Why we're hiring:

The Enterprise Security Architect at WPP will be a pivotal role, responsible for defining and evolving the security architecture within WPP. This role ensures that WPP's technology landscape is designed with security, resilience, and compliance as fundamental pillars. The architect will bridge the gap between business objectives, regulatory requirements, and technical implementation, specifically focusing on embedding security best practices.

Operating heavily in the Cyber Risk and Compliance function, the role will have a strong Security Operations architecture focus and will be key to ensuring the Security Operations function is successful and effective.  

This role offers a unique opportunity to shape the security foundation of one of the world's leading creative transformation companies. You will work on cutting-edge technologies, collaborate with diverse global teams, and directly contribute to protecting WPP's intellectual property, client data, and brand reputation in an evolving digital landscape.

What you'll be doing:

Security Architecture Strategy: Develop, maintain, and communicate the domain-specific security architecture vision, strategy, and roadmap, ensuring alignment with WPP's overall enterprise security strategy and business goals.

Secure Design & Development: Provide expert architectural guidance and oversight for key projects and initiatives within the domain, advocating for secure design principles, patterns, and practices throughout the software development lifecycle.

 Compliance & Governance: Ensure that architectural designs and implementations adhere to relevant regulatory compliance frameworks (e.g., GDPR, CCPA, ISO 27001) and internal security policies. Participate in security audits and assessments, translating findings into actionable architectural improvements.

 Threat & Risk Management: Conduct architectural risk assessments and threat modelling within the domain, identifying potential vulnerabilities and recommending appropriate mitigating controls. Integrate risk management practices into architectural decision-making.

 Cybersecurity Integration: Embed advanced cybersecurity concepts, technologies, and best practices (e.g., identity and access management, data protection, network security, incident response capabilities) into the domain's architecture.

Standards & Patterns: Define and promote security architecture standards, guidelines, and reusable patterns for the domain to foster consistency, efficiency, and robustness across solutions. Create associated designs and artefacts as the requirement arises. 

Stakeholder Collaboration: Work closely with other Enterprise Architects, Security Operations, CISO office, Development Teams, Product Owners, and Legal/Compliance to translate security requirements into technical solutions and gain consensus on solutions and architectural direction.

Technology Evaluation: Research, evaluate, and recommend new security technologies and architectural approaches that can enhance the security posture and efficiency of the domain.

Documentation & Communication: Create clear, concise, and comprehensive security architecture documentation, including diagrams, principles, and decision records. Effectively communicate complex security concepts to technical and non-technical audiences.

Security Solution Architecture: When required, form, lead and contribute to successful deliver of specific security solutions and workstreams.

What you'll need:

• Bachelors\master’s degree in computer science, Information Security, or a related field.
• Relevant industry certifications such as CISSP, CISM, SABSA, TOGAF, or CCSP are highly desirable.
• Architectural Expertise: Proven experience (2+ years) as an Enterprise Architect, Domain Architect, or Security Architect in a large, complex enterprise environment, preferably within the advertising, media, or professional services industry.
• Security Frameworks: Deep understanding and practical experience with security architecture frameworks (e.g., NIST, SABSA, TOGAF-ADM with security overlays) and industry best practices.
• Cybersecurity Knowledge: Strong understanding of contemporary cybersecurity threats, attack vectors, and defence mechanisms. Experience with various security domains including application security, infrastructure security, data security, cloud security (AWS, Azure, GCP), and identity management.
• Compliance Acumen: Solid knowledge of data privacy regulations (e.g., GDPR, CCPA) and other relevant industry compliance standards (e.g., ISO 27001, SOC 2).
• Risk Management: Demonstrated ability to perform security risk analysis, articulate risks to stakeholders, and propose effective architectural mitigations.
• Analytical & Problem-Solving: Exceptional analytical skills to decompose complex security challenges into manageable architectural solutions.
• Communication & Influence: Excellent verbal and written communication skills, with the ability to influence technical teams and senior leadership on security architectural direction.
• Technical Acumen: Hands-on experience with security tools and technologies is a plus, enabling informed architectural decisions.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Who we seek:

We’re looking for a Senior Software Engineer with a "can do anything" spirit for our Engineering team in Chennai. Working on security & governance applications developing advanced security & governance oriented integrations and applications which brings precise and targeted value to our customers. As a senior software engineer, you will be responsible for building new services and products from scratch and bringing innovation to the team's developments. Our ideal candidate is a team player who has strong hands-on full stack experience and is capable of claiming ownership of a feature, from one end to another.

What you’ll do:

• Design, develop, and test high-quality code, ensuring comprehensive coverage with unit, integration, and End-to-End (E2E) tests.
• Develop robust Backend SDKs and the company’s next-generation SaaS products.
• Lead code reviews, enforce coding best practices, and maintain rigorous software development standards, especially concerning data handling.
• Troubleshoot and resolve complex system issues promptly to ensure maximum uptime and system reliability.
• Drive and influence key technological and architectural decisions for the team.
• Mentor and guide fellow team members through reviewing their design and code.
• Own and complete tasks end-to-end, actively participating in the Agile Scrum process.

What you’ll bring:

• Minimum of 5 years of hands-on experience developing Java Microservices.
• Proven ability to manage and scale high-volume engineering solutions.
• Deep understanding of CI/CD principles and experience working with external and in-house APIs and SDKs.
• Experience leveraging AI Development Tools (e.g., GitHub Copilot, Cursor) as a "Peer Programmer" to boost productivity.
• Strong analytical skills and excellent problem-solving abilities.
• Experience in automation testing.
• Excellent communication skills and a collaborative, "can-do" mindset for working with cross-functional teams to ensure end-to-end quality.

Advantages:

• Familiarity with containerization technologies (Docker, Kubernetes).
• Experience with the AWS cloud platform.
• Working knowledge of NoSQL databases and messaging systems (e.g., MongoDB, Elastic, Kafka, Redis).
• Proven experience with the React.js framework.

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

•    Equity participation - everyone shares in our success
•    Hybrid work 
•    Opportunities for professional growth
•    Team fun & company outings
•    Statutory benefits and leave benefits
•    Health Insurance coverage 

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try- We try our best and we don’t give up
• Shine- We shine and make it our mission to always stand out

#LI-HYBRID

#LI-EV2

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a Product Marketer with a strong foundation in content strategy and copywriting to drive the go-to-market success of our UEM solutions. This role is ideal for a creative storyteller who can translate complex technical concepts into compelling narratives that resonate with diverse audiences. You will collaborate closely with Product Management, Sales, and Customer Success to ensure our messaging is clear, consistent, and impactful across all touchpoints.

About the Role

We’re looking for a Senior Product Marketer with a strong focus toward Product-Led Growth (PLG) in B2B SaaS. 

Responsibilities

Product-Led Growth (PLG)

• Lead product and feature research to uncover user needs, friction points, and adoption opportunities.
• Own product analytics and reporting, including:
  • Identify high-friction points within the user journey and uncover opportunities for "Aha!" moments.
  • Analyze conversion signals and drop-off rates to design self-serve onboarding flows, reducing Time-to-Value (TTV).
  • Partner with Engineering and Product teams to analyze and deploy A/B tests aimed at driving feature adoption.
  • Own the product analytics ecosystem, defining the data schema and ensuring robust event-driven tracking across the entire application.
  • Create and maintain visualization dashboards and reports to provide Customer Success and Product Management teams with real-time visibility into health scores, churn risks, and usage trends.
• Develop and execute strategy for in-app communications, including:
  • Product tours, feature announcements, surveys, and contextual guidance
  • NPS strategy to turn customer feedback into actionable insights
  • Route feedback pipelines into Product/PM processes

Requirements

Must-Have

• 2–4 years experience in Product Marketing with a strong emphasis on:
  • Product-Led Growth [PLG] (Product Analytics, In-App Strategies)
  • B2B (SaaS preferred)
• Strong analytical capability: can define metrics, build dashboards, interpret behavior, and turn insights into actions.
• Strong writing and narrative ability: can turn product details into clear, persuasive, persona-specific messaging.
• Comfortable working cross-functionally and driving execution across teams.

