Job Description

We’re seeking a hands-on Senior Data Architect to design and modernize scalable, AI-ready data platforms across cloud. The ideal candidate has deep technical expertise in AWS, PySpark, and Python, and experience migrating legacy Java-based scripts to Spark frameworks while ensuring data quality, scalability, and performance.

Key Responsibilities

• Design and implement data architecture and pipelines using PySpark, Python, and AWS services (Glue, EMR, S3, Redshift, Athena).
• Modernize legacy systems by converting Java-based migration or ETL scripts into Spark-based solutions.
• Build and manage data lakes and data warehouses optimized for analytics and AI/ML workflows.
• Collaborate with data scientists and analysts to enable model training, deployment, and continuous data delivery.
• Define and document HLD (High-Level Design) and LLD (Low-Level Design) for scalable data systems.
• Implement standards for data quality, governance, performance optimization, and security.
• Lead troubleshooting, performance tuning, and architecture reviews for data pipelines.

Skills and Experience

• 15+ years of experience in data engineering or architecture, with strong hands-on development background.
• Expert-level proficiency in PySpark, Python, and SQL for data processing and transformation.
• Strong understanding of AWS data ecosystem — including Glue, EMR, S3, Redshift, and Lambda.
• Proven experience migrating or re-engineering Java-based ETL systems into modern Spark environments.
• Solid foundation in data lake, data warehouse, and cloud-native architecture design.
• Experience supporting AI/ML data pipelines and integrating data platforms with ML workflows.
• Strong documentation skills (HLD, LLD) and ability to communicate architecture clearly to technical and business stakeholders.
• Experience with both RDBMS such as Maria DB/MySQL and No-SQL database such MongoDB
• Experience with GIT, Jenkins, & AWS
• Expertise in performance optimization and cost management for cloud environments
• Ability to manage multiple projects and priorities in a fast-paced environment
• AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional

Why we're hiring:

As a Data Engineer in the WPP Enterprise Data Group, you will be responsible for the design and implementation of scalable data solutions providing enterprise-scale data transformation across a broad range of projects.

Your role will focus on delivering solutions that utilize large-scale data ingestion, processing, storage/querying, streaming, and batch analytics using Databricks. As part of a team, you will implement world-class solutions designed by our data architects. Your responsibilities will include estimating, designing, coding, testing, deploying, and ensuring scalability and performance on Azure using key technologies like Databricks.

As a hands-on technologist with an extensive data engineering background using Databricks, you will be joining a group of Data Engineers who are passionate about building the best possible solutions for our business and endorse a culture of life-long learning and collaboration.

What you'll be doing:

• Design, build, test and maintain data pipelines (ELT), according to business and technical requirements.
• Implement secure platforms with data governance in mind.
• Play a key role in automation and building industry leading solutions against architectural best practices.
• Propose technical designs and develop integrations.
• Deliver data migrations between legacy & modern platforms
• Design & deliver data warehousing solutions and key data engineering workstreams for any required solution.
• Support cross-functional teams across the data space.

What you'll need:

Minimum requirements for this role include:

• 3+ years of experience designing and building scalable distributed data pipelines and dimensional data models
• 3+ years of experience in Python and SQL
• Experience using Databricks platform and PySpark is a must.
• Extensive experience of Microsoft Azure data services – Data Factory, ADLS gen2, Event Hubs, Azure SQL, Azure Key Vault
• Ideally experience in the following – Kafka, Delta Lake, Pandas
• A demonstrable understanding of Continuous Integration, Continuous Delivery (CI/CD) and Agile practices, unit & integration tests and development practices using Azure DevOps.
• Fluency in English.
• Exposure to AI & ML technologies is a plus.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Job Title: Finance SME

Why we're hiring:

WPP is a creative transformation company, helping clients create growth by combining technology and creativity. As one of the world's largest marketing and advertising services organizations, we are committed to driving innovation and operational excellence across our vast global network.

You will be joining the Automation Operations Centre within WPP's Enterprise Technology, Automation & AI department. This is a pivotal time for us as we're building a dedicated, in-house team to deliver, manage, monitor, and optimize our growing portfolio of automation solutions. This team is at the forefront of our digital transformation, ensuring the seamless operation and continuous improvement of critical automation capabilities across WPP globally

You will play a crucial role in solution delivery and day-to-day technology management of the Global Automation Operations Centre (AOC) program. Reporting to the AAI Operations Director and AAI Product Lead, you will lead the architecture, standards, and advanced development requirements for our global automation portfolio. Alongside AAI Leadership, you will guide a crew of 6-10 developers to ensure the release of high-quality automation products on time and within budget.

The AOC is chartered to develop and delivery automation products, support global automation products or projects delivered by Automation delivery teams from around WPP. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating.

Are you a visionary technical leader with a deep mastery of the Microsoft Power Platform and a passion for engineering excellence? We are looking for an Automation Engineering Lead to drive our technical strategy and architectural standards. In this senior role, you will be responsible for conducting research spikes, providing technical guidance to development teams, and ensuring that our global automation suite is built on a foundation of robust, scalable, and maintainable components. You will combine your extensive experience from the D365/Dataverse era with modern ALM practices to keep our global operations at the cutting edge of AI and automation.

What you'll be doing:

Automation Engineering Lead (Engineering Excellence + AI-Driven Automation) 

We are looking for an experienced Automation Engineering Lead who combines a complete view across multiple engineering technology streams with a strong background in automation and AI-driven engineering practices across modern technology stacks. 

This is not a single-stack or platform-specific role. 

You will act as an enterprise engineering leader, responsible for designing scalable, high-performance solutions by evaluating the right engineering approach across diverse technology streams spanning APIs, backend services, modern frontends, cloud platforms, deployment architecture, and AI/ML capabilities. 

You will play a critical role in shaping engineering strategy, establishing end-to-end engineering processes, guiding engineering teams, and ensuring solutions are fit-for-purpose, scalable, and future-ready. 

 What You’ll Be Doing 

Solution Architecture & Technology Decisioning 

• Own end-to-end architecture for automation use cases across the enterprise  

• Evaluate and recommend the right approach across:  

• Cloud-native engineering (microservices, serverless, container platforms)  

• Custom engineering (APIs, backend services, UI frameworks)  

• AI-augmented automation combining ML services, LLMs, and intelligent workflows  

• Make informed trade-offs between build vs buy, custom vs platform, and AI-driven vs deterministic approaches based on scalability, cost, and maintainability  

• Act as a key decision-maker on the right technology stream and tooling for each engineering problem  

• Knowledge in Power Platform (Power Apps, Power Automate, Dataverse) 

 Architectural Governance 

• Define and enforce global architecture standards, design patterns, and best practices  

• Establish reusable engineering frameworks and AI-driven automation accelerators across teams  

• Ensure consistency, scalability, and maintainability across implementations  

 Technical Leadership 

• Lead and mentor a team of 6–10 engineers  

• Provide hands-on guidance, solution reviews, and architectural oversight  

• Drive engineering excellence and a culture of continuous improvement  

 Advanced & Hybrid Development 

• Lead complex implementations involving:  

• Custom connectors and API integrations  

• AI/ML model integration and intelligent automation patterns  

• Backend services (.NET / Java / Node.js / Python) where required  

• Handle research spikes and evaluate new tools, frameworks, and capabilities  

 Integration & Data Architecture 

• Design robust integration solutions using:  

• REST APIs, webhooks, and service-based architectures  

• Event-driven and asynchronous processing patterns  

• Work with structured and unstructured data across:  

• Cloud data platforms (Azure Data Lake, BigQuery, Snowflake, etc.)  

• SQL / external data systems  

• Dataverse 

• Optimize performance, scalability, and reliability of automation workflows  

 ALM & DevOps Strategy 

• Own and mature end-to-end engineering processes including ALM, code quality, and release governance across the organization  

• Implement CI/CD pipelines, deployment automation, and infrastructure-as-code using Azure DevOps, GitHub Actions, Jenkins, or similar  

• Drive adoption of code-first, version-controlled, and AI-assisted development practices  

 Stakeholder Collaboration 

• Partner with business and leadership teams to translate requirements into scalable technical solutions  

• Align architecture decisions with business goals, timelines, and budgets  

• Communicate complex technical concepts to both technical and non-technical stakeholders  

 Security, Compliance & Supportability 

• Ensure solutions comply with enterprise security, governance, and data protection policies  

• Design solutions for operational readiness, observability, and smooth handover to support teams  

 What You’ll Need 

Experience 

• 12+ years in software engineering, solution architecture, or enterprise application development  

• Proven track record leading engineering teams across multiple technology streams with a strong background in automation and AI-driven engineering  

• Knowledge in Power platform or Dynamics 365 ecosystem 

 Engineering Process & AI-Automation Expertise 

• Deep expertise in:  

• End-to-end engineering processes (SDLC, code reviews, quality gates, release management) implemented at organizational scale  

• Deployment and technical architecture across cloud and hybrid environments  

• Automation engineering (CI/CD, infrastructure-as-code, test automation, workflow automation)  

• Experience with:  

• Engineering AI workstreams (LLMs, agentic systems, intelligent automation)  

• Applying AI in automation (code generation, automated testing, intelligent code review, copilots)  

• Ability to drive engineering excellence and modernize platforms using AI-augmented approaches  

 Architecture & Engineering Breadth (Critical) 

• Strong experience with API design and REST-based integrations  

• Solid understanding of SQL, data modeling, and performance optimization  

• Hands-on experience with at least one backend technology (.NET / Java / Node.js / Python)  

• Exposure to modern frontend frameworks (React or similar)  

• Understanding of:  

• Microservices and distributed systems  

• Event-driven architecture (queues, messaging, pub/sub)  

• Proven ability to design and deliver solutions across diverse engineering streams with the right deployment and architecture choices  

 DevOps & ALM 

• Experience with CI/CD pipelines and automated deployments  

• Familiarity with Azure DevOps, GitHub Actions, or similar tools  

• Strong understanding of environment strategy, solution segmentation, and release management  

 Leadership & Problem Solving 

• Proven ability to lead and mentor engineering teams  

• Strong architectural thinking and decision-making skills  

• Ability to solve complex, ambiguous technical challenges  

• Excellent communication and stakeholder management skills  

 Nice to Have 

• Experience with Azure services (Functions, Logic Apps, Service Bus, API Management)  

• Knowledge of enterprise integration patterns and iPaaS platforms  

• Hands-on experience embedding LLMs, agents, or copilots into automation and engineering workflows  

 Certifications 

• Certifications in AI/ML, DevOps, or enterprise architecture (TOGAF, SAFe, or equivalent), PL-600: Microsoft Power Platform Solution Architect (preferred)  

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#onsite

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re looking for a strong technical contributor to drive AI/ML innovation and deliver real business impact through intelligent solutions.

You’ll:

• Identify high-impact opportunities using AI/ML to solve customer and business problems
• Partner with stakeholders and influence decisions through data-driven insights
• Build and deploy end-to-end ML models (including LLMs) using structured and unstructured data
• Collaborate with engineering teams to develop scalable data and ML pipelines
• Take full ownership from idea to production, delivering measurable business outcomes

This role is ideal for someone who can combine deep technical expertise with business thinking to simplify complexity and build impactful, production-ready AI solutions.

About You

1. 7+ years of experience in the data science/machine learning domain, preferably with hands-on end-to-end model building experience
2. Curious mind to learn, explore and identify biggest customer opportunities
3. Build strong relationships across both technical and business/product teams, earn trust with leadership
4. Driven towards forming opinions and conclusions through data and experimentation, rather than anecdotes and hearsay
5. Willingness to dive deep into the tech stack as well as hands-on coding
6. Experience in building end to end ML models, across the ML lifecycle
7. Strong communication and leadership presence
8. Technical skills- hands on with scripting required, with knowledge or willingness to learn tools/softwares. Knowledge of R, SQL, Python, Statistical modeling, experience with AWS/Azure/GCP ML suite
9. Experience in the following domains/industries preferred- SaaS, ecommerce, pricing or payments
10. Bachelors/Masters in a technical or natural sciences domain from a top university

Even if you feel like you meet some, but not all of the qualifications, we would love it if you take the time to apply to the role. As we evolve and scale up a relatively new team, we strongly believe that a diverse team structure will accelerate progress towards our objectives.

