Conversational UX Designer (m/f/d)

Hamburg/Berlin/Cologne, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

As UX Conversational Designer you lay the foundation for fantastic end-to-end user experiences: Combining UX design, dialogue structuring, and advanced prompt crafting to support intelligent, natural interactions in both chat and voice. You have an appetite for complex challenges and can’t wait to translate them into beautiful and smart digital products. And you enjoy working in a dynamic environment with the best and most fun people the industry has to offer.

WHAT YOU´LL DO

• Bringing new ideas around AI assistant best practices and cross-industry insights towards your project teams;
• Designing conversational flows and dialogue structures;
• Defining tone, voice, and assistant personality that works across channels and interaction styles;
• Translate strategy and insights into well considered user-centered flows;
• Substantiate your design choices with annotations and create simple prototypes;
• Presenting your work to clients and stakeholders and handle input and feedback;
• Working back-to-back with Product Managers, AI engineers and developers to help shape the final user experience; 
• Conduct testing and iterative improvement of conversations and prompts, based on user behavior, conversational metrics, and qualitative feedback.

WHAT YOU BRING

• 4+ years of experience as UX and/or Conversational designer at an agency or renowned brand;
• Experience with designing chatbot or voicebot solutions;
• Excellent writing and communication skills, especially for task-oriented and natural-sounding dialogues
• A strong portfolio (website or PDF) demonstrating your experience and passion;
• Experience with working in multidisciplinary teams;
• Working proficiency in English and German;
• Experience with Figma and collaborative tools;
• Availability to start working in Germany.

WE OFFER:

• Flexible, hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Stokke, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

The VP of Delivery, Creative & Media is responsible for overseeing end-to-end client delivery of creative and media projects across DEPT®. This role ensures the seamless delivery of high-quality, on-time, and on-budget work while fostering operational excellence, optimising processes, and leveraging technology to enhance performance and efficiency.

This position requires a deep understanding of agency operations, knowledge of at least one of creative and media delivery, and the ability to lead high-growth, cross-functional teams and bring confidence and expertise to client conversations. 

The VP will focus on orchestrating all our creative and media service line delivery, ensuring that quality and profitability targets are met and that client outputs are delivered to a high standard.  They will also focus on the key processes and interconnections that enable that delivery - delivery processes, project management, resource forecasting, workflow optimisation, risk management, and talent development in the delivery team. 

They need to work collaboratively with Client Service, Creative, Media, Strategy, and Delivery teams to drive business impact and be at the heart of ensuring that those teams are connected to achieve this, creating an environment of collaboration and continuous improvement.

The role is client-facing as required and ensures delivery teams align with client expectations and business objectives.

WHAT YOU’LL DO

Delivery Leadership

• Oversee all delivery to ensure appropriate end-to-end planning and execution of creative and media projects, ensuring structured, scalable, and high-quality delivery.
• Develop and refine project planning processes, ensuring that delivery teams are defining clear timelines, milestones, deliverables, and resource needs.
• Ensure that scope and change control are being managed and that the teams are proactively adjusting project plans to balance profitability, client expectations, and operational efficiency.
• Lead delivery teams to deliver with excellence, maintaining the highest quality of creative and media outputs.
• Identify and mitigate risks, addressing operational roadblocks swiftly to ensure seamless execution.
• Play a role in the EMEA delivery organisation, helping us to grow our cross-market clients and evolve our EMEA delivery processes
• Play a key role in enabling our nearshore delivery strategy
• Resource & Talent Management
• In partnership with the local and EMEA resource lead, input into resource planning and allocation, ensuring optimal utilisation of creative, technical, and media talent.  Ensure long-term forecasting and highlight needs to the recruitment team
• Build, mentor, and inspire a high-performing delivery function (direct and indirect reports), fostering a culture of collaboration, growth, and accountability.

