We are looking for a Senior Signals Specialist to join our Technical Solutions team and serve as a trusted technical partner for advertisers implementing and optimizing their ad signals.

In this role, you will work closely with priority advertisers to assess their technical stack, onboard them to conversions API and pixel-based solutions, and ensure high-quality signal capture through rigorous testing and QA. You will also support non-priority advertisers through reactive troubleshooting, partnering with sales and cross-functional teams to diagnose and resolve signal-related issues efficiently. This is a hands-on, client facing role for someone who enjoys translating complex technical concepts into practical solutions that unlock performance outcomes.

Please note that this role is required to work in person from our NYC office 1-2 days per week.

Responsibilities:

• Act as the technical subject matter expert for advertiser signal integrations, including CAPI and pixels
• Lead technical discovery calls to understand advertisers’ tech stacks
• Guide advertisers through end-to-end CAPI onboarding, including implementation, configuration, and validation
• Perform QA and debugging to ensure accurate, complete, and deduplicated event data
• Advise on best practices for event design, data mapping, and measurement strategy
• Troubleshoot signal issues
• Diagnose discrepancies related to data loss, event mismatches, deduplication, and attribution gaps
• Provide clear, actionable guidance to advertisers and internal stakeholders to resolve issues efficiently
• Partner with sales, product, and engineering to unblock advertiser issues and surface recurring signal gaps
• Identify trends in advertiser challenges and contribute feedback to improve tooling, documentation, and workflows
• Help shape internal best practices and playbooks for signal implementation and support

Required Qualifications:

• 7+ years of experience in ad tech or related roles
• Hands-on experience with CAPI, pixels, and partner integrations
• Strong understanding of ads signals including events, attribution, and data pipelines
• Experience working directly with external clients in a technical or consultative capacity
• Ability to troubleshoot complex technical issues across frontend systems
• Strong communication skills with the ability to explain technical concepts to non-technical audiences
• BA/BS Degree

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

We are looking for a Senior Signals Specialist to join our Technical Solutions team and serve as a trusted technical partner for advertisers implementing and optimizing their ad signals.

In this role, you will work closely with priority advertisers to assess their technical stack, onboard them to conversions API and pixel-based solutions, and ensure high-quality signal capture through rigorous testing and QA. You will also support non-priority advertisers through reactive troubleshooting, partnering with sales and cross-functional teams to diagnose and resolve signal-related issues efficiently. This is a hands-on, client facing role for someone who enjoys translating complex technical concepts into practical solutions that unlock performance outcomes.

Please note that this role is required to work in person from our Chicago office 1-2 days per week.

Responsibilities:

• Act as the technical subject matter expert for advertiser signal integrations, including CAPI and pixels
• Lead technical discovery calls to understand advertisers’ tech stacks
• Guide advertisers through end-to-end CAPI onboarding, including implementation, configuration, and validation
• Perform QA and debugging to ensure accurate, complete, and deduplicated event data
• Advise on best practices for event design, data mapping, and measurement strategy
• Troubleshoot signal issues
• Diagnose discrepancies related to data loss, event mismatches, deduplication, and attribution gaps
• Provide clear, actionable guidance to advertisers and internal stakeholders to resolve issues efficiently
• Partner with sales, product, and engineering to unblock advertiser issues and surface recurring signal gaps
• Identify trends in advertiser challenges and contribute feedback to improve tooling, documentation, and workflows
• Help shape internal best practices and playbooks for signal implementation and support

Required Qualifications:

• 7+ years of experience in ad tech or related roles
• Hands-on experience with CAPI, pixels, and partner integrations
• Strong understanding of ads signals including events, attribution, and data pipelines
• Experience working directly with external clients in a technical or consultative capacity
• Ability to troubleshoot complex technical issues across frontend systems
• Strong communication skills with the ability to explain technical concepts to non-technical audiences
• BA/BS Degree

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

As a Staff Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and even Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

We are looking to speak to candidates who are based in Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Columbus, Dallas, Miami, Nashville, New York City, Philadelphia, Raleigh, Washington DC, Tysons for our hybrid working model.

Position Expectations

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 5+ years of Software development background
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology

Nice to have!

• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2263203305

The Product Outcomes team translates product → jobs to be done → workflows → outcomes. We partner across Product, the Customer Office, and CS to ensure every new capability becomes a lever for customer impact, not just a feature launch.

As the Sr. Manager, Product Outcomes, you will lead the team responsible for bridging the gap between product innovation and customer value realization. You will define the strategy, operating model, and cross-functional partnerships that ensure Gong’s most strategic product investments translate into measurable business outcomes for customers.  This role requires a highly autonomous leader who can operate effectively in ambiguity, proactively identify opportunities, build structure where it does not yet exist, and influence senior stakeholders across Product and GTM teams.

RESPONSIBILITIES

• Lead, coach, and develop a team of Product Outcomes Managers, setting clear priorities, success metrics, and accountability for impact.
• Define and evolve the Product Outcomes team strategy, operating model, and repeatable frameworks for translating product capabilities into jobs-to-be-done, workflows, and measurable outcomes.
• Own product-line adoption measurement and improvement across the Product Outcomes team, including defining adoption KPIs, identifying trends and gaps, and partnering cross-functionally to drive measurable improvement.
• Partner closely with Product leadership to help influence roadmap decisions through customer feedback, beta insights, adoption data, and outcome-based recommendations.
• Drive cross-functional alignment across Product, PMM, Enablement, Solution Engineering, Customer Success, Support, Professional Services and Value Engineering to ensure product launches are set up for adoption and customer impact.
• Oversee beta program strategy for strategic launches, including customer selection, success criteria, feedback loops, risk management, and GA readiness.
• Identify patterns across customer use cases, product adoption challenges, feedback, and enablement gaps; turn those insights into scalable solutions.
• Establish clear measures of success for Product Outcomes work, including adoption, value realization, customer health, retention, and ARR influence.
• Operate with a high degree of autonomy, proactively identifying gaps, prioritizing the highest-impact opportunities, and driving initiatives from strategy through execution.

QUALIFICATIONS 

• 10+ years of experience in SaaS, technology, Product, Customer Success, Solutions Consulting, GTM Operations, or related functions.
• 3+ years of people management experience, with a track record of building, coaching, and developing high-performing teams.
• Experience partnering closely with Product teams and influencing product strategy, roadmap priorities, or launch readiness.
• Strong cross-functional leadership skills, with proven ability to influence senior stakeholders and drive alignment without direct authority.
• Demonstrated ability to operate independently in ambiguous, fast-moving environments and create structure, clarity, and momentum.
• Deep understanding of how product capabilities translate into customer jobs-to-be-done, workflows, adoption, and measurable business outcomes.
• Strong systems thinker with experience building scalable frameworks, operating models, or methodologies to solve complex business problems.
• Data-driven mindset with experience defining success metrics, analyzing adoption or usage trends, and turning insights into action.
• Strong understanding of revenue operations, sales workflows, customer success motions.
• Exceptional communication and executive presence, with the ability to build credibility with Product, GTM, Customer teams, and senior leaders.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $138,000-$210,000  

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-AM1

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

The Senior Account Manager is a critical role within the Customer Success department that partners directly with Sales to service our advertising partners and execute high-performing advertising campaigns. The Senior Account Manager is responsible for ensuring campaigns exceed expectations - driving renewals and strengthening relationships with clients across both direct and programmatic environments.

The Senior Account Manager is responsible for owning complex books of business with significant budgets. This role ensures campaigns exceed expectations, drives renewals at scale, and strengthens executive-level client relationships. 

In addition to managing the full post-sale lifecycle, the Senior Account Manager mentors junior team members, contributes to team education & GTM initiatives, and serves as a subject matter expert in day-to-day process, programmatic activation, performance strategy, and client growth.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing Chicago  for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

What You'll Achieve

• Campaign Execution and Strategic Oversight
  • Own the full post-sale campaign lifecycle for high-value and complex accounts — from kickoff call through wrap deck — executing all direct and programmatic components including DSP activation, creative trafficking, campaign QA, optimization strategy, and ongoing performance management.
  • Oversee large-scale, multi-channel, and highly customized campaigns with advanced KPIs, ensuring alignment across internal teams and client stakeholders.
  • Drive cross-functional coordination with AdOps, Design, Engineering, Sales, and Programmatic leadership to ensure accurate campaign setup, documentation, and seamless execution.
• Client Relationship Management & Renewal Ownership
  • Function as the senior primary point of contact for assigned strategic accounts across direct and programmatic campaigns.
  • Take full ownership of renewal strategy and revenue retention across a larger book of business, ensuring a best-in-class client experience.
  • Build and maintain strong, long-term relationships with agency, client-direct, and trading desk partners.
• Growth Strategy & Revenue Expansion
  • Support Sales in managing and executing strategic sales opportunities across direct and programmatic channels.
  • Develop account growth plans leveraging campaign success, historical performance insights, and client business objectives.
  • Conduct in-depth research on clients’ broader marketing initiatives and proactively position solutions that align with their evolving strategies.
• Leadership & Team Development
  
  • Mentor and support Account Managers & new hires through training, process guidance, and best practice sharing.
  • Serve as a go-to resource for programmatic expertise, performance strategy, and client communication guidance.

Skills You'll Bring

• 3+ years in digital media, specifically within Account Management or Media Planning in online verticals.
• BA/BS degree in Marketing, Advertising, Business, or equivalent professional experience.
• Deep knowledge of trading, planning, and account management, including DSPs, SSPs, and 3rd party data.
• Advanced understanding of Real-Time Bidding (RTB), Deal IDs, and Private Marketplaces (PMP).
• Familiarity with industry tools such as DoubleClick, Salesforce, JIRA, and verification platforms (IAS, DoubleVerify).
• Thorough understanding of the agency ecosystem, from holding companies to agency trading desks.
• Proven ability to manage diverse client needs while maintaining a reputation for elite customer service.
• Proficient in online advertising revenue models, industry terminology, and campaign measurement (Upwave, Millward Brown).

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $83,000 - $102,000 annually + a quarterly incentive plan.  The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

As a Product Manager at Robinhood, you’ll be responsible for leading teams to develop products that improve the everyday lives of our customers. You’ll work with experts in data, design, engineering, marketing, operations and research to bring ideas to life that will help us democratize our financial system.

The Trading Platform team is responsible for some of Robinhood’s most innovative features such as fractional/notional orders and the 24 Hour Market for select equities. Trading Platform scope encompasses all the systems that support trading - routing, reporting, order and execution management, fractional and notional trading, and performance monitoring and management. As a Trading Platform Product Manager, you’ll be responsible for the systems that fulfill our customers’ core needs.

This role is based in our New York City, NY; Menlo Park, CA; and Chicago, IL offices with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Lead a product team across engineering, data science, trading, execution services, design and research focused on optimizing and expanding our trading services.
• Establish a product vision and shared set of priorities across the team and the brokerage to optimize and expand our trading capabilities.
• Deliver efficient, flexible, expert friendly interfaces that help trading, engineering, and execution services operate all trading sessions, troubleshoot problems, and assist customers with all aspects of trading.
• Work cross-functionally to ship high-impact features that increase efficiency and improve customers’ experience.

What you bring

• Bachelor’s or Master's Degree
• 4+ years of direct product management experience building high-quality platform products
• 5+ years of experience in brokerage, market-making, or institutional trading
• Familiarity using research, experimentation and product analytics to connect platform decision making with customer experience
• Ability to focus on a problem at hand while thoughtfully considering overarching company strategy
• Openness to all solutions and ability to build conviction in a solution based on evidence
• Passion for financial products and improving people’s financial lives

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the Role

Our Product Pricing & Monetization team sits at the intersection of product and commercial strategy, responsible for holistic pricing and packaging across Gusto's full product suite.

We're looking for a Senior Pricing and Monetization Manager to focus across our platform. portfolio including Gusto Payroll, Gusto Time management and HR, and our suite of embedded financial services for employers and employees. You'll collaborate closely with product, sales, marketing, data, engineering, and finance, with work that is visible to Gusto leadership.

What You'll Do

• Work in partnership across Product, Finance, Marketing, and Go-to-Market to review and recommend monetization and pricing strategies for new product launches and our existing portfolio.
• Be a world-class operator, owning and delivering on cross-functional projects and commercial go-to-market initiatives. In an AI-native environment, strategy, ownership, and execution goes broad. You will be asked to learn, adapt and grow your range of expertise.
• Help shift from a commercial strategy and operations function, to an AI-powered builder program. You’ll ship MVPs, Proof of Concepts, and pilots right into market.
• Decide, Build, and Monitor the key Pricing and Monetization KPIs across our product and go-to-market portfolio.
• Be the pricing and monetization expert and go-to-partner for Monetization and Commercial strategy.
• Work closely with key stakeholders such as: Product, Product Marketing, Sales, Data Science, and Finance. Products will have direct executive line-of-sight and direct impact to our product and business.