The Team

Zuora Platform Tech is at the forefront of technological and business transformation, tackling complex, ambiguous problems to drive innovation. As part of the AIMS team (AI, ML, and Science), you’ll work on applying advanced AI and data science to enable total monetization across Zuora’s product suite and beyond.

The team operates at the intersection of AI, business strategy, and product innovation, solving high-impact problems like pricing, forecasting, segmentation, and optimization. The tech stack includes Java, Spring, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, and AngularJS.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Senior Software Software Engineer – (Full Stack):

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life (Responsibilities)

• Independently design and implement well-defined features across the full stack with minimal day-to-day guidance.
• Collaborate with Product Managers, UX designers, QA, and fellow engineers to translate requirements into working software.
• Develop and maintain frontend features using React or Angular, focusing on usability and performance.
• Contribute to backend services using Java, Kotlin, or .NET (expertise in one is sufficient; .NET is not mandatory).
• Build and consume RESTful APIs and integrate with internal systems.
• Write clean, maintainable, and testable code aligned with Toast engineering standards.
• Participate actively in code reviews—both receiving and providing constructive feedback.
• Troubleshoot production and non-production issues within owned areas and contribute to root-cause analysis.
• Use Gradle or Maven, Git, and standard development workflows effectively.
• Apply AI-assisted development tools (e.g., Claude Code, Cursor, Devin) to improve development speed and quality.
• Support team delivery during critical phases when needed, including production issues and urgent fixes.
• Consistently delivers on commitments with predictable cycle time for scoped work.
• Demonstrates ownership of components or features but does not yet own large systems end-to-end.
• Understands and follows established architectural patterns and engineering best practices.
• Proactively communicates progress, risks, and dependencies.
• Seeks feedback and continuously improves technical depth and execution quality.

What you'll need to thrive (Requirements):

• A minimum of Bachelor’s degree in any area, or any other related discipline.
• 6+ years of experience in software or full-stack development.
• Strong hands-on experience with frontend frameworks such as React or Angular.
• Solid backend development experience in Java, Kotlin, or .NET.
• Experience building and consuming RESTful APIs.
• Proficiency with Git and modern branching workflows.
• Working knowledge of SQL and NoSQL databases, including basic schema design and querying.
• Experience with cloud platforms, preferably AWS.
• Familiarity with Gradle or Maven for build and dependency management.
• Experience working in Agile/Scrum teams.
• Strong problem-solving skills and attention to code quality.
• Effective written and verbal communication skills.

Nice-to-Have 

• Exposure to AI-assisted development tools (Claude Code, Cursor, Devin).
• Basic understanding of CI/CD pipelines and deployment workflows.
• Experience working in a large-scale SaaS or product engineering environment.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Why we're hiring:

We are looking for a Data Analyst to support in the continued development of WPP’s client operations analytics team, using business intelligence tools and visualisations to share with WPP HQ and the wider WPP network.

What you'll be doing:

Reporting into the Director of Data Operations, this role will work in several capacities including analysing data, creating technical solutions, assessing business issues, rolling out a software solution and building internal client relationships. In this role you will help to bring insights directly to the business, enabling senior stakeholders to make informed data driven decisions on a daily basis.

The role will be as follows:

• Support our ETL (Extract, Transform & Load) process for all current & future data feeds
• Work with all existing agencies data feeds to identify & resolve any validation concerns
• Create and/or manage WPP’s master data tables
• Assist with new agency/country implementation programmes
• Filter and “clean” data by reviewing validation reports and performance indicators to locate and correct code & data process problems
• Provide ad hoc analysis to key client stakeholders

Who you'll be working with:

You’ll be working closely with all of the Data & Insights team which currently consists of 13 people (8 based in UK, 2 based in Madrid & 3 based in India) who are nice group of individuals and are a close working team that all get on well, and who are looking forward to what this team could achieve in the future.

You will also be working closely with the Data Manager, EVP of Marketing & Growth Operations, other stakeholders from WPP Operating Companies.

We've adopted a hybrid working approach to give more flexibility on where and how we work. Normally we work together in our amazing office twice a week.

This role reports to the Director of Data Operations within the Enterprise Data Group team.

What you'll need:

• Strong analytical and problem-solving skills
• Proficiency in SQL and Python (pandas, PySpark) for data analysis
• Hands-on experience with Databricks or a comparable cloud platform (Snowflake, BigQuery)
• Familiarity with modern data formats (CSV, JSON, Parquet, Delta)
• Attention to detail and a willingness to learn new tools
• Fundamental understanding of REST APIs is desirable, but not mandatory
• Exposure to AI-assisted analytics workflows (e.g. Claude, Copilot, Genie) is a plus

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

We are seeking a proactive and detail-oriented Data Operations Analyst for the People Data & Insights team to play a foundational role in the success of WPP's global people data product. This position is vital for ensuring the continuous accuracy, integrity, and operational flow of the people data that underpins all of WPP's strategic initiatives. You will contribute to both the operational excellence of our people data ecosystem and provide crucial support that enables our senior team members to focus on strategic development and delivery orchestration.

What you'll be doing:

Platform Operations & Support:

• Serve as the first point of contact for GPDS data-related queries, efficiently managing and processing access requests, and issue resolution from global stakeholders, ensuring timely and effective support.
• Support the implementation of developments and optimizations, adhering to established engineering standards of WPP's global people data product in data ingestion pipelines, supporting the seamless flow of core and lifecycle people data into our Databricks environment. 
• Ensure robust documentation of WPP's global people data product's data processes, workflows, and FAQs, maintaining knowledge management for its foundational components.
• Support the configuration and maintenance of Power Platform (e.g., Power Automate, Power Apps) solutions that streamline data operations and support the product’s evolving needs. Data Quality, Governance & Compliance Support:
• Play a key role in the data correction, validation, and reconciliation processes for critical initiatives like EU Pay Transparency (EUPT), ensuring the accuracy and completeness of submitted data.
• Conduct rigorous data quality checks and validation against established standards for GPDS/global people data, proactively identifying discrepancies and supporting remediation efforts to maintain data integrity. 
• Assist in creating audit trails and documentation for sensitive data processes, supporting compliance requirements and data governance principles. Business Analysis & Enhancement Support:
• Contribute to gathering and documenting foundational data requirements for new product features, data integrations, and platform enhancements.
• Assist in translating business needs into technical specifications, collaborating with technical and business stakeholders to drive continuous improvement for our product’s offerings. 
• Support user acceptance testing (UAT) for new data products and platform functionalities, ensuring they meet business expectations. Cross-Functional Collaboration:
• Collaborate effectively with the wider People Data & Insights team, Enterprise Technology, and global People/HR teams to ensure data alignment and support our product's strategic roadmap. 

What you'll need:

Required:

• 1-3 years of experience in a data operations, data support, or junior business analysis role, preferably within an HR or People function.
• Proficiency in Microsoft Power Platform (Power Automate, Power Apps) and SharePoint for data collection and process automation.
• Demonstrated ability to troubleshoot data issues, conduct root cause analysis, and contribute to effective solutions.
• Strong attention to detail and a firm commitment to data accuracy, quality, and governance.
• Excellent communication skills, with the ability to clearly articulate data-related issues and requirements to technical and non-technical stakeholders.
• A proactive and curious attitude, with a willingness to rapidly learn new tools and systems (e.g., Databricks, Workday).
• Experience in stakeholder management, particularly in assisting with issue ticketing and query resolution.

Preferred:

• Basic understanding of SQL for data querying and analysis.
• Familiarity with data visualization tools (e.g., PowerBI) to support dashboard development.
• Exposure to Workday HCM data structures and reporting.
• Knowledge of data governance principles and best practices, especially for sensitive data.
• Experience supporting compliance-driven data projects (e.g., EU Pay Transparency, GDPR, pay equity).
• Prior experience working in a global, matrixed organization.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

As a Data Engineer in the WPP Enterprise Data Group, you will be responsible for the design and implementation of scalable data solutions providing enterprise-scale data transformation across a broad range of projects.
Your role will focus on delivering solutions that utilize large-scale data ingestion, processing, storage/querying, streaming, and batch analytics using Databricks. As part of a team, you will implement world-class solutions designed by our data architects. Your responsibilities will include estimating, designing, coding, testing, deploying, and ensuring scalability and performance on Azure using key technologies like Databricks.
As a hands-on technologist with an extensive data engineering background using Databricks, you will be joining a group of Data Engineers who are passionate about building the best possible solutions for our business and endorse a culture of life-long learning and collaboration.

What you'll be doing:

• Design, build, test and maintain data pipelines (ELT), according to business and technical requirements.
• Implement secure platforms with data governance in mind.
• Play a key role in automation and building industry leading solutions against architectural best practices.
• Propose technical designs and develop integrations.
• Deliver data migrations between legacy & modern platforms
• Design & deliver data warehousing solutions and key data engineering workstreams for any required solution.
• Support cross-functional teams across the data space.

What you'll need:

Minimum requirements for this role include:

• 3+ years of experience designing and building scalable distributed data pipelines and dimensional data models
• 3+ years of experience in Python and SQL
• Experience using Databricks platform and PySpark is a must.
• Extensive experience of Microsoft Azure data services – Data Factory, ADLS gen2, Event Hubs, Azure SQL, Azure Key Vault
• Ideally experience in the following – Kafka, Delta Lake, Pandas
• A demonstrable understanding of Continuous Integration, Continuous Delivery (CI/CD) and Agile practices, unit & integration tests and development practices using Azure DevOps.
• Fluency in English.
• Exposure to AI & ML technologies is a plus.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Qualifications & Skills 

• Understand omni channel communication technologies and their role in the contact center 

• 2+ years of experience as a product support engineer 

• Good listening and comprehension skills 

• Quick on your feet while consultatively working with the end customer to implement the solution 

• A natural ability to dig in and resolve technical issues in structured manner 

• Have a commitment to excellence in taking care of our customers and expect the same from others 

• Windows operating systems, MS SQL, IIS 

• Hands-on experience on log analysis and troubleshooting 

• Familiarity with IP Networking, SQL, REST APIs, and Linux 

• Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys 

• Previous experience with outbound contact center products is a plus. 

Key Skills 

• Contact Center Outbound 

• API 

• Linux 

• SQL 

• AWS  

Shift: Night Shift 
Work mode: Work from office 

About Five9

Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes.

We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9’s next-generation cloud-native services.

Technical Support Engineer: 

Qualifications & Skills

· Understand omni-channel communication technologies and their role in the contact center

· 2+ years of experience as a product support engineer

· Good listening and comprehension skills

· Quick on your feet while consultatively working with the end customer to implement the solution

· A natural ability to dig in and resolve technical issues in structured manner

· Have a commitment to excellence in taking care of our customers and expect the same from others

· Windows operating systems, MS SQL, IIS

· Hands-on experience on log analysis and troubleshooting

· Familiarity with IP Networking, SQL, REST APIs, and Linux

· Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys

· Previous experience with outbound contact center products is a plus.

Key Skills

· Contact Center Outbound

· API

· Linux

· SQL

· AWS

Shift: Night Shift
Work mode: Work from office

Why Five9

At Five9, we believe that technology is only as powerful as the people behind it. You’ll be part of a team that values collaboration, innovation, and accountability, and you’ll have the opportunity to make a meaningful impact on how global enterprises engage with their customers.

About the Role

As a member of the Founder's Office, you will be the bridge between high-level vision and operational excellence. The moment our B2B Growth team secures a partnership, you take the baton - becoming the Single Point of Contact (SPOC) and ultimate owner of the partner's success. Every commitment made on paper, you turn into a seamless, high-impact reality.

This role is far more than managing a checklist. You will navigate internal Business Units (BUs), align complex Standard Operating Procedures, and ensure our partners view us as an indispensable extension of their own team. If you thrive in ambiguity, lead through influence, and get satisfaction from making big things actually work - this is your seat.

Key Responsibilities

• End-to-End Partnership Management. Take full ownership of the partner lifecycle post-onboarding - driving partner experience, retention, and the overall success of every collaboration.
• Cross-Functional Orchestration. Act as the connective tissue between the partner and internal teams. Work closely with BU Heads across Care, Product, and Operations to align workflows with the SLAs and health outcomes promised to the partner.
• Operational Excellence (SOPs & SLAs). Define, implement, and continuously monitor the Standard Operating Procedures required to deliver on partnership goals. Ensure internal delivery consistently meets the Service Level Agreements committed during the sales process.
• Communication & Reporting. Lead all partner communications. Build and share comprehensive scoreboards and performance dashboards that provide transparency on business metrics, health outcomes, and project milestones.
• Revenue & Commitment Delivery. Ensure all contractual obligations are met to trigger timely payments. Proactively identify and unblock hurdles that prevent us from delivering on our value proposition.
• Founder's Liaison. Provide regular strategic updates to the Founder on partnership health - surfacing risks early and proposing solutions to scale the B2B ecosystem.

