• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

• Identity and Access Management (IAM) Expertise:
  • 5+ years of pre-sales engineering experience in IAM.
  • Strong understanding of IAM concepts, including OAuth 2.0, OIDC, and SAML.
  • Experience with lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
• Technical Proficiency:
  • Hands-on experience in one or more of the following development areas: web (JavaScript, HTML, frontend frameworks), mobile (iOS, Android), backend (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
  • Experience working with REST APIs, API Gateways, and SDKs.
  • Deployed applications on cloud platforms (AWS, Azure, GCP, Vercel, etc.).
  • Understanding of core security concerns in applications (password hashing, SSL/TLS, encryption at rest, XSS, XSRF).
• Customer Engagement & Communication:
  • Passion for serving customers, demonstrated in a customer-facing role (ideally pre-sales, but consulting or support also valued).
  • Ability to quickly communicate complex technical ideas, including on-the-fly whiteboard explanations.
  • Elite communication skills, confident in dispensing knowledge and presenting to highly skilled and experienced audiences.
• Strategic & Organizational Skills:
  • Territory management skills, including pipeline building and collaboration with sales counterparts for execution excellence.
  • Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Education & Travel:
  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
  • Typically 25% travel.

• Experience with Auth0, Auth0 FGA, or OpenFGA.
• Hands-on experience with Generative AI or LLM technology (LangChain, GenKit, LlamaIndex, etc.).
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine-Grained Authorization models.

LI#LS

P13976_3382181

Okta- Solutions Engineer- SLED

The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation.  Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager of Solutions Engineers, the Solutions Engineer is a functional business consultant,  with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing 

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role

• 3-5+ years pre-sales engineering experience.
• A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity.
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
• Deployed apps in cloud platforms: AWS, Azure, GCP, Vercel, etc.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Experience working with REST APIs, API Gateways, and SDKs
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Exceptional communicator.
• Confident dispensing knowledge to a highly skilled and experienced audience, presenting to large rooms filled with experts in the field
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
• Typically 25% travel.
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

You might also have (not mandatory):

• Hands-on experience with Generative AI or LLM technology such as LangChain, GenKit, LlamaIndex, etc.
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine Grain Authorization models
• Diagramming experience for user journey flows, complex architecture diagrams, etc.

#LI-San Francisco

#LI-RZ

P24424_3330263

The Engineering Architect Team

The Architecture team is a small group of very senior engineers reporting to our VP of Engineering Excellence, working broadly across the organization in collaboration with Engineering, Product, and Security.  We partner deeply with other Engineering teams for large projects, and provide direction and architectural guidance for smaller initiatives.  We have a dual-pronged charter to “level up the tech stack and level up the people stack” via both technical contributions and partnerships/mentoring.

In this role, you will have the opportunity to significantly contribute to Auth0’s future technology direction.  Through your experience, knowledge of industry trends, and technical abilities you will provide guidance, build proof of concepts, and deliver production software implementations that help Auth0 Engineering teams move faster by using and developing standard patterns and technologies. You will also help advance the engineering culture and help uplevel other engineers. Note that while this role involves a lot of guidance, documentation, and leadership, it also requires substantial hands-on coding and development of both applications and systems.

What you’ll be doing

• You will collaborate with Product, Security, and Engineering teams to define and continually improve Auth0’s technology stack and architecture.
• Foster and lead innovation in the IAM space, with a strong focus on Agentic Identity
• Lead initiatives to enhance, scale, and evolve Auth0’s product offerings.
• Embed within Engineering teams across the organization for large projects, while providing guidance and lighter touch engagements for smaller initiatives.
• Design, architect, and document large scale distributed systems.
• Lead the development of complex, broadly-scoped functionality in a very large and deep set of services and components.
• Teach by doing: coding, optimizing, and troubleshooting Node.js and Go applications in collaboration with feature development teams.
• Implement features and create consistent foundations using technologies such as AWS, Azure, Node.js, Go, MongoDB, Redis, PostgreSQL, Kubernetes.
• Investigate, understand, and resolve bottlenecks in our ability to scale, use resources efficiently, and maintain a 99.99% uptime SLA.
• Drive technical decision making while striving to find the right balance between factors such as simplicity, flexibility, reliability, cost, and performance.
• Participate in “round table” discussions and mentor team members and engineers throughout the organization to level up our people.
• Participate in our Engineering Leadership Team with other architects, directors, and executives.
• You will join our Incident Commander on-call rotation. Members of our team do periodic on-call rotation for high-severity incidents to help up-level our responses After spending time getting acquainted with our applications, systems, and processes, and getting training to 

What you’ll bring to the role

• Passion and thorough understanding of what it takes to build and operate secure, reliable systems at scale.
• Knowledge of Identity Protocols such as OAuth, OIDC and SAML.
• Industry knowledge of the Authorization and Authentication spaces.
• Experience in building AI Agents, and/or MCP servers applications. 
• Experience with security engineering and application security.
• Very strong written and verbal communication skills with a demonstrated ability to adjust your communication style to the intended audience, whether communicating with senior executives, customers, engineers, or product managers.
• Mastery and deep understanding of hands-on software development building distributed systems.
• Experience with API-first applications using REST and/or gRPC.
• Experience with multi-cloud environments and container deployments, particularly Kubernetes in AWS/Azure.
• Prior experience with application performance management, tracing, and performance testing tools.
• Excellence at creating clarity and alignment for technical initiatives. 
• Great ability to build trust through collaboration with multiple teams and get consensus on a vision.
• Knowledge of application security and cloud security best practices.
• 10+ years of software development experience.
• 5+ years of experience working on cloud applications.

And extra credit if you have experience in any of the following!

- Deep experience in Node.js (Javascript or Typescript), or Golang.

#LI-Hybrid

(P-3286_3209115)

Job Description

Okta is looking for a Senior Developer Advocate to become the voice of Auth0 in the developer community, primarily on X (Twitter), but extending across every platform where developers talk, argue, ship, and share. We don't need someone who can "do social media." We need someone who already lives in it: someone whose timeline is full of framework debates, shipping threads, and hot takes on the latest security disclosure, and who wakes up knowing what developers are talking about before the rest of the company does.

In this role, you will own Auth0's presence in the public developer conversation. You'll engage authentically with developers, amplify what we're building, surface what the community actually cares about, and help us move at the speed of the discourse. You'll turn real-time community signals into action, whether that's a timely thread, a piece of rapid-response content, feedback routed to the product team, or a connection with an influential voice in the ecosystem.

If you've built a following by being genuinely useful and opinionated in developer circles, and you want to do that full-time for one of the most widely-used identity platforms in the world, this is the role.

Core Responsibilities

• Community Listening & Trend Response: Dedicate time to actively monitoring developer conversations on platforms like Twitter/X, Reddit, and Hacker News. You will identify emerging trends in identity/security and mentions of Auth0, converting these insights into immediate opportunities. This could range from drafting a thoughtful reply or a "hot-take" blog post to commissioning a video explainer or routing critical feedback to the Product/Marketing teams.
• Own Auth0's Developer Presence on X and Beyond: Be the primary voice representing Auth0 in real-time developer conversations on X, as well as Reddit, Hacker News, Bluesky, and other platforms where developers gather. Post regularly, engage authentically, and build a consistent presence that developers actually want to follow.
• Turn Social Into a Feedback Channel: Systematically capture developer pain points, feature requests, praise, and criticism from public conversations and route them to Product, Engineering, and Marketing with context. You are the bridge between what developers say in public and what the company does next.
• Create Fast-Cycle, High-Signal Content: Write threads, short posts, quick takes, and lightweight explainers that ride the moment. When a topic is trending, you should be able to ship something valuable within hours, not weeks. Longer-form content (blog posts, video scripts) is secondary but expected when the moment calls for it.
• Collaborate With Internal Teams: Work closely with Product, Engineering, Developer Relations, and Marketing to ensure that what you're seeing externally informs what we build and how we talk about it. Help shape launch strategies, messaging, and positioning based on real community signal.

Minimum Qualifications

• Experience: 4+ years in developer advocacy, developer relations, or a community-facing technical role, with clear evidence of sustained public engagement with developer audiences.
• Established Social Presence: You have an active, authentic presence on X (and ideally other developer platforms). You don't need to be famous, but you should have a track record of engaging meaningfully in technical conversations and a following that reflects that. Share your profile, we will look.
• Technical Credibility: You can hold your own in a conversation about JavaScript/TypeScript frameworks, authentication flows, API design, or web architecture. You don't need to be a senior engineer, but developers should never feel like they're talking to a marketer.
• Speed and Editorial Judgment: You can assess whether something is worth responding to, draft something sharp, and ship it; all within a short window. You understand the difference between being fast and being reckless.
• Communication: Exceptional written English with a voice that feels natural on social platforms, clear, opinionated when appropriate, technically honest, and never corporate.

Preferred Qualifications 

• • Domain Knowledge: Familiarity with Identity protocols (OAuth 2.0, OIDC, SAML) and web security best practices.
  • Content Versatility: Experience producing short-form video (screen recordings, explainer clips, Loom-style walkthroughs) for social distribution.
  • Network in the Ecosystem: Existing relationships or mutual recognition with developers, advocates, or creators in the JavaScript, full-stack, or security communities.

Our Philosophy on AI

We believe AI is a powerful tool to accelerate research and structure ideas, but it is not a replacement for human expertise. We value AI-resilient content, unique, experience-based insights and verified code that generic models cannot replicate. We look for educators who use AI to work smarter, not to do the work for them.

#LI-Remote

P-1480.1

The Solutions Engineering Team - *This is a customer facing sales role. You must be in the USA. You will be required to travel at least 25% and attend an in person onboarding session.*

The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart.

The Senior Identity Specialist Opportunity

Reporting to the Senior Manager, Solutions Engineering, as a Senior Identity Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations.  You will educate customers on the best ways to implement Okta customer identity and access management solutions. 

