Location: This position is remote within Colombia

About Technology at Huge

At Huge, technology is more than a delivery mechanism; it’s a canvas for experimentation. We don’t just build products; we architect and scale the future of how people connect with digital environments. Our technologists are makers and visionaries who bridge the gap between "what if" and "here it is," ensuring that every line of code pushes the boundaries of craft and utility.

The Role

Huge is looking for a Senior QA who is a specialist in mobile app ecosystems. In this role, you aren’t just a tester; you are a quality strategist. You will be responsible for defining the testing architecture for complex React Native applications and integrated web services. Unlike a generalist, you understand that a simulator is no substitute for the real world—extensive experience testing on physical iOS and Android devices is strictly required. You will partner closely with engineering and product teams to mitigate risk and ensure that our "BFF" and API service layers are robust enough to handle global-scale commerce.

What You’ll Be Doing

Quality Strategy

• Hardware-First QA: Lead the end-to-end testing lifecycle with a focus on physical device validation, ensuring app performance, battery consumption, and haptics meet world-class standards across various OS versions and hardware specs.
• Automation Architecture: Design and implement scalable automated testing frameworks (using tools like Appium) that work across physical device clouds and local hardware.
• Service Layer Validation: Rigorously test BFF and API service layers with Postman or similar tools, ensuring data integrity and performance between the mobile front-end and the commerce backend.
• Risk Mitigation: Quickly identify hardware-specific "blind spots" (e.g., camera integration, biometrics, or connectivity drops) and communicate them to the team with actionable solutions.

Leadership & Process Excellence

• Standards & Governance: Establish quality standards that prioritize physical device benchmarks over simulator results.
• Collaborative Quality: Work hand-in-hand with Product and Engineering to translate complex business requirements into test plans that cover real-world edge cases.
• Mentorship: Lead and mentor junior QA team members, providing expert guidance and elevating the team’s technical capabilities in mobile performance profiling.

What we’d like to see

• 6+ years of QA engineering experience: Specifically focused on high-traffic digital products and mobile React Native applications
• Physical Device Testing Expertise: You must have a proven track record of testing on physical iOS and Android hardware. You understand the nuances that simulators miss, from gesture response times to real-world push notification delivery.
• Technical Proficiency: Strong experience with JavaScript/TypeScript and the ability to debug React code to write more effective tests.
• API & Integration Mastery: Deep understanding of BFF architectures and API testing; experience validating complex commerce and payment integrations is a major plus.
• Automation Tooling: Expert-level experience with mobile test automation frameworks (Playwright + Appium or similar) and CI/CD integration.
• Mobile Ecosystem Knowledge: Familiarity with the nuances of iOS and Android support, including push notification testing (e.g., via Airship), deep linking, and release cycles with systems like Testflight and AppTester.
• Performance & Security: Skilled in hardware performance profiling to ensure our products are not just functional, but fast and safe on actual user devices.

If the selected candidate holds a degree in Engineering or a related profession, they must present their professional license. To verify your degree requires this license, please visit www.copnia.gov.co and https://www.consejoprofesional.org.co/. 

About Huge

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

#LI-POST #LI-Remote

See yourself at Twilio

Join the team as Twilio’s next Compliance Operations Specialist 1

About the job

At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work. 

Responsibilities

In this role, you’ll:

• Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
• Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
• Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
• Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
• Resolve urgent issues impacting businesses, carriers and consumers worldwide. 
• Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
• Provide support for customers by email, to ensure customers have an excellent experience with Twilio.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.
• You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
• Experience working in a fast paced, ambiguous environment, with a strong bias for action
• You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. 
• You are detail-oriented with good organizational skills and comfortable with ambiguity.
• You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.  
• You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
• You have good time management and organizational skills and are comfortable working under pressure.

Desired:

• Basic knowledge of Zendesk, Airtable, Looker or similar tools
• Basic understanding APIs and related technologies
• Background in telecommunications is desired.

Location

This role will be based remotely in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The Role

As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Do

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

Preferred Qualifications

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

#LI-Remote

See yourself at Twilio

Join the team as Twilio’s next Phone Numbers Operations Specialist 1.

About the job

Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.

Responsibilities

In this role, you’ll:

• Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers.
• Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio.
• Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
• Learn and develop new processes across a variety of subject areas and ensure our operations are running smoothly. 
• Respond to and action incoming carrier partner notifications. 
• Quickly and confidently triage complex issues to team leads, managers, engineering, or product teams and know which is appropriate in each case.
• Effectively respond to moderately complex questions from customers (external and internal) in core areas and basic questions across multiple areas. 
• Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.
• You’re empathetic and customer centric to the core.
• You’re a clear verbal and written communicator. 
• You are calm under pressure as you respond to escalations and quickly troubleshoot incidents.
• You’re introspective and committed to continuous self-improvement.
• You’re capable of learning quickly and mastering complicated systems.
• You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
• You’re able to complete tasks in core areas within SLAs.
• You have at least 1 year of experience working on an Operations team.

Location

This role will be remote, based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Compliance Operations Specialist

About the job

This role is part of Twilio’s Compliance Operations team, which helps ensure that customer activity on our platform follows industry rules and Twilio’s internal policies. You’ll be responsible for reviewing alerts and account activity for Messaging and Voice traffic to assess whether it complies with Twilio’s Voice Policy, Messaging Policy, Acceptable Use Policy, and relevant regulatory requirements across global carrier networks.

When non-compliant activity is identified, such as messaging that violates local telecom rules or improper use of voice services, you’ll work with customers to explain the issue and guide them toward a compliant solution. In some cases, you’ll also take enforcement action to stop the non-compliant activity from continuing on Twilio’s platform.

This is an analytical and communication-heavy role that requires strong judgment, attention to detail, and the ability to work through ambiguous situations. You’ll be expected to make informed decisions and explain those decisions clearly to customers, even when the guidance may not always be black and white.

We’re looking for someone who enjoys digging into complex issues, learning how global telecom regulations apply to real-world traffic, and helping customers understand how to stay compliant. The ideal candidate is curious, investigative by nature, and comfortable with both independent research and customer-facing communication.

Responsibilities

In this role, you’ll:

• Investigate potential violations: Review account activity, messaging behavior, and data to identify signs of abuse or misuse. You'll be trained to spot red flags and patterns linked to spam or scams, and take quick action to mitigate risk.
• Stop bad actors before they cause harm: You'll use internal tools and available data to find and shut down non-compliant activity that could negatively impact Twilio’s customers or consumers who receive unwanted calls or texts.
• Communicate directly with customers: A major part of the job is customer-facing, primarily through email via our ticketing platform Zendesk. You'll notify customers of policy violations, provide them with clear guidance on how to fix issues, and sometimes inform them that their access to Twilio is being restricted or terminated.
• Analyze trends and prevent future abuse: Go beyond individual cases by recognizing recurring themes, identifying root causes, and helping recommend long-term solutions to keep bad actors off the platform.
• Work with data: You’ll regularly examine call and messaging records to trace activity, identify patterns, and support enforcement decisions with evidence.
• Support global impact: The work you do directly affects businesses, mobile carriers, and end users around the world. Your decisions may impact high-profile brands and millions of consumers globally.
• Prioritize clarity and accuracy: Because most communication is written, especially through email, you’ll need strong writing skills to explain policy violations and technical details in a way that customers understand and can act on.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
• Experience working in a fast paced, ambiguous environment, with a strong bias for action
• You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. 
• You are detail-oriented with good organizational skills and comfortable with ambiguity.
• You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.  
• You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
• You have the ability to make sound decisions in a fast paced environment. 
• You have good time management and organizational skills and are comfortable working under pressure. 
• Basic math skills.

Desired:

• Basic knowledge of using spreadsheets including formulas.
• Have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications.
• 1-2 years experience working in a queue based environment triaging and resolving tickets.

Location

This role will be based remotely in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next MDM Data Specialist

About the job

We are looking for a detail-oriented Data Steward to own the integrity of our enterprise data. In this role, you will be the frontline defender of Data Quality, implementing rigorous monitoring and remediation processes to eliminate silos. You will manage the lifecycle of our master data, ensuring compliance with Data Governance policies while working directly with technical teams to optimize our MDM hubs. If you have a passion for precision and thrive on organizing complex information, you’ll fit right in.

Responsibilities

In this role, you’ll:

• Manage and maintain the "Golden Record" for core data domains (Customer and Product), including resolving data conflicts and duplicates.
• Manage data hierarchies, relationships, and cross-system mapping.
• Oversee the matching and merging process to improve consolidation of data.
• Establish, measure and monitor Data Quality KPIs (Accuracy, Completeness, Timeliness, Consistency)
• Perform root-cause analysis on data discrepancies and lead remediation efforts.
• Design and implement automated data profiling, validation and cleansing processes.
• Support the development of data governance standards, policies, and business rules.
• Document data lineage, business glossaries, and data dictionaries.
• Facilitate data stewardship activities across business units

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3-5 years of experience in data management, data stewardship, or related roles.
• Strong SQL skills for data profiling and analysis.
• Strong understanding of Master Data Management concepts and best practices
• Experience with data quality tools and methodologies
• Familiarity with data visualization tools to report on data quality metrics.
• Proficient understanding of data lifecycle management and data modeling concepts.
• Excellent communication skills in English; the ability to explain technical data issues to non-technical stakeholders.

Desired:

• Familiarity with MDM platforms (Informatica, Reltio, Stibo, etc.)
• Foundation in Data Governance methodologies and foundations
• Experience with Cloud Data Warehouses (Snowflake, BigQuery, or Databricks).
• Knowledge of industry-specific data standards. 

Location

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Fast Track Onboarding Specialist 2

About the job

Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions. 