What We're Looking For

• The “Owner” Mentality. You don't wait for instructions. You see a gap in the process and you bridge it. You feel personally responsible for the partner's ROI.
• Stakeholder Management. You can navigate a room full of BU Heads, influence without direct authority, and align everyone toward a common business metric.
• Data-Driven Rigor. You are comfortable living inside scoreboards. You translate raw data into a narrative that proves value to a partner.
• Precision Communication. Whether it's a high-stakes email to a partner CEO or an internal Slack note to a care lead, your communication is clear, professional, and results-oriented.
• Project Management Expertise. A proven track record of managing complex, multi-layered projects where missing a deadline isn't an option.

Education, Experience & Technical Skills

Education

• Bachelor's degree required in Engineering, Business, Economics, or a related discipline from a reputed institution.
• MBA strongly preferred from a Tier-1 B-school (IIM, ISB, XLRI, FMS, or equivalent).

Experience

• 5–8 years of total experience, with at least 3 years in partnership management, key account management, customer success, strategy & operations, or top-tier management consulting.
• Demonstrated ownership of high-value B2B relationships where you were directly accountable for retention, renewals, or revenue delivery.
• Healthcare, digital health, or B2B SaaS exposure preferred. Comfort with clinical or care-delivery stakeholders is a strong plus.
• Founder's Office, Chief of Staff, or Program Management experience in a high-growth startup environment is highly desirable.
• Proven track record of leading cross-functional initiatives across Product, Operations, and customer-facing teams.

Technical Skill Set

• Project Management Tooling. Hands-on with Asana, Jira, ClickUp, or Monday - comfortable owning Gantt charts, sprint plans, and milestone trackers.
• Data & Analytics. Advanced Excel / Google Sheets (pivot tables, lookups, modeling). Working knowledge of SQL and a BI tool such as Looker, Tableau, Power BI, or Metabase.
• Dashboarding & Reporting. Experience designing partner-facing scoreboards and operational dashboards that translate metrics into clear narratives.
• Communication & Presentation. Strong PowerPoint / Google Slides craft for executive-grade decks, and crisp written communication for partner-facing emails and internal briefs.
• CRM & Workflow Systems. Familiarity with Salesforce, HubSpot, or equivalent CRM, plus collaboration tools like Slack, Notion, and Confluence.
• Process Documentation. Comfort authoring SOPs, RACI matrices, runbooks, and SLA frameworks from scratch.

What Success Looks Like

In your first 6 to 12 months, you will have established yourself as the trusted owner of our most strategic partnerships - with documented SOPs in place, partner scoreboards live and reviewed cadenced with the Founder, all SLAs consistently met, and partners actively expanding their commitments because of the experience you have engineered.

If you are excited by the idea of operating at the intersection of strategy and execution - and being directly accountable to the Founder for outcomes that shape our B2B future - we'd love to meet you.

Job responsibilities

Job qualifications

Other things to know

About Thoughtworks

Role Overview

We are seeking a FinOps / Expense Analyst to be the finance partner to Accounting and the business for end‑to‑end purchasing and operating expense processes. You will own day‑to‑day operations in expense management, support variance analysis and expense forecasting, and build crisp reporting packages for leadership. You will improve policy adherence, reduce “shadow spend,” and raise the signal‑to‑noise ratio in our opex so leaders can make faster, better decisions.

Key Responsibilities

• Serve as the Finance point of contact for Zip (intake/PO), Concur (T&E), and Ironclad (contracts); ensure requests flow efficiently with proper approvals and documentation.
  
  
• Partner with Accounting on month‑end close for opex: accruals, reclasses, coding hygiene, and actuals vs. forecast reconciliations.
  
  
• Build and maintain variance reporting (month‑over‑month, quarter‑to‑date, YoY) with clear drivers and recommended actions.
  
  
• Support the FP&A Expense Lead on forecasting and budget refreshes; maintain driver‑based models at cost‑center and department levels.
  
  
• Develop and deliver reporting packages and executive dashboards covering opex trends, run‑rate analyses, policy exceptions, and savings opportunities.
  
  
• Stand up spend analytics and KPI frameworks (e.g., PO cycle time, policy compliance, non‑PO spend %, T&E per head, vendor concentration) and drive remediation.
  
  
• Coordinate with Procurement/Legal on vendor diligence, contract terms, renewals, and consolidation opportunities.
  
  
• Partner with Business Systems to enhance tooling, integrations, and AI‑assisted automation (document parsing, anomaly detection, policy checks).
  
  

Qualifications

• Experience: 3–6+ years in FP&A/FinOps/Accounting with hands‑on ownership of purchasing and expense workflows.
  
  
• Tools: SQL and BI tooling experience required; strong Excel/Google Sheets; NetSuite (or similar ERP) and Salesforce exposure preferred.
• Operating rigor: Detail‑oriented, organized, and deadline‑reliable; comfortable building processes that scale.
  
  
• Business partnering: Effective at working across Accounting, Legal, RevOps, and budget owners; diplomatic but firm on policy.
  
  
• Analytics: Strength in variance analysis, forecasting, and KPI design; able to translate data into action.
  
  
• Mindset: Proactive problem‑solver who seeks automation and drives outcomes.
  
  

Why Join Turing

• Play a foundational role in shaping how financial strategy supports a category‑defining company.
  
  
• Remote‑first culture with autonomy, flexibility, and high standards.
  
  
• A seat at the table in a company redefining what’s possible with applied AI.
  
  
• Competitive compensation with meaningful equity.
  
  

Automation Test Engineer

Location: Chennai

Years of Exp: 3.1-5 years

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Automation Test Engineer

Location: Chennai

Years of Exp: 3.1-5 years

Who we are
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.
In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.
Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.
HQ: Washington, DC
>$1B Valuation; >$500M of Capital raised since inception

Job Description – Team Lead
Position Summary:
The Custom Data Integration (CDI) team is the operational backbone that enables Arcadia to ingest and standardize utility data beyond the limits of its core product and automation layer. The team handles non-standard customer needs including integrations with sustainability platforms (e.g., Envizi, ESPM, NZC), custom data deliveries and reports, and processing of indirect, non-standard, landlord, and edge-case bill formats through specialized internal workflows.
As the CDI Lead, you own the Chennai CDI pod end-to-end — throughput, quality, team capability, and operational alignment with India- and US-based Product, Engineering, Customer Success, Project Manager and Data Engineering teams. You are accountable for converting highly unstructured and non-standard requirements into standardized, audit-ready outputs that support customer sustainability reporting, billing audit workflows, and compliance needs.
This is a working-leadership role, not pure people management. You will personally own the most complex projects end-to-end, while DAs and SDAs run simpler projects under your coaching and review. You will design SOPs, onboarding workflows, QA frameworks, and delivery standards across both one-time and recurring engagements — and continuously identify automation opportunities to reduce manual dependency.

Key Responsibilities
Operational Ownership
Own CDI throughput, quality, and TAT adherence across standard and custom workflows, if applicable.
Manage intake queues, balanced workload allocation, and capacity planning across DAs and SDAs based on complexity and priority.
Ensure timely delivery of CDI projects, from new customer onboarding to recurring custom workflows
Run structured operational cadences; proactively manage risks and escalations.
Data Quality & Process Governance
Define and enforce QA standards across all utility data processing workflows.
Build SOPs, exception-handling frameworks, and decision trees for complex and ambiguous scenarios.
Ensure all manual interventions are traceable, auditable, and consistent across team members.
Drive root-cause analysis and partner with R&D and/or RevOps on systemic fixes.

Team Leadership & Development
Lead hiring, onboarding, coaching, performance management, and capability building for DAs and SDAs.
Build team capability to independently handle complex and non-standard customer requirements.
Establish structured skill progression paths (DA → SDA → Lead) to support long-term team stability and retention.
Conduct structured 1:1s and performance reviews aligned to organizational cycles.
Cross-Functional Collaboration
Act as the single point of ownership for CDI delivery across India and US stakeholders.
Partner with India/US counterparts and different stakeholders on customer escalations, onboarding handoffs, and edge-case triage.
Translate operational complexity into structured feedback for Product and Engineering to reduce manual dependency over time.
Maintain written-first communication across Slack, Jira, and Confluence.
Automation & Scale
Identify repetitive manual workflows suitable for automation or standardization.
Build lightweight automations within the team (Python, SQL, scripting) for small-volume work that doesn't warrant an Engineering build.
Collaborate with Engineering/Product to prioritize larger automation initiatives based on operational impact and customer value.
Reporting & Metrics 
Own operational dashboards covering throughput, TAT, error rates, rework %, and exception trends.
Provide weekly and monthly performance updates to leadership.
Forecast capacity needs against customer demand and complexity mix.

Required Experience & Skills 
Experience
5+ years in data operations, solutioning, data integration, or data quality roles, including 2+ years leading a team of 5 or more.
Experience in SaaS, data platforms, or operations-heavy environments with direct customer impact.
Demonstrated exposure to offshore–onshore collaboration with US stakeholders.
Technical & Domain Skills
Strong SQL for analysis, validation, and debugging.
Working Python — able to write scripts that automate repetitive work, parse files, and transform data. Engineering-grade depth not required.
Advanced Excel/Google Sheets for operational analysis.
Experience with Jira, Confluence, and structured operational workflows.
Understanding of document-heavy workflows (PDF/OCR extraction, parsing, structured transformation).
Exposure to utility, energy, billing, or similar unstructured data domains is highly desirable.
Operational & Leadership Strengths
Proven ownership of SLAs across complex, variable workflows.
Strong systems thinking — able to convert operational chaos into structured, repeatable processes.
Excellent written communication for cross-time-zone execution.
Calm, structured decision-making under escalation.

Nice to Have
Experience in sustainability, ESG, or clean energy domains.
Hands-on integration experience with platforms such as Envizi, ESPM, NZC, etc.
Familiarity with utility billing constructs (statement data, tariffs, demand charges, interval data).
Experience scaling operations teams from early-stage to mid-size structures.

Benefits:
Competitive compensation based on market standards.
We are working on a hybrid model with remote first policy
Apart from Fixed Base Salary potential candidates are eligible for following benefits
Flexible Leave Policy
Office is in the heart of the city in case you need to step in for any purpose.
Medical Insurance (1+5 Family Members)
We provide comprehensive coverage including accident policy and life Insurance.
Annual performance cycle
Quarterly team engagement activities and rewards & recognitions
L&D programs to foster professional growth
A supportive culture that values diversity, empathy, teamwork, trust, and efficiency

Eliminating carbon footprints, eliminating carbon copies.
Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Strategic Project Lead / Delivery Manager 

Data Annotation & AI Delivery

8+ Years of Experience

Position Overview

We are looking for a seasoned Delivery Manager (8+ years of experience) to lead large-scale data annotation and curation projects in support of cutting-edge LLM and multimodal AI research. You will oversee end-to-end delivery for projects with 100+ team members, ensure world-class data quality, and drive process and tooling innovation in collaboration with AI researchers and cross-functional teams.

This role is ideal for someone who combines deep technical expertise, proven leadership in managing large teams, and a passion for advancing AI/ML innovation. Given that our key customers operate in the data analytics, data engineering, and Business Intelligence (BI) space, the ideal candidate will bring hands-on leadership experience with platforms such as Databricks and Snowflake, enabling them to deeply understand customer domains, speak their language, and deliver annotation outcomes that are contextually relevant and technically sound.

Primary Responsibilities

1. Team Leadership & Development

• Lead, mentor, and grow large-scale teams of annotators and trainers.
• Drive performance management, career development, and targeted training.
• Foster a culture of excellence, ownership, and continuous learning.
• Design and implement motivation strategies (including gamification) to boost engagement and reward top performers.

1. Project Management & Coordination

• Define and manage project scope, objectives, timelines, and quality metrics.
• Align with cross-functional stakeholders on goals and deliverables.
• Proactively identify and resolve delivery risks, blockers, and dependencies.
• Provide clear and consistent reporting on progress, challenges, and solutions.

