Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Responsibilities

We are looking for an exceptional Senior GRC Analyst to join our growing team. In this role, you will lead compliance assessments for frameworks such as NIST 800-171, ISO 27001, NIST 800-53 (FedRAMP), PCI, MLPS and IRAP, while also driving broader security compliance efforts. The ideal candidate will use strong analytical, communication, and problem-solving skills to evaluate controls, identify gaps, and recommend improvements across security domains. You will also be responsible for:

• Lead and participate in both internal and external audits for frameworks including ISO 27001/27701, PCI-DSS, NIST 800-171, NIST 800-53 (FedRamp), and IRAP

• Experience using or exploring AI/automation tools to enhance, streamline, or scale Governance, Risk, and Compliance (GRC) processes and workflows

• Manage and oversee risk, compliance, and governance initiatives across teams

• Coordinate with process owners, control owners, auditors, and consultants to ensure findings are tracked and addressed

• Conduct risk assessments, security audits, and third-party/vendor risk reviews

• Review contracts to ensure security and compliance requirements are met

• Identify process gaps and recommend improvements to enhance the organization’s security posture

• Communicate risks and compliance requirements clearly to both technical and non-technical stakeholders

• Perform regular user access reviews

• Develop and track remediation plans for identified risks and issues

• Maintain and update the risk register

• Oversee vendor security assurance processes

• Collaborate with stakeholders to design and implement effective internal controls aligned with regulatory standards

• Support risk and security discussions across cross-functional teams

• Build strong working relationships across departments

• Take on additional responsibilities as needed

Requirements

Qualifications / Experience / Technical Skills

Please note that the working hours for this position are from 2:00 PM to 11:00 PM IST (overlap with U.S. Pacific Time required)

• 8+ years of experience in cybersecurity programs, audits, risk management, compliance, or remediation

• Experience working with cloud platforms such as AWS, Azure, or Google Cloud

• Proven ability to negotiate and prioritize risk remediation with internal stakeholders

• Bachelor’s degree in Information Systems, Computer Science, Information Security, or a related field

• Strong understanding of security controls, including cloud environments, firewalls, IDS/IPS, and vulnerability management

• Familiarity with NIST 800-171 and NIST Risk Management Framework (NIST 800-53)

• Experience auditing frameworks such as PCI-DSS, SOC 2, and ISO 27001/27701

• Relevant certifications (CISSP, CISA, PCI ISA, ISO, or similar) are preferred

• Ability to manage multiple priorities independently with minimal supervision

Soft Skills / Personal Characteristics

• Strong communication skills with the ability to translate compliance requirements into technical actions

• High energy and adaptability in a fast-paced environment

• Strong collaboration and a knowledge-sharing mindset

• Excellent time management and organizational skills

• High attention to detail, integrity, and ethical standards

• Willingness to learn and take on new challenges

Additional requirements

• May involve some international travel

• This position requires overlap with U.S. Pacific Time (PST) working hours. Candidates should be available and flexible to work from 2:00 PM to 11:00 PM IST.

• Strong hands-on experience with PCI audits, ISO 27001, NIST 800-171, FedRamp, SOC 2, and potentially IRAP is required.

To help your application stand out, please take time to answer the Job Application Questions below clearly and concisely. All submissions are reviewed by our Hiring Team, not evaluated by AI.

(REQ ID: 2760)

Role

We are looking for a Senior Threat Researcher to join our Threat Detection Group within ThreatLabz. This is Hybrid role, reporting to a leader in ThreatLabz Team . You will track the evolving threat landscape, analysing emerging threats and identifying TTPs to develop critical detection and protection signatures. As part of our world-class research arm, you will ensure millions of global users remain protected through advanced malware research and behavioural analysis.

What you’ll do (Role Expectations)

• Analyse browser-based threats, including HTML smuggling and phishing, to develop robust protections

• Research vulnerabilities across OWASP, Web API, and LLM Top 10 to author prevention signatures

• Conduct static and dynamic malware analysis to mitigate emerging threats and C2 frameworks

• Develop complex automation tools and prototypes to integrate research findings into Zscaler products

• Contribute to the global security community by publishing in-depth threat analysis blogs and research papers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 2+ years of dedicated experience in Cyber Security Research with expertise in web attack and DOM/JS analysis

• Proficiency in browser security and analysing/deconstructing payloads within browser environments

• Hands-on experience with malware debugging and reverse engineering using tools like IDA, x64dbg, or Ollydbg

• Strong understanding of TCP/IP, Application layer protocols, and vulnerabilities across OWASP and LLM Top 10

• Experience with automation scripting in Python, Ruby, Go, or Shell to synthesise threat intelligence

What Will Make You Stand Out (Preferred Qualifications)

• Professional security certifications such as OSCP or specialised degrees in Computer Science or Information Technology

• Proven ability to implement AI-powered automation and leverage GenAI models for threat research

• Advanced reverse engineering experience specifically related to file-less threats and complex exploit techniques

#LI-Hybrid

#LI-RG

Role 

We’re looking for a Senior Technical Success Manager (Sr. TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will lead the resolution of complex technical service and infrastructure issues for our most strategic customers. By serving as a high-accountability advisor and technical liaison, you will ensure seamless product adoption, provide expert consulting on security implementations, and bridge the gap between customer needs and product evolution.

What you’ll do (Role Expectations)

• Manage premium customer support relationships across multiple channels while maintaining elite standards for responsiveness and service quality
• Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
• Act as the dedicated liaison for gold and platinum customers, managing escalations and providing critical cloud update notifications to ensure optimal availability
• Deliver high-impact on-site and virtual product training to empower customers with the latest Zscaler technologies
• Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for the Product Management team

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in account management with a focus on pre- and post-sales support for web and email security solutions
• Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
• Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
• Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
• Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects

What Will Make You Stand Out (Preferred Qualifications)

• Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis
• Expertise in L2/L3 devices, advanced security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP
• Proficiency in shell scripting and SQL combined with a strong understanding of Cisco or Juniper routing and switching architectures

#LI-Hybrid #LI-SU1

Role

We are looking for a Senior Threat Researcher to join our Zscaler Threat Hunting team, reporting to the Senior Manager, Zscaler Threat Hunting. You will analyze emerging threats, adversarial behaviors, and TTPs to understand attacker methodologies and improve detection capabilities across our global ecosystem. This role requires conducting proactive and retroactive threat hunting using Zscaler telemetry, independently responding to customers, and working flexible schedules—including weekend night shifts—to meet operational demands and ensure comprehensive security coverage.