Responsibilities

In this role, you’ll:

• Provide personalized onboarding support for customers who sign up for our Fast Track Packages.
• Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands. 
• Able to provide compliance guidance for all A2P products.
• Manage Onboarding SLAs and credit utilization for each product
• Partner with operations teams to scale onboarding volumes per assigned customer
• Join weekly calls with customers to report metrics and review any open items or additional onboarding needs
• Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.
• Draw the Owl: Assess the nature of product or service issues and resolve basic level problems
• Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
• Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved 
• Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to work in rotational shifts 8:00am to 5pm Bogota time
• Able to manage daily caseload and respond within SLAs
• A2P compliance experience
• Experience Required: 2 plus Years specializing in at least one a2p products
• Previous experience working directly with clients
• Ability to prioritize tasks and effectively project manage
• Ready to take own up to 12 customer accounts
• You’re empathetic and customer centric to the core.
• You’re a clear verbal and written communicator. 
• You’re introspective and committed to continuous self-improvement.
• You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
• You’re able to complete tasks in core areas within SLAs. 

Desired:

• Familiarity with Google workspace(Google docs, Google sheets, Gemini)
• Familiarity with reporting tools
• Prior experience implementing a2p phone number types
• Understand general CTIA guidelines and some international regulatory requirements
• Able to effectively prioritize tasks and multi-task
• Comfortable owning and leading calls
• Experience handling tasks within a desired SLA

Location

This role will be remote and based in Colombia

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team.

About the job

Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio's Customer Support organization operates through AI-powered tools and agentic products.

We are looking for Full-Stack Engineers who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences.  This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal.

Joining this team means building production grade, full-stack AI applications. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications.

As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems.

Responsibilities

In this role, you’ll:

• Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.
• Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience.
• Serve as developer leader in distributed systems, data technologies, with strong software engineering skills.
• Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.
• Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops.
• Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.
• Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency.
• Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role.
• Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React.
• Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.
• Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines.
• Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.
• Strong leadership skills, with a track record of mentoring and developing high-performing engineering teams.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.

Desired:

• Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus.
• Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure).

Location

This role will be remote and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Delivery Project Manager (L3).

About the job

This position is needed to drive the tactical execution and operational delivery of complex cross-functional projects within Global Operations.
As a Delivery Manager, you are the engine of project execution, transforming strategic vision into operational reality. You bridge the gap between business intent and technical execution, ensuring every initiative moves through the lifecycle with precision and speed. By partnering with Enterprise Technology and being the voice of Global Operations, you ensure our projects are predictable, transparent, and high-impact, serving as the primary advocate for operational excellence and seamless product rollouts.

Responsibilities

In this role, you’ll:

• Translate abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented.
• Cultivate deep partnerships across the Global Operations ecosystem, specifically Global Customer Services, Global Customer Support Operations, and Onboarding & Compliance,to ensure project scalability and total operational readiness.
• Drive project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity.
• Identify and mitigate risks by serving as an "early warning system," mapping complex dependencies across Enterprise Technology and Global Operations to protect the critical path.
• Generate high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment.
• Coordinate launch synchronization between Enterprise Technology releases and Global Operations enablement, ensuring technical deliverables map perfectly to business-facing launch dates.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Experience: 5+ years of experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment.
• Technical Literacy: Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams.
• Execution Skills: Demonstrated expertise in managing end-to-end project lifecycles, including business requirements gathering (BRD), UAT coordination, and launch enablement.
• Tooling Proficiency: Advanced experience using project management and tracking tools (e.g., Airtable, Jira, or Asana) to maintain high-integrity documentation.

Desired:

• Operational Context: Previous experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding & Compliance.
• PMP, or another program management certification

Location

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Technical Account Manager 

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.  As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

• Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
• Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
• Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of relevant experience
• Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
• Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
• High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
• Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. 
• Have an inquisitive mind to understand how things work
• Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
• Excellence in task prioritization and evaluation of situational urgency.
• Interest in utilizing customer feedback to identify and drive improvements in our products.
• Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
• Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
• Experience in managing dedicated customer accounts.

Desired:

• Understanding of Telecoms and VOIP including WebRTC and SIP 

Location 

This role will be remote and based in Colombia, providing support during 9am to 6pm Central Time 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Engagement Manager

About the job

The Enterprise Engagement team in ET is the single intake and engagement point between ET and the rest of Twilio. The team leads the relationship with all internal stakeholders to understand the largest business problems facing Twilio and partners with the Product Management and Business System Analyst teams to analyze and identify solutions. Fundamentally, Engagement Managers ensure ET is building solutions for the most crucial business problems to transform the business and achieve the goal of profitability. 

We are looking for someone who is passionate about understanding large problems, capable of working with leaders across multiple teams, and thrives in an environment with cross functional collaboration. As an Engagement Manager you will have the opportunity to work with leaders across Twilio, while also managing the relationship with teams internal to ET.

Responsibilities

In this role, you’ll:

• Serve as the primary point of contact for key stakeholders across the enterprise, building and maintaining strong relationships with individual leaders and their teams.
• Be responsible for the analysis of business problems to determine if they are value driven to warrant continued analysis of a solution.
• Manage relationships with internal ET teams, including Product Management, Business Analysis, and Agile Services to drive problem statements through solution analysis and management of a business roadmap.
• Own the interaction between ET and Twilio stakeholders, acting as a conduit of questions on business problems and analysis of ROI, as well as managing stakeholder expectations on SLAs and next steps.
• Proactively communicate the business problems and trends you are hearing from your stakeholders to the wider Enterprise Engagement team to ensure any larger impact is understood quickly. 
• Monitor and report on key metrics resulting from the solutions provided to your stakeholders, ensuring continued alignment to OKRs, Security improvements, and overall business transformation.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• You understand the difference between identifying a problem vs a solution, and always push to first understand the underlying issues. 
• You get excited to be the voice of your stakeholder and in doing so, you strive to understand the challenges they face.
• You are comfortable communicating good and bad news to leaders and peers to avoid surprises. 
• You focus on the problems at hand and you stay calm when facing challenges. 
• Solid understanding of Business Analysis and Product Ownership with demonstrated ability to produce relevant artifacts, including business impact assessments and portfolio level roadmaps. 
• Strong technically and can converse credibly with talented engineers.
• You are flexible and able to adapt to changes and holistically consider the impact of the change.
• You are a teammate with a high level of integrity and a desire to assist your team. 
• You’re resourceful - you might not have all the answers, but you know how to find them.
• You have strong written and verbal communication skills in English (Advanced or Bilingual level).

Desired:

• 7+ years of experience in a customer-facing role, preferably in a technology or software company (customers can be internal or external).
• Experience working with leaders across teams within an organization, from Directors to C-suite level executives.
• Demonstrated insight showing you build processes where it's needed, and know how to cut through bureaucracy when it's inefficient, but also how to create structure when appropriate.
• Strong problem-solving skills and the ability to think strategically to navigate challenging cross functional projects.
• Experience with Scrum practices is a plus, but not required.

Location

This role will be remote, and based in Colombia

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as our next Manager, Personalized Support (LATAM)

About the job

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

Responsibilities

In this role, you’ll:

• Lead a team of Personalized Support Engineers (PSEs) who support our strategic customers. The team’s role is to assist the TAMs and customers to resolve a mixture of technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio. 
• As the Personalized Support Manager, you will be their coach and leader; bringing out the best in each of your team members with keen interest in their overall well being. 
• You are constantly looking for ways to improve support operations and areas that our PSEs can improve to provide our customers with the highest level of support possible. You are ready to own and drive procedural changes of internal support processes and initiatives. 
• You will also be working alongside our Personalized Support Managers who manage Technical Account Managers (TAMs). You will hire and train new employees to supplement existing resources as needed while all the time raising the bar on the standard of excellence. You will foster a strong culture of collaboration and customer empathy in the team.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of experience as part of a support or operations team in a software or SaaS company.
• 4+ years experience leading a technical support team in a software or SaaS company.
• Experience coaching Technical Support Engineers in providing best-in-class customized proactive and reactive support to customers. 
• Exceptional emotional intelligence, interpersonal communication and professional writing skills. 
• Demonstrated history of driving customer issue resolutions including escalation management, and coordination with internal operational teams.
• Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.)
• Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. 
• Diplomacy in uncertain situations with an analytical and process driven solution approach.

Desired:

• Knowledge of networking protocols, standards, troubleshooting and cloud computing. 
• Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools.

Location

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Onboarding Operations Specialist 1

About the job

Twilio is seeking an RCS (Rich Communication Services) Onboarding Operations Specialist (L1) to join our global Onboarding and Compliance team. This is an entry-level position dedicated to offering white glove service to our customers as they navigate the RCS landscape. Beyond simply processing applications, you will provide high-touch, proactive guidance, acting as a trusted partner to lead customers through complex carrier requirements and technical hurdles. Your primary focus is to ensure industry compliance and operational excellence, providing a seamless and secure experience that maintains the reliability of Twilio’s communications ecosystem.

The Onboarding and Compliance team plays a critical role in maintaining trust and reliability within Twilio’s ecosystem by safeguarding against fraudulent activity and streamlining the user journey. Your work will directly impact businesses by helping them navigate the sophisticated technical and regulatory landscape of RCS onboarding, ensuring they can connect with their customers efficiently and safely across our global communications network.