1. Data Quality & Integrity

• Own quality control and data integrity across the annotation lifecycle.
• Analyze datasets to identify trends, anomalies, and insights for improvement.
• Implement best practices for annotation, evaluation, and data curation.
• Share learnings and continuously improve quality processes.

1. Technical Collaboration & Innovation

• Partner with engineering and research teams to optimize internal tooling.
• Stay ahead of emerging trends in AI, ML, and multimodal processing.
• Champion innovations that reduce task completion times and improve efficiency.
• Maintain clear and scalable documentation for processes and training.

1. Customer & Domain Engagement

• Serve as a domain-knowledgeable point of contact for customers operating in data engineering, analytics, and BI environments.
• Leverage hands-on experience with platforms like Databricks and Snowflake to understand customer data workflows, terminology, and quality expectations.
• Translate customer-specific data engineering and BI contexts into clear, actionable annotation guidelines and quality benchmarks for delivery teams.
• Collaborate with customers to define annotation taxonomies and evaluation criteria that align with their data pipeline and analytics use cases.

Required Skills & Qualifications

• 10+ years of experience in engineering, program management, or delivery of large-scale projects.
• Proven ability to lead and scale large teams (100+ members) with measurable impact.
• Strong technical grounding in AI/ML, data annotation, and multimodal systems.
• Hands-on leadership experience in data analytics, data engineering, or BI domains, with working knowledge of platforms such as Databricks and/or Snowflake (architecture, pipelines, data modeling, and production workflows).
• Familiarity with the modern data stack including ETL/ELT pipelines, data warehouses, data lakes, and BI tools (Power BI, Tableau, Looker, or similar).
• Ability to translate complex data engineering and analytics concepts into annotation frameworks, quality standards, and training materials.
• Proficiency in Python (preferred) or Swift for data analysis and automation.
• Strong mathematical and analytical skills for data-driven problem solving.
• Experience in data curation, annotation pipelines, and quality control.
• Excellent communication and stakeholder management skills.
• Track record of driving high-quality outputs under tight deadlines.

Preferred Skills & Qualifications

• Advanced degree in Computer Science, Data Science, AI, or related fields.
• Experience applying gamification to workforce engagement.
• Familiarity with modern project management tools & methodologies.
• Exposure to state-of-the-art multimodal AI technologies.
• Prior experience managing annotation or data labeling projects for customers in the data engineering, analytics, or BI space.
• Familiarity with SQL at an advanced level and data orchestration tools such as Apache Airflow, dbt, or Prefect.
• Certifications in Databricks (e.g., Data Engineer Associate) or Snowflake (e.g., SnowPro Core) are a plus.

What we’re looking for  

We’re looking for a Software Engineer III who is passionate about building reliable, scalable backend systems and enjoys working across the stack when needed. You are a hands‑on engineer who thrives on solving real‑world problems, writing clean and maintainable code, and collaborating closely with teammates to deliver high‑quality features end‑to‑end. 

You bring strong engineering fundamentals, a growth mindset, and the ability to work independently on well‑scoped projects — owning medium‑sized features from design through deployment in alignment with our engineering best practices. You’re comfortable contributing to technical discussions, making thoughtful trade‑offs, and following established architectural patterns as you deepen your understanding of our systems. 

This role is fully remote, based in India and offers the opportunity to meaningfully influence backend architecture, shape engineering best practices, and work with a mission-driven, high-performing team.  

What you’ll own  

As a Software Engineer III, you will have clear ownership over features, with opportunities to contribute across the stack:  

• Own and deliver small to medium-sized backend features end-to-end: From technical discovery and design through implementation, testing, deployment and iteration 

• Take technical ownership of one or more non‑critical backend services or components: Ensuring they remain reliable, maintainable, well‑documented, and easy to extend. 

• Write clean, modular, testable code: Primarily in Ruby, Ruby on Rails, and Python, while contributing to frontend code when needed to support full‑stack feature delivery. 

• Contribute to the design and evolution of our APIs: Including GraphQL and REST endpoints that power frontend and partner‑facing applications, following established architectural patterns and best practices. 

• Ensure strong observability and operational health of owned services: Through logging, monitoring, alerting, and contributing to root‑cause analysis and follow‑through improvements. 

• Actively participate in technical discussions: Bringing thoughtful perspectives that balance simplicity, long‑term maintainability, and performance as you deepen your understanding of Perch’s systems. 

• Support team productivity through high‑quality code reviews and collaboration: Sharing context, helping unblock others, and contributing to a strong engineering culture. 

What you’ll do  

• Design and build scalable, resilient backend systems using Ruby on Rails, Python and PostgreSQL  

• Contribute to implementation of complex features and integrations, including external systems such as Salesforce  

• Take technical design decisions independently for your features 

• Own and evolve GraphQL services that power frontend and partner-facing applications  

• Improve system reliability through testing, monitoring, alerting, and operational best practices  

• Ship production-ready code frequently using a modern CI/CD pipeline  

• Review code and designs with a strong focus on maintainability, performance, and long-term impact  

What will help you succeed  

Experience & leadership  

• 4+ years of experience building and operating high-availability backend systems  

• Demonstrated experience delivering backend features and owning systems 

• Strong fundamentals in system design, API design, and data modelling  

• Ability to clearly communicate technical decisions and trade-offs to both technical and non-technical stakeholders 

• Actively represent engineering team in key discussions with US stakeholders 

• Proven experience mentoring junior engineers and raising the technical bar of a team  

• Comfortable working in ambiguous problem spaces and iterating toward robust solutions  

Backend & infrastructure  

• Strong experience with Python or Ruby, including proficiency in at least one web framework: 

• Ruby on Rails 

• FastAPI, Django or Flask 

• Working knowledge of ReactJS, with the ability to contribute to frontend components to support full‑stack delivery 

• Advanced SQL skills and experience with PostgreSQL or similar relational databases  

• Hands-on experience with AWS services such as S3, SQS, SES, EventBridge, or similar cloud-native services.  

• Containerization using Docker  

• Exposure to distributed systems or platform engineering  

• Familiarity with background jobs, async processing, and event-driven workflows  

Bonus points for  

• Experience integrating with Salesforce or other enterprise platforms  

• Experience designing and owning  GraphQL APIs (Apollo or similar)  

• Strong opinions (loosely held) on backend architecture, scalability, and system design  

• Exposure to AI-assisted engineering—such as using modern AI tools for coding, debugging, testing, documentation, or exploring LLM-based workflows in backend systems  

• Familiarity with observability and distributed tracing tools such as OpenTelemetry, Jaeger, Prometheus, or similar  

• Experience with container orchestration and deployment using Kubernetes and Helm charts  

• Passion for sustainability, clean energy, and building mission-driven products  

What success looks like in this role  

• Backend systems scale reliably as usage, data volume, and complexity grow  

• Engineers move faster due to clear APIs, architecture, and standards  

• Production issues are identified early and resolved with lasting fixes  

• Technical debt is addressed proactively rather than reactively  

• The backend platform enables product teams instead of limiting them  

Benefits:  Apart from Fixed Base Salary potential candidates are eligible for following benefits  

• Competitive compensation based on market standards.  
• Flexible Leave Policy  

• Office is in the heart of the city in case you need to step in for any purpose.  

• Medical Insurance (1+5 Family Members)  

• We provide comprehensive coverage including accident policy and life Insurance.   

• Annual performance cycle  

• Quarterly team engagement activities and rewards & recognitions  

• L&D programs to foster professional growth  

• A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency   

Eliminating carbon footprints, eliminating carbon copies. Here at Perch, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Perch is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.  
  
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request

Software Engineer III 
  
  

Who we are  

Perch Energy is a mission-driven company that focuses on expanding access to clean and affordable energy through community solar. Community solar breaks down the traditional barriers preventing most people from participating in the renewable energy economy by making it accessible, affordable, and more equitable for all. We work in several states across the US to bring community solar to communities and individuals who can most benefit from a more inclusive energy system. By managing the customer experience for solar farm owners, Perch is able to bring electricity bill savings to the masses, from renters and homeowners to businesses, institutions, municipalities and more by connecting them to community solar projects in their area. Perch isn't just a for-profit company, we're a for-purpose company—accelerating the shift to renewables nationwide. Everyone deserves to benefit from clean energy. Everyone has a place on this Perch!  

What we’re looking for  

We’re looking for a Software Engineer III who is passionate about building reliable, scalable backend systems and enjoys working across the stack when needed. You are a hands‑on engineer who thrives on solving real‑world problems, writing clean and maintainable code, and collaborating closely with teammates to deliver high‑quality features end‑to‑end. 

You bring strong engineering fundamentals, a growth mindset, and the ability to work independently on well‑scoped projects — owning medium‑sized features from design through deployment in alignment with our engineering best practices. You’re comfortable contributing to technical discussions, making thoughtful trade‑offs, and following established architectural patterns as you deepen your understanding of our systems. 

This role is fully remote, based in India and offers the opportunity to meaningfully influence backend architecture, shape engineering best practices, and work with a mission-driven, high-performing team.  

What you’ll own  

As a Software Engineer III, you will have clear ownership over features, with opportunities to contribute across the stack:  

• Own and deliver small to medium-sized backend features end-to-end: From technical discovery and design through implementation, testing, deployment and iteration 

• Take technical ownership of one or more non‑critical backend services or components: Ensuring they remain reliable, maintainable, well‑documented, and easy to extend. 

• Write clean, modular, testable code: Primarily in Ruby, Ruby on Rails, and Python, while contributing to frontend code when needed to support full‑stack feature delivery. 

• Contribute to the design and evolution of our APIs: Including GraphQL and REST endpoints that power frontend and partner‑facing applications, following established architectural patterns and best practices. 

• Ensure strong observability and operational health of owned services: Through logging, monitoring, alerting, and contributing to root‑cause analysis and follow‑through improvements. 

• Actively participate in technical discussions: Bringing thoughtful perspectives that balance simplicity, long‑term maintainability, and performance as you deepen your understanding of Perch’s systems. 

• Support team productivity through high‑quality code reviews and collaboration: Sharing context, helping unblock others, and contributing to a strong engineering culture. 

What you’ll do  

• Design and build scalable, resilient backend systems using Ruby on Rails, Python and PostgreSQL  

• Contribute to implementation of complex features and integrations, including external systems such as Salesforce  

• Take technical design decisions independently for your features 

• Own and evolve GraphQL services that power frontend and partner-facing applications  

• Improve system reliability through testing, monitoring, alerting, and operational best practices  

• Ship production-ready code frequently using a modern CI/CD pipeline  

• Review code and designs with a strong focus on maintainability, performance, and long-term impact  

What will help you succeed  

Experience & leadership  

• 4+ years of experience building and operating high-availability backend systems  

• Demonstrated experience delivering backend features and owning systems 

• Strong fundamentals in system design, API design, and data modelling  

• Ability to clearly communicate technical decisions and trade-offs to both technical and non-technical stakeholders 

• Actively represent engineering team in key discussions with US stakeholders 

• Proven experience mentoring junior engineers and raising the technical bar of a team  

• Comfortable working in ambiguous problem spaces and iterating toward robust solutions  

Backend & infrastructure  

• Strong experience with Python or Ruby, including proficiency in at least one web framework: 

• Ruby on Rails 

• FastAPI, Django or Flask 

• Working knowledge of ReactJS, with the ability to contribute to frontend components to support full‑stack delivery 

• Advanced SQL skills and experience with PostgreSQL or similar relational databases  

• Hands-on experience with AWS services such as S3, SQS, SES, EventBridge, or similar cloud-native services.  

• Containerization using Docker  

• Exposure to distributed systems or platform engineering  

• Familiarity with background jobs, async processing, and event-driven workflows  

Bonus points for  

• Experience integrating with Salesforce or other enterprise platforms  

• Experience designing and owning  GraphQL APIs (Apollo or similar)  

• Strong opinions (loosely held) on backend architecture, scalability, and system design  

• Exposure to AI-assisted engineering—such as using modern AI tools for coding, debugging, testing, documentation, or exploring LLM-based workflows in backend systems  

• Familiarity with observability and distributed tracing tools such as OpenTelemetry, Jaeger, Prometheus, or similar  

• Experience with container orchestration and deployment using Kubernetes and Helm charts  

• Passion for sustainability, clean energy, and building mission-driven products  

What success looks like in this role  

• Backend systems scale reliably as usage, data volume, and complexity grow  

• Engineers move faster due to clear APIs, architecture, and standards  

• Production issues are identified early and resolved with lasting fixes  

• Technical debt is addressed proactively rather than reactively  

• The backend platform enables product teams instead of limiting them  

Benefits:   

• Competitive compensation based on market standards.  

