Your Role

We’re looking for a Senior Quality Assurance Manager to drive the development of world-class software products used by athletes and fans around the world. In this role, you’ll lead the software quality team responsible for the end-to-end experience and capabilities of our Hudl Focus camera product family.These products provide customers with seamless, real-time access to video and performance insights. 

You’ll play a key role in ensuring high-quality software across the entire stack—including on-device applications, cloud services, and mobile apps—by working closely with cross-functional squads to deliver reliable and innovative solutions.

In this role you will focus on:

• Improving quality. You’ll improve how we build—boosting quality, speeding up delivery, and tracking results along the way. You’ll guide teams in making smart decisions, staying current with best practices, and using that knowledge to boost quality and velocity.
• Coaching. You'll use your technical and quality understanding to guide others to level up their skills. As the point person for product quality, you’ll influence and challenge teams to incorporate quality best practices.
• Automation Strategy & Execution: Own and evolve the test automation strategy to align with the pace of development. You’ll make informed decisions on what to automate, how to approach it, and when to implement it—balancing speed, coverage, and maintainability.

We’re looking to hire near our offices in Omaha and Lincoln, Nebraska, but we’ll consider remote candidates in Kansas City, Chicago, Austin or Dallas.

Must-Haves

• A focus on quality. You understand quality in the big picture and strive to improve quality and velocity. You will utilize data, metrics and user insights to identify areas of improvement and drive changes that enhance the overall product experience.
• Collaborate. You’ll collaborate with cross-functional leaders to plan and deliver product enhancements while integrating diverse perspectives to drive innovation and ensure high product standards.
• Drive technical excellence. You’ll guide your team in developing robust, scalable automation frameworks and quality solutions across the product ecosystem. Your technical expertise will be crucial for identifying gaps, solving complex challenges, and integrating quality throughout the development lifecycle. You’ll champion engineering best practices, ensure testability, and enable faster, more reliable delivery through intelligent automation and data-driven insights.
• A customer focus. You think critically about  user experience and ensure our testing approach adapts to customer workflows.
• Team leadership & development. You’re a proven people leader. You have managed direct reports through hiring, onboarding, performance evaluation and fostered team growth. Demonstrated leadership experience includes the ability to mentor and elevate the skills of individuals within a team.

Nice-to-Haves

• A working knowledge of U.S. sports. A general understanding of sports like basketball and American football are a plus.
• Domain knowledge in hardware: Experience working with or alongside hardware teams—whether in product development, integration, or testing—to bridge software and hardware requirements effectively.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Your Role

We're seeking an experienced, automation-focused Quality Assurance Engineer II to join our Mobile team to help us deliver high-quality products. This team develops specialized mobile applications designed to manage and control the Hudl smart camera systems. It allows coaches and administrators to automate the recording and uploading of sports videos for indoor and outdoor venues without needing a dedicated camera operator. Your primary mission will be to be the testing expert within your cross-functional squad, ensuring the delivered product meets the highest standards of quality, reliability, and performance. You will actively guide technical testing discussions and challenge the team to maintain high standards.

In this position, you’ll:

• Own testing. Lead the squad's testing efforts, using your customer and system understanding to ensure our products meet and exceed user expectations.
• Automate. By aligning our processes with development speed, you’ll make informed decisions on what, how, and when to automate.
• Collaborate. You’ll be an integral part of a cross-functional team, working closely with coworkers across Engineering, Product, Design, and Scrum, all to ensure the delivery of high-quality products.

Location

We’re looking to hire near our offices in Omaha and Lincoln, Nebraska, but we’ll consider remote candidates in Kansas City, Chicago, Boston, Austin or Dallas.

Must-Haves

• Experienced. You have 2+ years of software testing experience and a strong understanding of the product life cycle.
• Technically proficient. You have hands-on experience with iOS and Android mobile app automation and approach testing with a strong customer and user-experience focus.
• A natural problem solver. You think outside the box to find creative ways to break software and can navigate shifting deadlines in a fast-paced environment.
• A team player. You default to trust and work effectively with global teams, using your communication skills to build empathy and alignment.

Nice-to-Haves

• Contract Testing Exposure Familiarity with the concepts of contract testing, with exposure to common tools (e.g., Pact), particularly for validating API and backend service compatibility.
• AI Tool Exposure. Curiosity and exposure to leveraging AI tools (such as LLMs, specialized coding assistants, or test data generators) to increase efficiency in documentation, test case creation, or initial failure diagnosis.
• Sports knowledge. You are passionate about American Football and are keen to learn more.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Marketing today is a product discipline. The teams driving growth are built on data, systems, experimentation, and technical execution. We’re looking for a Product Manager, Marketing AI Enablement to own both the technical foundation and business strategy behind scalable marketing programs, starting with Meta, Paid Social and expanding across our growth engine.

We are looking for a growth-minded Product Manager to sit at the intersection of engineering, data, AI, market strategy. This isn't a marketing support role; you are the architect of a technical growth engine, building the consumer-facing products that drive adoption and scale. You will own the marketing strategy, creative direction, and optimization cycles for the products and systems you build.

Leading a multidisciplinary squad of agency partners, data scientists, and business stakeholders, you will tackle one of our most critical challenges: innovating new, seamless ways to convert potential homebuyers. You’ll have the autonomy to experiment, the data to move fast, and the resources to drive massive, measurable impact on our business trajectory.

What You’ll Do:

• Own the end-to-end development and performance of growth marketing platforms (Meta, TikTok, Reddit, etc.), from strategy and system design through execution, measurement, and optimization for buyer, seller, and rental lines of business.
• Identify, design, and launch new marketing products that leverage automation and AI to expand growth capacity, such as systems that accelerate creative production, campaign creation, and experimentation across channels.
• Build and evolve core platforms for media automation, bidding, budget management, and performance optimization
• Partner with Marketing, Analytics, Data Science, and Engineering to design and deliver high-impact growth capabilities across paid channels (SEM, Paid Social, Video, App)
• Translate business and marketing objectives into measurable product outcomes through experimentation, automation, and improved data quality
• Lead product discovery and agile delivery, shipping incremental value while building durable, extensible marketing infrastructure
• Develop AI-enabled and LLM-first workflows that improve decision-making, efficiency, and learning velocity across media programs
• Communicate priorities, progress, and trade-offs clearly to senior stakeholders and cross-functional partners
• Collaborate with external platform partners (e.g., Google, Meta, Apple) to ensure strong integrations and adoption of best practices
• Ensure operational excellence of growth marketing systems, proactively identifying and resolving issues that impact performance or reliability

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

Who You Are:

• A product-minded growth leader who treats marketing platforms and workflows as scalable software products
• Comfortable operating at the intersection of strategy, data, and technology
• Equally strong in strategic planning and hands-on execution, from defining roadmaps to working through detailed workflows and edge cases
• Highly analytical, with a deep interest in experimentation, attribution, and incremental measurement
• Skilled at translating complex, manual marketing processes into automated, repeatable systems
• A strong collaborator who can influence across teams and align stakeholders around shared growth outcomes
• Naturally curious, outcome-oriented, and comfortable navigating ambiguity in fast-moving environments

What You Bring:

• Bachelor's degree in Engineering, Mathematics, Computer Science, Economics, or a related quantitative field.
• 8+ years of experience in analytics, data enablement, or marketing technology, with a focus on building systems that support marketing teams.
• Demonstrated experience applying AI/LLMs to operational workflows — such as lead processing, data classification, or automated QA.
• Proven experience working in or leading Agile development processes and planning workflows.
• Proficiency with SQL and a strong understanding of data architecture, pipelines, and measurement.

Bonus Points:

• Experience administering Amplitude or similar product analytics platforms.
• Experience building AI-powered automation workflows using tools like n8n, Zapier AI, or similar platforms to streamline marketing operations.
• Experience using AI to scale creative production and campaign automation
• Familiarity with Hightouch, Fivetran, or similar data integration and reverse ETL tools.
• Experience with tagging and tracking implementations — Google Tag Manager, server-side tagging, or similar.
• Exposure to marketing strategies including performance marketing and brand KPIs
• Experience with Meta or other marketing platforms that require feed management or other technical solutions for scaling
• Background in platform governance — defining standards, documentation, and enablement for shared marketing tools.

How We Reward You:

Realtor.com® is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

The Opportunity
The Controls Specialist III serves as a senior technical authority within the controls organization, providing advanced expertise in the design, implementation, and optimization of Building Automation Systems (BAS).  This role leads complex, large-scale system integrations, drives technical excellence across projects, and supports the development of internal capabilities through mentorship and standardization of best practices.  The Controls Specialist III acts as a key escalation point for technical challenges and plays a critical role in ensuring high-quality project delivery and system performance.  

Responsibilities
Technical Leadership & Project Execution:
•    Lead the implementation of large-scale, multi -system BAS projects from startup through commissioning.
•    Architect and develop control strategies, sequences of operation, and system designs for complex applications.
•    Perform advanced diagnostics, troubleshooting, and system optimization to ensure peak performance.
•    Serve as the primary escalation point for complex technical issues across projects and service work. 

Commissioning & Quality Assurance
•    Lead commissioning efforts, ensuring systems are installed, programmed, and functioning according to design specifications.
•    Validate system performance and ensure alignment with customer requirements and industry standards.
•    Identify opportunities for system improvements, energy efficiency, and operational optimization.

Standardization & Continuous Improvement
•    Develop and promote best practices, technical standards, and consistent programming methodologies across the Controls team.
•    Support process improvement initiatives to enhance project execution, efficiency, and quality.

Preconstruction & Estimating Support
•    Partner with Sales and Engineering teams to support estimating, design reviews, and preconstruction planning.
•    Provide technical input on system architecture, integration approach and project feasibility.  
•    Support the development of internal technical standards and engineering best practices across the organization.

Mentorship & Team Development
•    Train, mentor, and support Controls Technicians and Specialists across varying experience levels.
•    Share technical knowledge and provide guidance to elevate overall team capability and consistency. 

The Required Profile
•    Advanced expertise in DDC programming, system architecture, and controls design.  
•    Proficiency in multi-protocol system integration, including BACnet, Modbus, and LonWorks.
•    Strong knowledge of IP-based networking and advanced troubleshooting techniques.
•    Experience with energy analytics, system optimization, and performance tuning.
•    Deep understanding of HVAC mechanical systems and their integration with BAS platforms.
•    6 – 10+ years of experience in Building Automation Systems (BAS/BMS).
•    Proven track record of leading complex BAS projects and system integration.
•    Recognized as a technical subject matter expert within the Controls field.
•    Relevant technical certifications or training in BAS platforms preferred (e.g. Niagara, Distech, or similar).

Work Environment
This position operates in both office and field environments, with significant time spent at customer sites, construction locations, and mechanical rooms.  The role requires close collaboration with engineering, project management, and field teams.  Work maybe performed in environments with varying temperatures, noise levels, and conditions typical of commercial and industrial facilities.  Use of personal protective equipment (PPE) may be required during site visits.

Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this job:
•    Regularly required to stand, walk, and move throughout job sites for extended periods.
•    Frequent use of hands and fingers to handle tools, equipment, and control devices.
•    Ability to climb ladders, access rooftops, and navigate mechanical rooms or confined spaces.
•    Must be able to lift and carry equipment or materials up to 25 – 50 pounds as needed.
•    Ability to bend, stoop, kneel, and reach to install, inspect, or troubleshoot control systems.
•    Visual acuity required for reading technical diagrams, wiring schematics, and computer screens.
•    May require extended periods of driving to and from job sites.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Technical Director, Generative AI

About the Role

As a Technical Director, you’ll collaborate with cross-functional teams to define processes and to deliver high-quality results through well-managed, on time and on budget projects. This is a leadership role combining technical strategy, hands-on technical expertise, and execution. You will be responsible for discovery, shaping solutions, prototyping, guiding creative technologists and developers, owning the technical delivery and scale automation frameworks for our global clients.

We are looking for a Technical Director to lead the technical direction, planning, and delivery of AI-driven production work across key client accounts. This role sits within our Transformation and Applied AI team, focused on building and scaling AI pipelines for image, video, text and content generation. Technical Director acts as the technical counterpart to Solution Leads (Producers) and Creative Directors, ensuring what is sold can be realistically delivered from a technical perspective. You will define how things get built, estimate technical efforts, and assemble the right technical team to execute.

This role is focused on AI pipelines for image and video generation at scale, workflow automation and content production systems, model usage, fine-tuning, and dataset considerations, connecting multiple tools, APIs, and systems into production-ready pipelines.

Responsibilities

• Own technical delivery end-to-end: from early estimations through production/development and final delivery.
• Define technical approaches for AI-driven projects (image/video generation, automation pipelines, model training/fine-tuning).
• Translate ambiguous briefs into clear technical plans, asking the right questions around scope, assets, datasets, outputs, and constraints.

Partner closely with Solution Leads and Creative Directors to align scope, timelines, and feasibility

• Know how to assemble the right project team with required technical skills (e.g. Creative Technologists, ML engineers, backend developers).
• Lead and guide technical teams during production, ensuring quality, avoiding scope creeps, and focus on the right technical direction.
• Validate feasibility and manage trade-offs between budget, timeline, and technical complexity.
• Identify risks early and communicate constraints, assumptions, and dependencies clearly.
• Review and guide implementation of AI pipelines (e.g. ComfyUI workflows, API integrations, automation systems).
• Ensure technical quality and QA alignment, working with QA teams where needed.
• Be client-facing when required, presenting technical approaches, documentation, and progress.

About You

The essentials

• 1+ years in a Technical Director, Technical Lead, or similar production-focused leadership role.
• 5+ years of hands on experience in one of the focus areas: Creative Technology, Software Development, 3D/VFX, Real-time Engines.
• Solid understanding of machine learning fundamentals - model architectures, training vs. inference, and fine-tuning methods, and apply them in real-world generative AI pipelines.
• Strong experience in scoping, estimating, and delivering technical projects.
• Hands-on experience building or working with AI / generative pipelines, beyond text to image.
• Experience integrating APIs, automation workflows, or multi-step pipelines.
• Ability to translate high-level ideas into concrete technical plans.
• Strong understanding of production realities: timelines, budgets, resourcing.
• Comfortable leading technical teams and making architectural decisions.
• Ability to operate in ambiguous environments and bring structure quickly.
• Strong communication skills and ability to push back on unrealistic expectations.