Nice-to-Have

• Hands-on experience with tools like Pendo, HubSpot, Salesforce, Intercom.
• Domain experience in UEM, cybersecurity, or enterprise software
• Familiarity with enterprise buyer + user dynamics (multi-stakeholder, security reviews, IT admins, etc.)

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted in over 100 countries and managing millions of devices worldwide. With continuous innovation across Apple, Windows, Android, macOS, Linux, and tvOS ecosystems, Hexnode is redefining enterprise mobility and cybersecurity.

As we expand our Extended Detection and Response (XDR) capabilities, we are building a next-generation data platform designed for massive scale, real-time intelligence, and high-performance security analytics.

The Role

We are looking for a Senior Data Platform Engineer to architect, scale, and optimize the core data infrastructure powering our XDR product.

In this role, you will take ownership of the strategic evolution of our data layer — ensuring seamless ingestion, storage, indexing, search, and retrieval of high-volume security telemetry and device data. You will play a key role in transforming our platform into a highly scalable, cost-efficient, secure, and analytics-ready ecosystem that supports real-time detection, investigation, and advanced data science workflows.

This is a high-impact individual contributor role focused on architecture, platform modernization, and long-term scalability.

Key Responsibilities

• Architect and evolve the data layer to support high-throughput ingestion, real-time processing, and low-latency search across massive datasets.
• Evaluate existing search and storage platforms and drive modernization initiatives toward more scalable, performant, and cost-effective solutions.
• Design and implement optimized indexing, partitioning, and data structuring strategies for efficient querying and retrieval.
• Build and manage scalable data lake architectures that support advanced analytics, threat intelligence, and data science workflows.
• Define strategies for lifecycle management, retention, tiered storage, and cost optimization across the data platform.
• Ensure high availability, fault tolerance, and disaster recovery across distributed systems.
• Implement robust data security controls aligned with XDR and modern cybersecurity frameworks, ensuring data protection at rest and in transit.
• Collaborate closely with security engineering, backend teams, and data scientists to bridge raw telemetry ingestion with actionable insights.
• Continuously monitor platform performance and lead improvements in reliability, scalability, and operational efficiency.

Qualifications

• 6–10 years of professional experience in Data Engineering, Data Platform Engineering, or Distributed Systems Architecture as an Individual Contributor.
• Strong hands-on experience with large-scale distributed search and analytics platforms.
• Proven experience evaluating and migrating data platforms to improve scalability, performance, and cost efficiency.
• Deep understanding of indexing strategies, query optimization, and distributed data storage architectures.
• Practical experience designing and operating data lake environments supporting large-scale analytics and machine learning workflows.
• Strong knowledge of data lifecycle management, storage tiering, and cost optimization strategies.
• Experience implementing security best practices in distributed data systems, especially in security or telemetry-heavy environments.
• Solid understanding of high-volume ingestion pipelines and real-time data processing systems.
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

What We’re Looking For

• A systems thinker who can design platforms for scale, not just features.
• Someone who can balance performance, cost, and reliability in large distributed systems.
• A hands-on architect who can both define strategy and execute technically.
• Strong ownership mindset with the ability to independently drive platform-level initiatives.
• Experience working in security, cybersecurity, SIEM, or XDR environments is a strong plus.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview 

We are searching for detail-oriented, analytical Accounts Receivable Professional to assist the department as it receives, processes, and collects on products sold or services rendered. The Accounts Receivable Professional will work closely with internal departments to ensure that accounts are properly billed and that payments are collected on time. You will also review account information, correct discrepancies, and speak to clients to establish better payment terms.

To succeed as an Accounts Receivable Professional, you should be a skilled and thorough researcher with excellent communication and record keeping skills. You should be detail-oriented, organized, and self-motivated with strong math and computer skills.

Responsibilities :

• Processing, verifying, and posting receipts for products sold or services rendered.
• Researching and resolving account discrepancies.
• Processing and recording transactions
• Maintaining records regarding payments and account statuses.
• Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date.
• Working with the collections department to review accounts and client payment and credit history to develop new or better repayment terms.
• Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts.

Requirements :

• Bachelor’s degree in Accounting, Finance, or related field.
• 03-05 years of work experience in similar field.
• Experience in International Voice Processing.
• Combination of education and experience may be accepted.
• Strong math, typing, and computer skill (MS Excel, MS Word), especially with bookkeeping software.
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Attention to detail.
• Ability to build relationships with clients and internal departments.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are looking for a UI/UX Design Lead with experience leading and managing a team of designers and a strong track record of creating user-friendly and engaging designs. The ideal candidate will have 5 - 8 years of experience in UI/UX design, and a proven ability to translate user needs into effective designs. They should also have strong leadership and communication skills and be able to work cross-functionally with other teams.

Responsibilities:

• Leading and managing a team of UI/UX designers.
• Conducting user research and usability testing.
• Creating wireframes, prototypes, and user interfaces.
• Collaborating with other teams to ensure that designs meet the needs of the business.
• Staying up-to-date on the latest trends in UI/UX design.
• Should have strong knowledge in all Adobe tools and Figma.

Requirements:

• Bachelor's degree in Design, Visual Communications, or a related field.
• Over 5 - 8 years of professional experience in UI/UX design, including team leadership.
• Strong portfolio showcasing a diverse range of design projects.
• Clear understanding of visual hierarchy and information design concepts.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an analytical and strategic Senior Customer Success Specialist to drive value realization, adoption, and growth for our North American enterprise clients. In this role, you will serve as the primary strategic advisor to our most critical "Tier 1" accounts. You will own the full success lifecycle—from onboarding to renewal and expansion—ensuring our clients achieve long-term success through the Hexnode UEM ecosystem.

As a Senior Customer Success Specialist at Hexnode, you will be the bridge between our cutting-edge UEM technology and our clients' mission-critical outcomes. If you thrive on technical complexity, consult with confidence at the C-suite level, and are driven by data-backed growth, we want you on our team!

Note: This role requires full flexibility to work shifts aligned with U.S. business hours (EST/PST).

Responsibilities

• Serve as the primary point of contact for a portfolio of 200–250 enterprise accounts, ensuring their business outcomes are met through the Hexnode ecosystem.
• Proactively identify business goals and align them with platform capabilities.
• Drive deep product adoption through data-driven success planning, regular business reviews (QBRs), and tailored optimization strategies.
• Own the renewal pipeline for your portfolio, taking full responsibility for hitting specific churn and expansion targets in close partnership with Sales.
• Monitor and manage critical health metrics, including Net Retention Rate (NRR), NPS, and Churn Rate, providing actionable insights.
• Act as the primary internal advocate for your clients, collaborating with Product and Engineering to influence the product roadmap based on North American market trends.
• Navigate and maintain strong relationships with operational and C-suite stakeholders, providing expert guidance through complex technical issues and escalations.
• Contribute to the creation of case studies, testimonials, and customer reference programs to build community and trust.

Required Skills & Qualifications

• 6 plus years in Customer Success, Account Management, or a similar customer-facing technical role with enterprise SaaS products.
• Deep knowledge of Unified Endpoint Management (UEM) platforms.
• Proven ability to translate complex data insights into actionable retention and growth strategies.
• Proven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.
• Comfortable with data analysis, dashboards, and customer health metrics.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Exceptional communication and relationship-building skills with the poise to navigate both operational and C-suite levels effectively.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

 Job Overview:

We are seeking a highly experienced Jira Administrator to manage and optimize our Jira Cloud environment end-to-end. The ideal candidate will play a critical role in supporting our Engineering and Project Management teams, ensuring Jira is aligned to our operational workflows and strategic objectives. This position will also focus on post-migration enhancements and ongoing configuration improvements.