Apart from Fixed Base Salary potential candidates are eligible for following benefits  

• Flexible Leave Policy  

• Office is in the heart of the city in case you need to step in for any purpose.  

• Medical Insurance (1+5 Family Members)  

• We provide comprehensive coverage including accident policy and life Insurance.   

• Annual performance cycle  

• Quarterly team engagement activities and rewards & recognitions  

• L&D programs to foster professional growth  

• A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency   

Eliminating carbon footprints, eliminating carbon copies. Here at Perch, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Perch is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.  
  
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request 

About the Team At Business Technology, we use Appian to run Appian. We are launching our first internal AI team to build the foundation for how our global company works. This team won't just use AI, they will build the brain of the enterprise, spanning everything from predictive intelligence in our data warehouse to the GenAI infrastructure that powers our internal autonomous agents.

We are hiring a founding group of engineers to kickstart this mission. As an AI Engineer on this team, you won’t be maintaining legacy systems; you’ll be building from the ground up. You will own the full spectrum of AI: crafting predictive ML models to find insights in our data warehouse and architecting GenAI systems that allow any employee to interact with enterprise knowledge through intelligent agents.

If you want to be part of the original team that defines internal AI for a leading automation company, this is your moment.

PLEASE NOTE: This is a midlevel role and is aimed at people with 3+ years experience

What you’ll do:

• Build the AI Platform: Design, deploy, and scale GenAI infrastructure on GCP Vertex AI (preferred) or AWS Bedrock.
• Build & Operate MCP Servers: Develop and maintain Model Context Protocol (MCP) servers that expose enterprise systems (databases, APIs, internal tools) as structured, AI-consumable capabilities.
• Design the Tool Layer: Build the tool registry and invocation framework that allows agents to interact with internal systems safely and reliably including schema design, access controls, and error handling.
• Engineer Agent-to-Agent Infrastructure: Architect the communication and coordination layer that allows specialized agents to delegate tasks, share context, and compose into larger autonomous workflows.
• Own the Retrieval Layer: Architect and operate RAG systems, including vector stores, embedding pipelines, chunking strategies, and retrieval evaluation frameworks.
• Establish AI Reliability: Instrument AI systems with logging, tracing, latency monitoring, and evaluation hooks so agents can be trusted, debugged, and improved in production.

Required Qualifications:

• AI Infrastructure Experience: Professional experience building and deploying production-grade GenAI systems on GCP Vertex AI or AWS Bedrock including LLM APIs, agent frameworks, and RAG pipelines.
• Python Mastery: Deep proficiency in Python and common AI/ML libraries (e.g., LangChain, LlamaIndex, OpenAI SDK, Google Cloud AI SDK).
• Agentic Systems: Hands-on experience building multi-step, tool-calling AI agents that operate reliably in production including tool schema design, structured outputs, and failure handling.
• MCP or Tool Protocol Experience: Familiarity with Model Context Protocol (MCP) or equivalent patterns for exposing enterprise resources to AI systems as callable, permissioned tools.
• Vector & Retrieval Systems: Experience with vector databases (Pinecone, pgvector, or similar) and embedding-based retrieval at scale.
• Technical Foundation: B.S. in Computer Science, Engineering, or a related technical field.
• The Pioneer Mindset: A self-starter who is excited to be part of a "first-of-its-kind" team and thrives in environments where you are building the playbook.

Preferred Qualifications:

• Multi-Agent Architectures: Experience designing orchestrator/subagent patterns, agent handoff protocols, or systems where multiple AI models coordinate to complete complex tasks (e.g., using frameworks like LangGraph, CrewAI, or AutoGen).
• AI Observability: Experience with LLM evaluation frameworks, prompt regression testing, or agent trace monitoring (e.g. custom eval pipelines).
• Data Warehouse Integration: Familiarity with SQL and pulling data from Snowflake or BigQuery to ground AI agents in live business context.
• Appian Exposure: Experience with the Appian platform or interest in integrating AI agents into low-code automation workflows.
• Predictive ML (Nice to Have): Some familiarity with ML fundamentals is a plus, but not a focus of this role.

This role is based at our Chennai office in Brigade World Trade Center Chennai. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.  

Senior DB2 Systems Programmer

Position Summary

Provide premium DB2 system programming support and services to Ensono mainframe clients.

The successful candidate will perform mainframe DB2 database related system administration tasks and tuning to support our customers’ DB2 environments. The individual will need to work with vendor personnel to achieve timely solutions of database problems. The individual will be responsible for day-to-day database maintenance such as creating backups, performing restores, monitoring file extent growth, scheduling reorganizations, creating and maintaining DR procedures and overall support of customer needs and requests.

The successful candidate will be called upon to perform a variety of database optimizations that will include general reporting and analysis of the efficiency of the database configuration and periodic review of database performance.

Key Areas of Focus for this Role

• Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to Mainframe DB2 database and related products
• Provide primary support for reported problems related to DB2 and related software products
• Provide support on 24 x 7 x 365 basis across multiple time zones.
• Provide key support for customer migration services (new customer transitions) as they pertain to DB2 and related OEM software products.
• Provide primary support for reported problems related to DB2 tables spaces

• Communicate to both customer and management the status of issues at intervals during resolution process.
• Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.

• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
• In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans.
• Adhere to a schedule that efficiently manages resources and allows timely implementations.
• Follow ITSM change control procedures

What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

Required Qualifications

• Bachelor’s degree required and/or equivalent work experience.
• 8+ years of professional experience in DB2 for administration and systems programming support. CA and IBM tools for DB2 a plus
• Experience in building new DB2 subsystem environment
• Experience with configuring and managing DB2 in a parallel sysplex, DB2 Datasharing environments
• Ability to develop innovation, strategies, processes, and best practices in software management
• Experience with reviewing new versions of DB2 for functionality, advising how they benefit the client
• Ability to review DB2 security to find potential risks
• Experience with reorganization of application data
• Experience with reviewing, tuning of internal DB2 buffer pools and SQL code
• Experience with supporting DB2 security requests

• Support planned (disaster recovery) and unplanned (emergency) database recovery activities

• Knowledgeable in best practices of software management, maintenance, and documentation
• Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization
• Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues.

• System programming knowledge of multiple Mainframe Database Management Systems is a bonus.

Other Qualifications

• Self-motivated and able to work independently.
• Demonstrated ability to respond quickly and effectively to support requests from multiple clients
• Must be able to multi-task and work under short deadlines and in high pressure situations.
• Excellent communication skills (written, verbal and presentations)
• Ability to work as part of a team, as well as independently.
• Experience in installation/upgrade/customization of DB2 subsystem & related ISV software products
• SMPE Knowledge and experience

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Dear Applicant,                                             

Greetings from Encora Innovation Labs! A Leading SaaS Technology Product Engineering Company!

Please find the below detailed job description and the company profile for your better understanding.

Position: SQL DBA

Experience:  5 to 7 years

Job Location:  Chennai

Position Type: Full time

Qualification: Any graduate

Knowledge and Skills:

• 5+ years of experience as a SQL Database Administrator
• Solid understanding of SQL scripting and stored procedures
• Knowledge of database monitoring and performance tuning tools
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex database issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Candidates with experience using Azure SQL Instances preferred.

Responsibilities include, but are not limited to, the following:

• Monitoring of database performance and stability
• Establish the baseline for system performance, recognize deviation, and suggest and implement improvements to slow running queries
• Develop and document technical processes and procedures as needed.
• Interact, meet, discuss, and troubleshoot issues with the engineering team.
• Report project status as required for all recurring and non-recurring efforts.
• Work under minimal direction and independently determine and develop approach to solutions.

Communication:

• Facilitates team and stakeholder meetings effectively.
• Holds regular status meetings / scrum meeting.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
• Astute cross-cultural awareness and experience in working with international teams (especially US)

You should be speaking to us if;

• You are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class IT organization.
• You like a job that brings a great deal of autonomy and decision-making latitude.
• You like working in an environment that is young, innovative, and well established.
• You like to work in an organization that takes decisions quickly, is non-hierarchical and where you can make an impact.

Why Encora Innovation Labs?

Are you are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class SaaS technology IT organization?

Encora Innovation Labs is a world class SaaS technology Product Engineering company and focused on transformational outcomes for leading-edge tech companies. Encora Partners with fast growing tech companies who are driving innovation and growth within their industries.

Who We Are: Encora is devoted to making the world a better place for clients, for our communities and for our people.

What We Do: We drive transformational outcomes for clients through our agile methods, micro-industry vertical expertise, and extraordinary people.

We provide hi-tech, differentiated services in next-gen software engineering solutions including Big Data, Analytics, Machine Learning, IoT, Embedded, Mobile, Cloud, UI/UX, and Test Automation to some of the leading technology companies in the world. 

Encora specializes in Data Governance, Digital Transformation, and Disruptive Technologies, helping clients to capitalize on their potential efficiencies. Encora has been an instrumental partner in the digital transformation journey of clients across a broad spectrum of industries: Health Tech, Fin Tech, Hi-Tech, Security, Digital Payments, Education Publication, Travel, Real Estate, Supply Chain and Logistics and Emerging Technologies.

Encora has successfully developed and delivered more than 2,000 products over the last few years and has led the transformation of a number of Digital Enterprises. 

Encora has over 25 offices and innovation centres in 20+ countries worldwide. Our international network ensures that clients receive seamless access to the complete range of our services and expert knowledge and skills of professionals globally. 

Encora global delivery centres and offices in the United States, Costa Rica, Mexico, United Kingdom, India, Malaysia, Singapore, Indonesia, Hong Kong, Philippines, Mauritius, and the Cayman Islands.

Encora is Certified Great Place to Work in India.

Please visit us at 

Website: encora.com

LinkedIn: EncoraInc

Facebook: @EncoraInc

Instagram: @EncoraInc

About the Role:

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

What You'll Do:

• Customer-facing: 30% working directly with customers.
• Coding & Integration: 70-80% hands-on technical implementation
• Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

What You Bring:

• Experience: 5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
• Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Coding Skills: Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
• Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
• Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
• Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
• Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
• Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
• Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.
• Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.
  
  As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.

COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM & ROLE

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Finance Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team works closely with system analysts, administrators, project managers, data architects, and developers to deliver robust, scalable business solutions.

The Sr. Business Systems Analyst – Technical is a key technical expert responsible for supporting system integrations and development across G&A business systems. This role functions as both a Business Systems Developer specializing in Finance platforms such as NetSuite and a cross-functional integration specialist, ensuring seamless data flow, automation, and scalability.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

YOUR MISSION

As a member of the IT organization supporting G&A functions, the Sr. Business Systems Analyst - Technical collaborates with Finance, HR, and Legal teams to integrate and enhance business systems, driving efficiency, automation, and reliability in alignment with strategic goals

YOUR OPPORTUNITY

As the Sr. Business Systems Analyst - Technical, you will play a vital role in the development and integration of Finance, HR, and Legal systems. Combining your expertise as a core ERP developer and integration specialist, you’ll ensure seamless data flow, scalable automation, and system reliability. You’ll work closely with functional BSAs and development teams to prioritize initiatives, refine user stories, and deliver enhancements through agile sprints, while supporting testing and deployment activities. 

Key responsibilities include:

• Lead integration support across core Finance, HR, and Legal business systems, ensuring data consistency and process efficiency.
• Act as a NetSuite Developer, building and maintaining scripts, workflows, and integrations using SuiteScript, RESTlets, SFTP, and API-based connections.
• Develop and maintain custom solutions across platforms such as NetSuite, Coupa, and other enterprise applications to meet evolving business requirements.
• Collaborate with functional BSAs and business stakeholders to design, test, and deploy enhancements that align with operational goals and best practices.
• Support cross-platform data flows, troubleshoot integration issues, and implement scalable solutions to maintain system reliability.
• Ensure documentation, configuration standards, and SOPs are up to date and compliant with internal controls.
• Partner with IT, Security, and cross-functional teams to ensure secure, efficient, and sustainable integrations across systems.
  
