Your Role

We’re looking for a Senior Quality Assurance Manager to drive the development of world-class software products used by athletes and fans around the world. In this role, you’ll lead the software quality team responsible for the end-to-end experience and capabilities of our Hudl Focus camera product family.These products provide customers with seamless, real-time access to video and performance insights. 

You’ll play a key role in ensuring high-quality software across the entire stack—including on-device applications, cloud services, and mobile apps—by working closely with cross-functional squads to deliver reliable and innovative solutions.

In this role you will focus on:

• Improving quality. You’ll improve how we build—boosting quality, speeding up delivery, and tracking results along the way. You’ll guide teams in making smart decisions, staying current with best practices, and using that knowledge to boost quality and velocity.
• Coaching. You'll use your technical and quality understanding to guide others to level up their skills. As the point person for product quality, you’ll influence and challenge teams to incorporate quality best practices.
• Automation Strategy & Execution: Own and evolve the test automation strategy to align with the pace of development. You’ll make informed decisions on what to automate, how to approach it, and when to implement it—balancing speed, coverage, and maintainability.

We’re looking to hire near our offices in Omaha and Lincoln, Nebraska, but we’ll consider remote candidates in Kansas City, Chicago, Austin or Dallas.

Must-Haves

• A focus on quality. You understand quality in the big picture and strive to improve quality and velocity. You will utilize data, metrics and user insights to identify areas of improvement and drive changes that enhance the overall product experience.
• Collaborate. You’ll collaborate with cross-functional leaders to plan and deliver product enhancements while integrating diverse perspectives to drive innovation and ensure high product standards.
• Drive technical excellence. You’ll guide your team in developing robust, scalable automation frameworks and quality solutions across the product ecosystem. Your technical expertise will be crucial for identifying gaps, solving complex challenges, and integrating quality throughout the development lifecycle. You’ll champion engineering best practices, ensure testability, and enable faster, more reliable delivery through intelligent automation and data-driven insights.
• A customer focus. You think critically about  user experience and ensure our testing approach adapts to customer workflows.
• Team leadership & development. You’re a proven people leader. You have managed direct reports through hiring, onboarding, performance evaluation and fostered team growth. Demonstrated leadership experience includes the ability to mentor and elevate the skills of individuals within a team.

Nice-to-Haves

• A working knowledge of U.S. sports. A general understanding of sports like basketball and American football are a plus.
• Domain knowledge in hardware: Experience working with or alongside hardware teams—whether in product development, integration, or testing—to bridge software and hardware requirements effectively.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Your Role

We're seeking an experienced, automation-focused Quality Assurance Engineer II to join our Mobile team to help us deliver high-quality products. This team develops specialized mobile applications designed to manage and control the Hudl smart camera systems. It allows coaches and administrators to automate the recording and uploading of sports videos for indoor and outdoor venues without needing a dedicated camera operator. Your primary mission will be to be the testing expert within your cross-functional squad, ensuring the delivered product meets the highest standards of quality, reliability, and performance. You will actively guide technical testing discussions and challenge the team to maintain high standards.

In this position, you’ll:

• Own testing. Lead the squad's testing efforts, using your customer and system understanding to ensure our products meet and exceed user expectations.
• Automate. By aligning our processes with development speed, you’ll make informed decisions on what, how, and when to automate.
• Collaborate. You’ll be an integral part of a cross-functional team, working closely with coworkers across Engineering, Product, Design, and Scrum, all to ensure the delivery of high-quality products.

Location

We’re looking to hire near our offices in Omaha and Lincoln, Nebraska, but we’ll consider remote candidates in Kansas City, Chicago, Boston, Austin or Dallas.

Must-Haves

• Experienced. You have 2+ years of software testing experience and a strong understanding of the product life cycle.
• Technically proficient. You have hands-on experience with iOS and Android mobile app automation and approach testing with a strong customer and user-experience focus.
• A natural problem solver. You think outside the box to find creative ways to break software and can navigate shifting deadlines in a fast-paced environment.
• A team player. You default to trust and work effectively with global teams, using your communication skills to build empathy and alignment.

Nice-to-Haves

• Contract Testing Exposure Familiarity with the concepts of contract testing, with exposure to common tools (e.g., Pact), particularly for validating API and backend service compatibility.
• AI Tool Exposure. Curiosity and exposure to leveraging AI tools (such as LLMs, specialized coding assistants, or test data generators) to increase efficiency in documentation, test case creation, or initial failure diagnosis.
• Sports knowledge. You are passionate about American Football and are keen to learn more.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Come join our rapidly growing team in Bellevue, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Atlanta, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in New York City, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

The opportunity

Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company.

This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week.

You will

Public Relations & Media

• Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

You should have

• 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
• Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

Come join our rapidly growing team in Los Angeles, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in San Francisco, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Denver, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Dallas, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Chicago, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Technical Director, Generative AI

About the Role

As a Technical Director, you’ll collaborate with cross-functional teams to define processes and to deliver high-quality results through well-managed, on time and on budget projects. This is a leadership role combining technical strategy, hands-on technical expertise, and execution. You will be responsible for discovery, shaping solutions, prototyping, guiding creative technologists and developers, owning the technical delivery and scale automation frameworks for our global clients.

We are looking for a Technical Director to lead the technical direction, planning, and delivery of AI-driven production work across key client accounts. This role sits within our Transformation and Applied AI team, focused on building and scaling AI pipelines for image, video, text and content generation. Technical Director acts as the technical counterpart to Solution Leads (Producers) and Creative Directors, ensuring what is sold can be realistically delivered from a technical perspective. You will define how things get built, estimate technical efforts, and assemble the right technical team to execute.

This role is focused on AI pipelines for image and video generation at scale, workflow automation and content production systems, model usage, fine-tuning, and dataset considerations, connecting multiple tools, APIs, and systems into production-ready pipelines.

Responsibilities

• Own technical delivery end-to-end: from early estimations through production/development and final delivery.
• Define technical approaches for AI-driven projects (image/video generation, automation pipelines, model training/fine-tuning).
• Translate ambiguous briefs into clear technical plans, asking the right questions around scope, assets, datasets, outputs, and constraints.

Partner closely with Solution Leads and Creative Directors to align scope, timelines, and feasibility

• Know how to assemble the right project team with required technical skills (e.g. Creative Technologists, ML engineers, backend developers).
• Lead and guide technical teams during production, ensuring quality, avoiding scope creeps, and focus on the right technical direction.
• Validate feasibility and manage trade-offs between budget, timeline, and technical complexity.
• Identify risks early and communicate constraints, assumptions, and dependencies clearly.
• Review and guide implementation of AI pipelines (e.g. ComfyUI workflows, API integrations, automation systems).
• Ensure technical quality and QA alignment, working with QA teams where needed.
• Be client-facing when required, presenting technical approaches, documentation, and progress.

About You

The essentials

• 1+ years in a Technical Director, Technical Lead, or similar production-focused leadership role.
• 5+ years of hands on experience in one of the focus areas: Creative Technology, Software Development, 3D/VFX, Real-time Engines.
• Solid understanding of machine learning fundamentals - model architectures, training vs. inference, and fine-tuning methods, and apply them in real-world generative AI pipelines.
• Strong experience in scoping, estimating, and delivering technical projects.
• Hands-on experience building or working with AI / generative pipelines, beyond text to image.
• Experience integrating APIs, automation workflows, or multi-step pipelines.
• Ability to translate high-level ideas into concrete technical plans.
• Strong understanding of production realities: timelines, budgets, resourcing.
• Comfortable leading technical teams and making architectural decisions.
• Ability to operate in ambiguous environments and bring structure quickly.
• Strong communication skills and ability to push back on unrealistic expectations.

Not a must, but a plus

• Academic or research background in Machine Learning, Computer Science, or related fields.
• Certifications in Machine Learning, Deep Learning, or Engineering.
• Experience leading cross-functional technical teams (e.g. software engineers, ML engineers, creative technologists, AI artists).
• Background in creative technology, real-time systems, or virtual production pipelines.
• Experience building or supporting scaled content generation systems or working with CPG / enterprise clients.
• Experience in marketing campaign execution (e.g. media, email) and understanding of basic performance metrics.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

#LI-hybrid #LI-MJ1 GH9695

Your Opportunity

The Director of Product Engineering is responsible for leading the design, development, and delivery of Scion’s internal and resident-facing software tools. This role sits at the intersection of product management, engineering execution, and business strategy—ensuring Scion’s technology platforms drive operational efficiency, enhance resident experience, and scale with portfolio growth.
This leader will build and manage high-performing engineering teams, partner closely with product and operations stakeholders, and establish a modern, scalable technology ecosystem aligned with Scion’s long-term digital strategy.

Your Responsibilities

Engineering Leadership & Strategy

• Define and execute the engineering vision for Scion’s software platforms, aligned with business objectives.
• Lead, mentor, and grow a team of software engineers, QA, and technical leads.
• Establish best practices for architecture, coding standards, testing, and deployment.
• Drive adoption of modern development frameworks, cloud infrastructure, and scalable systems.

Product & Cross-Functional Partnership

• Partner with Product, Analytics, Revenue Management, and Operations teams to translate business needs into technical solutions.
• Collaborate on product roadmaps, ensuring engineering feasibility, scalability, and performance.
• Act as a key stakeholder in prioritization, balancing speed, quality, and business impact. 

Platform Development & Ownership

• Oversee development of internal tools (leasing, operations, reporting, integrations) and resident-facing applications. 
• Ensure systems integrate seamlessly with third-party platforms (e.g., property management systems, CRMs, payment systems).
• Drive data platform improvements to support analytics, reporting, and decision-making. 

Delivery & Execution

• Implement agile development processes to improve speed, predictability, and transparency.
• Own delivery timelines, resource planning, and execution quality.
• Monitor KPIs such as system performance, uptime, deployment frequency, and defect rates. 

Technology & Architecture

• Lead architectural decisions to ensure systems are scalable, secure, and maintainable. 
• Champion cloud-native solutions (e.g., AWS/Azure), APIs, and microservices where appropriate. 
• Ensure adherence to cybersecurity, data privacy, and compliance standards. 

Operational Excellence

• Improve engineering efficiency through tooling, automation, and CI/CD pipelines. 
• Manage vendor relationships and external development partners as needed. 
• Establish incident response processes and ensure high system reliability. 

What We Require

Experience
•    8+ years of software engineering experience, with 3–5+ years in a leadership role. 
•    Proven experience leading engineering teams delivering SaaS or enterprise software products. 
•    Experience building and scaling internal tools or operational platforms preferred. 
•    Background in e-commerce, property management/revenue management, or marketplace platforms is a plus. 
Technical Expertise
•    Strong understanding of modern web architectures, APIs, and cloud infrastructure. 
•    Experience with languages/frameworks such as JavaScript (React, Node), Ruby on Rails, Python, or similar. 
•    Familiarity with data systems, integrations, and analytics platforms. 
•    Experience implementing CI/CD pipelines and DevOps practices. 
Leadership & Business Skills
•    Demonstrated ability to align engineering efforts with business outcomes. 
•    Strong communication skills with both technical and non-technical stakeholders. 
•    Experience working in cross-functional, product-driven environments. 
•    Ability to prioritize effectively in a fast-paced, growth-oriented organization. 
________________________________________
Key Competencies
•    Strategic thinking with hands-on execution capability 
•    Strong ownership and accountability 
•    Collaborative leadership style 
•    Data-driven decision-making 
•    Continuous improvement mindset

Operational Details

• Job location is based at Scion’s Chicago corporate headquarters.
• Working hours consist of standard daytime business hours.

