The Front of House Manager  is responsible for managing a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

Essential Functions/ Responsibilities 

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
• Establish and implement operational policies, standards, and procedures for retail staff.
• Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Partner with the PharmaCann Human Resources team in the following HR functions:
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume
  • Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
  • Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
  • Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
  • Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement
  • Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR
  • Maintain a highly organized and professional documentation of employee issues
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Competencies and Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store management experience preferred
• Minimum 2 years’ experience supervising the training, quality, and customer service in retail
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite
• Experience with significant P&L responsibility
• Strong knowledge of retail technology platforms and systems
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Starting pay $21/hr

Working Conditions/Physical Requirements 

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.  May require some travel.

While performing the duties of this job, the employee is regularly required to speak and listen.  This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather

Job Title/Position: Vice President of Business Development

Location: Remote, United States 

Reports To: Chief Growth Officer 

About Luminary Hospice:

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers. 

About the role:

The Vice President of Business Development is a strategic and hands-on leader responsible for driving census growth and referral development across all markets. Reporting directly to the Chief Growth Officer, this role partners closely with Hospice Care Consultants (HCCs) and market leaders to develop and execute sales strategies, strengthen referral partnerships, and achieve revenue goals.

This leader will build a culture of accountability, coaching, and performance, ensuring that Luminary Hospice is recognized as the provider of choice in every community we serve.

Job Responsibilities: 

• Sales Leadership & Strategy
          •       Collaborate with the Chief Growth Officer to design, implement, and refine sales strategies aligned with organizational growth goals.
          •       Translate organizational objectives into actionable field sales plans, KPIs, and performance metrics.
          •       Monitor performance against targets, identifying trends, risks, and opportunities.

• Team Development & Coaching
          •       Directly oversee Hospice Care Consultants in the field, ensuring consistent execution of sales strategies.
          •       Provide ongoing coaching, training, and mentorship to HCCs to enhance referral development skills.
          •       Foster a high-performance culture built on accountability, recognition, and professional growth.

• Market & Business Development
          •       Build and maintain strong relationships with key referral sources, including physicians, hospitals, skilled nursing facilities, and community partners.
          •       Partner with Executive Directors and operational leaders to ensure alignment between sales activity, census growth, and patient care delivery.
          •       Conduct regular field visits with HCCs to model best practices and support market development

• Collaboration & Reporting
          •       Work closely with cross-functional teams (marketing, operations, HR) to ensure alignment on messaging, brand positioning, and recruitment of top talent.
          •       Provide accurate and timely reporting on sales performance, referral trends, and competitive intelligence to the Chief Growth Officer.
          •       Contribute to the development of growth forecasts and market expansion strategies.
  
  

Job Qualifications: 

        •       Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field (Master’s preferred).
        •       7+ years of progressive sales leadership experience in hospice.
        •       Proven ability to lead field-based sales teams to exceed census and revenue targets.
        •       Strong knowledge of hospice referral networks, healthcare regulations, and payer models.
        •       Excellent communication, coaching, and relationship-building skills.
        •       Data-driven mindset with ability to translate metrics into actionable strategies. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds. 

Equal Employment Opportunity:

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.

Compensation and Benefits:

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.

POSITION SUMMARY:

The position summary states the general nature and purpose of the job.  Overall accountabilities are defined in this section.

Washing Systems, LLC (WSI), now part of the Kao family of companies, seeks a highly self-motivated Business Development Manager (BDM) for its Custom Chemical Solutions (CCS) Division.  The BDM is responsible for driving revenue growth and expanding market share within the custom chemical and institutional cleaning industries, with a focus on specialty chemical products and related formulations.  This role will identify new business opportunities, develop strategic partnerships, and cultivate long-term relationships while collaborating cross-functionally to deliver tailored solutions.

Science-based. Performance-focused.  WSI is the leading provider of innovative products and services to the commercial laundry processing industry.  Driven by comprehensive technological innovations, WSI delivers powerful advancements in the cleaning, processing, and disinfection of textiles.  Our specialty chemical solutions help protect lives, ensure safe environments, and keep industries moving.  Quite simply, everything we do matters.  Our work touches millions in ways people often never see but always rely on.

While serving North America and Europe, WSI’s global headquarters reside in Ohio.  Additional offices are located across the United States, Canada, and the United Kingdom.  Please visit our website for more information: www.washingsystems.com.