What We're Looking For

• Background in fintech, business banking, retirement, E-commerce, payroll, or HR back office SaaS
• Background in B2B / B2C Saas in Payroll, HR, Fintech, ECommerce or related field.
• An AI-native operator who can go from strategy to execution quickly, building Agents instead of processes. You’ll be an expert in Claude.ai, Claude Code, and Cursor.
• A strong analytical mindset with strong attention to detail and creative problem-solving ability. Able to use AI tools to conduct end-to-end technical data analysis.
• Executive relationship management and communication. You’ll be presenting and working on topics for our executives, board, and senior leaders across Gusto.
• Exceptional cross-functional stakeholder management and relationship-building skills. Your success will be defined by your ability to move a broad set of stakeholders towards a common goal.
• Clear, concise communicator, able to distill complex ideas for any audience
• Thrives in fast-moving environments; able to pivot quickly and manage competing priorities
• Curious, growth-oriented, and genuinely passionate about pricing

Nice to Have

• Experience developing and delivering pricing and go-to-market recommendations in product, marketing, finance, or consulting.
• Experience with technical pricing research, like conjoint or max diff analysis, or other quantitative research techniques. 
• Expertise in technical data analysis skills, like SQL, Python or R. Expect underlying foundation coupled with ability to use AI to execute.
• Familiarity with the latest AI tools to help with coding or data analytics tools such as Claude, Cursor, Gumloop

Compensation

Our cash compensation amount for this role is targeted at $152,000 - $180,000/yr in Denver, Phoenix, and Atlanta, and $180,000 - $218,000/yr for San Francisco & New York. The salary range for Toronto is CAD 133,000 - 160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

#LI-Hybrid

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Capabilities team sits within the Global Partnerships organization and is a key component of Stripe’s success. Our team is responsible for developing and executing on high-impact product partnership initiatives and strategies with our card network partners, such as Visa, Mastercard and American Express. This team’s work is fundamental to driving Stripe’s product strategy and delivering new capabilities to Stripe users, such as agentic commerce and stablecoin pilots.

What you’ll do

We are looking for a new member to join our team to develop and execute on high-impact initiatives and strategies with our card network partners. As part of the role, you will work closely with Product to support the development of new capabilities for Stripe users and drive strategy for partnering with the card networks. This includes developing partner requirements, leading relationships with partners to execute on these requirements, and negotiating and managing critical projects with global partners to support our growing business.

The role will also require close coordination internally with cross-functional teams including Product as aforementioned plus Engineering, Legal, Finance, and Risk and externally with key partner stakeholders.

Responsibilities

• Drive new product partnership innovation with Stripe’s most critical card network partners, with a focus on executing joint initiatives and launching new offerings that benefit Stripe users
• Negotiate commercial agreements with card network partners that impact Stripe and its users’ cost of payments acceptance
• Leverage industry knowledge to craft thoughtful partnership and product strategies, and execute deals and initiatives that support Stripe’s strategy 
• Influence both internal product teams and external stakeholders to modify or build innovative solutions that fit the modern day payments landscape and deliver more secure yet seamless merchant and consumer experiences
• Gather inputs from and coordinate with internal cross-functional stakeholders (including risk, compliance, product, engineering, treasury) to drive creation and execution of product partnership strategy
• Reconcile competing priorities to drive creative solutions and commitment to a shared goal across multiple stakeholders
• Ensure sound execution of day-to-day operations and adherence to risk and compliance obligations
• Represent Stripe at partner and industry events, building close personal relationships with key partner stakeholders

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in strategic partnerships, business development, corporate development or related field
• 5+ years of experience related to payments or card networks
• Thorough understanding of card network dynamics and business models
• Broad and deep experience executing industry-wide partnership strategies to build innovative product experiences and go to market models
• Experience working in a product centric environments with significant internal and external dependencies
• Strong written and verbal communication skills with the ability to influence stakeholders internally and externally across a wide variety of functions, including at the C level

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Network Partnerships team sits within the Partnerships organization and is a key component of Stripe’s success. Our team is responsible for developing and managing relationships with critical partners, such as Visa, Mastercard and American Express, which are fundamental to the success of Stripe’s product strategy and delivering new capabilities to Stripe users.

What you’ll do

We are looking for a US or Canada-based candidate to join our team to lead one of Stripe’s critical network partnerships.  The candidate will manage overall partner health, build internal strategy and business cases, drive deal negotiation and execution, and coordinate priorities with internal teams and external partners. The role requires close coordination with leadership, product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ leaders and senior executives.  

This is a high-impact individual contributor role that requires the ability to rally cross-functional teams and flex “general manager” skills to shepherd a meaningful portion of Stripe’s P&L.

Responsibilities

• Manage one of Stripe’s most critical U.S. Network partnerships, with a focus on driving the execution of joint initiatives and launching new offerings to benefit Stripe users
• Leverage industry knowledge to craft thoughtful long-term partnership and product strategies, and execute deals and initiatives that support Stripe’s strategy 
• Use data to drive strategy and decisions
• Coordinate with internal cross-functional stakeholders (including risk, compliance, product, engineering, treasury and global partner managers) to drive creation and execution of partner strategy
• Develop, manage and report on strategic plans, key negotiation/expansion opportunities and overall partner health with a multi-year vision in mind
• Juggle and reconcile competing priorities to drive creative solutions and commitment to a shared goal across multiple stakeholders
• Coordinate and prioritize a large amount of activities and initiatives that compete for scarce resources to drive best outcomes for our users and Stripe

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 12+ years in partnerships, business development, or similar fields
• 3+ years deep in the payments world—you need to understand how card networks operate
• Experience negotiating significant commercial deals
• Comfortable in a product-focused environment with lots of dependencies
• Great communication skills, especially being able to influence C-level colleagues
• Experience running big, complex, cross-functional projects

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Strategic Partnerships team develops and manages relationships with large  partners that enable Stripe’s product strategy and deliver new capabilities to Stripe users. Our team executes on high-impact, cross-functional initiatives across new products, geographic expansion, user advocacy, and policy. These partnerships have a significant impact on Stripe and the products used by millions of our users. 

We are looking for a senior member to join our team to develop new partnerships with our largest users and strategic partners, and drive critical initiatives that will be foundational for Stripe. A successful candidate will have significant experience delivering complex deal work, creating and driving  strategy, working with cross-functional teams to launch new initiatives, and initiate first-of-a-kind partnerships. We are looking for someone who exhibits a strong sense of ownership, performs at a senior level, drives to have an impact, and has an entrepreneurial spirit.

What you’ll do

Responsibilities

• Evaluate and develop the business case to support Stripe’s product and engineering investment in new strategic partnerships across verticals (e.g. AI, Platforms, Payment Methods)
• Manage strategic planning, negotiation and new partnership development 
• Ensure highly structured, methodical deal management rooted in milestones, KPIs, and alignment with partners on opportunities of mutual interest
• Navigate the largest partners, in partnership with product, operations, marketing and sales, to execute deals supporting Stripe’s strategy
• Develop and grow Stripe’s relationships with partners, including their senior executives and leadership
• Partner with cross-functional teams (Product, Engineering, Go-to-Market Partnerships, Product Marketing, Operations) to design and implement strategies and processes that will enable us to scale our partnerships and increase our velocity as a team

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 10 years of partnerships experience with 5+ years of business development experience, establishing  partnerships with financial institutions, fintech, payment method, or equivalent strategic, complex partners
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
• Strong communication skills, in both verbal and written form, and ability to influence internal and external stakeholders across a wide variety of functions
• Technical acumen, an ability to understand Stripe’s product portfolio and strategy and use this understanding to define requirements with partners and evaluate new partnership opportunities
• 5+ years experience defining and executing partnership strategies to build innovative product experiences
• 5+ years experience negotiating commercial deals with top financial and technology institutions, including scaling such deals across multiple partners
• Interest in and intellectual curiosity about payments, economic infrastructure, and Stripe’s partners

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As a member of the Partner Solutions Architecture (PSA) team, you will be responsible for providing technical guidance to Stripe’s partners. Our goal is to drive growth through co-solutioning, education and enablement with our partner organisation. The right candidate will be a critical technical liaison to the Stripe Partner Development Manager. This will involve creating comprehensive technical business plans for Partners, including identifying, incubating and bringing to market service/solution offerings built on or with Stripe. A Partner Solution Architect is someone who is intellectually curious, motivated to win, open and entrepreneurial.

What you’ll do

As a member of the team, PSAs build highly consultative trusted relationships with executives and technical decision makers in the customer’s organisation to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they can drive new monetization opportunities and growth.

Responsibilities:

• Work with key partners to build out their Stripe capabilities and solutions to grow their business and drive non-linear growth
• Develop and execute enablement plans
• Be at the forefront of technical discussions & solution deep-dives with partners on the value Stripe can provide to their clients
• Engage with CTOs, engineering & other technical leads at key partners to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to expand the partnership revenue
• Communicate success internally through QBRs, etc.
• Provide oversight, guidance, and assistance during the partners sales process to ensure mutual success in joint opportunities
• Educate the Stripe sales team on key partner solutions and capabilities
• Serve as an advocate for key partners within specific sales regions and identify areas for sales partnership
• Collaborate on technical content (sample code, demos, etc.) to show partners how to implement specific use cases or best practices
• Provide Partner-focused guidance on Stripe’s product through feedback

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Requirements

• 10+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
• Experience co-selling and co-solutioning with go-to-market partners.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Ability to learn Stripe solutions such as Payments, Billing, Connect, and more.
• Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in an enterprise technology ecosystem. 
• Strong organisational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.
• Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

What you’ll do

We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. 

The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. 

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction 
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights 
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience 
• In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
• Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills
• Excellent operating rigor including organizational and time management skills
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Product Manager, Banking as a Service

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Stripe BaaS team enables users to build and launch successful card programs and financial features into their product using powerful programmatic APIs. The team creates the infrastructure, user facing abstractions, and partner integrations needed to manage the lifecycle of a card, enable money movement, and increase spend.  This is a great opportunity to help build one of Stripe’s fastest growing businesses.  Our top users span fintechs to large enterprises & cover a range of verticals including Buy Now Pay Later, vertical SaaS platforms, on-demand marketplaces, expense management platforms, fleet, travel & more.

What you’ll do

As a Product Manager within our Banking as a Service team, you’ll have the opportunity to own core APIs, embedded and hosted experiences, and partner integrations. This role will play a critical role in delivering sophisticated financial services products to our users, with as small a footprint of technical and operational complexity required. This is a highly complex and challenging role that will require you to deeply understand user needs and collaborate across internal and partner teams to build and launch a seamless product experience at scale.

We need a strong Product Manager with expertise in end-user facing and/or platform products to realize this aspiration. This Product Manager will spend significant time with senior customer stakeholders to discuss strategy and roadmap, with external developers understanding their current pain points and needs, end users to build delightful experiences, and Stripe’s sales leadership to help win new business on Stripe.

Responsibilities

• Own key user journeys, from integration to core business operation
• Help shape the direction, define product strategy, and establish practices to address user needs
• Collaboratively partner with other Stripe teams (engineering, design, legal, risk, compliance, etc.) early in the product development lifecycle and jointly shape product plans that lead with delightful onboarding and integration experiences
• Own the roadmap and go to market, with product marketing, of your BaaS product area
• Act as the voice of the user in product and API designs, gathering direct feedback from customers
• Ensure we’re building in a scalable, performant way

Who you are

We're looking for someone who:

• Brings 8+ years of experience in a product role
• Strong focus on user-experiences, from front-end UI through developer docs and technical integrations
• Has an obsession over product quality
• Has domain knowledge in financial products, particularly card issuing, funds storage, or remittance 
• Has experience building platform and/or API products
• Has strong written and verbal communication skills with a talent for precise articulations of customer problems
• Can put themselves in the shoes of their users and be a steward of crafting great experiences
• Enjoys being a generalist working on whatever it takes to solve problems and delight users

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch.  

We are looking for experienced product marketers to shape the roadmap, drive launches, and grow adoption for critical products such as Payments Intelligence, Payouts, Tax, Billing, and Link; and develop our go-to-market strategy for key user segments such as Enterprises and Startups. In this role, you will develop messaging and positioning, craft the narrative for how our products deliver value to customers, and engage teams across sales, campaigns, demand generation, and product to drive overall awareness, pipeline, and revenue across Stripe’s existing customer base and prospects.

