Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

The UX/UI Designer is responsible for the design, prototyping, and front-end development of SCADA products and automation interfaces that ensure a seamless and intuitive experience for operators and engineers managing energy storage systems. This role bridges aesthetic design, user research, and technical front-end implementation, working to transform complex system data and stakeholder feedback into high-performance, responsive, and scalable visual solutions.

In US:  Hybrid 3 days in office (Houston, TX)

In Mexico:  Remote

Key Responsibilities

- Design and maintain SCADA product interfaces and new features based on evolving user needs and technical feedback. Develop static front-end components using specialized industrial software, requiring strong proficiency in HTML, CSS, and modern layout techniques like Flexbox and Grid.
- Create, manage, and optimize vector graphics and SVGs for high-performance use within the SCADA environment.
- Utilize Adobe Illustrator and Figma to maintain and expand a comprehensive internal Design System, including styles, iconography, typography, and color palettes.
- Collaborate with the engineering team to solve logic problems and technical challenges when making product interfaces dynamic and data-driven.
- Design for a diverse range of environments, ensuring products are fully responsive and optimized for both Light and Dark modes.
- Optimize interfaces for touch-screen HMI devices, ensuring industrial-grade usability and ergonomics in the field. Maintain consistency and an excellent eye for detail across all screens and product modules to ensure a unified user experience.

- Design and implement intuitive workflows for complex tasks, such as device settings editing and system configuration.
- Facilitate regular feedback sessions with both English and Spanish-speaking users to gather qualitative insights and validate design directions.
- Refactor and optimize front-end code to improve system performance, maintainability, and long-term scalability.
- Proactively identify future design trends and technical improvements to ensure the product remains at the forefront of the energy storage market.

Requirements

• Bachelor's degree in Multimedia Design, Graphic Design, Interaction Design, UX/UI Design, or a related field, or equivalent experience.
• Strong proficiency in HTML and CSS, with expertise in modern layout techniques (Flexbox, Grid).
• Advanced skills in Adobe Illustrator and Figma for vector graphics, design systems, and prototyping.
• Experience creating and optimizing SVGs for web and industrial applications.
• Proven experience designing user interfaces for industrial, SCADA, or complex data-driven systems.
• Strong understanding of responsive design principles and multi-device optimization.
• Experience designing for both Light and Dark mode environments.
• Knowledge of touch-screen HMI design principles and industrial usability standards.
• Ability to collaborate with engineering teams to implement dynamic, data-driven interfaces.
• Experience conducting user research and feedback sessions with diverse user groups.
• Excellent attention to detail and commitment to visual consistency across products.
• Strong problem-solving skills and ability to balance aesthetic design with technical constraints.
• Fluency in English; Spanish language skills are a plus for US candidates.
• Willingness to travel for user research, commissioning, and stakeholder meetings as needed.