Responsibilities

In this role, you’ll:

• Review RCS applications and assess use cases to ensure they meet North American and international carrier regulations and prevent fraud.
• Monitor regulatory changes and provide proactive guidance, assisting teams and customers with onboarding and compliance best practices.
• Handle escalations, working cross-functionally across teams to resolve issues efficiently.
• Perform quality assurance (QA) checks on AI-generated and agent-reviewed decisions to ensure accuracy and compliance.
• Maintain and update documentation, ensuring accuracy and alignment with industry standards.
• Wear the Customer’s Shoes – Offer white glove service to provide a seamless onboarding experience for customers, delivering high-quality support via Zendesk, ServiceNow, and Slack.
• Draw the Owl – Identify inefficiencies, propose solutions, and enhance workflows and compliance processes.
• Ruthlessly Prioritize – Manage high-volume inquiries, balance multiple priorities, and ensure SLAs are consistently met.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Availability to work Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT.
• Ability to work remotely, demonstrating strong time management, self-discipline, and reliability.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• 1-2 years of experience in operations and support, with the ability to apply codes of conduct and best practices to daily work to ensure industry compliance.
• A customer-first mindset, with a focus on providing high-quality support and ensuring a smooth experience.
• Must be highly collaborative and a team player, comfortable working cross-functionally, independently, and within a team in a fast-paced environment.
• Ability to prioritize tasks, manage workloads efficiently, and meet deadlines.
• Attention to detail, especially in reviewing documents, assessing risks, and following procedures.
• Quick adaptability to new systems, workflows, and evolving business needs.
• Self-motivated, open to feedback, and eager to learn and grow.
• Willingness to take on new challenges and responsibilities as business needs change.

Desired:

• Familiarity with Google Workspace and Microsoft 365.
• Experience using ServiceNow, Zendesk, Slack, or similar tools for communication and workflow management.
• Exposure to compliance-related tasks.
• Basic knowledge of quality assurance or experience following process documentation.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Experience in project coordination or assisting with administrative tasks.
• Familiarity with RCS Industry Guidelines and Best Practices in North America.

Location

This role will be based remotely in Colombia 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next People Operations Specialist.

About the job

The People Operations team is the backbone of Twilio’s core HR functions, with responsibility for running the  day-to-day processes of the employee lifecycle. This team is currently on an exciting transformation journey with a view to delivering a seamless, efficient experience for our customers. You will play your part in this transformation by helping to identify and implement improvements for the region, create best practices and make a contribution to the foundation of a world-class People Operations organization. 

This position is needed to work closely with other People functions to execute HR Operational processes and services specialists who live the Twilio Magic and bring a skill-set of strong customer service, detail orientation, communication skills, and a broad understanding of HR processes and systems. 

Responsibilities

In this role, you’ll:

• Leverage the HRIS system to perform transactions, support employees, and internal stakeholders  
• Provide HR support directly to employees and internal partners related to questions concerning: Benefits, Compensation, HR Policies, Relocation, Payroll, HR Systems (Workday, Greenhouse, ServiceNow), General HR related questions, Mobility and Immigration and other areas.
• Provide administration, communication, and processing in support of core HR processes.
• Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience, and data integrity. 
• Provide mentorship and assistance for employees and managers on core HR policies and processes.
• Maintain confidentiality of core HR data and projects. Participate in system testing and support for HR Operations related program rollouts, new systems and processes.
• Document, maintain and communicate core HR processes to users and partners.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Demonstrate effective multitasking, interpersonal, collaboration and communication skills.
• Ability to prioritize multiple stakeholders, projects, and tasks.
• Brings curiosity, and desire to find opportunities for improvement.
• Keen to continue learning and developing their skills, having a growth mentality.
• Proactive and communicative, prioritizing employee and customer communications and service.
• Detail oriented with an understanding of the HR ecosystem (payroll, IT, compensation, benefits, legal)
• Minimum 3 years experience running HR processes in AMERICAS involving the coordination of operational and project tasks, and direct customer/employee queries. 
• Excellent verbal and written communications skills in English, Spanish and Portuguese.

Desired:

• Prior experience running HR processes for Canada and US.
• Experience working with Workday HCM. 
• Experince building dashboards and reports in Tableau.
• Strong analytical skills, with the ability to interpret data and generate insights to support decision making.

Location

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as our next Technical Support Expert 2

About the job

This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company, and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading!

Responsibilities

In this role, you’ll:

• Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
• Assess the nature of product or service issues and resolve a variety of complex support problems. 
• Log customer interactions and tag/categorize issues accordingly. 
• Resolve a monthly volume of tickets consistent 
• Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary.
• Identify ways to improve existing processes and procedures.
• Mentor newer members of the Customer Support team with customer issues.
• Contribute content to knowledge base to support team and customer enablement
• Ensure Support SLAs and CSAT goals are consistently met, and ticket queues are well managed
• Incident report and On Call 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3-4 years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies
• A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback
• Experience communicating complex technical issues to both technical and non-technical audiences via phone or email
• Strong, creative problem solving skills
• Quick learner, willing to take initiative, and has great follow through
• A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
• A high-energy, optimistic outlook and positive attitude
• An empathetic approach to troubleshooting and customer service
• A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
• Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
• Self Motivation - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
• Focus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
• Experience with incident communication and on-call.
• Experience with the following:
  
  • Supporting Email (or similar) REST API’s
  • Email Deliverability 
  • JIRA/Confluence Experience (a plus)
  • Snowflake
  • Terminals  (command prompt)

Desired:

• Reading/Debugging HTML (a plus)
• SQL  (a plus)
• Snowflake & Splunk (a plus)
• Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing)
• Postman or other APIs client
• Zendesk is preferable 

Location

This role will be based in Colombia, Remote. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Location: This position is remote within the United States.

This role is currently not available for hire or work in Colorado, New Mexico, and Hawaii.

About Huge

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com. 

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

#LI-POST #LI-Remote

Ubicación: Bogotá, Colombia (Modelo Híbrido)

Nota: Requerimos disponibilidad para asistir a la oficina 2 veces al mes para actividades de integración y gestión documental física.

Sobre el Rol

Como HR Intern, serás el soporte fundamental para que las operaciones diarias de Recursos Humanos en Bogotá funcionen sin fricciones. Este es un rol operativo con un fuerte enfoque en atención al cliente interno y aseguramiento de procesos (Compliance).

Serás el primer punto de contacto para nuestros Monks en temas de beneficios y políticas, asegurando que toda la documentación legal, migratoria y de salud ocupacional esté al día, bajo los más altos estándares de seguridad de la información.

Responsabilidades Clave

• Atención al cliente: Responder consultas internas sobre beneficios, programas de bienestar y políticas de la empresa con una actitud proactiva y resolutiva.
• Gestión Operativa de Novedades: Apoyar en el procesamiento de solicitudes de vacaciones, licencias y mantener los expedientes digitales de los empleados 100% actualizados.
• Compliance y Seguridad de Datos: Aplicar controles de acceso a información sensible, garantizando que los datos personales se manejen bajo estrictas normas de confidencialidad y apoyando en planes de recuperación de datos.
• Soporte Legal y Migratorio: Realizar seguimiento a procesos de visas y trámites de migración para talento internacional, además de gestionar la documentación necesaria para terminaciones de contrato.
• Seguridad y Salud en el Trabajo (SST): Apoyar los flujos de trabajo de SST, incluyendo la gestión de facturas de proveedores de salud y soporte administrativo en reuniones de comités (COPASST/Convivencia).
• Reporting Analítico: Preparar reportes periódicos (ej. estados de contratos por departamento) asegurando que la información sea precisa y se comparta solo con destinatarios autorizados.

¿Qué buscamos? (Tu perfil)

• Formación: Estudiante de niveles Técnico, Tecnológico o Universitario en Gestión Administrativa, Psicología, Ingeniería Industrial o áreas afines, con aval para iniciar práctica.
• Comunicación: Excelentes habilidades de comunicación verbal y escrita. El Inglés (Nivel B1 o superior) es un plus importante para navegar nuestros sistemas globales.
• Conocimiento Local: Entendimiento básico de la legislación laboral colombiana y prácticas generales de RR.HH.
• Dominio de Herramientas: Manejo fluido de Google Suite (Docs, Sheets, Drive, Slides).
• Atención al detalle: Rigurosidad extrema en el manejo de fechas y datos contractuales.

Discreción: Capacidad probada para manejar información altamente confidencial.

Servicio al Cliente: Disposición para ayudar y resolver dudas de los colaboradores de forma clara.

¿Qué ofrece Monks?

• Modalidad Híbrida: Flexibilidad para trabajar desde casa, con visitas estratégicas a la oficina en Bogotá (2 veces al mes).
• Experiencia en Compliance: Aprenderás cómo una multinacional de tecnología protege su información y cumple con normativas globales.
• Cultura Global: Exposición a procesos de una red creativa presente en más de 50 países.
• Crecimiento: Mentoría constante en un ambiente donde se valora la iniciativa y el orden.

#LI-BC1 #LI-Hybrid

What are we looking for?

We are seeking a highly skilled and experienced Senior DevOps/Cloud Engineer/SRE with 7+ years of experience to become an integral part of our dynamic DevOps platform team. In this role, you will be instrumental in supporting cutting-edge AI SaaS and PaaS solutions.

Please note: This position may require participation in an on-call support rotation in the future.