What you’ll do

• Be a storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills
• Lead with data. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market
• Keep things organized. You are able to manage highly interdependent, complex projects and keep various work streams on track
• Have a passion for technology. You are keen to learn about how things work and are able to explain technical concepts in ways that everyday people can understand
• Be Ambitious. You are eager to make an impact at Stripe. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right
• Act as a team player. Product Marketers collaborate across the Marketing team and with basically every team at Stripe. You are able to work with a range of disciplines to execute on your work

Responsibilities

• Develop messaging and positioning for Stripe products or user segments. Develop campaign-level content as well as sales enablement assets
• Work closely with product, partnerships, and partner marketing (demand generation) teams to build a marketing strategy, with the goal of driving awareness, demand, and usage of our products
• Enable sales teams to understand the value of our products and competitive solutions

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• 7+ years prior product marketing experience 
• Excellent verbal and written communication skills, with experience translating technical features into benefits for a technical audience
• Be able to leverage data to proactively identify opportunities and drive impactful results

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Risk Partnerships team is an essential part of Stripe’s Global Partnerships organization. Our team is responsible for building and maintaining relationships with key partner banks to manage risk for Stripe’s business activities. These banking partnerships are essential to enable Stripe to accept and make payments, provide credit, move & store money and develop new products and solutions to meet our users’ needs. We work across a broad range of risk and compliance topics including; credit, fraud, regulatory, financial crime, reputational, product and operational risks.

What you’ll do

We are looking for a new member to join our team to work with key banking partners across North America who support Stripe with BIN Sponsorship across Merchant Acquiring and Card Issuing, and have experience of managing risk across money transmission.

Risk management is a critical part of managing these important relationships, and you will require a broad understanding of risk disciplines across merchant acquiring and banking. You will be leading activities to improve the risk management interactions between Stripe and it’s partners, managing key aspects of the partner relationship, and executing on high-impact initiatives. 

You will closely manage important stakeholders both internally and externally to set objectives, coordinate priorities and drive execution. Internally you will closely coordinate with product and engineering teams, as well as cross-functional stakeholders including Risk, Fraud, Financial Crime & Supportability, Operations, Legal and Finance, Risk. Externally, with Partners you will be working closely with Risk & Compliance teams including senior management.

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Responsibilities

• Lead risk-focused initiatives in collaboration with global financial partners (banks, networks, payment methods) to:
  • Foster new business opportunities and user verticals
  • Innovate on shared risk methodologies
  • Establish and maintain compliance with agreed risk appetites
• Oversee and maintain the health of relationships with key risk counterparts at partner banks
• Develop and manage projects and initiatives that support strong partner relationships regarding risk
• Deliver business and policy recommendations that inform our risk posture
• Act as a representative and negotiator of our risk approach to banking partners
• Enhance existing and develop new partner-facing risk management capabilities
• Lead risk-related partnership and product discussions with banking partners to align on risk approaches and strategies
• You will optimize existing partner-facing risk management capabilities and build new ones.
• Identify and pursue business opportunities by creating innovative risk-aware solutions that expand our product and user base through banking partnerships

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years experience in risk-related role at a bank or merchant acquirer, or a role requiring deep knowledge of risk and compliance issues
• 5+ years of experience in risk management at a bank or merchant acquirer
• 2+ years of experience improving processes and scaling solutions
• Ability to represent Stripe on risk, compliance, and product issues with banking partners to maintain positive relationships
• Strong organizational, planning, and communication skills (written and verbal) to drive understanding, collaboration, and issue resolution
• Proven stakeholder management skills, including navigating difficult situations, negotiating timelines, and influencing stakeholders across organizations and borders
• Self-motivated and proactive, with the ability to thrive in uncertain and ambiguous environments

Preferred qualifications

• Experience of financial crime programmes including; KYC/B, AML, Sanctions and Terrorist Financing, with a practical knowledge of the Bank Secrecy Act and Anti-Money Laundering regulations
• Strong understanding of the complex risks that are present when managing a merchant acquiring business, including the management of high risk sectors
• Market experience across America and Canada, with an understanding of how current and future regulations will impact Stripe and it’s banking partners
• Experience of leveraging technology to support the development and embedment of scalable risk and operational processes

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Enterprise Product team is responsible for bridging the gap between Stripe's core capabilities and the bespoke needs of the world's largest organizations. We are hiring PMs who will be aligned to specific priority industries (e.g., insurance, healthcare, public sector), with each PM acting as the "CEO" of their assigned vertical - identifying high-leverage opportunities, building 0-to-1 products to solve industry-specific blockers, and influencing our global product roadmap. You will be a critical partner to GTM leadership (Sales, Partnerships, Marketing) and a navigator across the broader Product organization. We are looking for high-agency builders who thrive in ambiguity and know how to move mountains through both direct execution and cross-functional influence.

What you’ll do

We're hiring a Product Manager to own Stripe's product strategy and execution across our priority industry verticals, starting with complex, regulated industries like insurance, healthcare and public sector. We are seeking a highly entrepreneurial, data-driven product leader who will define where Stripe plays, build 0-to-1 products to unlock new revenue, and influence Stripe's broader Product organization to meet the unique needs of enterprise customers in your vertical. The products you build will directly shape how the world's largest companies use Stripe - and how Stripe grows within one of its most strategic segments.

Responsibilities

• Own the Industry Product Roadmap: Define and execute the multi-year product strategy for your priority vertical. Translate your "where to play / how to win" thesis into a concrete roadmap - deciding what Stripe builds natively, what we solve through platform extensibility, and where we partner. Own measurable outcomes tied to revenue, adoption, and merchant satisfaction. 
• Ship 0→1 Products: Identify unmet needs through deep customer research, data analysis, and market intelligence. Lead the full product lifecycle for industry-relevant functionality - from problem definition and technical scoping with engineering, through PRD, API and UX design, build, launch, and post-launch iteration. You'll make hands-on trade-off decisions about scope, technical approach, and sequencing with your engineering team. 
• Be a Strategic Partner to GTM and Customers: Work deeply with our largest customers, partners, and GTM teams. Translate "market noise" into clear product signal - shaping feature requirements, and defining the data models and integration patterns that enterprise customers in your vertical need.
• Act as a Force Multiplier Across Stripe's Platform: Influence Stripe's core product teams (Payments, Billing, Connect, and beyond) to ensure their roadmaps reflect the requirements of enterprise customers in your vertical. To do this credibly, you'll need to go deep on Stripe's platform - understanding our APIs, infrastructure constraints, and extensibility model - so you can advocate for changes with technical specificity, not just business cases.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 12+ years of Product Management experience, with a track record of shipping successful products in complex, regulated environments.
• Technical fluency: You don't need to write code, but you should be comfortable reading an API spec, reasoning about system design trade-offs, and holding your own in engineering discussions. You've shipped products where the "how we build it" mattered as much as the "what." 
• Deep customer obsession: A talent for getting close to customers - talking to merchants and partners - and distilling complex pain points into simple, elegant product requirements.
• Analytical rigor: You use data - not just intuition - to prioritize. You're comfortable defining metrics frameworks, digging into usage data, and making quantitative arguments for (or against) product investments. 
• A Master Communicator: Stripe is a writing-heavy culture. You must be able to articulate deep technical and strategic concepts through precise, persuasive prose - your narrative docs should be things of beauty.
• High Agency & Influence: Adept at finding "homes" for initiatives, building consensus across disparate teams, and driving momentum without needing formal authority.
• Entrepreneurial mindset and bias for action: Comfortable with ambiguity, skilled at prioritizing high-impact initiatives, and experienced operating with limited resources to unlock outsized outcomes.

Preferred qualifications

• Direct experience building products in Healthtech, Insurtech, Public Sector or similarly complex, regulated industries.
• Experience building platform, API, or developer-facing products. 
• Experience working closely with Enterprise Sales teams and C-suite stakeholders at Fortune 500 companies.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business. Our mission is to increase the GDP of the internet, and we have a huge amount of important work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most meaningful work of your career.

About the team

The Global Partner Engineering & Operations (PE&O) team is a core part of Stripe’s Global Partnerships organization. We manage the technical and operational aspects of strategic product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we enable seamless cross-functional collaboration that fuels Stripe’s rapid growth.

Role summary

We are seeking an experienced Technical Partner Manager to lead technical partner engagements within PE&O. In this role you will own relationships with Stripe’s AMER bank partners, and oversee partner technical integrations and performance. You will drive and influence partner deliverables, ensure partner integration and onboarding success, and deliver operational excellence through strategic initiatives and cross-functional alignment.

What you’ll do

Responsibilities

• Strategic relationship management: Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration.
• Integration management: Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met.
• Operational excellence: Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations.
• Cross-functional alignment: Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs.
• Incident management: Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans.
• Data-driven insights: Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience.
• Executive engagement: Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.
• Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.
• Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.
• Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.
• Strong analytical and problem-solving skills; able to use data to drive decisions.
• Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations).
• Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment.
• Willingness to travel (~30%) for partner visits and business/service reviews.

Preferred qualifications

• Bachelor’s degree in Computer Science, Business Administration, Operations Management, or a related field; Master’s degree or MBA preferred.
• Working proficiency with databases and SQL for partner-facing data analysis.
• A user-first mindset and strong sense of urgency to scale products and operations through partnerships.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Developer Experience & Product Platform (DEeP) org empowers all of Stripe's products with a shared product platform that can help with rapidly delivering high quality, consistent, cross-product experiences across our UI and API surfaces. It focuses on providing a consistent and scalable developer experience that any developer can leverage to accelerate a customer’s ability to create value from Stripe.

What you’ll do

We are seeking an experienced Technical Program Manager to join our Organization Access Platform (OAP) team, focusing on security initiatives. In this role, you will drive critical security programs across multiple teams, manage dependencies, and ensure the successful delivery of security features that protect our platform and users. This is a highly technical role requiring strong program management skills and the ability to influence cross-functional stakeholders.

Your role involves spearheading large-scale technical programs, solving intricate challenges, and ensuring successful product launches.

Responsibilities

• Lead end-to-end program management for critical security initiatives including API key security, Account Takeover (ATO) prevention, login access controls, and other risk/security/fraud prevention measures
• Drive cross-team dependencies and collaboration between security, fraud operations, and product engineering teams
• Track, communicate, and resolve program blockers across multiple workstreams
• Develop implementation roadmaps and execution strategies for complex security features
• Partner with engineering managers to define technical requirements and prioritize security enhancements
• Establish metrics and reporting processes to measure program effectiveness and security outcomes
• Facilitate decision-making processes when trade-offs are required between security, user experience, and development timelines
• Represent OAP security initiatives in cross-functional meetings and leadership reviews

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of technical program management experience with demonstrated success in security-focused initiatives
• Experience managing complex technical programs with multiple stakeholders and dependencies
• Strong understanding of security concepts and best practices, particularly in API security, authentication systems, and access controls
• Excellent communication skills with the ability to translate complex technical concepts to various audiences
• Proven track record of influencing decisions across teams without direct authority
• Experience working with engineering and product teams in a fast-paced environment
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience)

Preferred qualifications

• Experience with payment systems, financial technology, or enterprise SaaS platforms
• Knowledge of compliance requirements related to data security (SOC2, PCI, etc.)
• Experience with identity and access management systems
• Background in API development or platform security
• Previous experience working on developer platforms or developer experience

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe's Payments Experiences teams focus on empowering merchants to create delightful and highly optimized payment experiences. This involves Stripe's Payment Links, Elements, Checkout, and Terminal, which are reshaping online and in-person shopping. These products enhance convenience and security for consumers across numerous businesses, ultimately boosting conversion rates and lowering cost for merchants. The Technical Program Management (TPM) team collaborates closely with product, engineering, go-to-market teams, and customers to achieve the teams' most important objectives.

What you’ll do

Effective TPMs at Stripe always bias towards driving the right solutions for our users and internal stakeholders with the north star focus of delivering long term impact for the product and for Stripe. You’ll do this even when it’s not the easiest path for us or our teams, and requires trade-off decisions. You will look ahead and around corners to enable our teams to operate at their best, and for opportunities to eliminate the unnecessary in delivering results. Payments Experiences is still in early days. So you will have an opportunity to have significant influence on the product roadmap and technical direction for the team.

Responsibilities

• Drive functional and technical delivery of key team-, org-, and company-wide initiatives
• Collaborate with engineering teams to design, scope, and shepherd features
• Create functional specs, project plans, and roadmaps
• Own and execute multiple software engineering programs simultaneously
• Help drive product decisions to align with higher company initiatives
• Help influence peers / managers and build consensus while dealing with ambiguity
• Drive clarity across all stakeholders on the goal, problem and outcomes the team is working towards. 
• Understand the technical problems that need to be solved, and work closely with necessary stakeholders of the engineering teams, technical systems/processes involved to define and manage the most effective way to enable teams to deliver solutions. 
• Bring rapid clarity to ambiguous situations, resolve them effectively, communicate decisions efficiently, and enable teams to move towards implementing solutions. You will bring your experience and contextual knowledge to bear on the problems that teams need to solve

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of product management or technical program management experience with extensive experience partnering closely with software engineering teams
• Experience providing program management during all phases of software development.
• Proven track record of defining and executing complex programs across multiple functions
• Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders
• Thrive in solving ambiguous problems and see opportunities where others see chaos
• Experience influencing technical decisions particularly as they impact reliability, security, latency and scalability
• Relentless focus on users and solving for their needs and wants
• Have strong prioritization frameworks to drive development for the product team and customers. You will have a strong understanding of our product roadmaps and help leaders navigate how to balance meeting the roadmap and balancing priority customer needs

Preferred qualifications

•  Experience with payments-related products

• Directly manage and cultivate a named account list while crafting comprehensive account plans aimed at winning and expanding business with upper middle market and enterprise companies.
• Build and sustain key relationships with C-level executives, ensuring the orchestration of appropriate executive touchpoints.
• Contribute to the development of our platform partnership strategy by establishing repeatable processes and scalable engagement models.
• Develop outbound strategies to create and nurture new business opportunities.
• Own the complete sales cycle, from lead generation to closing sales with upper middle market and enterprise clients.
• Coordinate and support the implementation of sold platforms and facilitate their effective utilization of Stripe products.
• Foster relationships with executive stakeholders at both new and existing clients.
• Collaborate with leaders across various functions (such as Engineering, Product, and Finance) to conduct complex product workshops and financial analyses.
• Lead and contribute to team initiatives aimed at developing and refining our sales process.
• Engage with Product and Engineering teams to shape and drive product strategy.

