Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day. 

You will help us scale our Customer Solutions team, develop great mobile user experiences and deliver exceptional solutions to our customers. Reporting directly to the Director of Engagement Manager, you own the full product lifecycle from initial customer contact, through planning, design, estimation, budget management, execution and delivery. 

CMT is looking for a collaborative, customer-committed, and creative Senior Engineering Manager who wants to join us in making roads safer by making drivers better! 

Responsibilities: 

• Own the end-to-end engineering delivery and reliability of the DriveWell Portal (CMT’s customer-facing telematics platform), balancing new feature development, BAU, and production stability
• Lead the visioning and execution of the next-generation DriveWell Portal
• Drive cross-functional collaboration across Commercial Mobility, Crash & Claims, and other platform systems to enable a unified portal experience
• Plan and execute migration and consolidation of legacy and support portals into the DriveWell platform with minimal customer disruption
• Ensure high system availability and performance through active engagement in production monitoring and incident management
• Partner with Product and customer-facing teams to prioritize and resolve customer-impacting issues
• Build and lead a high-performing engineering team

Qualifications: 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
• 8–12+ years of software engineering experience, including 3–5+ years in an engineering leadership role
• Proven track record of owning and delivering production-grade, customer-facing platforms, with direct ownership of system availability, performance, and reliability
• Strong hands-on experience in designing and operating scalable systems (microservices, web architectures, high read-volume systems), including the ability to analyze production logs, monitor system health, and debug complex production issues
• Experience working in cloud environments (AWS preferred) with modern engineering practices (CI/CD, monitoring, observability)
• Demonstrated ability to drive execution in fast-paced, high-change environments, balancing roadmap, BAU, and production priorities
• Experience leading distributed teams and cross-functional stakeholders (Product, QA, Support, Customer Success), and building high-performing engineering teams

Compensation and Benefits: 

• Fair and competitive salary based on skills and experience 
• Equity may be awarded in the form of Restricted Stock Units (RSUs) 
• Medical Benefits (Health insurance, Personal accident insurance, Group term life insurance), gratuity, parental leave, sick leave and public holidays 
• Employees are eligible for flexible allowances which includes Leave Travel Assistance, Telephone/Mobile Expenses, Professional development expenses, Meals Coupon, Vehicle Reimbursement 
• Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks: 

• Feel great working to improve road safety around the world! 
• Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness 
• Extensive education and employee assistance programs 
• CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion: 

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. 

We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team. 

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA. To learn more, visit www.cmtelematics.com and follow us on X @cmtelematics.

About Us:

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning

Primary Responsibilities: 

• Acts as a client advocate and a point of escalations for client service delivery needs.
• Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met.
• Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations. 
• Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
• Assists with preparation and delivery of operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.
• Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship.
• Supports critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver. 
• Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
• Demonstrates product knowledge, supporting recommendations to clients, strengthening the relationship as well as exceeding expectations.
• Supports operational meetings focused on ITSM governance and SLA adherence.
• Tracks and reports moves, additions, and changes to client assets.
• Prepares and delivers operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Required Qualifications

• 2+ years of IT Service Management experience in a client-facing role
• Operational ability in diverse, large-scale, multi-platform, outsourced environments
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
• Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking
• Willing to travel as required (e.g., client service reviews at client site)

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Systems Programmer, Hardware Configuration - Senior Solution Delivery Architect, MF Hardware

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. 

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. 

HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION 

Position Summary  

As the Senior Solution Delivery Architect, you will be responsible for configuration of mainframe hardware equipment such as HCD, IOGEN and IOCP.  During new client migrations, you will be the point person for configuring client environments within Ensono data centers to mimic existing client environment. You will serve as an escalation point for mainframe hardware issues such as failed Tape Drives, offline devices, and Call Home.  You will be responsible for coordinating and applying hardware MES’s.  To support hardware lifecycle activities, you will be responsible for upgrading existing client’s hardware including Mainframe CPU’s, DASD and Tape. 