Your Benefits 

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND-B #wearehiring #werehiring 

Sr. SEO Specialist - Job Description Overview

Okta is seeking a highly skilled and results-oriented Senior SEO Specialist to independently drive high-impact SEO and GEO work across Okta.com. This is a senior individual contributor role that requires full ownership, proactive problem-solving, and senior-level decision-making across technical, content, and analytical SEO initiatives. The ideal candidate demonstrates strong judgment, clear communication, operational rigor, fruitful cross-functional collaboration, and the ability to translate SEO insights into measurable business outcomes with minimal oversight. 

Strategic Leadership & Ownership

• Operate with minimal supervision, taking full ownership of all assigned work and proactively solving problems and identifying opportunities
• Self-initiate SEO checks, QA, competitive research, and the development of new ideas and strategies
• Manage multiple concurrent projects effectively, meeting both deadlines and quality standards while triaging needs based on business impact
• Create and communicate SEO strategy roadmaps with stakeholders and Okta leadership
• Proactively update manager and stakeholders on project status and progress
• Understands how to work in a collaborative team environment and enterprise organization who can be impactful via strong POVs, but can also 
• Stay current on industry changes (SEO, AI/GEO/AEO) and apply new insights to daily work and long-term strategy

Core SEO Execution

• Demonstrate SEO expertise consistent with 5+ years of professional experience, understanding the why behind SEO issues
• Identify and prioritize SEO gaps based on potential business impact and measurable outcomes (acquisition, performance)
• Utilize systems, checklists, and repeatable processes to ensure comprehensive and high-quality analysis and execution
• Maintain a strong working understanding of Okta’s business model and product offerings
• Correlate cause-and-effect relationships in SEO performance to synthesize trends and patterns
• Mentor and enable marketing and non-marketing stakeholders to adopt SEO best practices
• Develop best practice documentation to enable internal teams to self-service

Communication & Delivery

• Provide senior-level insights, synthesis, and actionable recommendations.
• Communicate complex SEO concepts clearly and effectively to both technical and non-technical audiences
• QA all work prior to stakeholder review, have a strong attention to detail, and anticipate stakeholder questions and address them proactively
• Use a self-owned resources and task management system (e.g., Asana) to manage work, files, tools, links, and deadlines with accurate status, ownership, and due dates

Qualifications

• 5+ years of professional experience demonstrating advanced SEO expertise (technical, content, and analytical).
• Knowledge of multiple SEO platforms such as STAT, SEMRush, Lumar/DeepCrawl, Looker Studio, Google Analytics, Google Search Console, Screaming Frog, and more.
• Experience with Adobe Experience Manager (AEM) is a plus
• Passionate about SEO, GEO, content strategy, AI, and digital marketing
• Proficiency in spreadsheets, including, but limited to functions such as VLOOKUPs, % change formulas, conditional formatting, and more.
• Comfortable navigating CMS platforms and making accurate site changes if needed
• Experience with reporting platforms like GA4, Adobe Analytics, Looker Studio, and more.
• Proven ability to leverage SEO tools, AI, and automation to increase efficiency and scale impact.
• Ability to create impactful slide decks, deliverables, and reporting materials for senior-level audiences
• A collaborative mindset that contributes positively to team velocity, quality, and morale.

#LI - Hybrid

#P14372_3362158

The Test Engineering team within the Quality Engineering (QE) org is looking for a Senior Software Engineer who can work in a highly collaborative environment, design/develop tools, test frameworks, and define processes to help the teams to own and be accountable for quality. The mission of the Quality Engineering org is to enable quality in all engineering teams at Reddit by providing robust test tools and frameworks that help establish quality standards across the development pipelines.

Responsibilities: 

• Help in building an Engineering culture that enables quality in all software feature development teams across Reddit.
• Develop and evolve test automation frameworks, tools, and services.
• Analyze production issues, identify test gaps across the entire testing stack and make systemic improvements to automated testing
• Maintain test infrastructure stability in non-production environments.
• Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.
• Influence the entire engineering organization on unit/integration/end-to-end tests.

Required Qualifications: 

• 5+ years of experience as an SDET, or as a Software Engineer for Android platform
• 3+ years in Android development
• Experience in designing and building scalable automated test frameworks, tools, and services for testing mobile applications
• Experience in writing, executing, and monitoring automated test suites using a variety of technologies such as Espresso and/or, UIAutomator using Kotlin.
• Preferred experience in JetPack Compose.
• Experience in unit, snapshot, and end-to-end testing of Android applications
• Experience in building test frameworks and automated tests for native Mobile applications 
• Strong understanding of CI/CD process and quality checks in the workflow.
• Strong understanding of QA methodologies for mobile applications releases. 
• Working proficiency and communication skills in verbal and written English.

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

Revenue Operations Specialist

Honeycomb is seeking a Revenue Operations Systems Specialist to own and scale our HubSpot CRM ecosystem—and the connected revenue tech stack that supports it—powering our Customer Success, Sales, Partner Distribution, and Underwriting teams. This role will be centered in HubSpot while partnering across integrated platforms and tools (e.g., Google Workspace, DocuSign, Talkdesk, IVANS, Fathom, Email Delivery Platforms, and other operational systems) to improve data compliance, cross functional processes, automation, and end-to-end workflows.

This role is deeply hands-on with HubSpot, focused on system configuration, workflow optimization, data integrity, report creation, and cross-system integrations. You’ll serve as the bridge between business users and RevOps, maintaining the backbone of our GTM infrastructure and ensuring that our CRM and connected systems are accurate, reliable, and evolving with the business. 

This position is ideal for someone who loves solving operational puzzles, thrives in technical CRM administration, and enjoys working closely with stakeholders to turn business requirements into elegant, scalable system solutions.

What You’ll Do

• Own HubSpot CRM maintenance: pipelines, goals, properties, workflows, deduplication, data hygiene, and governance.
• Optimize workflows and lifecycle automations to reduce manual work and increase sales team efficiency.
• Collaborate with business leaders to understand reporting objectives and build dynamic dashboards to visualize key trends and unlock actionable insights
• Partner with engineering to maintain and improve the API integration between HubSpot and our policy management system — including testing, QA, and troubleshooting.
• Implement new features, properties, and pipelines to support evolving GTM motions and product launches.
• Serve as a key point of contact for CRM-related requests from Sales, Underwriting, Customer Success, and Partner teams, prioritizing and executing through a structured RevOps queue.
• Document processes and configurations and support training and enablement for end users.
• Identify opportunities to improve system performance, data quality, and operational scalability — then implement them.

Who You Are 

• 2–4+ years of experience in a Revenue Operations Systems Specialist role with emphasis on CRM architecture, ideally in a high-growth environment.
• HubSpot expert: fluent in Hubspot system configuration, workflows, properties, custom integrations, reporting, and data management.
• Detail-oriented and process-minded — you spot inefficiencies quickly and care deeply about clean, structured data.
• Able to translate business requirements and program specifications into system configurations, and vice versa.
• Comfortable collaborating with engineering teams on API integrations, schema changes, and data flows.
• Self-starter who can manage competing priorities across stakeholders with clear communication and follow-through.
• You thrive in an open, collaborative environment where consistent feedback and flat hierarchy are valued.
• Hybrid availability: Must be able to work from our downtown Chicago office three days per week (Tuesday through Thursday)

If you’re: Passionate about changing an industry, driven to grow something amazing, the kind of person who challenges the status quo and is always up to try something new, then we want you to join our team.

Must Have: 

• Experience with HubSpot API
• Expert in Hubspot workflows, segments, reports, and object configuration

Nice to Haves

• Background in insurance, fintech, or other regulated industries.
• Experience with Postman, or similar tools.
• Exposure to middleware tools (e.g., Zapier, Workato, Tray.io) for integrations.
• Basic familiarity with SQL or BI tools to support reporting enhancements. Previous experience collaborating closely with engineering teams.

Benefits:

• Salary: $95,000 - $120,000
• ISO stock options
• Medical, dental, and vision coverage for you and your dependents
• HSA with company contributions
• 401(k) with employer match
• Flexible time off
• 10 company-paid holidays
• Paid family leave
• Catered team lunch every Tuesday
• Monthly team events
• Free onsite gym membership

Honeycomb is committed to fair and equitable compensation practices. The base salary range listed in each job posting represents our good faith estimate of what we expect to pay for the role. Actual compensation may vary based on skills, experience, education, and location, as well as internal alignment and market factors.

Please note: This position is not eligible for immigration sponsorship. 

Company Overview

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.

Principal Quality Automation Architect

The Principal Quality Automation Architect designs and scales Accordion's automated quality framework across products, services, and AI-enabled workflows. This impactful role will be critical in owning the architecture behind automated validation, test harnesses, evaluation pipelines, test data strategy, and cross-pod tooling standards.

This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates).

This position is not eligible for immigration sponsorship.

What You’ll Do:

Automation Architecture

• Design and implement the core automation framework for functional, API, integration, regression, and workflow testing
• Define standards for reusable test assets, environment usage, data setup, and evidence capture
• Create scalable approaches to testing complex, multi-system workflows

AI Evaluation Infrastructure

• Build and maintain regression harnesses for AI-enabled features, including prompt and workflow comparisons, scored evaluation runs, and benchmark execution
• Partner with AI quality analysts to support rubric-based testing and measurable release criteria

Test Data & Environment Strategy

• Define approaches for test data, synthetic data, masked data, and scenario generation
• Improve reliability and repeatability of validation environments

Engineering Partnership

• Work closely with software engineers to improve testability, observability, CI/CD integration, and defect prevention
• Help pods move quality checks earlier in the development lifecycle

You Have:

• 7+ years of experience in QA automation, SDET, or quality engineering roles, with a focus on scale, repeatability, and leverage
• Strong experience with test automation frameworks, API testing, CI/CD, and integration validation – you are systems-minded and deeply technical
• Strong scripting or coding skills
• Experience working with data-intensive or workflow-heavy applications
• Exposure to AI or LLM validation tooling or strong interest in building in that space
• Ability to design frameworks, not just individual tests, and comfortability setting standards that others adopt
• Commitment to balancing sophistication with delivery pace
• Bachelor's degree preferred

You Are:

• Excited to be part of a growing team, with a focus on driving future growth
• Passionate about delivering exceptional client service
• Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
• Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
• Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
• A self-starter with a strong work ethic
• Full of entrepreneurial spirit and comfortable in a fluid, flat organization
• Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
• A team player, able to work with team members across all levels
• Someone who enjoys mentoring others and doing meaningful work
• A leader of others; you lead by example

The annual salary for this role ranges from: $150,000 to $190,000 + benefits + bonus.

Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

#LI-HA1

Please note: This position is not eligible for immigration sponsorship. 

Company Overview

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.

Manager, Quality Engineering & AI Validation

The Manager of Quality Engineering and AI Validation leads Accordion's centralized Quality Engineering and AI Validation function across software delivery pods. This impactful role will be critical in owning the quality operating model, release-readiness standards, test strategy, AI validation framework, and quality metrics used to support both conventional software and AI-enabled solutions. Above all, this leader will ensure quality is designed into delivery from the start, not inspected in at the end.

This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates).

This position is not eligible for immigration sponsorship.

What You’ll Do:

Quality Strategy & Governance

• Define the firm-wide quality strategy, release gates, and validation standards across development pods
• Establish a risk-based quality model for traditional software and AI-enabled workflows
• Define when pod-level validation is sufficient and when independent QA validation is required

AI Validation Leadership

• Build and operationalize the QA approach for AI-led products, including benchmark datasets, scoring rubrics, regression comparisons, and grounded-output validation
• Establish testing expectations for instruction adherence, consistency, business correctness, control compliance, and hallucination risk
• Partner with Engineering and Product leaders on quality implications of prompt, model, workflow, and tooling changes

Team Leadership

• Lead and develop quality engineers, AI quality analysts, and domain-oriented QA resources
• Improve the maturity of automation, evaluation routines, test evidence standards, and release discipline
• Create a scalable central model that supports pods without becoming a bottleneck

Finance & Risk Alignment

• Partner with Finance and practice SMEs to ensure solutions are validated against real business use, materiality, and control expectations
• Ensure high-risk workflows receive the right level of domain review before production release

Production Quality

• Define the framework for production quality monitoring, including escaped defects, output-quality degradation, reviewer overrides, and control failures
• Create visibility into quality trends, readiness, and recurring failure patterns for Engineering and leadership

You Have:

• 8+ years of QA, software testing, or quality engineering experience, including team leadership – you are a builder of quality systems and operating models
• Deep fluency in both engineering quality and business impact
• Experience building test strategy, release-readiness processes, and automation programs in modern software environments
• Experience supporting AI-enabled applications, workflow automation, data products, or decision-support systems
• Strong understanding of functional, integration, regression, API, and data validation approaches
• Ability to translate business-critical finance workflows into quality controls and release criteria
• Comfortability asking tough questions about readiness, risk, and evidence
• Strong communication skills and credibility with Engineering, Product, and business stakeholders – you are structured, pragmatic, and highly credible
• Consistent focus on trust, traceability, and scalable execution
• Bachelor's degree preferred

You Are:

• Excited to be part of a growing team, with a focus on driving future growth
• Passionate about delivering exceptional client service
• Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
• Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
• Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
• A self-starter with a strong work ethic
• Full of entrepreneurial spirit and comfortable in a fluid, flat organization
• Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
• A team player, able to work with team members across all levels
• Someone who enjoys mentoring others and doing meaningful work
• A leader of others; you lead by example

The annual salary for this role ranges from: $165,000 to $205,000 + benefits + bonus.

Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

#LI-HA1

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience             

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Join AIR as a Managing Director of Health Data Science & Analytics with our Healthcare Innovations team. Our team works collaboratively to unravel the intertwined challenges of health care quality, costs, and access. Our team of experts – nurses, physicians, psychologists, economists, sociologists, data scientists, and public health experts – advance evidence and save lives by leading rigorous research and evaluation; results-driven technical assistance and training; and leading-edge data science and technology tools.

The Managing Director will lead complex implementation, monitoring, and technical assistance (TA) initiatives for federal health agencies. This position will manage multi‑year projects involving operational oversight, implementation planning, monitoring frameworks, stakeholder engagement, data collection, TA delivery, and performance reporting.

This role is ideally suited for candidates who have successfully led major federal health projects and can serve as strong director on implementation and monitoring contracts.

This position has the flexibility to work remotely within the United States (U.S.) or from one of our U.S. office locations. This does not include U.S. territories.

About AIR:

Founded in 1946 and headquartered in Arlington, Virginia, the American Institutes for Research (AIR) is a nonpartisan, not-for-profit organization that conducts behavioral and social science research and delivers technical assistance to address some of the most pressing challenges in the United States and globally. We generate evidence and apply data-driven solutions that expand opportunities and improve lives for all.

Responsibilities:

Project Leadership & Oversight

• Serve as the principal architect for designing data systems to support AIR’s health research projects, ensuring scalability, efficiency, and reproducibility.
• Lead cross-functional teams in the development of innovative data solutions, using tools such as Databricks; R (the R statistical programming language); Python; Stata; SAS (Statistical Analysis System); and Git within Centers for Medicare & Medicaid Services (CMS) environments, including the Integrated Data Repository (IDR), Chronic Conditions Data Warehouse (CCW), and Virtual Research Data Center (VRDC).
• Provide strategic oversight of data management and analytics pipelines, including governance, automation, and quality assurance.
• Design and implement advanced statistical programming methodologies for complex longitudinal, hierarchical, and multi-source datasets.
• Act as a senior advisor to project directors, statisticians, and clients on data strategy, analytic design, and technical feasibility.
• Spearhead the development of enterprise-wide programming standards, reusable assets, and documentation practices.
• Mentor and coach senior programmers and analysts, fostering a culture of technical excellence and continuous learning.
• Lead technical contributions to proposals, including conceptualizing analytic frameworks, developing budgets, and writing compelling technical narratives.
• Represent AIR in high-level client engagements, conferences, and professional forums, showcasing AIR’s capabilities and thought leadership.
• Monitor emerging technologies and trends in data science and health analytics, recommending strategic investments and innovations.

Strategic Direction & Federal Business Growth

• Working with AIR’s program area leadership and functional leadership to create business development strategy for established areas and specific new areas of growth identify new opportunities, including:
• Coordinating pursuit plans and pipelines for federal opportunities.
• Supporting bid/no‑bid decisions and ensuring alignment with AIR capabilities and priorities.
• Leading or contributing to proposal pursuits: conceptualizing bid strategies, developing research and monitoring approaches, drafting proposal content, and conducting technical reviews.
• Cultivating and maintaining relationships with potential partners, funders, and federal clients.
• Monitoring ongoing projects to understand client expectations, anticipate needs, and identify opportunities and challenges across the portfolio.
• Assessing staff capacity and helping align resources to support both project delivery and new business pursuits.

Team Leadership, Staff Development & Collaboration

• Foster cross‑functional collaboration across analytics, communications, data management, TA, and operations teams to ensure integrated, high‑quality project delivery.
• Provide coaching and support to rising project leaders in effective project management, quality assurance, client communication, and staff supervision.
• Contribute to a collaborative environment that values and respects a wide range of perspectives, abilities, backgrounds, and experiences.

Thought Leadership & External Engagement

• Represent AIR in federal stakeholder meetings, technical discussions, and conferences.
• Collaborate with AIR’s communications teams to translate implementation and monitoring insights into publications, briefs, and presentations.
• Contribute to AIR’s visibility and reputation in federal health program implementation, monitoring, and TA.

Qualifications:

Education, Knowledge, and Experience

• Master’s degree or higher in Statistics, Data Science, Public Health, Epidemiology, Economics, or a related quantitative discipline or equivalent work experience.
• Minimum of 11 years of progressive experience in programming health data, with demonstrated impact in health research or evaluation. 
• Demonstrated experience using Medicare and Medicaid enrollment and claims/encounter data within CMS environments (e.g., IDR, CCW, VRDC).
• Demonstrated experience designing complex data systems drawing from multiple data sources.
• Proven track record of leading large-scale, multi-disciplinary data projects and teams. 
• Deep experience with secure computing environments, data privacy regulations (e.g., HIPAA), and governance frameworks. 
• Experience working with or for CMS or similar federal health agencies.
• Demonstrated success leading federal proposal development and contributing to winning bids.

Skills

• Working knowledge of CMS program structures, policy priorities, and expectations related to implementation, monitoring, and reporting.
• Strong communication skills for federal audiences and the ability to manage complex, multi‑stakeholder relationships.
• Experience overseeing large budgets, managing risks, developing staffing plans, and implementing operational systems consistent with federal contracting standards.
• Proven ability to lead large‑scale research or implementation projects, write reports, and present findings.
• Demonstrated ability to lead mission‑driven teams, including staff, subcontractors, and consultants.
• Strategic thinker with the ability to structure complex initiatives and maintain a long‑term view of project and portfolio needs.
• Collaborative leadership style and commitment to mentorship and staff development.
• Strong organizational and project management skills, with experience leading multidisciplinary teams.

Disclosures: Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements.

American Institutes for Research is an equal employment opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability. AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks. AIR maintains a drug-free work environment. 

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Taliba Boone at tboone@air.orgor call 202.403.5000.

Fraudulent Job Scams Warning & Disclaimer: AIR is aware of individuals falsely presenting themselves as AIR representatives. Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “@air.org” domain. Please take extra caution while examining the email address, for example jdoe@air.org is correct and jdoe@aircareers.org is not a legitimate AIR email address. If you are unsure of the legitimacy of a communication you have received, please reach out torecruitment@air.org. If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) atReportFraud.ftc.gov. You can also report it to your state attorney general. Find out more about how to avoid scams atftc.gov/scams.

What you'll do:

Mobile is central to how NinjaTrader reaches the next generation of retail traders. Our Flutter-based platform runs on iOS and Android, and the bar for quality is high — traders make real financial decisions on it. As a Sr. Software Engineer in Test on the Mobile team, you will own automation and quality for our mobile applications, working as a peer to Flutter engineers and product managers. You will shape how our apps are built to be testable, not just verify what ships.

In this role you will:

• Architect, build, and maintain a scalable end-to-end mobile automation framework for our Flutter-based iOS and Android applications
• Lead automation efforts across both platforms, with a focus on long-term framework stability and coverage
• Implement and enhance mobile automation using Appium, WebdriverIO, or similar automation frameworks
• Design and enforce a Screen/Page Object Model architecture and project structure that scales with the mobile team
• Write maintainable automation code in TypeScript/JavaScript, establishing standards others build on
• Partner with Flutter engineers on application architecture to identify testability gaps and make automation-friendly design decisions early — before they become late-stage problems
• Own CI/CD integration for mobile test pipelines: tagging strategies (e.g., smoke, regression), automated reporting, and pipeline reliability
• Identify, analyze, and eliminate test flakiness — treating automation reliability as a product quality concern
• Apply AI-assisted development tools — code generation, test generation, failure analysis — to improve coverage and productivity
• Drive improvement in mobile testing tooling and documentation
• Contribute to junior QA team members' growth through code reviews, pairing, and direct feedback
• Uphold NinjaTrader SDLC and information security standards

What you'll need:

• 7+ years of experience in QA engineering and test automation, with significant mobile automation experience
• Proven experience building and scaling mobile E2E automation frameworks for iOS and Android
• Strong hands-on experience with Appium, WebdriverIO, or comparable mobile automation tools
• Demonstrated experience working with mobile engineers on testability-by-design
• Deep understanding of Screen/Page Object Model or equivalent patterns for mobile test architecture
• Strong proficiency in TypeScript or JavaScript
• Experience with CI/CD tooling for mobile delivery, including GitHub Actions
• Experience designing test strategies that integrate into automated pipelines at scale
• Proven proficiency with AI-assisted engineering tools applied responsibly in a mobile QA context
• Track record of improving automation stability and reducing flakiness
• Strong communication and collaboration skills — comfortable as a peer to Flutter engineers and product managers

Bonus points for:

• Hands-on experience with Flutter-native testing tools (flutter_test, integration_test package)
• Familiarity with iOS and Android internals, simulators, and emulators
• Experience with cloud device labs (e.g., Sauce Labs, BrowserStack, or similar)
• API automation testing experience
• Accessibility testing awareness (WCAG or mobile platform standards)
• Financial trading systems or fintech experience

Compensation:

The salary range for this role will be $100,000.00 - $150,000.00 USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role. 