Requirements

Technical Skills:

• Education: A Bachelor's degree in Computer Science or a related field, or equivalent education and experience equating to the US equivalent of a bachelor’s degree.
• SDLC & CI/CD: 5+ years of experience with Software Development Lifecycle (SDLC) methodologies and CI/CD technologies, including hands-on expertise with at least two different CI/CD ecosystems. Optional: We also value experience with MLOps practices and their integration into CI/CD pipelines.
• Software Engineering: 3+ years of experience as a Software Engineer, with a preference for backend development experience. Nice to have: Experience with Temporal workflows.
• Networking & Operating Systems: Strong knowledge of networking principles and robust experience with Operating System concepts, backed by 5+ years of hands-on Linux administration.
• Cloud Platforms: 5+ years of in-depth experience with AWS (highly preferred) and/or GCP. Highly desired to have certifications in AWS or GCP.
• Infrastructure as Code (IaC): 5+ years of experience with IaC tools, primarily Terraform.
• Kubernetes: 5+ years of experience managing Kubernetes clusters, including practical experience with at least one cloud-managed service (e.g., EKS, GKE, AKS).
• Database Management: Strong experience with PostgreSQL.
• Troubleshooting: Proven ability to effectively troubleshoot issues across code, cloud infrastructure, networks, and operating systems.
• AI-Specific Technologies (Preferred): Given our focus on AI solutions, experience with MLOps, Nvidia NIM and relevant Nvidia certifications would be a significant asset.

Observability: 5+ years of experience working with observability tools, and defining

Essential Non-Technical Skills:

• Requirements Elicitation: Ability to effectively gather and understand project requirements.
• Collaboration & Resilience: A highly collaborative team player with a resilient and proactive mindset.
• Organizational & Communication Skills: Self-organized with the ability to structure discussions effectively, ensuring focus and clarity.
• Documentation: Meticulous and thorough in creating clear, comprehensive documentation.
• Problem Solving: Adept at breaking down complex problems into manageable sub-tasks and defining actionable next steps.
• Language: English proficiency is mandatory.

#LI-Remote

#LI-DC1

Role & Responsibilities:

In this role, you’ll specialize in the design of static visuals for a wide variety of channels, including product interfaces, social media and display advertising.
This is a fast-paced assignment that requires impeccable production skills.
You’ll work as part of a dedicated global team of designers, illustrators, animators and art directors that produces world-class work.
The job is about harmonizing speed, style and scale to produce loads of good-looking assets at a steady pace.
Pixel perfectness is important. You safeguard quality at all times and work together with QA testers.
In addition to making images incredible, you’ll make sure that designs adhere to guidelines and are consistent across ad formats, dimensions and languages.

Requirements:

• You have 5+ years of experience.
• You have solid Photoshop, Indesign, Figma and Illustrator skills. Sketch skills are a plus
• You know how to keep your files, layers and folders super-organized, even if you’re a creative mess outside of Photoshop.
• You know how to work with dielines and different types of vendor specs for print projects.
• You can take charge of small and bigger tasks independently and provide supervision to other designers where needed.
• You can contribute to different stages of the production process, from setting styles and layouts to cutting formats and language versioning.
• Exceptional attention to detail, problem solving, and coping with rapid change is required.
• You’re always on the lookout for process efficiencies.
• You can handle repetitive tasks and stay focused.
• You’re well-versed in English and production tricks.
• You’re a clear communicator and are happy to work with designers from all over the world.

#LI-DC1

As a key member of the Quality Assurance team, you will be responsible for ensuring the reliability, performance, and security of our software products. You will design, develop, and execute comprehensive test plans that allow our development teams to ship high-quality code with confidence and speed.

Key Responsibilities

• Quality Strategy: Develop and implement robust test strategies and test cases for new and existing features.
• Test Automation: Design, write, and maintain automated test scripts (UI and API) to increase testing efficiency and coverage.
• Agile Collaboration: Participate in Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) to provide "QA perspective" from the start of the development cycle.
• Defect Management: Identify, document, and track software defects to resolution using bug-tracking tools (e.g., Jira).
• Cross-Functional Communication: Communicate effectively with developers, product owners, and stakeholders to clarify requirements and report on software health.
• CI/CD Integration: Integrate automated tests into CI/CD pipelines to ensure continuous quality and rapid feedback loops.
• Root Cause Analysis: Perform thorough regression testing and root cause analysis when bugs are identified in production.
• Continuous Improvement: Proactively suggest improvements to the development process to prevent defects before they occur.
• Soft Skills: Demonstrate a detail-oriented mindset, professional curiosity, and a "quality-first" attitude.

Requirements

• Experience: Proven experience in Software Quality Assurance (Manual and Automated testing).
• Language: English proficiency is mandatory.
• Programming Skills: Proficiency in at least one programming language (e.g., Java, Python, or JavaScript) for automation purposes.
• Testing Frameworks: Hands-on experience with automation tools such as Selenium, Cypress, Playwright, or Appium.
• API Testing: Experience testing RESTful APIs using tools like Postman, SoapUI, or RestAssured.
• Databases: Basic to intermediate knowledge of SQL for data validation and backend testing.
• Version Control: Proficiency in Git and/or BitBucket.
• Documentation: Excellent skills in writing clear, concise, and comprehensive test plans and bug reports.

Preferred Qualifications (Pluses)

• Experience with Performance/Load Testing (e.g., JMeter, Locust).
• Knowledge of Security/Penetration Testing principles.
• Experience with Cloud Infrastructure (AWS, Azure, or GCP).
• Familiarity with Docker and Kubernetes for managing test environments.

LI-DC1

What we are looking for:

We value proactive, self-directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.

Key Responsibilities:

• Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data-related problems.
• Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
• System Configuration & Integration Support:  Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.
• Documentation & Knowledge Management: Create, maintain, and improve internal and external knowledge base articles, troubleshooting guides, and operational documentation to enhance team efficiency and customer self-service.
• Cross-Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear reproduction steps, technical details, and impact analysis. Collaborate with QA to identify automation opportunities in critical product areas.
• Incident Management & Continuous Improvement: Communicate proactively with customers regarding ongoing issues. Lead or contribute to post-mortems for critical incidents, identifying root causes and driving preventive improvements across processes and systems.

Required Skills & Qualifications:

• Technical Proficiency
• Experience with ticketing systems (e.g., Jira or similar)
• Strong SQL skills for querying and analyzing data
• Familiarity with API testing tools (e.g., Postman) and scripting languages such as bash
• Ability to analyze application logs and debug issues
• Strong ability to understand complex SaaS products, configurations, and integrations.
• Demonstrated ability to identify root causes, detect patterns across issues, and propose effective, scalable solutions
• Excellent written and verbal communication skills. Ability to clearly explain complex technical topics to both technical and non-technical stakeholders.
• Experience: 3–5 years of experience in technical support, application support, or customer-facing technical roles
• Experience in B2B environments is a plus

#LI-DC1

About the Role 

As a Talent Operations Coordinator, you’ll serve as the primary bridge between our technology, our processes, and the people who use them. You will serve as the engine room of our recruiting function, supporting hiring teams while simultaneously keeping an eye on the big picture to improve workflows. We are looking for someone passionate about identifying opportunities to create impactful work.

Responsibilities: 

• Answer support tickets for hiring managers, job requesters, and recruiters regarding technical issues in our talent tech stack.
• Lead training for our recruiters on new tools and strategic initiatives.
• Run reports in our ATS and other tools to share insights with senior leadership and business stakeholders.
• Manage and update documentation, decks, and spreadsheets as it relates to our processes and systems.
• Identify areas of opportunity, create a project plan, and drive implementation for new initiatives.
  
  

About You 

The essentials: 

• 1-3 years of experience in recruiting or recruiting operations.
• Tech-savvy with the ability to pick up new tools and systems quickly.
• Strong attention to detail.
• Ability to identify areas of opportunity, create a project plan, and implement it.
• Previous experience with Greenhouse is a significant plus. Proficiency in Google Workspace (Sheets/Slides) and project management tools (Asana, Notion, or Jira) is highly valued.

#LI-SS3 #LI-Remote

Technical Project Manager (Future Opportunities)

At Monks, we’re always excited to connect with professionals who want to make an impact at the intersection of technology and business. This posting is part of our effort to meet exceptional candidates for future Technical Project Manager openings.

In this role, you’ll be key to ensuring software projects are delivered successfully, aligning execution with business objectives and driving both technical and commercial excellence. You’ll bring structure to complexity, proactively manage risks, and make sure delivery outcomes stay on track — on time and on budget.

Key Responsibilities

Project Planning & Execution

• Develop detailed project plans, timelines, and milestones.

• Coordinate communication, documentation, and task management across teams.

• Ensure backlog, tickets, and release plans remain current and actionable.

Risk & Dependency Management

• Identify, track, and mitigate risks, dependencies, and blockers.

• Develop contingency plans and escalate critical issues early.

• Provide risk assessments and trade-off scenarios to guide leadership decisions.

Stakeholder Communication

• Maintain clear and consistent communication with product, engineering, QA, and external stakeholders.

• Deliver reports, dashboards, and updates tailored to technical and business audiences.

Financial Management

• Track and report project financials, including revenue, costs, and margins.

• Support invoicing accuracy and ensure alignment with delivery milestones.

• Monitor financial health of projects and recommend corrective actions where needed.

Change & Resource Management

• Manage scope changes while protecting core project goals.

• Balance competing priorities and allocate resources effectively in a fast-paced environment.

Qualifications

• Proven experience managing cross-functional technical projects from initiation to delivery.

• Strong understanding of Agile, Scrum, or Kanban lifecycles.

• Proficiency with project management tools (e.g., Jira, Confluence, Asana, Smartsheet).

• Strong financial acumen with ability to track margins, revenue, and project costs.

• Excellent written and verbal communication skills, able to adapt across technical and business stakeholders.

• English level: B2+ minimum.

Why Connect with Us?

As a Technical Project Manager at Monks, you’ll be the bridge between strategy and execution, ensuring projects deliver value and impact. By sharing your profile with us today, you’ll be among the first to hear when new opportunities in this role officially open.

Join us in shaping projects that combine operational rigor with innovation — and be part of a global team that thrives on collaboration, creativity, and excellence.