Responsibilities:

• Serve as the primary Jira Administrator handling full lifecycle administration and support.
• Perform Jira Cloud configuration and customization including:
• Workflows, schemes, custom fields, permissions
• Issue types, automation rules, notification schemes
• Boards, dashboards, filters, project templates
• Work closely with Engineering, Product, and Project Management teams to understand requirements and translate them into effective Jira solutions.
• Manage Jira post-migration enhancements and troubleshooting as needed.
• Integrate Jira with other tools such as Confluence and marketplace apps.
• Maintain user roles, access control, governance, and best practices.
• Perform data analysis, reporting, and Jira cleanup activities to optimize performance.
• Ensure adherence to compliance, security controls, and established process standards.
• Provide Jira training, guidance, and documentation for internal stakeholders.

Requirements:

• Minimum 5+ years hands-on experience as Jira Administrator.
• Strong expertise with Jira Cloud (configuration, customization, automation).
• Experience supporting Agile/DevOps teams (Scrum, Kanban frameworks).
• Knowledge of Jira post-migration support and troubleshooting.
• Understanding of integrations with Confluence, Bitbucket, or similar tools.
• Strong analytical, communication, and stakeholder management skills.
• Ability to independently manage priorities and deliver results in a fast-paced environment.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

As an Solution Engineer, you will be a key player in shaping the success of our product by collaborating with the sales and product development teams. You will be responsible for understanding customer needs, presenting product demonstrations, and showcasing the value of our product.

Responsibilities:

• Engage with potential clients to understand their business requirements and challenges.
• Conduct a thorough needs analysis to align our product with customer needs.
• Conduct compelling and informative product demonstrations to showcase the features and benefits of our solution.
• Customize demonstrations to address specific customer requirements and pain points.
• Develop a deep understanding of the technical aspects of our product and its integration with diverse IT environments.
• Collaborate with the product development team to stay informed about the latest features and updates.
• Work closely with the sales team to provide technical expertise during the sales process.
• Collaborate with the marketing team to develop and enhance sales collateral and presentations.
• Build and maintain strong relationships with key stakeholders, including IT decision-makers.
• Address customer inquiries and concerns during the presales process.
• Stay informed about industry trends, competitor products, and market demands.
• Provide feedback to the product development team based on customer interactions.

Requirements:

• Bachelor’s degree in a relevant technical field or equivalent work experience.
• Minimum 3+ years of professional Pre-sales experience required specifically in technical sales or a similar customer-facing role within the SaaS industry, with a strong focus on complex structured products.
• Proven experience in presales, technical sales, or a similar customer-facing role within the SaaS industry.
• Strong technical acumen and the ability to understand and articulate complex technical concepts.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience in the MDM/UEM (Unified Endpoint Management) domain is a plus.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading.

Responsibilities:

· Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy.

· Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues.

· Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs.

· Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements.

· Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap.

· Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders.

Requirements:

· 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment.

· Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem.

· Advanced Technical Exposure: Direct experience with IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.

· Exceptional people skills with the ability to navigate high-pressure situations and communicate complex technical concepts to non-technical stakeholders.

· An initiative-taking problem-solver with a proven ability to manage complex workflows and team dynamics in a fast-paced, high-growth global setting.

· Bachelor’s degree in computer science, Information Technology, or a relevant technical field.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

The Technical Writer is responsible for creating clear, precise, and engaging content while optimizing it for SEO to drive website traffic. This role involves collaborating with subject matter experts, engineers, developers, and the product marketing team to develop high-quality knowledge base articles. Key responsibilities include proofreading for accuracy, ensuring content meets industry standards, and producing documentation tailored to the target audience.

Responsibilities:

• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Works closely with subject matter experts, engineers, developers, and product marketing team to develop new approaches for creating more precise and engaging knowledge base articles for the company.
• Proofreading content for errors and inconsistencies.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

Requirements:

• 4-8 Years years of technical writing experience.
• Bachelor’s degree (or equivalent) in literature, communications, or relevant technical field
• Prior experience in a SaaS-based company is preferred.
• Excellent writing and communication skills.
• Shift: General Shift (9 AM to 6 PM)

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview 

We are searching for detail-oriented, analytical Accounts Receivable Professional to assist the department as it receives, processes, and collects on products sold or services rendered. The Accounts Receivable Professional will work closely with internal departments to ensure that accounts are properly billed and that payments are collected on time. You will also review account information, correct discrepancies, and speak to clients to establish better payment terms.

To succeed as an Accounts Receivable Professional, you should be a skilled and thorough researcher with excellent communication and record keeping skills. You should be detail-oriented, organized, and self-motivated with strong math and computer skills.

Responsibilities :

• Processing, verifying, and posting receipts for products sold or services rendered.
• Researching and resolving account discrepancies.
• Processing and recording transactions
• Maintaining records regarding payments and account statuses.
• Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date.
• Working with the collections department to review accounts and client payment and credit history to develop new or better repayment terms.
• Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts.

Requirements :

• Bachelor’s degree in Accounting, Finance, or related field.
• 03-05 years of work experience in similar field.
• Experience in International Voice Processing.
• Combination of education and experience may be accepted.
• Strong math, typing, and computer skill (MS Excel, MS Word), especially with bookkeeping software.
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Attention to detail.
• Ability to build relationships with clients and internal departments.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

 Responsibilities:

As a Content Writer, you will be tasked with writing creative content that reflect

Hexnode’s brand values and messaging.

• Develop high-quality content that showcases the features and applications of our company's products. 

• Write content that can be published across multiple channels (ad copies, website content, chatbot pop-ups, emails and other requirements). 

• Create copies that align with our brand voice and personality. 

• Proofread and edit content to ensure error-free and consistent quality. 

• Proactively conduct research on market trends, competitors and industry standards to inform copywriting decisions. 

• Identify gaps in existing content and develop strategies to bridge them. 

• Collaborate and brainstorm with multiple teams to ideate new copies and keep up with company and product updates. 

• Should be passionate about their work and should take ownership of the material they provide. 

Requirements

• 2-4 years experience in a B2B SaaS company, (preferred)

• Ability to balance levity without compromising Hexnode’s core message

• Honour deadlines and accommodate sudden requirements from multiple teams

• Be self-sufficient and provide copies that don’t require a lot of iterations

• Ability to do research if the task requires it.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a dynamic and results-driven Channel Partnership Executive to lead and grow strategic relationships with key partners in the U.S. market. This role is responsible for driving revenue through partner collaboration, joint marketing initiatives, and ensuring partner success. The ideal candidate is a proactive communicator with a strong background in channel sales, alliance management, and a deep understanding of the B2B SaaS landscape.

Responsibilities :

• Develop deep product and domain expertise, including market positioning, competitive landscape, and product-market fit.

• Establish and maintain strong relationships with partner teams, prospects, and customers across the U.S.

• Own and achieve assigned sales targets by working closely with partner sales teams.
• Collaborate with internal teams (Presales, Customer Success, Marketing, Support) to ensure seamless partner and customer support.

• Understand U.S. market dynamics, including buyer behaviour, economic trends, and technology adoption.

• Support partners in deal progression, including objection handling, resource enablement, and closure assistance.

• Drive market-specific lead generation initiatives in collaboration with marketing and reseller teams to supplement inbound efforts.

