Job Summary  
The Product Solutions Designer on the Enterprise AI and Automation team is, at its core, a design and discovery role. You will dig into ambiguous business problems, map the processes behind them, and design the solution, both the user experience and the workflow underneath it. Design here means more than just visual polish, it means understanding how a process should work before a single screen is built.  

Once you know what needs to exist, you'll build it. You will use AI-assisted development tools and no-code platforms to move from concept to working prototype. Some solutions may stay as low-code internal tools, others will utilize team resources to scale up to full on applications, but you will own the solution end-to-end: discovery, design, and delivery.  

You thrive with autonomy. You are comfortable navigating ambiguity, making decisions with incomplete information, and delivering results without heavy oversight. You want to solve real problems. 

What You’ll Do  

• Intake and discover. Triage requests from across the organization, determine what is worth solving, and conduct the discovery work needed to understand it. This includes process mapping, stakeholder interviews, data analysis, and workflow documentation.  

• Design the solution. Own the end-to-end user experience. Create wireframes, user flows, and interface designs that are clear and functional. Design means both the visual layer and the process underneath it.  

• Build and ship. Use low-code platforms, no-code tools, and AI-assisted development to move from design to working prototype. You do not need to be a software engineer, but you need to be able to deliver something real.  

• Collaborate and scale. Work with the rest of the team to transition prototype solutions into wide-scale applications.  

• Manage your own work. Own your portfolio of projects and communicate status without needing to be closely managed.  

What We Need  

• Experience. 8+ years in roles that combine problem-solving, process improvement, and hands-on solution delivery. The specific title does not matter; the experience does.  

• Design and UX. You design interfaces that are clear, functional, and intuitive. Usability is the priority, you can take a messy business process and turn it into something people actually want to use. Proficiency in Figma or similar tools required.  

• Presence and communication. You can lead intake conversations with stakeholders across the organization, ask the right questions to understand what needs to be built, and translate what you learn into clear designs and recommendations.  

• Discovery and analytical skills. You can dig into a business process, identify where it breaks down, analyze data to understand the real problem, and articulate what needs to change.  

• Building experience. Hands-on experience with low-code platforms (e.g., Retool) and comfort with AI-assisted development tools (e.g., Claude Code, Cursor, Copilot). You do not need to be a traditional software engineer, but you must leverage these tools to ship working solutions.  

• Data fluency. You understand how databases work, can explore data in tools like Snowflake, and are comfortable using AI to generate and refine queries and pull your own insights without relying on a data team.   

Desired Qualifications  

• Technical familiarity. Exposure to data pipelines, integrations, or API-based workflows. Familiarity with JavaScript/Python at a read-and-modify level, enough to work with AI assistance, not enough to architect a platform.  

• Tooling experience. Familiarity with CRM platforms (Salesforce) and project management tools (Jira, GitHub). You will likely encounter both regularly.  

• Process and operations background. Experience with process mapping tools (Lucidchart, Miro, BPMN) and familiarity with business process automation or operations consulting.  

• Comfort with ambiguity and range. You have worked in environments where roles were not rigidly defined and you owned outcomes across multiple functions. You are energized by variety, not overwhelmed by it.  

What You'll Need to Succeed  

• Autonomy and resourcefulness. You do not wait to be told what to do. You can identify problems, propose solutions, and execute. When you do not know how to do something, you figure it out or you reach out for the right resources.  

• Range and adaptability. Some days you are a designer, some days a builder, some days an analyst. You shift between modes comfortably and do not see rigid role boundaries.  

• Bias toward action. You would rather ship something imperfect and iterate than spend weeks perfecting a plan. You know when “good enough” is the right answer, and when something needs real discovery first.  

• Willingness to teach. You are comfortable being the person people come to with AI questions, and you can explain what these tools can and cannot do without overselling or gatekeeping.  

• You lead through craft and influence — mentoring peers, establishing frameworks, and raising the bar for product excellence without a reporting structure. 

• Passion for building products that create meaningful impact in healthcare. 