• A minimum of 3-6 years of sales or prospecting experience, ideally within a technology company, showcasing a consistent record of top performance.
• Directly manage and nurture a named account list and develop account plans for winning and expanding business with upper middle market and enterprise companies.
• Build and maintain key relationships with C-level executives while orchestrating the right executive touch points as well.
• Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models.
• Develop outbound strategies to create and nurture opportunities.
• Own the full sales cycle from lead to close for upper middle market and enterprise companies.
• Develop relationships with executive stakeholders at new and existing clients.
• Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses.
• Lead and contribute to team projects to develop and refine our sales process.
• Engage with Product and Engineering teams to help drive product strategy.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

What you’ll do

We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. 

The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. 

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction 
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights 
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience 
• In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
• Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills
• Excellent operating rigor including organizational and time management skills
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Love our Customers is our #1 Value at Okta.   The Okta Customer First Team lives and breathes this every day.  A critical element of Okta’s strategy is helping our customers accelerate their time to value and expand their relationship with Okta.  This is a key differentiator for Okta and we believe that all customers, large and small, deserve an exceptional experience and this assistance. When we do this well, our customers succeed and Okta succeeds by growing our renewal rates.   

The Success Insights Manager role is an exciting opportunity to help execute a scaled success strategy with the goal of providing exceptional data-driven content at scale that maximizes value for customers post-sale. You will execute digital success programs that involve designing and developing visually engaging and informative data-driven content tailored to our customers’ unique use cases but also scale effectively to meet the needs of our expanding customer base. This content will serve as powerful tools for our post-sales teams, including customer QBRs, automated delivery plans, and more, helping them demonstrate the value of Okta and drive product adoption among our largest customers. Your primary targets will include driving adoption and retention as well as the future growth of our Digital customer base while saving time for customer-facing teams, including those who manage our largest book of accounts. You will be deep in the data, monitoring and optimizing your programs along the way. 

You will partner with many cross-functional groups within Okta, including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors. Success in this role will require both a strong ability to understand the needs of large Enterprise customers and develop solutions that scale. You will obtain in-depth knowledge of Okta products, how they are adopted, and understand our customers and why they stay with Okta while leveraging underlying data to inform new programs and opportunities. You’ll also influence how we engage our customers in a human, meaningful, and value-driven manner. This is the chance to shape a highly visible area of the business that directly impacts our bottom line. 

Job Duties and Responsibilities: 

AI-Driven Automated & Insights Deck Creation:

• Automate the creation of presentation decks and other insights via a deck automation tool, prioritizing the use of AI prompting models to generate proactive and personalized customer narratives. 
• Drive the strategic shift from traditional rule-based logic to scalable, generative AI workflows for producing tailored content that maximizes customer value. 

Customer-Centric Approach:

• Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.
• Translate customer and product insights into effective and persuasive deck content that addresses their pain points and highlights Okta's solutions.

Scalability and Product Alignment:

• Design solutions that scale to accommodate a diverse range of enterprise customer profiles.
• Regularly update and refine decks based on product usage data, ensuring they remain aligned with the latest features and capabilities of Okta and drive strong product adoption and retention.

Data-Informed Decision Making:

• Creatively leverage AI techniques to analyze product usage data and program performance, identifying patterns in what is working and what is not working at scale. 
• Develop methodologies to quantify and represent the business impact related to retention and adoption goals through AI-driven automation programs. 

Collaboration and Feedback:

• Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement.
• Actively participate in collaborative sessions to align deck content with overarching business goals.

Minimum Required Skills and Abilities:

• AI/Automation Mindset: Proven ability to use data to build insight. Must possess the mindset to transition program design from traditional if/then decision trees to effective AI prompting and LLM workflows. Continuously test, measure, analyze, and recommend optimizations for existing programs and new opportunities
• Possess expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation skill sets
• Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content 
• Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, Databricks, Snowflake, etc. to get the data and insights you need to successfully design, execute, and monitor programs. 
• Bonus points if you have experience with Matik or related deck-automation tools.
• Possess knowledge in the use of various content types and engagement methods, such as AI agents, video, in-app guides, and email, with demonstrated experience in prompt engineering for generating actionable insights and compelling content
• Ability to leverage an effective track record of success to positively influence program execution across teams
• Display effective communication and team collaboration skills
• Demonstrate excellent communication skills (presentation, verbal and written)

Qualifications:

• Prior experience managing digital success programs, as a growth product manager/marketer, or automating insights.
• Experience in building enterprise SaaS adoption programs is desired
• 5+ years of related experience
• Bachelor’s degree; advanced degree in a business, marketing, analytics, or technical field preferred
• Adaptability, flexibility in the face of changing business requirements and conditions
• Knowledge in identity, security, access management, workflow, and/or developer-facing products

#LI-Remote
P22165

Your Role

We’re looking for a Senior Quality Assurance Manager to drive the development of world-class software products used by athletes and fans around the world. In this role, you’ll lead the software quality team responsible for the end-to-end experience and capabilities of our Hudl Focus camera product family.These products provide customers with seamless, real-time access to video and performance insights. 

You’ll play a key role in ensuring high-quality software across the entire stack—including on-device applications, cloud services, and mobile apps—by working closely with cross-functional squads to deliver reliable and innovative solutions.

In this role you will focus on:

• Improving quality. You’ll improve how we build—boosting quality, speeding up delivery, and tracking results along the way. You’ll guide teams in making smart decisions, staying current with best practices, and using that knowledge to boost quality and velocity.
• Coaching. You'll use your technical and quality understanding to guide others to level up their skills. As the point person for product quality, you’ll influence and challenge teams to incorporate quality best practices.
• Automation Strategy & Execution: Own and evolve the test automation strategy to align with the pace of development. You’ll make informed decisions on what to automate, how to approach it, and when to implement it—balancing speed, coverage, and maintainability.

We’re looking to hire near our offices in Omaha and Lincoln, Nebraska, but we’ll consider remote candidates in Kansas City, Chicago, Austin or Dallas.

Must-Haves

• A focus on quality. You understand quality in the big picture and strive to improve quality and velocity. You will utilize data, metrics and user insights to identify areas of improvement and drive changes that enhance the overall product experience.
• Collaborate. You’ll collaborate with cross-functional leaders to plan and deliver product enhancements while integrating diverse perspectives to drive innovation and ensure high product standards.
• Drive technical excellence. You’ll guide your team in developing robust, scalable automation frameworks and quality solutions across the product ecosystem. Your technical expertise will be crucial for identifying gaps, solving complex challenges, and integrating quality throughout the development lifecycle. You’ll champion engineering best practices, ensure testability, and enable faster, more reliable delivery through intelligent automation and data-driven insights.
• A customer focus. You think critically about  user experience and ensure our testing approach adapts to customer workflows.
• Team leadership & development. You’re a proven people leader. You have managed direct reports through hiring, onboarding, performance evaluation and fostered team growth. Demonstrated leadership experience includes the ability to mentor and elevate the skills of individuals within a team.

Nice-to-Haves

• A working knowledge of U.S. sports. A general understanding of sports like basketball and American football are a plus.
• Domain knowledge in hardware: Experience working with or alongside hardware teams—whether in product development, integration, or testing—to bridge software and hardware requirements effectively.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Role Summary

We’re looking for a Digital Content & AI Automation Manager to lead our transition to 'Vibe Marketing.' Inspired by the shift toward Vibe Coding, we want to bridge the gap between creative intent and digital execution. You’ll move Okta away from manual tickets and rigid CMS forms toward an agentic, self-service model—building the tools that allow marketers to describe a goal in natural language and see it manifest across our digital ecosystem.

This is a test, learn, build, iterate role. You aren't just managing a stack; you’re building an autonomous engine that empowers every marketer to be a creator.

What You’ll Actually Do

• Build the "Vibe Marketing" tools: Create the workflows and agentic layers that allow non-technical stakeholders to manage and scale digital content across its entire lifecycle using natural language and AI assistance.
• Develop Agentic Support Models: Prototype and deploy AI agents that act as "co-pilots" for Marketing Managers—handling everything from automated tagging and metadata to complex distribution across our headless ecosystem.
• Architect Self-Service Systems: Reduce the "time-to-live" by building modular, reusable content structures that agents can manipulate, moving us beyond the constraints of traditional platforms like Adobe Experience Manager.
• Operate Like a Lab: Run rapid experiments with emerging AI tools and automation platforms. Build scrappy prototypes—not just strategy decks—to prove that "vibe-based" creation works at enterprise scale.
• Partner Across Teams: Bridge the gap between "what if" and "here’s how," working with Marketing, Engineering, and Digital teams to turn agentic concepts into production-ready workflows.

What We’re Looking For

• The "Vibe" Mindset: You understand the shift from "doing the work" to "directing the agents." You’ve followed the Vibe Coding movement and are itching to apply it to Marketing Tech.
• 4–8 Years of Experience: You’ve seen the limitations of legacy CMS architectures and are ready to bypass those bottlenecks by building a modern, agent-led content supply chain.
• Hands-on AI & Automation: You don't just prompt; you build. You have experience with APIs, MCP, LLM orchestration, and connecting tools to create seamless loops.
• Technical Fluency: You aren't a full-stack engineer, but you understand how to navigate enterprise complexity—you're comfortable with structured content, and the logic of how data flows between a headless CMS, an LLM, and the front-end.

#LI - Hybrid

P24086_3333054

WHAT YOU’LL DO

Viant is seeking a highly skilled and self-motivated Technical Account Manager to serve as a strategic post-sales thought leader for our most important clients. This role sits at the intersection of technology, measurement, and client strategy, partnering closely with Sales Engineering, Account Management, and product teams to deepen relationships, elevate technical maturity, and accelerate adoption of Viant’s advanced measurement and data solutions. You will play a critical role in scaling strategic accounts post-sale, translating complex technical and measurement capabilities into clear business value, and helping clients fully realize the long-term impact of Viant’s platform.

This role is ideal for someone who thrives as a trusted advisor, enjoys shaping solution strategy, and can influence outcomes across both internal and external stakeholders. The ideal candidate will have a combination of exceptional project management and client service skills, as well as knowledge of the advertising technology landscape. You should have a strong understanding of client service best practices and end-to-end solutions delivery.

THE DAY-TO-DAY

• Serve as a strategic technical thought leader in the post-sale lifecycle, partnering with Account Management to grow adoption, expand use cases, and retain and upsell key accounts.
• Act as a trusted advisor to senior client stakeholders by aligning Viant’s measurement and data solutions to broader business objectives.
• Partner closely with Sales Engineering to ensure continuity of solution strategy from pre-sale handoff through execution and optimization.
• Collaborate with Sales, Business Intelligence, and Operations teams to unblock complex challenges and deliver high-impact solutions for strategic accounts.
• Lead client measurement strategy across Viant Advanced Reporting and third-party measurement solutions to improve insight quality, performance understanding, and ROI.
• Scope and deliver custom reporting solutions that enable advanced analysis, executive-level storytelling, and long-term measurement evolution.
• Develop training materials and documentation to level up internal Sales and Account teams and strengthen post-sale execution.
• Use Google BigQuery SQL to investigate data discrepancies, validate data integrity, and surface actionable insights that inform optimization and decision-making.

GREAT TO HAVE

• 4+ years of experience in Technical Account Management, Account Management, Project Management, Ad Operations, or related roles
• 2+ years experience with Ad Tech platforms such as demand-side platforms (DSPs), data management platforms (DMPs), Customer Data Platform (CDP), and/or clean rooms technology
• Strong understanding of the ad tech ecosystem, including DSPs, ad serving, programmatic buying, onboarding, and measurement
• Ability to clearly articulate complex technical and measurement concepts to both technical and non-technical audiences
• Proficiency in SQL (Google BigQuery preferred) and cloud-based analytics tools
• Strategic mindset with a bias toward action; comfortable operating in ambiguity and influencing without authority

LIFE AT VIANT

Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more. 

