Titan Security is currently hiring a Security Account Manager to work at a location in Cleveland, Ohio.

The Security Account Manager reports to the Director of Operations and is primarily responsible for supervising the day-to-day security operations of assigned Client sites.

Responsibilities of the Security Manager include but are no limited to:

• Manage a team of Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
• Ensure the client site is provided with high quality security services to protect people and property.
• Build, improve and maintain effective relationships with both client and employees.
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
• Handle any escalated security issues or emergency situations appropriately.
• Conduct annual reviews for on site staff.
• Monitors the quality of staff performance including coordinating and conducting exit interviews, assisting with unemployment claims review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff.
• Coordinates and documents performance tracking of all staff personnel.
• Maintain and ensure the integrity of personnel files and workforce management systems working with Account/Operations Managers and HR department, as necessary.
• Support HR department in review of involuntary terminations including, union grievances and appeals.
• Supports Director of Operations and HR in hiring, training and on-boarding.
• Compile and prepare reports and documents pertaining to personnel activities and account trends.
• Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies.
• Stays current on federal, state and local CBA guidelines relative our services.
• Supports the organization’s culture, processes, practices and systems to ensure that company and its clients.
• Prepare correspondence and memos as needed.
• Other duties as assigned.

Qualifications/Benefits:

Education and/or Experience: Degree in Criminal Justice, Law Enforcement Management or related field and/or equivalent experience/education preferred. Minimum of seven years of managerial and policy making experience in the law enforcement or contract security field. Experience level to include extensive internal contacts within the local law enforcement community.

Certificates, Licenses, Registrations: Ability to obtain a valid security license in Ohio. 

Computer Skills: Ability to  work with reports in Excel. Experience with workforce management systems and scheduling systems preferred.

Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus. Must possess excellent communication (oral and written), organizational, financial and time management skills with the ability of concisely and effectively address questions while providing subject matter expertise on policy to ownership and management.

Other Qualifications: Ability to organize and manage multiple priorities. Ability to pass pre-employment drug screen and criminal background check. Strong qualitative and quantitative skills. Self-starter with the ability to manage time effectively, establish workflow priorities and work independently with high attention to detail. Ability to start, cultivate and maintain strong relations and work in a team environment. Prior employment history demonstrating the ability to work in a fast-paced, high-intensity environment while managing multiple tasks and priorities, and producing accurate results in a highly organized manner. Must maintain a working telephone number through which we can contact you.

Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather.

Salary & Benefits: Base salary $47K based on experience plus discretionary year-end bonus, paid vacation and personal days, medical insurance, dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, and 401(k) match. Skills-enhancing training and opportunities for career growth and promotion.

EOE M/F/D/V

#HP

What You’ll Do 

As a Sr. Network Engagement Partner, you will own the external Provider and Network relationships (PCP’s, Nephrologists, Hospitals, etc) in markets that Strive is contracted to deliver services. In this role, the Sr. Network Engagement Partner will be responsible for establishing and growing relationships with provider groups as Strive launches new markets. This highly critical role ensures our highly vulnerable chronic kidney disease (CKD) and end-stage renal disease (ESRD) patients have the highest level of quality and continuity of care. This position will report to the Sr. Manager, Network Engagement.

The Day to Day 

• Establishes consistent and strong relationships with provider groups utilizing an account management approach and completes provider orientation for all applicable product lines to educate, resolve issues, and educate staff/providers.    
• Analyzes and interprets various forms of utilization, claims, demographics, and other data to outline, together with the market directors, a network and provider outreach strategy for assigned markets. 
• Based on data analysis, establishes relationships with provider groups in the community to support targeted initiatives that will reduce the total cost of care for our patients. 
• Reviews data and reporting with provider groups in assigned markets, with a focus on continuous process improvement for operational and clinical outcomes. 
• Collaborates with Strive business development team to identify new opportunities for partnership with providers in assigned markets. 
• Drives performance of portfolio of practices, including meeting targets for engagement, quality of care and utilization. Performance management may include sharing insights with practices, supporting new clinical workflows and supporting practice usage of available tools and technology. 
• Ability to independently engage, contract and manage practices in Strive’s provider incentive programs where applicable. 

Minimum Qualifications 

• 8+ years combined of related education, experience, or certification. 
• Efficient and reliable transportation, including an active driver’s license, allowing for the ability to travel across an assigned region to meet business needs. 
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms. 

Preferred Qualifications 

• Master’s degree preferred; Master's could be MHA, MBA, MPH, MSN. 
• Comfortable presenting to Providers and driving the conversation, answering unscripted questions, and building relationships based on subject matter expertise.  
• Ability to review data and reporting with provider groups and use analytics to drive clinical outcomes, quality improvements, and operational efficiencies.  
• Ability to identify a problem, develop a plan and execute to resolution while communicating progress to stakeholders.  
• Ability to be highly responsive to Providers and act as the single point of contact for valuable relationships.    

About You 

• Persistence getting to “yes” in the face of many “no’s”. 
• Outgoing, sales-focused skill set. 
• Embodies Strive’s core values: Care, Excellence, Tenacity, Innovation, and Fun.  

Annual Base Salary Range: $85,500 - $104,000