Not a must, but a plus

• Academic or research background in Machine Learning, Computer Science, or related fields.
• Certifications in Machine Learning, Deep Learning, or Engineering.
• Experience leading cross-functional technical teams (e.g. software engineers, ML engineers, creative technologists, AI artists).
• Background in creative technology, real-time systems, or virtual production pipelines.
• Experience building or supporting scaled content generation systems or working with CPG / enterprise clients.
• Experience in marketing campaign execution (e.g. media, email) and understanding of basic performance metrics.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

#LI-hybrid #LI-MJ1 GH9695

About GLG's Events Marketing Team

GLG is the world's leading platform for trusted human expertise. We deliver access to the freshest perspectives of the world’s experts at the forefront of their industries, so clients can gain a strategic edge. Our global teams leverage leading technology and decades of proprietary data to help our clients answer business-critical and complex questions within the industry’s most trusted research environment.

Position Overview

GLG's Senior Associate, Event Marketing sits within the Marketing function and is responsible for marketing GLG's events to the right clients at the right time. This role is responsible for audience acquisition for events in GLG's portfolio — combining campaign execution with targeted outreach to convert the right clients into registered attendees and engaged participants. Day-to-day, the Events Specialist partners closely with event programmers, content leads, and marketing operations to plan campaign strategy, develop promotional copy, target the right client audiences, and drive RSVPs and attendance.

Overall Values

We seek bright, positive, and flexible people who also:

• Act with the highest integrity and professionalism in all their endeavors

• Utilize superior analytical and problem-solving skills

• Think creatively and focus on opportunities for growth and lead others to do the same

• Express a strong desire to work in a team

• Respond effectively to management direction and clients' needs

• Demonstrate the ability and initiative to handle increasing responsibility over time

Key Responsibilities

Client outreach and audience development

• Conduct daily direct email to clients to drive attendance and engagement across all event types

• Partner with event programmers and content leads to build and refine target audience lists aligned to each event's topic and maximize RSVP conversion/event fill rates

• Deliver client-facing communications with a high bar for professionalism, clarity, and brand voice across both written and verbal channels

Marketing campaign execution

• Support the development and execution of email marketing campaigns promoting GLG events, including audience segmentation, campaign build, deployment, and performance tracking

• Write and edit promotional and descriptive copy for event invitations, landing pages, reminders, and post-event follow-ups

• Collaborate with Marketing Operations and Brand to ensure outreach and campaign activity align with broader marketing programs and messaging standards

• Track and report on email and outreach campaign performance against standard marketing metrics -- open rates, click-through rates, RSVP and conversion rates, unsubscribes -- and translate insights into improvements

Event project and logistical support

• Support the operational management of multiple concurrent meetings and events, including strategic scheduling across industry programs

• Research and suggest alternative GLG Network Members to align expert lineups with content and audience needs

• Provide workflow support and serve as a back-up to Event Managers as needed

• Track project-level budget and ROI inputs tied to outreach and marketing activity

Required Skills

Potential candidates must possess:

• Bachelor's degree, equivalent experience, or certification(s) in a related industry

• Ideally, 2+ years of experience in marketing, email marketing, or campaign management, preferably in a B2B or professional services environment

• Demonstrated experience executing email marketing campaigns, including audience segmentation, A/B testing, deployment, and performance reporting

• Hands-on experience with marketing automation platforms, with Marketo experience strongly preferred

• Across all positions, we insist upon excellence, integrity, creativity, and a high level of professionalism

Preferred experience includes:

• Demonstrated ability to manage multiple concurrent campaigns, events, or projects, with strong prioritization and time management

• Strong written and oral communication skills, including copywriting and basic copy-editing for promotional materials

• High level of accuracy and attention to detail, particularly with audience lists, segmentation, and campaign QA

• Track record of working effectively in cross-functional teams across Marketing, Content, and Sales partners

• Comfort working in a rigorous, fast-moving environment and adapting to shifting priorities

• Results orientation paired with consistency and process discipline

• High proficiency with Microsoft Office (Excel and Word in particular); familiarity with CRM, marketing automation, and reporting tools is a plus

About GLG's Events Marketing Team

GLG is the world's leading platform for trusted human expertise. We deliver access to the freshest perspectives of the world’s experts at the forefront of their industries, so clients can gain a strategic edge. Our global teams leverage leading technology and decades of proprietary data to help our clients answer business-critical and complex questions within the industry’s most trusted research environment.

Position Overview

GLG's Senior Associate, Event Marketing sits within the Marketing function and is responsible for marketing GLG's events to the right clients at the right time. This role is responsible for audience acquisition for events in GLG's portfolio — combining campaign execution with targeted outreach to convert the right clients into registered attendees and engaged participants. Day-to-day, the Events Specialist partners closely with event programmers, content leads, and marketing operations to plan campaign strategy, develop promotional copy, target the right client audiences, and drive RSVPs and attendance.

Overall Values

We seek bright, positive, and flexible people who also:

• Act with the highest integrity and professionalism in all their endeavors

• Utilize superior analytical and problem-solving skills

• Think creatively and focus on opportunities for growth and lead others to do the same

• Express a strong desire to work in a team

• Respond effectively to management direction and clients' needs

• Demonstrate the ability and initiative to handle increasing responsibility over time

Key Responsibilities

Client outreach and audience development

• Conduct daily direct email to clients to drive attendance and engagement across all event types

• Partner with event programmers and content leads to build and refine target audience lists aligned to each event's topic and maximize RSVP conversion/event fill rates

• Deliver client-facing communications with a high bar for professionalism, clarity, and brand voice across both written and verbal channels

Marketing campaign execution

• Support the development and execution of email marketing campaigns promoting GLG events, including audience segmentation, campaign build, deployment, and performance tracking

• Write and edit promotional and descriptive copy for event invitations, landing pages, reminders, and post-event follow-ups

• Collaborate with Marketing Operations and Brand to ensure outreach and campaign activity align with broader marketing programs and messaging standards

• Track and report on email and outreach campaign performance against standard marketing metrics -- open rates, click-through rates, RSVP and conversion rates, unsubscribes -- and translate insights into improvements

Event project and logistical support

• Support the operational management of multiple concurrent meetings and events, including strategic scheduling across industry programs

• Research and suggest alternative GLG Network Members to align expert lineups with content and audience needs

• Provide workflow support and serve as a back-up to Event Managers as needed

• Track project-level budget and ROI inputs tied to outreach and marketing activity

Required Skills

Potential candidates must possess:

• Bachelor's degree, equivalent experience, or certification(s) in a related industry

• Ideally, 2+ years of experience in marketing, email marketing, or campaign management, preferably in a B2B or professional services environment

• Demonstrated experience executing email marketing campaigns, including audience segmentation, A/B testing, deployment, and performance reporting

• Hands-on experience with marketing automation platforms, with Marketo experience strongly preferred

• Across all positions, we insist upon excellence, integrity, creativity, and a high level of professionalism

Preferred experience includes:

• Demonstrated ability to manage multiple concurrent campaigns, events, or projects, with strong prioritization and time management

• Strong written and oral communication skills, including copywriting and basic copy-editing for promotional materials

• High level of accuracy and attention to detail, particularly with audience lists, segmentation, and campaign QA

• Track record of working effectively in cross-functional teams across Marketing, Content, and Sales partners

• Comfort working in a rigorous, fast-moving environment and adapting to shifting priorities

• Results orientation paired with consistency and process discipline

• High proficiency with Microsoft Office (Excel and Word in particular); familiarity with CRM, marketing automation, and reporting tools is a plus

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.  

Our core values drive us in our important mission of keeping people safe:  

• We’re humans not robots 
• Customers always come first 
• We work better together 
• Simplicity is our strength 
• Our reputation is priceless 
• Hard work pays off 

AlertMedia is looking for a Sales Operations Manager to create scalable, technology-driven processes that ensure best practices across opportunity management, pipeline visibility, and data quality. You’ll also conduct data analyses that will be used to inform strategic decisions across the entire Go-To-Market team and other parts of the business.  
  
As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!  
  
Who you are:  
  
You are an experienced sales operations professional who has the appropriate background to quickly start tackling challenges.  You are a self-starter who thrives in a fast-paced environment. You are passionate about optimizing sales processes and data management and have a roll-up-your-sleeves approach with a willingness to support the team and business. You love to learn and bring a data-driven approach to iterative improvement.    
  
What you get to do every day: 

• Act as a strategic partner to leadership by translating data into clear, actionable insights and recommendations 
• Lead initiatives to streamline and standardize sales processes, ensuring scalability as the business grows 
• Oversee key activities such as sales forecasting, territory design, and budgeting 
• Design and deploy automations and intelligent workflows to eliminate manual work and improve rep productivity 
• Create real-time, self-serve reporting and dashboards for all levels of the business, reducing dependency on manual analysis 
• Proactively identify pipeline risks, data gaps, and performance trends using automated alerts and anomaly detection 
• Reactively troubleshoot issues faced by the sales teams and proactively propose enhancements to avoid those issues 
• Improve data quality and enrichment strategies through automation and third-party intelligence sources 
• Evaluate new technologies to improve sales performance 
• Foster cross-functional collaboration to create the best possible experience for the sales teams 
• Collaborate closely with other members of the revenue operations team to ensure optimal processes & practices throughout the opportunity lifecycle.  

What you bring to the role:  

• 3+ years of experience in Revenue Operations, Sales Operations, or GTM Systems 
• Proficiency in Salesforce and other sales systems (Outreach, Zoominfo, Qualified, Gong, UserGems, and more)   
• Advanced Excel skills (formulas, lookups, pivots, graphs)  
• Strong analytical mindset with the ability to translate complex data into clear insights  
• Experience improving data quality, governance, and enrichment processes 
• Experience designing and implementing automations, workflows, and system integrations  
• Roll-up-your-sleeves approach with a willingness to take on "non-role-specific" sales duties as needed to support the team and business   
• Strong cross-functional collaboration and stakeholder management skills  
• Strongly prefer a candidate who has experience in several of the following areas: 
  • Business segment support 
  • CPQ implementation and maintenance 
  • Forecasting  
  • Geographic territory mapping 
  • Executive-facing sales reporting and data analytics  
  • CRM improvements and QA testing 
  • Commission plan design 
  • Building rapport with sales leadership 
  • Cross-functional project management 
  • Acquisition integration 
  • Rapid growth businesses 
• This is a full-time, hybrid position based in Austin, Texas. Must live in Austin or the surrounding areas.  
• This position is not eligible for visa sponsorship   

Why you’ll love working at AlertMedia:  

At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• 401K with generous company match 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 10 years in a row and numerous other awards 
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
• Ongoing career development opportunities through our Learning & Development team  
• You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

About AlertMedia:  

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.    

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com    

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/   

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience             

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We are looking for a Manager, Customer Success Engineering (AI & Cloud Support) who is passionate about delivering exceptional support experiences and building high-performing teams.

As a Manager, CSE (AI & Cloud Support) at DigitalOcean, you will operate as a Support Manager leading a team of Customer Success Engineers (CSEs) supporting strategic customers across cloud infrastructure and emerging AI/ML workloads. Reporting to the Senior Manager of Customer Success Engineering, you will own day-to-day support operations, team performance, and customer experience outcomes.

This role is focused on driving operational excellence while building strong technical depth within the team across AI, GPUs, Kubernetes, Databases and core cloud offerings. You will play a key role in ensuring consistent support coverage, developing SMEs, and partnering cross-functionally with Product and Engineering to improve both customer experience and product quality.

The ideal candidate brings a deep understanding of cloud and AI/ML ecosystems, including machine learning operations (MLOps), and enterprise support, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering “white-glove” experiences for strategic customers.

What You’ll Do:

Team Leadership & Development

• Lead, hire, train, mentor and develop a high-performing team of Customer Success Engineers (CSEs), driving accountability, performance, and career growth
• Establish performance metrics (KPIs/SLAs) and conduct regular 1:1s, performance reviews, and career development planning.
• Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage.
• Drive improvements in key support metrics such as CSAT, response times, resolution times, and overall support quality.
• Build and strengthen technical expertise within the team across core areas such as Kubernetes (DOKS), Databases, Compute, and AI/ML workloads.
  
  

Strategic Customer Support

• Act as the ultimate point of technical escalation for our largest, most strategic enterprise customers across Cloud and AI/ML workloads, stepping in to manage critical incidents and high-severity (Sev1/Sev2) issues.
• Design and implement customized support plans, SLAs, and escalation pathways tailored to the needs of strategic accounts.
• Partner closely with Technical Account Managers (TAMs), Growth Account Managers (GAM) to conduct Executive Business Reviews (EBRs) and ensure customers are maximizing the value of our Cloud and AI/ML products.
• Proactively identify risks and opportunities within strategic accounts to improve customer experience, adoption, and retention.

Technical & Cross-Functional Operations

• Serve as the Voice of the Customer (VoC) to Product and Engineering teams, synthesizing support data to advocate for bug fixes, feature requests, and UX improvements.
• Own and continuously improve escalation protocols between AI/ML Support and CloudOps, Infrastructure Engineering, and Product — including Jira escalation routing, Sev1 bridge management, and post-incident documentation.
•  Own the development and maintenance of SOPs, escalation runbooks, HVC support playbooks, and knowledge base content — treating documentation infrastructure as a core operational lever for team scalability.
• Contribute to the vision for AI and automation within support—building intelligent tooling and driving the team toward an automation-first model to improve efficiency, scalability, and customer experience.
• Foster a culture of continuous learning, ensuring the team stays ahead of evolving cloud technologies, AI/ML frameworks, and industry trends.