About the Role

As a IT Security Specialist, Identity & Access Management (IAM), you’ll support and improve access, permissions, and identity workflows across complex enterprise systems. You’ll work in a security-as-code environment where access changes are requested through pull requests, validated through CI/CD pipelines, and deployed into critical systems such as Okta, LDAP, and SCIM-connected platforms. This role is ideal for someone who enjoys solving system access challenges, supporting users across technical levels, and ensuring secure, reliable identity operations.

Responsibilities

• Monitor and support security change requests submitted through pull requests
• Review and track security-related changes through CI/CD pipelines to ensure successful deployment
• Provision, modify, and support user access to internal and cloud-based resources
• Manage permissions, team memberships, and identity configurations across IAM systems
• Support and troubleshoot access issues for technical and non-technical users
• Provision and manage secrets for systems and services
• Authorize and provision bots and service accounts
• Communicate status updates, blockers, and security-related issues clearly across teams
• Maintain and update documentation as tools, processes, and system knowledge evolve
• Other duties as assigned

About You

Qualifications & Skills

• 3+ years of relevant work experience
• Experience supporting Identity and Access Management (IAM) operations in enterprise environments
• Strong hands-on experience with GitHub, including Git, pull requests, branches, merge conflict resolution, GitHub Organizations, Teams, permissions, GitHub Apps, and GitHub Actions
• Experience managing and configuring critical security systems such as Okta, LDAP, and other IAM platforms
• Comfort working with command-line tools and technical troubleshooting
• Experience with CI/CD pipelines and deployment monitoring
• Ability to provision access to cloud resources and manage secrets securely
• Strong documentation skills, with the ability to keep processes current as tools and systems evolve
• Excellent communication skills with the ability to support both technical and non-technical stakeholders
• Strong customer-service mindset, with the ability to triage, prioritize, and manage multiple requests effectively
• Comfort working in async communication channels such as Slack, pull request discussions, and issue tracking systems
• Self-motivated, collaborative, and proactive in raising issues and sharing progress

#LI-Remote #LI-MO1

Position Summary

The Expense & Travel Analyst will be responsible for overseeing and coordinating the company’s Travel & Expense (T&E) processes through the Rydoo platform. This role ensures that employee expense reports are processed accurately, efficiently, and in compliance with company policies and local regulations. The Expense & Travel Analyst acts as the main point of contact for employees, Finance, and HR regarding expense-related matters and provides support on system usage, troubleshooting, and continuous process improvements.

Key Responsibilities

• Coordinate daily operations in the Rydoo expense management system, ensuring timely and accurate processing of employee expense claims.
• Review, validate, and approve/reject submitted expense reports according to company travel & expense policies.
• Provide guidance and support to employees on the correct use of Rydoo, company policies, and compliance requirements.
• Act as the liaison between Finance, HR, and employees for T&E-related inquiries.
• Monitor compliance with internal T&E policies and escalate issues when necessary.
• Assist with system administration tasks, including user management, updates, and configuration changes in Rydoo.
• Support Finance with reconciliation of expenses and reporting.
• Generate and analyze T&E reports to track trends, compliance, and cost-saving opportunities.
• Partner with Finance and Procurement to optimize T&E processes and propose automation or policy enhancements.
• Assist in training employees and onboarding new hires on Rydoo usage.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field.
• 1-2 years of experience in travel & expense management, accounts payable, or finance operations.
• Familiarity with T&E systems, preferably Rydoo (experience with Concur, SAP, or similar tools is a plus).
• Strong knowledge of corporate travel & expense policies and basic accounting principles.
• Proficiency in Excel and experience with ERP systems (NetSuite).
• Intermediate/advanced English (oral and written).
• Strong organizational skills, detail orientation, and ability to meet deadlines.

Core Competencies

• Analytical and problem-solving skills.
• Clear communication and customer service orientation.
• Ability to manage confidential information with integrity.
• Teamwork and cross-functional collaboration.
• Continuous improvement and adaptability to system/process changes.

#LI-MR1 #LI-Hybrid

Senior Business Process Analyst

Location: Latam 

About the Role

The Senior Business Process Analyst will tackle large-scale challenges within internal projects, collaborating closely with engineers, finance and accounting professionals, and technical business analysts as a subject matter expert. This role involves developing strong relationships with stakeholders, understanding business ecosystems, and managing process implementation activities. The ideal candidate will bring a blend of skillset that integrates accounting/finance experience, robust reporting and project management abilities, along with expertise in process mapping.

Key Responsibilities

• Strategic Collaboration: Partner with teams of engineers, accounting and finance professionals, and technical business analysts to define and design efficient internal processes.

• Stakeholder Engagement: Build strong relationships with stakeholders to understand project ecosystems and identify where solutions will be implemented.

• Process Design & Mapping: Proficiently define and map processes and workflows to ensure finance teams have clear, actionable guidance.

• Problem Solving: Address large-scale challenges in our internal projects and navigate ambiguous situations to comprehend new business domains.

• Innovation & Feedback: Stay up to date on new technologies and tools relevant to the work performed at Monks, providing constructive ideas to improve processes and practices.

• Project Execution: Manage the day-to-day execution of various initiatives assigned by your supervisor, product management, or their designee, ensuring strict adherence to timelines.

About You

Competencies

• Analytical & Reporting: Strong ability to generate insights using various reporting tools and technologies to support business decisions.

• Project Management: Expertise in managing project lifecycles while adhering to strict objectives and deadlines.

• Strategic Mapping: Proficiency in visualizing complex workflows and translating them into clear process documentation.

• Adaptability: Ability to thrive in ambiguous environments and quickly grasp new business challenges.

• Leadership & Organization: Self-directed and organized, with the ability to lead and coordinate the work of others effectively.

Qualifications & Skills

• Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• Experience: 3 to 5 years of accounting/finance experience and/or experience implementing ERP systems.

• Technical Knowledge: Mandatory experience with NetSuite. Prior experience in ERP implementations or Salesforce is a significant plus.

• Project Expertise: Proven track record of managing technical projects and finance-oriented workflows.

.Monks Technology Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment.

#LI-Remote 

#LI-ES1

Procurement Analyst

Location: Colombia

About the Role

We are looking for a Procurement Analyst to optimize our supply chain and purchasing operations. This role is responsible for the entire acquisition cycle, ensuring that goods and services are obtained under the best conditions of price, quality, and delivery time. You will be a key player in identifying areas for improvement, implementing cost-reduction strategies, and ensuring full compliance with company policies and legal regulations.

Key Responsibilities

• Strategic Sourcing & Strategy: Evaluate current purchasing processes to identify improvements and implement new strategies to optimize efficiency and reduce costs.

• Acquisition Management: Manage the full procurement lifecycle, from identifying organizational needs to the final evaluation of received products.

• Supplier Negotiation: Negotiate directly with vendors to secure favorable terms, pricing, and delivery schedules.

• Data & System Integrity: Create and maintain the procurement database within the NetSuite platform, ensuring continuous evaluation of vendor performance.

• Compliance & Policy: Stay updated on legal regulations and ensure all purchasing activities adhere to established company policies and standards.

• Financial Coordination: Verify supplier invoices against contracts, monitor corporate credit card expenses, and coordinate with the accounting department to resolve discrepancies and ensure timely payments.

• Travel Management: Coordinate and manage all aspects of corporate travel, including flights, accommodation, and transportation bookings.

About You

Competencies

• Analytical Skills: Strong ability to interpret complex data and market trends to make informed purchasing decisions.

• Negotiation: Proven skills in negotiating terms and conditions to secure the best value.

• Attention to Detail: Meticulous approach to documentation, data entry, and invoice verification.

• Organization: Exceptional ability to manage multiple projects, travel logistics, and tight deadlines simultaneously.

• Communication: Effective written and verbal communication skills to manage relationships with stakeholders and suppliers.

Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, International Business, Finance, or a related field.

• Experience: 2–3 years of previous experience in procurement, purchasing, or supply chain roles.

• Technical Knowledge: Familiarity with ERP systems, specifically Oracle NetSuite (SAP or similar tools are beneficial).

• Language: English proficiency at a B2+ level is required for effective collaboration within our global structure.

.Monks Technology Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment.

#LI-Remote 

#LI-ES1

Product Designer

Location: Remote from Colombia

Monks Technology Services is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

About the Role

As a Product Designer, you’ll lead the design and evolution of a high-impact macOS application for one of our clients. You will be the primary design owner, translating high-level client goals and complex business requirements into elegant, scalable, macOS-native product experiences that meet a high bar for quality, usability, and craft.