What you’ll do (Role Expectations)

• Analyze emerging threats, adversarial behaviors, and TTPs to enhance detection capabilities

• Conduct proactive and retroactive threat hunting using Zscaler telemetry and behavioral-based methodologies

• Research, analyze, validate, and document threat hunting findings with high precision

• Respond to customer needs independently while managing flexible operational shifts and on-call support

• Identify detection gaps and collaborate with the broader team to improve overall security posture

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in threat hunting, incident response, security operations, malware analysis, or network defense

• Hands-on expertise in SIEM tools such as Splunk, Microsoft Sentinel, or ElasticSearch

• Deep familiarity with the MITRE ATT&CK framework and modern adversary TTPs

• Bachelor’s or graduate degree in Computer Science, Engineering, or a related discipline, or equivalent security industry experience

• Ability to work flexible schedules, including weekend night shifts, to meet global operational demands

What Will Make You Stand Out (Preferred Qualifications)

• Proficiency in validating findings, performing root cause analysis, and delivering actionable strategic recommendations

• Strong scripting and automation skills, specifically with Python

• Advanced analytical reporting skills with experience authoring IDS/IPS and YARA signatures

#LI-Hybrid #LI-PM5

Role

We are looking for a Senior Staff Software Development Engineer to join our ZIA Cloud team. This is a hybrid role based in Bangalore, reporting to the Senior Manager, ZIA Core Engineering. You will make ZIA software run in Public Cloud Infrastructure, bringing strong public cloud infrastructure knowledge, technical expertise in network security, hands-on development experience, and proven leadership capabilities. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy through the world's largest cloud security platform.

What you’ll do (Role Expectations)

• Participate in the design, development, and optimization of firewall/SWG platforms in Cloud Infrastructure

• Execute the technical roadmap for firewalls/SWG in Cloud Infrastructure, ensuring alignment with business goals

• Work closely with engineering teams to enhance platform support for virtualized environments

• Drive professional development and growth initiatives for team members

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience in designing and implementing networking security software and public clouds infrastructure

• Direct experience working on C/C++ programming and firewall technology 

• Strong understanding of AWS services including VPCs, Subnets, Route Tables, Security Groups, NACLs, Transit Gateway, ELB, Route 53, and Network Firewall

• Experience in designing how FW/SWG solutions integrate with or extend native public cloud services- Firewall/IPS, FreeBSD, OpenSSL

• Technical knowledge in BSD/Linux operating systems and their application in platform development

What Will Make You Stand Out (Preferred Qualifications)

• Mastery of Network Security Fundamentals including TCP/IP, DNS, Http(s), VPN technologies, NAT, and load balancing

• Proven experience with Virtualization technologies

#LI-Hybrid

#LI-RG

Role

We are looking for an experienced hands-on Senior Engineering Manager to join our team. This is a hybrid role based in the Bangalore office, reporting to the Director, Software Engineering. As part of the Central Authority department, you will lead the ZIA Control Plane engineering team in designing and managing resilient microservices for the world’s largest SaaS cybersecurity cloud. You will drive cloud-native development, containerization, and automated CI/CD pipelines to deliver high-quality, scalable security solutions at a global scale.

What you’ll do (Role Expectations)

• Lead and mentor a high-performing team with a focus on end-to-end ownership, encompassing design, development, qualification, and deployment

• Oversee the design of autonomous, independently deployable services using modern frameworks to ensure a scalable and modular control plane

• Manage CI/CD pipelines, container orchestration (Kubernetes/Docker), and Infrastructure-as-Code (IaC) to streamline delivery and operations

• Ensure high availability and system stability by implementing resilience patterns, monitoring service health, and resolving complex performance bottlenecks

• Partner with architects and product managers to define service boundaries, enforce API standards, and align technical execution with business goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in CS or a related field with 10+ years of software experience, including at least 2 years in a leadership/management role

• Hands-on expertise in microservices architecture, RESTful APIs, and asynchronous messaging (e.g., Kafka, RabbitMQ)

• Advanced proficiency with containerization (Docker), orchestration (Kubernetes), and public cloud platforms (AWS, Azure, or GCP)

• Strong proficiency in both SQL and NoSQL database technologies to support distributed data needs

• Deep understanding of distributed system design patterns and modern security protocols (OAuth 2.0, JWT)

What Will Make You Stand Out (Preferred Qualifications)

• Exceptional analytical skills for troubleshooting complex system degradations and 2nd-level escalations

• Strong verbal and written communication skills for effective cross-functional collaboration and technical reporting

• Proven ability to lead complex technical projects to completion within defined budget and time constraints

Role 

We are looking for a Principal Software Development Engineer to join our Central Authority department. This is a Hybrid, Bangalore role, reporting to the Sr. Director, Application Engineering - Central Authority. You will work on the control plane for the Zscaler Internet Access (ZIA) product, which has redefined how security services are delivered in the cloud. You bring a deep understanding of security protocols and services to help us build the next generation of cloud security.

What you’ll do (Role Expectations)

• Practice technical leadership in the design, development, and optimization of control path features in Cloud Infrastructure
• Define and execute the technical roadmap ensuring alignment with business goals
• Develop and own components of a large-scale distributed system with a focus on scalability
• Use AI-powered tools for advanced problem solving and engineering efficiency
• Mentor other engineers to foster technical growth and excellence

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s or Master’s Degree in Engineering or Computer Science with 13+ years of experience
• Hands-on experience in modern programming languages such as GoLang, Java, or Python
• Strong Distributed systems knowledge
• Hands-on experience with Docker, K8, and Public clouds such as AWS, Azure, GCP, etc
• Hands-on experience with any RDBMS (PostgreSQL preferred), including working knowledge of polyglot persistence on Hyperscalers

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of networking protocols including DNS, HTTP, TCP/IP, and SSL/TLS
• Knowledge of authentication protocols like LDAP, SAML, and OAuth

#LI-Hybrid #LI-VV3

Role 

We are looking for a seasoned Principal Software Development Engineer to join our team. This is a Hybrid Bangalore role, reporting to the Senior Director, Engineering in the Identity Access & Management department. You will help manage digital risk by applying security through identity integration and controls. As a key member of the team, you will build workflows and application integrations in coordination with the larger IAM team, Product Management, and Business teams.