• Serve as the single point of contact for all technical and operational partner needs.
• Provide timely follow-up and support for partner-related customer queries.

Requirements and Qualifications:

• Minimum 3 years of experience working with U.S.-based partners or clients.
• 4–7 years of experience in channel partnership development or alliance management.

• Proven success in B2B SaaS or enterprise software environments.
• Strong communication, relationship-building, and negotiation skills.
• Ability to work independently and manage multiple partner relationships across time zones.

• Willingness to work night shifts aligned with U.S. business hours (6PM – 3 AM)
• Bachelor’s degree in Business, Marketing, or a related field.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an experienced and dynamic Communication Trainer to join our team "Coaching our Sales and Support engineers to bridge cultural gaps and deliver a seamless 'North American' or 'British' customer experience.". The ideal candidate will have a strong background in voice coaching and a proven history of delivering high-quality training programs.

Note: This is a full-time, onsite role. Candidates must be available for afternoon shifts (2pm to 11pm or 3pm to 12 midnight) and occasional night shifts to support our global operations.

Responsibilities

• Conduct voice coaching sessions for employees servicing US and/or UK audiences.
• Facilitate instructor-led training programs.
• Design, plan, and implement effective training curriculums.
• Organize and execute training workshops and classes.
• Provide constructive criticism and coaching to participants.
• Assess individual performance and develop improvement plans.
• Maintain relationships with internal stakeholders to understand their training needs.

Required Skills & Qualifications

• 4–7 years of experience in voice coaching, specifically for employees servicing US and/or UK audiences.
• Deep expertise in training on American Accent and accent neutralization to ensure clear, effective communication with international clients.
• Proven experience in facilitating high-impact, instructor-led training (ILT) programs.
• Demonstrated ability to design and implement comprehensive training curriculums tailored to voice and accent requirements.
• Skilled in providing constructive feedback and personalized coaching to improve participant performance.
• Proficiency in assessing individual performance, identifying phonetic gaps, and creating targeted improvement plans.
• Strong organizational skills with a track record of planning and executing large-scale training workshops.
• Experience in building and maintaining strong internal stakeholder relationships to align training with business goals.
• Excellent communication, presentation, and public speaking skills.

Desired Skills

• Adaptability and flexibility in training approach
• Creativity in developing engaging training materials.
• Attention to detail and strong analytical skills.
• Time management and ability to manage multiple projects.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Roles And Responsibilities

Content Creation and Strategy (40% of time)

• Develop, write, and edit high-quality content, including blog posts, whitepapers, case studies, email campaigns, and social media posts to engage the target audience and drive brand awareness.
• Collaborate with internal teams, including product marketing, design, and sales, to develop content materials, presentations, and messaging.
• Ensure all content aligns with brand voice and tone, maintaining consistency across all platforms and materials.

Brand Messaging and Positioning (30% of time)

• Develop and implement brand messaging strategies, in alignment with the overall company marketing objectives.
• Work closely with the sales team to understand product positioning and tailor messaging to support their objectives.
• Monitor and analyze the effectiveness of content campaigns and adjust strategies as needed to maximize impact.

Sales Enablement and Collaboration (20% of time)

• Develop and deliver sales enablement materials, such as presentations, case studies, and product sheets, to help the sales team effectively communicate the value of Hexnode's platform.
• Collaborate with the sales team to identify key customer segments and create targeted messaging campaigns.
• Provide ongoing support to the sales team, sharing market insights and assisting with customer engagement as needed.

Professional Development (10% of time)

• Continuously enhance copywriting skills and industry knowledge through self-study, webinars, and workshops.
• Build relationships with other copywriting professionals in the industry to exchange best practices and insights.

Requirements:

• • Bachelor's Degree in Marketing, Communications, English, or a related field.
  • Minimum of 3+ years of professional experience in copywriting, content creation, or a related role, with a strong emphasis on brand messaging.
  • Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
  • Experience working with cross-functional teams, including sales, marketing, and product management.
  • Knowledge of endpoint security solutions and the broader IT security landscape is a plus.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success.

Responsibilities:

• Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. Develop and deliver training materials and sessions to enhance user proficiency.

• Build and maintain strong, long-lasting customer relationships. Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products.

• Monitor customer engagement and product usage. Proactively identify opportunities for increasing adoption and utilization of our products.

• Act as the point of escalation for complex issues. Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions.

• Gather customer feedback and insights to drive product improvements and inform the development roadmap. Advocate for customer needs and contribute to the creation of customer-centric solutions.

• Develop and execute customer success plans tailored to each customer’s needs and goals. Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement.

• Support the renewal process by ensuring continued customer satisfaction. Identify opportunities for upselling or cross-selling additional products or services based on customer needs.

Requirements:

• Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry.

• Willing to work in US shift 

• Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. Excellent problem-solving abilities and a proactive, customer-centric approach.

• Familiarity with IT security products and concepts is a plus. Ability to quickly learn and understand complex technical products and solutions.

• Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. Basic technical understanding of software and security solutions is advantageous.

• Bachelor’s degree in Business, Technology, or a related field. Relevant certifications or continued education in customer success or IT security is a plus

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are looking for a Documentation Specialist to join our team and lead the long-term storage strategy and organization of our organization’s documents for easy access for our various departments and teams.

Responsibilities:

• Review current documentation in light of Business Processes, current Industry Standards, and best practice.

• Highlight gaps and determine the next steps/timings to document all Business Processes.

• Assist in the revision and/or creation of documentation, ensuring all Business Processes are documented in the same format/structure, presented in an easily digestible format and readily available to all users.

• Refactor a large repository of legacy documentation into new formats.

• Synthesize and consolidate documentation from multiple sources, including 3rd party vendors and legacy sources.

• Interview Subject Matter Experts to determine current and ideal process steps.

• Assist with Business Process evaluation and design.

• Support new processes/changes with ‘as is’ and ‘to be documentation.

• Curate a new internal documentation repository.

Core Competencies:

• Process documentation writing and maintenance. Understanding of IT and process Industry Standards such as ITIL.

• Proven experience writing technical and process documents.

• Must be strong with process and procedures, and requirements gathering.

• Able to write user-friendly content that meets the needs of the target audience

Minimum Qualifications:

• A bachelor’s degree from an accredited school.

• Advanced level skills with MS Office applications (Word, Excel, SharePoint) and Worktext Markup.

• Must have 4 to 8 years of experience in documentation creation and curation.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As an Endpoint System Engineer (3+ Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.Do you thrive on solving puzzles and empowering others? Are you passionate about technology and eager to make a real impact? If so, Hexnode has the perfect opportunity for you! We’re seeking a highly motivated and customer-centric Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you’ll be instrumental in ensuring our clients get the most out of Hexnode’s cutting-edge Unified Endpoint Management (UEM) solution. You’ll be more than just a technical support agent – you’ll be a trusted advisor, a problem solver, and a champion for our customers.

Responsibilities:

You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals.This involves asking insightful questions and actively listening to their responses.Handle incoming technical quires, via calls, emails, and chat messages from the Customers,experiencing technical issues. This might involve recommending specific configurations,integrations, or workflows that will best serve the client.

• Diagnose and troubleshoot technical issues related to our product. You’ll work closely with other teams, engineering, product management, and including sales teams to ensure seamless customer experience.
• You'll need a strong understanding of Hexnode's features, its architecture, and its integration capabilities. You should be able to answer technical questions confidently and address any concerns the client may have and provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.
• Escalate complex technical issues to the appropriate internal teams for resolution.
• Stay up to date with the latest features and updates of our unified endpoint management product. You'll need to stay updated on the competitive landscape, understanding the trends, changes in cybersecurity industry, and be the evangelists of UEM products, get an in-depth knowledge on UEM product lines.
• Provide product training to clients and internal teams as needed. Document and track support issues to maintain a comprehensive knowledge base.
• Communicate effectively with customers, keeping them informed of the status of their tech requests. You are often the first point of contact for potential customers, and your professionalism and expertise can significantly influence their perception of Hexnode.
• Ensure a high level of customer satisfaction through professional and courteous communication. You're on the front lines, interacting directly with potential clients. This gives you valuable insights into market trends, customer needs, and areas where Hexnode can improve. You should actively collect this feedback and share it with the product development team.