  

OUR TECH STACK: SFTP, REST API, OAuth 2.0, SQL, JavaScript, NetSuite SuiteScript, Coupa, and Navan

WHAT YOU’LL ACCOMPLISH

• Deliver Seamless System Integrations: Ensure Finance, HR, and Legal applications communicate effectively by implementing secure, stable, and automated data connections across NetSuite, Coupa, and other platforms.
• Enhance Core Financial Workflows: Improve efficiency in processes such as Treasury Accounting, Procurement, and Month-End Close through scalable integration and system enhancements.
• Advance Automation & Data Reliability: Develop solutions that strengthen data accuracy, eliminate manual work, and increase system reliability across end-to-end business workflows.
• Drive Continuous Improvement: Partner with functional BSAs and cross-functional teams to identify optimization opportunities, refine user stories, and deliver impactful enhancements through agile sprints.
• Promote Secure & Compliant Operations: Collaborate with IT and Security teams to uphold data protection, access controls, and audit compliance across integrations and financial systems.
• Establish Sustainable System Practices: Maintain clear documentation, SOPs, and configuration standards to ensure long-term scalability and consistent operational excellence.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
• 5+ years of experience in NetSuite development and administration, including SuiteScript (1.0/2.x), SuiteFlow, and SuiteTalk.
• 8+ years of experience and Proficiency in system integrations, including SFTP, API, REST, and web services.
• Strong problem-solving, communication, and collaboration skills; able to work across technical and functional teams.
• Strong understanding of Finance processes including General Ledger, P2P, Q2C, and Reporting with the ability to translate functional needs into technical solutions.
• Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance
• Experience with Coupa, Workday, Navan, or other connected systems is a plus
• Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Senior Software Engineer, Billing

 Job Description: 

As a Sr. Backend Engineer, you will be a key player in our team, responsible for the design, development, and maintenance of our next-generation Billing service.  

 Responsibilities: 

• Design, construct, test, and maintain a highly scalable, event-driven billing service. 

• Build and operate ingestion pipelines that consume usage events from Pub/Sub and other upstream sources. 

• Implement metering, rating, aggregation, and reconciliation logic that guarantees correctness and idempotency at scale. 

• Ensure systems meet business requirements, regulatory needs, and industry best practices. 

• Collaborate with product managers, architects, engineering leaders, and test engineers to deliver new billing capabilities. 

• Drive improvements on billing reliability, accuracy, performance, and cost efficiency. 

• Troubleshoot and support the platform in production, including on-call rotations. 

 Qualifications: 

• 5+ years of software engineering experience. 

• 3+ years of Java backend development, with hands-on experience using Spring Boot. 

• Degree in Computer Science, IT, or similar field; a Master's is a plus. 

• Strong Computer Science fundamentals in design, data structures, algorithms, problem solving, and complexity analysis. 

• Experience designing and implementing RESTful APIs and event-driven services. 

• Strong understanding of event-driven architectures and asynchronous processing. 

• Experience with messaging systems (Pub/Sub, Kafka, or similar) and at-least-once / exactly-once processing semantics. 

• Hands-on experience with the GCP ecosystem (Pub/Sub, GCS, GKE, Cloud SQL, BigQuery, or similar). 

• Experience architecting, developing, and operating internet-scale, distributed, mission-critical services. 

• Prior experience in developing new features and debugging complex issues with minimal supervision. 

 Nice-to-have: 

• Previous experience building or operating billing, metering, rating, or invoicing systems. 

• Familiarity with file-based data formats such as CSV and Parquet. 

• Experience with stream processing frameworks (Apache Beam/Dataflow, Flink, Spark Streaming). 

• Previous experience in the Contact Center or Telco industry. 

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data. 

 WPP Media is the world’s leading media investment company responsible for more than $63B in annual media investment through agencies Mindshare, MediaCom, Wavemaker, Essence and m/SIX, as well as the outcomes-driven programmatic audience company, Xaxis and data and technology company Choreograph. WPP Medias portfolio includes Data & Technology, Investment and Services, all united in a vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business. 

What you'll be doing:

Primary Responsibilities: 

• Gather, analyze, and document business and technical requirements in collaboration with the MDM Lead and key stakeholders 

• Support the breakdown of high-level requirements into detailed functional and technical requirements 

• Review and analyze the existing gap analysis and help translate identified gaps into prioritized user stories and backlog items 

• Help prioritize requirements by identifying quick wins, dependencies, and delivery complexity 

• Translate agreed requirements into user stories, acceptance criteria, and backlog items for development teams 
• Support delivery activities by participating in backlog refinement, sprint planning, and requirement clarifications 

Additional Responsibilities: 

• Maintain requirement documentation and traceability as inputs evolve 

• Support the MDM Lead with documentation, analysis, and follow-ups across workstreams 
• Help ensure alignment between documented requirements and delivered functionality 

What you'll need:

Required Skills: 

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field 

• 5+ years of experience as a Business Analyst or Technical Business Analyst on data or platform initiatives 

• Proven experience gathering requirements through workshops, interviews, and documentation reviews 

• Ability to translate business needs into clear, structured requirements and user stories 

• Solid understanding of data concepts such as master data, reference data, data quality, and integrations 

• Strong analytical, organizational, and documentation skills 

• Experience working in cross-functional, global teams 

• Strong English communication skills (verbal and written) 

Preferred Skills: 

• Exposure to Master Data Management (MDM) or enterprise data platforms 

• Familiarity with Agile delivery methodologies and tools (e.g. Jira, Confluence, Azure DevOps) 

• Basic understanding of APIs, data ingestion patterns, and outbound data consumption 

• Experience working alongside solution architects and development teams 

• Exposure to cloud data platforms such as BigQuery, Azure SQL, Databricks, or similar 

• Experience in a product-based or platform-led environment 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Application Developer – Commercial Application 

Job Description 
 

We are seeking a skilled Application Developer to join our Commercial Applications team, with a primary focus on supporting and enhancing DocuSign CLM (Contract Lifecycle Management). In this role, you will extend and optimize DocuSign CLM functionality, integrate it with other business platforms, and ensure it meets evolving enterprise needs. You will collaborate within a dynamic team environment and work independently to deliver high-impact solutions. 
 

Key Responsibilities 
 

• Administer, analyze, design, program, debug, test, and modify software enhancements to meet stakeholder requirements for platforms such as DocuSign CLM, GoTransverse, and ServicePath 

• Translate internal client requirements into robust application features and creative prototypes 

• Perform unit, integration, functional, and non-functional testing to ensure quality and reliability 

• Troubleshoot and debug applications, resolving issues efficiently 

• Evaluate existing applications to update and add new features, focusing on scalability and maintainability 

• Develop comprehensive technical documentation and handbooks to accurately represent application design and architecture 

• Maintain the security and integrity of application software, following enterprise security protocols 

• Collaborate with cross-functional teams and communicate effectively with stakeholders and leadership 

• Manage competing priorities and thrive in a fast-paced, evolving environment 

Qualifications 
 

Basic Requirements: 

• 3–6 years of professional experience in application and software development 

• 3–6 years of hands-on coding experience in languages such as Python, C#, JSON, Java, SQL, XML, HTML, CSS, etc. 

• Bachelor’s degree in computer science, Information Technology, or a related field 

• Experience working in a global team setting and for a US-based company 

• Excellent verbal and written communication skills 

• Ability to understand commercial business processes and customizations related to billing, including CPQ (ServicePath), Salesforce, Workday, and DocuSign CLM 

• Working knowledge of the Quote-to-Cash process and application development lifecycle 

• Experience with API integrations for enterprise systems; demonstrated ability to write Web Services (RESTful, SOAP) and fault-tolerant code 

• Experience in both waterfall and agile development frameworks 

• Strong problem-solving, critical thinking, and analytical skills 

Preferred Skills and Experience 

• 3–6 years hands-on experience supporting DocuSign CLM is a plus 

• Advanced working knowledge of DocuSign CLM+, DocuSign IAM, or DocuSign Navigator 

• Excellent time management and organizational skills 

• Experience with complex billing structures (e.g., consumption/usage-based billing models) 

• Keen attention to detail and strong interpersonal skills 

• Project management experience is a plus 

• Familiarity with generic AI platforms (e.g., Azure AI, Gemini) is a plus 

• Ability to adapt to new technologies and drive continuous improvement 

About Us (Ensono)

 Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

About Role

• Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to Mainframe DB2 database and related products
• Provide primary support for reported problems related to DB2 and related software products
• Provide key support for customer migration services (new customer transitions) as they pertain to DB2 and related OEM software products.
• Provide primary support for reported problems related to DB2 tables spaces
• Communicate to both customer and management the status of issues at intervals during resolution process.

Responsibilities

• Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.

• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
• In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans.
• Adhere to a schedule that efficiently manages resources and allows timely implementations.
• Follow ITSM change control procedures

Experience level - 5 to 8 yrs

Mandatory Skills

• Bachelor’s degree required and/or equivalent work experience.
• 8+ years of professional experience in DB2 for administration and systems programming support. CA and IBM tools for DB2 a plus
• Experience in building new DB2 subsystem environment
• Experience with configuring and managing DB2 in a parallel sysplex, DB2 Datasharing environments
• Ability to develop innovation, strategies, processes, and best practices in software management
• Experience with reviewing new versions of DB2 for functionality, advising how they benefit the client
• Ability to review DB2 security to find potential risks
• Experience with reorganization of application data
• Experience with reviewing, tuning of internal DB2 buffer pools and SQL code
• Experience with supporting DB2 security requests

• Support planned (disaster recovery) and unplanned (emergency) database recovery activities

• Knowledgeable in best practices of software management, maintenance, and documentation
• Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization
• Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues.

• System programming knowledge of multiple Mainframe Database Management Systems is a bonus.

 Good to have skills

• Self-motivated and able to work independently.
• Demonstrated ability to respond quickly and effectively to support requests from multiple clients
• Must be able to multi-task and work under short deadlines and in high pressure situations.
• Excellent communication skills (written, verbal and presentations)
• Ability to work as part of a team, as well as independently.
• Experience in installation/upgrade/customization of DB2 subsystem & related ISV software products
• SMPE Knowledge and experience

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono) 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L3 ARO Engineer ensures end-to-end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point, leads major incidents, performs deep diagnostics (especially for Java and .Net based systems), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs, drive long‑term and systemic remediation.
• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters, analyze thread/heap dumps, and improve performance.
• Influence application architecture for fault tolerance, scalability, and recoverability.
• Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell.
• Develop frameworks for health validation, automated recovery, and compliance checks.
• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware.
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.
• Clear communication during high‑pressure incidents.
• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.
• Fast‑paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

Summary: As a Principal Software Engineer at Appian, you will be the primary technical strategist, responsible for shaping the architectural foundation of our platform. Your role involves anticipating future challenges and implementing innovative solutions today. You will drive complex cross-functional initiatives, ensuring Appian remains a leader in the low-code and automation industry.

Responsibilities:

• Define the long-term architectural vision and governance for the Appian platform.
• Identify systemic technical risks and lead task forces to resolve architectural bottlenecks.
• Develop internal tools and SDKs to simplify infrastructure and enhance developer productivity.
• Conduct deep-dive troubleshooting for complex production issues.
• Promote AI-native engineering practices and integrate AI features into the platform.
• Lead the development of core platform libraries and high-risk prototypes.
• Participate in the Architectural Guild and review high-impact design documents.
• Mentor lead and senior engineers, and represent Appian in the tech community.
• Ensure operational resilience with self-healing and highly available systems.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 15+ years of software engineering experience, with significant experience in architecting large-scale distributed systems.
• Strong understanding of data structures, algorithms, and design patterns.
• Proven transformational leadership in technological migrations or strategies.
• Expertise in Java and Cloud-Native ecosystems.
• Experience with AI/ML at scale and managing AWS multi-region deployments.
• Expert-level proficiency in Java or similar languages.
• Hands-on experience with Docker, Kubernetes, and CI/CD automation.
• Knowledge of high-performance SQL, NoSQL, and Vector Databases.
• Understanding of enterprise-grade security and compliance.

Soft Skills:

• Ability to influence without authority and gain buy-in for technical shifts.
• Business acumen to connect technical decisions to financial outcomes.
• Skilled in navigating complex technical debates and consensus building.
• Passion for building a thriving engineering organization.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As an Application Support Engineer (Level 2) on the Global Customer Support team, you will play a pivotal role in delivering high-quality technical support while leveraging emerging AI capabilities to enhance customer experience and operational efficiency. This role provides the opportunity to deepen your technical expertise in Zuora Billing, contribute to continuous product improvement, and adopt AI-driven approaches to modernize support workflows.