What you’ll do (Role Expectations)

• Designing and development of enterprise-grade Identity Management Products for Zscaler
• Participating in the design and implementation of core product functionality and key technical initiatives
• Mentoring junior engineers with best practices
• Collaborating across teams to deliver projects from inception to production
• Collaborating with team members to maintain a positive working culture

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 14+ years of hands-on experience in Java-based application architecture and development, with expertise in creating enterprise-grade Security or Networking products
• Strong expertise in Identity and Access Management protocols, including SAML, OAuth, and OpenID Connect
• Expert-level proficiency in Enterprise Java, OOP, OOA, systems architecture, RESTful APIs, related frameworks like Hibernate and Spring, and CI/CD tools and processes

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge regarding Docker/Kubernetes and container infrastructure
• Experience with Java reactive programming

#LI-Hybrid #LI-VV3

Role

We are looking for a Senior Staff Software Development Engineer to join our ZIA Cloud team. This is a hybrid role based in Bangalore, reporting to the Senior Manager, ZIA Core Engineering. You will make ZIA software run in Public Cloud Infrastructure, bringing strong public cloud infrastructure knowledge, technical expertise in network security, hands-on development experience, and proven leadership capabilities. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy through the world's largest cloud security platform.

What you’ll do (Role Expectations)

• Participate in the design, development, and optimization of firewall/SWG platforms in Cloud Infrastructure

• Execute the technical roadmap for firewalls/SWG in Cloud Infrastructure, ensuring alignment with business goals

• Work closely with engineering teams to enhance platform support for virtualized environments

• Drive professional development and growth initiatives for team members

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience in designing and implementing networking security software and public clouds infrastructure

• Direct experience working on C/C++ programming and firewall technology 

• Strong understanding of AWS services including VPCs, Subnets, Route Tables, Security Groups, NACLs, Transit Gateway, ELB, Route 53, and Network Firewall

• Experience in designing how FW/SWG solutions integrate with or extend native public cloud services- Firewall/IPS, FreeBSD, OpenSSL

• Technical knowledge in BSD/Linux operating systems and their application in platform development

What Will Make You Stand Out (Preferred Qualifications)

• Mastery of Network Security Fundamentals including TCP/IP, DNS, Http(s), VPN technologies, NAT, and load balancing

• Proven experience with Virtualization technologies

#LI-Hybrid

#LI-RG

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#L1RR1

Role

We’re looking for a Full Stack Software Engineer to join our team. This role is based in Bangalore, India, reporting to the Sr. Manager of Software Engineering within the Risk360 department You will join the team that built the world’s largest cloud security platform from the ground up to help organizations worldwide harness speed and agility with a cloud-first strategy. In this role, you will be a key contributor to our multitenant architecture, enabling the delivery of innovative services to over 15 million users across 185 countries.

What you’ll do (Role Expectations)

• Develop product features related to data transformations, enrichment, analytics, and user-facing dashboards
• Design and implement intuitive, performant web applications using ReactJS for data visualization and user interaction
• Build and maintain data processing pipelines to handle data ingestion, transformation, and analysis for risk quantification
• Establish monitoring mechanisms to track data platform performance and health while defining maintenance procedures
• Collaborate closely with UX/UI designers and backend engineers to deliver seamless end-to-end solutions

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 3+ years of experience in software development for enterprise solutions, including web-based applications
• 1+ years of experience in ReactJS or similar modern JavaScript frameworks, including component-based architecture and state management
• Solid experience in Core Java, Concurrency, Distributed Computing, and proficiency in SQL
• Exposure to Test Driven Development (TDD) using frameworks such as JUnit, REST Assured, TestNG, or Jest
• Experience with HTML5, CSS3, JavaScript/ES6+, and building responsive interfaces

What Will Make You Stand Out (Preferred Qualifications)

• Experience developing scalable web applications handling large datasets efficiently and working knowledge of GraphQL
• Expertise in state management frameworks like Redux and performance optimization including tuning JVM
• Understanding of security compliance frameworks, statistics, and machine learning

#LI-Hybrid #LI-AN4

Role 

We’re looking for a Senior Technical Success Manager (Sr. TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will lead the resolution of complex technical service and infrastructure issues for our most strategic customers. By serving as a high-accountability advisor and technical liaison, you will ensure seamless product adoption, provide expert consulting on security implementations, and bridge the gap between customer needs and product evolution.

What you’ll do (Role Expectations)

• Manage premium customer support relationships across multiple channels while maintaining elite standards for responsiveness and service quality
• Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
• Act as the dedicated liaison for gold and platinum customers, managing escalations and providing critical cloud update notifications to ensure optimal availability
• Deliver high-impact on-site and virtual product training to empower customers with the latest Zscaler technologies
• Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for the Product Management team

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in account management with a focus on pre- and post-sales support for web and email security solutions
• Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
• Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
• Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
• Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects

What Will Make You Stand Out (Preferred Qualifications)

• Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis
• Expertise in L2/L3 devices, advanced security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP
• Proficiency in shell scripting and SQL combined with a strong understanding of Cisco or Juniper routing and switching architectures

#LI-Hybrid #LI-SU1

Role

We are looking for an experienced Staff Software Engineer to join our team. This is a hybrid role based in Bangalore, reporting to the Sr. Director, Software Engineering within the Engineering department. You will be a key development engineer responsible for designing, developing, and testing mission-critical enhancements to the Zscaler nanolog database and its associated services. Your work will focus on the evolution of query parsing, streaming architectures, and high-efficiency data storage to power our global cloud infrastructure.

What you’ll do (Role Expectations)

• Design, develop, and test enhancements to the Zscaler nanolog database and associated services
• Develop advanced features in query parsing and planner modules, including new functionalities for the Zscaler query language in metrics-based data stores
• Optimize log collection and streaming to third parties, implementing efficient storage and compression algorithms
• Troubleshoot complex issues within production clouds, profiling code to identify and improve efficiency in hot spots
• Architect large-scale, maintainable software components that support distributed systems at scale

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 7+ years of software development experience with deep expertise in C programming
• Strong working experience in database kernels, specifically focused on query optimizations
• Expert knowledge of Unix systems and a strong command of Algorithms and Data Structures
• Proven track record in developing large, maintainable software architectures for distributed systems
• Experience building scalable systems with expertise in high-performance computing, multi-threading, and memory optimization

What Will Make You Stand Out (Preferred Qualifications)

• Strong knowledge of TCP/IP and HTTP protocols
• Direct experience in compiler development or advanced language design

#LI-Hybrid #LI-SU1

Role 

We are looking for a Principal Web Development Engineer to join our Engineering team. This is a hybrid role based in Bangalore, reporting to the Director, Software Engineering.

You will join our Frontend Engineering team to lead the design, development, and evolution of browser extensions. You will play a pivotal role in shaping Zscaler’s next-generation user interfaces while mentoring and guiding other engineers.