What you’ll be doing: 

Strategic Customer Engagement:

• • Support strategic customer conversations aligning with technical and engineering leaders and stakeholders.
  • Deliver on emerging trends, industry best practices, and identity-driven digital transformation.
  • Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes.
  • Develop customer-centric points of view that translate Okta’s solutions to customer problems.
  • Lead deep technical Q&A discovery sessions for prospective customers to uncover their business requirements and communicate the value of solving for those requirements with Okta CIAM solutions.
  • Deliver interactive presentations and custom product demonstrations, tailoring communication to all levels of technical and customer identity expertise.
  • Whiteboard solution architecture, modeling how Okta’s CIAM solution will support their business requirements
  • Design, build, and execute well-defined, outcome-focused POCs
  • Maintain a broad and deep technical understanding of the Okta customer identity product lines and the underlying technologies and protocols
  • Craft engaging solution content to position Okta’s value across multiple business units, including software engineering, operations, product management, and business stakeholders

Technical Leadership:

• • Provide strategic and technical guidance to Solutions Engineering teams across both the Okta and Auth0 identity platforms.
  • Collaborate with the Global Office of Field CTO office team to deliver actionable insights from the field, validate customer needs, and identify recurring trends for the Okta Product & Engineering teams.
  • Deliver impactful keynote presentations, webinars, and technical sessions at industry and customer events.

Field Enablement and Collaboration:

• • Contribute to frameworks, tools, and content to support Solutions Engineering teams in executing effectively.
  • Partner with sales leadership to identify and address critical business opportunities and challenges.
  • Drive cross-functional collaboration to ensure seamless execution of global initiatives.
  • Innovate in tools and techniques to drive excellence and momentum
  • Partner with Enablement and Field CTO teams to drive regional events and align product messaging for regional GTM and SE teams.

Market Influence:

• • Represent Okta as a thought leader in the identity and security space.
  • Influence industry standards and participate in relevant technical advisory boards.

Innovation and Strategy:

• • Partner closely with OFCTO teams as an advocate for customer-driven innovation, market trends, and GTM insights to provide input to influence product teams.
  • Support, derive, and champion strategic initiatives that enhance Okta’s differentiation and business impact.

What You'll Bring to the Role

• 8+ years of experience in a presales or customer-facing role, including at least 3 years experience with CIAM projects
• 8+ years of development experience, preferably focused on application integration with identity services
• 8+ years of experience working with REST APIs and SDKs 
• Experience with customer identity and access management solutions (Okta/Auth0)
• Experience with authentication or authorization protocols (OAuth, OIDC, SAML)
• Ability to communicate complex ideas and solutions, incorporating whiteboarding, practical examples, and product demonstrations
• Demonstrated ability to solve complex technical problems with innovative solutions
• Strong communication and presentation skills, with experience contributing to technical events.
• Ability to effectively operate in a matrixed organization and manage cross-functional initiatives.
• Travel expectation: up to 40% for customer meetings, industry events, and internal off-sites.
• This is a remote position.

And extra credit if you have experience in any of the following! 

• Full-stack web application development experience (frontend and backend)
• Mobile (iOS, Android) development
• Demonstrated ability to architect and integrate scalable CIAM solutions, leveraging API-first approaches across web, mobile, and cloud platforms.
• Expertise in AI-driven customer experience integration with Auth0, including AI agents for internal or external use-cases, MCP servers, and Fine-Grained Authorization

#LI-Remote

#LI-CM

P24775_3365795

DRW is a major Chicago-based proprietary trading firm founded in 1992 by Don Wilson, specializing in diversified, technology-driven market-making and quantitative trading across asset classes including fixed income, options, derivatives, commodities, energy, equities, FX, and cryptocurrency.

DRW is building out a dedicated prediction markets desk focused on platforms such as Polymarket and Kalshi. As a Prediction Markets Trader, you will develop, execute, and optimize high-conviction trading strategies in binary event contracts. You will manage a live portfolio, targeting consistent positive expectancy through market making, microstructure exploitation, cross-platform arbitrage, event-driven momentum, and statistical models. This role requires genuine, demonstrated passion for prediction markets, strong quantitative reasoning, and the ability to operate in thin, volatile, event-resolution-driven environments.

Core Responsibilities:

• Monitor and trade active markets in real time across Polymarket (CLOB/Gamma/Subgraph APIs) and Kalshi (FIX/WebSocket/REST).
• Execute strategies including: market making with dynamic skew, microstructure arbitrage (order-flow and book-imbalance sniping), cross-platform arb, news/event momentum (sub-second reaction), and statistical pairs/mean-reversion.
• Develop and backtest models using historical tick data, Bayesian probability updates, NLP sentiment parsing, and ML for fair-value estimation.
• Collaborate with engineering on low-latency infrastructure (API integrations, order engines, anomaly detection).

Required Qualifications:

• Bachelor's or higher in Quantitative Finance, Statistics, Computer Science, Economics, Mathematics, or equivalent.
• Strong programming skills: Python (pandas, NumPy, backtesting).
• Solid foundation in probability, statistics, time-series analysis, and Bayesian methods.
• Hands-on experience with prediction market platforms (Polymarket and/or Kalshi APIs) or closely related domains (options, binary events, sports/event betting).
• Genuine, demonstrated interest in prediction markets — we expect you to be actively engaged with the space (personal trading, deep reading of protocols, following major resolutions, contributing to discussions, etc.). This is non-negotiable.

Highly Valued (but not strictly required):

• Prior profitable trading experience in prediction markets, options, or event-driven strategies (personal or professional).
• Familiarity with blockchain/DeFi tools (ethers.js, Polygon RPC, USDC wallets).
• Experience with low-latency systems, FIX protocol, or Web3 integrations.
• Track record of building and backtesting quantitative models with real historical data.
• Deep domain knowledge of high-impact events (politics, macroeconomics, climate, sports).

Who We’re Looking For: We are especially interested in exceptionally sharp, self-motivated individuals — including strong campus hires and new graduates — who are obsessed with prediction markets and can demonstrate clear, substantive engagement with the space. If you’ve been actively trading Polymarket/Kalshi, analyzing resolutions, building personal models, or following the ecosystem closely, we want to talk to you.

Apply With: 

• Resume
• Cover letter explicitly detailing your genuine interest in prediction markets (specific examples of your engagement: trades you’ve made, resolutions you’ve studied, models you’ve built, protocols you follow, etc.)
• GitHub, personal blog, or portfolio links showing relevant work

Applications reviewed on a rolling basis. Strong candidates will receive a technical screen, strategy discussion, and live coding/modeling exercise focused on real prediction market scenarios.

Location:  Flexible.  US-based preferred.

The annual base salary range for this position is $175,000 to $200,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus.  In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

#LI-GV1

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Senior Forward Deployment Engineer, you sit at the intersection of software engineering and customer impact. You build and deploy AI-powered integration and agentic workflow solutions directly with enterprise customers — from the first technical discovery conversation through post-launch enhancements. You are the engineer in the room who hears a customer problem and builds the solution. Speed matters here — the ability to write optimized, production-grade code fast and deploy it to customers without long feedback cycles is what makes the FDE function valuable. Strong data structures and algorithms fundamentals and an innovative, non-obvious approach to problem solving are core to what we look for. AI fluency — building agentic workflows and using LLMs as a daily engineering tool — is a baseline expectation for everyone on this team, not a specialization.

What you'll be doing:

• Build and deploy integration solutions — EDI (214, 315), callbacks, custom payload mapping, and API integrations — with production-grade quality and full test coverage
• Deploy agentic AI workflows that orchestrate supply chain operations live with customers present — configuring and deploying in the call, not gathering requirements to build later
• Write and extend LangGraph-based workflow extensions and wrapped action customizations in Agent Studio
• Use Claude, OpenAI, and other LLMs across the entire workflow — requirements documentation, integration design, code generation, testing and deployment; LLMs are not a convenience tool, they are how this team works
• Participate in customer discovery and technical clarification calls — answering complex technical and product questions with concrete, innovative solutions in real time
• Write thorough root cause analyses for integration failures and own the fix through to resolution
• Perform code reviews on integration and AI workflow work and maintain the team's quality standards before any customer deployment
• Contribute to the team's reusable integration package and AI workflow template library as you build
• Mentor incoming FDEs — pair on hard problems, accelerate their ramp-up, and share institutional knowledge
• Collaborate with Implementation Managers, Customer Success Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer outcomes

About the team:

At FourKites, our teams solve complex, high-impact problems that move the world’s supply chains—from delivering critical medical supplies to keeping grocery shelves stocked. We’re a group of curious, customer-obsessed problem solvers who value empathy, inclusivity, and diverse perspectives. Working closely with Fortune 100 customers, our teams sit at the intersection of cutting-edge AI and real-world enterprise systems to build solutions that are practical, scalable, and transformative.

Who you are:

• 5+ years of software engineering experience — what matters more than tenure is the depth and quality of what you have built
• Strong proficiency in Java (required) — writes clean, optimized, production-grade code with proper error handling, test coverage, and clear design thinking from day one
• Strong foundations in data structures and algorithms — able to reason about time and space complexity, choose the right data structures for the problem, and write code that performs at scale without being told how
• Strong software design instincts — designs integration solutions that are modular, maintainable, and built to evolve; doesn't just write code that works today, writes code that holds up over time
• Writes code at speed without sacrificing quality — can take a customer requirement from problem statement to working, deployed solution faster than traditional development cycles allow; this is a core expectation, not a nice-to-have
• Innovative problem solver — approaches integration and AI workflow challenges with genuine curiosity, finds non-obvious solutions, and doesn't default to the first approach that comes to mind
• Proficient in REST APIs, HTTP/HTTPS, SFTP, and core data formats — XML, EDI, JSON, flat files — can read, write, and transform all of them
• Working knowledge of enterprise integration patterns and how to apply them in distributed, multi-tenant systems
• Solid working understanding of LLMs, prompt engineering, and agentic workflow design — hands-on, not theoretical
• Uses Claude, OpenAI, or equivalent LLMs across the full workflow — requirements documentation, integration design, code generation, debugging, testing and deployment; not just as a coding assistant but as a core engineering tool
• Familiar with agentic frameworks such as LangGraph or LangChain and has built or configured at least one AI workflow in production or a meaningful side project
• Understands authentication patterns: OAuth 2.0, API keys, basic auth, token lifecycle management
• Comfortable on customer calls — communicates technical concepts clearly to both technical and non-technical stakeholders
• Able to deploy agentic workflows live with customers present, handling configuration and troubleshooting in the moment

Preferred Qualifications

• Experience in supply chain, logistics, transportation, or B2B SaaS platforms is a strong plus
• Familiarity with enterprise integration patterns and the ability to select the right approach for a given business and technical scenario
• Familiarity with EDI standards, carrier integrations, TMS/WMS systems, and supply chain data flows
• SQL proficiency — Snowflake experience is a plus
• Experience with low-code/no-code workflow automation platforms such as Pipedream, n8n, Temporal, or equivalent
• Proficient with Lucidchart, Miro, draw.io, or similar tools to document and communicate integration designs visually — the ability to make a complex data flow readable to a customer or a non-technical stakeholder matters as much as the build itself
• Experience working with enterprise customers in a post-sales, implementation, or technical account role
• Familiarity with webhook and callback delivery architecture

Compensation

The expected annual base salary range for this role is $110,000 - $150,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

• Medical, Dental & Vision benefits starting on first day of employment

• 401k Retirement savings with employer match

• Bonus and incentive compensation as well as employee stock option program

• Employer paid life insurance and short term disability insurance

• Generous PTO, global recharge days, and volunteer days

• Paid parental leave for all parents

• Family planning and inclusive wellbeing resources

• Technology reimbursement

• Commuter benefits for in-office employees (Chicago)

• Annual Wellness Stipend

• Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

**We are only hiring for this role in the CST or EST time zones**

At Greenlight Guru, we help the world’s most innovative medical device companies bring high-quality, life-changing products to market faster. We serve 1000+ global customers with our quality management and clinical data capture software, helping them get their products on the market and keep them there. 

