented, capable of detecting and correcting cognates, spelling/grammatical/syntax errors, and manually rewriting or rephrasing text for maximum impact.
• Comfortable and experienced working in a fast-paced, rapidly growing company. Bonus points if you come from tech or from another start-up.
• Able to easily change hats between projects, collaborating with stakeholders and working with tight (and sometimes fluctuating) deadlines.
• A self-starter, flexible, adaptable, and comfortable with ambiguity.
• Knowledgeable and comfortable with the Google Workspace ecosystem, including Google Sheets and Google Docs, and remote work tools (Slack, Zoom).

Nice to have

• Credentials related to HR/recruiting, resume writing, certifications, etc.
• Experience in recruiting or HR area in IT industry.
• Experience in career coaching is a strong plus
• Familiarity with the STAR/CAR or KSA resume writing frameworks
• Experience working with CRM software
• Experience as an employability mentor/coach.

We are seeking a proactive and detail-oriented IT Operations Engineer to support and scale our IT operations. This role goes beyond traditional helpdesk responsibilities, combining user support, device lifecycle management, IT operations, and compliance (SOC 2) to ensure a secure, efficient, and high-quality technology experience for all employees.

The ideal candidate is hands-on, structured, and passionate about building processes, improving operations, and contributing to a growing IT environment in a fast-paced, remote-first company.

Functional Responsibilities:

• Provide first and second-level support for hardware, software, and access-related issues.
• Manage and resolve requests through Jira Service Management (JSM), ensuring proper ticket handling, prioritization, SLA compliance, and documentation.
• Deliver support to a distributed user base across LATAM, ensuring a seamless and high-quality user experience.
• Troubleshoot and maintain macOS and Windows environments, including remote support tools.
• Configure, deploy, maintain, and repair company devices, ensuring optimal performance and security standards.
• Administer device configurations, security baselines, and software deployment through MDM solutions such as Kandji and JumpCloud.
• Manage device lifecycle and asset inventory to ensure accurate tracking and control.
• Execute onboarding and offboarding processes, including device preparation and account provisioning/deprovisioning.
• Own and execute the device reconditioning process, including secure wipe, reinstallation, MDM enrollment, and preparation for new hires.
• Perform periodic visits to the warehouse to support device logistics, including preparation, validation, and inventory management.
• Manage user access and permissions across systems such as Google Workspace, Microsoft 365, and others, following least-privilege principles.
• Provide support and administration for corporate tools, including Slack, Jira, Zoom, CrowdStrike, VPN solutions, CRM, and other systems.
• Support and execute SOC 2-aligned IT controls, including evidence collection, access reviews, and audit readiness activities.
• Contribute to the implementation and improvement of IT processes related to incident management, change management, and security practices.
• Create and maintain technical documentation, procedures, and contribute to the internal knowledge base.
• Identify opportunities to improve, standardize, and automate IT operations processes.
• Escalate complex issues when needed and collaborate with the IT team to ensure timely and effective resolution.

Qualifications:

• 2+ years of dedicated experience in IT support and operations, with a proven track record of maintaining high system uptime in remote-first and distributed global environments.
• Advanced cross-platform troubleshooting expertise in macOS and Windows environments, ensuring seamless hardware and software performance for diverse user bases.
• Full-stack administration of enterprise productivity suites, including Google Workspace and Microsoft 365, to manage users, security protocols, and collaborative workflows.
• Strategic MDM deployment and management using industry-standard tools like Kandji and JumpCloud to automate device enrollment and enforce security compliance.
• Proficient in IT Service Management (ITSM), utilizing Jira Service Management to streamline ticketing workflows, reduce resolution times, and improve internal service levels.
• Security-first mindset with hands-on experience deploying endpoint protection (CrowdStrike) and managing the full lifecycle of hardware through robust asset management tools.
• Strong communication at an advanced English level (B2+), enabling clear and effective technical support and cross-departmental collaboration.
• Collaborative problem-solver with a focus on meticulous attention to detail, capable of bridging technical gaps between departments to achieve organizational goals.

Nice to Have:

• ITIL Foundation certification.
• Experience working in SOC 2 or compliance-driven environments.
• Experience with automation (scripts)
• Exposure to cloud environments (AWS, GCP, Azure).

We are currently looking for a...

Functional Responsibilities:

Project Coordination & Workflow Management

• Manage and optimize the end-to-end engineering onboarding pipeline, including sourcing, vetting, and client submission.
• Prioritize enablement services such as resume refinement, mock interviews, and technical prep based on engineers' gaps and evolving client requirements.
• Collaborate cross-functionally with recruiters, technical trainers, and client engagement teams to ensure a seamless experience from intake to placement.
• Oversee the delivery of tailored support for engineers to enhance communication skills, technical readiness, and marketability.

Program Talent Operations

• Serve as the operational lead for talent enablement programs, ensuring consistent execution and measurable outcomes across the candidate pool.
• Design scalable workflows and frameworks to support high-volume candidate pipelines with a focus on quality and speed.
• Facilitate cross-functional coordination to improve clarity, documentation, and responsiveness across Talent and Demand teams.
• Support end-to-end matching and placement efforts by ensuring alignment between talent supply and client demand.

Enablement & Experience

• Coordinate initiatives to personalize and optimize the engineer-to-client journey, improving presentation, communication, and technical readiness.
• Align resumes with specific job requisitions to ensure clarity, precision, and adherence to industry standards.
• Manage the scheduling and quality of mock interviews, preparation sessions, and technical upskilling programs.
  
  

Quality Assurance & Continuous Improvement

• Monitor key metrics across the engineer funnel (submissions, interviews, offers, and rejections) to identify friction points and performance gaps.
• Leverage data insights to iterate on coaching strategies, resume templates, and technical preparation frameworks.

Stakeholder Communication & Reporting

• Deliver reports and insights to leadership on pipeline health, engineer progress, and talent program services utilization.
• Act as a feedback conduit between the Customer Success team and internal stakeholders, adapting enablement strategies based on client insights.

Qualifications:

• 4+ years of experience in talent operations, Program Lead, Project enablement, or a related function.
• Proven track record of managing end-to-end workflows, ideally in high-volume or fast-paced environments.
• Experience designing and executing enablement processes and programs.
• Strong project management skills with the ability to coordinate across multiple teams and timelines.
• Stakeholder management and cross-functional collaboration skills.
• Experience at a top consulting firm or as an operational executioner in a hyper-growth startup setting. Tech experience is a big plus. Tech-services experience a major plus.
• High initiative, self-starting capabilities, with demonstrated ability to identify and seize opportunities for impact in messy, uncertain contexts without direction or oversight.
• Experience in conveying complex information and recommendations in a clear, logical, understandable manner to stakeholders at all levels of the organization.
• Desire to work in a fast-paced, constantly evolving environment; ability to work well under pressure and to manage multiple priorities.
• Willingness to roll up your sleeves and take on whatever tasks are necessary to get the job done.
• Natural and proven leadership skills that enable you to execute and make an impact by leading and managing other people who may or may not report to you.