Requirements

• Excellent communication skills: You can clearly and concisely explain technical concepts to both technical and non-technical audiences and · effective communication with interpersonal skills.
• Strong problem-solving abilities: Proven experience in technical support or a similar customer-facing role and the ability to identify the root cause of issues and implement effective solutions.
• Technical aptitude: Excellent troubleshooting and problem-solving skills. Should be comfortable working with technology and eager to learn new systems. Prior experience in a IT management, , Asset management, and Cybersecurity or relevant environment and a strong understanding of UEM and related technologies is a plus.
• Strong organizational skills: You can manage multiple tasks and prioritize effectively in a fast-paced environment. Your approach challenges with enthusiasm and a can-do spirit and the ability to work independently and collaboratively in a fast-paced environment.
• A team player mentality: You thrive in a collaborative environment and are willing to go the extra mile to support your colleagues.• Bachelor’s degree in a relevant technical field or equivalent work experience. (BE in
• Computer Science & Engineering, Electrical & Electronics Engineering, Electronics Engineering etc….).

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As a Technical Support Engineer (2+ Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.

Responsibilities:

• Handle incoming support calls, emails, and chat messages from clients experiencing technical issues.

• Diagnose and troubleshoot technical issues related to our product.

• Provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.

• Escalate complex technical issues to the appropriate internal teams for resolution.

• Collaborate with cross-functional teams to ensure timely and effective problem resolution.

• Document and track support issues to maintain a comprehensive knowledge base.

• Stay up to date with the latest features and updates of our unified endpoint management product.

• Provide product training to clients and internal teams as needed.

• Communicate effectively with clients, keeping them informed of the status of their support requests.

• Ensure a high level of customer satisfaction through professional and courteous communication.

Requirements

• Bachelor’s degree in a relevant technical field or equivalent work experience.

• Proven experience in technical support or a similar customer-facing role.

• Excellent troubleshooting and problem-solving skills.

• Effective communication and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Prior experience in a SaaS environment and a strong understanding of UEM and related technologies is a plus.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job duties:

Event Planning and Execution (40% of time)

• Plan, organize, and execute regional events, such as trade shows, conferences, webinars, and seminars, to generate leads and increase brand awareness.
• Collaborate with internal teams, including product marketing, design, and sales, to develop event materials, presentations, and demos.
• Manage relationships with external vendors, venues, and partners to ensure successful event execution.

Regional Marketing Strategy (30% of time)

• Develop and implement regional marketing strategies, in alignment with the overall company marketing objectives.
• Work closely with the sales team to understand regional goals and tailor marketing activities to support their objectives.
• Monitor and analyze the effectiveness of regional marketing campaigns and adjust strategies as needed to maximize impact.

Sales Enablement and Collaboration (20% of time)

• Develop and deliver sales enablement materials, such as presentations, case studies, and product sheets, to help the sales team effectively communicate the value of Hexnode's platform.
• Collaborate with the sales team to identify key customer segments and create targeted marketing campaigns.
• Provide ongoing support to the sales team, sharing market insights and assisting with customer engagement as needed.

Professional Development (10% of time)

• Continuously enhance marketing skills and industry knowledge through self-study, webinars, and workshops.
• Build relationships with other field marketing professionals in the industry to exchange best practices and insights.

Requirements:

• Bachelor's Degree in Marketing, Communications, or a related field or, Engineering with relevant experience.
• Minimum of 5+ years of professional experience in field marketing, event planning, or a related role, with a strong emphasis on event management.
• Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
• Experience working with cross-functional teams, including sales, marketing, and product management.
• Knowledge of endpoint security solutions and the broader IT security landscape is a plus.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a talented and creative Graphic Designer with 1-3 years of experience to join our dynamic team. The ideal candidate will have a strong eye for design, a passion for creating visually stunning graphics, and a keen understanding of industry trends.

Responsibilities:

• Conceptualization: Develop innovative design concepts that align with brand guidelines and project objectives.
• Design Execution: Create a wide range of design materials, including: Branding elements, Digital graphics (web banners, social media graphics, email templates), Print materials (brochures, flyers, posters, business cards), Infographics and data Sheets
• Software Proficiency: Demonstrate expertise in industry-standard design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools.
• Collaboration: Work closely with marketing, sales, and other teams to ensure designs meet project requirements and brand standards.
• Attention to Detail: Maintain a keen eye for detail, ensuring pixel-perfect designs and adherence to brand guidelines.
• Adaptability: Stay up-to-date with industry trends and emerging technologies, adapting to evolving design methodologies and tools.

Requirements:

• Bachelor's degree in Graphic Design, Visual Communications, or a related field.
• 1-3 years of professional graphic design experience.
• Strong portfolio showcasing a diverse range of design projects.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to

attract top talent is a testament to our commitment to fostering a sense of belonging for everyone.

We recognize the rapid evolution of technology and society that impacts our industry, and we

prioritize equipping our employees with diverse opportunities and empowering them with a wide

range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the

way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse

sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is

revolutionizing the enterprise software and cybersecurity landscape.

Job Summary

We are looking for a highly skilled and motivated Presales Implementation Engineer

with experience in the Cybersecurity domain. The ideal candidate will have hands-on experience with

Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch

Management solutions. As a Presales Implementation Engineer, you will play a pivotal role in

working with customers to understand their requirements, assisting in the presales process, and

ensuring smooth implementation of security solutions.

Key Responsibilities:

• Collaborate with sales and technical teams to understand customer requirements and

translate them into technical solutions.

• Conduct product demonstrations, proof-of-concept (POC) deployments, and solution

presentations for customers.

• Design and implement security solutions, including MDM, RMM, and Patch

Management tools, based on customer needs and business goals.

• Provide technical guidance and advice to clients during the presales cycle.

• Assist in creating and customizing proposals, responses to RFPs, and technical

documentation.

• Work closely with customers and internal teams to ensure successful deployments,

configurations, and implementations of cybersecurity products.

• Troubleshoot and resolve technical issues during presales and post-sales phases.

• Stay updated with the latest trends and advancements in the cybersecurity domain,

particularly related to MDM, RMM, and Patch Management.

• Support clients in managing and securing devices, networks, and endpoints.

• Maintain high levels of customer satisfaction by ensuring timely and efficient

implementation of solutions.

Required Skills & Qualifications:

• 2 -5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile

Device Management), RMM (Remote Monitoring and Management), or Patch

Management tools.

• Strong understanding of security frameworks and protocols for device management,

remote monitoring, and patching.

• Experience with deploying, configuring, and supporting MDM solutions such as

AirWatch, MobileIron, or Microsoft Intune.

• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or

NinjaRMM.• Hands-on experience in presales activities, including customer engagements,

presentations, and demos.

• Strong communication skills with the ability to articulate complex technical concepts to

non-technical audiences.

• Ability to manage customer expectations, solve problems quickly, and work under

pressure.

• Basic understanding of network security, endpoint protection, and IT infrastructure.

• Bachelor’s degree in Computer Science, Information Technology, or related field

(preferred).

Desired Skills:

• Certifications such as CompTIA Security+, Certified Information Systems Security

Professional (CISSP), or any other relevant cybersecurity certifications.

• Experience in network security and endpoint management.