Operational Excellence & Process Optimisation

• Work closely with Client service, Creative, Media, Strategy, and Technology crafts to identify operational bottlenecks and optimise workflows.  Facilitate & lead the resolution of systemic issues, and influence their teams in best practice.
• Working with EMEA counterparts, standardise processes, templates, and best practices to improve operational efficiency and ensure scalability of EMEA-wide work.
• Establish and monitor key performance indicators (KPIs) to measure project success, resource utilisation, and profitability.
• Champion emerging AI, automation, and workflow tools to drive efficiency and innovation in delivery processes.

Profitability & Budget Management

• Oversee project budgets, ensuring profitable delivery without compromising quality.
• Track and report on project financial performance, ensuring transparency and alignment with business goals.  Work in partnership with finance and operational excellence teams to monitor project burn and mitigate/address margin and overrun issues.
• Identify areas for cost control and operational efficiencies, ensuring long-term sustainability.

Cross-Functional Collaboration & Internal Alignment

• Work closely with senior leadership, Creative, Media, and Strategy teams to align delivery with client expectations and business objectives.
• Be a trusted partner with client management and client-facing teams to ensure seamless execution and stakeholder alignment.
• Foster strong internal communication and collaboration between Creative, Media, Technology, and Strategy teams.

Creative & Media Agency Expertise

• Bring deep expertise in creative processes (concepting, design, production)  - any media experience is an advantage, but not essential.
• Ensure creative and media deliverables (with support from media lead) meet both client and internal expectations in terms of quality, timing, and budget.
• Lead operational workflows that align with scalable, multi-market execution.
• Strong understanding of project management.

WHAT YOU BRING

• 10+ years of experience in project management/client delivery, preferably in a digital agency or related industry.
• A deep understanding of Creative delivery methods and needs, and hands-on experience in delivering creative projects. Knowledge of media delivery not essential but an advantage.
• In-depth knowledge of the industry and trends within the creative industry. 
• Exceptional communication and interpersonal skills to interact effectively with clients and team members.
• Strong leadership and communication skills, with the ability to influence and motivate teams and people to build a great culture.
• Assertive and able to take charge of a situation when appropriate and drive growth.

WE OFFER

• Flexible hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme;
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Stay happy and healthy with a contribution to your health through the OpenUp platform.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

DEPT® is looking for an experienced holistic strategist who can advise clients across the full spectrum of creative, media, technology, and business consulting. This position is a crucial step in our journey to delivering truly connected, strategic solutions for our clients, allowing us to tackle complex business challenges rather than merely responding to briefs.

In this role you have the ability to analyse and deeply understand business challenges. Based on this, you can create actionable briefings to collaborate with a cross functional team and lead them effectively. In this role, we don’t expect you to have deep expertise in all specific areas. Instead, you act as a central connector between our strategists and senior domain experts. You know exactly what you need, from whom, and when, and you excel at bringing together people, ideas, and solutions - transforming them into a clear narrative and actionable plan. Throughout this process, the client’s business challenge remains at the core.

WHAT YOU’LL DO

• Act as a trusted advisor for our most important clients in EMEA;
• Talk business with (potential) clients by truly understanding their challenges from a business point of view and connecting them to clear, achievable, and ambitious solutions;
• Connect and lead senior craft people to solve our client’s strategic business challenges;
• Help our senior talent broaden their scope and capabilities by acting is an in real life example: lead by doing;
• Strategic Storytelling: Develop compelling, connected narratives that resonate with C-level stakeholders, particularly CMOs and CTOs.
• Lead our key pitches from a craft perspective, focusing on delivering work that goes beyond the brief;

WHAT YOU BRING

• 10+ years of experience at a digital agency in multiple strategy roles (e.g. experience strategy, brand strategy, communication strategy, media strategy);
• Deep expertise in business strategy, consulting, and digital transformation;
• Use to work in an international environment, including international accounts;
• Strong track record of engaging with C-suite stakeholders (CMOs, CTOs) to influence business outcomes;
• Experience working across complex, matrixed environments with multiple stakeholders;
• Ability to bridge the gap between creative, media, technology, and business consulting;
• Experience with leading €XM+ accounts from a strategy perspective.
• Strong commercial acumen, with a focus on growth enablement and strategic business development;
• Comfortable working in fast-paced, ambiguous environments, able to provide clarity and direction amidst chang.