What You Will Do:

• Define (GEN) mainframe equipment to be connected to Mainframe CPU
• Support existing mainframe equipment for functionality, break/fix, and upgrades
• Evaluate client systems for migrating into Ensono data centers
• Evaluate proposed solutions for supportability

What You Will Need:

• 7 years experience working within a z/OS environment supporting Tape, DASD, CPU, and other mainframe hardware equipment. 
• Experience creating HCD and IOCP for zOS, zVM, and zVSE in a complex, geographically dispersed multi data center environment. 
• Be able to support multiple client hardware upgrades and data center migrations. 
• Senior level familiarity with Z Series HMC and support element.  
• Ability to lead new customer hardware migrations and current client hardware upgrades with little direction.  
• Above average understanding of the network connectivity requirements for the mainframe, DASD and Tape subsystem HMCs. 
• Ability to interact with account management and project managers. 
• Experience interacting with vendors and geographically disperse Data Center support staff and implementation teams. 
• Strong analytical, problem definition, and problem resolution skills. 
• Able to follow multiple ITSM processes and procedures.  Good familiarity with Excel, Visio and MS Project or their equivalent. 
• Ability to evaluate proposed architecture for supportability prior to sharing with clients. 
• The successful candidate will be able to design hardware solutions to meet client and business requirements. 
• Above average knowledge of the z/OS operating system.  
• Familiarity with tape and DASD replication methodologies for various mainframe vendors. 
• Build and maintain mainframe DR configurations for multiple clients at multiple different Recovery Facilities. 
• Participate in Disaster Recovery Tests. 
• Familiarity with data encryption technologies on the mainframe. 
• Familiarity with Putty. 
• Ability to mentor and train Jr. Hardware Configuration team members 
• Knowledge of z/VM or z/Linux considered a plus. 

Why Ensono? 

Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.  

• We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Wellness program
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.  

About Us (Ensono) 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L3 ARO Engineer ensures end-to-end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point, leads major incidents, performs deep diagnostics (especially for Java and .Net based systems), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.
• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
• Own technical RCAs, drive long‑term and systemic remediation.
• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters, analyze thread/heap dumps, and improve performance.
• Influence application architecture for fault tolerance, scalability, and recoverability.
• Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell.
• Develop frameworks for health validation, automated recovery, and compliance checks.
• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware.
• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.
• Clear communication during high‑pressure incidents.
• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.
• Fast‑paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Role Summary

The Application Management Support (AMS) Manager is responsible for ensuring the reliability, stability, and performance of enterprise applications through effective ITIL‑based service management and modern SRE (Site Reliability Engineering) practices. This role leads the application support function by managing incidents, problems, changes, and service requests while also driving automation, observability, and continuous improvement. The AMS Manager collaborates closely with cross‑functional teams, including Development, Infrastructure, and SRE, to enhance application performance, reduce operational toil, and improve service availability. By leveraging ITIL frameworks for governance and SRE principles for engineering excellence, the AMS Manager ensures predictable service delivery, proactive issue resolution, and high levels of user satisfaction.

Key Responsibilities 

Team Management:

• Lead, mentor, and develop a team of application support specialists.
• Assign tasks and responsibilities, ensuring efficient workload distribution.
• Conduct regular performance evaluations and provide feedback to team members.
• Encourage adoption of modern operational practices, including  SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.

Support Operations:

• Oversee the day-to-day operations of the application support team.
• Ensure timely and effective resolution of incidents and service requests.
• Develop and implement support processes and best practices to improve service delivery.
• Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline.
• Ensure adherence to ITIL practices to maintain consistent and structured service operations.

Incident and Problem Management:

• Monitor and manage the incident lifecycle, ensuring adherence to SLAs.
• Analyze incident trends and identify root causes of recurring issues.
• Collaborate with development and infrastructure teams to implement permanent solutions.
• Conduct structured Root Cause Analysis and ensure follow‑through on preventive and corrective actions.
• Utilize basic SRE metrics (like error patterns or service health indicators) where relevant to improve reliability.

Stakeholder Collaboration:

• Work closely with business units to understand their application needs and priorities.
• Liaise with vendors and third‑party service providers to ensure optimal application performance.
• Communicate effectively with stakeholders regarding application issues and updates.
• Collaborate with engineering, DevOps, or SRE teams during releases, upgrades, and planned enhancements to ensure smooth and reliable deployments.

Continuous Improvement:

• Identify opportunities for process improvements and automation within the support function.
• Lead initiatives to enhance application performance, reliability, and user experience.
• Stay updated on industry trends and emerging technologies to drive innovation.
• Apply relevant SRE concepts — such as proactive monitoring, stability improvements, and automation — to strengthen overall service quality.