When you join the team at Greenlight Guru, you’ll be a part of a collaborative, mission-driven team working in one of the most exciting and rewarding industries on the planet. Backed by JMI Equity, one of the premier growth equity firms for SaaS companies, Greenlight Guru is growing—and looking for individuals who are difference makers. Is that you?

We are looking for a commercially-minded, revenue-driven, highly technical Solutions Engineer to join our organization with a heavy focus on selling to software engineering teams. Reporting to the Director of Product Marketing, you are responsible for translating our product strategy into confident, effective value-based selling. You will work alongside Sales to support live deals, bring product and technical depth into buyer conversations, and turn field experience into reusable assets that scale across GTM. You focus on the last mile of the buying journey - proving technical fit, reducing risk, and helping buyers move forward with confidence. While you are a strategic partner to Sales on active deals, being situated within the Product Marketing team allows you to act as a critical bridge between our product’s capabilities and our market-facing message. You are a technical storyteller who knows how to connect "how it works" with "why it matters." You’ll use real-world deal experience to stress-test and refine our positioning, competitive strategy, and the assets we use to win.

Responsibilities

Value Selling & Deal Execution

You own technical confidence in active deals and are accountable for buyer certainty in our technical fit. Your performance is largely measured by your impact on revenue.

• Technical Discovery & Diagnosis: Lead additional deep-dive discovery during demos to uncover a prospect’s current tech stack and pain points. You help diagnose the technical "why" before prescribing a solution.
• Value-Based Demonstrations: Deliver demos tailored to the buyer’s specific goals and success criteria. Lead with value and differentiation, not feature walkthroughs.
• Trial & Evaluation Ownership: Own the trial experience end-to-end, including setup, guidance, and success criteria. Ensure trials clearly demonstrate value and differentiation.
• Technical Deal Support: Act as a persistent partner in the deal, not a one-time resource. Stay current on deal status, identify technical risks, and partner with AEs to move deals forward.
• Expansion & RFP Support: Support expansions and at-risk renewals. Partner with AEs and PMM to ensure RFPs have high positioning impact and technical clarity.

Technical Assets & Demo Environments

You are responsible for maintaining the "technical sales toolkit," ensuring the GTM team has accurate, field-ready assets to sell efficiently.

• Scalable Asset Creation: Build and maintain reusable technical sales assets—such as walkthroughs, video snippets, and PoC templates for APIs/integrations—that help the field scale.
• Demo Environment Ownership: Maintain stable and accessible demo environments. You ensure demo data supports realistic, value-based storytelling for our core personas.
• Demo Narrative: Collaborate with PMM to ensure the core demo narratives are technically accurate and reflect how the product is actually used in the field.

Cross-Functional Collaboration & Enablement

You act as the resident technical authority, ensuring seamless alignment between the Product, Marketing, and Sales organizations.

• Cross-Functional Collaboration: Serve as the trusted technical lead for AEs, AMs, and CSMs. You are a strong collaborator who bridges the gap between technical details and GTM strategy.
• Product Readiness: Stay current on what’s shipping and why it matters. Translate new features into demo-ready flows, technical FAQs, and narratives for the GTM team.
• Field Intelligence Loop: Serve as the "voice of the buyer." Identify patterns in technical objections or competitive gaps and provide clear, actionable feedback to Product to influence the roadmap.

Candidate Profile

• Commercially Minded: You understand that technical depth exists to win deals and drive revenue.
• Strategic Partner: You know when to lead technically and when to support the broader sales strategy.
• Solution Storyteller: You can translate product capabilities into outcomes that actually matter to a buyer.
• Ownership Mindset: You treat deals, proof points, and internal process improvements as your personal responsibility.

Qualifications

• Technical Sales Experience: Proven track record delivering value-led technical demonstrations to software engineers and highly technical buyers, translating complex platform capabilities (APIs, integrations, developer workflows) into clear business and technical outcomes.
• Software Development Fluency: Strong working knowledge of modern SDLC practices, including requirements management, Git-based version control, CI/CD workflows, and release processes, with hands-on experience using Jira and similar developer tools (e.g., issue tracking, sprint boards, workflow configuration) in real engineering environments.
• API & Integration Literacy: Practical understanding of REST APIs, authentication methods, and system integrations - confident discussing how systems connect, how data flows between platforms, and how traceability or automation is maintained.
• Code Familiarity: Hands-on familiarity with code platforms (you have written or actively used code-based tools) and can speak fluently about repositories, commits, pull requests, and automation workflows.
• SaaS Background: Experience at a small-to-mid-sized SaaS company where you helped build or refine the SE function, processes, or demo environments - not just operate within an established structure.
• Revenue Impact: A clear track record of directly supporting revenue, advancing complex opportunities, and influencing deal outcomes in partnership with Account Executives.
• Learning & Ownership Mindset: Thrives in a fast-moving, evolving environment — actively seeks feedback, adapts quickly, rolls with change, and contributes ideas that help the team continuously improve how we sell and deliver technical value.
• Nice to Have: Experience in life sciences/medtech environments or running technical proof-of-concepts.

Benefits you’ll enjoy:

• Flexible Paid Time Off policy and working hours
• Home Office stipend for new hires
• Multiple Medical Insurance options, plus Dental and Vision
• 401k (with company match) 
• Equity Program Eligibility (based on role and/or tenure)
• Paid Maternity and Paternity Leave
• Disability insurance

Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you need assistance or accommodations to submit your application for this position, please email careers@greenlight.guru.

Overview

The Associate Director, CRM Development plays a critical role in architecting and scaling the technology foundation that powers TripleLift's go-to-market engine. In this position, you will serve as the primary owner and developer of our Salesforce org - driving everything from custom object builds and workflow automation to data integrity, integrations, and platform governance. Beyond SFDC, you will own and manage our full GTM tech stack — including Outreach, Gong, MediaRadar, and other tools — making deliberate architectural decisions about how these systems connect and interact, while also owning vendor relationships, ensuring data integrity and revenue reporting standards, and enabling our Sales, Revenue Operations, and Account Management teams to operate at peak efficiency.

You will partner closely with Revenue Operations, Sales leadership, and cross-functional stakeholders to translate business requirements into scalable technical solutions - ensuring our systems evolve in lockstep with how we go to market. This is an exciting opportunity for a technically deep, business-minded developer who wants to own a high-impact stack end-to-end, build meaningful infrastructure from the ground up, and play a central role in accelerating revenue growth at a leading programmatic advertising company.

Responsibilities

• Own end-to-end Salesforce development, including custom objects, Apex, Lightning Web Components (LWC), flows, validation rules, and other platform configuration across Sales & Service Cloud and any integrated products
• Architect, build, and maintain integrations between Salesforce and the broader GTM tech stack — including Outreach, Gong, MediaRadar, and other revenue-facing tools — ensuring clean, reliable data flow across systems
• Partner with Revenue Operations and Sales leadership to translate business requirements into scalable technical solutions, managing the full development lifecycle from scoping through deployment
• Govern data quality and integrity across the GTM stack, establishing standards for hygiene, deduplication, and taxonomy that support accurate reporting and forecasting
• Evaluate, implement, and optimize new GTM technologies, serving as the internal subject matter expert on tool selection, vendor management, and platform roadmap
• Proactively monitor platform health across the GTM tech stack, triaging and resolving issues as they arise and managing bug fixes through their full lifecycle from identification through resolution.
• Partner with BI/Data teams to surface Salesforce data in downstream reporting tools (e.g., Snowflake, Omni), and support initiatives to connect BI tooling to CRM infrastructure.

Education & Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field required
• 5+ years of hands-on Salesforce development experience, including custom objects, Apex, Lightning Web Components (LWC), flows, and REST/SOAP API integrations
• Salesforce Administration Required

Role Overview

We are seeking a technically-minded Product Manager to join our Ecosystem team. Your primary mission is to support and scale our integrations into core banking systems. You will act as the tactical engine for the team, serving as the "bridge" between our platform and the legacy systems our clients rely on. You will be responsible for the "plumbing" of our integrations—ensuring data flows accurately, documentation is impeccable, and technical requirements are clearly defined for our engineering squads.

Key Responsibilities

Core Integration Execution & Mapping

• Technical Data Mapping: Own the field-level mapping between core banking schemas (SOAP/REST/Legacy) and our internal data models. Ensure that data required for underwriting and account opening is accurately translated across systems.
• Requirement Translation: Take high-level integration goals from the team and translate them into detailed technical user stories and JSON payload specifications for engineering.

Technical Documentation & Knowledge Management

• Core Playbooks: Maintain high-quality technical documentation for each core provider, including API specifications, sequence diagrams, and configuration guides.
• Standard Operating Procedures: Create and update internal "Core Integration Playbooks" to ensure that the knowledge of how to connect to specific banking cores is centralized and repeatable.

