The CX Operations Insights Lead will serve as a critical Individual Contributor bridging the gap between data-driven operational metrics and resource allocation across the entire Customer Experience (CX) department. Reporting to the Senior Director of CX Operations, this role acts as a strategic architect focusing on two primary pillars: Headcount Capacity Planning and broad Insights & Analytics.

While our Resource Management team handles tactical resourcing for projects within Certinia PSA, this role will step back to look at the broader picture. You will be responsible for forecasting and headcount modeling for all CX teams, including those not currently utilizing Certinia, such as Customer Support and Customer Success. Beyond capacity planning, you will drive high-visibility analytics initiatives with a heavy emphasis on workflow automation, ensuring our CX leadership have the insights needed for their key business reviews. As an L5 Lead, you will also act as a mentor to more junior ICs within the team and define cross-divisional objectives that add value at the broader business level.

What You’ll Do:

• Headcount Capacity Planning: Develop and own broader headcount models and forecasting across the entire CX department.
• Utilization & Growth Modeling: Forecast resource needs based on a deep understanding of utilization models, paired with future targets around company growth and revenue.
• Resource Management Alignment: Collaborate continuously with the Resource Management team to ensure high-level headcount forecasts align with the tactical resourcing executed within our Services PSA tooling.
• Liaise with FP&A: Partner with the Financial Planning & Analysis team to flex your headcount and utilization modeling with updates to revenue and growth targets, providing foundational data for executive-level business reviews and strategic resource allocation.
• High-Value Analytics & Reporting: Lead value-add analytics activities across the CX Operations team, owning the data delivery for various CX departmental OKR metrics, Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), and Board decks.
• Data Automation: Streamline data processes and reporting mechanisms to enhance efficiency, continuously seeking ways to automate the generation of leadership reporting.
• Stakeholder Leadership: Act as a strategic partner to CX leadership, clearly presenting work updates and insights in internal leadership meetings without requiring management support.
• Mentorship: Serve as a Lead IC, creating space at the table through mentoring, coaching, and reviewing the work of junior analysts within the team

Who You Are & What You Have:

• Experience: 4+ years of proven experience in business intelligence, data analysis, business strategy, or a quantitative field, with specific and demonstrated experience in headcount modeling and capacity planning across large departments or organizations.
• Technical Proficiency: Strong reporting and dashboarding skills are required. You must be highly proficient in Google Sheets and Salesforce Reporting, have knowledge of using Looker and Snowflake SQL. You will have a gift for storytelling with data.
• Bonus Tools: Experience with Tableau or other BI tooling is highly beneficial. Similarly with Gainsight.
• Analytical Mindset: You are analytically driven, comfortable handling complex tabular datasets, and possess a strong problem-solving mindset focused on automation and iterative improvement. Using AI to help extract insights from your data will be second nature.
• AI Focussed: You fully understand and are able to exploit automation and AI technologies to introduce efficiencies across mundane tasks, while being acutely aware of their limitations. You will have demonstrable skills in tooling such as Gemini, Claude, OpenAI, Atlassian Rovo, Tray.ai, etc.
• Strategic Scope: You are comfortable working on loosely defined tasks and can synthesize complex utilization and revenue data into clear narratives for executive leadership.
• Collaboration & Communication: Excellent written and verbal communication skills. You forge and cultivate trusted long-term relationships and can seamlessly partner with both technical teams and senior business leaders, acting as a translator between them.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $103,500 and $121,500/year, with an expected On Target Earnings (OTE) between $115,000 and $135,00/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

The CX Operations Insights Lead will serve as a critical Individual Contributor bridging the gap between data-driven operational metrics and resource allocation across the entire Customer Experience (CX) department. Reporting to the Senior Director of CX Operations, this role acts as a strategic architect focusing on two primary pillars: Headcount Capacity Planning and broad Insights & Analytics.

While our Resource Management team handles tactical resourcing for projects within Certinia PSA, this role will step back to look at the broader picture. You will be responsible for forecasting and headcount modeling for all CX teams, including those not currently utilizing Certinia, such as Customer Support and Customer Success. Beyond capacity planning, you will drive high-visibility analytics initiatives with a heavy emphasis on workflow automation, ensuring our CX leadership have the insights needed for their key business reviews. As an L5 Lead, you will also act as a mentor to more junior ICs within the team and define cross-divisional objectives that add value at the broader business level.