What you’ll do (Role Expectations)

• Architect and lead the development of scalable, secure, and performant browser extensions using TypeScript while providing technical mentorship to the engineering team
• Own the extension build system and tooling to ensure reliable builds across all supported browsers while enforcing best practices in testing, modular design, and performance
• Champion the expansion of design systems for reusable and accessible components, driving the adoption of standards that ensure quality across all extension surfaces
• Partner across functions to define API contracts, roadmap integrations, and collaborate with DevOps to streamline CI/CD pipelines and evaluate emerging technologies
• Lead the refactoring and redesign of legacy systems to improve scalability and reliability through research-driven development and engineering excellence

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, viewing dynamic environments as the raw material to build something meaningful
• You act like an owner with a passion for the mission and a bias for action, seamlessly navigating between high-level strategy and hands-on execution
• You are a problem-solver who runs toward challenges with a laser focus on finding solutions that deliver the highest impact
• You are a high-trust collaborator who is ambitious for the team, embracing a challenge culture where candor and feedback are used to build respect and teamwork
• You are a learner with a true growth mindset, committed to your own development and actively seeking feedback to become a stronger teammate

What We’re Looking for (Minimum Qualifications)

• 13+ years of software development experience, with at least 5 years specializing in large-scale production TypeScript
• Expert-level proficiency in TypeScript, ES6+, core JavaScript, and advanced state management
• Proficient in HTML5 and CSS3 for building large-scale, responsive applications
• Extensive experience developing unit, integration, and E2E tests using Vitest, Jest, or Playwright
• Solid understanding of web application security risks and vulnerabilities

What Will Make You Stand Out (Preferred Qualifications)

• Extensive experience deploying browser extensions across major browsers, including deep knowledge of extension APIs, manifest versions, and store submission processes
• Expertise in profiling and optimizing frontend applications for speed and minimal loading times using lazy loading and tree shaking
• Proven ability to architect and implement scalable, modular solutions for multi-tenant applications with a focus on future-proofing

#LI-HYBRID 

#LI-SK3

Role 

We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
• Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
• Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution
• Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations
• Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Professional experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Proven experience in handling critical escalations and driving them to successful resolution
• A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers
• Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.)
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

What Will Make You Stand Out (Preferred Qualifications)

• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
• Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• In-depth knowledge of VPN technologies, including IPsec and various VPN clients

#LI-HG1

#Hybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LIRR1 

#LIHybrid

Role 

We are looking for a Product Support Engineer III to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc)
• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
• Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), VPN technologies (IPSec), and scripting (SHELL, Python, Perl)

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on experience with Zscaler products
• Network Security related certifications

#LI-Hybrid

#LI-RR1

Role 

We are looking for an Engineer, Center of Excellence based in Bangalore or Mohali, India (Hybrid) reporting to the VP, Support Excellence within the Customer Success department. You will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.

What you’ll do (Role Expectations)

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a bias for action and navigate seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator who is ambitious for the team and values candor as the fastest way to earn trust.
• You are driven by innovation and a deep curiosity for how things work, always looking for a better, more secure, and scalable way.
• You are data-driven and use analytics to find the truth, replacing assumptions with evidence to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• 8+ years of support and networking experience as an SME specializing primarily in Zero Trust Security and Cyber Security technologies
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

What Will Make You Stand Out (Preferred Qualifications)

• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts

#LI-HG1

 #LI-Hybrid

Role

We are looking for a Principal Product Specialist to join our Product Management team. This is a hybrid role based in Bangalore, reporting to the Director, Product Management within the Engineering department.

You will provide technical leadership for Zscaler’s Zero Trust Browser solutions, owning product success throughout the sales lifecycle. You will serve as a thought leader for browser-layer security architecture and strategy while partnering with sales and engineering to drive technical wins and product enhancements for our Zero Trust Browser offerings.

What you’ll do (Role Expectations)

• Provide technical leadership for Zscaler’s Zero Trust Browser solutions, owning product success and architectural strategy throughout the sales lifecycle
• Lead in-person and virtual meetings with customer executives and practitioners to provide executive-level overviews of Zscaler’s browser security strategy and deep-dive technical workshops
• Articulate the value of browser-layer security controls, including threat monitoring, attack prevention, in-browser DLP, secure private application access, and Privileged Remote Access (PRA)
• Develop technical collateral, including best practice guides, proof-of-value (POV) test plans, demo assets, and reference architectures to support internal teams and customer presentations
• Conduct and support POVs, technical evaluations, and initial deployments, helping customers validate architecture, policy design, and operational fit for Zero Trust Browser use cases

Who You Are (Success Profile)

• You thrive in ambiguity. You are comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution
• You are a problem-solver. You love running toward challenges because you are laser-focused on finding solutions, knowing that solving hard problems delivers the biggest impact
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback, knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust
• You are a learner. You have a true growth mindset and are committed to your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 10+years of professional experience in product management, presales, product specialization, or professional services within the infrastructure technology or cybersecurity industry
• Deep technical domain expertise in browser security, Zero Trust architecture, private application access, privileged access use cases, and modern web security controls
• Strong understanding of Internet and security protocols, including HTTP, SSL/TLS, DNS, and secure access patterns for web and private applications
• Proven track record of developing technical collateral and supporting go-to-market initiatives that drive successful sales outcomes
• Experience collaborating cross-functionally with Engineering, Operations, Product Management, and customer-facing teams

What Will Make You Stand Out (Preferred Qualifications)

• Deep Zscaler hands-on experience and product knowledge across Zero Trust Browser, ZIA, ZPA, Zscaler Client Connector, and Privileged Remote Access capabilities
• Experience with browser extensions, browser-layer telemetry, in-browser DLP, and controls that secure user activity across SaaS, web, and private applications
• Strong understanding of secure private application access and privileged resource access use cases in enterprise environments and extensive experience in networking concepts and modern identity and access management (IAM) frameworks

#LI-SK3 

#LI-HYBRID

We are looking for a Product Support Engineer III to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc)
• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
• Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), VPN technologies (IPSec), and scripting (SHELL, Python, Perl)

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on experience with Zscaler products
• Network Security related certifications

#LI-NT1

#LI-Hybrid

Role

We are looking for an experienced Escalation Engineer to join our Customer Success team.  This is a hybrid role based in Bangalore, you will report to the Escalation Manager. Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. You'll be an integral part of solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs.