Testing, Validation & Quality Assurance

• UAT Leadership: Lead User Acceptance Testing (UAT) for all new core integrations. Document edge cases and identify bugs specifically related to data discrepancies between the Core and the LOS.
• Engineering Liaison: Serve as the first point of contact for engineering when technical roadblocks arise during the integration build, providing clarity on core data behavior and requirements.

Scaling & Standardization

• Core Adapter Development: Assist the team in transitioning from "custom projects" to "standardized products" by identifying commonalities across core providers to help build reusable "Core Adapters."
• Implementation Support: Build the internal toolkits and technical checklists used by Implementation and Sales Engineering teams to validate core connectivity during the onboarding cycle.
• AI-first solution Mindset. Utilize best of breed tools/agents to bring velocity, scale and repeatability to our integration processes.

What You Bring to the Table

• Core Banking Awareness: You have a strong interest in—or previous exposure to—banking "Cores" (e.g., FIS, Fiserv, Jack Henry) and understand their fundamental role in the financial ecosystem.
• Technical Literacy: You are comfortable reading API documentation, reviewing data schemas, and discussing technical concepts (like authentication or payload structures) with engineers.
• Analytical Precision: You are meticulous with data. You understand that in core integrations, a single mismapped field can disrupt a loan application or account opening.
• Communication Bridge: You can navigate "bank-speak" from our clients' IT departments and translate it into "tech-speak" for our internal development teams.
• Problem Solving: You are a resourceful researcher who can dig into legacy documentation to find the specific data points needed to solve an integration gap.

Reporting: Reports to VP of Product

Salary: $75,000 - $100,000

Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to compliance, privacy, security, ethics, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

Your Mission

• Establish Trusted Advisor status with senior business and technology leaders.
• Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
• Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
• Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
• Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
• Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
• Translate and implement strategic needs into functional OneTrust technology-driven solutions.
• Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
• Successfully present to both implementation teams and C-level executives, earning their trust.
• Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
• Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
• Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
• Engage with customers to build long-term strategic relationships and ensure ongoing success.
• Mentor junior team members to enhance their strategic skills and knowledge.
• Establish structured feedback loops with customers to continuously improve OneTrust products and services.

You Are/Have

• Demonstrated ability in management, mentorship, and organizational behavior.
• Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
• Deep aptitude for communicating complex business and technical concepts using visualization and modeling aids.
• Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
• Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
• Impressive written and verbal communication skills, including proficient presentation abilities.
• Ability to work autonomously, prioritize, multitask, and perform appropriately under deadlines.

Your Experience Includes 

• BA/BS in a related subject is required
• 3-5 years of experience in a Privacy role
• Demonstrated success working with enterprise customers on technical products
• Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
• Functional experience in troubleshooting software and web services
• Experience in using software for reporting and task management such as Salesforce preferred

Extra Awesome 

• Relevant certifications (CIPP/E, CIPP/US, CIPM, CIPT, FIP, GRCP, GRCA, AIGP, LPEC, etc.)
• Knowledge of privacy, ethics, security, data governance, risk management, compliance, or sustainability concepts or industry trends
• Intermediate/ Expert working knowledge of the following:
  • APIs (REST and SOAP)
  • File access, sharing, and/or management workflows (S3 and SFTP)
  • Various web application authorization types (Basic, Bearer, OAuth 2, API Key, Custom, Open ID Connect, etc.)
  • Related programming/scripting languages and libraries (JavaScript, Python, PowerShell, SQL, C#, Ruby, PHP, FreeMarker, etc.)
• Extensive experience implementing and troubleshooting integrations
• Excel at learning emerging technologies and creating technical solutions

What's the opportunity? 

Are you seeking to make an outsized impact in your next role? Do you want to drive exceptional value for companies that are transforming their businesses through the deployment of AI Agents?

Look no further, Intercom is seeking an AI Deployment Architect to drive successful implementations of Fin, our cutting-edge AI Agent that is transforming the way our customers interact with their end users. As the go-to expert on the Professional Services team for all things Fin, you’ll play a key role in shaping the deployment framework for Fin, so our customers are able to deliver intelligent, personalized, actionable, and fully automated support experiences that make every single customer feel understood and valued.

In this role, your primary focus will be to drive exceptional value during the implementation of Intercom’s AI-first Customer Support solutions by providing deep expertise to get customers to the outcomes they want to achieve. 

What will I be doing? 

• Own and optimize the playbook for Fin deployment across our customer base
• Conduct detailed discovery sessions with customers to gather information about their current operations, tech stack, and typical customer queries to define a path to reach 100% automation 
• Develop a tailored deployment plan for each implementation that highlights readiness to deploy an AI-first solution through the lens of their team today
• Develop a change management methodology that supports customers through the transformation of their Support Organization
• Develop a deployment strategy for our comprehensive suite of AI-tools
• Analyze customer data to develop a robust set of recommendations to optimize customer outcomes such as resolution rates and CX Score 
• Work with the rest of the Professional Services team to execute customer deployments of Fin
• Help guide the Success & Solutions organization to develop a robust set of best practices to scale across our customers
• Collaborate with internal teams, such as Sales, Engineering, Product Management, and Support, to address any challenges and ensure a smooth implementation experience.
• Work with our Product Team to pressure test alphas / betas and develop deep understanding of common customer use cases
• Provide detailed feedback to our Product team on high priority features requested by customers

What skills do I need? 

• 5-7 Years in a Customer Facing role
• Bachelor's degree in a relevant field or equivalent practical experience
• Exceptional problem-solving skills, with the ability to analyze complex requirements and propose effective solutions
• Excellent communication, presentation, and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Ability to handle multiple client projects simultaneously and prioritize tasks effectively
• Passion for delivering exceptional customer service and driving customer success

Bonus skills & attributes 

• Experience with AI Agents and / or generative AI 
• Basic understanding of RESTful API integrations 
• Basic understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels 
• Experience in Knowledge Management

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $141,800-$169,313. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

What's the opportunity? 

Are you seeking to make an outsized impact in your next role? Do you want to drive exceptional value for companies that are transforming their businesses through the deployment of AI Agents?

Look no further, Intercom is seeking an AI Deployment Architect to drive successful implementations of Fin, our cutting-edge AI Agent that is transforming the way our customers interact with their end users. As the go-to expert on the Professional Services team for all things Fin, you’ll play a key role in shaping the deployment framework for Fin, so our customers are able to deliver intelligent, personalized, actionable, and fully automated support experiences that make every single customer feel understood and valued.

In this role, your primary focus will be to drive exceptional value during the implementation of Intercom’s AI-first Customer Support solutions by providing deep expertise to get customers to the outcomes they want to achieve. 

What will I be doing? 

• Own and optimize the playbook for Fin deployment across our customer base
• Conduct detailed discovery sessions with customers to gather information about their current operations, tech stack, and typical customer queries to define a path to reach 100% automation 
• Develop a tailored deployment plan for each implementation that highlights readiness to deploy an AI-first solution through the lens of their team today
• Develop a change management methodology that supports customers through the transformation of their Support Organization
• Develop a deployment strategy for our comprehensive suite of AI-tools
• Analyze customer data to develop a robust set of recommendations to optimize customer outcomes such as resolution rates and CX Score 
• Work with the rest of the Professional Services team to execute customer deployments of Fin
• Help guide the Success & Solutions organization to develop a robust set of best practices to scale across our customers
• Collaborate with internal teams, such as Sales, Engineering, Product Management, and Support, to address any challenges and ensure a smooth implementation experience.
• Work with our Product Team to pressure test alphas / betas and develop deep understanding of common customer use cases
• Provide detailed feedback to our Product team on high priority features requested by customers

What skills do I need? 

• 5-7 Years in a Customer Facing role
• Bachelor's degree in a relevant field or equivalent practical experience
• Exceptional problem-solving skills, with the ability to analyze complex requirements and propose effective solutions
• Excellent communication, presentation, and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Ability to handle multiple client projects simultaneously and prioritize tasks effectively
• Passion for delivering exceptional customer service and driving customer success

Bonus skills & attributes 

• Experience with AI Agents and / or generative AI 
• Basic understanding of RESTful API integrations 
• Basic understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels 
• Experience in Knowledge Management

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $157,500-$188,125. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

What you'll do: 

As an API Support Specialist, you will work closely with vendors, development teams, and internal stakeholders to design, support, improve, and maintain API integrations that drive seamless financial experiences for our expanding customer base. This role requires a blend of technical expertise, problem-solving skills, and cross-departmental collaboration to meet both business and technical objectives. 

This is a terrific opportunity for an individual who is passionate about working with cutting-edge technology, supporting innovative API solutions, and contributing to the growth of NinjaTrader and our partners. If you are a self-starter who thrives in a dynamic environment and enjoys working on impactful projects, we encourage you to apply! 

In this role you will: 

• Provide first response technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently 
• Be a first responder to critical system incidents or outages and effectively communicate with partners during these issues 
• Act as a key contributor to the launch of new products and services, collaborating with Product, Engineering, and other departments 
• Serve as part of the on-call rotation to respond to outages or partner issues, ensuring reliable coverage and minimal disruption to operations 
• Maintain active communication and support with API users via customer service channels
• Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely 
• Collaborate across multiple departments to ensure technical and business objectives are met 
• Advocate for developers by driving feature requests and requirements with Product and Engineering teams 
• Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities 

What you'll need: 

• Experience in API Support or 3+ years of software development 
• Demonstrated expertise with WebSockets, SQL, JSON, or using third-party REST APIs 
• Demonstrated ability to manager and respond to time-sensitive incidents, including participation in a periodic on-call rotation outside normal business hours
• Experience with JIRA ticketing systems, GCP logs, and BigQuery are a plus 
• Experience with Java, C++, .NET, and other programming languages are a plus 
• A passion for excellent documentation, with strong oral and written communication skills 
• Experience troubleshooting complex problems, working effectively across multiple teams 
• Availability for 1st shift hours: 5:00am–2:30pm or 8:00am–4:30pm CST (fairly flexible and customizable) 

Compensation: 

The salary range for this role will be $70,000.00 - $80,000.00 USD. In addition, this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. 

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 

• 20 additional flex remote days annually 
• 5 Company Wide Office-Optional weeks tied to major holidays 

What's the opportunity? 