• Knowledge of cloud security concepts and technologies.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As a Customer Success Lead at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success.

Responsibilities:

• Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. Develop and deliver training materials and sessions to enhance user proficiency.

• Build and maintain strong, long-lasting customer relationships. Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products.

• Monitor customer engagement and product usage. Proactively identify opportunities for increasing adoption and utilization of our products.

• Act as the point of escalation for complex issues. Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions.

• Gather customer feedback and insights to drive product improvements and inform the development roadmap. Advocate for customer needs and contribute to the creation of customer-centric solutions.

• Develop and execute customer success plans tailored to each customer’s needs and goals. Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement.

• Support the renewal process by ensuring continued customer satisfaction. Identify opportunities for upselling or cross-selling additional products or services based on customer needs.

Requirements:

• Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry.

• Willing to work in US shift 

• Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. Excellent problem-solving abilities and a proactive, customer-centric approach.

• Familiarity with IT security products and concepts is a plus. Ability to quickly learn and understand complex technical products and solutions.

• Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. Basic technical understanding of software and security solutions is advantageous.

• Bachelor’s degree in Business, Technology, or a related field. Relevant certifications or continued education in customer success or IT security is a plus

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

The Lead Windows Developer is responsible for designing and developing advanced applications for the Windows platform while ensuring high performance, quality, and responsiveness. This role involves collaborating with cross-functional teams to define and implement new features, integrating external data sources and APIs, and conducting unit testing for reliability. Staying updated with emerging technologies and continuously improving development efficiency are key aspects of the role.

Responsibilities: 

•  Design and develop advanced applications for the Windows platform, ensuring performance, quality, and responsiveness of applications.
•  Collaborate with cross-functional teams to define, design, and ship new features.
•  Work with external data sources and APIs.
•  Unit-test code for robustness, including edge cases, usability, and general reliability.
•  Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
•  Stay up-to-date with emerging technologies and trends in mobile development.

Requirements: 

•  Bachelor’s degree in Computer Science, Engineering, or a related field.
•  5+ years of professional experience in Windows development.
•  Proficient in C#.
•  Experience with RESTful APIs and JSON to connect Windows applications to back-end services.
•  Solid understanding of the full mobile development life cycle.
•  Strong problem-solving skills and attention to detail.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As a Motion Graphics you’ll help create stunning videos that help our customers and tell our brand stories. You should be able to get the hang of scripts or briefs you’re offered and translate them into amazing videos.

Responsibilities:

• Designing and producing animation content while collaborating with other artists in a team focused environment.

• Conceive, layout, and design enticing motion graphics videos for various media.

• Collaborate with Creative Team in designing and creating boards, when required.

• Research and analyze the best design techniques and solutions for creating motion graphics.

• Assist in selecting audio, video, colors, animation, etc. for graphic design.

• Research and analyze best design techniques and solutions to create motion graphics.

• Assist in designing and creating storyboards.

• Maintain up-to-date knowledge about the latest graphic design techniques.

Requirements:

• Proficient with Adobe suite like After Effects, Premier Pro, Photoshop, Illustrator.

• 2-5 years of professional experience.

• Clear understanding of visual hierarchy and information design concepts.

• Comfortable with social media and collaboration/project management tools.

• Strong portfolio showcasing his/her design and motion graphics skills.

• Knowledge in Lottie files and Bodymovin is a plus.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

 Job Overview: 

We are seeking a highly skilled and experienced Network Administrator (SME )with strong expertise in network infrastructure and IT operations. The ideal candidate will have in-depth hands-on experience with Cisco, Ruckus, Meraki, and Fortinet firewalls, along with a solid understanding of switching, routing, network management, compliance, and disaster recovery planning. This role demands a proactive professional capable of maintaining a secure, scalable, and reliable IT environment. 

Responsibilities: 

• Manage and support LAN/WAN infrastructure including Cisco, Meraki, Ruckus, and Fortinet-based networks. 

• Configure and maintain switches, routers, access points, and firewall policies. 

• Monitor network performance, troubleshoot latency, packet loss, or downtime issues. 

• Ensure compliance with IT security and regulatory frameworks (ISO, NIST, etc.). 

• Manage and maintain Windows/Linux servers, virtualization platforms (VMware/Hyper-V), and enterprise storage systems. 

• Maintain disaster recovery and backup strategies; regularly test DR procedures. 

• Assist in IT audits, patch management, and hardening infrastructure against cyber threats. 

• Implement and manage network monitoring tools (e.g., SolarWinds, PRTG, or similar). 

• Work collaboratively with IT teams to support application deployment, remote access, and secure connectivity. 

• Participate in IT infrastructure projects: upgrades, migrations, and new rollouts. 

• Maintain technical documentation, asset inventory, and configuration baselines. 

 Requirements: 

• 5–8 years of experience in system and network administration. 

• Strong expertise in:  

• Cisco switching/routing (CCNA/CCNP preferred) 

• Ruckus wireless controller and AP management 

• Meraki dashboard operations and configuration 

• Fortinet firewall setup, policy configuration, VPN, and security features 

• Proficient in:  

• Layer 2/3 networking, VLANs, STP, OSPF, BGP 

• DNS, DHCP, NAT, VPN (IPSec/SSL) 

• System patching, performance tuning, and event log monitoring 

• Experience with ITIL/ITSM processes is a plus. 

• Familiarity with compliance frameworks: ISO 27001, GDPR, HIPAA, etc. 

• Scripting and automation knowledge (PowerShell, Bash, or Python) is advantageous. 

• Excellent analytical and troubleshooting skills. 

• Strong documentation and communication skills. 

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

About the Role

As a Process Associate in the Sales Operations team. You will manage the end-to-end lifecycle of sales transactions, ensuring that our international sales teams (US/UK) have the operational support needed to close deals efficiently while maintaining perfect data integrity and financial compliance.

Responsibilities

• Order-to-Cash Management: Process customer contracts, sales orders, and invoices according to established global sales operations procedures.
• CRM Integrity: Maintain accurate and up-to-date customer and deal information within the CRM (Salesforce/HubSpot), ensuring a "single source of truth" for the sales pipeline.
• Discrepancy Resolution: Proactively research and resolve billing or contract discrepancies between the sales team and the customer.
• Sales Support: Respond to inquiries from the global sales team regarding deal status, payment verification, and billing issues with professional urgency.
• Sales Reconciliation: Reconcile monthly sales reports and accounts receivable data to ensure all closed-won deals are correctly billed and collected.
• Compliance & Policy: Ensure all sales activities adhere to company collection policies and revenue recognition standards.
• Reporting: Assist in the preparation of month-end sales performance reports and closing procedures.

Qualifications

• Experience: 4–5 years of professional experience in Sales Operations, Accounts Receivable, or a Quote-to-Cash function.
• Offshore Expertise: Proven track record supporting US, UK, or other international sales territories, including an understanding of offshore billing and time-zone coordination.
• Technical Proficiency: * Strong understanding of the sales lifecycle and basic accounting principles.
  • Proficient in Microsoft Office Suite (Advanced Excel is mandatory for data tracking).
  • Experience with CRM platforms and an understanding of MDM solutions (a significant plus).
• Soft Skills: High attention to detail, excellent problem-solving skills, and the ability to prioritize tasks in a high-pressure, target-driven environment.
• Communication: Superior interpersonal skills to effectively bridge the gap between Sales, Finance, and the end customer.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Role Overview

Hexnode is looking for a Technical Product Manager who thrives at the intersection of OS-level capabilities and scalable software architecture. You won't just be managing a "roadmap"—you will be the architect of the technical logic that powers our UEM and Security modules. Your mission is to translate complex OS protocols (Apple MDM, Android Management API, Windows CSPs) into seamless, high-performance product workflows.