What you’ll do (Role Expectations)

• Own and resolve the highest-severity technical escalations through deep analysis, ensuring fast resolution and managing the on-call rotation for critical issues

• Troubleshoot and resolve complex issues across Zscaler cloud security services, configuration, policy engines, APIs, and AI-assisted capabilities

• Investigate and resolve scenarios related to the secure use of AI models, governance of AI agents, data protection, and inference security

• Perform detailed log, telemetry, and packet-level analysis to identify the root cause, reproducing complex defects, providing engineering-ready bug reports, and validating fixes

• Drive cross-functional collaboration with Engineering, Cloud Ops, and Product Management, while also creating advanced troubleshooting documentation and acting as a technical mentor to uplift support capability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 4–10 years of deep technical support, cloud support engineering, or escalation engineering experience

• Strong understanding of AI model security, data governance, AI agent behavior, and safe enterprise deployment principles

• Proficiency with APIs, JSON, logging frameworks, Linux CLI, debugging tools, and cloud-based distributed systems

• Exposure to cloud platforms (AWS/GCP/Azure) and identity, policy, or proxy-based architectures

• Ability to reproduce complex issues, correlate across layers (client → edge → cloud), and articulate clear RCAs

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including knowledge of enterprise networking, TLS/SSL inspection, and authentication flows

• Familiarity with LLM-based system behavior, data leakage prevention in AI, and establishing model access policy controls

• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-RR

#LI-Hybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

Role 

We are looking for a Principal Software Engineer to join our team. This is a hybrid role based in Mohali/India, reporting to the Director, Software Engineering within the Shared Platform Services department. As a technical leader, you will drive the evolution of our platform by designing and building scalable, high-performance microservices. You will bridge the gap between architectural vision and hands-on execution to deliver robust APIs that power our global infrastructure.

What you’ll do (Role Expectations)

• Develop high-quality, performant, and secure APIs and microservices that are reusable and extensible
• Collaborate with front-end engineers to define and deliver endpoints for high-quality user interfaces
• Lead DevOps initiatives including continuous integration, provisioning, and software version control
• Design and extend in-house APIs and client-side code using RESTful standards and SDKs
• Drive strategic contributions to system design and long-term platform architecture

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Deep expertise in hands-on software application development for complex, large-scale systems
• Proficiency with Quarkus (Mutiny) and Spring (Webflux) reactive frameworks
• Experience building cloud-native distributed applications with Dapr and Kubernetes
• Background in containerized deployment using Docker and Kubernetes on AWS, GCP, or similar cloud providers
• Ability to work independently and pivot quickly in a fast-paced Agile environment

What Will Make You Stand Out (Preferred Qualifications)

• Advanced knowledge of Docker/Kubernetes and container infrastructure internals
• Polyglot coding ability with comfort switching between Java, Go, and Python
• Direct experience building and managing Gitlab CI/CD pipelines

#LI-Hybrid #LI-SU1

Role

We are looking for a Product Support Engineer III - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 6+ years of experience in technical support, with at least 3 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LIRR1 

#LIHybrid

Role

 We are looking for a Principal Software Engineer to join our team. This is a hybrid role based in Bangalore, reporting to the Sr. Director of Software Engineering within the Platform Convergence department. You will design and build a low-latency, high-throughput data forwarding plane using Rust, leveraging its async/await model for efficient I/O and service-oriented infrastructure. You will develop distributed, scalable systems with a focus on concurrency and fault tolerance to bridge the gap between control and orchestration layers.

What you’ll do (Role Expectations)

• Design and build a low-latency, high-throughput data forwarding plane using Rust and async/await models for efficient service-oriented infrastructure
• Develop distributed, scalable systems with a heavy focus on concurrency, fault tolerance, and messaging
• Implement and maintain gRPC-based APIs and services to integrate forwarding plane capabilities with control and orchestration layers
• Optimize system performance through deep profiling across kernel-space and user-space
• Drive technical excellence through code reviews, architectural discussions, documentation, and mentoring junior engineers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 10+ years of software development experience with specific expertise in systems programming and Rust
• Extensive experience with async frameworks such as Tokio or async-std
• Proven track record of building resilient, observable, and horizontally scalable distributed systems
• Deep understanding of Linux fundamentals, including networking, namespaces, sockets, and kernel-user space interaction
• Proficiency in container-based environments, Git, CI/CD workflows, and performance instrumentation

What Will Make You Stand Out (Preferred Qualifications)

• Professional experience with systems languages like C/C++ or Go in performance-critical environments
• Familiarity with Linux networking stacks and kernel-space technologies like eBPF, XDP, or DPDK
• Hands-on experience with gRPC, Protobufs, and L2–L4 networking protocols including TCP/IP, UDP, and QUIC

#LI-Hybrid #LI-SU1

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#LI-NT1

We are looking for a Senior Product Manager to join our team in a Hybrid capacity, reporting to the Director, Product Management within the Product Management department. You will drive the vision, strategy, and execution of the Zscaler DSPM product line at the forefront of the world’s cloud security leader. By joining our team of innovation champions, you will deliver a growing portfolio of capabilities in threat prevention, visibility, and business enablement while shaping the future product roadmap.

What you’ll do (Role Expectations)

• Lead the vision and lifecycle for specific modules within the Zscaler DSPM suite, ensuring the roadmap is agile and aligned with Zscaler’s high-level business priorities and market trends
• Translate complex market needs into detailed technical requirements, providing clear needs to Engg teams to build high-performance features meeting acceptance criteria
• Partner with other teams to navigate the development lifecycle, removing roadblocks and adjusting requirements for timely delivery
• Act as the subject matter expert by analyzing the competitive landscape, identifying growth opportunities, and neutralizing threats through informed, data-driven product pivots
• Drive product adoption by collaborating with Marketing and Sales on GTM plans and engaging with customers for roadmap presentations, feedback loops, and high-level escalations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bridge the gap between technical and business audiences, communicating complex concepts to internal teams, executives, and customers
• 3–5 years of dedicated experience in Enterprise Product Management, specifically within the Cybersecurity or Information Security domains
• Proven experience with Data Loss Prevention (DLP) and data classification products with understanding of legacy tools and modern AI-based classification methods
• Deep knowledge of Cloud Security products (commercial and CSP-native) and unique security challenges inherent to cloud environments
• Hands-on experience and technical working knowledge of at least one major public cloud platform (AWS, Azure, or GCP)

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of Cloud Posture Security Management (CSPM), auto-remediation, activity analytics, cloud-native API’s, security frameworks and compliance standards
• Technical degree or a background in hands-on engineering, providing the architectural depth needed to lead complex product modules
• Prior success in roles such as Escalation Engineering, Sales Engineering, or Deployment Services

#LI-NT1

#LI-Hybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role 

We are looking for a Principal Software Development Engineer to join our Technical Implementation and Integration team. This is a remote role based in India, reporting to the Senior Director, Threat Research. 