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do:

• Design, architect, and maintain a scalable, extensible Python-based test automation framework using PyTest  
• Define automation strategy and quality gates for back-office services and workflows  
• Write and maintain robust functional test suites for backend and service-layer applications  
• Evaluate existing test coverage, identify systemic gaps, and implement additional functional and integration tests 
• Develop integration tests across Python-based services, GCP Pub/Sub messaging systems, and Oracle databases  
• Design test data management strategies for complex distributed workflows  
• Implement mocks and stubs for middleware, databases, and third-party dependencies to enable isolated and deterministic testing  
• Partner with developers to build automation-friendly services and improve system observability and testability 
• Improve overall test reliability by identifying, debugging, and eliminating flaky tests  
• Lead code reviews for automation and proactively drive improvements in test coverage, maintainability, and engineering standards  
• Integrate automated test execution into CI/CD pipelines with single-click batch execution and automated reporting  
• Define and implement build certification and deployment validation processes across environments  
• Debug production issues using logs, database traces, and service telemetry to enhance test coverage and prevent regressions  
• Contribute to performance, resilience, and fault-tolerance testing strategies for distributed systems  
• Mentor QA engineers and developers on automation design principles, framework usage, and best practices  
• Enforce adherence to NinjaTrader SDLC and information security standards  
• Work ahead of feature delivery to ensure test architecture evolves alongside system complexity  

What you'll need: 

• 5+ years of experience in QA automation and software testing, with demonstrated senior-level ownership of automation initiatives
• Strong expertise in Python test automation frameworks such as PyTest (Robot Framework experience is a plus)  
• Proven experience designing automation frameworks from the ground up  
• Deep experience testing backend services, REST APIs, and distributed systems  
• Hands-on experience validating event-driven architectures using messaging platforms such as GCP Pub/Sub  
• Strong experience with relational databases (Oracle preferred), including data validation and complex query verification  
• Solid understanding of system testing methodologies, SDLC/STLC, and automation best practices  
• Experience designing and implementing integration testing strategies across asynchronous systems  
• Proficiency with Linux command-line tools and log analysis  
• Experience integrating automation into CI/CD tools such as Jenkins or GitHub Actions 
• Familiarity with infrastructure-as-code tools such as Terraform or Ansible  
• Experience testing cloud-native applications (GCP preferred)  
• Exposure to performance, load, or resilience testing in distributed systems 
• Financial trading systems experience is a plus  
• Excellent communication, collaboration, and analytical problem-solving skills  
• Demonstrated ability to mentor engineers and influence quality practices across teams 

Compensation:

The salary range for this role will be $100,000.00 - $150,000.00 USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role. 

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

WHAT YOU’LL DO

Viant is seeking a strategic and data-driven Revenue Operations Manager to help scale and optimize our go-to-market engine. In this role, you will partner closely with Sales Leadership and cross-functional stakeholders to drive operational excellence across pipeline management, forecasting, compensation, and performance analytics. This is a high-impact opportunity to shape how revenue is planned, measured, and executed across the organization.

You will act as a trusted advisor to GTM leaders, bringing structure, insights, and rigor to decision-making while proactively identifying opportunities to improve efficiency and drive growth. From designing scalable compensation plans to enhancing our reporting infrastructure and tech stack, you’ll play a critical role in ensuring our revenue organization operates with precision and clarity.

THE DAY-TO-DAY

Revenue Operations Leadership

• Partner with Director of Revenue Operations to own and evolve core RevOps processes including pipeline management, forecasting, territory planning, and deal execution.
• Partner closely with Sales Leadership to ensure pipeline health, forecast accuracy, and a consistent operating cadence. 
• Serve as a trusted operational advisor to GTM leaders, proactively identifying risks and opportunities.
• Design, build, and maintain variable compensation plans that align sales outcomes with company objectives.
• Manage MBOs, SPIFFs, and STIPs; assess effectiveness and recommend improvements.

Data, Systems & Tooling

• Own data accuracy, governance, and hygiene across Salesforce and the broader GTM tech stack, including Highspot and Gong.
• Build and maintain reporting infrastructure to support compensation, forecasting, and performance management.
• Partner with Systems and IT to streamline workflows, improve automation, and scale tools as the business grows.
• Leverage advanced Microsoft Excel and Google Sheets capabilities to analyze, qualify, and visualize large data sets into clear business insights.
• Evaluate and implement tools, including AI-enabled solutions, that enhance revenue workflows and productivity.

Analytics & Insights

• Develop and oversee dashboards and reporting for pipeline, performance, compensation, and revenue trends.
• Translate complex data into clear, executive-ready insights and recommendations.
• Establish consistent metrics, reporting standards, and data definitions to support data-driven decision-making.

Cross-Functional GTM Alignment

• Partner with Sales, Marketing, Customer Success, Finance, and other stakeholders to ensure alignment across the full revenue lifecycle.
• Support agency partnerships, deal approval workflows, and commission-related processes.
• Influence and drive outcomes across departments, even without direct authority.
• Lead cross-functional initiatives requiring strong communication, operational rigor, and change management.
• Establish scalable processes, documentation, and best practices to support a growing GTM organization.
• Continuously identify creative, outside-the-box solutions to improve efficiency and drive revenue growth.

Qualifications

• 5+ years of experience in Revenue Operations, Business Operations, Management Consulting or a related function.
• Direct experience designing and managing variable compensation plans.
• Strong expertise in Salesforce reporting; experience with Highspot and Gong required.
• Advanced Microsoft Office and Google Workspace skills, with exceptional data analysis and visualization capabilities.
• Proven ability to partner with sales leaders and influence cross-functional stakeholders.
• Excellent written and verbal communication skills.
• Experience in AdTech or a DSP environment preferred.

LIFE AT VIANT

Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more. 

#LI-TS1

What you'll do: 

Reporting to and collaborating closely with the VP, Client Operations, you will lead the continued growth, scalability, and operational excellence of NinjaTrader’s Client Services organization. This role plays a key part in evolving the team toward a global, 24/7 operating model while delivering a consistently high-quality client experience across all time zones and channels, including phone, chat, and email. 

You’ll lead a multi-site organization, develop strong people leaders, and connect day-to-day execution with long-term business goals. This role blends strategic leadership, coaching, and operational oversight, and is ideal for a data-driven leader who thrives in fast-paced, client-centric environments. 

In this role you will: 

• Collaborate with the VP, Client Operations to define and execute the vision, strategy, and operating model for the Client Services organization, including the evolution to a 24/7 global support model 
• Lead and scale a high-performing team capable of supporting clients across multiple time zones and communication channels 
• Deliver on established clear KPIs and service level targets for responsiveness, resolution quality, operational efficiency, and client satisfaction 
• Create and maintain reporting frameworks and dashboards to track performance, identify trends, and support data-driven decision making 
• Refine staffing models, forecasting, and scheduling strategies aligned with client demand, seasonality, and business growth 
• Oversee onboarding, training, and ongoing development programs to ensure managers and representatives are set up for success 
• Partner with the People function to strengthen hiring, assessment, and workforce planning processes to meet evolving demand 
• Lead, mentor, and develop managers, providing guidance on coaching, performance management, and career progression 
• Support continuous skill development for representatives through structured training, playbooks, and individualized coaching 
• Collaborate cross-functionally with Product, Brokerage Operations, Compliance, Marketing, Growth, and Technology teams to improve the client experience and ensure client feedback informs platform and process improvements 
• Partner with Technology and AI teams to enhance automation, routing, self-service capabilities, and overall operational efficiency 
• Ensure Client Services practices meet regulatory requirements and align with company policies and quality standards 
• Foster a high-performance, accountable culture focused on continuous improvement, client satisfaction, and employee development 
• Represent the Client Services organization in executive discussions and strategic planning as needed, in partnership with the VP, Client Services 

What you'll need: 

• Bachelor’s degree or equivalent practical experience 
• 8 to 10+ years of experience in Client Services, Customer Support, or Customer Success, including at least five years in people management roles within B2C environments 
• Proven experience scaling and operating complex service organizations, ideally with global, multi-channel, or 24/7 support models 
• Strong operational and analytical skills, with a track record of using data to guide decisions and drive outcomes 
• Solid business acumen and the ability to connect Client Services initiatives to broader company goals 
• Demonstrated ability to lead through change, navigate ambiguity, and influence cross-functional partners 
• Excellent communication, leadership, and coaching skills 

Bonus points for: 

• Experience in financial services, trading technology, or FinTech environments 
• Background in workforce management, quality assurance frameworks, or automation within support organizations 
• Prior leadership of multi-channel support teams (phone, chat, email) 

Compensation: 

The salary range for this role will be $110,000.00 - $150,000.00 USD. In addition, this position will also receive an annual target bonus of 15%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays. 

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role 

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 

• 20 additional flex remote days annually 
• 5 Company Wide Office-Optional weeks tied to major holidays 

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

ABOUT YOU

As an Account Coordinator, Programmatic, your primary function will be to provide vital production support for your account team. Day-to-day responsibilities include but are not limited to running and formatting performance reports, creative trafficking and tagging, building and uploading campaigns, QA support for campaign builds and optimizations and participating in and taking notes during internal syncs, client meetings, and presentations. 

Account Coordinator, Programmatic will become responsible for an enterprise level account and will learn DEPT®’s best practices for Programmatic Buying while gaining the foundational skills necessary to progress into more advanced roles that will expand on the breadth and depth of knowledge.

While DEPT® is a remote-first company, this role requires candidates to be located in either Central, Mountain or Pacific time zones. 

PROFICIENCY EXPECTATIONS

We expect Account Coordinators to develop a solid foundation of programmatic analytical and technical expertise and be proficient in the following:

Proficiency in Excel/Sheets:

Demonstrate proficiency in using essential spreadsheet functions and formulas including, but not limited to:

• sorting
• filters
• xlookup
• concatenate
• pivot tables
• text to columns
• conditional formatting

Demonstrate an understanding of how to take advantage of these functions and formulas when performing tasks (ex: ad customization uses concatenation and length formulas) with limited oversight needed. Accuracy is critical, and Account Coordinators will need to QA their work to ensure accurate data is being relayed to the rest of the team and clients.