• Deliver Advanced Technical Support: Provide Level 2 support for Zuora Billing by troubleshooting complex customer issues through ticketing systems and live sessions (e.g., Zoom). You will take full ownership of cases from initial investigation through resolution, ensuring timely and effective outcomes that maintain high customer satisfaction.  
• Diagnose, Triage, and Resolve Issues: Analyze and prioritize incoming issues based on severity and business impact, applying strong problem-solving skills to identify root causes. Investigate defects, document findings, and either resolve issues directly or escalate with well-defined technical context.
• Leverage AI to Enhance Support Efficiency: Utilize AI-powered tools to accelerate issue diagnosis, improve response quality, and reduce resolution times. You will also contribute to refining AI-driven support workflows by providing feedback on tool effectiveness and identifying opportunities for automation.
• Collaborate Cross-Functionally: Work closely with Engineering and Product Management teams to advocate for customer needs, contribute to defect resolution, and influence product improvements. Your insights will help shape better product functionality and reliability.
• Enhance Knowledge and Support Operations: Contribute to Knowledge-Centered Service (KCS) by creating and maintaining high-quality documentation, including solutions related to configuration, customization, and integrations. You will also manage critical escalations and ensure clear, proactive communication with stakeholders.

About You

The business outcomes you will impact include (but are not limited to):

• Provide high-quality technical support to Zuora customers via ticketing systems and live sessions (e.g., Zoom), ensuring an excellent customer experience.  
• Analyze, track, and resolve customer issues promptly to maintain high levels of client satisfaction.  
• Triage and prioritize issues based on severity, business impact, and customer urgency. 
• Collaborate closely with Engineering and Product Management teams to advocate for customer needs and drive product improvements. 
•  Investigate customer inquiries, document defects, and troubleshoot issues—resolving or escalating as needed.  
• Take full ownership of customer issues from initial report through to resolution and closure.  
• Build deep expertise in Zuora Billing from both technical and business perspectives.  
• Contribute to Knowledge-Centered Service (KCS) by documenting solutions, including configuration, customization, and integration scenarios.  
• Manage critical escalations effectively, ensuring timely communication and resolution.  
• Deliver Level 2 (L2) support specifically for the Zuora Billing product.  
• Act as a Subject Matter Expert (SME) in Billing, mentoring and guiding team members.  
• Continuously expand knowledge across the broader Zuora product suite.  Participate in a 24/7 global support model, including rotational shifts and weekend on-call duties.

Your experience and skills

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).  Minimum of 3+ years of experience in Application or Technical Support roles.  

• Experience leveraging AI tools to improve efficiency, productivity, and quality in daily work activities.

Hands-on experience with billing systems or financial enterprise applications.  Strong technical proficiency in SaaS-supporting technologies such as:  XML, REST APIs, SOAP APIs  SQL, Kibana  Web services, HTML  Java and/or JavaScript  Experience working in a 24/7 rotational shift environment.  Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences.  Proven ability to collaborate effectively with global, cross-functional teams. Strong problem-solving mindset with the ability to remain composed under pressure.  Demonstrated eagerness to learn new technologies, tools, and processes in a fast-paced environment.  

About the Team

The Global Customer Support team plays a critical role at Zuora, serving as a primary point of contact for customers and a key advocate for their overall experience. The team comprises over 100+ ZEOs across multiple global locations, strategically organized by functional expertise and support tiers. These tiers are designed to address increasing levels of complexity, aligned with the corresponding skills and experience required to effectively resolve customer needs.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. 

FourKites is looking for a driven and customer-obsessed Product Manager to join the Visibility Group to lead the Customer Experience (CX) team. In this role, you will be responsible for understanding how customers adopt and use our visibility products and translating those insights into targeted product improvements that drive measurable adoption outcomes.

You will work hands-on with usage data, engage directly with customers and internal teams, and collaborate closely with engineering, design, and customer success to build a product experience that customers love.

 This role requires significant overlap with US Central Time hours to effectively partner with North American customers and the broader FourKites team.

What you'll be doing

• Customer Adoption & Product Experience

•   Own the adoption metrics for the Visibility Group's product portfolio — define, track, and analyze feature usage, engagement, and retention KPIs.
•   Identify adoption gaps and friction points through direct customer engagement, usage data analysis, and feedback loops with Customer Success and Sales teams.
•   Develop and execute a product adoption roadmap with prioritized enhancements that drive measurable improvement in customer engagement and stickiness.

• Data Analysis & Insights

•   Work hands-on with product usage data and analytics platforms to generate actionable insights on customer behavior and feature utilization.
•   Build and maintain dashboards and reports to monitor adoption trends across customer segments, geographies, and product areas.
•   Partner with Data Science and Engineering teams to improve data instrumentation, event tracking, and reporting capabilities.
•   Translate quantitative data findings into clear product hypotheses and prioritized backlog items.

• Customer Engagement & Discovery

•   Actively engage with customers across various touchpoints — onboarding calls, QBRs, support escalations, and product feedback sessions — to develop a deep understanding of their workflows and unmet needs.
•   Collaborate with Customer Success Managers to build structured feedback channels that surface systemic product gaps.
•   Champion the voice of the customer in internal product planning discussions and roadmap prioritization.

• Product Development

•   Translate customer insights and usage data into detailed product requirements, user stories, and acceptance criteria for engineering teams.
•   Partner closely with engineering and design through the full development lifecycle — from discovery and scoping through delivery and post-launch monitoring.
•   Manage and prioritize the CX product backlog, balancing short-term adoption levers with longer-term platform enhancements.

• Cross-Functional Collaboration

•   Work with Product Marketing and Enablement teams to develop onboarding materials, feature announcements, and adoption playbooks.

•   Collaborate with Presales and Solutions teams during deal cycles to gather market requirements and inform the product roadmap.

Who you are

• 4+ years of product management experience in B2B SaaS, with demonstrated focus on customer adoption, product-led growth, or customer experience.
• Proven ability to work hands-on with data — comfortable querying databases (SQL), working with analytics tools, and building data-driven narratives.
• Strong customer engagement skills — experience conducting customer interviews, discovery sessions, and translating qualitative feedback into product requirements.
• Experience working cross-functionally with engineering, design, and customer success teams in an agile environment.
• Excellent communication skills with ability to work effectively with US-based teams and customers during CST business hours (significant schedule overlap required).
• Demonstrated ability to leverage AI tools (e.g., Claude, ChatGPT) to accelerate product workflows — including synthesizing customer feedback, drafting requirements, and generating data insights at speed

Preferred

• Domain experience in supply chain, logistics, or transportation technology.
• Prior exposure to enterprise SaaS onboarding, customer health scoring, or NPS-driven product improvement programs.

Note: Role would require to work in Night Shift

Who we are:

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

Benefits:

• Medical  benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits 
• Mental Wellness support and guidance 
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

About the Role

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and agentic workflow architectures for complex enterprise problems, and deploy solutions live with customers — often before they know exactly how to articulate what they need. You write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems — your solutions are technically sound, elegant, and often non-obvious. You are the primary technical contact for 2–4 major enterprise accounts, you mentor FDEs on the team, and you are building the skills that will take you into Staff-level technical leadership.

What You'll Do

• Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts
• Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication
• Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment
• Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later
• Run customer discovery sessions independently — hear a business problem and propose a technically credible, innovative solution on the spot without IM or management support
• Use Claude, OpenAI, and other LLMs across the entire workflow — capturing requirements, designing integrations, generating integration specs, writing code, testing and deployment; the expectation is LLM-assisted work at every stage, not just at the keyboard
• Represent FourKites from a technical lens during presales engagements — articulate integration architecture, agentic workflow capabilities, and platform extensibility to prospective enterprise customers alongside the Solutions and Sales teams
• Join scoping and strategic customer calls alongside the SCA team to tackle the highest-complexity technical and product questions — come in with a point of view, not just answers
• Perform code reviews on integration and AI workflow work from FDEs and enforce quality standards before deployment
• Mentor FDEs — pair on hard problems, review their work consistently, and take accountability for their growth
• Identify reusable integration patterns and AI workflow templates and formalize them for the team library
• Scope and estimate level of effort for projects accurately and hold yourself accountable to those estimates
• Collaborate with Implementation Managers, Customer Success Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer outcomes
  
  

What We're Looking For

• 5–8 years of software engineering experience, with meaningful depth in integration engineering, system design, or a customer-facing technical role — what matters is the complexity and ownership of what you have built
• Strong proficiency in Java (required) and one or more of: Python or Ruby - writes clean, production-grade code with test coverage, clear design rationale, and a standard other engineers can follow
• Strong foundations in data structures and algorithms — designs systems that perform at scale, reasons about complexity tradeoffs under pressure, and makes the right architectural call for high-throughput, low-latency integration scenarios
• Strong software design skills — architects integration and AI workflow systems that are modular, resilient, observable, and built to evolve; can articulate the design, defend the tradeoffs, and produce a diagram that makes it legible to others
• Writes optimized code at speed — takes a customer problem from discovery to deployed solution faster than traditional development cycles; the ability to compress the build cycle without compromising quality is what enables customers to move faster
• Innovative problem solver — brings genuine creativity to hard integration and AI workflow challenges; finds approaches that are technically sound, elegant, and often non-obvious; complexity doesn't slow you down, it sharpens your thinking
• Deep expertise in enterprise integration patterns and how to apply them across complex, multi-system — knows when to apply which approach and can justify the tradeoffs
• Hands-on experience designing and deploying agentic AI workflows end-to-end using LangGraph or equivalent — not configuring templates, architecting systems
• Uses Claude, OpenAI, or equivalent LLMs across the full workflow — requirements documentation, integration design, spec generation, code generation, testing and deployment; treats LLMs as a core engineering capability, not a productivity shortcut
• Proven ability to run technical discovery sessions with enterprise customers independently and translate ambiguous business requirements into concrete technical specs
• Comfortable deploying agentic workflows live in a customer call — handles configuration, troubleshooting, and edge cases in the moment
• Strong SQL proficiency — writes queries to investigate customer data issues and validate integration output

Preferred Qualifications

• Experience in supply chain, logistics, transportation, or B2B SaaS platforms is a strong plus
• Deep familiarity with enterprise integration patterns and a track record of applying them to complex, multi-system enterprise environments
• Familiarity with EDI standards, carrier integrations, TMS/WMS systems, and supply chain data flows
• Experience with low-code/no-code workflow automation platforms such as Pipedream, n8n, Temporal, or equivalent
• Snowflake experience and familiarity with large-scale data investigation across multi-tenant environments
• Proficient with Lucidchart, Miro, draw.io, or similar tools to document and communicate integration architectures and agentic workflow designs visually — customers and internal stakeholders should be able to read your design without needing to ask what it means

Background working in a Forward Deployment, Field Engineering, or similar customer-embedded technical role


Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

Benefits

• Medical  benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits 
• Mental Wellness support and guidance 
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why we're hiring:

WPP Media is embarking on a transformative data journey through Databridge—our internal comprehensive data strategy and framework designed to unify our fragmented global data landscape. We are moving from isolated, market-specific implementations to a standardized, scalable, cloud-agnostic, and AI-ready data platform built on a modern tech stack: dbt, Databricks, Python (dlthub), and GitHub Actions. 

 As Data Operations Lead, you will establish and head our new Data Integration & Operations team in Chennai. This is a build-and-run role: you'll define how the team operates while leading day-to-day delivery of operational excellence across global data products. 

 You will be the custodian of production—owning the operational layer including CI/CD automation, deployment pipelines, monitoring, data quality enforcement, incident management, and support. This role requires deep technical knowledge of Databricks and modern data platforms, alongside the ability to lead, mentor, and scale a growing team.