You will be responsible for connecting and onboarding diverse cybersecurity data sources, mapping and normalizing security data to power exposure and threat management use cases, and customizing workflows to deliver measurable outcomes. This role requires technical depth, comfort with complex datasets, and the ability to communicate with both technical and non-technical stakeholders.

What you’ll do (Role Expectations)

• Partner with Sales, Product, and Services to translate complex customer requirements into actionable implementation and integration plans
• Connect diverse cybersecurity and IT sources including EDR, Cloud, and CI/CD while performing data mapping, normalization, and enrichment
• Audit customer data across environments to identify quality issues, security gaps, and specific remediation steps
• Use Python and APIs to configure, customize, and automate data transformations and platform workflows
• Communicate technical findings to stakeholders and provide field-based insights to Engineering to drive product improvements

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 14+ years of experience with strong understanding of IT systems, development, and DevOps concepts including APIs, CI/CD, containers, and cloud basics
• Professional experience with cybersecurity concepts, specifically vulnerability management, exposure management, and threat management
• Proven experience with data analysis, data modeling, and SQL with the ability to troubleshoot data issues end-to-end
• Working proficiency in Python for data parsing, transformations, API interaction, and automation
• Excellent problem-solving abilities and a high level of attention to detail

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience
• Experience integrating security tools and data such as SIEM, EDR, VM scanners, CNAPP/CSPM, ticketing/CMDB, identity, or cloud logs
• Direct experience working with data transformation pipelines

#LI-RM6 #LI-Remote

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#LI -RG

Role 

We are looking for an Analyst Workforce Management to join our team. This is a hybrid role based in Zscaler office location in Bangalore, reporting to the Director Workforce Management in the Workforce Management Department. The primary objective is to drive operational efficiency by translating complex historical data into actionable strategies. This ensures that service level agreements (SLAs) are met without over-investing in idle resources.

What you’ll do (Role Expectations)

• Deliver precise demand forecasting to align operational capacity with business needs
• Develop and maintain capacity modeling to ensure optimal resource allocation
• Execute trend analysis and contingency planning to proactively mitigate service risks
• Partner with stakeholders to drive continuous improvement and operational excellence
• Optimize operational performance to balance service delivery with cost efficiency

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• Minimum 4–5 years of Workforce Management experience, including at least 2 years of proven expertise in forecasting & capacity planning
• Proficiency with WFM tools such as Genesys, NICE, or Aspect, or equivalent statistical software
• Strong understanding of quantitative methods including moving averages, exponential smoothing, and regression analysis
• Professional experience in workforce management, supply chain, or operations management
• Advanced skills in Microsoft Excel and data visualization tools like Tableau or Power BI

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Statistics, Business, Information Technology, or Operations Management
• Proactive and detail-oriented approach to identifying and solving complex capacity constraints
• Ability to synthesize complex data into clear recommendations for executive leadership

#LI-HG1

#LI-Hybrid

Role

We are looking for a Deal Desk Manager to join our team in a hybrid capacity in Bangalore, reporting to the Senior Manager, Deal Desk within the Deal Desk department.

An opportunity to join an entrepreneurial, fast-changing environment supporting our Sales organization. You'll partner with multiple internal and external groups including Sales, Finance, Legal, Product Management and Field Sales Operations, Partners/Resellers and Customers to support deals and help drive the expansion of Zscaler Government Solutions across the Federal vertical.

What you’ll do (Role Expectations)

• Lead and advise the sales team on deal strategy and structuring and alternative commercial solutions in a SaaS environment to win deals
• Provide guidance for SFDC CPQ (Salesforce Configure, Price, Quote) quote and contract processes, driving pricing structure and strategy
• Oversee the daily deal and pricing approvals for the applicable region, ensuring compliance to business rules and policies and escalate exceptions
• Build partnerships and collaborate with stakeholder functions
• Identify process and policy gaps and recommend improvements and best practices to enhance productivity and increase deal velocity

Who You Are (Success Profile)

• You are a high-trust collaborator who is ambitious for the team and embraces our challenge culture by giving and receiving ongoing feedback with clarity and respect.
• You operate with urgency and understand that in a high-growth environment, speed and quality are not mutually exclusive.
• You champion simplicity and are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans.
• You are data-driven and use data and analytics to find the truth, measure what matters, and guide informed decisions.
• You lead with integrity, holding yourself and others to a high standard of accountability and building trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Significant experience in deal management and pricing within the high-tech software or SaaS industry
• Bachelor’s Degree in Business, Management, Finance, or a related field, or equivalent professional experience

What Will Make You Stand Out (Preferred Qualifications)

• Excellent analytical skills and advanced knowledge of Salesforce.com, CPQ tools, and Tableau

#LI-Hybrid

#LI-SP4

Role 

We are looking for an experienced Manager, Field Marketing to join our team. This is a hybrid role based in Bangalore, India, reporting to the Director Marketing, India within the Marketing department. You’ll collaborate with diverse, creative people around the globe to hone the Zscaler brand, increase awareness and demand, and drive home big wins for the world’s cloud security leader and our customers worldwide.

What you’ll do (Role Expectations)

• Develop marketing strategy in sync with local business and global priorities by partnering with sales, SDRs, and cross-functional teams
• Run quarterly field marketing activities from awareness to demand generation to hit KPIs including pipe progression and marketing-sourced pipeline
• Deploy always-on digital marketing for top-funnel coverage and run account-centric programs for deeper penetration into larger accounts
• Manage the field marketing budget and co-op funds while driving measurable results against goals for MQLs and meetings
• Partner with CoE teams to scale marketing execution in India across communications, customer advocacy, and CXO programs

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6–12 years of in-country field marketing experience across both direct and partner-led channels with proven results in pipeline growth
• Demonstrated experience in digital and omni-channel marketing including ABM, social, SEM, and community marketing
• Analytical mindset with the ability to derive actionable business insights from data to drive smart decision-making
• Proficiency in Salesforce, Google Suite, and AI productivity tools

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Marketing or Technology; MBA preferred
• Previous experience working within a high-growth SaaS or cybersecurity vendor environment
• Proven track record of utilizing AI tools for field marketing executions such as personalization, lead generation, and workflow automation

#LI-Hybrid 

#LI-SP4

Role 

We are looking for a Senior Staff Software Development Engineer (C and Go) to join our Engineering team. This is a hybrid role based in Bangalore (3 days a week in office), reporting to the Senior Director of Software Development 

You will work on the control plane for the Zscaler Internet Access (ZIA) and ZDX products, which has redefined how security services are delivered in the cloud.