With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.

As a Technical Support Specialist, you'll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well!

If this is the kind of role that excites you, then we want you as our next Technical Support Specialist.

What will I be doing? 

• Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.
• Owning customer communications and issues from initial contact until resolution.
• Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of.
• Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
• Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers.
• Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes.
• Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams.

What your first 6 months will look like:

In your first 30 days you will: 

• Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals.
• Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments.
• Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions.
• Showcase successful and proactive communication about your training progress and needs/questions that arise.

In your first 60 days, you will: 

• Continue to complete CS trainings and pass relevant assessments successfully and on schedule.
• Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query.
• Demonstrate ownership in the execution of your work.
• Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda.

In your first 90 days, you will: 

• Receive QA reviews and action feedback.
• Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development.
• Contribute outside of the inbox via sharing suggestions and ideas for how we can improve.
• Successfully meet KPI targets and/or goals.
• Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy.

What skills do I need? 

• 3-4+ years of technical support experience, ideally within a software/SaaS environment.
• Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.)
• A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Intercom’s REST API.
• Strong customer focus (excels at & enjoys helping customers)
• Strong communication skills (ability to question, clarify, empathize, use appropriate tone & language, personable)
• Strong problem solving skills (ability to think critically and learn on-the-fly)
• Ability to troubleshoot and utilize resources to answer questions on baseline topics
• Ability to take on & action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners.
• Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support.
• Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.

Bonus skills & attributes 

• Experience using Intercom, or similar SaaS platforms.
• Experience as Tier 2 or similar level of support.
• Experience in coaching & mentoring teammates.
• Experience in helping customers make the most of their current subscriptions.
• Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.

You’ll Thrive Here If You:

• Are passionate about leveraging AI to enhance support experiences and drive team performance.
• See support as an exciting opportunity to solve daily customer related puzzles.
• Like finding ways to work smarter, not just harder.
• Are hungry to learn, iterate, and help build something great.
• Are excited by ownership, accountability and feedback—you don’t just do the work, you shape how it’s done, and are ok with sharing both constructive feedback & kudos about it.

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $62,000 - $74,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Why project44?  

At project44, we believe in better.  

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.  If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. 

About the Role

We are looking for a dynamic and accomplished Business Applications Manager to join our Global Information Systems (GIS) team. This is a high-visibility, strategic role that sits at the intersection of technology and business leadership. You will engage directly with VPs, Senior Directors, and other executive stakeholders to uncover automation and agentic AI opportunities, translate complex business requirements into scalable solutions, and deliver intelligent workflows that drive measurable impact across the organization.

The ideal candidate is equally comfortable presenting a roadmap to business executives and building an agentic AI pipeline in a development environment. You bring deep technical expertise across our core GIS platforms — Salesforce, Power BI, Snowflake, NetSuite, and Workato — and a proven track record of delivering enterprise automation at scale with an aptitude to understand business process flows.

Key Responsibilities

Executive Stakeholder Engagement

• Serve as a trusted advisor to VPs, Senior Directors, and business unit leaders to identify, prioritize, and scope automation and AI opportunities.
• Lead discovery sessions and requirements workshops with senior stakeholders, translating high-level business goals into clear, actionable technical specifications.
• Communicate complex technical solutions in business terms — presenting roadmaps, ROI projections, and project updates to executive audiences with clarity and confidence.
• Build and maintain strong cross-functional relationships to ensure alignment between GIS capabilities and organizational priorities.

Automation Architecture & Delivery

• Design, build, and deploy enterprise-grade automation solutions using Workato and complementary iPaaS or workflow tools.
• Architect end-to-end integrations across Salesforce, NetSuite, Snowflake, Power BI, and other enterprise platforms.
• Develop and implement agentic AI solutions — autonomous agents and intelligent workflows — that reduce manual effort, eliminate process bottlenecks, and improve decision-making.
• Establish best practices for automation governance, including documentation, testing, error handling, and monitoring.

GIS Platform Expertise

• Collaborate with the GIS team on platform administration, configuration, and optimization across Salesforce, Power BI, Snowflake, NetSuite, and Workato.
• Identify and implement improvements to existing integrations and data flows between GIS platforms.
• Ensure data integrity, security, and compliance standards are maintained across all automation touchpoints.
• Provide technical guidance and mentorship to GIS team members on automation and AI capabilities.

AI Strategy & Innovation

• Stay ahead of the rapidly evolving AI landscape and proactively bring forward opportunities to apply emerging tools and techniques.
• Build and iterate on AI-powered solutions leveraging frameworks such as LangChain, Microsoft Copilot Studio, Anthropic Claude, or similar platforms.
• Partner with leadership to develop and execute a multi-year automation and AI roadmap aligned to business strategy.
• Define KPIs and success metrics for automation initiatives and report progress to stakeholders.

Required Qualifications

• Education: Bachelor’s degree in information systems, Computer Science, Business Administration, Engineering, or a related field.
• Experience: Minimum 5–7 years of experience in automation, systems integration, or AI/data roles within an enterprise environment.
• Executive Presence: Demonstrated ability to engage, influence, and present to senior business leaders (VP-level and above); strong executive communication and facilitation skills.
• Workato: Hands-on experience building and managing enterprise automation and integration workflows in Workato or a comparable iPaaS platform (e.g., MuleSoft, Boomi, Zapier Enterprise).
• Salesforce: Strong working knowledge of Salesforce CRM, including integrations, data models, and workflow automation (Flow, Apex, or similar).
• Snowflake: Proficiency in SQL and experience managing data pipelines and models in Snowflake.
• Power BI: Ability to design and publish executive-level dashboards and reports; DAX experience preferred.
• NetSuite: Deep understanding of NetSuite data models (transactions, entities, and GL impact). Experience integrating NetSuite with external systems (billing, CRM, data platforms)
• Agentic AI: Practical experience designing and deploying autonomous AI agents and intelligent automation workflows to solve real business problems.
• Strong project management skills with the ability to lead multiple initiatives simultaneously.
• Excellent written and verbal communication skills with a consultative, business-first mindset.

Domain Expertise (Highly Desired)

• Experience supporting or integrating “systems of record” across Finance, RevOps, in a Software company 
• Strong understanding of quote-to-cash, order-to-cash, or finance workflows
• Experience building integrations that support revenue, billing, or financial reporting processes

Preferred Qualifications

• Master's degree in a relevant field.
• Workato automation certifications or equivalent iPaaS credentials.
• Experience with Python, JavaScript, or REST API development for custom integrations.
• Familiarity with Azure, AWS, or GCP data and AI services.
• Experience with AI frameworks such as LangChain, AutoGen, Microsoft Copilot Studio, Anthropic Claude, or similar agentic AI frameworks.
• Prior experience working within a Global IS/IT, or enterprise systems team in a complex, multi-platform environment.
• Background in a high-growth or global organization with cross-functional stakeholder management experience.
• • In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office Four days weekly

Diversity & Inclusion

We’re designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it’s up to us to create a company where anyone can bring their authentic self to work everyday. We’re constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It’s on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We’re building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

RAPP Chicago is looking for a Senior SDET to join our award-winning Technology team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

RAPP has a tradition that encourages entrepreneurial thinking, innovative solutions, and the conviction to executive. We seek individuals who thrive in fast-paced, problem-solving environments. We are looking for a talented Sr SDET with a specialty in performance engineering.

YOUR RESPONSIBILITIES:

• Design, develop, and maintain automated test frameworks across functional, integration, and regression layers.
• Shift quality left by embedding in feature squads contributing to testable design, acceptance criteria, and code reviews.
• Own test automation integration within CI/CD pipelines (GitHub Actions, CodePipeline, Jenkins).
• Champion testing standards, patterns, and reusable tooling across engineering teams.
• Define and own the performance testing strategy covering load, stress, soak, spike, and chaos scenarios.
• Establish SLO/SLA baselines in collaboration with Engineering, Product, and Platform teams.
• Author performance testing standards and runbooks for org-wide adoption.
• Build and maintain performance test suites using k6, Gatling, or Locust scripted, version-controlled, and CI-integrated.
• Model realistic traffic patterns, data volumes, and concurrency profiles against AWS-hosted services.
• Design tests targeting API Gateway, Lambda cold starts, ECS/EKS container throughput, RDS/Aurora query latency, and SQS/SNS queue depth under load.
• Profile Lambda execution duration, memory utilization, and concurrency limits.
• Evaluate RDS/Aurora connection pool exhaustion, slow query patterns, and read replica lag under load.
• Automate baseline comparison runs on every release candidate; surface regressions before they reach staging.
• Integrate AWS Load Testing solutions (e.g., Distributed Load Testing on AWS, Artillery Cloud) for large-scale test execution.
• Deliver clear, business-contextualized performance reports to engineering leadership translating p99 latency and error rates into user and revenue impact.
• Maintain a performance health dashboard (CloudWatch dashboards or Grafana) visible to all engineering stakeholders.

REQUIRED SKILLS

• Bachelor’s degree in Computer Science, Systems Engineering, or related field.
• 5+ years in software test automation with focus in performance engineering
• Proficiency in Python or JavaScript.
• Basic understanding of unit testing frameworks such as PyTest, Mocha, or Jest.
• Exposure to API testing tools such as Postman or REST Assured.
• Knowledge of Git or GitHub.
• Familiarity with CI/CD tools such as GitHub Actions, Azure DevOps, or Jenkins.
• Solid understanding of cloud platforms (AWS or Azure) and containerization (Docker).

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $90,000 - $99,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Role: System Operations Engineer 

Company: Geneva Trading 

(Chicago) 

About the Role 

As a System Operations Engineer at Geneva Trading, you will maintain the high-performance infrastructure that powers our global trading operations. You will go beyond traditional desktop support to ensure the reliability and scalability of our Windows-centric environment. This position requires a proactive mindset—balancing technical troubleshooting with automation projects to enhance system uptime and user productivity. 

Key Responsibilities 

• Endpoint & Identity Management: Utilize Microsoft Intune and Entra ID to manage device lifecycles, configuration profiles, and user identities. You will ensure workstations are compliant, secure, and optimized for trading and administrative functions. 

• Functional Automation: Shift from basic scripting to functional programming principles. You will use PowerShell as an example of a functional tool to build modular, idempotent, and reusable automation for user provisioning and software deployments. 