KEY ATTRIBUTES

• Strategic Visionary: Able to see the bigger picture and connect dots others might miss.
• Collaborative Leader: Works effectively across disciplines, fostering alignment without creating silos.
• Influential Communicator: Skilled at storytelling, both internally and externally, to inspire and persuade.
• Growth Mindset: Constantly seeking new opportunities, solutions, and ways to add value

WE OFFER

•  Flexible hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme;
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Stay happy and healthy with a contribution to your health through the OpenUp platform.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

SEO/GEO Copywriter (d/f/m)

Berlin, Hamburg, Cologne, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

WHAT YOU’LL DO:

• Create clear, effective, and original copy and content for our clients’ CRM marketing
• Iterate on copy changes quickly and effectively with guidance from the Senior Copywriter
• You will write, research, and optimize high-quality copy designed to perform exceptionally well in both traditional search engines (SEO) and emerging generative AI search experiences (GEO)
• Leveraging your knowledge of online user behavior, you will conceptualize and develop engaging content formats that effectively attract, inform, and convert our target audience.
• Adhere to clients' tone of voice and brand guidelines
• Research competitors and trends for creative inspiration
• Collaborate with Designers
• Contribute to team creative brainstorms
• Proactively support other Copywriters regionally and globally

WHAT YOU BRING:

• Precision and Quality: You have an impeccable command of grammar and style, with a keen eye for detail that ensures every piece of content is polished and professional.
• Collaborative Spirit: You enjoy working in a fast-paced environment and can translate complex technical requirements or marketing goals into clear, persuasive copy.
• Initial Experience in Digital Copywriting: You have a degree in Communications, Marketing, or a related field, and have already gained some practical experience in writing engaging, brand-aligned digital content.
• Experience with SEO/GEO-Content: You know how users search for information and products online and have already gained some practical experience in writing user-centric, well-researched, keyword-optimized long copy content.
• General Understanding of Content Marketing: You know how users consume content online and about different content formats and elements. You enjoy using this knowledge to create content that attracts and convinces users.
• Adaptability to GEO/LLMO & AI-Tools: You are flexible in your ways of working and can switch to new tools intuitively. You follow the discussions on how AI changes our market and are motivated to adapt and refine your methods.
• Proficiency to work in both English and German at atleast C1 level
  
  

WE OFFER:

• Flexible, hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

Are you a visionary Paid Search leader with a proven track record of driving tangible revenue and market share growth? Do you thrive on the thrill of the pitch and the satisfaction of expanding client portfolios? We're seeking a dynamic Paid Search leader to ignite our presence in EMEA, transforming our Paid Search discipline into a powerhouse of growth, innovation, people happiness, and client success.

You will serve as a thought leader, shaping a forward-thinking vision for Paid Search across EMEA while driving growth in this service area. You will lead the charge in evolving our Search discipline in a rapidly evolving and disrupting ecosystem. You won't just keep up with Google’s AI shifts; you will proactively integrate generative AI across platforms into our daily operations to redefine what 'performance' looks like in an AI-first world.

You will lead a team of currently 50 across EMEA and give support by removing blockers and ensuring they have access to the right tools and knowledge. Your goal is to empower every consultant/lead, giving them the confidence to deliver high-quality projects and tasks.

WHAT YOU’LL DO:

• Take a strategic lead in the overall performance, profitability, and long-term business growth of our Paid Search discipline across EMEA
• Accelerate and drive the transition from traditional Paid Search management to AI-driven accounts.
• Be a key player in new business efforts, actively engaging in pitches, refining our sales narratives, and collaborating closely with our new business department to secure and expand our client base. 
• Establish the right organisational set-up of the Paid Search teams to ensure quality and performance across EMEA; 
• Drive adoption of the right tech and tooling, alongside ensuring we have a data-led approach across all accounts
• Coach and mentor our Paid Search Leads and empower every consultant to deliver high-impact, business-driven Paid Search projects.
• Make sure the Paid Search team has an innovative mindset and is a first mover in adopting new technology and advertising solutions. Recognized in the industry by winning awards;
• Oversee top Paid Search clients and drive innovation, project growth, and excellence in delivery.
• Spend at least 60% of time on projects or sales initiatives
• Enable and boost x-craft collaboration, bringing our Paid Search activities and offerings closer together with adjacent crafts, such as Content, Data, AI, Organic Search and Social.
• Ensure an agile development of our Paid Search proposition, aligning product-market fit and traction with the right target clients.
• Encourages knowledge sharing and best practices between teams within EMEA.