Proficiency in Programmatic:

Ability to:

• Pull reports at various levels along with the desired columns/metrics and understand the data/results.
• Creative trafficking and tagging
• Leverage The Trade Desk, Walmart, TTD, Criteo and Roundel DSPs or another DSP to pull and schedule reports for analysis; identifying trends and developing client reporting summaries  
• Update, monitor, and communicate daily budget pacing and high level performance, including flagging variations or anomalies. Leverages Pacvue or other automation tools to create efficiencies and set up live alerts. 
• Organize large volumes of data for insights and strategic storytelling in Excel and/or Google Sheets. Comfort with functions and formulas include but are not limited to; sorting, filters, vlookup, concatenate, pivot tables, text to columns, and conditional formatting.
• Understand relevant media metrics, how to calculate them, and articulate their relationship to each other. Possess a high level understanding of the different optimization levers to pull to surpass benchmark KPI’

GROWTH EXPECTATIONS

Over time in the role, we expect Account Coordinators to be responsible for learning and mastering the areas below:

• Develop suggestions on activation strategy around campaign builds, overall themes, hierarchy, audiences, parameters, and ads
• Create and edit campaigns and audiences in DSPs with oversight and mentorship
• Implement scheduled and ad hoc tasks delegated by direct manager and/or colleagues
• Follow mandatory QA process to completion
• Grow a thorough understanding of programmatic, constantly embodying a “forever student” mentality. Participate in programmatic trainings by asking questions, contributing ideas, and leaning into relationship with agency partners

QUALIFICATIONS   

• 0 - 6 months of programmatic marketing experience
• Strong analytical and reporting skills and knowledge of Microsoft Excel / Google Sheets
• Strong time-management skills and the ability to prioritize to deliver multiple tasks on time
• Strong written and verbal communication skills
• While DEPT® is a remote-first company, this role requires candidates to be located in either Central, Mountain or Pacific time zones. 

Additional things that will impress us: 

• You are an energetic and creative marketing enthusiast; eager to roll up your sleeves and be hands on, learn, and grow in the marketing space
• You are entrepreneurial spirited and a self-starter; able to work both independently and in a team environment
• A desire to stay current with the latest marketing trends

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary range for this position is $60,000 - $70,000. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with the Kroger Family of Companies (i.e. H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

You will be joining a team of data scientists operating within the PL&S at 84.51°. Our team partners across multiple portfolios, including Our Brands, Kroger Personal Finance, and the Kroger Enterprise Marketing organization, to support media strategy & execution, targeting, measurement, and enterprise level marketing initiatives.

We work closely with the Our Brands and Kroger Personal Finance teams to plan, execute and measure targeted media and deliver insights that drive growth and efficiency. The team leads the execution of brand loyalty mailers for the Big 3 Our Brands, with a focus on rewarding high‑brand‑loyal households that drive the greatest business value. We also collaborate with Kroger Marketing to execute and measure activations across a range of initiatives, ensuring data driven insights inform business decisions.

Our team is known for being subject matter experts of KPM processes for Kroger Model and owners of a broad set of analytical and external-facing tools. We solve complex client and customer problems by applying the most appropriate statistical and analytic approaches to answer meaningful business questions. In this role, you will be on the front lines supporting Sales and Account Management partners, while also developing deep expertise in retailer data.

You will work hands-on with large-scale retailer databases and leverage the full suite of 84.51° technical and visualization tools, including Python, SQL, Excel, Power BI, and internal platforms, to deliver timely, relevant, and actionable insights. We expect all data scientists on our team to be deeply engaged in advanced analytics and comfortable working directly with data to drive impact.

Responsibilities:  

• Lead end-to-end analytics and data science projects, managing stakeholders and delivering solutions on time, within scope, and to business objectives.
• Develop a strong understanding of the end-to-end CRM (Our Brands Loyalty Mailer) targeting and measurement process to ensure the timely, accurate delivery of mailers and the generation of actionable insights. 
• Apply optimizations and scientific enhancements in targeting to improve customer engagement and maximize ROI.
• Partner closely with Sales and Account Management to own the analytic relationship for OB, driving engagement and shaping analytical offerings through feedback and insight.
• Translate complex first-party data into clear, actionable customer stories and recommendations that inform media strategy, optimization, and business decisions.
• Drive continuous improvement through stronger measurement methodology, increased automation, and clearer data visualization that leads to more actionable insights.
• Attain deep expertise in 84.51° and KPM data assets, measurement techniques, QA processes, and analytic capabilities, confidently applying them to internal and external business needs.
• Collaborate across data science, product, engineering, and capabilities teams to validate new use cases, assess data quality, and support innovation.
• Mentor and support junior data scientists through onboarding, coaching, and knowledge sharing, while championing best practices across the data science community.

Qualifications, Skills and Experience: 

• Bachelor’s degree in statistics, mathematics, business analytics, economics, marketing, or related discipline.
• 2+ years of experience in retail, ad technology, digital media, and/or advertising analytics.
• 2+ years of experience in data science, ad technology, digital media, and/or advertising analytics.
• 2+ years of experience in extracting insights from large databases, translating market research into actionable solutions and presenting findings and recommendations to clients.
• 2+ years of experience using advanced algorithms, programming languages (Python, SQL), or technologies in the development of technical analytics solutions, capabilities, and ad hoc analyses.
• Experience working cross-functionally to continuously improve existing solutions based on client feedback and validated demand.
• Strong interpersonal and communication skills including excellent verbal, written, presentation, and consultation skills.
• Comfortable conveying complex data science techniques and methodological approaches to less technical audiences – both internal and external.
• Strong analytical, problem-solving and decision-making skills.
• Strong data visualization and business acumen skills to link analysis to business impact (grocery and/or retail experience is a plus).
• Natural curiosity that welcomes and embraces ambiguity and change, with a willingness to try new things and to fail.
• Excellent attention to detail, organization skills and ability to work in a collaborative environment.

#LI-AB1

Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incenting collaboration and mutual respect. At Jump, research outcomes drive more than superior risk adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems.

Jump's infrastructure team is a global organization of Engineers who architect, build, and maintain our world-class infrastructure. From colocation design and implementation, to optimizing exchange connectivity, to building low-latency wide area networks and world-class HPC research clusters, we leverage research and automation to consistently innovate and scale our infrastructure to drive our trading and evolving business.

We are looking for an experienced Electrical Engineer to lead the electrical engineering design and oversight of Jump's mission-critical HPC data center infrastructure. This role takes responsible charge of power system design, from medium voltage distribution through high-density rack-level delivery, across new builds, expansions, and ongoing operations. You will establish electrical design standards, perform engineer-of-record duties, and work closely with mechanical, structural, and technology teams to ensure integrated, resilient system design for our high-performance computing environments.

What You'll Do:

Electrical System Design & Standards
- Lead the electrical engineering design for Jump's critical HPC data center infrastructure projects, taking responsible charge for overall project delivery and technical excellence.
- Design/Review plans for  complex power systems including generator plants, medium voltage distribution, uninterruptible power systems, automatic transfer systems, and redundant power architectures for mission-critical facilities.
- Develop initial electrical system concepts and establish design standards, specifications, and criteria for data center projects.
- Perform calculations, equipment selection, equipment specification, system design, and system layout for high-density computing environments.
- Produce high-quality technical deliverables including drawings, specifications, and reports consistent with Jump requirements and industry standards.

Engineer of Record & QA/QC
- Perform Engineer of Record duties and assume responsible charge for electrical discipline deliverables.
- Serve as engineer of record for electrical power striping from RPPs/busways to device cabinets, ensuring correct phase balancing, circuit allocation, and redundancy across high-density HPC environments.
- Participate in QA/QC processes and technical reviews of work produced by team members and external partners.
- Conduct due diligence reports, gap analyses, and feasibility studies for new data center sites and expansions.

Project & Team Leadership
- Lead multi-discipline project teams and coordinate with mechanical, structural, and technology teams to ensure integrated system design.
- Establish and manage project budgets, schedules, and resource allocation for assigned projects.
- Mentor and train junior engineers while providing technical leadership and guidance.

Construction & Field Operations
- Perform field investigations, construction administration, and commissioning oversight.
- Process and review RFIs, change orders, bulletins, and addenda during construction phases.
- Evaluate existing site conditions and provide detailed assessment reports.

Vendor & Stakeholder Management
- Interface with colocation providers, contractors, equipment vendors, and manufacturers throughout the project lifecycle.
- Support business development activities and maintain relationships with key stakeholders.

AI-Driven Engineering
- Use AI tools daily to accelerate design work, perform calculations, analyze power data, draft documentation, and improve engineering workflows.
- Identify opportunities to apply AI across electrical design and operational processes.

Codes, Standards & Continuing Education
- Maintain current knowledge of electrical codes, industry standards, and emerging technologies relevant to data center design.
- Stay current with LEED principles and their application to data center environments.

Additional duties as assigned or needed.

Skills You'll Need:

- Bachelor's degree in Electrical Engineering or Architectural Engineering with electrical building systems emphasis from an accredited university.
- Professional Engineer (PE) license required.
- EIT credential required if PE not yet obtained.
- Minimum 7+ years experience designing electrical systems for mission-critical facilities, data centers, or high-performance computing environments, preferably in a consulting or end-user engineering capacity.
- Proven track record as lead project engineer capable of directing technical teams and managing complex projects.
- Experience interacting with clients, contractors, architects, and cross-functional project teams.
- Demonstrates a high level of energy, results driven, and able to work under pressure with tight deadlines.
- Excellent written and verbal communication skills with ability to interface with technical and non-technical stakeholders.
- Strong project management skills including proposal writing, budget management, and stakeholder relations.
- Attention to detail, highly organized, self-starter with ability to manage multiple projects simultaneously.

Technical Skills:

- Expert knowledge of electrical systems including medium/low voltage distribution, emergency power systems, UPS systems, and grounding.
- Experience with data center-specific requirements including redundancy levels (N, N+1, 2N), concurrent maintainability, fault tolerance, and high-density power distribution.
- Proficiency with Revit and AutoCAD MEP for electrical design and Building Information Modeling (BIM).
- Ability to read and review floor plans, sections, elevations, and visualize systems in 3D space.
- Strong working knowledge of electrical codes and standards (NEC, NFPA, IEEE).
- Understanding of LEED principles and their application to data center environments.
- Programming/scripting experience (Python preferred) is a plus.
- Demonstrated heavy use of AI tools (e.g., LLM-based assistants, AI-driven analytics) in a professional setting. You should already be using AI daily and be eager to push its application further.
- Extremely high personal standards for work quality.
- Reliable and predictable availability, including the ability to work evenings and weekends as required.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the team: 

As the Financial Crime Group Lead for the Americas Region, you will execute Adyen’s global financial crime compliance strategy and drive the continuous enhancement of controls that safeguard our banking products, acquiring flows, issuing programs, and capital underwriting. In close partnership with Fraud, Risk, Product, Compliance, and global operations teams, you will translate regulatory expectations, data, and intelligence into scalable, intelligence-led solutions that strengthen the end-to-end merchant risk lifecycle. Your leadership will directly enable Adyen’s growth by ensuring a secure, trusted, and compliant platform for merchants worldwide, operating in strong counterbalance and collaboration with Fraud prevention to deliver holistic FinCrime coverage.