Key Metrics:

• Customer Satisfaction (CSAT) for strategic accounts
• Time to Response and Resolution (TTR) for strategic customers
• Tier 1 resolution rate vs. escalation rate
• Time-to-escalation and engineering handoff SLA adherence
• SLA adherence and escalation response times
• Support productivity and quality (QA scores)
• Post-incident documentation completion rate

What You’ll Add to DigitalOcean:

• Experience: 5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments ideally including experience supporting AI-native, high-growth companies with 24x7 production dependencies on GPU infrastructure.
• Leadership: 2+ years of people management experience leading technical, customer-facing teams, preferably in a high-growth, post-acquisition, or rapidly scaling environment.
• Technical Domain Expertise: Solid understanding of AI/ML concepts, including Generative AI, Large Language Models (LLMs), natural language processing (NLP), and MLOps. Deep familiarity with GPU infrastructure (NVIDIA H100/H200, bare metal GPU provisioning) and AI inference workloads is strongly preferred.
• Coding/Integration: Proficiency in reading and debugging code (Python preferred) and troubleshooting RESTful APIs and cloud architecture.
• Communication: Excellent verbal and written communication skills, with the ability to translate complex technical or AI concepts for diverse audiences OR to both highly technical engineers and non-technical business executives.
• Problem-Solving: Proven ability to remain calm under pressure and de-escalate high-stakes situations with enterprise clients.

Preferred Qualifications:

• Hands-on experience with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and AI toolchains (e.g., LangChain, Hugging Face).
• Experience with major cloud platforms (AWS, Google Cloud, Azure) and their native AI/ML services.
• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related technical field.
• ITIL or equivalent service management certification

Compensation Range: 

• $125,000 - $153,000

*This is a remote role

JR: 2026-7692

#LI-Remote

 Department: Facility Operations 

FLSA Status: Exempt  

Location:  Austin, TX (on-site) 

Reports to: Director of Facility Operations

OVERVIEW 

Element Critical is seeking to add a Data Center Controls Engineer to the Facility Operations team, who aligns with our company values of accountability, integrity, grit, and problem-solving. This role will be responsible for all things related to controls, including but not limited to design standards, implementation, and project management, and maintaining the company building electrical power management systems (EPMS), automation systems (BAS), and building management systems (BMS) for all Data Centers. You will develop new processes and standards while innovating in the control space. Overall desire is to create reliable and efficient controls (BAS, BMS, EPMS) that serve Operations and Customers. 

RESPONSIBILITIES

Responsibilities will include but not be limited to the following: 

• General 
  • Collaborate with design and operations teams to develop and enforce automation logic, ensuring systems meet operational standards. 
  • Manage cross-functional partnerships with internal operations and engineering teams to troubleshoot complex control loop issues.  Utilize 3rd party vendors and contractors to resolve issues. 
  • Assist in procurement related activities including request for quotation/proposals, responding to request for information, assist in review of vendors proposals and submittal processing.  
  • Attend project related meetings, coordinate with project leaders, and regularly report status to management. 
  • Frequent visits to data centers to troubleshoot issues and supervise 3rd party vendor’s work to ensure compliance with the scope, design, and applicable local codes. 
• Create and maintain SOOs and documentation of existing controls infrastructure. 
  • Assemble library of I&C design documents, submittals, as-builts, and O&Ms 
  • Controls equipment inventory: sensors, valves, controllers, etc 
  • Vendors, contacts, contracts, warranties, licenses, entitlements, passwords, 3rd party network access 
• Initial and periodic audit of existing implementations 
  • Security risks 
  • Operations risks (reliability, SLA risks) 
  • Excessive energy or maintenance costs 
• Annual controls opex and capex budgeting 
  • Critical remediation capex 
  • Maintenance contracts 
  • Maintenance capex: end-of-life equipment replacement 
  • Upgrades in support of corporate goals, e.g. energy efficiency, operating efficiency, safety and reliability, reporting 
• Corporate design & operations standards 
  • Develop, document, publish design guidelines 
    • Architecture 
    • Hardware, vendors 
    • Operator interfaces – style guide (ISA 101) 
    • Naming schemes (ISA 5.1) 
    • SOOs 
    • Monitoring 
    • Alerting/Notifications 
• SME and leader for 3rd party implementations (new construction, upgrades/additions, special projects) 
  • Lead scope definition, contractor vetting, pricing review, selection, on-boarding, progress meetings 
  • Lead owner’s submittal and RFI review 
  • Vet change orders 
  • Lead QA/QC during implementation 
  • Lead the commissioning life-cycle for data center BAS, BMS and electromechanical systems, ensuring validation of Building Automation, Building Management, and EPM System to control and monitor HVAC and electrical infrastructure effectively. 
    • Ensure commissioning effectiveness by reviewing scripts, monitoring execution, and reviewing reports & issues 
  • Lead owner’s punch and follow-up 
  • Vet closeout and transition to operations 
• SME and leader for internal support and customer integrations (similar to IT).  Collaborate with and support Facility Ops teams to enable local control within the I&C sandbox for reliability, reporting for efficiency and operations initiatives, as well as managing all training, documentation 
  • Implement and support customer integrations as directed by Customer Ops. 
  • Review results and action items from the quarterly maintenances for BMS and electrical systems and take actions to get them resolved. 
• Operate and maintain all controls hardware & software 
  • Oversee the testing and tuning of mechanical plant controls (chillers, cooling towers, AHUs), ensuring data visibility and system redundancy are maintained through robust SCADA implementations. 
  • Break-fix, preventive maintenance, ongoing tuning and adjustments. 
  • Participate in on-call schedule as secondary escalation to provide immediate BMS and electrical system technical support to in-service data centers. 
  • Troubleshoot and perform Root Cause Analysis or Corrective Action for BAS, BMS and  EPMS system related issues in Element Critical’s data centers. 
  • Per-site and global plant performance reporting 
  • Develop and maintain maintenance program for all controls equipment 
    • Hardware PM (calibrating sensors, stroking valves, etc) 
    • Platform PM (patches as appropriate, backups, etc.) 
  • Specify IT and network resources required by controls applications 
  • Configure and manage EPMS, BAS, and BMS system alarm frameworks, optimize alarm logic, prioritization, and thresholds to reduce false alarms, improve signal-to-noise ratio, and ensure rapid, accurate response to critical infrastructure events to actionable events by the Facility Operations team. 
• Special projects assigned by Manager. 

REQUIREMENTS & QUALIFICATIONS

The ideal candidate will possess the following: 

• Bachelor's degree in Mechanical Engineering, Electrical Engineering,  Systems Engineering, or equivalent practical experience. 
• 5 years of experience in data center or critical facility environment, focused on the commissioning of mechanical systems and industrial controls. 
• 5 years of experience with Building Management Systems, PLC programming, SCADA Architecture (e.g., Modbus, BACnet, industrial networking). 
• Experience managing projects in a Design/Build delivery environment for mission-critical facilities, with a focus on cooling and mechanical automation. 
• Experience with contractors and site safety teams to ensure commissioning activities align with construction schedules and safety protocols. 
• Excellent communication skills. 
• Travel expected up to ~40%. 

Join AIR as a Managing Director of Health Data Science & Analytics with our Healthcare Innovations team. Our team works collaboratively to unravel the intertwined challenges of health care quality, costs, and access. Our team of experts – nurses, physicians, psychologists, economists, sociologists, data scientists, and public health experts – advance evidence and save lives by leading rigorous research and evaluation; results-driven technical assistance and training; and leading-edge data science and technology tools.

The Managing Director will lead complex implementation, monitoring, and technical assistance (TA) initiatives for federal health agencies. This position will manage multi‑year projects involving operational oversight, implementation planning, monitoring frameworks, stakeholder engagement, data collection, TA delivery, and performance reporting.

This role is ideally suited for candidates who have successfully led major federal health projects and can serve as strong director on implementation and monitoring contracts.

This position has the flexibility to work remotely within the United States (U.S.) or from one of our U.S. office locations. This does not include U.S. territories.

About AIR:

Founded in 1946 and headquartered in Arlington, Virginia, the American Institutes for Research (AIR) is a nonpartisan, not-for-profit organization that conducts behavioral and social science research and delivers technical assistance to address some of the most pressing challenges in the United States and globally. We generate evidence and apply data-driven solutions that expand opportunities and improve lives for all.

Responsibilities:

Project Leadership & Oversight

• Serve as the principal architect for designing data systems to support AIR’s health research projects, ensuring scalability, efficiency, and reproducibility.
• Lead cross-functional teams in the development of innovative data solutions, using tools such as Databricks; R (the R statistical programming language); Python; Stata; SAS (Statistical Analysis System); and Git within Centers for Medicare & Medicaid Services (CMS) environments, including the Integrated Data Repository (IDR), Chronic Conditions Data Warehouse (CCW), and Virtual Research Data Center (VRDC).
• Provide strategic oversight of data management and analytics pipelines, including governance, automation, and quality assurance.
• Design and implement advanced statistical programming methodologies for complex longitudinal, hierarchical, and multi-source datasets.
• Act as a senior advisor to project directors, statisticians, and clients on data strategy, analytic design, and technical feasibility.
• Spearhead the development of enterprise-wide programming standards, reusable assets, and documentation practices.
• Mentor and coach senior programmers and analysts, fostering a culture of technical excellence and continuous learning.
• Lead technical contributions to proposals, including conceptualizing analytic frameworks, developing budgets, and writing compelling technical narratives.
• Represent AIR in high-level client engagements, conferences, and professional forums, showcasing AIR’s capabilities and thought leadership.
• Monitor emerging technologies and trends in data science and health analytics, recommending strategic investments and innovations.

Strategic Direction & Federal Business Growth

• Working with AIR’s program area leadership and functional leadership to create business development strategy for established areas and specific new areas of growth identify new opportunities, including:
• Coordinating pursuit plans and pipelines for federal opportunities.
• Supporting bid/no‑bid decisions and ensuring alignment with AIR capabilities and priorities.
• Leading or contributing to proposal pursuits: conceptualizing bid strategies, developing research and monitoring approaches, drafting proposal content, and conducting technical reviews.
• Cultivating and maintaining relationships with potential partners, funders, and federal clients.
• Monitoring ongoing projects to understand client expectations, anticipate needs, and identify opportunities and challenges across the portfolio.
• Assessing staff capacity and helping align resources to support both project delivery and new business pursuits.

Team Leadership, Staff Development & Collaboration

• Foster cross‑functional collaboration across analytics, communications, data management, TA, and operations teams to ensure integrated, high‑quality project delivery.
• Provide coaching and support to rising project leaders in effective project management, quality assurance, client communication, and staff supervision.
• Contribute to a collaborative environment that values and respects a wide range of perspectives, abilities, backgrounds, and experiences.

Thought Leadership & External Engagement

• Represent AIR in federal stakeholder meetings, technical discussions, and conferences.
• Collaborate with AIR’s communications teams to translate implementation and monitoring insights into publications, briefs, and presentations.
• Contribute to AIR’s visibility and reputation in federal health program implementation, monitoring, and TA.

Qualifications:

Education, Knowledge, and Experience

• Master’s degree or higher in Statistics, Data Science, Public Health, Epidemiology, Economics, or a related quantitative discipline or equivalent work experience.
• Minimum of 11 years of progressive experience in programming health data, with demonstrated impact in health research or evaluation. 
• Demonstrated experience using Medicare and Medicaid enrollment and claims/encounter data within CMS environments (e.g., IDR, CCW, VRDC).
• Demonstrated experience designing complex data systems drawing from multiple data sources.
• Proven track record of leading large-scale, multi-disciplinary data projects and teams. 
• Deep experience with secure computing environments, data privacy regulations (e.g., HIPAA), and governance frameworks. 
• Experience working with or for CMS or similar federal health agencies.
• Demonstrated success leading federal proposal development and contributing to winning bids.

Skills

• Working knowledge of CMS program structures, policy priorities, and expectations related to implementation, monitoring, and reporting.
• Strong communication skills for federal audiences and the ability to manage complex, multi‑stakeholder relationships.
• Experience overseeing large budgets, managing risks, developing staffing plans, and implementing operational systems consistent with federal contracting standards.
• Proven ability to lead large‑scale research or implementation projects, write reports, and present findings.
• Demonstrated ability to lead mission‑driven teams, including staff, subcontractors, and consultants.
• Strategic thinker with the ability to structure complex initiatives and maintain a long‑term view of project and portfolio needs.
• Collaborative leadership style and commitment to mentorship and staff development.
• Strong organizational and project management skills, with experience leading multidisciplinary teams.

Disclosures: Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements.

American Institutes for Research is an equal employment opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability. AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks. AIR maintains a drug-free work environment. 

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Taliba Boone at tboone@air.orgor call 202.403.5000.

Fraudulent Job Scams Warning & Disclaimer: AIR is aware of individuals falsely presenting themselves as AIR representatives. Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “@air.org” domain. Please take extra caution while examining the email address, for example jdoe@air.org is correct and jdoe@aircareers.org is not a legitimate AIR email address. If you are unsure of the legitimacy of a communication you have received, please reach out torecruitment@air.org. If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) atReportFraud.ftc.gov. You can also report it to your state attorney general. Find out more about how to avoid scams atftc.gov/scams.

ABOUT THIS OPPORTUNITY

onX is seeking a Senior Geospatial Analyst to support the Offroad vertical, you will play a critical role in ensuring that Offroad-related geospatial content moves reliably through onX systems and into customers’ hands. You will collaborate closely with Offroad Product Managers, a Geospatial Project Manager, as well as with developers to execute geospatial work that supports the Offroad product roadmap.

This role is focused on implementation and delivery. You will apply strong technical judgment to build, maintain, and validate geospatial datasets and pipelines that are performant, scalable, and trustworthy.

This role lives within the Content domain, which is responsible for cartography, data processing, data analysis, and data sourcing across onX. You will be part of a broader team of Geospatial Analysts, Geospatial Project Managers, and Engineers supporting multiple verticals across the organization. This role reports to a Geospatial Manager.