What You’ll Do:

• Headcount Capacity Planning: Develop and own broader headcount models and forecasting across the entire CX department.
• Utilization & Growth Modeling: Forecast resource needs based on a deep understanding of utilization models, paired with future targets around company growth and revenue.
• Resource Management Alignment: Collaborate continuously with the Resource Management team to ensure high-level headcount forecasts align with the tactical resourcing executed within our Services PSA tooling.
• Liaise with FP&A: Partner with the Financial Planning & Analysis team to flex your headcount and utilization modeling with updates to revenue and growth targets, providing foundational data for executive-level business reviews and strategic resource allocation.
• High-Value Analytics & Reporting: Lead value-add analytics activities across the CX Operations team, owning the data delivery for various CX departmental OKR metrics, Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), and Board decks.
• Data Automation: Streamline data processes and reporting mechanisms to enhance efficiency, continuously seeking ways to automate the generation of leadership reporting.
• Stakeholder Leadership: Act as a strategic partner to CX leadership, clearly presenting work updates and insights in internal leadership meetings without requiring management support.
• Mentorship: Serve as a Lead IC, creating space at the table through mentoring, coaching, and reviewing the work of junior analysts within the team

Who You Are & What You Have:

• Experience: 4+ years of proven experience in business intelligence, data analysis, business strategy, or a quantitative field, with specific and demonstrated experience in headcount modeling and capacity planning across large departments or organizations.
• Technical Proficiency: Strong reporting and dashboarding skills are required. You must be highly proficient in Google Sheets and Salesforce Reporting, have knowledge of using Looker and Snowflake SQL. You will have a gift for storytelling with data.
• Bonus Tools: Experience with Tableau or other BI tooling is highly beneficial. Similarly with Gainsight.
• Analytical Mindset: You are analytically driven, comfortable handling complex tabular datasets, and possess a strong problem-solving mindset focused on automation and iterative improvement. Using AI to help extract insights from your data will be second nature.
• AI Focussed: You fully understand and are able to exploit automation and AI technologies to introduce efficiencies across mundane tasks, while being acutely aware of their limitations. You will have demonstrable skills in tooling such as Gemini, Claude, OpenAI, Atlassian Rovo, Tray.ai, etc.
• Strategic Scope: You are comfortable working on loosely defined tasks and can synthesize complex utilization and revenue data into clear narratives for executive leadership.
• Collaboration & Communication: Excellent written and verbal communication skills. You forge and cultivate trusted long-term relationships and can seamlessly partner with both technical teams and senior business leaders, acting as a translator between them.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $103,500 and $121,500/year, with an expected On Target Earnings (OTE) between $115,000 and $135,00/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Annual compensation: $82,000–$110,000
Job Type: Full-time
Work Setting: In-person, clinic
Location: Chicago (Bucktown), IL

Let’s be real: not all therapy companies are created equal. Some places give you a title and a caseload. At North Shore Pediatric Therapy, you get something different: a career you’re proud to talk about because you can point to the kids who are speaking their first words, eating family meals for the first time, or finally thriving in a classroom because of the work you and your team led.

We’re the kind of company where:

• You’ll actually feel good wearing the swag, because it represents a place that values assent-based, ethical care and backs clinicians with real resources.
• Unlike most providers, our centers practice true interdisciplinary care. BCBAs, SLPs, and OTs providers working side by side, often co-treating, so kids get support that reflects the whole picture of who they are.
• When someone asks, “So what do you do?” you won’t just say “I’m a BCBA.” You’ll tell them you work at one of the few companies that refuses blanket 40-hour recommendations. While others default to preset buckets, we use a framework that considers diagnostic severity, adaptive functioning, age, access to other therapies, and quality of life. The result? Recommendations that are individualized, ethical, and built around the child and family in front of us.
• Growth isn’t a buzzword here — it’s a path. Many of our leaders, including Clinical Directors, started as BCBAs at NSPT. We’re known for giving clinicians the mentorship, training, and opportunities they need to step into leadership when they’re ready.

This is an opportunity to do the best work of your career — guiding dedicated RBTs, solving meaningful clinical challenges, and impacting the lives of families every single day.