#LI-SK1

Your Role

We are seeking a Senior Engineering Manager to lead a team of engineers and/or engineering managers focused on our Fan and Club products. You'll lead the teams that power millions of tickets sold, millions of livestreaming hours, and Club sports programs and high school athletic departments nationwide. This role requires a high level of strategic thinking, technical leadership, and management expertise to drive our mission forward.

As a Senior Engineering Manager at Hudl, you will:

• Lead Division-Level Strategy: Shape and drive the strategy for your division, ensuring alignment with Hudl’s overall vision. Your strategic insights will help set the direction for multiple teams and ensure we stay ahead in the market.
• Manage and Develop Leaders: Foster a strong management culture by leading and mentoring Engineering Managers. You’ll be responsible for developing leadership capabilities, promoting best practices, and ensuring high performance across your division.
• Collaborate Across Disciplines: Work closely with leaders from various disciplines to plan and deliver enhancements across your product suite. Your ability to integrate diverse perspectives will be key to driving innovation and ensuring our products meet the highest standards.
• Drive Technical Excellence: Serve as a technical leader, guiding your teams in the development of robust, scalable solutions on the cloud. Your deep technical knowledge will be crucial in solving complex challenges and driving engineering excellence.
• Champion Agentic/AI Engineering Practices: Drive acceleration of our software development lifecycle via impactful adoption of AI development tooling and patterns. We're investing heavily in the best tools available to dramatically increase how quickly we're able to get our products in the hands of customers.

We'd like to hire someone for this role who lives near our offices in Lincoln, Omaha or Lexington, but we're also open to remote candidates in Kansas City, Chicago, Austin, Dallas or Phoenix.

Must-Haves

• Experienced. You’ve worked on cloud technology and have built highly scalable software solutions, and you have a proven track record of scaling efficiently and handling large volumes of data. 
• Strategic. You know how to set technical direction and guide your team towards successful project outcomes. You can ensure alignment with the company’s strategic goals by facilitating design sessions, creating architectural diagrams, and evaluating risks in our software and processes.
• A mentor. You can support the professional development of your team members through confidence-building, sharing knowledge and providing guidance.
• Excellent communication skills. Your ability to articulate ideas clearly and work effectively with various stakeholders will be crucial in driving cross-functional projects.

Nice-to-Haves

• Formal managerial experience. Skills like career coaching and performance management will enhance your ability to succeed as an Engineering Manager at Hudl.
• Professional background in relevant technologies. Experience with C#, React, React-Native, MongoDB and AWS are a plus. Familiarity with adjacent languages, frameworks and services used at scale is also valuable.
• Experience in product partnership. A proven ability to collaborate effectively with Product Managers to shape and solidify the team’s roadmap will be an asset.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

Your Opportunity

The Product Manager will own the product roadmap for Scion’s proprietary decision science platform, Scion Intelligence, and oversee the full product development lifecycle. This role sits at the intersection of business strategy, data, design, & engineering—translating real operational needs into high-impact, scalable technology solutions.

You will partner closely with engineering, analytics, operations, and executive stakeholders to ensure Scion Intelligence delivers measurable business value while maintaining a high standard for usability, reliability, and performance.

Your Responsibilities 

Product Strategy & Vision

• Define and communicate a clear product vision and roadmap for Scion Intelligence aligned with Scion’s strategic goals.
• Identify opportunities to leverage data, analytics, and automation to improve decision-making and operational efficiency.
• Translate complex business problems into well-scoped product initiatives

Execution & Delivery

• Own the product backlog, develop wireframes, write clear requirements, user stories, and acceptance criteria
• Prioritize features and enhancements based on business impact, technical feasibility, and user value
• Partner with engineering teams to deliver high-quality releases on time
• Implement pre-deployment quality control processes to ensure successful deployment of solutions

Stakeholder & User Collaboration

• Act as the primary liaison between technology teams and business stakeholders
• Gather and synthesize feedback from users across revenue management, sales, marketing, operations, investments, asset management, and leadership
• Present product updates, trade-offs, and outcomes to senior leadership

Data & Performance

• Define success metrics and KPIs for Scion Intelligence
• Use data to evaluate product performance, inform prioritization, and guide continuous improvement
• Ensure data integrity, security, and governance standards are upheld

UX & Quality

• Advocate for intuitive, user-centered design across all product experiences
• Ensure product solutions are scalable, maintainable, and aligned with technical best practices

What We Require

Required

• 3–7+ years of experience in product management for technology or data-driven products
• Proven experience working with engineering teams in an Agile environment
• Strong ability to translate business needs into technical requirements
• Excellent communication and stakeholder management skills
• Analytical mindset with comfort using data to drive decisions

Preferred

• Experience with analytics platforms, BI tools, or data-intensive products
• Familiarity with AI/ML-enabled products or automation workflows
• Experience in Revenue Management System (RMS), PropTech, or operational platforms
• Bachelor’s degree in a technical, business, or quantitative field

Operational Details

• Job location is based at Scion’s Chicago corporate headquarters.
• Working hours consist of standard daytime business hours.

Your Benefits 

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND-B #wearehiring #werehiring 

Okta- Solutions Engineer- SLED

The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation.  Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager of Solutions Engineers, the Solutions Engineer is a functional business consultant,  with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing 

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role

• 3-5+ years pre-sales engineering experience.
• A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity.
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
• Deployed apps in cloud platforms: AWS, Azure, GCP, Vercel, etc.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Experience working with REST APIs, API Gateways, and SDKs
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Exceptional communicator.
• Confident dispensing knowledge to a highly skilled and experienced audience, presenting to large rooms filled with experts in the field
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
• Typically 25% travel.
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

You might also have (not mandatory):

• Hands-on experience with Generative AI or LLM technology such as LangChain, GenKit, LlamaIndex, etc.
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine Grain Authorization models
• Diagramming experience for user journey flows, complex architecture diagrams, etc.

#LI-San Francisco

#LI-RZ

P24424_3330263

Our Expert Services team is seeking a Delivery Manager to oversee the execution of fixed-length professional services provided in-house. This role is vital to the customer lifecycle, as you will spearhead the implementations of new and existing Braze clients. Working alongside key go-to-market stakeholders including Account Executives, Customer Success Managers, and Technical Architects and more.  You will ensure a seamless transition and superior results. Your mission is to grasp each client's unique business needs and direct program delivery to achieve rapid time-to-value and optimal ROI from their Braze investment.

Key Responsibilities: 

The Delivery Manager role focuses on the end-to-end execution of fixed-length onboarding, implementations, and other professional services to ensure new and existing clients achieve rapid time-to-value and optimal ROI from their Braze investment.

Program Ownership and Management

The Delivery Manager's mission is to spearhead the onboarding and implementation of new and existing Braze clients, ensuring projects are executed on time and meet customer expectations. This includes:

• Project managing a portfolio of customer implementations to successful outcomes, thereby accelerating Time-to-Value and contributing to customer growth and retention.
• Managing program delivery and consistently monitoring and reporting on project progress, while addressing any challenges or roadblocks that may arise.

Stakeholder Collaboration and Alignment

The role is cross-functional and requires working alongside key go-to-market and account stakeholders.The Delivery Manager is considered part of the Implementation Team, often working closely with the Technical Architect. Collaboration is required to align on customer goals and deliverables with:

• Internal teams: Technical Architects (TAs), Customer Success Managers (CSMs), and Account Executives (AEs).
• External parties: Coordinating effectively with the customer's agencies and third parties to drive desired outcomes.

Customer Needs Assessment and Value Realization

The manager must rapidly assess and understand each customer's unique business requirements to tailor the implementation experience effectively. This involves:

• Engaging with customer stakeholders—from senior staff to Braze end users—to understand their business and technical goals.
• Driving customers to realize fast time-to-value by implementing best practices and strategies.
• Helping to drive early adoption, setting key performance indicators (KPIs), and success metrics for ROI.
• Advocating customer business use-cases to product development.

Enhancing Experience and Enabling Users

The Delivery Manager advocates for customer needs and feedback to internal teams to enhance the overall customer experience. Specific enablement and process responsibilities include:

• Training and Workshops: Conducting training sessions and workshops. This means delivering engaging enablement training and collaborating with internal technical resources to empower customers to use Braze's platform and powerful features efficiently. The Delivery Manager group is also included in technical training, such as the Decisioning Studio Technical Enablement.
• Documentation and Transition: Understanding and documenting customer stakeholder roles and hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after project completion.
• Process Improvement: Designing and continually improving processes and materials that enhance efficiency and customer experience during implementation.
• Technical Workstreams: When required, taking ownership of some technical workstreams in implementation projects and working directly with the customer's product and engineering stakeholders.

What You’ll Do: 

• Program Ownership and Management: Project manage a portfolio of customer implementations to successful outcomes, accelerating Time-to-Value, growing and retaining customers. Consistently monitor and report on project progress, while proactively addressing any challenges or roadblocks to ensure projects are executed on time and meet customer expectations.
• Customer Enablement: Collaborate with internal technical resources to empower and train customers to use Braze's platform and powerful features as efficiently as possible. This includes participating in technical training, such as the Decisioning Studio Technical Enablement, to remain proficient in advanced platform capabilities.
• Relationship Building: Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Document customer stakeholder roles and hierarchy within detailed accounts to facilitate a seamless transition to the Customer Success Manager team post-implementation.
• Technical Leadership: When needed, take ownership of some technical workstreams in implementation projects and work directly with customer's product and engineering stakeholders. Act as a bridge between the customer's technical requirements and Braze's internal implementation teams, such as Technical Architects.
• External Coordination: Coordinate effectively with customer's agencies and third parties to drive desired outcomes. Ensure all external partners are aligned with the customer's strategic goals and the Braze implementation timeline.
• Value Realization: Help drive early adoption, setting KPIs and success metrics for ROI. Implement best practices and strategies that lead customers to realize fast time-to-value from their investment.
• Product Advocacy: Advocate customer business use-cases to product development. Serve as a voice for the customer internally to help shape the platform roadmap based on real-world needs.
• Continuous Improvement: Design and continually improve processes and materials that enhance efficiency and customer experience during implementation. Effectively deliver engaging enablement training and workshops, tailoring remote sessions to exceed customer expectations.

Who You Are:

The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes:

• Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment. This foundation is coupled with proven experience in project management and technology implementation, which is vital for overseeing fixed-length professional services and client implementations. You should also have demonstrated interest or experience in technical concepts such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc.).
• Organizational Discipline: You must be highly organized and reliable, ensuring project tracking is always up-to-date. This role requires a self-starter with a continuous improvement mindset, dedicated to designing and refining processes and materials that enhance implementation efficiency and customer experience.
• Intellectual Growth: You possess a high level of intellectual curiosity and the ability to constantly learn new platform features, industry trends, and client use-cases to better advocate for them.
• Problem-Solving Skills: You have excellent analytical, problem diagnosis, and creative problem-solving skills, along with the desire and ability to identify and help implement necessary changes.
• Collaboration and Resilience: You can effectively work within a cross-functional team and balance multiple projects simultaneously. You are known for being a good collaborator who can motivate or maintain enthusiasm throughout the implementation engagement, and you have the ability to manage conflicting priorities and thrive in a fast-paced environment.
• Communication: Your strong listening and verbal communication skills enable you to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails.

Qualifications: 

• Education: Bachelor's degree or equivalent experience in a relevant field.
• Experience: 2-5 years in a similar customer-facing role, preferably in implementations or customer success. This includes proven experience in technology implementation and project management, with a demonstrated interest or background in technical concepts such as APIs, Marketing Automation, Analytics, SaaS, Mobile, or Programming.
• Skills: Strong project management skills with the discipline to be highly organized and keep tracking up-to-date. Excellent communication skills, including strong listening and verbal abilities to deliver clear and concise responses via video calls and emails. A high level of intellectual curiosity and willingness to learn about technical concepts, constantly learning new platform features and use-cases, paired with excellent analytical and creative problem-solving skills.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $66,000 and $104,000/year, with an expected On Target Earnings (OTE) between $78,000 and $123,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value.

This is a highly autonomous role. You’ll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.

What You’ll Own

• Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
• Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales 
• Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
• Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
• Translate data into actionable insights that drive cost savings and operational improvements
• Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
• Advocate for customers and influence product direction based on enterprise needs
• Proactively identify risks, gaps, and opportunities across accounts and drive  action

About You

• 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
• Proven track record owning renewals and driving expansion (clear examples required)
• Experience managing enterprise and/or global accounts with complex stakeholders
• Strong executive presence and ability to influence senior leaders
• Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
• Analytical and data-driven, with the ability to translate insights into business value
• Excellent communication skills — clear, concise, and executive-ready
• Bias for action and comfort operating in ambiguity

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums are covered 100% for you
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc

#LI-LOOP

About this role

Faire is building the infrastructure for independent retail  and fulfillment is at the center of how we deliver on that promise. As Onsite Warehouse Operations Manager, you will be the primary embedded representative at our warehouse operator partner site, owning the day-to-day performance of the operation and serving as the critical link between Faire and the operator. You'll drive operational excellence, enforce quality standards, manage escalations, and ensure the warehouse runs in a way that reflects Faire's commitments to brands and retailers.