What you'll be doing:

Technical Ownership & Execution 

• Lead the team responsible for data integration, orchestration, and platform operations across Azure and GCP environments 

• Build and maintain automated CI/CD pipelines using GitHub Actions and Databricks Asset Bundles for data workflows 

• Design platform-wide monitoring, logging, and alerting covering pipeline execution, data quality, SLA compliance, and cost 

• Manage production deployments and own centralized job orchestration via Databricks Jobs/Workflows (scheduling, dependencies, retries, notifications) 

• Implement comprehensive data quality testing and validation using dbt's testing framework and custom checks 

Operational Standardization 

• Create and roll out standard operating procedures, runbooks, onboarding guides, and automation patterns 

• Establish reusable deployment frameworks and project templates for consistent implementation across markets 

• Build and maintain the Central Data Solution Repository with reusable assets (dlthub pipelines, dbt models, tests, macros) 

• Define repeatable deployment patterns ensuring standards and best practices are followed globally 

Platform Support & Governance 

• Set up and manage SLAs, incident workflows, and escalation models 

• Proactively identify and resolve operational risks in cloud-based data platforms 

• Partner with DevOps to leverage Databricks Unity Catalog for governance, access control, and lineage 

• Enforce data quality standards and governance policies embedded within pipeline code 

Team Leadership 

• Lead and mentor the Data Integration & Operations team in Chennai 

• Shape the team's operating model, priorities, and capabilities 

• Act as subject matter expert and escalation point for technical operations 
• Facilitate regular retrospectives to drive continuous improvement and optimize processes 
• Collaborate with Data Engineering, DevOps, and Product teams globally 

What you'll need:

Experience 

• 7+ years in data operations, platform engineering, or data engineering with hands-on production experience 

• 3+ years in technical leadership or team lead capacity, with proven ability to build and scale teams 
• Demonstrated experience establishing DataOps practices and operational frameworks from the ground up 

Technical Expertise 

• Deep, hands-on experience with Databricks platform, specifically: 

• Databricks SQL Warehouses, Unity Catalog, Jobs/Workflows 

• Databricks Asset Bundles for Infrastructure as Code 

• Delta Lake performance optimization 

• Strong proficiency with dbt (Core): project structure, macros, tests, documentation, CI/CD integration, production troubleshooting 

• Expert-level cloud platform knowledge (Azure and/or GCP): 

• Object storage (ADLS/GCS), secret management (Key Vault/Secret Manager) 

• Infrastructure as Code (Terraform) 

• CI/CD mastery with GitHub Actions: workflow design, secrets management, automated testing and deployment 

• Proficient in Python for automation and scripting (experience with dlthub is a major plus) 

• Strong SQL skills for data validation, quality testing, and troubleshooting 

Operational & Leadership Skills 

• Proven ability to design operational frameworks: monitoring, alerting, incident management, SLA tracking 

• Experience managing production data platforms with high uptime requirements 

• Excellent communication skills with ability to articulate technical concepts to diverse audiences 
• Strong documentation skills and commitment to knowledge sharing 

• Preferred Skills 

  • Experience working in multi-cloud environments (Azure + GCP) 
  • Familiarity with Power BI or similar BI platforms 
  • Understanding of FinOps practices for cloud cost optimization

Who Should Apply 

 This role is ideal for candidates with: 

• Real, hands-on project experience building and running production data platforms at scale 

• Proven leadership in establishing DataOps practices and growing high-performing teams 

• Deep technical expertise in the Databricks ecosystem and modern data stack 

• Entrepreneurial mindset—comfortable with ambiguity and building systems from the ground up 

 This role is not a fit if your experience is primarily theoretical, course-based, or lacks production-grade exposure to the core technologies outlined above. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Job Overview:

We are looking for a senior technical lead to design, scale, and govern enterprise-grade data platforms across Microsoft Fabric, Databricks, and Snowflake. The role focuses on defining data architecture standards, enabling AI/GenAI-ready platforms, leading engineering teams, and delivering secure, high-performance cloud data solutions that support analytics and business outcomes.

Key Responsibilities

• Lead the design and implementation of scalable data platforms using Microsoft Fabric, Databricks and Snowflake including Pipelines, Notebooks, Lakehouse, Data Warehouse, and Semantic Models.
• Define end-to-end data architecture standards, patterns, and best practices across ingestion, storage, transformation, modeling, and consumption layers.
• Guide technical decisions on compute patterns, storage optimization, pipeline orchestration, and data modeling frameworks.
• Evaluate and integrate emerging technologies to modernize the platform and enable AI/GenAI workloads.
• Partner with AI/ML teams to productionize models and integrate them with enterprise data workflows.
• Ensure data governance, lineage tracking, and metadata standards to support trustworthy AI initiatives.
• Champion data governance, security, privacy, and compliance requirements within the platform.
• Implement observability frameworks for pipeline monitoring, performance tuning, and reliability engineering.
• Drive continuous improvement initiatives to enhance platform robustness and engineering productivity.
• Work closely with product owners, business stakeholders, architects, and analytics teams to translate requirements into scalable technical solutions.
• Serve as the primary technical point of contact for data platform projects and stakeholders.
• Communicate technical roadmaps, project risks, and delivery plans clearly and effectively.
• Develop and deliver dashboards and reports using Power BI and Tableau.

Key Skills:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or equivalent professional experience.
• 12+ years of experience in data engineering, data platform development, or cloud data architecture.
• 3+ years in a technical leadership or team management role.
• Mandatory deep hands-on expertise with Microsoft Fabric, Snowflake or Databricks:
  • Pipelines
  • Notebooks
  • Lakehouse
  • Data Warehouse
  • Semantic Models
• Strong proficiency in PySpark, distributed compute, and data transformation frameworks.
• Advanced SQL capabilities and experience building stored procedures for transactional and analytical workloads.
• Proven track record in designing and delivering large-scale data platforms in cloud environments (Azure preferred).
• Solid understanding of AI/ML data workflows, GenAI dataset preparation, and integration patterns.
• Demonstrated ability to lead engineering teams, drive architectural decisions, and oversee complex technology implementations.
• Strong communication, stakeholder management, and technical documentation skills.
• Proficiency in creating interactive dashboards and reports using Power BI and Tableau.

Job Overview:

We are seeking an experienced Senior Data Engineer to build and optimize scalable data platforms using Microsoft Fabric, Databricks (and/or Snowflake). The role focuses on designing reliable data pipelines, lakehouse and warehouse models, and semantic layers that enable enterprise analytics, BI, and AI/Gen AI use cases.

You will work closely with analytics, BI, and data science teams to deliver high-quality, performant, and governed data solutions, while driving best practices in data engineering, optimization, and platform design.

Key Responsibilities

• Design, build, and maintain end-to-end data solutions on Microsoft Fabric, Databricks, including Pipelines, Notebooks, Lakehouse, Data Warehouse, and Semantic Models.
• Implement scalable data ingestion, transformation, and loading (ETL/ELT) using Fabric Pipelines and PySpark.
• Develop robust data models and schemas optimized for analytics, reporting, and AI-driven consumption.
• Create and maintain semantic models to support Power BI and enterprise BI solutions.
• Engineer high-performance data solutions that meet requirements for throughput, scalability, quality, and security.
• Author efficient PySpark and SQL code for large-scale data transformation, data quality management, and business rule processing.
• Build reusable framework components for metadata-driven pipelines and automation.
• Optimize Lakehouse and Data Warehouse performance, including partitioning, indexing, Delta optimization, and compute tuning.
• Develop and maintain stored procedures and advanced SQL logic for operational workloads.
• Design and prepare feature-ready datasets for AI and GenAI applications.
• Collaborate with data scientists and ML engineers to productionize AI pipelines.
• Implement data governance and metadata practices required for responsible AI.
• Leverage Fabric, Databricks capabilities to orchestrate and monitor AI-related data workflows.
• Apply data governance, privacy, and security standards across all engineered assets.
• Implement monitoring, alerting, and observability best practices for pipelines and compute workloads.
• Drive data quality initiatives, including validation frameworks, profiling, and anomaly detection.
• Partner with analytics, BI, data science, and product teams to understand requirements and translate them into technical solutions.
• Mentor junior engineers and contribute to engineering standards and patterns.
• Participate in architecture reviews, technical design sessions, and roadmap planning.
• Develop and deliver dashboards and reports using Power BI and Tableau.

Required Skills:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or equivalent experience.
• 7+ years of professional experience in data engineering or a related discipline.
• Mandatory hands-on expertise with Microsoft Fabric, Databricks or Snowflake including:
  • Pipelines
  • Notebooks
  • Lakehouse
  •  Data Warehouse
  • Semantic Models
• Advanced proficiency in PySpark for distributed data processing.
• Strong command of SQL for analytical and operational workloads.
• Experience developing and optimizing stored procedures and complex SQL transformations.
• Understanding of GenAI architectures, vectorization, embedding pipelines, and data preparation for LLM use cases.
• Strong knowledge of data modeling, ETL/ELT patterns, and modern data lakehouse principles.
• Experience designing and optimizing large-scale data pipelines in cloud environments (Azure preferred).
• Excellent problem-solving skills with the ability to analyze complex data workflows.
• Proficiency in creating interactive dashboards and reports using Power BI and Tableau.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle  to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

To be successful in this role, you need:

• The ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Basic qualifications:

• 1+ years of hands-on Appian technical experience.
• Experience with object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% to support customer engagement

Principal Technical Consultant - Chennai

Description

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for working with our partners and customers to bring their best ideas to life. Joining the Customer Success team at Appian will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Principal Technical Consultant to join our Customer Success team. In this role, you will be engaging with our partners and customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own. 

Basic qualifications:

• You have 10+ years of overall IT experience with 8+ years of hands-on Appian technical experience.

• B.Tech./B.E. in Computer Science, Information Technology or related field/degree.

• Appian Lead Developer certified.

• Willingness to travel up to 20% to support customer engagements.

#LI-EC1

To be successful in this role, you need:

• Passion for mentoring/developing others and experience leading teams through post-sale software implementation

• Ability to work with clients to define business processes and gather functional and technical system requirements

• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems

• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)

• Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)

• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services 

• Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred. 

Some of the tools and resources we will equip you with include: 

• Training: During your first few weeks of joining Appian, not only will you go through comprehensive onboarding and training, but you will also complete a Customer Success specific bootcamp to prepare you for your role of CS Principal Technical Consultant.

• Growth: Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow Customer Success members, guild participation, or free online trainings, there is always somewhere to turn for technical and professional growth.

• Career: Customer Success career planning concentrates on three main tracks - technical, focus, and business and it’s up to you to decide where your passions lie. Each employee will be matched with an advisor who will be your go to resource for all career questions and guidance. They can help with anything from questions about promotions to which track is right for you.  

• Culture:  Appian’s Customer Success group is quickly expanding but the culture continues to make the department feel like a small community. Many social events are planned in the India office and virtually while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time.

The Team  
 

CRM & SDK team is focusing on integrating Five9 dialer into multiple CRM systems and works with variety of backend and frontend technologies  
 
 
The Role Purpose 

• Be part of an agile team to develop a scalable, highly available global voice platform 

• Collaborate with Product Managers, Architects, Engineering leaders and Test Engineers Understand performance and scalability principles and apply them when developing software 

• Troubleshoot and support current platform in production (we embrace DevOps) Designs, develops, troubleshoots, debugs, and implements software code using JavaScript, Java, Spring, and related technologies 

• Write unit and functional tests, be able to document and communicate clearly 
   

Skills, Competencies and Qualifications Required 

• 5+ years of industry experience in backend development (Java) 

• 5+ years of industry experience in frontend development (JavaScript, TypeScript, React) 

• Deep knowledge and experience with frameworks such as Spring 

• Hands on Experience in designing and implementing scalable, high performing Microservices providing REST APIs 

• Strong expertise in web development technologies, including HTML, CSS, and modern front-end frameworks. 

• Experience working with cloud platforms such as GCP or AWS. 

• Expertise server-side technologies and databases (SQL or NoSQL). 

• Experience working on complex problems spanning multiple products and systems 

• Experience working within an Agile/Scrum team Positive, self-motivated and enthusiastic attitude with a strong sense of ownership 

• Strong communication skills, both verbal and written 
   

Desirable 

• Hands-on experience with Kubernetes for container orchestration. 

• Knowledge of real-time communications (SIP, RTP, etc.) is a plus. 

• Experience with Backbone, Handlebars. 

• Experience with automated testing frameworks (Nightwatch) 

Other Requirements 

This position requires the ability to be On Call. 

Key Relationships 

• There are no direct reports to this role. Key stakeholders include: 

• Service owners and their teams 

• Technical leadership and senior management, including VPs 

• Engineering teams 

• Network and Telecom teams 

• Customer service teams 

• Compliance and infosec teams 

• This is not a customer-facing role.