Who Will Love This Job:

• An RBT whisperer: You find joy in coaching, modeling, and seeing your RBTs gain confidence with every session.
• A reinforcement master: You don’t just teach reinforcement, you live it — high-fives, goofy cheers, and genuine praise are your love language.
• A data detective: You get a thrill from seeing graphs climb, spotting trends in behavior, and using data to tell the story of progress.
• A behavior puzzle-solver: Whether it’s a tricky tantrum, a stubborn skill, or a curveball day, you dive in with creativity and calm.
• A family translator: You can take ABA jargon and turn it into simple, supportive guidance that parents actually understand and appreciate.
• A little bit playful: You know therapy works best when it’s fun, and you’re not afraid to get on the floor, use silly voices, or celebrate tiny wins like they’re championship moments.

What You’ll Do

• Provide clinical oversight and supervision for RBTs.
• Write and monitor individualized treatment plans that reflect ethical, assent-based care.
• Coach, mentor, and train RBTs to ensure best practices.
• Partner with families to set meaningful goals and celebrate progress.
• Collaborate with SLPs and OTs providers to deliver wraparound care.
• Ensure documentation and treatment plans meet high clinical standards.
• Build a culture of support, growth, and collaboration.

What You Bring:

• Board Certified Behavior Analyst (BCBA), licensed in the state of Illinois and in good standing.
• Strong communicator who is proactive and detail-oriented.
• Passion for serving children and families, especially those with autism and developmental needs.
• Ability to perform essential functions such as sitting, standing, bending, and occasionally lifting up to 45 lbs. Reasonable accommodations may be made.

Why Join North Shore Pediatric Therapy?

Because being a BCBA here means more than running programs — it means shaping futures, including your own. You’ll see your influence in:

• Kids who thrive because of the care you provide.
• RBTs who grow under your coaching and guidance.
• Families who finally feel supported and understood.

And because we know great leaders deserve great support, here’s what we offer:

• Medical, dental, and vision insurance for you and your family.
• 25+ days off in your first year through PTO + 7 paid holidays.
• 401(k) with company match to plan for your future.
• $500 Professional development stipend + free In-house CEUs — we invest in your growth.
• BCBA bonus program: Earn $50 for every billable hour 30+. Your hard work and efficiency don’t go unnoticed.
• A supportive environment where feedback fuels growth, creativity sparks ideas, and laughter is part of the job.

We know you’re already doing incredible work where you are, but at North Shore Pediatric Therapy, we’re committed to creating an environment where you can do even more—while being supported, celebrated, and inspired along the way. Whether you’re ready to make a move or just want to explore your options, we’d love to show you what else is out there. Let’s talk about how we can help you lead, inspire, and grow in your career.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an Financial Systems Administrator to join our team. You will manage, maintain, and optimize our Oracle Cloud EPM (EPBCS) ecosystem while serving as the strategic bridge between our Financial Planning & Analysis (FP&A) organization and our centralized Data Engineering teams. In our high-velocity, 5,000-location enterprise, financial accuracy is inextricably linked to operational data. You will not only handle traditional EPM administration but also partner directly with data and operational teams to define technical requirements for integrating non-financial KPIs—such as location churn, new facility onboardings, occupancy rates, and transaction counts—directly from our data warehouse into our financial forecasting models. The ideal candidate brings a strong grasp of EPM architecture, SQL data structures, and the communication skills required to translate complex operational metrics into actionable financial drivers.

What you'll do

• Oversee the end-to-end administration, configuration, and continuous optimization of the Oracle Cloud EPM suite (EPBCS)
• Design, build, and troubleshoot Essbase ASO/BSO cubes to support large-scale operational scenario planning
• Act as the primary technical translator between Finance and centralized Data/IT teams; partner with Data Engineering to define technical requirements, ensuring that data models in our data warehouse (e.g., Snowflake) are properly structured for seamless EPM ingestion
• Collaborate with data teams to ingest high-volume non-financial KPIs (e.g., transaction counts, location churn) into EPM planning cubes
• Troubleshoot integration workflows and perform root-cause analysis on data discrepancies using SQL and Python
• Replace static calculation scripts with dynamic, context-aware logic to optimize system performance across thousands of sparse locations
• Utilize EPM Automate alongside Python or batch scripting for complex job scheduling
• Manage the volatile lifecycle of 5,000+ operational locations; ensure location additions, divestitures, hierarchical changes and associated access permissions, synchronize flawlessly across ERP, CRM, and EPM environments
• Develop and maintain high-impact visualization dashboards (Tableau, Looker, Hex) with intuitive narratives to facilitate executive decision-making; provide user support, training, and documentation for supported applications