WHAT YOU BRING:

• Have at least 10 years of experience in Paid Search.
• Are highly autonomous and proactive, demonstrating the ability to own complex projects and make significant decisions with minimal oversight.
• You have a deep curiosity for AI and machine learning. You don't just follow trends; you understand how to apply tools.
• Have a significant focus on business development, a successful track record with pitching, and client relationship management. You genuinely love the sales process.
• Have broader digital marketing knowledge (Social, Display, Content Marketing, Data etc.).
• Have experience with, and gain a lot of energy from, guiding other people and leading leaders.
• Are analytical, flexible, and able to work independently.
• Have great communication skills (verbal and written) and the ability to persuade.
• Are ambitious, results-oriented, and know how to plan and organise.
• Are fluent in English.

WE OFFER
Please note that benefits may vary by location. Feel free to reach out to your recruiter for more details.

• • Hybrid working policy
  • Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme;
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
  • Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
  • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

The Media Account Director is the strategic engine of our client relationships. You don't just manage accounts; you act as a vital business partner, translating commercial objectives into high-impact media strategies. Leading a high-performing, multi-channel team, you will deliver innovative, data-driven, full-funnel strategies that drive client success while ensuring agency growth and sustained profitability.

WHAT YOU'LL DO

• Client Relationship Management: Serve as the senior point of contact, navigating complex stakeholder environments and fostering enduring, high-level partnerships.
• Escalation Management: Act as the ultimate point of resolution for critical account issues, providing decisive leadership and conflict mediation to turn challenges into opportunities for trust-building.
• Commercial Growth: Identify and convert organic growth opportunities within your portfolio and lead high-stakes pitches for new business.
• Financial Oversight & Pricing: Take full ownership of the financial health of your portfolio. This includes the estimation, creation, and rigorous review of budgets and pricing models for new services, ensuring all proposals are both competitive for the client and profitable for the agency.
• Financial Oversight: Manage a portfolio of key accounts with precision, overseeing forecasting, budgeting, and strategic resource allocation.
• Team Leadership: Mentor and develop a team of Account Managers, fostering a culture of curiosity and excellence. You will empower your client's team to be proactive and build strong partnerships with clients counterparts.
• Strategic Optimization: Collaborate with Analytics teams to interpret performance data, delivering actionable business insights rather than just "reporting the numbers."

WHAT YOU BRING

• Professional Background: Extensive experience in sales or account management, including 4+ years within a media agency environment. Proven leadership experience is a significant plus.
• Financial Acumen: Experience in building complex agency proposals for media clients. You must be proficient in scoping new services, calculating resource-based pricing, and maintaining healthy margins.
• Education: Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Media Expertise: Deep experience managing media clients (Retail Media, Amazon, and Marketplaces preferred).
• Proven Track Record: A portfolio demonstrating successful management of accounts exceeding $5M+ in annual media spend, spanning full-funnel strategy and activation.
• Technical Proficiency: Expert use of Salesforce and PowerBI. Familiarity with Google Marketing Platform, Meta Business Suite, Amazon Advertising, Pacvue, or Amalytix is highly advantageous.
• Soft Skills: High emotional intelligence, expert-level negotiation skills, and the ability to translate complex technical jargon for C-suite stakeholders.
• Mindset: A proactive, "hands-on" personality with a flexible, solution-oriented mindset.
• Languages: Business fluency in both English and German is required.

WE OFFER

• Flexible hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme;
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket;
• Occasional breakfast/lunch at the office, Smoothie Tuesdays;
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport;
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals;
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards;
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.