This is a high-accountability, high-visibility role for someone who thrives in fast-paced physical environments and is equally comfortable pulling a root cause analysis as they are building a working relationship with a site general manager.

What you’ll do 

• Drive Operational Excellence — onsite owner of day-to-day fulfillment performance; monitors SLAs end-to-end, runs daily/weekly operator reviews, benchmarks KPIs, and leads continuous improvement using Lean/Six Sigma.
• Own Fulfillment Quality — conduct quality audits across workflows; maintains scorecards on performance; drives root cause analysis and corrective action plans to closure with the operator 
• Manage Escalations — primary point of contact for all operational issues from the warehouse operator and Faire's internal teams; triages, drives resolution, and maintains a structured escalation log with transparent updates to leadership.
• Build the Operator Relationship — trusted, collaborative partner to warehouse GM and floor leadership; runs weekly business reviews, flags structural risks (capacity, staffing, tech gaps) proactively, and holds the operator accountable without being adversarial. 

Qualifications

• 5+ years of experience in warehouse, fulfillment, or logistics operations, including 2+ years in an on-site, embedded, or senior floor leadership role
• Direct experience managing or overseeing 3PL/operator relationships at scale
• Proven track record improving operational KPIs (throughput, accuracy, on-time rates) in a high-volume fulfillment environment
• Familiarity with WMS platforms, order management systems, and fulfillment tech stacks
• Strong data fluency — comfortable pulling reports, building scorecards, and using data to drive decisions
• Excellent written and verbal communication; can translate operational complexity to executive audiences and collaborate effectively at all levels of an operator organization
• Experience leading or facilitating root cause analysis and corrective action processes

Preferred

• Experience at or managing vendor relationships with large-scale fulfillment operators 
• Lean / Six Sigma certification or demonstrated application of CI methodologies
• Background in marketplace or B2B fulfillment contexts (wholesale, multi-brand, fragmented SKU environments)
• Exposure to both WMS-light (operator-managed) and WMS-heavy (platform-integrated) environments

Salary Range

Chicago: The pay range for this role is $130,500 to $179,500 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Please note: This role is 100% in-person and requires full-time, on-site attendance at our Elwood, Illinois facility.

We’re looking for a Senior Web Developer to evolve our global marketing website (gong.io), an important destination for customers and prospects to learn about Gong. Our ideal candidate has a passion for web development, is a great cross-functional communicator, and has a knack getting the visuals right. You’ve previously owned or contributed significantly to a marketing website and are excited to partner with marketing, design and growth to move business metrics. Our tech stack includes React (Next.js), TypeScript, and Tailwind CSS.

RESPONSIBILITIES

• Lead development and maintenance of our high-traffic, multilingual marketing website.
• Own Sanity (CMS) infrastructure that allows marketers to create and update content independently
• Collaborate with our Growth team to implement A/B tests to improve user experience and conversion rates across multiple channels (Ads, search, direct mail)
• Build and maintain our design system for consistent brand experience
• Optimize site performance, page speed, and SEO
• Improve and maintain localization workflows to support our global audience
• Continuously improve our engineering process, tools, and systems that allow us to scale the code base, productive, and team
• Support security, compliance, and privacy requirements across the site
• Collaborate with and mentor other engineers when appropriate

QUALIFICATIONS 

• Minimum 5+ years of professional, web development or frontend engineering experience with a marketing or growth website
• Strong proficiency in React
• Experience with web frameworks like Next.js, Nuxt, or Astro as content-focused web applications
• Experience with headless content management systems (Sanity, Contentful, Strapi, Dato, or other)
• Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders
• Strong knowledge of web performance, SEO, and accessibility best practices
• Experience with, but not a dependency on, AI tools for coding
• Knowledge of integrations for CRM (Marketo, Hubspot), analytics (Google Analytics, Amplitude, Posthog), and tag management (Google Tag Manager, Tealium)

NICE TO HAVE

• Experience in a fast-pace B2B or agency environment
• Experience with Vercel or Cloudflare
• Portfolio of web development or personal projects you can showcase

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $117,000 - $185,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-MT1

Aquatic Capital Management is seeking a Systems Engineer to join our team.  

Systems Engineer

Infrastructure & Research Computing

Aquatic Capital Management  •  Chicago, IL  •  Full-Time

About the Role

• We are hiring a Systems Engineer to join our Infrastructure team. This is a senior individual contributor role with significant architectural ownership, and real accountability for how our research and trading systems compute.
• You will own and evolve the compute infrastructure that powers quantitative research and production trading at Aquatic: our on-premise grid, hybrid cloud compute (GCP and AWS), GPU workloads, storage systems, and the automation that ties it all together.

What You Will Do

Grid & High-Performance Computing

• Own and evolve Aquatic's Slurm and Ray cluster infrastructure across on-prem and GCP — supporting research and trading workloads including fitting, tuning, backtesting, feature computation, and market data processing.
• Drive architectural improvements to capacity, scheduling efficiency, and throughput across the full footprint, including GPU computation. 
• Design and maintain the connectivity and automation between on-prem and cloud environments
• Evaluate and implement newer compute paradigms as research needs evolve 

Storage & Performance

• Own high-performance storage systems including VAST (NFS and S3-compatible), ensuring data access is fast and reliable across research, trading, and build workloads.
• Investigate and resolve performance bottlenecks at the intersection of storage, network, and compute.

Developer Experience & Automation

• Design and maintain provisioning systems for complex compute resources and datacenter onboarding.
• Own and improve CI/CD infrastructure (GitHub Actions) as well as the development toolchain for the broader engineering organization.

Technical Leadership & Mentorship

• Serve as the go-to architect for infrastructure decisions; provide technical direction and help establish vision across the team.
• Pair with and mentor earlier-career Systems & Software Engineers, helping them develop sound instincts and grow their skills.
• Diagnose and resolve the hardest, most obscure system issues that others cannot get to the bottom of.

What We Are Looking For

Required

• 10+ years of experience in systems engineering, infrastructure, or a closely related discipline.
• Deep Unix/Linux expertise across multiple distributions; comfortable at every layer of the stack.
• Strong experience with HPC grid systems (SLURM preferred) in a research or scientific computing environment.
• Experience provisioning and managing bare-metal infrastructure and data centers, not just cloud-native environments.
• Familiarity with high-performance / parallel storage systems (VAST, GPFS, Lustre, or similar).
• Strong scripting and automation fluency (Bash, Python, or similar); able to build tools that others rely on and to contribute to and own production codebases.
• Ability to operate as an independent technical leader: establishing direction, building trusted relationships, and communicating clearly with stakeholders outside the team.

Strongly Preferred

• Experience with distributed compute frameworks such as Ray, Dask, or Spark in a research context.
• Low-level systems programming on Linux using C/C++, with a focus on performance and reliability.
• Experience with GPU computation and instrumenting GPU utilization for ML/research workloads.
• Hands-on experience building and operating cloud infrastructure on GCP (or comparable major cloud), including autoscaling compute clusters.
• Strong networking fundamentals; able to design and troubleshoot complex network topologies including cloud interconnects.
• Background working alongside quantitative researchers or software engineers in a trading, finance, or research-intensive organization.

What Makes You Stand Out

• You have an architectural mindset: you think about how systems will fail before they do, and you build for stability and operational simplicity.
• You are energized by the intersection of systems and the people who use them. You want researchers and engineers to have great tools, not just working ones.
• You are a patient, generous mentor. You grow the people around you.
• You are direct, give well-reasoned dissenting opinions when you have them, and do not let ideas roll by unchallenged when you see a better path.

The base salary for this role is anticipated to be between $150,000 and $300,000, which is based on information at the time of posting. This position may also be eligible for additional forms of compensation, such as a discretionary bonus, and benefits. Discretionary bonus can be a significant portion of total compensation. Actual compensation for successful candidates will be carefully determined based on a number of factors, including their unique skills, qualifications and relevant experience.

The Role 

The Product Manager will play a critical role in shaping the digital shopping experience across Green Thumb Industries (GTI) digital platforms across web, mobile app and kiosk. Reporting to the Director of Product Management, you will own the end-to-end product lifecycle and help shape GTI’s digital roadmap to drive innovation, engagement, and growth. As a cross-functional leader, you will collaborate closely with engineering, UX, digital marketing, site merchandising, and other stakeholders to deliver innovative and high-impact products. You’ll be the voice of the customer, using data and empathy to champion seamless, personalized, and delightful digital journeys as GTI continues to elevate its digital presence in the cannabis space.

This is a remote position but you will be required to work Central Time business hours (8am-5pm CST). 

Responsibilities 

• Maintain and execute a holistic digital product roadmap and prioritize features and enhancements based on business impact, customer data and feedback, and resources availability 
• Own the end-to-end product lifecycle, from ideation and concept development to launch and postlaunch optimization, working with cross-functional teams throughout the process 
• Break down complex, nebulous concepts into clear, actionable Epics and User Stories with detailed acceptance criteria outlining key customer use cases and technical/business dependencies 
• Lead and contribute to AI spec-driven development practices, authoring detailed product specifications with working prototypes that serve as the source of truth for engineering, QA, and cross-functional partners prior to development kickoff 
• Collaborate closely with cross-functional teams, including marketing, merchandising, and engineering, to ensure the successful launch and ongoing maintenance of ecommerce products 
• Continuous monitoring of product feature performance. Identify metrics/key performance measures and use data to drive decisions that enhance the customer & user experience 
• Demonstrate technical proficiency in team’s functional area
• Have the natural curiosity to ask inquisitive questions and uncover additional use cases and dependencies
• Stay up-to-date on ecommerce industry trends, technologies, and best practices, and use this knowledge to inform product strategy and development

Qualifications  

• BA/BS undergraduate degree required with experience in eCommerce retail or consumer facing industries. Cannabis industry experience a plus 
• 6+ years of product management experience creating strategic product roadmaps and working with cross-functional teams in a dynamic, fast paced startup like environment 
• Familiarity with spec-driven development practices, with the ability to author comprehensive product specifications that serve as the source of truth for engineering, QA, and cross-functional partners before development begins; candidates with a strong willingness to learn and adopt this approach are encouraged to apply 
• Experience managing products through the full life cycle: ideation, development, experimentation, launch and continuous optimization post-launch 
• Ability to identify metrics/key performance measures and use data to drive decisions that enhance the customer & user experience 
• Demonstrated experience driving revenue growth and improving customer experience for eCommerce consumer products 
• Excellent communication skills, both verbal and written, drives for simplicity and clarity, able to confidently present and influence executive management and stakeholders 
• Experience with ecommerce platforms and tools (e.g., Salesforce Commerce, Shopify, Figma, Contentful, Mixpanel, Tableau, etc.) 
• Experience working with Agile/Kanban and Scrum methodologies and Jira/Confluence

Additional Requirements 

• Must pass any and all required background checks  
• Must be and remain compliant with all legal or company regulations for working in the industry  
• Must be a minimum of 21 years of age 

#LI-REMOTE

Build the Future with Us — EquipmentShare is Hiring a Construction Project Manager - Owners Representative

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Construction Project Manager at our facility in SW Chicago, IL and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. 

Salary range: $85K-$120K. Factors including past experience and location may affect final compensation rate. 

Primary Responsibilities:

Site Selection & Acquisition

• Source and secure new development sites aligned with company strategy.
  Conduct due diligence, including feasibility studies, zoning, environmental assessments, and risk evaluations.
• Work with local operations to assess site feasibility and design initial site plans with civil engineers.
• Negotiate Purchase and Sale Agreements (PSAs) and Lease Agreements with legal counsel support.
• Maintain deal summaries and acquisition reports for leadership.

Entitlements, Permitting & Regulatory Approvals

• Lead full entitlement process including rezoning, permits, variances, and environmental approvals.
• Serve as the main liaison with municipalities, utilities, DOT, water management districts, and local agencies.
• Attend pre-application meetings and coordinate with community stakeholders.
• Work through permitting processes for both ground-up builds and remodels.

Design & Construction Coordination

• Prepare and review bid packages, issue RFPs, and manage bid processes.
• Select and manage architects, engineers, and consultants; negotiate contracts and oversee deliverables.
• Review all construction documents including civil, MEP, architectural, and structural plans.
• Ensure designs align with company standards and regulatory requirements.
• Conduct site surveys and develop scopes of work for remodels of existing buildings.
  Use software such as Bluebeam to mark up plans and manage revisions.

Budgeting & Financial Oversight

• Develop and manage project budgets across acquisition, entitlement, design, and pre-construction.
• Forecast project costs and manage contingencies.
  Evaluate and approve change orders; review and audit contractor pay applications.
• Provide cost tracking and reporting at key milestones.

Pre-Construction & Project Oversight

• Collaborate with internal pre-construction teams to develop early budgets and transition projects into construction.
• Support general contractor (GC) procurement and monitor construction progress.
  Oversee compliance with building timelines, standards, and contract terms.
• Participate in weekly project meetings to evaluate cost, schedule, and design.