This is a unique opportunity to lead mapping innovation at a company passionate about outdoor recreation and technical excellence.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

• Serve as the Senior Geospatial Analyst supporting the Offroad vertical, owning the technical approach, sequencing, and delivery of geospatial work defined by the Offroad Geospatial Project Manager.
• Execute geospatial work that supports connected content initiatives by implementing datasets and workflows that enable Offroad content to be used consistently across multiple product features and experiences.
• Support content trust initiatives by executing audits, refreshes, and cleanup of high-impact Offroad datasets, applying technical judgment to ensure content is accurate, maintainable, and fit for long-term use, including identifying dataset candidates for update, replacement, or retirement.
• Leverage existing geospatial pipelines and contribute to the improvement and development of new processes as needed, ensuring reliable delivery of data from source systems into customer-facing products and services.
• Lead complex geospatial processing and analysis such as multi-source data integration, conflation, and large-scale QA/QC, applying expert judgment to resolve ambiguity and edge cases.
• Use Claude Code and other AI tools to generate, optimize, and automate geospatial workflows, including feature extraction, segmentation, classification, conflation, and QA.
• Proactively identify data quality risks, pipeline gaps, or platform limitations and surface recommendations to the Offroad Geospatial Project Manager.
• Analyze data, create dashboards, and monitor data health metrics to provide insights that inform business decisions and support overall product health.
• Research and evaluate geospatial data sources, making recommendations for new sources or improvements to existing ones.
• Partner closely with engineers to ensure geospatial solutions are performant, maintainable, and aligned with platform best practices.
• Own the end-to-end execution quality of assigned initiatives, from intake through production release and post-launch validation.
• Use version control (Git) and collaborative workflows to drive consistency and repeatability across the broader Geospatial team.
• Provide technical guidance and informal mentorship to other Geospatial Analysts as needed.
• Communicate clearly and confidently about technical decisions, risks, and progress to cross-functional partners.
• Other ad hoc duties as assigned by the Supervisor.Look for opportunities to embed AI as a repeatable co-pilot in daily workflows by integrating experimentation into real work, and continuously refining its use with sound judgment and validation.

WHAT YOU’LL BRING

• Bachelor’s degree in Geospatial, Geospatial Engineering, Computer Science, Hydrology, Geography, or related field; or equivalent technical experience.
• 8+ years of geospatial industry experience, including dataset sourcing, development, transformation, and deployment.
• Expert-level proficiency in QGIS and advanced geoprocessing techniques.
• Expert with SQL, cloud-based analytical databases (e.g., BigQuery), PostGIS, spatial indexing, and performance optimization.
• Strong Python skills, including experience with GDAL, geopandas, PyQGIS, and automation frameworks.
• Demonstrated ability to operate within complex spatial data pipelines, using version control (Git), and collaborative workflows to deliver reliable, maintainable solutions.
• Proven ability to use Claude Code or other AI coding assistants to generate scripts, automate tasks, and accelerate spatial workflows.
• Familiarity with Offroad-relevant datasets such as trail networks, road and route conditions, terrain data, land ownership, or other location-based content used in off-road recreation and land-access contexts.
• Familiarity with trail data sources, vendors, and key players in that space.
• Proven ability to work autonomously on complex, ill-defined projects, bringing structure, clarity, and execution rigor to ambiguous problem spaces.
• Ability to clearly communicate technical concepts to non-technical partners.
• Ability to travel bi-annually for multiple days to a corporate office or other onX strategic location, such as a Basecamp. 

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Master's degree in Geospatial, Geography, Computer Science, or a related field.
• Experience with graph-based data systems, including knowledge graphs or hierarchical spatial data stores.
• Experience working with modern geospatial data formats such as GeoParquet for scalable storage and processing.
• Experience building micro-services or distributed workflows for spatial data.
• Familiarity with cloud-based storage, Airflow, and Docker.
• Interest in off-road recreation, trail and route planning, terrain navigation, or related outdoor recreation products.
• Experience with distributed or remote teams.

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

 onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $94,000 and $118,000 upon hire. The pay range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and an annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

About the Role

We are seeking a seasoned SRE / DevOps Manager to lead our reliability and operations engineering team. You will be responsible for ensuring the scalability, security, and performance of our infrastructure while fostering a culture of automation, ownership, and continuous improvement.

At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.

Our Values:

• Extremely Accountable
• Customer Obsessed
• Always Innovating
• Demand Excellence
• Biased for Action

Key Responsibilities

Team Leadership

• Manage and mentor a team of SRE and DevOps engineers.
• Drive hiring, onboarding, and professional development.
• Set clear goals and performance metrics.

Reliability & Incident Management

• Own system uptime, performance, and reliability.
• Lead incident response and root cause analysis.
• Define and monitor SLAs, SLOs, and SLIs.

Infrastructure & Automation

• Oversee cloud infrastructure (Azure).
• Implement Infrastructure as Code (IaC) using tools like Terraform or other similar tools
• Drive automation of CI/CD pipelines and operational tasks.
• Build and manage a DevSecOps process to connect CI/CD pipelines with AzureDevOps, Gitlab etc.

Monitoring & Observability

• Implement and maintain monitoring, alerting, and logging systems.
• Use tools like Datadog or other similar tools like Prometheus, Grafana, ELK stack.

Security & Compliance

• Ensure infrastructure security and compliance with industry standards.
• Collaborate with InfoSec teams on audits and vulnerability management.

Cross-functional Collaboration

• Work closely with software engineering, product, and QA teams.
• Advocate for DevOps and SRE best practices across the organization.

Qualifications

• 10+ years of experience in DevOps, SRE, or infrastructure engineering.
• 2+ years in a leadership or managerial role.
• 3+ years of expertise with Cloud platform deployments
• 3+ years of experience working with MongoDB and cosmosdb
• Strong experience with cloud platforms (AWS, GCP, Azure).
• Proficiency in scripting languages (Power shell scripting, Python, Bash, Go).
• Hands-on experience with Kubernetes, Docker, CI/CD tools.
• Excellent communication and leadership skills.

Preferred Qualifications

• Experience with compliance frameworks (SOC 2, ISO 27001).
• Familiarity with Agile and DevOps methodologies.
• Certifications in cloud technologies or DevOps practices.

Benefits/Perks

• Hybrid Opportunity
• Competitive salary
• Employer-matched 401(k) plan
• Attractive paid time off policy
• Career growth and development opportunities

Compensation Range: $150-$180k CAD

About the role

Auctane powers shipping for hundreds of thousands of businesses worldwide through brands like ShipStation, Stamps.com, ShipEngine, Metapack, and more. Our customers depend on us to keep them moving — and the quality of our support content is a direct lever on whether they can help themselves or need to pick up the phone.

We’re looking for a Manager to own and transform our support content and knowledge operations. This isn’t a maintain-what-exists role. Our knowledge base needs a reset. Our help center needs to measurably deflect contact volume. And we believe AI is the key to getting a small, sharp team to operate at the scale of a much larger one.

About the team

You’ll lead a team of content writers and knowledge base specialists. You’ll be responsible for the strategy, architecture, and execution of all support-facing content, both the customer-facing help center and the internal knowledge base that powers our agents and AI tools.

What will you be doing?

Content & Knowledge Strategy

• Define and execute the content strategy for customer-facing help centers and internal agent knowledge bases across Auctane brands, starting with Stamps.com and ShipStation.
• Establish a unified content architecture that supports both public and internal content with clear classification, access controls, and publishing workflows.
• Build and maintain a content taxonomy and governance model that scales as we add brands and channels.
• Partner with Product, Engineering, and Training to ensure knowledge is created proactively — not reactively after customers start calling.

AI-Forward Operations

• Leverage AI tools and workflows to dramatically increase content velocity, quality, and coverage. We expect this role to be hands-on with AI — evaluating tools, designing AI-augmented workflows, and continuously improving how the team operates.
• Identify and implement AI solutions for content drafting, knowledge gap detection, stale content identification, and automated quality assurance.
• Work closely with the AI and chatbot team to ensure content is structured and optimized for AI consumption — what you publish directly impacts how well our AI agent performs.
• Evaluate and recommend knowledge management platforms and tooling. You’ll play a central role in technology decisions that affect how content is authored, managed, and served.

Team Leadership & Execution

• Lead a team of 3–8 content writers and KB specialists. Set priorities, manage workload, and develop your people.
• Evaluate the content request and production workflow. Today it runs through Jira tickets from various departments and it needs to be faster, smarter, and less manual.
• Own the metrics. Establish KPIs for content performance: deflection rates, article effectiveness, knowledge coverage, content freshness, and self-service adoption.
• Drive accountability for content quality across brands. If the knowledge base is outdated, agents use workarounds. If the help center doesn’t answer the question, customers call. You own that outcome.

Platform & Architecture

• Lead the evaluation and potential migration of our content management tooling. Our current stack includes Paligo (CMS), Confluence (internal KB), and Zendesk Guide (customer-facing). This needs to be simplified.
• Ensure content reuse and structured authoring capabilities are preserved or improved in any platform transition. We publish across multiple brands and need efficient multi-brand content management.
• Collaborate with engineering and vendor partners on integrations, API configurations, and content delivery pipelines.

What are we looking for?

• 3+ years of experience in content operations, knowledge management, technical writing, or a related function
• 1+ years in a people management or team lead role, with experience setting priorities and developing individual contributors
• Hands-on experience managing a knowledge base or help center, including content governance, taxonomy, and publishing workflows
• Demonstrated ability to work cross-functionally with Product, Engineering, and Support teams to keep content current and accurate
• Comfort with AI tools in a content context, whether that is writing assistants, gap detection, or quality automation; this role is expected to use AI actively, not just be aware of it
• Strong project management instincts with the ability to juggle multiple brands, stakeholders, and workstreams without dropping things

What will make you stand out?

• Experience in a SaaS or e-commerce environment, particularly in a customer support or CX function
• Familiarity with structured authoring and content reuse principles (DITA, component-based CMS, or similar)
• Experience managing content across multiple brands or product lines
• Comfort with data: able to pull and interpret basic content performance metrics and make decisions from them

The Tech

• Paligo CMS
• Zendesk Guide or comparable help center platform
• Confluence or internal knowledge base tooling
• Jira for workflow and request management
• Google Workspace (Docs, Sheets, Slides)
• AI writing and workflow tools (comfort level more important than specific platform experience)

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

ICON is looking for a skilled, detail-obsessed Web Developer to own the technical health, performance, and continuous improvement of iconbuild.com. You'll sit within the Marketing & Customer Experience team, working at the intersection of design, content, and engineering to ensure our website is fast, functional, and always moving forward. This role is equal parts maintenance and momentum. Some days you'll be squashing bugs and fixing layout breaks. Others you'll be building new landing pages, integrating third-party tools, or collaborating with design to bring a new campaign experience to life. You'll be the go-to technical partner for the marketing team, the person who makes ideas buildable and keeps the site running at its best.

This role carries a dotted-line relationship to ICON's Engineering & Software Development team. During slower periods on the web front, you'll roll up your sleeves and contribute to backend support - bug fixes, internal tooling, and software maintenance, making you a true full-stack contributor across both the marketing and engineering orgs. If you care deeply about craft, move quickly without breaking things, and are equally comfortable translating a designer's vision into pixel-perfect code as you are digging into a backend issue with an engineering team, this role is for you.

This is an onsite M-F role out of our Austin, TX headquarters. 

RESPONSIBILITIES:

Site Maintenance & Reliability

• Own the day-to-day technical health of iconbuild.com — monitoring for bugs, broken links, rendering issues, and performance degradation across browsers and devices.
• Triage and resolve site issues quickly, with clear communication to stakeholders on status and resolution timelines.
• Manage CMS updates, plugin/dependency maintenance, and platform upgrades with minimal disruption to the live site.
• Implement and maintain backup, version control, and staging environment best practices to ensure safe, reliable deployments.

Development & Feature Builds

• Build and maintain new pages, templates, modules, and interactive features that support marketing campaigns, product launches, and brand initiatives.
• Collaborate closely with design and marketing teams to translate Figma mockups and creative briefs into pixel-accurate, responsive web experiences.
• Develop and maintain reusable component libraries and front-end systems that scale with the site's growth.
• Integrate third-party tools and APIs — including CRM platforms, analytics tools, form builders, chat, and marketing automation — and ensure they function reliably.

Performance & Optimization

• Continuously audit and improve site speed, Core Web Vitals, and overall technical SEO health.
• Optimize assets (images, scripts, fonts) and implement caching, lazy loading, and other performance best practices.
• Partner with the SEO and content team to implement on-page technical requirements — structured data, meta tags, canonical URLs, redirects, and site architecture improvements.

Analytics, Tracking & Data Dashboards

• Implement and maintain a robust tracking infrastructure across iconbuild.com — including Google Tag Manager, GA4, pixel integrations, conversion event tracking, and custom event configurations.
• Own the setup, QA, and ongoing maintenance of GA4 properties — including data streams, audiences, attribution models, and funnel reporting — ensuring data accuracy across all campaigns and pages.
• Build and maintain master dashboards that synthesize website data into clear, actionable views for marketing, sales, and leadership — pulling from sources such as GA4, HubSpot, Search Console, paid media platforms, and CRM data.
• Design dashboard reporting frameworks that surface key metrics including traffic, engagement, lead funnel performance, conversion rates, campaign attribution, and customer journey mapping.

Backend & Engineering Support

• During downtime from web priorities, contribute directly to ICON's software and engineering team. supporting backend bug fixes, internal tool maintenance, API troubleshooting, and software QA.
• Assist engineering with code reviews, documentation, and minor feature development as capacity allows.
• Serve as a reliable bridge between marketing and engineering. We’re looking for someone who understands both worlds and can communicate fluidly across them.
• Help triage and escalate software issues, translating between technical and non-technical stakeholders as needed.

Cross-Functional Collaboration

• Serve as the primary technical partner for the marketing team, translating requests, scoping work accurately, and delivering on time.
• Collaborate with external agencies, contractors, or the broader engineering team as needed on larger initiatives.
• Document site architecture, code standards, and processes to ensure maintainability and continuity across both marketing and engineering touchpoints.

MINIMUM QUALIFICATIONS:

• 3 or more years of professional web development experience with a strong portfolio of production websites, ideally in a marketing or brand-forward environment.
• Proficiency in HTML, CSS, JavaScript, and TypeScript with clean, semantic, maintainable code practices.
• Solid experience with at least one major CMS platform, Webflow preferred, including custom theme and template development.
• Familiarity with front-end frameworks such as React or Vue, and comfort working within existing codebases.
• Working knowledge of Node.js, Python, RESTful APIs, SQL or NoSQL databases, and basic server-side architecture.
• Experience with Git and modern deployment workflows including CI/CD pipelines and staging environments.
• Working knowledge of Figma sufficient to collaborate directly with design teams and interpret mockups independently.
• Deep, hands-on expertise with Google Tag Manager including custom triggers, variables, data layer implementation, and cross-domain tracking.
• Advanced proficiency in GA4 including event configuration, custom dimensions, audience building, attribution modeling, and Looker Studio integration.
• Proven experience building dashboards that consolidate data from GA4, HubSpot, Search Console, paid media platforms, and CRM into unified reporting views.
• Familiarity with WCAG accessibility standards and the ability to apply them as part of standard development practice.
• Strong communicator who can translate technical constraints for non-technical stakeholders and push back constructively when needed.
• A proactive ownership mindset - you notice things that are broken before someone tells you, and you fix them.