Responsibilities

• Translate high-level client goals into concrete, actionable design strategies and detailed macOS-native interfaces
• Lead the end-to-end design lifecycle, from discovery and wireframing through high-fidelity UI and implementation-ready specifications
• Own design execution from concept to launch, self-directing daily workflow and priorities with minimal oversight
• Build and maintain robust, scalable design systems, including documented component libraries and modern Figma/Sketch workflows
• Design polished, premium-feeling interfaces for complex workflows, with strong attention to typography, layout, interaction, and motion
• Document complex interactions and final design specifications clearly for client engineering teams
• Collaborate directly with client stakeholders, product teams, and engineering partners to align on priorities, constraints, and execution
• Maintain consistency and quality across product experiences in a way that reflects Monks Technology Services standards
• Other duties as assigned

About You

Qualifications & Skills

• 7+ years of relevant product design experience, with a strong focus on UI for applications featuring complex interactions and dense workflows
• Proven experience designing for SaaS platforms and translating technical requirements into simplified, user-friendly experiences
• Expert-level proficiency in Sketch and Figma, with strong mastery of Sketch highly preferred for this engagement
• Demonstrated ability to design, build, and implement sophisticated design systems that support long-term product scale
• Strong technical acumen, including an understanding of desktop software constraints and macOS-native interaction patterns
• Exceptional craft in typography, layout, interaction design, and motion design
• Highly meticulous approach to design documentation, specifications, and feature handoffs
• Ability to operate autonomously in a client-facing environment and drive projects forward with minimal oversight
• Strong communication skills, with the ability to explain design decisions clearly to product, engineering, and client stakeholders
• Experience prototyping native interactions in Xcode/SwiftUI, or using tools such as Principle or Flinto, is a plus
• A dedicated interest in UI component architecture and design system governance is a plus

#LI-ML1 #LI-Remote

Product Designer

Location: Colombia 

.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

About the Role

As a Senior Product Designer, you’ll lead end-to-end design for enterprise-scale, customer-facing digital products—bringing clarity to complex problem spaces and delivering consistent, user-centered experiences across applications and platforms. You’ll collaborate closely with client stakeholders and internal teams to define, discover, and design solutions that balance business goals, user needs, and scalable design systems.

Responsibilities

• Own end-to-end product design for customer-oriented applications and platforms
• Facilitate strategic sessions and working workshops with stakeholders and client peers to align on goals, needs, and direction
• Design intuitive, visually compelling, and scalable UI/UX solutions grounded in best practices and user/business insights
• Collaborate cross-functionally with product managers, developers, and other designers to ensure consistency and preserve design intent through delivery
• Make confident, strategic design decisions and clearly communicate rationale, tradeoffs, and recommendations across teams and contexts
• Other duties as assigned

About You

Qualifications & Skills

• 4+ years of relevant work experience in Product Design
• Strong portfolio demonstrating consumer-oriented product and app design
• Proficiency with modern design tools, including Figma
• Strong UI and UX skills, including ability to translate insights and data into effective user experiences
• Experience operating independently with minimal oversight while contributing effectively within a collaborative team environment
• Exceptional communication skills, including experience in client-facing roles and working directly with decision-makers
• Strategic mindset with comfort navigating ambiguity, asking the right questions, and uncovering underlying needs
• Experience working in high-tech environments and within the complexities of large organizations
• Nice to have: experience working with agile product teams

.Monks Technology Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment

#LI-Remote 

#LI-PC1

About the Role 

As a Talent Operations Coordinator, you’ll serve as the primary bridge between our technology, our processes, and the people who use them. You will serve as the engine room of our recruiting function, supporting hiring teams while simultaneously keeping an eye on the big picture to improve workflows. We are looking for someone passionate about identifying opportunities to create impactful work.

Responsibilities: 

• Answer support tickets for hiring managers, job requesters, and recruiters regarding technical issues in our talent tech stack.
• Lead training for our recruiters on new tools and strategic initiatives.
• Run reports in our ATS and other tools to share insights with senior leadership and business stakeholders.
• Manage and update documentation, decks, and spreadsheets as it relates to our processes and systems.
• Identify areas of opportunity, create a project plan, and drive implementation for new initiatives.
  
  

About You 

The essentials: 

• 1-3 years of experience in recruiting or recruiting operations.
• Tech-savvy with the ability to pick up new tools and systems quickly.
• Strong attention to detail.
• Ability to identify areas of opportunity, create a project plan, and implement it.
• Previous experience with Greenhouse is a significant plus. Proficiency in Google Workspace (Sheets/Slides) and project management tools (Asana, Notion, or Jira) is highly valued.

#LI-SS3 #LI-Remote

Position Summary

The Intercompany Accountant will be responsible for managing and reconciling all intercompany transactions between entities of the organization. This role ensures accuracy, compliance with accounting standards, and timely resolution of discrepancies, while supporting month-end close and audit requirements. The Intercompany Coordinator will work closely with local finance teams, shared services, and corporate accounting.

Key Responsibilities

• Process and reconcile intercompany transactions, invoices, and balances across all entities.
• Monitor intercompany accounts to ensure accuracy and compliance with accounting policies (GAAP/IFRS).
• Collaborate with regional and local finance teams to resolve discrepancies and mismatches in intercompany balances.
• Support month-end and year-end close by preparing intercompany reconciliations, journals, and reports.
• Ensure intercompany charges (management fees, cross-charges, cost allocations, etc.) are processed on time and accurately.
• Assist in the preparation of audit schedules and provide required documentation for internal and external auditors.
• Maintain intercompany agreements and ensure compliance with transfer pricing policies and tax regulations.
• Identify process improvements and propose automation opportunities to enhance efficiency and accuracy.
• Generate periodic reports on intercompany balances, settlements, and outstanding items.

Requirements

• Bachelor’s degree in Accounting, Finance, or related field.
• 2–4 years of experience in accounting, intercompany processes, or financial reconciliation.
• Solid understanding of accounting principles (GAAP/IFRS).
• Experience with ERP/accounting systems (e.g., SAP, Oracle, NetSuite).
• Strong MS Excel skills (pivot tables, lookups, reconciliations).
• Detail-oriented, organized, and able to work under tight deadlines.
• Strong interpersonal and communication skills to coordinate with multiple stakeholders.
• English proficiency (intermediate/advanced).

Core Competencies

• Analytical thinking and problem-solving.
• Accuracy and attention to detail.
• Teamwork and collaboration across geographies.
• Time management and ability to handle multiple priorities.
• Proactivity and continuous improvement mindset.
• Professional ethics and confidentiality.

#LI-Hybrid #LI-MR1

The Senior Collections Analyst will be responsible for managing and following up on the company’s accounts receivable, ensuring compliance with credit and collections policies in order to optimize cash flow and minimize delinquency.

Key Responsibilities

• Monitor customer accounts, ensuring timely collection of outstanding invoices.
• Contact clients via phone, email, or other channels to negotiate payment agreements.
• Track aging reports and generate alerts for accounts at risk.
• Record and update payment commitments and collection activities in the system.
• Coordinate with the commercial team to resolve billing disputes or payment issues.
• Escalate critical cases to Global AR or the legal department when necessary.
• Support the preparation of periodic reports on overdue accounts, recoveries, and collection performance.
• Meet management indicators (DSO, recovery rate, aging, etc.).

Requirements

• Technical degree, technologist, or bachelor’s degree in Business Administration, Finance, Accounting, or related fields.
• Minimum of 2 years of experience in credit and collections.
• Knowledge of portfolio analysis, collection management, and basic financial indicators.
• Intermediate-advanced Excel skills and ERP systems (NetSuite).
• Strong communication and negotiation skills.
• Intermediate/advanced English.

Core Competencies

• Organization and time management.
• Results-oriented with strong focus on targets.
• Attention to detail and analytical thinking.
• Proactivity and ability to work under pressure.
• Excellent communication and customer service skills.

#LI-Hybrid
#LI-FC1

#LI-PC1

#LI-Remote

Senior Mobile Engineer, iOS (Swift)

Location: Colombia 

.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

About the Role

As a Senior Mobile Engineer, iOS (Swift), you’ll help design, build, and maintain high-quality iOS applications that deliver reliable, performant mobile experiences. You’ll work closely with cross-functional teams to implement new features, improve app stability and usability, and support technical decisions that align with product goals and elevate the user experience.

Responsibilities

• Develop, test, and maintain efficient Swift-based applications for iOS devices
• Collaborate with designers, product managers, and engineers to implement and refine new features
• Ensure app performance, stability, and usability across a range of iOS devices and OS versions
• Participate in code reviews and contribute to high code quality and engineering best practices
• Debug and resolve technical issues and bugs during development and testing
• Stay current with the evolving iOS ecosystem and introduce relevant improvements into the codebase
• Support architectural discussions and contribute to technical decision-making
• Take ownership of assigned features and tasks while working independently and collaboratively
• Contribute to release planning, bug fixing, and feature development cycles in an Agile environment
• Mentor junior engineers and collaborate effectively with cross-functional teams and technical leads
• Other duties as assigned

About You

Qualifications & Skills

• 5+ years of relevant mobile engineering experience, with strong focus on iOS development
• Strong proficiency in Swift for building iOS applications
• Solid understanding of iOS frameworks, including UIKit, SwiftUI, and Core Data
• Experience with mobile architecture patterns such as MVC and MVVM; exposure to Clean Architecture is a plus
• Experience building reliable iOS apps with offline support
• Practical experience integrating APIs, including REST and/or GraphQL
• Comfort writing unit and UI tests using XCTest or similar tools
• Familiarity with performance analysis and debugging tools such as Instruments
• Experience with the App Store release process and CI/CD workflows
• Good understanding of mobile security best practices, including secure storage and authentication
• Experience with version control, deployment workflows, and release management
• Strong communication and collaboration skills with technical and non-technical stakeholders
• Experience working within Agile methodologies
• Ability to define deliverables, clarify project scope, and contribute to team planning
• Collaborative mindset with the ability to mentor junior engineers

.Monks Technology Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status,

#LI-PC1

#LI-Remote

Senior Product Designer

Location: Colombia 

.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

About the Role

As a Senior Product Designer, you’ll lead end-to-end design for enterprise-scale, customer-facing digital products—bringing clarity to complex problem spaces and delivering consistent, user-centered experiences across applications and platforms. You’ll collaborate closely with client stakeholders and internal teams to define, discover, and design solutions that balance business goals, user needs, and scalable design systems.