Base Salary Band: $100,000-$170,000

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

Lead Graphic Designer

Remote - Mexico

About InfoTrust

InfoTrust is a global, privately-owned products and solutions-led company dedicated to unlocking the power of data to drive marketing performance and business growth. We specialize in digital analytics, media enablement, and privacy-centric solutions that help Fortune 100-500 companies and world’s largest brands optimize their marketing strategies. Those brands Our culture is built on passion, ownership, diversity, trust, respect, and continuous growth—values that have earned us multiple "Best Places to Work" awards, including a Great Place to Work certification and recognition as the #1 place to work in Ohio.

About this Role

We are looking for a Lead Graphic Designer to serve as the visual architect for InfoTrust, bridging the gap between high-level brand strategy and production excellence. This role is perfect for a designer who balances a mastery of visual fundamentals with a product-mindset, capable of turning usability findings into sophisticated design decisions across print, digital, and product interfaces. As a leader and mentor, you will drive brand cohesion while leveraging AI as a productivity multiplier to maintain high-velocity output without sacrificing quality.

Responsibilities:

• Visual Identity & Brand Activation: Own and maintain the InfoTrust brand guidelines, ensuring cohesion in typography, color theory, and identity systems across all global touchpoints.
• Multi-Platform Design: Execute high-fidelity digital assets for web, social, and email, alongside complex print production needs including packaging and vendor-ready file delivery.
• Product & UX Design: Utilize Figma to establish wireframes, components, and design systems, applying accessibility (WCAG) and usability best practices to support product development.
• AI-Augmented Workflow: Strategically use tools like Midjourney, Adobe Firefly, and Claude Design to accelerate production while exercising expert judgment on design quality.
• Design Operations: Organize and maintain design libraries, naming conventions, and versioning to ensure a seamless handoff for developers and other stakeholders.
• Leadership & Mentorship: Provide clear creative direction and feedback to freelancers and vendors, championing a culture where design is treated as a strategic asset rather than a commodity.

You could be a great fit if:

• Design Operations Mastery: You are a champion of Design Ops, possessing the organizational discipline to manage a steady volume of 10–15 high-quality assets per week with minimal oversight.
• Strategic Influence: You view feedback as a gift and possess the deep graphic design foundations—color, typography, hierarchy—to confidently influence stakeholders while remaining curious and collaborative.
• Technical Breadth: You possess an advanced mastery of Figma and Adobe Creative Suite (Illustrator, Photoshop, InDesign) with the ability to defend design decisions rooted in objectivity.
• Brand Stewardship: You have a proven track record of maintaining brand books and identity systems for complex, international, or B2B organizations.
• User-Centric Execution: You understand UX principles and can synthesize usability findings into functional, beautiful layouts.
• Cross-Functional Collaborator: You can communicate complex design concepts clearly to both technical and non-technical stakeholders.
• Resilient & Adaptable: You thrive in a high-velocity environment and can pivot quickly as project priorities shift.
• Objective Problem Solver: You approach challenges with a "curious, not judgmental" mindset, seeking the best solution for the brand.
• Great communicator: B2 English proficiency. 

Bonus:

• Experience with motion design and After Effects.
• Deep knowledge of Accessibility (WCAG 2.1 AA) including contrast, focus order, and ARIA basics.
• Experience working within mid-market startups or international B2B product companies.

You shouldn’t apply if:

• You view design as a solo creative endeavor rather than a collaborative, data-informed process.

Logistics:

• Employment Structure: This position is based in Mexico and will be facilitated through a Professional Employer Organization (PEO). While you will be a core member of the InfoTrust team and report directly to our internal leadership, the PEO will serve as the employer of record for local payroll, benefits, and statutory compliance in accordance with Mexican labor law.

Must be authorized to work in Mexico for any employer.

• Work Location: This is a 100% remote position. We offer flexible work options to suit your preferences and lifestyle, provided you reside in and have the right to work in Mexico.
• Travel: Ability to travel 10-15%, as needed.

Why work here?