What you’ll do (Role Expectations)

• Practice technical leadership in design, development, and optimization of control path features in Cloud Infrastructure
• Define and execute the technical roadmap ensuring alignment with business goals
• Develop and own components of a large-scale distributed system with a focus on scalability
• Use AI-powered tools for advanced problem solving and engineering efficiency
• Mentor other engineers

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 10+ years of software engineering experience, programming in Go or Java
• Deep expertise in networking protocols (DNS, HTTP, TCP/IP, SSL/TLS) and designing high-throughput, low-latency, horizontally scalable systems
• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud with a deep understanding of Kubernetes (AWS EKS) and container infrastructure
• Operational excellence with familiarity in monitoring tools like Prometheus and Grafana for debugging complex, large-scale systems
• Deep understanding of Kubernetes (AWS EKS) and container infrastructure

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of PostgreSQL and hands-on experience with design patterns for building scalable, reliable control planes including state management and RBAC
• Experience with gRPC, Protobuf, or similar serialization and RPC frameworks
• Strong fundamentals in high-performance computing, distributed systems, event-based programming, and memory optimization

#LI-Hybrid #LI-AN4

We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
• Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
• Direct experience working in Firewall and VPN/Zero Trust environments
• Experience working across various operating systems including Linux, Windows, and MAC

#LI-Hybrid

#LI-NT1

Role

We are looking for a Senior Staff Software Development Engineer to join our ZIA Cloud team. This is a hybrid role based in Bangalore, reporting to the Senio Manager, ZIA Core Engineering. You will make ZIA software run in Public Cloud Infrastructure, bringing strong public cloud infrastructure knowledge, technical expertise in network security, hands-on development experience, and proven leadership capabilities. You will bring your vision and passion to our team of experts who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy through the world's largest cloud security platform.

What you’ll do (Role Expectations)

• Participate in the design, development, and optimization of firewall/SWG platforms in Cloud Infrastructure

• Execute the technical roadmap for firewalls/SWG in Cloud Infrastructure, ensuring alignment with business goals

• Work closely with engineering teams to enhance platform support for virtualized environments

• Drive professional development and growth initiatives for team members

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience in designing and implementing networking security software and public clouds infrastructure

• Direct experience working on C/C++ programming and firewall technology 

• Strong understanding of AWS services including VPCs, Subnets, Route Tables, Security Groups, NACLs, Transit Gateway, ELB, Route 53, and Network Firewall

• Experience in designing how FW/SWG solutions integrate with or extend native public cloud services- Firewall/IPS, FreeBSD, OpenSSL

• Technical knowledge in BSD/Linux operating systems and their application in platform development

What Will Make You Stand Out (Preferred Qualifications)

• Mastery of Network Security Fundamentals including TCP/IP, DNS, Http(s), VPN technologies, NAT, and load balancing

• Proven experience with Virtualization technologies

#LI-Hybrid

#LI-RG

Role

We’re looking for a Principal Software Development Engineer to join our team. Based out of our Bangalore office, you will report to the Senior Manager, Software Engineering within the Zero Trust Exchange department.

As a Principal Software Engineer you will build the backend systems that keep the product fast, reliable, and able to scale as usage grows. You will create microservices and event-driven workflows, and ensure data can be ingested and queried efficiently across relational, graph, and time-series databases. You will also drive cross-team execution by collaborating closely with multiple groups to deliver high-quality results on tight timelines.

What you’ll do (Role Expectations)

• Architect and deliver scalable microservices on EKS (GoLang): design, build, and operate production services that meet uptime, latency, and scale goals
• Build event-driven pipelines with Kafka and MQTT: implement asynchronous workflows that are resilient, observable, and easy to evolve as product needs change
• Design high-performance data models and access patterns: optimize ingest and querying across RDS MySQL, Neo4J, and ElasticSearch for correctness, speed, and cost efficiency
• Harden production readiness and operational excellence: establish monitoring, alerting, tracing, and on-call standards; drive root-cause fixes and reliability improvements
• Lead cross-team delivery and technical direction: align stakeholders, break down complex work, and execute quickly while maintaining a high bar for quality and security

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.

What We’re Looking for (Minimum Qualifications)

• Senior-level backend engineering experience designing and shipping highly scalable microservices in production developed in Go
• Proven experience with event-driven, asynchronous architectures using messaging/streaming platforms such as Kafka
• Strong data engineering and persistence skills building efficient ingest and query patterns across relational databases (MySQL) plus at least one of ElasticSearch or Neo4J
• Hands-on experience running services on Kubernetes (ideally EKS), including deployment, troubleshooting, and operational ownership

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to profile and optimize distributed systems end-to-end (latency, throughput, resource usage), including performance tuning across services, databases, and messaging
• Strong track record designing debuggability/observability for distributed applications—structured logging, metrics, distributed tracing, and actionable dashboards/alerts for rapid incident triage
• Experience defining and operationalizing SLIs/SLOs (error budgets, alert policies, reliability reporting) and driving product decisions based on measured service health

#LI-Hybrid #LI-NT1

Role

We are looking for an Engineer, Center of Excellence to join our Customer Success team. This is a hybrid role based in Bangalore or Mohali, reporting to the VP, Support Excellence. As an Engineer in the Center of Excellence, you will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.

What you’ll do (Role Expectations)

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• 8+ years of support and networking experience as an SME specializing primarily in Cloud Connector Technologies (ZCC)
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

What Will Make You Stand Out (Preferred Qualifications)

• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts

#LI-HG1

 #LI-Hybrid

We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
• Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
• Direct experience working in Firewall and VPN/Zero Trust environments
• Experience working across various operating systems including Linux, Windows, and MAC

#LI-Hybrid

#LI-NT1

Role

We are looking for a Director, Software Engineering to join our team. This is a hybrid role based out of our Bangalore, India (minimum 3 days a week  in office), reporting to the VP, Engineering for the Zero Trust Branch (Zero Trust Exchange) department.

In this role, the Director of Software Engineering will lead the gateway/datapath engineering organization, owning the architecture, delivery, and operational excellence of high‑performance, highly reliable traffic processing systems. This role drives the technical strategy and execution for critical dataplane capabilities, ensuring scalable, secure, and observable performance that directly impacts customer experience and platform stability.