Reporting and Documentation:

• Generate and present regular reports on support activities, performance metrics, and improvement initiatives.
• Ensure the maintenance of comprehensive support documentation and knowledge base articles.
• Track operational performance, including SLAs and relevant reliability indicators, to support continuous service improvements.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A Master’s degree or relevant certifications (ITIL, Cloud, SRE Foundation) is a plus.

Experience:

• 10+ years of overall experience in IT, with strong exposure to application support, IT operations, or production systems.
• Proven experience in an Application Support, Application Management, or IT service management role.
• Minimum 3–4 years of experience leading and managing a technical/application support team, including performance management and team development.
• 5+ years of hands-on experience in application support or a related domain, with strong troubleshooting and analytical skills.
• Experience working with ITIL processes such as Incident, Problem, Change, and Service Request Management.
• Understanding or practical exposure to SRE concepts like proactive monitoring, automation, reducing operational toil, and improving reliability.
• Experience collaborating with cross-functional teams (Development, Infrastructure, DevOps/SRE, vendors) to ensure application stability and performance.
• Exposure to environments require high availability, performance tuning, and continuous operational improvement.

Skills:

• Strong leadership and team management skills, with the ability to guide and develop high-performing support teams.
• Excellent problem‑solving, analytical, and decision-making abilities.
• Effective communication and interpersonal skills for managing stakeholders, users, and cross‑functional teams.
• Ability to manage multiple priorities, handle pressure, and operate effectively in business‑critical situations.
• Strong customer‑centric mindset and commitment to service excellence.
• Understanding of modern operational practices, including basic SRE concepts such as proactive monitoring and automation (advantageous).

Technical Skills:

• In-depth knowledge of enterprise software applications, application architectures, and IT infrastructure components.
• Strong understanding of ITIL processes and best practices across Incident, Problem, Change, and Service Request Management.
• Experience with application monitoring tools, log analysis, and performance management platforms.
• Proficiency in using support tools and ticketing systems (e.g., ServiceNow, Jira, Remedy).
• Ability to collaborate with development, infrastructure, and DevOps/SRE teams to improve application reliability and stability.
• Prior experience as an Application Support Manager or in a similar leadership role.
• Familiarity with automation opportunities within support operations is a plus.

Working Conditions:

• May require on-call support or work outside regular business hours for high‑priority incidents, releases, or maintenance activities.
• Ability to work in a dynamic, fast‑paced, and high‑availability environment.
• Hybrid working model, depending on organizational requirements.

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."

About Us 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

Role Summary

The L2 ARO Engineer provides advanced application support, focusing on Java and .Net based troubleshooting, incident resolution, RCA, change support, and reliability improvements. The role serves as the primary escalation point for L1, partnering with development, infrastructure, and middleware teams to ensure availability, performance, and operational excellence.

Key Responsibilities

Incident & Problem Management

• Own end‑to‑end resolution of incidents escalated from L1.
• Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
• Actively participate in or lead Major Incident (MI) bridges.
• Perform RCA and implement permanent fixes.
• Identify recurring issues, trends, and preventive actions.

Change, Release & Operational Readiness

• Review and support production changes related to applications/middleware.
• Perform post‑change validation and production checkouts.
• Highlight risks related to Java versions, certificates, dependencies, and configurations.
• Ensure applications meet availability, performance, and resilience targets.

Monitoring, Automation & Maintenance

• Monitor application health, performance metrics, and system behavior.
• Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
• Improve monitoring dashboards, alerts, and observability coverage.
• Maintain and update runbooks, SOPs, and KB articles.

Collaboration & Stakeholder Communication

• Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
• Serve as the primary operational contact for assigned applications.
• Provide clear technical updates during incidents and changes.

Skills & Qualifications

Technical Skills

• Strong Java and .Net fundamentals and troubleshooting.
• Strong Unix/Linux and networking skills.
• Scripting (Shell/Python/PowerShell) – development & optimization.
• Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
• Solid understanding of ITSM processes (Incident, Problem, Change).
• Experience in RCA, DR validation, and resilience operations.

Soft Skills

• Strong analytical and problem-solving capabilities.
• Ownership mindset and ability to handle high pressure issues.
• Clear communication with stakeholders at all levels.