What we're looking for

• 7+ years of Oracle EPM (EPBCS/Planning) System Administration and development experience in a high-growth, multi-location enterprise
• Bachelor’s degree in Computer Science, Finance, Economics, Accounting, Information Systems, or a related field
• Strong knowledge of data integration tools (EPM Integration Agent, Data Management, EPM Automate) and deep understanding of dependencies between functional components of Oracle EPM
• Proficiency in SQL and Python with a proven track record of automating financial processes
• Must understand modern cloud data structures well enough to perform "handholding" and meaningful collaboration with Data Engineers
• Exceptional ability to bridge the gap between technical data architecture and functional financial insights
• Strong experience partnering with Senior Leadership and the ability to translate "big picture" financial concepts into tactical execution plans for IT
• Ability to work independently or with a low-ego, highly collaborative, cross-functional team in a fast-paced, deadline-driven environment
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience with Groovy scripting

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $130,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-Onsite

WHAT YOU'LL DO

This is the first design engineer role at Braze. You'd be joining the Beacon team to help close the gap between where the system is today and where it needs to be.

This is a senior individual contributor role operating at the intersection of design and code. You have strong design craft judgment and a clear point of view on what good looks like. You can originate design positions and you can write production code like components, tokens, or accessibility fixes. You'll contribute hands-on while driving adoption, mentoring designers, and raising the bar for system-level design craft, accessibility, and implementation quality across the UX organization.

You'll also help future-proof our design system by thinking about it not only as a resource for human collaborators, but as structured context for automated and AI-assisted workflows. This means designing its architecture, naming conventions, and documentation so that tooling, CLI interfaces, and AI agents can consume it reliably and without ambiguity.

Responsibilities:

• Own the design and technical direction of Beacon in close partnership with Engineering, defining what good looks like across interaction patterns, component behavior, and shared UX foundations
• Write production code: contribute directly to component architecture, token architecture, and the design-to-code pipeline, including Figma variables and sync workflows
• Partner with frontend engineers on CSS architecture, semantic HTML, and WCAG compliance to raise the bar for accessibility and implementation quality across the organization
• Mentor designers in accessibility, responsive systems, and implementation-aware design thinking
• Build automation and tooling that improves system compliance, efficiency, and programmatic access, including architecture and documentation designed to be consumed by AI-assisted workflows
• Drive adoption across product teams through contribution models, governance workflows, and documentation, without relying on formal authority
• Reduce fragmentation, track system health and accessibility metrics, and own versioning and deprecation communication to consuming teams

WHO YOU ARE

• Typically 5+ years in design systems, design engineering, or highly technical product design. Depth and quality of what you've built matters more than tenure
• Strong design craft judgment at the system level. You can define, evaluate, and defend what good looks like across interaction patterns and component behavior
• You write production code. Fluent in React and TypeScript, component architecture, modern CSS, and semantic HTML in a real codebase, not just prototypes
• Fluent in Figma, including variables, design tokens, and token-to-code pipeline workflows
• Experience driving accessibility improvements at scale: audits, remediation, or building accessible primitives from the ground up
• A track record of driving adoption across multiple product teams through influence and trust, not formal authority
• Comfortable in fast-moving environments with high ambiguity

This is not a role for someone who sits between design and engineering as a translator. You have to be able to originate design positions and implement them yourself.

Bonus if you have: 

• Experience with Storybook or equivalent component documentation platforms
• Familiarity with modern frontend frameworks such as React in a component library context
• Built internal developer tooling, automated validation systems, or CI/CD-integrated quality checks
• Contributed to open-source UI systems or frontend and design systems communities
• Integrated design systems with AI-assisted tooling or automated compliance workflows

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $136,000 and $205,275/year with an expected On Target Earnings (OTE) between $160,000 and $241,500/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.