• API Integration: Use REST APIs to connect infrastructure tools, automate data pulls, and streamline workflows between different platforms. 

• Infrastructure & Data Center Awareness: Provide technical support for data center operations, including familiarity with racking/stacking and using LOM (Lights-Out Management) tools like iDRAC or iLO for remote server administration. 

• AI & High-Performance Computing: Support the hardware and software environments required for AI and Machine Learning workloads, including high-spec GPU workstations and server configurations. 

• Performance Engineering: Conduct system testing to identify inefficiencies in hardware (CPU/GPU/Memory) and software deployments to maintain a low-latency edge. 

• Documentation: Maintain rigorous documentation for trading applications, exchange connectivity, and internal SOPs. 

Qualifications 

• Experience: 3–5 years in System Operations, Systems Engineering, Desktop Engineering or a high-pressure Technical Support role. 

• Technical Stack: * OS: Strong proficiency in Windows (10/11 & Server). 

• Management: Practical experience with Microsoft Intune and a solid understanding of Entra ID (Azure AD). Understanding of Active Directory  

• Functional Programming: Proficiency in a functional programming style; while we use PowerShell for automation, we value the ability to write clean, logic-driven, and testable code. 

• Connectivity: Experience using REST APIs to interact with web services or automate system tasks. 

• Hardware Knowledge: Deep knowledge of PC/Server components (GPUs, RAM types, CPU architectures) and familiarity with Data Center environments. 

• Analytical Rigor: Excellent troubleshooting skills with the ability to dig through system log files to identify root causes. 

• Operational Mindset: Ability to make sound, rapid decisions in a fast-paced trading environment. 

• Critical Thinking: Work with AI based tools, checking to ensure that they are doing what they are supposed to. Avoiding pitfalls of just trusting what the machine says.  

Preferred (The "Nice to Haves") 

• Linux: Familiarity with Linux (RHEL/Ubuntu/CentOS) administration. 

• AI Tools: Awareness of the infrastructure requirements for supporting internal AI models or LLMs. 

• Physical Ability: Comfort performing occasional physical work, including equipment moves and data center cable management. 

Compensation 

Base Salary Range: $75,000 - $90,000, plus eligibility for a performance-based bonus. 

Final compensation will be determined based on the candidate’s skills, experience, education, and qualifications. In addition to base salary, Geneva Trading offers a competitive total rewards package, including a comprehensive benefits program. Learn more about our employee incentives here: https://www.genevatrading.com/employee-incentives/ 

Application expected to close: 6/01/2026 

Job Description

Waltz Health is looking for a skilled Engineering Lead to drive the architecture, development, and delivery of core healthcare technology solutions across the organization. This role involves leading teams, mentoring engineers, and leveraging Microsoft Azure to accelerate our platform roadmap and improve healthcare outcomes through technology.

You will be reporting to the Sr. Director, Enterprise Architecture & Data.  You will be responsible for:

• Own architecture and delivery of marketplace platform applications across Microsoft Azure, including App Services, Azure Functions, AKS, and supporting platform services.
• Manage and mentor engineering teams; set goals, coach career growth, and foster a high-performance, inclusive culture.
• Partner with Product, Architecture, and Business stakeholders to define API-first roadmaps and translate requirements into executable plans.
• Oversee SDLC from design to deployment and support, review customer feedback and operational metrics for continuous improvement.
• Collaborate with clients on custom requirements and integration architectures that are simple, secure, and cost-effective.
• Design, develop, and maintain CRM/workflow automation solutions; enforce data integrity, security, and compliance.
• Lead API-led integrations using an enterprise integration platform (iPaaS); define integration patterns and SLAs.
• Architect, implement, and maintain scalable, secure, and highly available Azure cloud infrastructure and platform services, including CI/CD pipelines, infrastructure-as-code (e.g., Terraform), compute (AKS), storage, data services, and integration capabilities.
• Architect and implement microservices using Spring Framework and Azure-native services.
• Establish standards for REST/GraphQL API design, versioning, documentation, and governance (policies, rate limiting, security, observability) using tools such as Azure API Management and Azure Monitor/Application Insights.
• Work with Product to define objectives, success metrics, and release plans for platform features; drive agile, iterative delivery.
• Mentor and guide engineering teams, establish best practices, and foster a technology-agnostic mindset.
• Deliver simple, cost-effective solutions for complex integration and business challenges.

In the first 90 days, you will:

• Ramp up on the Waltz platform, enterprise application landscape, integration architecture, and Microsoft Azure cloud infrastructure.
• Establish API-first practices and governance; prioritize integration backlogs.
• Deliver initial microservices and integration use-cases focused on data ingestion, transformation, pricing, and platform interoperability.

You will be successful because you:

• Clear communicator, strong collaborator across levels.
• Enthusiastic, adaptable, and outcome-oriented in a fast-moving environment.
• Passion for improving healthcare through technology.

You have these qualifications and skills:

• Bachelors/Degree in Computer Science or other technology field.
• Deep hands-on experience building scalable, secure applications on Microsoft Azure using .NET (C#, ASP.NET) and/or Java (Spring Framework).
• Microservices using Spring Framework and an enterprise integration platform (API-led connectivity, reusable assets, policy management).
• API-first designs and API Governance (standards, security, versioning, documentation, monitoring).
• Product development (backlog shaping, MVP definition, outcome-based metrics).
• Integration architecture across CRM/enterprise applications, cloud services, and data platforms; experience delivering simple, cost-effective solutions for complex problems.
• Technical leadership and mentoring teams; proven experience leading engineers and establishing best practices.
• Technology agnostic mindset—able to select the right tool for the problem and balance build vs. buy decisions.
• 5+ years in software engineering, 2+ years in technical leadership/people management.
• Bachelors in CS/IT/Engineering; Master’s preferred.
• Experience with CRM development/customization plus integration experience (API design, OAS/OpenAPI, connectors, workflows).
• Proficient in one or more modern programming languages; strong experience with React or Angular preferred.
• DevOps/CI-CD and infrastructure-as-code experience (e.g., Terraform); hands-on with data integration and ETL/ELT pipelines (e.g., Azure Data Factory, dbt, Talend).
• Deep SQL knowledge; experience with relational databases (e.g., Postgres) and cloud data warehouses (e.g., Snowflake).
• Experience building and operating cloud applications; exposure to Azure Cognitive Services, Azure OpenAI, and/or TensorFlow is a plus.

RAPP Chicago is looking for a SDET to join our award-winning Technology team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

RAPP has a tradition that encourages entrepreneurial thinking, innovative solutions, and the conviction to executive. We seek individuals who thrive in fast-paced, problem-solving environments. We are looking for a talented Software Development Engineer in Test with a specialty in AI/ML systems.

YOUR RESPONSIBILITIES:

• Design, develop, and maintain automated test scripts for functional, API, and database testing.
• Learn and adopt emerging AI‑driven testing solutions and modern quality engineering practices.
•  Follow automation guidelines and maintain scripts per project requirements.
• Generate and manage test data for clean test environments using CRUD principles.
• Collaborate with developers and QA peers to review automation scripts and ensure quality.
• Communicate test results clearly to stakeholders.
• Take ownership of assigned automation tasks and deliver proactively.

REQUIRED SKILLS:

Education:
• Bachelor’s degree in computer science, ML Engineering, or related field.

Experience:
• 0–3 years in software testing or development with exposure to automation.

Technical Skills:
• Proficiency in Python or JavaScript.
• Familiarity with Playwright or Cypress.
• Basic understanding of unit testing frameworks such as PyTest, Mocha, or Jest.
• Exposure to API testing tools such as Postman or REST Assured.
• Knowledge of Git or GitHub.
• Familiarity with CI/CD tools such as GitHub Actions, Azure DevOps, or Jenkins.
• Basic understanding of cloud platforms (AWS or Azure) and containerization (Docker).

AI/ML Skills:
• Interest in AI‑assisted testing tools such as Testim and Mabl.
• Familiarity with Applitools for AI‑powered visual testing.
• Experience with AI/ML tools and machine learning algorithms.
• Familiarity with Large Language Models (LLMs) and Retrieval‑Augmented Generation (RAG).

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $81,000 - $97,200. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Why project44?  

At project44, we believe in better.  

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.  If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. 

We’re hiring a technical, hands-on Product Manager to scale ML-powered products (ETA, risk, anomalies/exceptions, network insights) while building Data Science as a Platform—reusable capabilities that accelerate model development, deployment, monitoring, and governance across multiple product areas. 

You’ll partner daily with Data Science, ML Engineering, Data Engineering, Platform Engineering, and Product teams to ship production ML and establish repeatable, measurable ML delivery. 

Key Accountabilities

• Own the roadmap for applied ML capabilities beyond ETA (risk scoring, exception prediction, anomaly detection, carrier/network performance insights), from discovery to launch and iteration. 
• Define and deliver a DS/ML platform: feature management, experimentation, model registry, deployment patterns, monitoring/observability, governance, and self-serve tooling. 
• Translate customer workflows into ML problem statements: labels/targets, constraints, SLAs, interpretability, and “do no harm” launch gates. 
• Drive evaluation and experimentation: offline metrics/back testing, online testing (A/B, holdouts), and measurable business impact. 
• Partner with engineering on batch + real-time inference architectures, streaming/event-time feature needs, and reliability (SLOs, incident playbooks). 
• Establish and track platform success metrics: time-to-first-model, deployment frequency, reuse rate, model performance stability, incident rate, and ROI.