Responsibilities

• Own end-to-end product design for customer-oriented applications and platforms
• Facilitate strategic sessions and working workshops with stakeholders and client peers to align on goals, needs, and direction
• Design intuitive, visually compelling, and scalable UI/UX solutions grounded in best practices and user/business insights
• Collaborate cross-functionally with product managers, developers, and other designers to ensure consistency and preserve design intent through delivery
• Make confident, strategic design decisions and clearly communicate rationale, tradeoffs, and recommendations across teams and contexts
• Other duties as assigned

About You

Qualifications & Skills

• 8+ years of relevant work experience in Product Design
• Strong portfolio demonstrating consumer-oriented product and app design
• Proficiency with modern design tools, including Figma
• Strong UI and UX skills, including ability to translate insights and data into effective user experiences
• Experience operating independently with minimal oversight while contributing effectively within a collaborative team environment
• Exceptional communication skills, including experience in client-facing roles and working directly with decision-makers
• Strategic mindset with comfort navigating ambiguity, asking the right questions, and uncovering underlying needs
• Experience working in high-tech environments and within the complexities of large organizations
• Nice to have: experience working with agile product teams

.Monks Technology Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment

#LI-Remote 

#LI-PC1 

About the Role

As a Project Manager - Creative, you’ll lead multidisciplinary creative initiatives from concept through delivery, partnering with creatives, strategists, technologists, and external collaborators to bring ambitious ideas to life on time and on budget.

Responsibilities

• Lead end-to-end production from concept and scoping through execution, delivery, and postmortem
• Translate creative ideas into clear roadmaps, timelines, and deliverables while preserving the integrity of the original vision
• Define scope, allocate resources, and manage expectations across creative, strategy, technology, and account teams
• Drive meetings, reviews, and communications that keep stakeholders aligned, engaged, and focused
• Anticipate risks and blockers and resolve issues proactively with diplomacy and problem-solving
• Manage vendors, freelancers, and production partners to ensure quality, consistency, and effective collaboration
• Maintain clear and transparent documentation including timelines, status reports, budgets, and key learnings
• Identify and implement process improvements that enable creative teams to do their best work
• Other duties as assigned

About You

Qualifications & Skills

• 5+ years of relevant work experience in project management, creative production, or agency environments
• Familiarity with creative and production workflows including concepting, creative reviews, versioning, stakeholder approvals, and asset delivery
• Proficiency with Asana, Notion, Google Workspace, Figma, and Miro
• Excellent English communication skills (B2+) with the ability to simplify complex information
• Strong organizational, collaboration, and stakeholder management skills
• A flexible, resourceful, and solutions-oriented producer mindset
• Experience with motion/video, interactive/web, or AI-powered creative workstreams is a plus

#LI-Remote #LI-MO1

As a Senior QA Engineer, you’ll lead quality assurance efforts across complex digital products by defining test strategies, building automated test suites, and partnering closely with engineering and product teams to ensure scalable, reliable product quality.

Responsibilities

• Design and maintain comprehensive test plans and test cases
• Lead and implement test automation using automation frameworks and Python
• Integrate automated tests into GitLab CI/CD pipelines to support continuous integration quality
• Identify, document, and track defects through resolution
• Collaborate with developers and product managers to define acceptance criteria and testable requirements
• Drive continuous improvement in QA processes, tools, and quality metrics
• Proactively assess product risks and contribute to release readiness decisions
• Perform web application testing across relevant browsers, environments, and use cases
• Other duties as assigned

About You

Qualifications & Skills

• 5+ years of relevant work experience in Quality Assurance roles
• Proven experience with test automation frameworks such as Selenium, Cypress, or Playwright
• Strong Python scripting skills
• Hands-on experience with CI/CD pipelines, preferably GitLab
• Deep understanding of software testing principles, test strategy, SDLC, and defect lifecycle management
• Experience collaborating with engineering and product teams to define quality standards and acceptance criteria
• Excellent communication skills in English, both spoken and written
• Ability to work independently, assess risk, and make strategic quality decisions
• Experience working in fast-paced Agile environments is a plus
• Experience using AI to create test plans and build automated tests is a plus
• Familiarity with mobile or embedded systems testing is a plus
• Prior experience working with globally distributed teams is a plus

#LI-Remote

#LI-MO1

About the Role

Responsibilities

• Record, classify, and reconcile transactions across AP, AR, payroll, and journals
• Prepare and review monthly reconciliations for bank, vendors, customers, and GL accounts
• Ensure compliance with local tax regulations and support tax filings
• Prepare monthly, quarterly, and annual financial statements and management reports under GAAP/IFRS
• Support month-end and year-end close, including accruals and adjustments
• Provide accurate data and variance insights for budgeting and forecasting
• Partner with external auditors; prepare schedules and supporting documentation
• Monitor internal controls and ensure adherence to finance policies and procedures
• Identify and implement opportunities to streamline accounting processes and improve efficiency
• Other duties as assigned

About You

Qualifications & Skills

• 2–4 years of relevant accounting or finance experience
• Bachelor’s degree in Accounting, Finance, or related field
• Solid knowledge of GAAP/IFRS and financial reporting best practices
• Proficiency with MS Excel and ERP/accounting systems (e.g., NetSuite, SAP, Oracle, QuickBooks)
• Strong attention to detail, accuracy, and organizational skills
• Ability to work independently and collaboratively in dynamic environments
• Effective written and verbal communication in English (intermediate/advanced)
• Analytical thinking, problem-solving, integrity, and confidentiality

#LI -MB5 #LI - On Site

About the Role

As an Accounts Payable Analyst, you’ll ensure accurate, timely vendor payments and strengthen our financial operations. You will process and validate invoices in NetSuite, manage reconciliations, maintain vendor records, coordinate with procurement and treasury across the full payment cycle, support audits, and help improve AP processes. Your work will directly impact cash flow forecasting, compliance, and vendor relationships.

Responsibilities

• Receive, verify, and record supplier invoices in NetSuite, ensuring tax, contractual, and policy compliance.
• Prepare AP reconciliations, resolve discrepancies with vendors and internal teams, and maintain vendor files.
• Monitor due dates, prepare payment runs, and ensure on-time payments.
• Assist with AP aging reports and contribute to projected cash flows.
• Coordinate with procurement and treasury to manage the end-to-end payment cycle.
• Support audit processes with accurate documentation and controls adherence.
• Identify and implement opportunities to improve AP efficiency and control.

About You

Qualifications & Skills

• 1–3 years of accounts payable or related accounting experience.
• Degree or technical qualification in Accounting, Business Administration, Finance, or related field.
• Working knowledge of accounting principles and basic tax regulations.
• Intermediate Excel skills (lookups, pivots) and ERP experience; NetSuite preferred.
• Strong attention to detail, organization, and analytical/problem-solving skills.
• Effective communicator with a collaborative mindset and high professional ethics/confidentiality.

At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds, who are excited to contribute to our mission.

#LI-Hybrid #LI-MO1

About the Role

As an AP Lead, you’ll oversee the end-to-end Accounts Payable function for a high-growth shared services environment, acting as the primary liaison across vendors and internal teams to ensure accurate accounting, policy and tax compliance, timely disbursements, and continual process optimization.

Responsibilities

• Lead and coordinate the Accounts Payable team, ensuring balanced workload distribution
• Supervise invoice intake, validation, coding, and supplier reconciliation
• Ensure on-time payments in alignment with policies, controls, and cash flow priorities
• Review and approve AP reconciliations, aging reports, and monthly close deliverables
• Manage key vendor relationships; resolve billing disputes and discrepancies
• Monitor and report AP KPIs (aging, throughput, discounts captured, exceptions)
• Ensure compliance with accounting standards, local tax regulations, and audit requirements
• Identify and execute process improvements; support automation and digitalization initiatives
• Partner with Treasury/Finance on cash flow projections and payment scheduling
• Report periodically to the Head of SS on AP status, risks, and improvement plans
• Other duties as assigned

About You

Qualifications & Skills

• 4–6 years of relevant AP experience, including 1–2 years in a supervisory or team lead role
• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• Strong knowledge of accounting principles and local tax regulations
• Advanced Excel skills; proficiency with ERP systems (NetSuite preferred)
• Intermediate to advanced English communication skills
• Leadership and team management capabilities
• Strong organization, planning, and attention to detail
• Analytical, results-oriented, and KPI-driven mindset
• Excellent communication and negotiation skills
• Adaptability with a continuous improvement focus

At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds, who are excited to contribute to our mission.

#LI-Hybrid #LI-MO1

Monks has an opening for a talented Designers who wants to further their skills in digital asset design. In this role, you’ll join a dedicated team in producing digital ads and assets. 

Role & Responsibilities

• In this role, you’ll specialize in the design of static visuals for a wide variety of channels, including product interfaces, social media and display advertising. Figma might be a huge plus. 
• This is a fast-paced assignment that requires impeccable production skills.
• You’ll work alongside designers and clients to provide production mechanical/template building expertise.
• You’ll work as part of a dedicated global team of designers, illustrators, animators and art directors that produces world-class work across time zones.
• The job is about harmonizing speed, style and scale to produce loads of good-looking assets at a steady pace.
• In addition to making images incredible, you’ll make sure that designs adhere to guidelines and are consistent across ad formats and dimensions.

Requirements

• You have 2+ years of experience.
• You have solid Photoshop and Illustrator skills. Figma is a plus. 
• You know how to keep your files, layers and folders super-organized, even if you’re a creative mess outside of Photoshop.
• You can take charge of small tasks independently, and take on bigger jobs with little supervision.
• You can contribute to different stages of the production process, from setting styles and layouts to cutting formats and language versioning.
• Exceptional attention to detail, problem solving, and coping with rapid change is required.
• You’re always on the lookout for process efficiencies.
• You can handle repetitive tasks and stay focused.
• You’re well-versed in English and production tricks.
• You’re a clear communicator and are happy to work with designers from all over the world.