Project Closeout & Documentation

• Manage project closeout including punch lists, warranty processes, and 11-month inspections.
• Maintain and organize all project files and ensure data backup.
• Coordinate external vendor documentation post-project.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation: Base salary plus quarterly bonus potential

• Company provided truck or Vehicle allowance ($800/mo)

• Company provided cell phone or phone stipend

• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events and food truck nights
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

You started your career in a trade such as electrician, carpenter, roofing, plumber, etc. and over time, advanced to overseeing construction projects. In the past 5 years you have grown to oversee multiple construction projects simultaneously within commercial or industrial construction; ideally across multiple states. 

The Construction Project Manager duties include coordinating construction project resources and tracking project progress against established timelines and schedules. You will ensure work is completed on time, within budget, and to specification, and act as a liaison between the client and project team members regarding changes or problems. You will select, negotiate with, and coordinate the work of vendors, contractors, or subcontractors and be responsible for material management and deliver scheduling tasks in support of assigned projects. You will track project progress against milestones, budgetary guidelines, or other performance indicators and prepare and deliver reports to stakeholders. Lastly, you are willing and able to be hands-on with the construction on your job sites. 

Skills & Qualifications

Required

• Bachelor's degree in Real Estate, Urban Planning, Construction Management, Architecture, Civil Engineering, or a related field.
• 10+ years of experience in construction, development, or site acquisition.
• 5+ years of managing multiple commercial and/or industrial projects over $1 million.
• Experience with steel-frame buildings and remodels of existing structures.
• Strong understanding of zoning, entitlements, land use law, permitting, and construction processes.
• Skilled in budgeting, cost forecasting, contract negotiation, and consultant management.
• Proficient in construction software such as Google Sheets, Procore, and Bluebeam.
• Excellent communication, negotiation, problem-solving, and organizational skills.
• Must hold a valid driver’s license and have a clean driving record.
• Willing and able to travel up to 50% of the time.
• Ability to be hands-on at job sites

Preferred

• Experience with industrial/commercial real estate projects.
• Familiarity with reading and interpreting site and construction drawings.
• Strong time management and ability to work cross-functionally and independently.

Physical Requirements

• Lifting up to 50 pounds 
• Sitting, standing, walking, kneeling, stooping, bending, reaching overhead
• Driving a vehicle

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

What You'll Do

• Utilize Deltek Vision to create and manage client and project records, including 
  billing setup and project updates.
• Review contracts and proposals to ensure accurate project setup in compliance 
  with billing terms.
• Process project modifications such as billing term changes, project status 
  updates, time transfers, and inter-project transfers.
• Prepare and submit accurate client invoices, incorporating changes documented 
  during Project Manager billing reviews.
• Verify the format and content of final invoices for accuracy and completeness.
• Submit final invoices to clients in accordance with individual client requirements 
  and contractual obligations.
• Issue client statements of account and provide support for client billing inquiries.
• Conduct client collection calls and follow up on outstanding receivables as 
  needed.
  

Qualifications

Bachelor’s degree in Accounting, or related field, or equivalent experience.

• Associate’s Degree required, Bachelor’s preferred, in Accounting or an equivalent 
  field.
• One to three years or more of experience functioning in a similar capacity.
• Experience with Deltek Vision a plus.
• Must have high level knowledge of Microsoft Office products, automated 
  accounting, and billing systems
• Strong analytical, organizational, and communication skills.

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-JM3

As our Sr. Technical Project Manager you will… 

Lead the planning and delivery of internal digital, web, and systems initiatives that support the agency’s operations and long-term scalability. Sitting within the Enterprise Operations team, this role works at the intersection of business needs, technical execution, and operational rigor.

You will partner closely with leadership, Tech Ops, and cross-functional teams to turn complex requirements into clear plans, coordinate delivery across multiple workstreams, and help ensure internal tools and platforms are effective, scalable, and well managed. This role is ideal for someone who brings strong project management discipline, technical fluency, and experience operating in an agency environment where priorities move quickly and teams must stay highly aligned.

Be Accountable and Responsible

• Own the end-to-end coordination of internal technical projects, including scoping, estimates, timelines, budgets, dependencies, risks, and change management
• Act as a key bridge between leadership and technical teams, translating business priorities into structured execution plans and communicating delivery status, tradeoffs, and risks clearly
• Partner with Tech Ops and other internal stakeholders to support the delivery and ongoing evolution of internal platforms and tools, including the MERGE Website, AI Garage, Intranet, and other operational systems
• Coordinate projects across website development, CMS environments, custom applications, internal tools, and marketing technology platforms
• Support work involving enterprise and marketing systems such as Salesforce, Adobe, HubSpot, ERP and CRM platforms, and other connected applications
• Bring structure to project delivery across teams by leading planning, estimation, documentation, status reporting, and meeting execution
• Manage resource planning and capacity coordination across disciplines, helping assign work realistically, balance priorities, and maintain delivery momentum without overloading teams
• Identify risks, blockers, and scope issues early, and work with stakeholders to resolve them before they impact budgets, timelines, or quality
• Track project financials, actual hours against plan, and scope changes to support sound operational decision-making and overall delivery health
• Help enforce consistent agency delivery practices and align project execution with established PMO standards and best practices
• Identify opportunities to improve workflows, strengthen team coordination, and support the implementation of more efficient or AI-enabled operational processes where appropriate

What success looks like

• Internal projects are delivered with clear plans, realistic timelines, and strong coordination across teams
• Leadership and stakeholders have visibility into progress, risks, resource needs, and scope changes throughout the project lifecycle
• Resource planning is proactive, balanced, and responsive to changing priorities 
• Delivery processes become more consistent, efficient, and scalable over time, with lessons learned shared across teams
• Internal platforms and operational systems are supported by disciplined project execution that improves usability, reliability, and business value

These are the qualifications we’re looking for

• 6+ years of experience in technical project management, digital operations, or similar, within an agency, enterprise, or complex cross-functional environment
• Strong experience managing technical projects from kickoff through delivery, including scoping, estimation, scheduling, budgeting, risk management, and stakeholder communication
• Proven ability to work across disciplines such as Engineering, Creative, Data, Client Experience, Finance, Talent, and Operations to align delivery with broader business goals
• Experience with resource planning, capacity management, and coordinating work across multiple teams and competing priorities
• Familiarity with website development, CMS platforms, marketing technology ecosystems, custom applications, and internal business systems
• Working knowledge of modern software delivery practices and the SDLC, including Agile, Waterfall, and evolving AI-enabled workflows
• General familiarity with technical environments such as GCP, Firebase, CRM and ERP systems, and integrated marketing platforms
• Ability to translate technical constraints into business implications and communicate effectively with both technical and non-technical stakeholders
• Strong judgment, organization, and follow-through, with a practical approach to solving problems and improving how work gets done
• Familiarity working in environments with data privacy, security, and compliance considerations such as GDPR, SOC2, and CCPA

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $89,000 - $118,000 based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

#LI-DP1

#LI-HYBRID

Who you’ll be working with

We ideate, create, and coordinate. We analyze, strategize, organize, and prioritize. We bridge the communication channel between the client and our project team. We chart the course and navigate the product roadmap sprint by sprint. Some of us are product owners. Some of us are scrum masters. Many of us wear multiple hats and do whatever’s needed to deliver successful projects.

What you’ll be doing

Discovery & Strategy

• Own end-to-end delivery across multiple concurrent projects or large-scale programs—from discovery through execution and post-launch support.
• Translate high-level objectives into structured delivery plans, milestones, and sprint-level execution.
• Ensure alignment between scope, timeline, and budget, proactively managing trade-offs.

Build Execution Excellence

• Lead Agile ceremonies including sprint planning, standups, backlog grooming, demos, and retrospectives.
• Partner with Product Managers to ensure well-defined, prioritized backlogs and readiness of stories.
• Drive delivery predictability through velocity tracking, capacity planning, and release planning.

Program & Stakeholder Management

• Serve as the primary point of contact for client stakeholders, providing clear communication on progress, risks, and outcomes.
• Manage cross-functional teams including Product, Design, Engineering, QA, and DevOps.
• Align project-level execution with broader program and business objectives.

Risk, Governance & Financial Management

• Own and actively manage RAID logs (Risks, Assumptions, Issues, Dependencies).
• Implement strong project governance practices, ensuring transparency and accountability.
• Track and manage budgets, forecasts, and resource allocation, ensuring delivery efficiency and margin health.

What you’ll need to be successful (Requirements)

• Strong client-facing experience, preferably in a consulting setting, with the ability to manage expectations and influence stakeholders at multiple levels.
• 6-8 years of formal project management experience in client-facing, consulting, or agency settings.
• Proven track record of leading end-to-end delivery of complex digital initiatives (e.g., web/mobile applications, CMS, eCommerce, or platform modernization).
• Experience driving both discovery and delivery phases of digital engagements.
• Experience managing project financials, including budgeting, forecasting, and resource planning.
• Strong RAID management discipline (risks, assumptions, issues, dependencies) with proactive mitigation planning.

Bonus Points for these (Preferred Experience)

• Exposure to enterprise integrations, APIs, and data-driven platforms.
• Experience working across multiple solution types (application modernization, headless CMS, composable commerce, etc.).
• PMP, CSM, or equivalent certification.
• Experience with Jira/Confluence or similar tools.

Who you’ll be working with:

We ideate, create, and coordinate. We analyze, strategize, organize, and prioritize. We bridge the communication channel between the client and our project team. We chart the course and navigate the product roadmap sprint by sprint. Some of us are product owners. Some of us are scrum masters. Many of us wear multiple hats and do whatever’s needed to deliver successful projects.

What you’ll be doing:

Discovery & Strategy

• Lead product discovery activities in collaboration with design and technical counterparts, including stakeholder interviews, requirements gathering, MVP definition, competitive analysis, and architecture alignment.
• Develop a deep understanding of client business models, legacy systems, and modernization needs to inform a forward-looking strategy.

Delivery Leadership

• Transition projects from discovery into delivery by creating clear roadmaps, prioritizing feature sets, and ensuring alignment between client expectations and delivery teams.
• Act as the primary product manager throughout the delivery phase, managing scope, timelines, risks, and outcomes while ensuring value-driven results.
• Drive cross-functional collaboration between engineering, design, QA, and product/project mgmt. team members to deliver on modernization initiatives.

Ongoing Growth & Client Partnership

• Build strong, consultative relationships with client stakeholders.
• Partner with Codal’s account and company leadership to expand business opportunities by identifying additional phases, enhancements, and support models.

What you’ll need to be successful (Requirements)

• Strong client-facing experience, preferably in a consulting setting.
• 6-8 years of formal product management experience in client-facing, consulting, or agency settings.
• Proven track record leading web and mobile application modernization or large-scale digital transformation projects.
• Strong client-facing presence with excellent communication and stakeholder management skills.
• Experience driving both discovery and delivery phases of digital engagements.
• Skilled in negotiating, influencing, and facilitating decisions across business, design, and technical stakeholders.
• High energy, proactive mindset, and willingness to be hands-on where needed.

Bonus Points for these (Preferred Experience)

• Experience in healthcare, life sciences, or pharma application modernization.
• Familiarity with regulated environments (HIPAA, FDA, etc.).
• CSPO or similar agile product certification.
• Experience with Jira/Confluence or similar tools.

Need another reason to hit the “apply” button?

• Codal is a global agency with over 200 employees, and offices in the US, UK, and India 
• We regularly host happy hours, dinners, excursions, and other company events to unwind after a hard day at work
• Office snacks and drinks + a fancy Bevi water machine with flavored water 
• We offer Medical, Life, Dental/Vision, and many more insurance types 
• Employer 401k match - 4% 
• A recreational group that regularly competes in city leagues for softball and volleyball 
• An office in the heart of downtown Chicago with a gym, food court, Walgreens, rooftop bar, outdoor sports court, and other amenities
• Working hybrid for in-person collaboration and sprint-planning days

EverPass is seeking a Technical Partner Manager to own the build-out of our Approved Developer ecosystem for AV control systems. This role is the primary driver for enabling AV control system partners to develop high-quality integrations with EverPass — and for getting those integrations published and available to customers through official vendor storefronts, or key product platform features. You will manage the full lifecycle from partner intake through storefront launch, coordinating across Product, Solutions Engineering, Legal, and Marketing to hit hard external deadlines.

This is a senior, cross-functional ownership role. You will be the point person for relationships with enterprise AV vendors (i.e. Crestron, RTI, SAVI, and others) and their developer and partnership programs, and you will drive the legal, marketing, and technical workstreams required to place EverPass on each platform's official store, or within their platform. You will own all key partner relationships and create an EverPass developer ecosystem. 