PREFERRED SKILLS AND EXPERIENCE:

• Experience working within a design system or contributing to one.
• Basic understanding of paid media landing page best practices and conversion rate optimization.
• Experience in a startup or high-growth environment where you've had to wear multiple hats.
• Exposure to A/B testing tools such as Optimizely, VWO, or Google Optimize.

POSITION SUMMARY:

We are looking for a highly motivated Staff Scientist within the Molecular Biology product development team to join a cross-functional team of scientists who are tasked with developing and advancing Natera’s oncology product portfolio.

The Staff Scientist will be working with internal cross functional teams and investigating the feasibility of applying a variety of scientific principles and concepts to oncology diagnostics and monitoring space. The ideal candidate is a driven professional who maintains broad knowledge of state-of-the-art principles and theories with an in-depth understanding of applicability to oncology research.

We are looking for a meticulous and dedicated scientist with experience in both NGS assay development and high throughput automation that can work effectively in a fast-paced environment to ensure that the highest quality clinical assays are developed and launched for our patients.

PRIMARY RESPONSIBILITIES:

• Lead technical projects and associated timelines and deliverables in NGS-based assays as a subject matter expert. Represent the biodevelopment group in cross-functional project teams
• Design, develop, and validate automated high-throughput NGS assays that will be run in a commercial CLIA laboratory
• Mentor junior employees
• Design and execute high complexity experiments and perform data analysis (e.g. JMP, Python, R, Excel)
• Collaborate with assay development scientists on the specifications of assay, reagent, equipment and quality metrics for existing and future production assays
• Work with Clinical Laboratory directors and Quality Assurance to ensure that developed methods meet Natera’s rigorous quality standards
• Coordinate with multiple internal groups (automation engineering, laboratory operations, bioinformatics, statistics, project and product management) and serve as point person to ensure the successful identification and timely execution of projects
• Write documentation and SOPs, and train lab operations operators on protocols. Oversee validation activities
• Participate in post-launch surveillance by troubleshooting production issues, performing root cause analysis on automation, reagent, peripheral equipment and assay failures
• Identify areas for continuous improvement and actively contribute to the effort of introducing better practices to improve production workflows and shorten TAT for patient samples

QUALIFICATIONS:

• MS with 10 years or PhD with at least 7+ years of experience in assay development and automation for the life science industry
• Demonstrated track record of development and validation of automated protocols for CLIA labs

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience developing, implementing, optimizing, and troubleshooting high-throughput automated assays utilizing liquid handler robots
• Strong understanding of the chemistry underlying nucleic acid extraction, NGS library preparation, and hybrid capture technologies
• Strong individual contributor as well as dedicated team player
• Experience designing and executing studies including stability, guard banding, reproducibility and repeatability, and validation
• Experience working in a regulated laboratory environment under CLIA/CAP, NYSDOH, IVD is a plus
• Data analysis (JMP) required, coding skills (Python or R), and liquid handler programming experience are a plus
• Excellent communication, organizational, record-keeping, planning, attention to detail and time management skills
• Ability to collaborate cross-functionally with other groups (CLIA, LIMS, lab operations QA, Automation, Research)

ICON is looking for a Manager of Mechanical Engineering to lead the mechanical engineering group in the Titan Program. As a Manager of Mechanical Engineering at ICON, you will be responsible for the quality of work and outputs by those in your mechanical engineering group. This role is based at ICON’s Austin, TX campus.

RESPONSIBILITIES

• Hire, manage and coach individuals within the Mechanical Engineering function.Escalate potential and actual technical issues to the PM and Management that may impact safety, Business Goals, Requirements, Schedule, Budget, or Scope.

• Ensure the quality of work produced is sufficient to meet Product Goals and Requirements. 

• Consult with Subsystem owners to help prioritize complex issues.

• Assign individual engineers to Subsystems projects and work with sub-system owners to manage their workload.

• Work with the team on professional growth opportunities.

• Represent mechanical engineering as a Strategic Stakeholder

• Drive innovative design directions while balancing risks to projects.

• Establish and enforce quality assurance processes to maintain high standards of product integrity and reliability throughout development phases.

• Champion innovation and research initiatives to explore emerging technologies and trends.

• Serve as a liaison between engineering teams and other departments to facilitate effective communication and alignment on technical matters.

• Facilitate interdisciplinary collaboration and knowledge-sharing to promote a holistic approach to problem-solving and innovation within the team

• Define how work within this discipline should be completed and to which standards (i.e. “how work must be done”).

• Define and encourage the adoption of guiding design principles and best practices (i.e. “how work should be done”).

• Operate as SME where applicable in design and development efforts.

• Mentor fellow engineers and foster a strong culture of mentorship and continuous personal and professional improvement.

• Operate as an Individual Contributor when necessary for project delivery

MINIMUM QUALIFICATIONS

• BS or MS in Mechanical Engineering or related field.

• 5+ years of professional work experience as a Mechanical Engineer.

• Experience managing or leading technical teams.

• Demonstrated knowledge of component manufacturing processes (including machining, rapid prototyping, etc.)

• Demonstrated experience leading large system development projects.

• Proficiency in using parametric solid modeling and CAD software to design and document parts and assemblies.

• SolidWorks and PDM experience are required.

• Familiarity with making drawings and applicable drawing and tolerancing standards.

• Exceptional technical and problem-solving skills and reasoning ability.

• Adept at communicating in a collaborative team environment and seeking optimum solutions with other team members.

• Knowledge of the AGILE SCRUM methodology of project management.

• A service-oriented attitude when in a support role.

• Ability to prioritize and stay cool in a dynamic start-up environment.

• Strong verbal and written communication skills.

PREFERRED SKILLS AND EXPERIENCE

• Previous automation industry experience.

• Previous start-up experience, and/or a resourceful innovative nature with an ability to streamline or develop efficient processes.

• Professional experience with thermal and mechanical FEA, and topological optimization. Ansys or Solidworks simulation.

• Ability to read and understand electrical schematics, and the ability to troubleshoot electrical and mechanical systems.

• Industrial safety system experience.

• A hunger for learning and personal growth.

We are looking for an experienced Senior Business Systems Engineer specializing in Salesforce CPQ to help optimize and scale our quote-to-cash processes. This role is pivotal in enhancing our Salesforce ecosystem to support advanced product configurations, pricing strategies, and end-to-end sales workflows. You will lead the development of scalable CPQ solutions while collaborating closely with Sales, Finance, and Product teams to align technical implementations with business objectives.

As the subject matter expert on Salesforce CPQ architecture and development, you will support critical business functions across the revenue lifecycle. The ideal candidate will have deep technical skills, strong business process insight, and a proven track record with CPQ and Advanced Approvals in complex Salesforce environments.

What You’ll Do:

• Design, configure, and maintain Salesforce CPQ solutions including product/pricing logic, discounting, approvals, and quote templates.
• Build custom components using Apex, LWC, Visualforce, and Flow; integrate CPQ with ERP, billing, CLM, and eSignature tools.
• Partner with Revenue Operations, Finance, and cross-functional teams to gather requirements and deliver scalable solutions.
• Lead CPQ projects end-to-end, from technical design and development to deployment, QA, and ongoing support.
• Ensure system performance, data integrity, and automation across CPQ processes and integrations.
• Manage deployments with SFDX, Git, and CI/CD tools; support reporting and analysis through SOQL/SQL queries.

What We’re Looking For:

• Experience: Job skills are typically acquired with a bachelor's degree and a minimum of 7+ years of related experience, or a master's degree with 3 years of experience.
• Salesforce CPQ Experience: 5+ years of focused experience leading the design and implementation of complex, large-scale Salesforce CPQ projects.
• Salesforce Proficiency: Expert-level proficiency in Salesforce foundational technologies: Apex, Lightning Web Components (LWC), Triggers, SOQL, Asynchronous Processing, and Platform Security.
• CPQ Mastery: In-depth mastery of the Salesforce CPQ object model, advanced pricing strategies, product bundling, and the Advanced Approvals module.
• CLM Tools: Deep familiarity with Contract Lifecycle Management (CLM) tools (e.g., Conga, DocuSign CLM) and their integration into the quote-to-cash process.
• Project Management: Proven track record of leading multiple, concurrent projects in a fast-paced, agile environment, with an ability to manage shifting priorities effectively.
• Integrations: Demonstrated experience architecting and building robust integrations between Salesforce and ERP systems (Netsuite preferred) for order management and billing.
• DevOps: Strong command of Salesforce DevOps best practices, including source control (Git), CI/CD pipelines, and enterprise deployment strategies.

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience             

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

POSITION SUMMARY: 

The Associate Scientist within the Molecular Biology product development team will join a cross-functional team of scientists who are tasked with developing and advancing Natera’s oncology product portfolio.

The Associate scientist will be working with internal cross functional teams and investigating the feasibility of applying a variety of scientific principles and concepts to oncology diagnostics and monitoring space. The ideal candidate is a driven professional who maintains broad knowledge of state-of-the-art principles and theories with an in-depth understanding of applicability to oncology research. This position requires flexibility to work outside standard business hours, including some evenings and weekends, to address urgent issues, support high-priority projects, and maintain uninterrupted lab operations.

We are looking for a meticulous and dedicated scientist with experience in both assay development and high throughput automation that can work effectively in a fast-paced environment to ensure that the highest quality clinical assays are developed and launched for our patients.

PRIMARY RESPONSIBILITIES:

• Design, develop, and validate automated high-throughput NGS assays that will be run in a commercial CLIA laboratory
• Participate in post-launch surveillance by troubleshooting production issues, performing root cause analysis on automation, reagent, peripheral equipment and assay failures
• Independently design and execute moderate to high complexity experiments
• Collaborate with assay development scientists on the specifications of assay, reagent, equipment and quality metrics for existing and future production assays
• Work with Clinical Laboratory and Quality Assurance to ensure that developed methods meet Natera’s rigorous quality standards
• Coordinate across multiple internal groups (automation engineering, laboratory operations, bioinformatics, statistics, project and product management) and serve as point person to ensure the successful identification and timely execution of projects
• Write documentation and SOPs, and train lab operations operators on protocols
• Oversee validation activities
• Identify areas for continuous improvement and actively contribute to the effort of introducing better practices to improve production workflows and shorten TAT for patient samples

QUALIFICATIONS:

• BA/BS with 6 years experience or MS with 3 years experience in assay development and automation for the genomics
• Demonstrated track record of development and validation of automated protocols for CLIA

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong understanding of the chemistry underlying nucleic acid extraction, PCR, NGS library preparation, and hybrid capture technologies
• Hands-on experience in reagent preparation and quality control for NGS-based assays
• Experience implementing, optimizing, and troubleshooting high-throughput automated assays utilizing liquid handler robots
• Data analysis (JMP) required, coding skills (Python or R) are a plus
• Strong individual contributor as well as dedicated team player
• Experience designing and executing studies including stability, guard banding, reproducibility and repeatability, and validation
• Experience working in a regulated laboratory environment under CLIA/CAP, NYSDOH, IVD is a plus
• Excellent communication, organizational, record-keeping, planning, attention to detail and time management skills
• Ability to collaborate cross-functionally with other groups (CLIA, lab operations QA, Automation, Research)

Position Summary

We are seeking an accomplished Principal Software Engineer to shape the future of lab software platforms powering high-throughput, regulated laboratory operations. In this role, you will define technical direction across complex, distributed systems and lead the evolution of software applications that drive lab automation, efficiency, and operational excellence.

You will operate as a hands-on technical leader with deep ownership, from architecture and design through critical implementation to influencing lab operations processes, engineering standards, and long-term platform strategy. This role is ideal for a systems thinker who thrives in ambiguity, makes sound tradeoffs, and raises the technical bar for the entire organization.

Responsibilities

Technical Leadership & Architecture

• Own and evolve the architecture of large-scale, mission-critical systems supporting lab automation, workflow orchestration, and decision support.

• Define and enforce architectural patterns for modular, distributed systems, including modernizing legacy and off-the-shelf LIMS platforms to cloud-native architectures.

• Make high-impact technical decisions balancing scalability, reliability, security, cost, and regulatory constraints.

• Establish engineering best practices across performance, observability, testing, security, and operational readiness.

• Mentor senior engineers and managers through design reviews, technical guidance, and reusable frameworks.

• Drive adoption of Generative AI to improve developer productivity and software quality.

• Lead the application of AI/ML capabilities to improve lab throughput, TAT, automation reliability, and operator experience.

Software Engineering Execution

• Lead and contribute across the full software development lifecycle—from problem framing and architecture through implementation, deployment, and production support.

• Plan and execute complex migrations from legacy and off-the-shelf lab systems to the new strategic platform, including data migration, integration cutovers, validation strategy, and rollback planning, while minimizing downtime and operational risk in a regulated environment.

• Build and review robust backend services and modern frontend applications using Python, TypeScript, React, and Next.js.

• Stabilize and scale existing LIMS solutions while leading strategic modernization to a new technology stack.

• Design and operate systems on AWS with a focus on availability, fault tolerance, cost efficiency, and security.

• Advance CI/CD practices with infrastructure-as-code, automated testing, and production-grade observability.

Cross-functional Collaboration

• Partner closely with Product, UX, Scientists, and Lab Operations to translate complex workflows into scalable, intuitive systems.

• Lead technical discussions that influence product roadmaps and platform strategy.

• Foster a culture of engineering excellence, ownership, and continuous improvement across teams.

Qualifications

• 12-15+ years of experience in developing software applications.

• Proven experience with programming languages such as Python, Java, NextJS, and TypeScript.

• Solid understanding of relational databases and proficiency in SQL programming, with a preference for MySQL or PostgreSQL.

• Solid understanding of non-relational and graph databases.

• Proficiency in leveraging AWS services, including Lambda, RDS, DynamoDB, S3, and Glue.