What you’ll do:

• Lead, develop, and scale the Americas Financial Crime organization, overseeing high-performing teams across Chicago and São Paulo (3 teams). 
• Oversee complex investigations across Adyen’s Acquiring, Issuing, Banking, and Capital products. Act as the final escalation point for high-stakes AML, Sanctions, and Fraud cases, ensuring SAR/STR recommendations are bulletproof.
• Monitor emerging AML, sanctions, and FinCrime typologies and regulatory developments, translating insights into improved controls, risk coverage, and operational readiness.
• Implement and continuously enhance policies, procedures, and controls across transaction monitoring, sanctions screening, investigations, escalation, and regulatory reporting, aligned with Fraud and broader FinCrime strategy.
• Drive operational excellence using data insights, automation, quality assurance, and root-cause analysis, while partnering cross-functionally to deliver scalable monitoring and detection capabilities.
• Build team capability through hiring, performance management, training, leadership mentorship, and clear communication that supports professional growth and sustained high performance.
• Provide performance visibility through outcome tracking, senior stakeholder reporting, audit and regulatory support, and execution of global AML & Screening priorities.

Who you are:

• 6+ years of experience in AML, Screening, or broader Financial Crime within a financial institution, PSP, issuing bank, or fintech, including demonstrated people-leadership skills.
• Proven leader with a track record of building, mentoring, and motivating high-performing teams, driving accountability, development, and a strong performance culture.
• Strong analytical and problem-solving capability, able to interpret complex data, identify risk trends, and make sound, risk-based decisions in a KPI-driven environment.
• Experienced in designing scalable processes, controls, and operational improvements, while managing investigations and screening activities with precision and attention to detail.
• Effective communicator and collaborative partner, comfortable operating in fast-moving global environments, presenting to senior stakeholders, and adapting to evolving priorities; payments or FinTech experience preferred and willingness to travel internationally as required.
• Payments, banking, or FinTech experience is strongly preferred.
• Full professional proficiency in English with clear written and verbal communication skills; able to present insights to senior stakeholders.
• Willingness to travel internationally as required.

The base compensation range for this role in Chicago is: $160,000.00 - $220,000.00. The compensation package also include equity (RSUs).

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

The Role

We’re looking for a Growth Engineer, GTM AI who builds the systems that power our go-to-market motion using AI, automation, and data to generate pipeline, improve conversion, and scale execution.

You’ll partner with Sales, Marketing, and RevOps to break down workflows, identify inefficiencies, and rebuild them into scalable, automated systems. You’ll also contribute to more advanced, multi-step AI systems that operate across our GTM stack. The goal is to turn manual processes into repeatable, high-impact execution.

This is a hands-on builder role. You will prototype quickly, ship often, and continuously improve systems based on performance. You should be comfortable going from idea to deployed workflow with minimal guidance and applying new technologies to real business problems.

We’re looking for someone who challenges the status quo, operates with a bias for action, and takes ownership of outcomes in ambiguous environments.

Responsibilities

• Design and deploy AI-powered GTM systems that generate pipeline, improve conversion, and automate execution across key workflows
• Build and extend multi-step AI workflows and agent-driven systems that operate across tools, data sources, and decision points
• Break down and rebuild GTM workflows. Identify bottlenecks across marketing to sales handoff and replace manual processes with scalable, automated solutions
• Rapidly prototype and productionize automation using code, APIs, and AI tools. Move from idea to deployed workflow with speed and ownership
• Own funnel performance end-to-end. Instrument systems, run experiments such as A/B testing and conversion optimization, and continuously improve based on results
• Build and maintain integrations across the GTM stack such as CRM, data warehouse, enrichment, and outreach tools. Ensure clean data flow and system reliability
• Develop targeting and orchestration systems to power campaigns, segmentation, and automated outreach at scale
• Partner with Sales, Marketing, and RevOps to translate business goals into technical systems that drive measurable revenue impact
• Continuously evaluate and apply new technologies to improve how we operate and increase efficiency and performance
• Create reusable systems, playbooks, and tooling that enable teams to leverage automation and AI in their daily workflows
• Monitor, debug, and improve live systems to ensure performance, accuracy, and alignment with evolving GTM needs

What we are looking for

• 3+ years of experience in a technical GTM, growth, or automation role such as RevOps, Growth Engineering, Marketing or Sales Ops, or Solutions Engineering
• Proven track record of building and deploying systems that drive pipeline, conversion, or GTM efficiency
• Hands-on experience building or working with multi-step AI workflows, agent-like systems, or LLM-powered automation beyond simple API integrations
• Experience working with stateful or multi-step AI systems is required
• Strong experience with automation and integrations using APIs, webhooks, or workflow orchestration across GTM tools such as Salesforce, enrichment APIs, and marketing automation platforms
• Proficiency in coding such as Python and working with data systems such as SQL, warehouses, or event data
• Deep understanding of GTM processes across Marketing, Sales, and Customer Success, including funnel mechanics and handoffs
• Experience designing and optimizing workflows for lead generation, qualification, routing, and follow-up
• Strong analytical mindset with experience in experimentation, funnel optimization, and performance measurement
• Ability to connect technical systems and automation outputs to business impact such as pipeline, conversion, and revenue
• Experience working with and transforming GTM data such as accounts, contacts, leads, and opportunities across systems
• High ownership and ability to go from idea to prototype to deployed system with minimal guidance
• Strong problem-solving skills with attention to data quality, system reliability, and edge cases
• Clear communicator who can document systems and explain technical concepts to non-technical stakeholders

Nice to Have

• Experience working within or contributing to shared AI systems, internal platforms, or reusable automation frameworks
• Experience with attribution, pipeline analytics, or revenue forecasting models
• Experience designing QA frameworks, monitoring systems, or identifying anomalies in automated workflows
• Background in high-growth or fast-paced startup environments

#LI-RH1

RAPP Chicago is looking for a SDET to join our award-winning Technology team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

RAPP has a tradition that encourages entrepreneurial thinking, innovative solutions, and the conviction to executive. We seek individuals who thrive in fast-paced, problem-solving environments. We are looking for a talented Software Development Engineer in Test with a specialty in AI/ML systems.

YOUR RESPONSIBILITIES:

• Design, develop, and maintain automated test scripts for functional, API, and database testing.
• Learn and adopt emerging AI‑driven testing solutions and modern quality engineering practices.
•  Follow automation guidelines and maintain scripts per project requirements.
• Generate and manage test data for clean test environments using CRUD principles.
• Collaborate with developers and QA peers to review automation scripts and ensure quality.
• Communicate test results clearly to stakeholders.
• Take ownership of assigned automation tasks and deliver proactively.

REQUIRED SKILLS:

Education:
• Bachelor’s degree in computer science, ML Engineering, or related field.

Experience:
• 0–3 years in software testing or development with exposure to automation.

Technical Skills:
• Proficiency in Python or JavaScript.
• Familiarity with Playwright or Cypress.
• Basic understanding of unit testing frameworks such as PyTest, Mocha, or Jest.
• Exposure to API testing tools such as Postman or REST Assured.
• Knowledge of Git or GitHub.
• Familiarity with CI/CD tools such as GitHub Actions, Azure DevOps, or Jenkins.
• Basic understanding of cloud platforms (AWS or Azure) and containerization (Docker).

AI/ML Skills:
• Interest in AI‑assisted testing tools such as Testim and Mabl.
• Familiarity with Applitools for AI‑powered visual testing.
• Experience with AI/ML tools and machine learning algorithms.
• Familiarity with Large Language Models (LLMs) and Retrieval‑Augmented Generation (RAG).

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $81,000 - $97,200. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

RAPP Chicago is looking for an Analyst to join our award-winning Marketing Sciences team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

As an Analyst, you are responsible for contributing to projects that help to answer complex strategic questions using data; for persuading our clients to follow the right data-driven strategy and helping to continue our growth as well as our clients’ business.

The ideal candidate has an affinity and passion for deriving business insights using data and is ready to jump in, ask questions, find problems, fix them, build relationships, imagine new solutions, and invent them. Do whatever it takes to go above and beyond. And stand up for individuality.

YOUR RESPONSIBILITIES:

• Analyze data that facilitates opportunities and insights within customer journeys, including but not limited to paths to key journey stages and understanding drop off rates through the conversion funnel.
• Develop data-driven hypothesis on performance of leads and lead journeys
• Create client outputs including monthly performance reports & dashboards, quarterly deep-dive reports, as well as other ad hoc analysis
• Actively collaborate with other Analysts as well as the Experience Strategy, Analytics Enablement, Technology and Data Science Teams to develop solutions
• Actively work within broader team to improve data fidelity, availability and accessibility for reporting and analysis
• Drive efficiencies by working to automate repetitive processes
• Support QA/QC function across all data-driven endeavors – thereby ensuring maximum impact from our analysis and minimum chance for erroneous conclusions
• Contribute to workflow efficiency improvements and more effective ideation by cultivating new learning tools, sources and resources

 REQUIRED SKILLS:

• Bachelor’s degree in Math/Statistics, Data Science, or other related fields/ equivalent experience.
• 2-5 years’ experience performing marketing analytics or similar work.
• Hands on experience using SQL to extract and manipulate data for analysis
• Hands on experience with Python for general analyses and automation needs
• Proficient in MS Excel, PowerPoint to help interpret the data and present a story to client
• Experience with PowerBI, Tableau or similar dashboarding tools preferred
• Experience and familiarity with modeling tools like SAS, SPSS, R a plus
• Be imaginative a have a practical approach to problem solving
• A self-starter with a good work ethic capable of building good working relationships with other team members as well as clients

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $67,500 - $74,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

RAPP Chicago is looking for a Senior DevOps Engineer to join our award-winning Technology team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

 As a Sr. DevOps Engineer, you serve as a key player in Technology solutions for our clients and within the agency. You work with the Infrastructure Automation and Tools team (IAT) in implementing tools and infrastructure that facilitates efficient software development/ process and operations.  From setting up a continuous integration/delivery environment to speeding up software deployment and release process, to maintenance of the cloud infrastructure.