Key Responsibilities 

• Own end-to-end partner lifecycle for Approved Developers — intake and qualification, commercial paperwork (SOWs, NDAs, TPP agreements), technical onboarding, and production launch 
• Lead storefront submission for all platforms including developer program enrollment, certification coordination, and fulfillment of each platform's specific legal and asset requirements
• Drive legal workstreams in partnership with Legal — including third-party partner agreements, API terms of service, and storefront-specific paper — ensuring alignment to production API and launch deadlines
• Coordinate with Marketing on listing assets (copy, icon/logo, screenshots, demo video, keywords) to each platform's spec, and on launch sequencing and co-marketing motions
• Manage technical relationships with driver development partners and software-led API partners.
• Evaluate partner technical capabilities and integration approach; validate that partner-built drivers meet EverPass quality standards
• Provide hands-on guidance and support through sandbox, validation, and production phases
• Lead cross-functional coordination across Legal, Marketing, Solutions Engineering, and Product.
• Surface integration patterns and partner feedback to Product to improve APIs over time
• Work with Product and other cross-functional stakeholders to develop a roadmap for key capabilities for the EverPass AV Ecosystem. 
• Solicit feedback from all consumers of the API and help to draft new requirements and key functionality to be offered to the ecosystem. 

Qualifications 

• 4–7 years in Technical Partner Management, Solutions Engineering, Developer Relations, or Platform Ecosystem roles 
• Demonstrated experience owning developer or partner program submissions — app stores, vendor storefronts, or similar certification-gated ecosystems 
• Comfortable driving commercial and legal workstreams (SOWs, NDAs, partner agreements) in coordination with Legal, without needing hand-holding 
• Experience managing relationships with enterprise vendors or large technology partners at a peer level 
• Strong working knowledge of APIs (REST, auth, payload debugging) and the ability to engage credibly with engineers on both sides 
• Proven ability to coordinate cross-functional teams — Legal, Marketing, Engineering — under hard external deadlines 
• AV industry experience required or strongly preferred (Crestron, Q-SYS, RTI, and others) 
• Comfortable operating in an early-stage environment with incomplete processes and high ownership expectations 

Nice-to-Have 

• Experience supporting or building AV control system integrations 
• Familiarity with league-calendar-driven product timelines (sports, media, or venue technology) 
• Basic scripting or API debugging skills 

Expected Compensation: The anticipated range for a new hire into this position is $115,000 - $130,000. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements. 

About Us: 
EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024. 
  
Benefits and Perks:  
•    Competitive Compensation  
•    Medical, dental, vision, life, and long-term and short-term disability insurance 
•    Professional Development Programs 
•    Access to senior management and mentoring opportunities 
•    Employee Recognition Program 
•    Paid Parental Leave 
•    Mental Health and Recharge Days  
•    401k Match 
•    Pre-tax Transportation 
•    Employee Assistance Program 
•    In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours 
  
This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives EverPass forward. If you are the right person for the role you will be part of a fantastic journey in a dynamic, high-growth business. We look forward to your application. 

EverPass is an equal opportunity workplace and an affirmative-action employer. We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work. 

We are seeking a Senior Manager of GTM Operations to lead AI and horizontal platform programs within the Core Operations team. This role will shape how our global GTM organization becomes more productive, scalable, and AI-enabled—by defining high-impact use cases, driving cross-functional programs, and ensuring successful adoption of new capabilities.

Core Operations sits at the intersection of GTM strategy, systems, and execution. This leader will act as both the orchestrator of GTM AI programs and a GTM process engineer—rethinking and redesigning how work gets done across the customer lifecycle, then applying AI and platforms to streamline, standardize, and scale those processes.

What You’ll Do

Shape GTM AI Strategy & Drive Programs

• Define the GTM AI and platforms strategy for Core Operations, focused on improving productivity and enabling revenue and customer outcomes
• Translate business needs into prioritized AI use cases and requirements, partnering with IT to inform the broader technology roadmap
• Own and drive GTM AI programs end-to-end—from problem definition and business case through rollout and impact measurement
• Lead change management for new AI capabilities, ensuring strong adoption across Sales, Customer Success, Partners, and other GTM teams
• Establish and oversee data governance processes and programs that enable scalable, trusted AI solutions
• Run Field Advisory Board on GTM use of AI & horizontal platforms. Serve as the primary bridge between GTM leadership and IT, ensuring alignment on priorities and outcomes

Act as a GTM Process Engineer

• Analyze and redesign end-to-end GTM processes to reduce friction, eliminate manual work, and improve consistency
• Identify where AI and automation can fundamentally improve workflows—not just layer on top of existing inefficiencies
• Standardize global processes while allowing for necessary regional or segment variation
• Ensure process design, systems, and data models are tightly aligned to enable scalability and high-quality execution

Lead AI Tool Adoption & Internal Productivity

• Rapidly deploy and scale AI tools (e.g., Glean agents, LLM platforms such as Claude, and emerging technologies) to solve high-impact operational challenges
• Drive AI-powered improvements across GTM Ops workflows (e.g., territory planning, forecasting support, ticket deflection, reporting automation)
• Continuously surface opportunities to improve both internal Ops productivity and frontline GTM effectiveness

Establish GTM AI Intake, Evaluation & Scaling

• Build and run a centralized intake and prioritization model for AI use cases across GTM
• Develop frameworks to assess impact, feasibility, risk, and scalability
• Define clear execution paths (Ops-led vs. IT-partnered) and ensure successful pilots are scaled into durable solutions

Drive AI Productization, Data & Governance

• Establish the foundations for reusable, enterprise-grade AI solutions, including a centralized library of agents and use cases
• Partner with Data and IT teams to ensure solutions are built on high-quality, governed data
• Align use cases to the right platforms and infrastructure (e.g., Glean, Claude, and other tools), without directly owning the tooling roadmap

Upskill the Organization

• Develop the GTM Operations team into AI-fluent operators who can identify, assess, and scale high-impact opportunities
• Build training, frameworks, and hands-on learning programs to increase AI adoption and capability
• Foster a culture of experimentation, rapid iteration, and continuous improvement

Drive GTM Productivity Through Transformation

• Design and enable AI-driven improvements to end-to-end GTM processes, reducing manual work and increasing consistency
• Lead cross-functional initiatives that connect strategy, systems, and execution
• Ensure solutions are scalable, aligned to global standards, and deliver measurable business impact

Partner Across the Business

• Act as a strategic partner to GTM leadership, IT, Data, and Enablement teams
• Ensure solutions solve the right business problems and are successfully adopted in the field
• Support ongoing optimization through feedback loops, performance tracking, and iteration

Elevate the Core Operations Function

• Improve the productivity and effectiveness of the GTM Operations organization through better prioritization, tooling, and ways of working
• Help position Core Operations as a strategic, AI-forward partner to GTM leadership

What We’re Looking For

• 7–12+ years in GTM Operations, Strategy & Operations, RevOps, or similar roles
• Proven experience redesigning business processes and leading cross-functional transformation programs
• Experience identifying, piloting, and scaling AI/automation use cases in business operations
• Strong understanding of end-to-end GTM processes (Sales, Customer Success, Partners, SAs)
• Experience partnering with IT, Data, and Engineering teams
• Ability to bring structure to ambiguity—building frameworks, roadmaps, and execution plans
• Strong stakeholder management and executive communication skills

What Sets You Apart

• Experience acting as a “process architect” or “process engineer” within GTM or operations environments
• Experience deploying AI tools (e.g., enterprise search, LLM platforms, workflow automation)
• Systems thinker who can connect process, data, and technology into cohesive solutions
• Ability to balance rapid experimentation with scalable, governed solutions

Why This Role Matters

This role will help transition our GTM organization from fragmented tools and manual processes to a cohesive, AI-enabled operating model. By rethinking how work gets done and applying AI in a structured, scalable way, this leader will unlock meaningful productivity gains and enable the business to grow more efficiently.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273425819

The Team

Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems.

The Fleet Management team provides the core runtime environment that empowers our developers to build and ship products to delight our customers. We manage the end-to-end lifecycle of our Kubernetes fleet, alongside the critical components that ensure cluster reliability and security (e.g., CoreDNS, cert-manager, and Gatekeeper). As our infrastructure scales to support new use cases and products, we are spearheading a migration from Terraform-based Infrastructure as Code (IaC) to an Operator-driven lifecycle management model.

This role can be based out of our Austin, Boston, Los Angeles, New York City, Raleigh, or San Francisco offices, remotely in the United States region, or our European office in Dublin.

Responsibilities

• Contribute to developing and maintaining a scalable and secure runtime environment on top of Kubernetes that supports product needs across MongoDB
• Provide internal support for our Kubernetes ecosystem, partnering with engineering teams to help them solve domain-specific problems
• Participate in a 24/7 on-call rotation to resolve critical issues
• Prioritize blameless post-mortems and dedicate engineering time to systemic fixes, ensuring you aren’t paged for the same issue twice

You may be a good fit if you

• Have 6+ years of experience in software development and operating distributed systems
• Are proficient in Go, Python, or a similar language, with a strong commitment to code quality and testing practices (writing unit, integration, and E2E tests)
• Have deep experience using and extending containerization technologies, preferably Kubernetes
• Have a solid understanding of Linux operating system internals and networking concepts (e.g., filesystems, TCP/IP, DNS, TLS)
• Possess a customer focused mindset, treating internal developers as your primary users
• Have strong operational ownership, including a track record of debugging complex production issues and driving them to resolution
• Prefer automation over manual processes ("allergic to ops work")
• We are a small team of software engineers with a strong bias toward building software solutions to eliminate toil

Strong candidates may also have experience with

• Designing and implementing secure, multi-tenant runtime environments from first principles
• Proficiency with Kubernetes ecosystem tools such as Helm, Kustomize, Gatekeeper, Kyverno, and CRDs/Operators, CRI, CSI
• Expertise in cloud infrastructure platforms, including AWS, GCP, or Azure
• Proficiency in provisioning infrastructure using tools like Terraform, Crossplane, and AWS Controllers for Kubernetes (ACK)
• Advanced Linux systems internals and networking concepts specifically relevant to containers, such as namespaces and cgroups

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426182

The Team

Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems.

The Fleet Management team provides the core runtime environment that empowers our developers to build and ship products to delight our customers. We manage the end-to-end lifecycle of our Kubernetes fleet, alongside the critical components that ensure cluster reliability and security (e.g., CoreDNS, cert-manager, and Gatekeeper). As our infrastructure scales to support new use cases and products, we are spearheading a migration from Terraform-based Infrastructure as Code (IaC) to an Operator-driven lifecycle management model.

This role can be based out of our Austin, Boston, Los Angeles, New York City, Raleigh, or San Francisco offices, or remotely in the United States region.

Responsibilities

• Manage a team of 6-8 engineers, fostering a positive culture, handling career growth and performance conversations, and proactively removing blockers
• Help develop a clear technical vision and comprehensive roadmap for our runtime environment, balancing long-term strategic infrastructure goals with immediate engineering needs
• Contribute through light hands-on technical work, such as leading architectural design reviews, reviewing PRs, and stepping in to guide the team through complex operational challenges
• Act as the primary liaison for the Fleet Management team, collaborating closely with other engineering leaders to ensure platform alignment and manage stakeholder expectations

You may be a good fit if you:

• Have 10+ years of experience working on software and operating distributed systems, with 2+ years managing engineering teams
• Possess a customer-focused mindset, treating internal developers as your primary users
• Value efficiency in processes and operations, and have a track record of optimizing team workflows
• Prefer automation over manual processes ("allergic to ops work"), fostering a culture of building software solutions to eliminate toil
• Have deep technical familiarity with Kubernetes ecosystems, containerization technologies, and modern IaC tooling (e.g., Terraform, Crossplane, or Operators) so you can effectively guide the team's technical decisions
• Excel at translating complex business and engineering requirements into actionable, phased technical roadmaps
• Have a high level of empathy, responsibility, ownership, and accountability
• Excellent verbal and written technical communication skills

Strong candidates may also have experience with:

• Leading major architectural shifts, such as migrating teams from traditional IaC to Operator-driven lifecycle management
• Managing and scaling infrastructure across multi-cloud environments (AWS, GCP, or Azure)
• Designing secure, multi-tenant runtime environments at scale

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426152

Description:

The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.

We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.

The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.

Responsibilities:

• Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
• Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
• Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
• Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
• Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
• Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
• Ensure policies and procedures align with regulatory, security, and internal control requirements
• Support internal and external audits by maintaining complete, accurate, and accessible documentation
• Translate audit findings and regulatory changes into actionable policy program updates
• Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
• Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
• Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience

Requirements:

• 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
• Experience creating and managing policy and procedure programs or governance frameworks
• Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
• Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
• Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
• Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
• Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
• Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
• A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success

Responsibilities & Expectations

• You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
• You don't just track tasks; you own the success of the program

Scope & Complexity

• The scope is horizontal and impacts multiple departments across MongoDB
• Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap

Authority & Impact

• You have the authority to manage the timelines and execution steps of your assigned programs
• Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations

Expertise

• You will develop deep expertise in compliance and audit operations
• You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements

Leadership

• Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273402887