• Proficiency in infrastructure as code (IaC).

• Proficiency in messaging frameworks such as Kafka.

• Strong quality assurance mindset with a commitment to delivering robust and reliable software.

• Excellent problem-solving skills and the ability to work both independently and collaboratively in a dynamic environment.

• Strong written and verbal communication skills, coupled with excellent interpersonal skills, enable effective interaction with stakeholders at all levels.

Nice to Have

• Experience building custom Laboratory Information Management Systems (LIMS) or Laboratory Execution Systems (LES).

• Experience with Lab Equipment and Lab Automation.

#LI-DNI

Hybrid work

This hybrid position requires two days per week in the office at the nearest hub.

About your skills 

Operational Excellence & Scalability: You design and optimize core sales processes (forecasting, pipeline management, territory planning, reporting) to drive consistency, efficiency, and scale.
Cross-Functional Leadership & Influence: You build strong partnerships across Sales, Finance, Marketing, and Customer Success, aligning stakeholders and driving initiatives forward through clear, effective communication.
Ownership & Proactive Problem Solving: You take full ownership of your areas, anticipate challenges, and proactively improve systems, tools, and workflows with a strong bias for action.
Strategic & Analytical Thinking: You are highly data-driven and excel at turning complex data into clear insights and recommendations that improve forecast accuracy, pipeline health, and revenue outcomes.

About this role

As a Sales Operations Manager, you will play a key role in driving the performance and operational effectiveness of our North America Sales teams. You will act as a strategic partner to Sales leadership, translating business goals into actionable plans that improve forecast accuracy, pipeline health, and sales productivity.

You will own and evolve core operating rhythms, including forecasting, pipeline management, and performance reporting, while identifying opportunities to improve processes, tools, and data visibility. You will partner cross-functionally to enable scalable, repeatable go-to-market motions.

This role requires a balance of strategic thinking and hands-on execution. You will analyze data, identify performance gaps, and drive actions that improve outcomes while supporting implementation and adoption across teams.

What you’ll be doing

• Act as a strategic partner to NAMER and LATAM Sales leadership teams, translating business goals into operational plans that drive performance and revenue outcomes.
• Own forecasting and pipeline management, including leading pipeline reviews and improving forecast accuracy and predictability.
• Analyze sales performance to identify trends, risks, and opportunities; deliver actionable insights to leadership.
• Support territory planning and ongoing optimization to ensure balanced coverage, capacity, and growth.
• Drive operating cadence (e.g., pipeline calls, QBRs) to create accountability, visibility, and consistent execution.
• Partner cross-functionally to align on key initiatives and improve GTM effectiveness.
• Build and maintain reporting and dashboards that provide timely, accurate visibility into performance.
• Identify and implement process improvements, tools, and automation to increase efficiency and scalability.
• Support strategic initiatives that improve sales productivity, deal execution, and overall performance.
• Surface leading and lagging indicators to improve decision-making and predictability.

 What you’ll have 

• 6+ years of experience in Sales Operations, GTM Operations, or business analytics, ideally within a SaaS environment.
• Strong Salesforce expertise, including dashboards, reporting, and data management to support business insights.
• Experience with Familiarity with forecasting and pipeline management tools, as well as sales engagement/insight platforms (e.g., Gong).
• Advanced proficiency in Google Sheets/Excel (e.g., pivot tables, lookups, data modeling) and working with large datasets.
• Experience supporting territory planning and coverage models.
• Proven ability to partner with senior Sales leaders and influence decisions through data.
• Strong analytical, problem-solving, and communication skills with the ability to operate independently.
• Nice to have: experience with BI and analytics tools (e.g., Tableau) and building scalable reporting solutions

Posting Date: 4/7/2026

Application Window: 

We anticipate the application window will be open until 4/24/2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Hybrid work

This hybrid position requires two days per week in the office at the nearest hub.

About your skills 

Operational Excellence & Scalability: You design and optimize core sales processes (forecasting, pipeline management, territory planning, reporting) to drive consistency, efficiency, and scale.
Cross-Functional Leadership & Influence: You build strong partnerships across Sales, Finance, Marketing, and Customer Success, aligning stakeholders and driving initiatives forward through clear, effective communication.
Ownership & Proactive Problem Solving: You take full ownership of your areas, anticipate challenges, and proactively improve systems, tools, and workflows with a strong bias for action.
Strategic & Analytical Thinking: You are highly data-driven and excel at turning complex data into clear insights and recommendations that improve forecast accuracy, pipeline health, and revenue outcomes.

About this role

As a Sales Operations Manager, you will play a key role in driving the performance and operational effectiveness of our North America Sales teams. You will act as a strategic partner to Sales leadership, translating business goals into actionable plans that improve forecast accuracy, pipeline health, and sales productivity.

You will own and evolve core operating rhythms, including forecasting, pipeline management, and performance reporting, while identifying opportunities to improve processes, tools, and data visibility. You will partner cross-functionally to enable scalable, repeatable go-to-market motions.

This role requires a balance of strategic thinking and hands-on execution. You will analyze data, identify performance gaps, and drive actions that improve outcomes while supporting implementation and adoption across teams.

What you’ll be doing

• Act as a strategic partner to NAMER and LATAM Sales leadership teams, translating business goals into operational plans that drive performance and revenue outcomes.
• Own forecasting and pipeline management, including leading pipeline reviews and improving forecast accuracy and predictability.
• Analyze sales performance to identify trends, risks, and opportunities; deliver actionable insights to leadership.
• Support territory planning and ongoing optimization to ensure balanced coverage, capacity, and growth.
• Drive operating cadence (e.g., pipeline calls, QBRs) to create accountability, visibility, and consistent execution.
• Partner cross-functionally to align on key initiatives and improve GTM effectiveness.
• Build and maintain reporting and dashboards that provide timely, accurate visibility into performance.
• Identify and implement process improvements, tools, and automation to increase efficiency and scalability.
• Support strategic initiatives that improve sales productivity, deal execution, and overall performance.
• Surface leading and lagging indicators to improve decision-making and predictability.

 What you’ll have 

• 6+ years of experience in Sales Operations, GTM Operations, or business analytics, ideally within a SaaS environment.
• Strong Salesforce expertise, including dashboards, reporting, and data management to support business insights.
• Experience with Familiarity with forecasting and pipeline management tools, as well as sales engagement/insight platforms (e.g., Gong).
• Advanced proficiency in Google Sheets/Excel (e.g., pivot tables, lookups, data modeling) and working with large datasets.
• Experience supporting territory planning and coverage models.
• Proven ability to partner with senior Sales leaders and influence decisions through data.
• Strong analytical, problem-solving, and communication skills with the ability to operate independently.
• Nice to have: experience with BI and analytics tools (e.g., Tableau) and building scalable reporting solutions

Posting Date: 4/7/2026

Application Window: 

We anticipate the application window will be open until 4/24/2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

About the Team

We develop the core simulation infrastructure that powers testing, validation, and debugging of our autonomous driving system. Our simulations are used daily across the company: by QA engineers verifying component-level quality, by autonomy engineers investigating unexpected behavior, by ML teams validating new model versions, and by safety analysts and data scientists who analyze thousands of simulated scenarios and metrics to assess system readiness. The simulator is modular and supports both full-system and component-level runs. It operates at scale on distributed compute clusters, enabling us to simulate far more situations than we can cover on the road.

About the Role

As a Senior C++ Engineer, you’ll help design and build the foundational infrastructure behind our simulation system. You’ll write high-performance, reliable C++ code that powers critical simulation workflows and collaborate closely with infrastructure and autonomy teams to ensure correctness, reproducibility, and consistency with on-vehicle software. You'll work on challenges such as running multiple versions of autonomy modules within a single simulation to compare behavior across code revisions. You’ll also contribute to tools that analyze simulation behavior and performance, while helping keep the system efficient and cost-effective at scale.

What You'll Do

• Design and implement foundational simulation infrastructure in C++.
• Ensure simulation runs are correct, reproducible, and efficient.
• Collaborate with platform and autonomy teams to ensure integration and consistency with real-world deployments.
• Lead and contribute to design reviews and cross-team technical decisions.
• Build tools for analyzing performance and debugging system behavior.

What You'll Need

• 5+ years of experience building production-level software.
• Strong proficiency in modern C++.
• Experience in benchmarking, profiling, and optimizing complex systems.
• Familiarity with large-scale or distributed compute environments.

Nice to Have

• Experience using Python for tooling and automation.
• Familiarity with Bazel - we use it extensively.
• Background in robotics, simulation, or embedded systems.
• Experience modeling real-world systems (e.g., physics, sensors, agents, environments).

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

The Role

We’re looking for a Growth Engineer, GTM AI who builds the systems that power our go-to-market motion using AI, automation, and data to generate pipeline, improve conversion, and scale execution.

You’ll partner with Sales, Marketing, and RevOps to break down workflows, identify inefficiencies, and rebuild them into scalable, automated systems. You’ll also contribute to more advanced, multi-step AI systems that operate across our GTM stack. The goal is to turn manual processes into repeatable, high-impact execution.

This is a hands-on builder role. You will prototype quickly, ship often, and continuously improve systems based on performance. You should be comfortable going from idea to deployed workflow with minimal guidance and applying new technologies to real business problems.

We’re looking for someone who challenges the status quo, operates with a bias for action, and takes ownership of outcomes in ambiguous environments.

Responsibilities

• Design and deploy AI-powered GTM systems that generate pipeline, improve conversion, and automate execution across key workflows
• Build and extend multi-step AI workflows and agent-driven systems that operate across tools, data sources, and decision points
• Break down and rebuild GTM workflows. Identify bottlenecks across marketing to sales handoff and replace manual processes with scalable, automated solutions
• Rapidly prototype and productionize automation using code, APIs, and AI tools. Move from idea to deployed workflow with speed and ownership
• Own funnel performance end-to-end. Instrument systems, run experiments such as A/B testing and conversion optimization, and continuously improve based on results
• Build and maintain integrations across the GTM stack such as CRM, data warehouse, enrichment, and outreach tools. Ensure clean data flow and system reliability
• Develop targeting and orchestration systems to power campaigns, segmentation, and automated outreach at scale
• Partner with Sales, Marketing, and RevOps to translate business goals into technical systems that drive measurable revenue impact
• Continuously evaluate and apply new technologies to improve how we operate and increase efficiency and performance
• Create reusable systems, playbooks, and tooling that enable teams to leverage automation and AI in their daily workflows
• Monitor, debug, and improve live systems to ensure performance, accuracy, and alignment with evolving GTM needs

What we are looking for

• 3+ years of experience in a technical GTM, growth, or automation role such as RevOps, Growth Engineering, Marketing or Sales Ops, or Solutions Engineering
• Proven track record of building and deploying systems that drive pipeline, conversion, or GTM efficiency
• Hands-on experience building or working with multi-step AI workflows, agent-like systems, or LLM-powered automation beyond simple API integrations
• Experience working with stateful or multi-step AI systems is required
• Strong experience with automation and integrations using APIs, webhooks, or workflow orchestration across GTM tools such as Salesforce, enrichment APIs, and marketing automation platforms
• Proficiency in coding such as Python and working with data systems such as SQL, warehouses, or event data
• Deep understanding of GTM processes across Marketing, Sales, and Customer Success, including funnel mechanics and handoffs
• Experience designing and optimizing workflows for lead generation, qualification, routing, and follow-up
• Strong analytical mindset with experience in experimentation, funnel optimization, and performance measurement
• Ability to connect technical systems and automation outputs to business impact such as pipeline, conversion, and revenue
• Experience working with and transforming GTM data such as accounts, contacts, leads, and opportunities across systems
• High ownership and ability to go from idea to prototype to deployed system with minimal guidance
• Strong problem-solving skills with attention to data quality, system reliability, and edge cases
• Clear communicator who can document systems and explain technical concepts to non-technical stakeholders

Nice to Have

• Experience working within or contributing to shared AI systems, internal platforms, or reusable automation frameworks
• Experience with attribution, pipeline analytics, or revenue forecasting models
• Experience designing QA frameworks, monitoring systems, or identifying anomalies in automated workflows
• Background in high-growth or fast-paced startup environments

#LI-RH1

Role: Senior Production Technology Director

Location: Austin, TX

About the role: 

Working in true collaboration with our tech team, we are looking for a Senior Production Technology Director to help audit our current processes and develop a production technology toolset that is robust, scalable, and increasingly powered by AI and advanced automation. You will be working with the, internal clients Implementation, IT & Services, and Sales to develop new workflows as a core part of our service offering. The purpose of this role is to manage overall daily production support across the group, oversee the specification and build of AI-powered tools and solutions, and consistently improve current workflows to enhance cost and production efficiency, quality, and service levels. You will guide and manage a team of Developers and Technology Managers, setting technical direction, nurturing talent, and ensuring the team operates together at a high standard across all production technology initiatives. This includes overseeing the team's adoption and proficient use of AI-assisted coding and scripting tools (such as GitHub Copilot, ChatGPT, Claude, and other LLM-based development assistants) to accelerate development cycles, improve code quality, and reduce manual effort in building and maintaining production solutions. 

You will be required to support the Technology Director in the management of key new account implementations from a technical and operational point of view, working with them to create comprehensive projects to deliver production automation and company-wide solutions. This includes identifying, specifying, and building overseeing bespoke AI-powered tools — from adaptive workflow automation and predictive production scheduling to AI-enabled quality assurance and content adaptation — cooperating with internal stakeholders to ensure plans are delivered on time and on budget. With a track record in complex projects, you will help ensure the smooth transition of the plan and manage ongoing needs. The primary focus for this role will be to implement and consistently improve the daily operational effectiveness of accounts. Tightening up processes, streamlining workflows, embedding AI and machine learning solutions where they can deliver measurable gains, and ensuring teams cooperate around best practices — making sure we are utilising the systems, resources, and partners we have to their fullest potential. 

The Senior Production Technology Director is responsible for ensuring that the agency has best-in-class processes, systems, and AI capabilities that maintain the highest standards in project and campaign delivery and meet the evolving demands of the client with the same level of commitment and passion as the client. Work with the Production Support Team to define and implement workflows on tools like Dalim ES/Twist and other automation tools, including AI-enabled automation platforms, and to promote use of automation and AI across the group. Working with the Global Technology and Innovation Director, PMO office, and OMG team to evaluate, architect, and implement AI-powered automation software across our network of agencies and hubs globally — including assessing emerging AI technologies, building proof-of-concept solutions, and scaling successful implementations across the business.