YOUR RESPONSIBILITIES:

• Accountable for communicating the DevOps best practices with other development teams and helping them in the implementation thereof.
• Dedicate at least 50% of time automating systems and processes.
• Work with IAT Engineers in the implementation of infrastructure, security and tools that are needed for delivery of software applications and services.
• Work with IAT Lead in analyzing, executing, and streamlining DevOps practices.
• Introduce new tech stacks for experimentation while maintaining a controlled delivery process.
• Research and investigate technology solutions, demonstrate their efficiency by putting together proofs of concept and sharing these with the team.
• Thoroughly research and troubleshoot technical issues. Derive pragmatic, effective solutions, resolve issues, and document the resolutions.
• Implement infrastructure and security solutions on the cloud, and help service them long-term

REQUIRED SKILLS:

• 7+ years of experience in an infrastructure, development, architecture, and operations role.
• Demonstrated experience implementing DevOps solutions for a complex cloud native environment.
• Hands on experience with CI/CD tools such as Jenkins, CodeCommit, CodeBuild, CodeDeploy or equivalent.
• Hands on experience deploying infrastructure with IaC such as Cloudwatch or Terraform.
• Hands on implementation of a Cloud Native environment using AWS; familiarity with GovCloud would be a bonus.
• Strong experience with deploying services through IaC such as AWS RDS, EC2, ECS/EKS, S3, API Gateway, Bastion Hosts, messaging (Kafka), identity and security management (IAM, Cognito, Okta etc.), Configuration and Secret Management (Secrets Manager, Config, SSM, KMS etc.).
• Strong development experience with Python or similar shell scripting language
• Experience with networking and CIDR management and troubleshooting.
• Experience with declarative configuration management tool(s) like Chef, Salt, Puppet, etc.
• Experience with infrastructure automation using tools like Terraform, CloudFormation, etc.
• Experience with and belief in SCRUM/Agile methodology.
• Ability to work collaboratively with developers, project managers, and a QA team to enable them in the development process.
• Able to thrive independently given direction and objectives.
• Strong requirements gathering skills and creative problem solving.
• Personal drive to meet deadlines and deliverables is a must.
• Excellent oral and written communication skills.
• Effective team leadership skills to inspire them to achieve goals through innovation, quality and excellence.
• Recognizes the value that different perspectives and cultures bring to an organization and seeks to understand those different perspectives and cultures.
• Contributes to a work culture where differences are valued and supported.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $135,000 - $162,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Role: Senior Production Technology Director

Location: Chicago, IL

About the role: 

Working in true collaboration with our tech team, we are looking for a Senior Production Technology Director to help audit our current processes and develop a production technology toolset that is robust, scalable, and increasingly powered by AI and advanced automation. You will be working with the, internal clients Implementation, IT & Services, and Sales to develop new workflows as a core part of our service offering. The purpose of this role is to manage overall daily production support across the group, oversee the specification and build of AI-powered tools and solutions, and consistently improve current workflows to enhance cost and production efficiency, quality, and service levels. You will guide and manage a team of Developers and Technology Managers, setting technical direction, nurturing talent, and ensuring the team operates together at a high standard across all production technology initiatives. This includes overseeing the team's adoption and proficient use of AI-assisted coding and scripting tools (such as GitHub Copilot, ChatGPT, Claude, and other LLM-based development assistants) to accelerate development cycles, improve code quality, and reduce manual effort in building and maintaining production solutions. 

You will be required to support the Technology Director in the management of key new account implementations from a technical and operational point of view, working with them to create comprehensive projects to deliver production automation and company-wide solutions. This includes identifying, specifying, and building overseeing bespoke AI-powered tools — from adaptive workflow automation and predictive production scheduling to AI-enabled quality assurance and content adaptation — cooperating with internal stakeholders to ensure plans are delivered on time and on budget. With a track record in complex projects, you will help ensure the smooth transition of the plan and manage ongoing needs. The primary focus for this role will be to implement and consistently improve the daily operational effectiveness of accounts. Tightening up processes, streamlining workflows, embedding AI and machine learning solutions where they can deliver measurable gains, and ensuring teams cooperate around best practices — making sure we are utilising the systems, resources, and partners we have to their fullest potential. 

The Senior Production Technology Director is responsible for ensuring that the agency has best-in-class processes, systems, and AI capabilities that maintain the highest standards in project and campaign delivery and meet the evolving demands of the client with the same level of commitment and passion as the client. Work with the Production Support Team to define and implement workflows on tools like Dalim ES/Twist and other automation tools, including AI-enabled automation platforms, and to promote use of automation and AI across the group. Working with the Global Technology and Innovation Director, PMO office, and OMG team to evaluate, architect, and implement AI-powered automation software across our network of agencies and hubs globally — including assessing emerging AI technologies, building proof-of-concept solutions, and scaling successful implementations across the business.

What you will be doing: 

• Guide, manage, and develop a team of Developers and Technology Managers, setting clear goals, conducting code reviews, and fostering a culture of innovation, collaboration, and continuous improvement 
• Spec, design, and oversee the build of AI-powered production tools and platforms — from requirements gathering and solution architecture through to development, testing, and deployment 
• Encourage and promote the use of AI-assisted coding and scripting tools across the development team (e.g., GitHub Copilot, LLM-based code generation, automated testing frameworks, AI-enabled debugging) to accelerate delivery, improve code quality, and reduce repetitive manual development tasks 
• Evaluate emerging AI/ML technologies (including generative AI, computer vision, NLP, and smart automation) for application within production workflows, recommending and implementing solutions that deliver tangible efficiency and quality gains 
• Build and maintain AI-powered automation pipelines for content production, asset management, quality control, and workflow orchestration 
• Accountable for delivery of assigned projects to time, scope, and quality 
• Advise and connect with stakeholders internally and externally, developing warm, trusting working relationships with various teams across the business and with key client contacts 
• Ensure project plans are signed off and have met quality standards and guidelines before deployment 
• Ensure projects are accurately recorded within agreed tools 
• Ensure all tools are deployed following consistent agency standards, e.g., our internal tool OMG 
• Map and deploy agreed process changes, including AI-augmented workflows and adaptive routing and prioritisation systems 
• Ensure key documentation is created and training is provided to new team members, including AI tool onboarding and upskilling programmes for the wider production team 
• Provide input into ongoing process improvements and changes to ensure the team is continuously improving, leveraging data insights and AI to inform and shape direction 
• Establish best practices and governance frameworks for responsible AI use, including data privacy, ethical AI standards, and quality assurance for AI-generated outputs 
• A desire to be in the detail — systems, processes, profitability, utilisation, production, and delivery 
• Experience in fast-paced agencies. This business manages scale and speed across the USA and Canada 
• Trusting, dependable relationships built through honest, consistent delivery 

What you need to be great in this role: 

• 10+ years of technical services experience in a complex production environment — not a traditional agency — across Print, Digital, Social, and Motion technologies 
• Demonstrated experience managing and nurturing teams of Developers and Technology Managers, with a track record of attracting, retaining, and growing technical talent 
• A solid understanding of AI and machine learning technologies, including practical experience specifying, building, or implementing AI-powered tools and solutions within a production or creative technology environment 
• Hands-on experience with AI-assisted development workflows — comfortable using and promoting tools like GitHub Copilot, ChatGPT/Claude for code generation, scripting automation, prompt engineering, and AI-enabled QA/testing 
• Experience with AI/ML frameworks, APIs, and platforms (e.g., OpenAI, Azure AI, AWS AI/ML services, Google Cloud AI, or similar) and an understanding of how to integrate these into production systems 
• Familiarity with scripting and programming languages commonly used in production automation (e.g., Python, JavaScript, Shell scripting) with the ability to leverage AI tools to accelerate coding, troubleshooting, and solution development 
• Experience in building and deploying complex production technologies 
• Experience in implementation of large-scale projects and ideally change management processes 
• Ability to manage multiple projects in a fast-paced environment 
• Excellent planning and organisational skills 
• Ability to work under pressure to meet deadlines 
• Effective interpersonal and collaborative judgement skills 
• Excellent attention to detail and accuracy skills 
• Capable and forward-thinking — able to manage their work and always meet commitments 
• A thoughtful, methodical thinker with common sense 
• Ability to question constructively and explore ideas openly (both their own and others') 
• Ability to see the bigger picture 
• Technical competence and understanding of creative process / working within a creative environment 
• Clear, effective communication skills both internally and externally with clients 
• Past experience in managing external partner relationships 
• A genuine passion for AI innovation and a curious, considerate mindset — constantly exploring how new technologies can transform production workflows and deliver meaningful advantage 
• At the time of this posting, the base salary for this position may range from  $123,250.00 to $137,750.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. 

Req ID: 16511

#LI-FD1 #LI-director 

Are you passionate about delivering robust and high-quality solutions?

Arionkoder is seeking a Sr. QA Mobile Engineer to ensure the quality and reliability of AI-powered solutions and applications.

Your Impact

● Review and oversee Mobile testing executed by both on and offshore teams

● Enhance the quality of the product by identifying and helping to fix bugs before the product reaches customers

● Continuously improve processes and procedures that enhance efficiency and effectiveness in testing

● Collaborate with development teams to ensure high-quality outputs

● Mitigate risks associated with software development by ensuring that all potential issues are identified and addressed early in the development cycle

● Develop automated test scripts and frameworks for improved mobile app performance for both Android and iOS devices

● Advocate for and implement industry best practices in quality assurance, leading to improved product standards and team processes

● Lead and mentor team members who are earlier in their careers and contribute to the growth and development of the QA team

What you bring to the table

● 5+ years experience in Quality Assurance

● Demonstrated experience with mobile native application testing

● Experience providing QA for mobile, web, and back-end services 

● Expertise in mobile test automation frameworks, using tools such as WebdriverIO and Appium. (Bonus: XCTest and XCUITest for iOS, and Espresso and UI Automator for Android.)

● Ability to empathize with users’ unique perspectives

● Strong experience creating automation scripts from scratch

● Experience using tools (like JIRA, Confluence, and TestRail) to write and execute test cases, log defects, and work with the team on story refinement

● Strong understanding of AGILE software development life cycle (SDLC), quality assurance process, tools, and methodologies

● Capable of writing and executing manual tests for mobile apps

● Display a professional, positive, and approachable attitude, as well as discretion

● Self-starter mentality, excited to assume responsibility for their work, accept direction and feedback from co-workers and managers, and help make anyone’s great idea a reality

● Experience working in Agile and Kanban environments

● Experience working with external clients, partners, and vendors

● Collaborative spirit and a positive demeanor that enhance team dynamics

Bonus points

● Experience in travel and/or loyalty-as-a-service industries

● Experience in Mobile Accessibility (508) testing on both iOS and Android devices

Location: 100% remote from US or Argentina (BsAs, CBA, or Rosario)

Hiring modality: Contractor & USD salary 

Join us ! 

Lead API Platform Engineer (Cincinnati / Chicago) P181

About 84.51°

84.51° is a data science and technology company (owned by Kroger) that turns customer data into decisions that improve how people shop. Engineers here work with modern cloud and data tech at meaningful scale, alongside product, data science, and business teams.

The role

We’re hiring a Lead API Platform Engineer to join our Application Delivery team within Platform Engineering. This is an individual contributor (IC) technical lead role, owning the API gateway experience end-to-end — from pre-production through production. You’ll help shape technical direction, mentor engineers, and continuously improve our on-call/escalation rotation — participating and fielding gateway-related production issues when on rotation.

If you meet most—but not all—requirements, we still encourage you to apply.