At InfoTrust, employees are deeply connected to our core values and have the opportunity to make a meaningful impact and be their best selves everyday. Our Core Values include:

• Earn Trust: Deliver on what you promise.
• Be Respectful: Don't be an ahole.
• Promote Diversity: Seek understanding and be inclusive.
• Take Ownership: There is no "they.” Take initiative.
• Grow Every Day: Learn and apply.
• Contribute With Passion: Desire to do good. Give to grow.

At InfoTrust, we believe our success is someone else’s miracle. Giving back to the communities in which our team members live and work is a key part of who we are; we made this “official” with the formation of the InfoTrust Foundation, a registered 501(c)(3) nonprofit organization.

Benefits

Benefits include, but are not limited to: health/vision/dental insurance with employer-sponsored premiums, unlimited PTO, a generous parental leave program, 401k plan with company match, tuition reimbursement, and much more. Ask your recruiter for more details!

Diversity is one of our six core values at InfoTrust . InfoTrust is committed to a diverse workforce and we are an equal opportunity employer. We aim to hire strong, diverse teams built from different backgrounds, experiences, and identities. We are building an inclusive, supportive place for you to do the best work of your career. Job descriptions are not perfect, and we know you may not check every box. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. Don’t let that be you—apply if you are interested!

Callibrity is a developer owned and managed custom software development consulting company that is dedicated to creating quality software using modern technologies and adding unquestionable business value to companies across multiple industries and verticals. We are problem solvers...people who like a challenge and enjoy working with modern tech stacks. We offer an incredibly collaborative culture and enjoy solving complex problems with our clients. 

We are currently seeking a Product Owner/Technical Business Analyst to join our team, with a focus on driving technical clarity, process improvement, and collaboration within the Producer domain. This role is ideal for someone who combines strong technical aptitude with excellent stakeholder communication and the ability to challenge the status quo.

Core Technical Business Analyst Duties:

• Gather, analyze, document, and validate the functionality of existing applications/functions within the business and identify opportunities for enhancements.
• Facilitate meetings, workshops, and discussions with business stakeholders and SMEs.
• Work with Product Owner(s) and UX Designer(s) to create process maps, workflow diagrams, and supporting documentation as needed.
• Perform data analysis to support decision making and solution design, if necessary.
• Support testing activities including test case development, user acceptance testing (UAT), and defect triage.

Core Product Owner Duties:

• Partner closely with business SMEs to elicit and refine detailed functional and non functional requirements for application enhancements.
• Write clear, concise, and comprehensive Agile user stories and acceptance criteria.
• Participate in Agile ceremonies, including backlog refinement, sprint planning, daily standups, and retrospectives.
• Explain and clarify user stories to software engineers during refinement sessions to ensure shared understanding.
• Collaborate with Product Owners to prioritize the backlog based on business value and dependencies.
• Work with engineering teams to ensure stories are fully understood and ready for development.

Cross Functional Collaboration:

• Communicate effectively with both technical and non technical audiences.
• Ensure requirements are aligned with strategic goals, operational needs, and technical constraints.
• Support change management activities by contributing to training materials, communications, and rollout planning, where necessary.

Requirements: 

• 5+ years of experience as a Business Analyst, Product Owner, or similar role.
• Strong ability to gather and translate business needs into technical requirements.
• Demonstrated experience writing Agile user stories and acceptance criteria.
• Experience working in Agile/Scrum environments.
• Excellent communication, facilitation, and stakeholder management skills.
• Strong analytical and problem solving abilities.
• Ability to quickly understand domain complexity and align efforts to broader business and technical goals.
• Hybrid Schedule (local to Cincinnati, OH)

Nice To Have:

• Familiarity with Azure DevOps.
• Familiarity with Miro.

Benefits of Being a Callibrity Consultant:

• Health/Vision/Dental insurance effective first day of employment
• 401k match vested immediately
• Profit Sharing Bonus
• Annual professional development stipend ($1,500)
• Paid parental leave
• Paid bench time
• Paid flex time for training, blogging, speaking engagements, and thought leadership
• Paid time off (3–5 weeks depending on level) + 8 holidays
• Competitive industry salary
• Lunch and learns
• Team building events
• Small company feel with the stability of a proven business model
• High employee retention and satisfaction (One of Cincinnati’s Best Places to Work!)