Experience & Education

• 3–6 years in application support, production operations, or ARO.
• Bachelor’s degree in engineering, Computer Science, or equivalent.

Working Conditions

• Rotational shifts including nights/weekends/holidays.
• Fast-paced environment with multiple priorities.
• Hybrid working model

 "We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

We are embarking on a transformative journey with DriveWell Atlas, a groundbreaking initiative to build a family of novel AIs on telematics data. As a Senior Machine Learning Engineer, Foundation Models on the DriveWell Atlas team, you will help design and develop next-generation AI models that advance CMT’s capabilities in risk assessment, driver engagement, crash detection, and claims processing. This role offers the opportunity to work at the intersection of cutting-edge AI research and real-world telematics applications.

CMT is looking for a collaborative, customer-committed, and creative Senior Machine Learning Engineer, Foundation Models who wants to join us in making roads safer by making drivers better!

Responsibilities:

• Contribute to the design, training, and deployment of novel AI models for telematics applications
• Develop algorithms that model physical phenomena associated with vehicle and human movement
• Explore and implement advanced self-supervised learning methods tailored to multi-modal telematics sensor data
• Fine-tune upstream pretrained models or leverage their embeddings to solve downstream telematics tasks such as crash detection, driver risk scoring, and claims processing
• Build models robust to noise, missing data, and diverse real-world operating conditions
• Collaborate with engineers and product teams to integrate AI models into production systems
• Develop scalable training and inference pipelines using frameworks such as Ray, PyTorch DDP, or Horovod
• Optimize models for efficient deployment across cloud and edge/mobile environments
• Stay current with AI/ML research, applying new techniques to real-world telematics challenges
• Document and present findings, contributing to CMT’s AI/ML knowledge base
• Support junior team members through code reviews, collaboration, and knowledge sharing
• Complete any additional tasks as they arise

Qualifications:

• Bachelor’s degree or equivalent years of experience and/or certification in Artificial Intelligence, Computer Science, Electrical Engineering, Physics, Mathematics, Statistics, or a related field
• 4+ years of relevant experience in AI/ML (post-degree)
• Strong hands-on experience developing and training deep learning models, preferably transformers for time-series or multimodal data
• Familiarity with self-supervised learning and representation learning on noisy sensor data
• Proficiency in Python and data science libraries (e.g., Pandas, NumPy, scikit-learn)
• Strong experience with PyTorch (preferred) or TensorFlow for deep learning
• Practical experience with distributed training methods and efficient model training
• Experience with data processing pipelines and ML infrastructure (e.g., Spark, Airflow, Docker, AWS/GCP/Azure)
• Excellent problem-solving skills and ability to translate complex business problems into AI solutions
• Strong communication skills to effectively present technical concepts to diverse audiences
• Product-focused mindset with a track record of delivering impactful ML solutions

Nice to Haves:

• Master’s or PhD preferred
• Experience with model interpretability and explainability techniques (XAI)
• Familiarity with ethical AI principles, bias detection, and mitigation strategies
• Exposure to MLOps practices for managing the ML lifecycle
• Publications or open-source contributions in AI/ML

Compensation and Benefits:

• Fair and competitive salary based on skills and experience
• Equity may be awarded in the form of Restricted Stock Units (RSUs)
• Medical Benefits (Health insurance, Personal accident insurance, Group term life insurance), gratuity, parental leave, sick leave and public holidays
• Employees are eligible for flexible allowances which includes Leave Travel Assistance, Telephone/Mobile Expenses, Professional development expenses, Meals Coupon, Vehicle Reimbursement
• Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

• Feel great working to improve road safety around the world!
• Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
• Extensive education and employee assistance programs
• CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. 

We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team. 

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA. To learn more, visit www.cmtelematics.com and follow us on X @cmtelematics.

More about the role:

Burson is looking for a Senior Public Relations Manager for our Chennai Location. The individual will join our client servicing team and work with the Pharma, Health & Wellness Practice.  For this requirement we are looking for a senior manager with good understanding of the Healthcare sector. As a Senior Account Manager, you are expected to support day-to-day client activities and provide guidance to junior team members through ongoing counsel and effective delegation. You will contribute to Burson’s performance by managing client relationships and integrated communication (IC) programs, satisfying, and delighting clients, helping, generate new business and growing existing accounts. You are required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability. 