Key Responsibilities

• Technical Workflow Architecture: Design the underlying logic and state machines for complex features like zero-touch enrollment, remote tunneling, and automated patch sequencing. You are responsible for the "if-this-then-that" logic, not the button colors.
• OS Framework Research: Conduct deep-root analysis of OS updates (macOS, Windows, Android, iOS, Linux, visionOS). You must be able to read developer documentation and determine how new system APIs can be leveraged to solve enterprise problems.
• Technical Spec Ownership: Write highly detailed functional specifications. Your documents should define API contracts, data schemas, error-handling logic, and end-user use cases (the “whys”) so clearly that Engineering has zero ambiguity during implementation.
• Feasibility & Scoping: Serve as the "Technical Truth." Work with Engineering to evaluate the trade-offs between different implementation paths, ensuring the solution is scalable and performant.
• System Integrity: Identify edge cases in cross-platform workflows. You need to anticipate how a policy change on a Windows 10 device might behave differently than on Windows 11 and build the logic to handle it.
• Competitive Technical Analysis: Move beyond "feature checklists." Evaluate competitors based on their technical implementation, API coverage, and agent architecture to ensure Hexnode’s technical superiority.

Requirements

• Experience: 4-6 years in Product Management within the B2B SaaS, Cybersecurity, or Systems Management space.
• Technical Literacy: You must be comfortable reading API documentation (REST, SOAP), understanding JSON/XML structures, and grasping how agents/daemons interact with an OS.
• Logical Rigor: Proven ability to map out complex, multi-step technical workflows. You should be able to explain the lifecycle of a packet or a command from the server to the endpoint.
• Problem Solving: A "First Principles" thinker. You don’t just want to know what a feature does; you want to know how the OS executes it.
• Communication: The ability to translate "Engineering-speak" into clear functional requirements for stakeholders, and vice versa.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience in a technical role).

What this role is NOT:

• It is NOT a UI/UX role: While we value clarity, your focus is the logic behind the dashboard, not the pixels on it.
• It is NOT a "People Manager" or Scrum Master role: You won't just be moving JIRA tickets or "coordinating." You are expected to contribute deep technical value to the product's core logic.
• It is NOT high-level strategy only: We need a "builder" mindset. You will spend more time in technical docs than in slide decks.

About Mitsogo & Hexnode

Mitsogo is a global organization committed to attracting top talent and fostering a sense of belonging. We recognize the rapid evolution of technology and society and prioritize equipping our employees with diverse opportunities and skills.

Hexnode, the Enterprise software division of Mitsogo Inc., simplifies the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations across diverse sectors, revolutionizing the enterprise software and cybersecurity landscape.

Role Overview

We are seeking a seasoned and strategic Salesforce Lead/Architect to spearhead the design, development, and governance of our internal Salesforce Sales Cloud platform. As a product-based company, your primary focus will be on leveraging the Salesforce platform to optimize internal sales processes, drive efficiency, and scale our Go-to-Market (GTM) capabilities. This role requires a blend of deep technical architecture expertise, hands-on leadership, and strong business acumen.

Key Responsibilities

Architecture & Design Leadership

• Lead the end-to-end technical and solution architecture for our internal Salesforce platform, with a strong emphasis on Sales Cloud.

• Define and align the Salesforce roadmap with the product company's strategic goals and growth plans.

• Design scalable, high-performance, and secure solutions utilizing standard features, custom development, and external integrations.

• Oversee data modeling, data migration, and data governance strategies to ensure internal data integrity and quality.

Technical Execution & Governance

• Establish and enforce Salesforce best practices, coding standards, governance models, and release management/DevOps processes (e.g., CI/CD, Copado/Gearset).

• Act as the technical escalation point for complex design and development challenges.

• Manage and architect integrations between Salesforce Sales Cloud and other critical enterprise systems (ERP, Marketing Automation, proprietary systems).

• Conduct design and code reviews to ensure solutions are maintainable and performant.

Team & Stakeholder Management

• Collaborate closely with internal stakeholders (Sales leadership, Operations, IT) to gather requirements, prioritize initiatives, and manage expectations.

• Serve as a trusted technical advisor to business leaders.

• Mentor and provide technical guidance to a team of Salesforce developers, administrators, and business analysts.

Required Skills and Experience

• 8+ years of progressive experience in the Salesforce ecosystem, with at least 3+ years in an Architect or Lead capacity.

• Deep, proven expertise in Salesforce Sales Cloud functionality, configuration, and custom development.

• Strong hands-on experience with Apex, Lightning Web Components (LWC), Visualforce, and Flows/Process Automation.

• Expertise in Salesforce integration patterns (REST/SOAP APIs, Platform Events).

• Thorough understanding of the Salesforce security model, sharing, and visibility mechanisms.

• Experience with Agile methodologies and managing the full Salesforce development lifecycle.

• Excellent communication, presentation, and leadership skills.

Preferred Qualifications/Certifications

• Salesforce Certified Application Architect and/or Salesforce Certified System Architect (or demonstrable progress toward the Technical Architect certification).

• Salesforce Certified Sales Cloud Consultant.

• Experience working for a Product-Based Company and managing an internal Salesforce instance.

• Familiarity with other Salesforce Clouds (Service, CPQ, Experience Cloud) is a plus.

Why we're hiring:

The Security Incident Responder is responsible for detecting, analyzing, and responding to cybersecurity incidents in real time. This role ensures rapid containment, eradication, and recovery from security breaches while maintaining compliance and minimizing business impact. The responder will work closely with SOC analysts, engineering teams, and cross-functional stakeholders to execute incident response playbooks and continuously improve organizational resilience.

What you'll be doing:

Incident Detection & Analysis

• Monitor SIEM, SOAR, and EDR platforms for alerts and anomalies.
• Investigate and analyze security incidents to determine scope, impact, and root cause.
• Perform forensic analysis and evidence collection in line with legal and compliance standards.

Incident Response Execution

• Execute containment, eradication, and recovery steps as per incident response playbooks.
• Collaborate with IT, Legal, and Risk teams during major incidents.
• Document all actions taken during incident handling for compliance and audit purposes.

Continuous Improvement

• Participate in post-incident reviews and root cause analysis (RCA).
•  Recommend improvements to detection and response processes based on lessons learned.
• Assist in updating and maintaining incident response procedures and playbooks.

Strategic Alignment to GCAT SOC10x

• 10X People: Enhance team capability through knowledge sharing and training.
• 10X Process: Embed automation-first workflows for incident response.
• 10X Technology: Utilize AI/ML-driven analytics for rapid threat identification.
• 10X Visibility: Ensure telemetry coverage across hybrid environments.
• 10X Speed: Reduce MTTD and MTTR through orchestration and automation

What you'll need:

Technical Expertise

• Strong knowledge of SIEM, SOAR, EDR, and forensic tools.
• Familiarity with incident response frameworks (NIST, ISO27035).
• Proficiency in scripting and automation (Python, PowerShell).
• Understanding of MITRE ATT&CK and threat intelligence integration.

Collaboration & Communication

• Ability to work under pressure and manage multiple incidents simultaneously.
• Skilled in documenting incident details and communicating effectively with stakeholders.

Certifications (Preferred)

• · GIAC GCIH, GCFA, or equivalent advanced security certifications.

Key Attributes

· Calm and decisive under pressure.

· Strong analytical and problem-solving skills.

· Automation-first mindset with focus on scalability and resilience.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. Our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding.

Who we seek:

A highly motivated and detail-oriented R&D Operations Analyst to optimize the efficiency and productivity of our Research & Development department. You'll play a critical role in supporting R&D leadership by providing data-driven insights and managing key operational processes.