What you will be doing: 

• Guide, manage, and develop a team of Developers and Technology Managers, setting clear goals, conducting code reviews, and fostering a culture of innovation, collaboration, and continuous improvement 
• Spec, design, and oversee the build of AI-powered production tools and platforms — from requirements gathering and solution architecture through to development, testing, and deployment 
• Encourage and promote the use of AI-assisted coding and scripting tools across the development team (e.g., GitHub Copilot, LLM-based code generation, automated testing frameworks, AI-enabled debugging) to accelerate delivery, improve code quality, and reduce repetitive manual development tasks 
• Evaluate emerging AI/ML technologies (including generative AI, computer vision, NLP, and smart automation) for application within production workflows, recommending and implementing solutions that deliver tangible efficiency and quality gains 
• Build and maintain AI-powered automation pipelines for content production, asset management, quality control, and workflow orchestration 
• Accountable for delivery of assigned projects to time, scope, and quality 
• Advise and connect with stakeholders internally and externally, developing warm, trusting working relationships with various teams across the business and with key client contacts 
• Ensure project plans are signed off and have met quality standards and guidelines before deployment 
• Ensure projects are accurately recorded within agreed tools 
• Ensure all tools are deployed following consistent agency standards, e.g., our internal tool OMG 
• Map and deploy agreed process changes, including AI-augmented workflows and adaptive routing and prioritisation systems 
• Ensure key documentation is created and training is provided to new team members, including AI tool onboarding and upskilling programmes for the wider production team 
• Provide input into ongoing process improvements and changes to ensure the team is continuously improving, leveraging data insights and AI to inform and shape direction 
• Establish best practices and governance frameworks for responsible AI use, including data privacy, ethical AI standards, and quality assurance for AI-generated outputs 
• A desire to be in the detail — systems, processes, profitability, utilisation, production, and delivery 
• Experience in fast-paced agencies. This business manages scale and speed across the USA and Canada 
• Trusting, dependable relationships built through honest, consistent delivery 

What you need to be great in this role: 

• 10+ years of technical services experience in a complex production environment — not a traditional agency — across Print, Digital, Social, and Motion technologies 
• Demonstrated experience managing and nurturing teams of Developers and Technology Managers, with a track record of attracting, retaining, and growing technical talent 
• A solid understanding of AI and machine learning technologies, including practical experience specifying, building, or implementing AI-powered tools and solutions within a production or creative technology environment 
• Hands-on experience with AI-assisted development workflows — comfortable using and promoting tools like GitHub Copilot, ChatGPT/Claude for code generation, scripting automation, prompt engineering, and AI-enabled QA/testing 
• Experience with AI/ML frameworks, APIs, and platforms (e.g., OpenAI, Azure AI, AWS AI/ML services, Google Cloud AI, or similar) and an understanding of how to integrate these into production systems 
• Familiarity with scripting and programming languages commonly used in production automation (e.g., Python, JavaScript, Shell scripting) with the ability to leverage AI tools to accelerate coding, troubleshooting, and solution development 
• Experience in building and deploying complex production technologies 
• Experience in implementation of large-scale projects and ideally change management processes 
• Ability to manage multiple projects in a fast-paced environment 
• Excellent planning and organisational skills 
• Ability to work under pressure to meet deadlines 
• Effective interpersonal and collaborative judgement skills 
• Excellent attention to detail and accuracy skills 
• Capable and forward-thinking — able to manage their work and always meet commitments 
• A thoughtful, methodical thinker with common sense 
• Ability to question constructively and explore ideas openly (both their own and others') 
• Ability to see the bigger picture 
• Technical competence and understanding of creative process / working within a creative environment 
• Clear, effective communication skills both internally and externally with clients 
• Past experience in managing external partner relationships 
• A genuine passion for AI innovation and a curious, considerate mindset — constantly exploring how new technologies can transform production workflows and deliver meaningful advantage 
• At the time of this posting, the base salary for this position may range from  $123,250.00 to $137,750.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. 

Req ID: 16511

#LI-FD1 #LI-director 

Ready to be at the forefront of innovation in K-12 education technology? Lightspeed Systems, serving millions of students and educators with a rapidly growing product line, is seeking a User Acceptance Testing QA Engineer to join our dynamic team. We offer more than just a job—this is an opportunity to grow your career, be recognized for your hard work, and thrive in a supportive and collaborative office environment.

ABOUT THE ROLE

You'll play a critical role in test planning, execution, coordination with cross-functional teams, and ensuring every release meets the high bar our educators expect.

Your responsibilities will include:

• Designing and executing comprehensive test plans and strategies with a focus on teacher and student workflows across Chrome, web, and real-time messaging surfaces.
• Actively participating in Agile Scrum ceremonies, story definitions, and sprint planning alongside product and engineering teams.
• Developing test scenarios from Epics, User Stories, and acceptance criteria, paying particular attention to multi-device, multi-student edge cases that mirror real classroom conditions.
• Identifying, reproducing, and documenting defects with exceptional precision and detail; collaborating with developers and stakeholders for timely resolution.
• Managing UAT environments, triaging issues, and ensuring optimal test coverage across supported platforms (ChromeOS, Windows, Mac) and varying network configurations typical of school environments.
• Maintaining and updating the defect backlog using JIRA.
• Coordinating UAT test efforts with internal teams, customers, and external partners, including gathering feedback from educators and district IT administrators.
• Producing test metrics and delivering detailed reports to drive improvements.
• Supporting production releases and managing the escalation process during support events.
• Validating real-time features such as screen monitoring, screen sharing, device lock, link pushing, and messaging to ensure reliability under realistic classroom-scale conditions.

NOTE:

• This is a hybrid position and several days each week will be required onsite at our Austin, Texas headquarters.
• Sponsorship is not available for this position.

ABOUT YOU

To excel as a QA Engineer on our team, you should have:

• A meticulous, detail-obsessed approach to testing—you catch the subtle regressions and interaction quirks that others miss.
• An understanding of how teachers actually use classroom management software during instruction, and empathy for the educator experience. Prior experience in education, edtech, or K-12 environments is a strong plus.
• Strong project management and planning skills, with the ability to prioritize and balance multiple projects in a fast-paced, high-volume environment.
• Extensive knowledge and hands-on experience with defect management tools, particularly JIRA.
• A solid foundation in manual testing, with the ability to develop thorough test cases and identify edge cases across various platforms.
• Demonstrated ability to collaborate cross-functionally with QA, developers, product managers, and technical leads to resolve defects and clarify requirements.
• Excellent organizational and time-management skills, with strict attention to detail and quality.

Required Knowledge, Skills, and Experience

• Bachelor's degree in a relevant field or equivalent work experience.
• Self-motivated and independent, capable of driving testing efforts with minimal supervision.
• Lightspeed Systems product experience a plus; Classroom experience strongly preferred.
• 3+ years working in cross-functional teams (developers, testers, BAs, TPMs).
• 3+ years working with key-value databases (Amazon DynamoDB is a plus).
• 3+ years applying software QA processes, including automation tools and performance metrics.
• Strong understanding and application of risk analysis in the QA process.
• Experience managing conflict and resolving complex issues quickly and effectively.
• Familiarity with Test Case Management tools for designing, executing, and documenting tests.
• Experience across multiple testing types: UI, API, functional, smoke, regression, cross-browser, mobile.
• Comfort testing across ChromeOS, Windows, and macOS environments, and familiarity with Chrome browser extensions.

Preferred Knowledge, Skills, and Experience

• Strong analytical skills with a data-driven approach to QA.
• Experience querying, writing reports, and presenting actionable insights.
• Experience testing real-time communication features (WebSocket/WebRTC) or multi-user interactive applications.
• Familiarity with K-12 network environments, including web filtering, SSL inspection, and device management (MDM/Google Admin Console).
• Additional Agile certifications are a plus.
• Familiarity with SCCM, GPO, AWS, and other modern deployment/infrastructure tools.

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

The Box Industries team thrives in a fast-paced environment where innovation and reliable execution go hand-in-hand. Our mission is to strengthen Box’s leadership in cloud-based intelligent content management and collaboration, transforming how entire industries operate through strategic initiatives, relationships, and partnerships. We are seeking a hands-on, strategic, and persistent individual to build and execute initiatives that drive greater engagement for Box at the senior-most levels of the Retail and Consumer Packaged Goods (CPG) industries.

The Industry Principal, Retail & CPG will define an integrated, scalable go-to-market strategy for both Retail and CPG sectors. This leader will establish market credibility through industry thought leadership, shape tailored solutions and expand our industry ecosystem. They will play a visible, active role in growing Box’s presence by building executive-level relationships, influencing major opportunities, and unlocking large-scale deals. Success in this role requires strong cross-functional partnerships with Sales, Marketing, Business Development, Product, and Customer Success Teams.

WHAT YOU'LL DO 

• Develop a data-driven, long-term, strategic go-to-market plan for Box in the Retail and CPG industries, driving execution through annual and quarterly milestones.
• Build and grow personal and professional relationships within the industry especially at the CIO and C-suite level, positioning Box as a trusted strategic partner.
• Demonstrate ability to assess and articulate how cloud content management platforms (i.e. Box) integrate with enterprise systems like SAP, Salesforce, Adobe Experience Manager, and custom retail POS or eCommerce systems.
• Support complex sales cycles by translating content security, workflow automation, and integration capabilities into clear business values for IT, compliance, and marketing stakeholders in large retail/CPG organizations.
• Lead outreach to senior leaders of Retail and CPG organizations and deepen relationships with existing customers in these sectors.
• Establish yourself as an industry thought leader and subject matter expert on intelligent content management across the entire Retail and CPG value chain.
• Become embedded in the industry: speak at events, systematically identify market trends, and collaborate with product marketing to plan and execute campaigns and events that promote Box’s value proposition and increase brand awareness.
• Represent the overall health of the global Retail and CPG business to Box executive management.
• Conduct market intelligence, consult with Sales to identify gaps and opportunities, and enable effective alliance programming.
• Partner with Box’s Business Development team to foster key partnerships with ISVs, Sis, the other leading cloud-based vendors, building a robust industry ecosystem.
• Be willing and able to travel to visit customers and drive tangible commercial outcomes.

WHO YOU ARE 

Box executives are a cohort of engaged and passionate leaders who share a mindset focused on customer centricity, innovation, and growth. As a leader in this role, you have/are: 

• 10+ years of experience with proven results driving technology transformation for leading Retail and CPG organizations. Deep understanding of go-to-market strategies tailored to these industries.
• A strong network of executive-level connections within the broader Retail and CPG sectors relevant to Box.
• Technically savvy, with experience in web and cloud-based technologies. Solid grasp of the Retail and CPG tech stack, including future opportunities in AI and agentic workflows.
• A people-oriented personality, taking pride in your personal network and strong relationships across the industry.
• Exceptional public speaking skills and strong executive presence, with a history of presenting at industry and networking events.
• The ability to influence both internally at Box and externally in the market. Experience briefing analysts and engaging with industry associations is desirable.
• The capability to educate, enable, and empower fellow Boxers to expand the company’s knowledge base for Retail and CPG.
• Experience working on and with cross-functional teams.
• Results-driven, detail-oriented, organized, and an entrepreneurial self-starter.
• Creative, strategic, and critical thinker.
• International experience is a plus.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

About Upshop: 

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Fresh, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on its mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.  

At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.  

Overview of the role: We are seeking an experienced Engineering Manager to lead and develop engineering teams responsible for delivering high-quality, scalable software aligned with business goals. This is a permanent, full-time position reporting to the Senior Director of Software Engineering. 

The Engineering Manager balances people leadership with technical oversight and selective hands-on contribution. This role is accountable for team performance, delivery predictability, engineering standards, and cross-functional collaboration while ensuring strong alignment with Upshop’s business and customer priorities. 

Responsibilities: 

• Lead and manage engineering teams as they design, build, test, and deliver high-quality software on schedule, balancing efficiency, cost, and customer satisfaction.
• Hire, onboard, train, and develop engineering talent; conduct regular one-on-ones, performance reviews, and team meetings to support career growth and performance objectives.
• Set clear team goals and objectives aligned with departmental and company priorities.
• Provide leadership, coaching, and motivation to drive accountability, ownership, and consistent execution.
• Ensure timely resolution of escalations and partner with the Senior Director of Software Engineering on issues impacting delivery, quality, or timelines.
• Design, code, review, and guide development of customer-facing features and backend services using technologies such as C#, React, PHP, and cloud-native services.
• Participate in architectural discussions and guide teams on N-Tier architectures, microservices, and cloud-based solutions.
• Promote engineering best practices, including clean, maintainable, and defect-free code; enforce standards through source control, pull requests, and code reviews using GitHub and Azure DevOps.
• Support testing cycles and post-production deployments to ensure stable, reliable releases.
• Ensure new work meets the Definition of Ready prior to sprint commitment; provide estimates and ensure timely assignment of work.
• Collaborate closely with Product, QA, Customer Support, and Operations to translate business requirements into functional and technical solutions.
• Monitor and report on team progress, sprint velocity, throughput, and delivery health.
• Leverage observability and monitoring tools such as DataDog to ensure application performance, reliability, and operational health.
• Encourage and guide responsible adoption of AI-assisted development tools (e.g., Cursor) to improve developer productivity, code quality, and delivery efficiency.
• Contribute to technology and product roadmap planning for business-critical applications under the guidance of the Senior Director of Software Engineering. 

Qualifications: 

About You 

• Strong people management and leadership skills with the ability to coach, motivate, and develop high-performing teams.
• Solid understanding of Object-Oriented Programming (OOP/OOD), functional programming, and N-Tier architectures.
• Experience working with cloud-based, microservice-oriented systems.
• Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Strong organizational, analytical, troubleshooting, and problem-solving skills.
• Customer-, service-, and results-oriented, with a strong sense of ownership and accountability.
• Process-oriented and able to operate effectively in a fast-paced environment with minimal supervision. 