Minimum Qualifications

• 5–8+ years Product Management experience with 3–4+ years focused on DS/ML-driven products (or equivalent) 
• Demonstrated ability shipping end-to-end ML systems to production and iterating based on outcomes 
• Strong technical fluency across the ML lifecycle (data → features → training → serving → monitoring → retraining) 
• Ability to operate between Sr and Principal: sets direction, aligns stakeholders, and drives execution across multiple teams 
• Excellent written communication (PRDs, decision docs) and crisp cross-functional leadership 
• In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office Four days weekly

Technical skills (experience with many of the following) 

• SQL (strong) and working knowledge of Python / notebooks / data analysis workflows 
• Data platforms: Snowflake / BigQuery / Redshift / Databricks (Delta Lake) 
• Orchestration & ETL: Airflow / Dagster / Prefect, dbt, Spark 
• Streaming/event systems: Kafka / Kinesis / Flink 
• MLOps: experiment tracking/model registry (MLflow / Weights & Biases), pipelines (Kubeflow / SageMaker Pipelines / TFX / Flyte/ Tensor flow), serving (SageMaker / Vertex AI / Databricks Model Serving / KServe / BentoML) 
• Feature stores: Feast / Tecton /  SageMaker Feature Store 
• Monitoring/observability: Arize / WhyLabs / Evidently + Prometheus/Grafana/Datadog 
• Platform fundamentals: Docker/Kubernetes, API design (REST/gRPC), SLAs/SLOs, security & PII basics 
• LLMs/GenAI (RAG, embeddings, vector DBs like Pinecone/Weaviate/Milvus), evaluation + guardrails 

Preferred 

• Experience in logistics / supply chain / transportation or other high-volume operational domains 
• Familiarity with geospatial/event-time data, carrier APIs/EDI, entity resolution, and enterprise exception workflows 
• Platform product experience with internal “developer” customers and adoption metrics 

Diversity & Inclusion

We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Lead API Platform Engineer (Cincinnati / Chicago) P181

About 84.51°

84.51° is a data science and technology company (owned by Kroger) that turns customer data into decisions that improve how people shop. Engineers here work with modern cloud and data tech at meaningful scale, alongside product, data science, and business teams.

The role

We’re hiring a Lead API Platform Engineer to join our Application Delivery team within Platform Engineering. This is an individual contributor (IC) technical lead role, owning the API gateway experience end-to-end — from pre-production through production. You’ll help shape technical direction, mentor engineers, and continuously improve our on-call/escalation rotation — participating and fielding gateway-related production issues when on rotation.

If you meet most—but not all—requirements, we still encourage you to apply.

What you’ll do

• Own our gateway platforms: Maintain and evolve our Kong Enterprise API Gateway and Azure Application Gateway configurations, standards, and best practices—and help design what’s next.
• Strengthen API security: Implement and promote API security standards, including OAuth2, JWT, and SAML, along with access controls and encryption.
• Improve reliability and performance: Monitor, troubleshoot, and optimize using Datadog. Tune latency, caching behavior, and rate limiting to support high-performing APIs.
• Automate delivery: Build and maintain automation and CI/CD workflows (using GitHub Actions) for gateway deployments and policy/configuration updates.
• Enable great developer experience: Improve how teams build and test APIs by standardizing gateway onboarding, providing self-service patterns, and supporting reliable local development workflows (e.g., local gateway tooling, mock/test routes, and clear “run it locally” docs).
• Shape work for success: define and decompose scope into ready-to-build requirements (clear user stories and acceptance criteria), aligning on delivery standards, and proactively removing blockers to keep execution on track.
• Support production operations: Provide L2/L3 support, participate in an on-call rotation, lead root-cause analysis, and drive permanent fixes.
• Collaborate and document: Partner with development, QA, security, and architecture teams. Create clear documentation, SOPs, and onboarding materials to help teams ship confidently.

What we’re looking for

• Bachelor’s degree (Master’s degree desired) typically in Computer Science, Management Information Systems, Mathematics, Business Analytics or another technically strong program.
• 5+ years of hands-on experience operating API gateways in production environments (especially Kong)
• Strong API fundamentals (REST, JSON) and security best practices
• Experience working in a public cloud environment, plus solid networking knowledge (DNS, firewalls, load balancers) – Azure preferred but not required
• Comfort scripting and/or coding in one or more languages (e.g., Python, Shell, Java, Node.js)
• Familiarity with DevOps/Agile practices, Docker/Kubernetes/Helm, and Terraform (or other IaC tools)
• Clear communication skills and a collaborative mindset in a fast-moving environment

#LI-SSS

What You Will Do

As an Integration Consultant on our Data Solutions team, you'll be responsible for scoping, designing, implementing, and testing integration solutions across a wide range of enterprise platforms. Working closely with client partners, you'll develop relationships with key technical stakeholders while delivering measurable business value through well-architected, maintainable integrations. You'll contribute across the full project lifecycle, from pre-sales and discovery through deployment and client enablement, and collaborate with teammates across CLM, Salesforce, and Data practices.

Ideal candidates will be able to:

• Design and implement API-based integrations using REST and SOAP principles across cloud and on-premise systems
• Build and test integrations using middleware platforms including Workato, MuleSoft, Boomi, Celigo, or similar tools
• Use Postman (or equivalent) for API exploration, testing, scripting, and automation
• Develop integrations connecting platforms such as Salesforce, DocuSign CLM / SpringCM, Snowflake, NetSuite, Workday, and other enterprise business systems
• Translate client business requirements into clear integration specifications, field mappings, and data flow documentation
• Troubleshoot complex integration failures including authentication issues, payload formatting, and API versioning conflicts
• Support data migration projects involving staging, transformation, and validation of records across systems
• Contribute to pre-sales activities including scoping, estimation, and solution design

Qualifications

• Bachelor's degree or higher
• 3–6 years of professional consulting or relevant industry experience, including enterprise system implementations or integration development
• Solid understanding of API fundamentals — REST, SOAP, OAuth 2.0, JSON/XML, webhooks, and error handling patterns
• Hands-on experience with Postman for API testing, scripting, and collection-based workflows
• Experience configuring or developing on at least one major middleware platform (Workato, MuleSoft, Boomi, or similar)
• Familiarity with Salesforce data structures, APIs (REST, Bulk, Metadata), and data movement patterns
• Exposure to CLM platforms such as DocuSign CLM / SpringCM, Ironclad, or Agiloft is a strong plus
• Excellent communication skills — able to explain technical concepts clearly to both technical and non-technical audiences
• Ability to manage day-to-day client relationships and maintain a prioritized workstream independently

Nice to Have:

• Certifications in Workato, MuleSoft, Salesforce, or similar platforms
• Experience with SQL or Python for data transformation and scripting
• Exposure to CLM workflow configuration or document automation
• Exposure to CRM systems, sales processes, revenue pipelines, customer service, etc.
• Familiarity with CI/CD practices, version control (GitHub/Bitbucket), or agile delivery methodologies
• Knowledge of ERP systems such as NetSuite, SAP, or Workday in an integration context
• Experience with AI-assisted tooling or emerging integration patterns
• Experience migrating data into Salesforce

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with the Kroger Family of Companies (i.e. H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

84.51° is seeking a ServiceNow Team Lead to guide the strategic and technical direction of our ServiceNow platform. This role serves as both technical architect and hands-on lead, responsible for driving platform enhancements, ensuring best practices, and overseeing the work of a blended team consisting of offshore developers, system administrators, and a configuration manager. The ideal candidate will combine strong ServiceNow expertise with leadership, platform governance, and architectural experience.

Key Responsibilities

• Platform Leadership: Serve as the technical owner of the ServiceNow platform, providing direction on architecture, integrations, performance, and scalability.
• Team Management: Lead a global team including 2 developers, 2 system administrators, and 1 configuration manager. Provide guidance, mentorship, and workload prioritization.
• Solution Architecture: Design and review technical solutions across ITSM, ITOM, HRSD, and other ServiceNow modules to ensure alignment with 84.51°’s enterprise architecture and security standards.
• Governance & Best Practices: Establish development standards, enforce coding practices, and ensure adherence to ITIL and ServiceNow governance models.
• Project Delivery: Collaborate with stakeholders to translate business requirements into technical solutions and ensure timely delivery of platform enhancements and integrations.
• Quality & Performance: Oversee instance health, upgrades, and performance monitoring. Coordinate testing and deployment of new releases.
• Stakeholder Collaboration: Partner with internal teams (security, infrastructure, product, and business units) to optimize the ServiceNow platform’s adoption and value.
• Continuous Improvement: Identify opportunities for automation, process optimization, and leveraging new ServiceNow capabilities

Qualifications:

Required:

• Bachelor’s degree (Master’s degree desired) typically in Computer Science, Management Information Systems, Mathematics, Business Analytics or another technically strong program.
• 7+ years of progressive ServiceNow experience, including 2+ years in a lead or architect role.
• Proven experience with core ServiceNow modules (ITSM, ITOM, CMDB, HRSD, CSM, etc.).
• Strong understanding of ServiceNow architecture, data models, scripting (JavaScript, Glide), and integrations (REST, SOAP, API).
• Experience managing offshore or distributed teams.
• Excellent communication, leadership, and stakeholder management skills.

Preferred:

• ServiceNow Certified System Administrator (CSA) and one or more advanced certifications (CAD, CIS–ITSM, CIS–Discovery, etc.).
• Experience with Agile delivery and DevOps pipelines (ATF, Git, CI/CD).
• Familiarity with CMDB governance and platform security models (ACLs, roles, domain separation).
• Background in enterprise IT or data-driven organizations.

#LI-AB1

About FourKites

FourKites is the leading supply chain visibility platform, helping companies transform their logistics operations through real-time tracking, predictive intelligence, and AI-powered automation. As we expand our portfolio with agentic AI capabilities that autonomously optimize supply chain decisions, we're transforming from a visibility platform into an intelligent orchestration system that drives measurable business outcomes for the world's most recognized brands.

Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

About the Role

We're seeking an experienced Associate Director of Customer Engineering to lead our technical integration team in delivering complex, enterprise-grade integrations for Fortune 500 customers. You'll manage a team of Integration Consultants who work directly with customers to implement and integrate our AI-powered supply chain visibility platform with existing enterprise systems such as SAP, Oracle, Blue Yonder, Manhattan, and other TMS/WMS/ERP solutions.

This is a customer-facing, hands-on technical leadership position reporting to the Director of Engineering. You'll be a player/coach with the ability to manage a diverse team of onshore and offshore consultants while participating in hands-on technical work to lead by example. You'll work in close partnership with our Professional Services organization to ensure seamless integration delivery across our traditional visibility solutions and emerging agentic AI capabilities.

As we scale our integration capabilities to support increasingly sophisticated AI-powered workflows, autonomous decision-making systems, and real-time data orchestration, you'll play a critical role in building team expertise, establishing best practices, and ensuring integration excellence across our growing customer base.