What you'll do: (Overview of the Role)

• Performance Tracking and Reporting: Develop and maintain dashboards and reports to track key R&D metrics, such as release velocity, bug resolution time, and resource utilization, presenting findings to R&D leadership.
• Process Optimization: Analyze existing R&D workflows (e.g., development lifecycle, QA process) to identify bottlenecks, propose improvements, and drive the implementation of more efficient operational processes.
• Budget and Resource Management Support: Assist the R&D leadership team in planning, tracking, and optimizing the R&D budget and resource allocation across various projects and teams.
• Subject Matter Expertise & Admin for R&D Systems: Serve as the subject matter expert (SME) and Administrator for Products and Engineering system tools (e.g., Jira, GitHub, Aha!), providing governance, optimization, and training to maximize team efficiency.
• Strategic Reporting & Board Preparation: Prepare detailed board materials and presentations summarizing R&D performance, progress against KPIs, and strategic initiatives for executive review.
• Ad-hoc Reporting and Analysis: Handle various ad-hoc reporting requests from R&D leadership, Finance, and other stakeholders, ensuring timely and accurate delivery of critical operational data.
• Tooling and Infrastructure Coordination: Act as a key liaison between R&D, IT, and Finance to ensure R&D teams have the necessary tools, licenses, and infrastructure to operate effectively.

What you'll bring: (Qualifications and Requirements)

Years of Experience: 3+ years of experience in an Operations Analyst, or Program Management role within a Software / Technology company.

Academic Education:

• Bachelor's degree in a quantitative or technical field such as Computer Science, Engineering, Business Administration, Economics, or a related field.

Important Skills or Attributes:

• Analytical & Data-Driven Mindset: Proven ability to collect, analyze, and interpret complex data sets (preferably using tools like SQL, Excel/Sheets and Looker) to derive actionable insights.
• Process Improvement Expertise: Strong understanding of software development lifecycle (SDLC) methodologies (Agile/Scrum/Kanban) and experience in implementing process improvements.
• Excellent Communication and Collaboration: Exceptional verbal and written communication skills with the ability to clearly articulate complex operational issues to technical and non-technical audiences.
• Project Management Fundamentals: Solid organizational skills, attention to detail, and experience managing multiple priorities in a fast-paced environment.
• Technical Tool Proficiency: Familiarity with R&D operational tools such as Jira/Confluence, GitHub/GitLab, and reporting/BI tools.

Advantages:

• Experience in a rapidly scaling SaaS Software startup environment.
• Familiarity with financial reporting, budgeting, and cost allocation specific to R&D departments.
• Relevant professional certifications (e.g., PMP, Lean Six Sigma, Scrum Master).
• Prior experience working in data security, privacy, or AI-related domains.

Who we seek:

We’re looking for a Senior Data Platform Engineer to join our Data Platform team. The ideal candidate will have extensive experience with data engineering, specifically with Kafka and Elasticsearch, to design and maintain our data platforms. You will work closely with cross-functional teams to ensure the scalability and reliability of our data solutions.

Job Summary:
As a Senior Data Platform Engineer, you'll be responsible for design, development, maintenance, troubleshooting, and implementation of our big data architecture. Your expertise in Elastic, Kafka, and node.js will be critical in ensuring the scalability and performance of our data systems.

What you’ll do:

• Implement data processing pipelines using Kafka for real-time data streaming.
• Optimize and manage search capabilities using Elastic technologies.
• Collaborate with product managers, data analysts, and other stakeholders to gather requirements and translate them into technical specifications.
• Oversee code reviews, ensure best practices in coding and data handling, and maintain high-quality standards in software development.
• Stay up-to-date with emerging trends and technologies in big data and recommend improvements to our architecture and processes.
• Troubleshoot and resolve issues in a timely manner to minimize downtime and ensure system reliability.

What you’ll bring:

• Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
• 8+ years of experience in the software engineering field. 
• 5+ years of experience in big data technologies, with a focus on MongoDB, Elastic Stack and Kafka.
• Proficiency in Node.js  with NestJS framework and TypeScript.
• Strong understanding of data modelling, ETL processes, and data warehousing.
• Excellent problem-solving abilities and strong analytical skills.
• A solid understanding of CI/CD principles.
• Experience working with both external and in-house APIs and SDKs 

Advantages:

• Experience with Java
• Experience with Docker, Kubernetes
• Experience with cloud platforms (e.g., AWS or Azure) 

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

•    Equity participation - everyone shares in our success
•    Hybrid work 
•    Team fun & company outings
•    Statutory benefits and leave benefits
•    Health Insurance coverage 

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try- We try our best and we don’t give up
• Shine- We shine and make it our mission to always stand out

#LI-HYBRID

#LI-EV2

Who we seek:

BigID is looking for a Principal Premium Support Engineer to join our team. This is a hands-on, client-facing support role where you will be responsible for:

• Providing exceptional product assistance
• Helping with configuration questions
• Capturing enhancement requests
• Troubleshooting and researching product issues
• Collaborating effectively with diverse internal teams and external customers, even in challenging situations.
• Partnering with Cross-functional teams
• Facilitating escalation
• Expediting resolutions
• Correcting and maintaining account health
• Managing customer accounts from a technical support perspective

You will work with customers, other support and services team members, and our engineering organization to resolve complex problems, acting as an advocate for our clients within BigID. You will balance both proactive monitoring, discussion and planning to develop actionable growth paths for your assigned customers as well as reactive trouble shooting and quick issue resolution to arrive at optimal account health and product adoption. Successful candidates will have prior experience providing technical support to enterprise customers at the Tier 2 or Tier 3 level. A software development background and/or escalation management experience is a strong plus.

What you’ll do:

• Collaborate closely with assigned clients to understand their requests, develop appropriate action plans to address their concerns or questions, and engage necessary resources to execute these plans.
• Provide assigned clients with timely updates on their concerns or questions throughout the resolution process.
• Work closely with our Engineering and Product Management teams to document product issues, field-raised enhancement requests, and potential product improvements.
• Act as a "Voice-of-the-Customer" to help prioritize issues, requests, and improvements.
• Partner with our Client Services team during solution deployment engagements and assist in resolving encountered issues.
• Cultivate productive dynamics with the other account team members to ensure proper alignment and shared customer temperature assessments.
• Develop in-depth technical knowledge of the product and its interactions within highly varied technology environments.

What you’ll bring:

• 6+ years of experience in information technology or technical product support, with at least 4 years in a customer-facing role, preferably within enterprise corporate environments.
• An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. (Extensive professional experience may be considered in lieu of a formal degree.)
• Meaningful experience with the installation, configuration, and management of UNIX or Linux-based Operating Systems, including:
  • Basic shell proficiency (bash, sh, ksh, tcsh, etc.)
  • Experience with package management systems (apt/dpkg, yum/rpm, etc.)
  • File archiving tools (tar, gz, zip, bz2)
  • Remote access and file transfer protocols (SSH, SCP, SFTP)
  • File sharing technology (NFS, SMB/CIFS)
  • Authentication frameworks (LDAP, Kerberos)
• Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
• Excellent communication and organization skills, with a proven ability to maintain composure and effectiveness under pressure.
• Strong troubleshooting skills and a methodical approach to issue resolution.
• Demonstrated adaptability and resilience in navigating complex or ambiguous situations.
• Dedication to expertly resolving challenging issues and building strong customer loyalty.
• English fluency (written and spoken).

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

•    Equity participation - everyone shares in our success
•    Hybrid work 
•    Opportunities for professional growth
•    Team fun & company outings
•    Statutory benefits and leave benefits
•    Health Insurance coverage 

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try- We try our best and we don’t give up
• Shine- We shine and make it our mission to always stand out

#LI-Hybrid

#LI-EV2