What you’ll do

• Own our gateway platforms: Maintain and evolve our Kong Enterprise API Gateway and Azure Application Gateway configurations, standards, and best practices—and help design what’s next.
• Strengthen API security: Implement and promote API security standards, including OAuth2, JWT, and SAML, along with access controls and encryption.
• Improve reliability and performance: Monitor, troubleshoot, and optimize using Datadog. Tune latency, caching behavior, and rate limiting to support high-performing APIs.
• Automate delivery: Build and maintain automation and CI/CD workflows (using GitHub Actions) for gateway deployments and policy/configuration updates.
• Enable great developer experience: Improve how teams build and test APIs by standardizing gateway onboarding, providing self-service patterns, and supporting reliable local development workflows (e.g., local gateway tooling, mock/test routes, and clear “run it locally” docs).
• Shape work for success: define and decompose scope into ready-to-build requirements (clear user stories and acceptance criteria), aligning on delivery standards, and proactively removing blockers to keep execution on track.
• Support production operations: Provide L2/L3 support, participate in an on-call rotation, lead root-cause analysis, and drive permanent fixes.
• Collaborate and document: Partner with development, QA, security, and architecture teams. Create clear documentation, SOPs, and onboarding materials to help teams ship confidently.

What we’re looking for

• Bachelor’s degree (Master’s degree desired) typically in Computer Science, Management Information Systems, Mathematics, Business Analytics or another technically strong program.
• 5+ years of hands-on experience operating API gateways in production environments (especially Kong)
• Strong API fundamentals (REST, JSON) and security best practices
• Experience working in a public cloud environment, plus solid networking knowledge (DNS, firewalls, load balancers) – Azure preferred but not required
• Comfort scripting and/or coding in one or more languages (e.g., Python, Shell, Java, Node.js)
• Familiarity with DevOps/Agile practices, Docker/Kubernetes/Helm, and Terraform (or other IaC tools)
• Clear communication skills and a collaborative mindset in a fast-moving environment

#LI-SSS

SENIOR DATA SCIENTIST (P2408)

SUMMARY:

The Core Science team is responsible for some of our most foundational data science products including enterprise-wide segmentations and store measurement tools. As Senior Data Scientist on the Core Science team, you will build and maintain our new Customer Dimensions and Functional Loyalty. Our team plays a crucial role in building core segmentations that are used across the business in various functions like customer reporting and targeting.

In this role, you will maintain and enhance existing dimensions, support business use of dimensions, build and monitor data quality dashboards, and develop new customer dimensions to expand our view of customers. This includes responding to time-sensitive requests for deep-dive analyses, managing routine processes, and innovation of new segmentations.

You will leverage a diverse technical toolkit including Power BI for dashboard development, GitHub for code management and version control, and PySpark for programming. Additionally, you'll have opportunities to explore the use of embeddings and incorporate AI technologies to enhance our analytical capabilities and create more efficient solutions.

Success in this role requires strong analytical skills and business insights combined with intellectual curiosity and adaptability. We're looking for someone who embraces change, demonstrates enthusiasm for learning new methodologies, and can balance maintaining existing systems while innovating for the future.

RESPONSIBILITIES:

• Effectively managing projects, tasks and stakeholders to ensure that projects are delivered on time, within budget and to brief specification while ensuring minimal downtime and maximum utilization.
• Interpreting results and developing actionable recommendations from the data analysis to build relevant customer stories for clients.
• Identifying and implementing artificial intelligence solutions to enhance business processes, drive operational efficiencies, and deliver increased value to stakeholders.
• Quality Assurance of own code and that of team members to ensure the highest quality work is being delivered to our clients.
• Identifying opportunities for standardization & automation of existing solutions and processes to enable 84.51° to realize the maximum potential from our teams.
• Challenging and improving 84.51° analytical capabilities/products.
• Working closely with key internal stakeholders to ensure sound knowledge of client objectives and customer insight, to subsequently design best-in-class solutions.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• 2+ years of experience in consulting or professional services
• 2+ years of experience in extracting insights from large databases, translating market research into actionable solutions and presenting findings and recommendations to clients
• 2+ years of experience using advanced algorithms, programming languages, or technologies in the development of technical analytics solutions or capabilities.
• Experience querying data from relational databases using SQL.
• Experience using R, Python, or other similar statistical software to develop analytical solutions.
• Experience with data wrangling, data cleaning and prep, dimensionality reduction.
• Experience with Big Data concepts, tools, and architecture (e.g. Hadoop, Pig, Hive, Spark, Sparkling Water).
• Ability to create computationally efficient solutions.
• Strong academic background in mathematics, statistics, computer science, economics, or similar discipline.
• Data visualization skills and ability to present technical solutions to non-technical audience.
• Strong interpersonal and communication skills.
• Strong analytical, creative problem-solving and decision making skills
• Strong business acumen; grocery and/or retail experience is a plus.
• Passionate about data, analysis and insights.
• Natural curiosity that welcomes and embraces change and willingness to try new things and to fail, particularly in exploring emerging technologies and AI applications.
• Ability to work in a highly collaborative environment.

#LI-SSS

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

The Box Industries team thrives in a fast-paced environment where innovation and reliable execution go hand-in-hand. Our mission is to strengthen Box’s leadership in cloud-based intelligent content management and collaboration, transforming how entire industries operate through strategic initiatives, relationships, and partnerships. We are seeking a hands-on, strategic, and persistent individual to build and execute initiatives that drive greater engagement for Box at the senior-most levels of the Retail and Consumer Packaged Goods (CPG) industries.

The Industry Principal, Retail & CPG will define an integrated, scalable go-to-market strategy for both Retail and CPG sectors. This leader will establish market credibility through industry thought leadership, shape tailored solutions and expand our industry ecosystem. They will play a visible, active role in growing Box’s presence by building executive-level relationships, influencing major opportunities, and unlocking large-scale deals. Success in this role requires strong cross-functional partnerships with Sales, Marketing, Business Development, Product, and Customer Success Teams.

WHAT YOU'LL DO 

• Develop a data-driven, long-term, strategic go-to-market plan for Box in the Retail and CPG industries, driving execution through annual and quarterly milestones.
• Build and grow personal and professional relationships within the industry especially at the CIO and C-suite level, positioning Box as a trusted strategic partner.
• Demonstrate ability to assess and articulate how cloud content management platforms (i.e. Box) integrate with enterprise systems like SAP, Salesforce, Adobe Experience Manager, and custom retail POS or eCommerce systems.
• Support complex sales cycles by translating content security, workflow automation, and integration capabilities into clear business values for IT, compliance, and marketing stakeholders in large retail/CPG organizations.
• Lead outreach to senior leaders of Retail and CPG organizations and deepen relationships with existing customers in these sectors.
• Establish yourself as an industry thought leader and subject matter expert on intelligent content management across the entire Retail and CPG value chain.
• Become embedded in the industry: speak at events, systematically identify market trends, and collaborate with product marketing to plan and execute campaigns and events that promote Box’s value proposition and increase brand awareness.
• Represent the overall health of the global Retail and CPG business to Box executive management.
• Conduct market intelligence, consult with Sales to identify gaps and opportunities, and enable effective alliance programming.
• Partner with Box’s Business Development team to foster key partnerships with ISVs, Sis, the other leading cloud-based vendors, building a robust industry ecosystem.
• Be willing and able to travel to visit customers and drive tangible commercial outcomes.

WHO YOU ARE 

Box executives are a cohort of engaged and passionate leaders who share a mindset focused on customer centricity, innovation, and growth. As a leader in this role, you have/are: 

• 10+ years of experience with proven results driving technology transformation for leading Retail and CPG organizations. Deep understanding of go-to-market strategies tailored to these industries.
• A strong network of executive-level connections within the broader Retail and CPG sectors relevant to Box.
• Technically savvy, with experience in web and cloud-based technologies. Solid grasp of the Retail and CPG tech stack, including future opportunities in AI and agentic workflows.
• A people-oriented personality, taking pride in your personal network and strong relationships across the industry.
• Exceptional public speaking skills and strong executive presence, with a history of presenting at industry and networking events.
• The ability to influence both internally at Box and externally in the market. Experience briefing analysts and engaging with industry associations is desirable.
• The capability to educate, enable, and empower fellow Boxers to expand the company’s knowledge base for Retail and CPG.
• Experience working on and with cross-functional teams.
• Results-driven, detail-oriented, organized, and an entrepreneurial self-starter.
• Creative, strategic, and critical thinker.
• International experience is a plus.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

About the Role

We’re looking for a GTM Engineer who combines strong technical expertise with a deep understanding of go-to-market strategy and model quality control. This role sits at the intersection of Revenue Operations, Data, Marketing, and Sales — ensuring that our GTM systems, analytics models, and automated outputs are accurate, scalable, and continuously improving.

A core focus of this role will be training, evaluating, and improving analytical and AI-driven models through structured output reviews, feedback loops, and quality control processes.

You will help design the data foundation that powers revenue decisions while implementing rigorous validation frameworks to ensure confidence in our insights and automation.

Role will be based in Chicago, hybrid 3 days in the office.

What You’ll Do

Model Training, Review & Quality Control

• Design and implement structured output review processes to validate model and analytics accuracy
• Perform systematic quality audits on segmentation models, forecasting outputs, attribution models, and AI-driven insights
• Develop feedback loops to retrain and refine models based on performance data and business outcomes
• Establish clear quality benchmarks and monitoring dashboards for model performance
• Partner with Data and Product teams to improve training datasets and reduce bias, drift, and inconsistencies
• Document evaluation frameworks and ensure reproducibility of model validation processes

Data & Systems Engineering

• Write and optimize advanced SQL queries to support modeling, reporting, and validation workflows
• Manage and maintain relational databases and data warehouse structures
• Design scalable data models that support GTM analytics and operational systems
• Build and maintain data transformations and QA checks across pipelines
• Improve system interoperability across CRM, marketing automation, billing, and product analytics tools

GTM Strategy & Revenue Operations

• Translate business strategy into measurable models and scalable technical solutions
• Support territory planning, lead scoring, segmentation, and pipeline forecasting
• Identify performance gaps across the funnel and design data-backed solutions
• Build reporting frameworks that drive strategic decision-making
• Ensure GTM systems align with evolving business objectives

What You Bring

Technical Skills

• Advanced SQL proficiency (complex joins, window functions, aggregations, query optimization)
• Strong understanding of relational databases and data warehousing concepts
• Experience with data modeling and ETL processes
• Familiarity with CRM and marketing automation platforms (Salesforce, HubSpot, Marketo, etc.)
• Experience working with BI tools (Looker, Tableau, Sigma, etc.)
• Exposure to model validation, performance monitoring, or AI/ML quality frameworks

GTM & Business Acumen

• Deep understanding of SaaS go-to-market processes across Marketing, Sales, and Customer Success
• Experience supporting pipeline analytics, revenue forecasting, and attribution
• Strong understanding of SaaS metrics (ARR, CAC, LTV, churn, conversion rates, pipeline coverage)
• Ability to connect model outputs to business impact

Quality & Analytical Mindset

• Strong attention to detail and commitment to data integrity
• Experience designing QA processes or review frameworks
• Ability to identify anomalies, inconsistencies, and sources of model drift
• Systems thinker who balances automation with oversight

Nice to Have

• Experience in B2B SaaS or ecommerce
• Python or scripting experience for automation and data validation
• Experience working with product usage data
• Familiarity with experimentation frameworks (A/B testing, cohort analysis)