What you'll be doing:

Integration Delivery Excellence

• Lead successful execution of integration workstreams on implementations for new and existing Fortune 500 customers across Order Visibility, Inventory Visibility, Transportation Management, and AI-powered automation solutions
• Ensure integrations support both traditional visibility features and emerging AI capabilities including agentic workflows, autonomous decision-making, and predictive analytics
• Act as project sponsor on technically complex implementations requiring advanced integration architecture with ERP systems (SAP, Oracle, Blue Yonder, Manhattan), OMS, WMS, TMS, and YMS platforms
• Support team to clear technical roadblocks, acting as point of escalation internally and externally for integration challenges
• Deliver real-time and batch integrations enabling seamless data flow across customer enterprise systems with focus on data quality, reliability, and scalability

Team Leadership & Development

• Directly manage, coach, motivate and mentor a team of onshore and offshore Integration Consultants, providing technology leadership to foster collaboration, productivity, efficiency and agility
• Create clear goals for team members, fostering accountability and ownership for quality of delivered integrations
• Develop team capability in emerging technologies including AI/ML integrations, modern APIs, cloud-native architectures, and event-driven patterns
• Plan, delegate, and track task assignments while managing team resource capacity and utilization across concurrent customer projects
• Participate in hands-on technical work to lead by example, maintain technical credibility, and mentor consultants on complex integration scenarios

Integration Strategy & Best Practices

• Shape and drive integration team growth strategy in alignment with product roadmap, customer needs, and FourKites' AI transformation
• Establish and evolve integration best practices, reusable patterns, and standardized components for common integration scenarios
• Collaborate with and train consultants on internal tool usage, technical roadblock mitigation, and process improvements
• Develop comprehensive documentation and knowledge sharing for internal teams, implementation partners, and customers
• Define and track metrics providing insight into team productivity, velocity, integration quality, and customer satisfaction

Cross-Functional Collaboration

• Partner closely with Professional Services, Product, Engineering, and Customer Success teams to ensure seamless delivery
• Collaborate with Product and Engineering to assess technical impact of product requirement changes and provide integration implementation feedback
• Work with Professional Services leadership to ensure integrated delivery approach, smooth handoffs, and aligned customer expectations
• Provide technical consultation during pre-sales for complex integration scenarios, helping scope and position integration solutions
• Ensure all technical work is properly scoped, identifying risks and partnering internally and externally for project success
• Translate technical integration capabilities into customer business value and contribute to solution positioning

About the Team

The Customer Engineering team is the technical backbone of FourKites' customer implementations, enabling Fortune 500 companies to connect our AI-powered platform with their enterprise systems. Working in close partnership with Professional Services, the team architects and delivers complex integrations spanning ERP, OMS, WMS, and TMS platforms—turning data silos into unified supply chain intelligence. As FourKites evolves toward AI-first solutions with agentic capabilities, this team plays a critical role in ensuring seamless data flow, integration reliability, and technical excellence that powers autonomous decision-making and real-time orchestration.

Who you are:

Experience & Leadership

• 5+ years in technical leadership and people management, preferably in Agile environments
• 8+ years in customer-facing technical consulting or integration engineering
• Proven track record managing diverse teams of onshore and offshore technical consultants
• Experience leading integration delivery for enterprise SaaS implementations with demonstrated success delivering on-time, high-quality integrations

Technical & Integration Expertise

• Bachelor's or Master's degree in Computer Science, Engineering, Math or equivalent
• Deep understanding of leading TMS/WMS/ERP systems: SAP, Oracle, Blue Yonder (JDA), Manhattan, MercuryGate, BluJay
• Strong knowledge of communication protocols: FTP, SFTP, HTTP, HTTPS, AS2
• Expert-level understanding of web service calls: REST APIs, SOAP, GraphQL
• Proficiency with file structures and data formats: XML, EDI (X12, EDIFACT), JSON, flat files, CSV
• Experience with modern integration platforms and middleware (MuleSoft, Dell Boomi, Informatica, or similar preferred)
• Understanding of cloud platforms (AWS, Azure, GCP) and cloud-native integration patterns
• Familiarity with data transformation, mapping, and ETL/ELT processes
• Knowledge of authentication/authorization protocols (OAuth, API keys, certificates)

Supply Chain & Domain Knowledge (Required)

• Experience in logistics, supply chain, or transportation technology required
• Understanding of supply chain data flows: orders, shipments, inventory, tracking events, delivery confirmations
• Familiarity with supply chain visibility, control tower, or real-time tracking solutions
• Knowledge of transportation management, warehouse management, or order management business processes

Strategic & Collaboration Skills

• Ability to define and track metrics for team productivity, velocity, and integration quality
• Strong project management skills with ability to prioritize across multiple concurrent projects and competing demands
• Excellent communication skills with both technical and business stakeholders at enterprise-level clients
• Proven ability to troubleshoot complex technical issues and find creative solutions
• Experience collaborating with Product and Engineering teams on technical requirements and roadmap influence
• Strong critical thinking and problem-solving skills with ability to work in fast-paced, agile environments

Additional qualifications:

• You've led integration teams through technology transformations (API modernization, cloud migration, platform evolution)
• You balance technical depth with team leadership—you can architect solutions and develop people
• You're excited about AI/ML integration challenges and building team capability in emerging technologies
• You understand that great integrations aren't just about data transfer—they enable business outcomes and customer value
• You've built integration best practices and reusable patterns that scale across multiple customers
• You thrive in environments where you partner closely with Professional Services, Product, and Engineering
• You're comfortable being hands-on when needed while also providing strategic direction for the team

Travel Requirement: Up to 25% (customer sites, critical implementations, team locations)

Location: Chicago (preferred) or remote with regular Chicago travel

Compensation

The expected annual base salary range for this role is $140,000 – $170,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• Generous PTO, global recharge days, and volunteer days
• Paid parental leave for all parents
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Annual Wellness Stipend
• Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

Purpose of Role

As MFFU seeks registration as an Introducing Broker (IB) and builds its own proprietary trading platform, the Head of Compliance will be responsible for ensuring that these initiatives meet all applicable legal and regulatory requirements. This includes navigating NFA registration processes, platform governance, and proactively embedding compliance into product development and customer onboarding processes.

Reporting to the Chief Operating Officer, the Head of Compliance will design, implement, and manage a comprehensive compliance management system that ensures adherence to applicable laws, rules, and industry standards. This leader will partner with executive management, product, trading operations, and risk teams to embed compliance into daily processes, enabling innovation while maintaining regulatory excellence.

This is a pivotal leadership role, responsible for developing compliance frameworks that support MFFU’s growth, maintain regulatory integrity, and protect traders, partners, and the firm.

Key Responsibilities

Compliance Leadership

• Lead the design and ongoing management of MFFU’s enterprise compliance program, including policies, monitoring, and reporting systems.
• Build and oversee a team responsible for operational compliance, AML/KYC, licensing, and risk governance.
• Ensure compliance with CFTC, NFA, and CME Group regulations and applicable futures and derivatives laws.
• Ensure compliance with know-your-customer (KYC), account supervision, risk disclosure, and segregation requirements applicable to IBs.
• Serve as the firm’s primary liaison with regulators, external auditors, and legal advisors.

Regulatory & Licensing Oversight

• Manage the firm’s registration and licensing obligations as an Introducing Broker, including NFA filings, annual renewals, and disclosures.
• Develop IB operational controls in coordination with partnered FCMs, including account reconciliation, customer complaint handling, and dispute resolution processes.
• Oversee partner relationships with FCMs, vendors, and service providers to ensure contractual and regulatory compliance.
• Maintain required reporting and recordkeeping frameworks, ensuring readiness for regulatory examinations.

Compliance Program Development

• Develop, implement, and maintain policies related to trade surveillance, data protection, risk management, and conflicts of interest.
• Establish robust AML/KYC procedures aligned with futures and brokerage operations.
• Collaborate with product and technology teams to embed “compliance by design” into platforms and workflows.
• Lead regular compliance training across all departments and promote a culture of integrity, accountability, and transparency.
• Serve as the compliance stakeholder in the development of MFFU’s proprietary trading platform, ensuring integration of:
• Trade surveillance systems
• Customer data protection and retention protocols
• Regulatory reporting (e.g., NFA/CFTC)
• Risk management controls, including pre-trade risk checks and margin controls
• Partner with engineering, UX, and product teams to implement compliance-by-design architecture and user flows for onboarding, trading, and account management.
• Develop compliance protocols for algorithmic and automated trading strategies, including flagging suspicious or manipulative trading behavior.
• Oversee cybersecurity compliance in accordance with NFA/CFTC guidance and future SEC/CISA expectations as platform matures.
• Develop and maintain a compliance risk register for new products or platform features, including emerging risks like digital assets, API access, and automated trading.

Monitoring & Governance

• Review and interpret regulatory changes, ensuring timely communication and adaptation within the firm.
• Conduct internal audits and testing to identify, assess, and remediate compliance risks.
• Report key compliance risks and trends to the COO, CEO, and Board of Directors.
• Oversee investigation and remediation of compliance issues, ensuring documentation and corrective action.

Qualifications

• Bachelor’s degree in Finance, Economics, Law, or related field required; advanced degree (JD, MBA, or LLM) preferred.
• 10+ years of experience in compliance, risk, or regulatory roles within a futures, brokerage, or fintech organization.
• Deep knowledge of CFTC, NFA, and CME Group rules, futures industry regulations, and Introducing Broker operations.
• Proven success in building or scaling compliance frameworks within a regulated or transitioning financial entity.
• Strong understanding of AML/KYC requirements, trade surveillance systems, and data governance.
• Experience collaborating with regulators, auditors, and executive teams in complex, fast-paced environments.
• Series 3 and/or Series 30 licenses (or ability to obtain within 120 days).

Preferred Experience

• Prior experience registering or operating an Introducing Broker, CTA, or FCM entity.
• Exposure to algorithmic trading or electronic market infrastructure.
• CAMS, CRCM, or FRM certification is a plus.
• Direct involvement in building or managing compliance for a proprietary trading or brokerage platform
• Understanding of market data feeds, exchange integration, and pre/post-trade analytics
• Familiarity with trading technology stacks such as FIX, WebSocket, or REST APIs
• Experience with compliance tools such as Actimize, NICE, Refinitiv, or similar surveillance systems