#LI-DC1

#LI-Hybrid

We’re seeking a Billing Analyst to join the Corporate team. The successful candidate will assist the finance team to execute billing operations and implement scalable systems and process efficiently. The ideal candidate should be a go-getter that can hit the ground running and be able to prioritize individual and team objectives, while developing accounting and billing infrastructures.

Responsibilities will include: 

• Review contracts/IOs/SOWs to ensure appropriate approval and billing rates/rules
• Manage billing engine and verify platform accuracy to ensure timely and accurate invoicing
• Collaborate with delivery teams to resolve invoice discrepancies in a timely manner
• Reconcile COGS accrual and bills on a monthly basis
• Assist legal and sales team to assess customer credit and risk analysis
• Develop and maintain billing metrics for senior leadership
• Identify process improvements and coordinate with other departments to improve billing/accounting process efficiency
• Assist with ad hoc projects as needed

Qualifications/Background Sought:

• Ability to communicate in English (both written and spoken)
• Bachelor degree completed in accounting, finance, or related field
• 3+ years accounting experience, minimum 1 year AR/billing experience
• Excel in analytical and problem solving skills
• You are able to prioritize competing demands
• Ability to work with various computer systems and large data sets
• Ease of learning and adaptation: we have the ability to change fast
• Experience in AdTech or technology startups preferred

#LI-Remote

#LI-DC1 

We’re seeking a Billing Analyst to join the Corporate team. The successful candidate will assist the finance team to execute billing operations, revenue recognition analysis, and implementation of scalable systems and processes. 

Responsibilities will include: 

• Review contracts/IOs/SOWs to ensure appropriate approval and IFRS15 requirements 
• Collaborate cross functionally with business partners for appropriate revenue scheduling
• Collaborate with delivery teams to resolve proof of delivery discrepancies in a timely manner
• Reconcile COGS accrual and bills on a monthly basis in order accurately reflect net revenue
• Develop and maintain metrics for senior leadership
• Identify process improvements and coordinate with other departments to improve billing/accounting process efficiency
• Assist with ad hoc projects as needed

Qualifications/Background Sought:

• Ability to communicate in English (both written and spoken)
• Bachelor degree completed in accounting, finance, or related field
• 3+ years accounting experience, minimum 3 years revenue/billing experience
• Excel in analytical and problem solving skills
• You are able to prioritize competing demands.
• Ability to work with various computer systems and large data sets
• Ease of learning and adaptation: we have the ability to change fast
• Experience in AdTech or technology startups preferred

#LI-Remote

#LI-DC1 

Cloud Azure Security Engineer

Location: Colombia

.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

About the Role

As a Cloud Azure Security Engineer, you’ll help secure cloud environments by designing, implementing, and maintaining security solutions across Azure infrastructure, applications, and data. You’ll work closely with cross-functional teams to assess risk, strengthen cloud security posture, and support clients in adopting scalable, compliant, and resilient security practices.

Responsibilities

• Assess the security posture of Microsoft Azure environments to identify vulnerabilities, misconfigurations, and compliance gaps
• Design, implement, and maintain cloud security controls and protective measures across infrastructure, applications, and data
• Develop and maintain security policies, standards, and procedures aligned with regulatory requirements and organizational goals
• Collaborate with stakeholders to translate business needs into actionable cloud security controls
• Conduct regular security audits, reviews, and assessments to validate adherence to established policies
• Provide guidance to engineering and operations teams on security best practices and remediation strategies
• Support the implementation and management of Azure-native security services such as Microsoft Defender for Cloud, Microsoft Sentinel, Azure Firewall, and Azure Active Directory
• Automate security processes and controls using tools and scripting languages such as Terraform, GitHub Actions, PowerShell, Python, and Azure CLI
• Monitor emerging threats, vulnerabilities, and industry trends in cloud security and incorporate findings into security practices
• Participate in incident response efforts and assist in the investigation and resolution of security incidents
• Other duties as assigned

About You

Qualifications & Skills

• 2+ years of relevant work experience in cloud security engineering with a focus on Microsoft Azure
• Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree preferred
• Strong knowledge of Azure security services including Microsoft Defender for Cloud, Microsoft Sentinel, Azure Firewall, and Azure Active Directory
• Experience with Terraform, GitHub Actions, and containerized environments
• Hands-on scripting and automation experience using PowerShell, Python, and/or Azure CLI
• Solid understanding of network security, encryption, identity and access management, and cloud security best practices
• Familiarity with implementing and managing security control policies in Azure environments
• Relevant certifications such as Microsoft Certified: Azure Security Engineer Associate, CCSP, or similar are preferred
• Strong problem-solving skills with the ability to work independently and collaboratively in a fast-paced environment
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders
• English proficiency at B2 level

.Monks Technology Services

#LI-PC1

#LI-Remote

About the Role

As a Collections Analyst, you’ll ensure timely recovery of accounts receivable, optimize cash flow, and minimize delinquency. You will manage a customer portfolio, negotiate payment arrangements, resolve billing disputes with the commercial team, and maintain accurate records in our ERP system. You’ll monitor aging, track KPIs like DSO and recovery rate, prepare performance reports, and escalate critical cases to Global AR or Legal when necessary.

Responsibilities

• Monitor customer accounts and aging to drive timely collection of outstanding invoices.
• Contact clients via phone and email to negotiate payment agreements and secure commitments.
• Record and update all collection activities and commitments in NetSuite and internal logs.
• Coordinate with the commercial team to resolve billing disputes or payment issues.
• Generate alerts for at-risk accounts and escalate critical cases to Global AR or Legal.
• Prepare periodic reports on overdue accounts, recoveries, and collection performance.
• Meet management indicators (DSO, recovery rate, aging, etc.) and propose improvements.

About You

Qualifications & Skills

• 2+ years of experience in credit and collections.
• Degree in Business Administration, Finance, Accounting, or related field (technical/technologist/bachelor’s).
• Strong knowledge of portfolio analysis, collection management, and financial indicators.
• Intermediate-advanced Excel skills (pivots, lookups, aging schedules) and ERP experience; NetSuite preferred.
• Excellent communication, negotiation, and customer service skills.
• Organized, detail-oriented, analytical; able to work under pressure.
• Intermediate/advanced English.

At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds, who are excited to contribute to our mission.

#LI-Hybrid #LI-MO1

About the Role

As a Creative Designer, you'll play a key role in developing compelling visual content that brings brand identity to life while meeting client goals. You'll be part of an innovative team focused on delivering outstanding design experiences across digital, print, and AI-driven platforms. 

Responsibilities:

• Develop and refine brand-aligned visual concepts, ensuring cohesion across all platforms, including digital marketing assets, print collateral, and interfaces for AI-driven platforms.
• Experience utilize Figma.
• Collaborate with cross-functional teams (Marketing, Product, Content) to translate creative briefs into impactful visual assets and user experiences.
• Conduct trend research and ideation to infuse your work with fresh design perspectives and emerging technologies.
• Manage the design process for multiple projects simultaneously, ensuring deliverables meet high standards for quality, accuracy, and brand consistency, while staying on schedule.
• Engage actively in feedback sessions and adapt designs based on input, fostering a culture of open and positive communication.

About You

• 5+ years of experience in a Creative Designer or similar role with a strong portfolio showcasing brand-focused work across various media.
• Proven proficiency with Figma is mandatory.
• Skilled in conceptualization, ideation, and modern web design, with a solid foundation in design principles (typography, color theory, layout, etc.).
• Detail-oriented with the ability to work independently and collaboratively in a fast-paced environment.
• Strong English communication skills (B2+) to effectively present design rationale and interact professionally with clients and team members.
• Naturally curious and passionate about design innovation, especially concerning new technologies and continuous learning.
• Experience designing assets that support digital marketing, social media, and web experiences.

#LI-ML1 #LI-Remote

About the Role

As a Credit Manager, you’ll lead credit risk and collections strategy to protect revenue, optimize cash flow, and strengthen customer relationships. You’ll design and refine credit policies, evaluate creditworthiness, set limits and terms, and guide a high-performing team to reduce DSO and bad debt. Partnering with Finance and Commercial, you’ll align risk with growth, ensure audit/regulatory compliance, and deliver clear portfolio insights to leadership.

Responsibilities

• Design, implement, and refine credit and collections policies aligned with company strategy.
• Analyze credit applications, assess solvency and risk, and establish limits and payment terms.
• Monitor portfolio aging to detect delinquency risk and drive action plans.
• Lead and coach the credit and collections team to meet recovery and CEI targets.
• Partner with Sales/Finance to balance risk and growth; negotiate payment plans with key clients.
• Prepare management reports on aging, provisions, write-offs, and risk exposure.
• Ensure regulatory and audit compliance across processes and controls.
• Improve cash conversion cycle and working capital via process and policy enhancements.
• Leverage advanced Excel and NetSuite ERP to automate and improve reporting.

About You

Qualifications & Skills

• Bachelor’s in Business Administration, Finance, Accounting, or related field.
• 3–5+ years in credit and collections management (consumer goods, industrial, or financial services preferred).
• Strong financial analysis and credit risk expertise; knowledge of local regulations.
• Proven team leadership and stakeholder management with Sales/Finance.
• Advanced Excel (pivots, lookups, Power Query/modeling); ERP experience (NetSuite preferred).
• Negotiation/conflict resolution; results-driven with KPI focus (DSO, CEI, bad debt).
• Intermediate/advanced English; high professional ethics and sound judgment under pressure.

At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds, who are excited to contribute to our mission. 

#LI-Hybrid #LI-MO1