Experience & Education 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience.
• 6+ years of professional experience across the full software development lifecycle.
• Hands-on experience with:
• React, JavaScript, TypeScript, HTML, CSS/Bootstrap
• C#, PHP, Laravel Framework
• Azure Cosmos DB, Azure SQL, MS SQL, and ODBC
• Experience with source control, pull requests, and code reviews using GitHub and Azure DevOps.
• Experience working in agile development environments using tools such as JIRA and GitLab.
• Familiarity with CI/CD pipelines, release management, and deployment automation.
• Experience using DataDog or similar observability and monitoring tools.
• Understanding of test-driven development (TDD) and testing frameworks such as PHPUnit, Jest, and Google Test.
• Knowledge of Linux and Windows operating systems, command-line tools, and basic scripting (PowerShell, Bash).
• Comfortable guiding teams in the use of AI-assisted development tools such as Cursor.
• Ability to adapt to change and thrive in a dynamic, fast-paced environment. 

Preferred Qualifications (if applicable):  

• Experience working with large enterprise software deployments and solution-based products.
• Exposure to retail grocery, food retail, or large enterprise technology environments.
• Experience working in cross-functional, fast-growing organizations. 

Compensation Range: $130,000-$170,000 CAD/year

ABOUT THIS OPPORTUNITY

onX is seeking an experienced Product Content Data Operations Leader to build and scale the systems, processes, and teams that power how product content moves from source to customer experience.

At onX, “content” refers to the structured, semi-structured, and unstructured data that powers our products—such as mapping, geospatial,  land ownership, trails, access points, recreation information, and other adventure-relevant datasets that help people navigate and understand the outdoors.

This leader will own the operational backbone of product content: the workflows, tools, governance, and quality systems that ensure content is sourced, processed, validated, and delivered reliably into our products.

This role is responsible for defining and scaling the content operations model and content programs for the company, partnering closely with Product, Engineering, and Data teams to ensure that our content systems are efficient, scalable, and aligned with the needs of the product roadmap.

The ideal candidate brings deep experience managing large content or data ecosystems within technology products. They understand how operational rigor, automation, and strong governance unlock faster product innovation while maintaining data quality and trust.   They also have an understanding of how mapping and geospatial data work and can power the product experience.

This role will also play a key role in evolving how we incorporate automation, AI, and potentially community-driven data into our content pipeline over time.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

Own the operational system for product content

• Define and lead the operational strategy for how product content is sourced, processed, validated, and delivered into onX products.
• Establish scalable workflows, governance models, prioritization frameworks, and operational frameworks that support content quality, reliability, and speed to product.

Build and lead the content operations organization

• Lead and develop a team responsible for content operations and business processes, including content analysts, curation specialists, and quality reviewers.
• Build organizational structure, capabilities, and operating rhythms that support scale and operational excellence.

Design scalable content platforms and processes

• Partner with Engineering and Data Engineering to design and evolve systems for content ingestion, processing, transformation, and delivery.
• Ensure that content workflows integrate cleanly with product development and release cycles.

Drive operational rigor and quality

• Define content quality standards, validation processes, and governance models that maintain trust in onX data.
• Implement monitoring, reporting, and feedback loops to ensure content readiness and product reliability.

Scale content operations through automation and AI

• Identify opportunities to automate manual workflows across ingestion, tagging, validation, and review.
• Understand leveraging AI and machine learning tools to improve efficiency, data quality, and operational scalability.

Enable new product experiences through content

• Collaborate with Product and Engineering leaders to translate emerging content opportunities into scalable operational systems.
• Ensure the content ecosystem supports evolving product capabilities and new customer experiences.

Evolve the company’s proprietary data programs

• Oversee programs that contribute to onX’s proprietary content advantage, including partnerships, datasets, and emerging content sources.
• Explore opportunities to incorporate community or user-generated data into the content ecosystem in a structured and scalable way.

Measure and continuously improve the system

• Define and track operational metrics related to content throughput, quality, coverage, and reliability.
• Use data and user insights to continuously refine content workflows and operational performance

• Look for opportunities to embed AI as a repeatable co-pilot in daily workflows by integrating experimentation into real work, and continuously refining its use with sound judgment and validation.

WHAT YOU’LL BRING

• 12+ years of operations leadership experience, including 4+ years driving content operations, data operations, and process management, and 5+ years leading and managing teams within scaling technology organizations.
• Experience working with data-intensive products.
• Demonstrated success in implementing BPM frameworks and continuous improvement methodologies.
• Experience with workflow management systems, content curation and review platforms, data QA tools, and automation and AI solutions.
• A strong curiosity for exploring new technologies, including AI
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.
• Ability to travel 6+ times annually for multiple days to a corporate office or other onX strategic location, such as a Basecamp. 

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Master's degree or equivalent experience.
• Familiarity with geospatial principles and spatial databases
• Experience with multi-platform content delivery (web, mobile, app).
• Experience within the outdoors or location-based services industry.
• Familiarity with AI/ML tools for content tagging, validation, or automation.
• Experience managing user-generated content or community-driven datasets.

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

onX is committed to compensating all employees fairly and equitably for their contributions. Applicants can expect to make between $180,000 to $224,000 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

About the Role

Realtor.com is looking for a Director of Engineering, Consumer Enablement to lead the platform and enablement organization that powers all consumer-facing web and mobile experiences. This is a high-impact engineering leadership role responsible for three core pillars: Web & Mobile Platforms, Consumer Services, and Quality Enablement — the foundational systems and tooling that every consumer product team at Realtor.com builds on.

You will lead a multi-team org of ~40 engineers (FTE + contractors), managing senior engineering managers and staff engineers across web platform, mobile platform, component systems, backend services, and quality engineering. You'll report to the VP of Consumer Engineering.

This role is equal parts technical depth and organizational influence. You're not shipping features — you're building the paved path that lets dozens of engineers ship faster, safer, and with higher quality.

What You'll Do

Platform Strategy & Execution

• Own the technical roadmap for web and mobile platform infrastructure, including the MFE architecture (web-islands), CI/CD pipelines, React Router 7 migration (Project Oracle), and headless CMS platform
• Drive the next evolution of Realtor.com's design system (rdc-ui V4: Panda CSS migration) and component ecosystem used across 41 codebases
• Lead the decomposition of legacy monolithic services (Hestia) and the transition to domain-owned GraphQL subgraphs via Pantheon federation

Engineering Enablement

• Define and deliver the "paved path" — standardized patterns, tooling, and guardrails that reduce cognitive load for 100+ consumer engineers
• Own DORA metrics for the org
• Partner with stream-aligned teams (Buyers & Sellers, Search, Personalization, New Homes, Rentals, Mobile squads) as an internal platform provider

Quality at Scale

• Evolve the quality enablement model — shifting quality left through automation, AI tooling, and developer-owned testing
• Oversee the testing pyramid: reducing E2E test reliance, scaling Playwright frameworks, and rolling out the AI Quality Toolkit

Cloud Cost & FinOps

• Own the engineering cost envelope for Consumer Enablement — AWS spend, CircleCI credits, and third-party tooling budgets
• Partner with FinOps and infrastructure teams to instrument cost attribution, identify rightsizing opportunities, and enforce cost-aware development practices across the paved path
• Establish unit cost baselines for key platform operations (e.g., cost-per-deploy, cost-per-test-run) and drive measurable efficiency improvements quarter over quarter

People & Organization

• Lead and develop 3 senior engineering managers and multiple staff engineers across 7 sub-teams
• Create clear career frameworks and growth paths that retain top engineers and set expectations at every level
• Build inclusive team cultures with high psychological safety — where engineers do their best work, managers are effective coaches, and feedback flows in all directions
• Drive hiring rigor: define role profiles, calibrate leveling, and make high-quality talent decisions in partnership with recruiting
• Manage headcount planning, contractor-to-FTE ratios, and capacity allocation across competing priorities in a lean org

AI Strategy & Developer Enablement

• Partner with engineering managers to embed AI practices into daily workflows — code review, documentation, incident response, sprint planning
• Represent the Consumer Engineering perspective in AI investment decisions: what to build internally, what to buy, and what to deprecate

What We're Looking For

Required

• 10+ years of software engineering experience with at least 5 years leading engineering teams, including managing managers
• Bachelor’s degree or equivalent experience
• Demonstrated experience owning platform, infrastructure, or developer tooling organizations — not just product delivery teams
• Deep understanding of modern frontend architecture: micro-frontends, component systems, React, TypeScript, CI/CD pipelines
• Experience with backend GraphQL/API services and federated architecture patterns
• Strong track record of improving engineering velocity and developer experience at scale (DORA metrics, lead time, deployment frequency)
• Excellent cross-functional communication and stakeholder management — able to influence without authority, represent platform value to product and business leaders, and navigate competing priorities across multiple stream-aligned teams

Preferred

• Experience with AI developer tooling strategy: evaluating, deploying, and driving adoption of AI-assisted development tools across an engineering organization
• Hands-on background with FinOps practices: cloud cost attribution, unit economics for platform operations, CI/CD spend optimization, and engineering budget ownership
• Experience with mobile platform engineering (iOS/Android release processes, CircleCI, React Native or native)
• Familiarity with Apollo Federation, GraphQL schema governance, and Pantheon-style API gateway patterns
• Background in quality engineering transformation — shifting from manual QA models to developer-owned quality
• Experience with headless CMS platforms and content-driven architecture
• Familiarity with AWS infrastructure (EKS, Lambda, DynamoDB, CloudFront, ArgoCD)

Tech Stack You'll Own

React · TypeScript · Node.js · GraphQL (Apollo Federation) · NestJS · Swift · Kotlin · AWS (EKS/Lambda/DynamoDB) · CircleCI · ArgoCD · Playwright · Panda CSS · styled-components · New Relic · Splunk

Why This Role

• Org-wide leverage: Everything consumer runs on what this team builds. Your decisions affect 100+ engineers daily
• Clear technical vision: Active initiatives with real momentum — Oracle, CMS, rdc-ui V4, Hestia decomposition — not greenfield ambiguity
• AI-forward culture: The org is actively building and deploying AI-powered tooling with 100% AI adoption as a company goal
• Senior team: You'll work alongside Staff and Sr. Staff engineers who are already deep domain experts
• Real ownership: Full responsibility over people, platform roadmap, and cost envelope — not a coordinator role

What You'll Do:

• Engineer End-to-End Solutions: Design and develop scalable, responsive web applications using React and Node.js/Python that simplify complex enterprise workflows.
• Architect Micro-Frontends: Implement modern frontend architectures that integrate seamlessly with our Salesforce ecosystem and internal microservices.
• Optimize Data Pipelines: Build and maintain high-throughput APIs and event-driven services (using Kafka or AWS EventBridge) that power real-time business dashboards.
• Embed Intelligence: Integrate Generative AI and machine learning models directly into the UI to provide predictive insights and automated task suggestions for our users.
• Champion Quality & DevOps: Drive the adoption of "Shift-Left" testing, CI/CD automation, and observability tools to ensure our enterprise tools are as resilient as our consumer-facing products.
• Collaborate & Mentor: Partner with Product Managers and UX Designers to translate business requirements into technical reality, while mentoring mid-level engineers through code reviews and pair programming.

What You'll Bring:

• Full Stack Mastery: 8+ years of professional experience building and scaling production-grade applications using modern frameworks like React/Next.js and Node.js, Go, Python or Java.
• System Design Fluency: Deep understanding of distributed systems, REST/GraphQL API design, and how to optimize for performance across the entire stack.
• Cloud-Native Mindset: Hands-on experience with AWS (Lambda, ECS, DynamoDB) and containerization (Docker, Kubernetes) in a CI/CD environment.
• Database Expertise: Proficiency with both relational databases (PostgreSQL/MySQL) and NoSQL solutions, including experience handling large-scale data migrations.
• Modern Web Expertise: Strong command of CSS-in-JS, TypeScript, and state management libraries (Redux/Zustand), with a focus on accessibility and performance.
• Agile Leadership: Proven ability to lead features from conception to deployment in an Agile/Scrum environment, making pragmatic trade-offs between speed and technical debt.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

How We Reward You:

Realtor.com is committed to investing in the health and well-being of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degree and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Sustainable Talent is partnering with Nvidia a global leader who's been transforming computer graphics, PC gaming, and accelerated computing for over 25 years.  We are looking for a Test Engineer to support our client's Automotive Vehicles team. This is a W-2 full-time REMOTE contract role. We offer competitive pay $60/hr - $85/hr based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!

This role focuses on system-level testing, simulation triage, and technical debugging within a complex autonomous vehicle environment. You will participate in a focused effort to scale and expand the testing frameworks that will help productize ground-breaking solutions redefine the world of transportation and the growing field of self-driving cars. You will work with hardworking and dedicated multi-functional engineering teams across various vehicle subsystems to integrate their work into our AV SW platform, while achieving or exceeding all meaningful NVIDIA and automotive standards & guidelines.

What You’ll Be Doing

• Investigate and triage failures in simulation and vehicle system testing environments
• Perform system-level QA and validation testing across complex software and hardware systems
• Debug issues using logs, telemetry, and system data to identify root causes of failures
• Analyze system behavior and performance to determine whether outcomes meet expected validation criteria
• Build small automation tools or Python scripts to improve testing workflows and efficiency
• Contribute to the development and maintenance of testing frameworks, dashboards, and internal tooling
• Identify testing coverage gaps and help improve overall test infrastructure
• Collaborate with engineering teams to troubleshoot issues and drive root cause resolution
• Document findings, test results, and issue tracking through Jira or similar systems

What We Need to See

• 3+ years of experience in systems testing, QA, or validation within complex software AV environments
• Hands-on experience with Python scripting or automation to support testing or debugging workflows
• Experience debugging system behavior using logs, telemetry, or similar data sources
• Familiarity with test frameworks, simulation environments, or system-level testing tools
• Strong problem-solving and root cause analysis skills
• Experience using issue tracking tools such as Jira to document and manage testing work

Ways to Stand Out

• Experience in autonomous vehicles, robotics, or simulation platforms
• Experience improving workflows through automation or internal tooling
• Exposure to sensor systems (LiDAR, cameras, radar)
• Experience with C++ or systems-level debugging

Sustainable Talent is a M/F+, disabled, and veteran equal employment opportunity and affirmative action employer.