What you'll do:

Client Service:

• Stay current on your clients’ businesses, industries and competitors and use your knowledge to develop comprehensive, strategic, and integrated communications programs that complement the client’s business objectives and deliver results.
• Responsible for client delight on a day-to-day level as the operations lead
• Act as a day-to-day client leader and maintain a clear and consistent communication channel between the client and the account team.
• Responsible for establishing trust, facilitating coordination, and identifying avenues for growth.
• Be actively involved and oversee quality implementation for one or a group of accounts within time and budget constraints.
• Manage client relationships and be the client’s key contact, counselor, and strategic thinker. You are always the first port of call for clients.
• Responsible for institutionalizing knowledge and are the catalysts for internal collaboration across practices & COEs.
• Timely Decision Making – The ability to identify a problem and find solutions.   Make decisions in a timely manner, using available information and under tight deadlines.
• Have strong verbal and written communication skills including development of various types of materials such as Q&A, key messages, holding statements, press release etc.
• Responsible for quality check (especially as in integrator for human and AI work
• Be able to support the senior managers and leaders in resolving client issues.
• Maintain a strong rapport with journalists/bloggers/media members who cover your clients’ industries and businesses to optimize channels.
• Help develop media strategies, write pitch letters, and respond to media queries.
• Build efficiency within the team & focus on AI fluency within the team.
• Stay updated on social media channels, trends and analytical tools and make recommendations to strengthen our capabilities.
• Support the digital media strategy implementation.
• You must possess a strong familiarity with how Generative AI tools are used across communications programmes, especially in planning, research, ideation, content creation, and daily operations.  

Experience that contributes to success:

• Graduation / post-graduation in Public Relations or Communication.
• Minimum 5+ years of work experience in public relations or the communications industry with at least two years leading a team.
• Looking for someone who has a good understanding of the healthcare sector.

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

CMT is seeking a senior level Cloud Software Engineer to produce scalable software solutions to reliably collect and manage data from sensors on smartphones and connected devices in vehicles. In this role, you will design architecture, build front end applications, and build features and applications that meet the needs of our customers. If you’re interested in using your skills to make the world's roads and drivers safer, we’d like to meet you.

CMT is looking for a collaborative, customer-committed, and creative Senior Software Engineer, Full Stack who wants to join us in making roads safer by making drivers better!

Responsibilities:

• Solve complex problems and transform them into business solutions in collaboration with team members
•  Analyze and translate business and functional specifications and change requests into technical specifications suitable for implementation
• Able to independently transform complex technical requirements into smaller implementable pieces; able to implement performant software solutions that are maintainable, scalable, reliable and testable
• Participate in code and design reviews
• Train and guide junior developers on proper software development procedures and methods
• Follow company defined development and operational standards and processes
• Provide on-call support during business critical emergency scenarios.
• Support and troubleshoot production issues as needed
• Complete any additional tasks as they arise

Qualifications:

• Bachelor’s degree or equivalent years of experience and/or certification in Computer Science or related field
• 4+ years of relevant experience in web application development and programming
• Knowledge of Django or a similar middleware is a must
• Should be Hands on and passionate to code and familiar with using AI tools like co-pilot and cursor
• Top-notch programming skills and knowledge of modern HTML/CSS, jQuery
• Proficiency with Python and ReactJS
• Proficient and SQL and Postgres Database knowledge is an added advantage
• Strong experience throughout the stack web applications, API and database
• Knowledge of, and ability to use, relational database systems
• Good understanding of how web applications work
• Proven ability to deliver results
• An analytical mindset
•  Ability to commute to our CMT, Chennai office 3 days per week

Compensation and Benefits:

• Fair and competitive salary based on skills and experience
• Equity may be awarded in the form of Restricted Stock Units (RSUs)
• Medical Benefits (Health insurance, Personal accident insurance, Group term life insurance), gratuity, parental leave, sick leave and public holidays
• Employees are eligible for flexible allowances which includes Leave Travel Assistance, Telephone/Mobile Expenses, Professional development expenses, Meals Coupon, Vehicle Reimbursement
• Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

• Feel great working to improve road safety around the world!
• Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
• Extensive education and employee assistance programs
• CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. 

We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team. 

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA. To learn more, visit www.cmtelematics.com and follow us on X @cmtelematics.