ESSENTIAL RESPONSIBLITIES AND TASKS: 

Responsibilities and tasks are written as follows:

1. Develop and execute a strategic business development plan to drive growth in custom chemical solutions for hand care and institutional cleaning markets.
2. Identify, prospect, and secure new customers across key market segments including distribution, healthcare, food service, education, hospitality, and industrial.
3. Build and maintain strong relationships with customers, distributors, and industry partners to support long-term growth and retention.
4. Collaborate with R&D, operations, and marketing teams to translate customer needs into customized chemical solutions and compelling value propositions.
5. Manage the full sales cycle from lead generation through contract negotiation and close, including coordination of trials, validations, and implementation support as needed.
6. Analyze market trends, customer requirements, and the competitive landscape to inform growth strategies, portfolio focus, and account prioritization.
7. Grow existing accounts by identifying cross-sell, upsell, and solution expansion opportunities.
8. Maintain accurate sales forecasting, pipeline management, and reporting aligned with business objectives.
9. Represent the company at industry events, trade shows, and customer meetings to strengthen brand presence and industry relationships.
10. Support alignment with applicable regulatory requirements and industry standards related to disinfectants, sanitizers, and hand care products.
11. Address escalated customer issues related to product availability, performance, or delivery by coordinating with internal teams to deliver timely resolution.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions. 

Required:

• Bachelor’s degree in Business, Chemistry, Chemical Engineering, or a related field.
• 5+ years of business development or sales experience within:
• Custom chemical manufacturing
• Institutional cleaning products
• Hand care, sanitizers, or disinfectants
• Proven success driving revenue growth and securing new business.
• Strong understanding of formulation-based selling and customer-specific solutions.
• Experience working cross-functionally with R&D, operations, and supply chain teams.
• Excellent negotiation, communication, and relationship-building skills.
• Technical aptitude to understand and communicate chemical formulations, applications, and performance criteria.
• Experience using a CRM system to manage leads, opportunities, pipeline, and sales forecasting.

Preferred:

• Established network within institutional cleaning, healthcare, or commercial laundry markets.
• Experience navigating regulatory environments (e.g., EPA, FDA requirements).

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required include close vision, distance vision and ability to adjust focus.
• Frequently required to sit, use hands to handle, or feel, and talk or hear.
• Ability to travel as needed (50% – 75%).

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Corporate working environment.
• Noise level in the Corporate working environment is usually moderate.

The Technical Recruiter is responsible for identifying, screening, and managing candidates and consultants for contract and direct-hire positions.  This position works with the sales team to fulfill open job orders while managing candidates and consultants throughout the hiring process. This position will collaborate with business stakeholders, business leaders and subject matter experts to plan and deliver projects effectively and timely. 

Essential Job Functions: 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. 

Duties and Responsibilities: 

• Proactively identify, assess, and recruit qualified talent to fulfill job orders.    

• Update, review, and actively utilize a candidate skills matrix in recruitment activities.    

• Perform weekly interviews in line with performance objectives.    

• Generate leads via professional relationships, candidate interviews, and other interactions that support business development/sales efforts.    

• Utilize Bullhorn to log all activity, notes, and information vital to managing and growing a book of business as well as planning daily activities.    

• Collaborate with teammates to cross-sell and/or fulfill open positions across other lines of business and/or national practices as appropriate.    

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 
 

Desired Competencies:  

• Customer/Candidate Focus - Builds strong customer relationships and delivers customer-centric solutions. 

• Results Oriented - Consistently achieves results, even under tough circumstances. 

• Communicates Effectively - Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding. 

• Planning Forethought and Alignment - Plans and prioritizes work to meet commitments aligned with organizational goals. 

• Interpersonal Intelligence - Understands self and others’ emotions and is able to manage self and others’ emotions to create a comfortable environment removing internal and external barriers to build rapport with others, including those with diverse opinions and beliefs, by acting with respect, dignity, and integrity. 

• Decision Quality - Makes good and timely decisions that keep the organization moving forward. 

• Collaborative - Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction. 

Education and Experience:  

• Bachelor’s Degree and/or 0 to 18 months technology sales and/or staffing experience required.   

• Active member of the IT community, networking groups a plus.