What you’ll do (Role Expectations)

• Set technical direction and architecture for the gateway/datapath, driving scalable, high-performance designs while balancing across considerations such as latency, throughput, resiliency, and cost
• Lead and grow the engineering organization, hiring and developing a strong high performing team, and building a culture of accountability, execution, and continuous improvement
• Drive delivery of critical dataplane capabilities, translating business priorities into clear roadmaps, milestones, and measurable outcomes, and consistently shipping high-quality releases
• Own operational excellence for production systems, improving reliability, observability, incident response, and SLO/SLI discipline to meet availability and performance targets
• Partner cross-functionally with Product, QA, Security, SRE, and peer engineering teams to align priorities, manage dependencies, and ensure end-to-end customer impact

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 15+ years of software engineering experience, including 7+ years leading engineering teams delivering complex, production-grade systems
• Proven experience building and operating high-performance gateway/datapath or networking systems (e.g., L4–L7 proxies, firewalls, VPN/tunneling, packet processing, routing/switching, traffic steering) with strong fundamentals in performance and reliability
• Demonstrated ability to set technical strategy and drive execution across multiple workstreams, with a track record of shipping impactful capabilities on predictable timelines
• Strong production ownership experience: operating mission-critical services, driving SLOs/SLIs, incident management, root-cause analysis, and continuous reliability improvements
• Excellent cross-functional leadership and communication skills, able to align engineering, product, and operations stakeholders around priorities and tradeoffs

What Will Make You Stand Out (Preferred Qualifications)

• Strong experience designing, building, and operating SD-WAN datapaths and control/data plane interactions (overlay networking, tunnel encapsulation, traffic steering, QoS, path selection, failover, and telemetry)
• Experience delivering gateway/datapath capabilities in cloud-native, multi-tenant environments, including robust observability and automated safe rollout strategies
• Strong experience with routing and switching fundamentals and implementations (e.g., BGP/OSPF, ECMP, VRFs, VLANs) in high-scale production environments

#LI-Hybrid #LI-AN4

Role

We are looking for a Principal Product manager to join our team in a Hybrid capacity, reporting to the Senior Director, Product Management within the Product Management department. You will own and drive the product strategy and roadmap for Zscaler Private Access (ZPA), with a strong focus on secure remote access, identity and security use cases, and continuously improving the ZPA administration experience through actionable insights and simplified management

What you’ll do (Role Expectations)

• Define and execute the product vision and roadmap for ZPA platform capabilities aligned to business goals and customer needs
• Own the ongoing improvement of the ZPA admin experience, delivering effortless management, simplified control, and meaningful insights
• Write clear, detailed product requirements and manage the full product lifecycle from ideation through end-of-life
• Partner closely with Engineering, UX/Design, and Systems Engineering to solve complex customer problems
• Collaborate with Sales, Marketing, and Customer Success to launch products successfully and drive adoption
• Serve as an internal subject matter expert, enable and support sales and other internal stakeholders through training and guidance
• Engage directly with customers to understand challenges, validate solutions, gather feedback, and identify new opportunities
• Conduct competitor and market analysis, staying current on trends in Zero Trust private application access, expansion, and integration opportunities

Who You Are (Success Profile)

• Customer-obsessed and able to translate real-world pain points into clear product direction and requirements
• Data-driven and UX-minded, using insights to continuously improve admin workflows and usability
• Comfortable navigating complex technical domains and aligning diverse stakeholders toward outcomes
• Strong communicator who can clearly articulate strategy, trade-offs, and product value to technical and non-technical audiences
• Analytical and structured in problem-solving, able to drive clarity in ambiguous environments

What We’re Looking for (Minimum Qualifications)

• 7–10 years of product management experience, with significant focus on secure access and/or cybersecurity
• Strong technical foundation in policy and network security technologies such as VPN, ZTNA/Zero Trust, authentication/identity, public cloud, and networking concepts
• Proven experience writing high-quality product requirements and driving end-to-end product delivery
• Demonstrated ability to lead cross-functional teams and deliver results through influence

What Will Make You Stand Out (Preferred Qualifications)

• Experience with cloud-based security platforms; familiarity with Zscaler offerings is a plus
• Proven track record of improving admin or console experiences using data analysis and UX best practices
• Experience driving integration/expansion opportunities and conducting competitive analysis in the Zero Trust space
• Strong customer-facing experience (discovery, validation, and feedback loops) with enterprise buyers and admins

#LI-Hybrid #LI-NT1

Role

We are looking for a Senior Technical Support Engineer to join our Global Customer Support department. This role is Bangalore based, reporting to the Team Lead,Technical Support Emerging Technology. You'll be an important contributor to solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs. You will help facilitate smooth transitions during organizational change efforts and promote employee adoption across the team.

What you’ll do (Role Expectations)

• Diagnose and troubleshoot customer issues, and provide effective solutions within the required SLA

• Support the technical aspect of the onboarding process for new customers

• Document and track customer interactions, issues, and resolutions

• Collaborate with cross-functional teams, including Engineering and Product, to escalate and resolve complex technical issues

• Identify and write internal and external technical articles or knowledge-base entries, such as typical troubleshooting steps, workarounds, or best practices

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 6+ years of practical experience in customer support or a related field

• Programming experience or knowledge in Python

• Experience in data modeling methodologies and advanced SQL

• Self-learner and independent team player with a strong customer service orientation

• Strong analytical and troubleshooting skills with a creative approach to problem-solving

What Will Make You Stand Out (Preferred Qualifications)

• 4+ years of practical experience in data analytics

• Familiarity with cybersecurity products such as SIEM or vulnerability assessment tools

• Bachelor's degree in Information Technology, Industrial Engineering, Computer Science, or a relevant field

#LI-Hybrid 

#LI-RG

Role 

We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
• Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
• Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution
• Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations
• Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Bachelors with 8 plus years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Proven experience in handling critical escalations and driving them to successful resolution
• A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers
• Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.)

What Will Make You Stand Out (Preferred Qualifications)

• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
• Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• In-depth knowledge of VPN technologies, including IPsec and various VPN clients
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

#LIHybrid

#LIRR1

We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
• Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
• Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution
• Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations
• Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Bachelors with 8 plus years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Proven experience in handling critical escalations and driving them to successful resolution
• A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers
• Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.)

What Will Make You Stand Out (Preferred Qualifications)

• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
• Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• In-depth knowledge of VPN technologies, including IPsec and various VPN clients
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

#LI-NT1

#LI-Hybrid

Role

We are looking for a Creative Design and Media Manager to join our Marketing Creative team. This is a Remote role, reporting to the Manager, Creative Production. This team is responsible for the expression of the Zscaler brand in every aspect of the human experience. The right candidate should have high-level conceptual skills with identity systems, developing conceptual ads, and experience working across various media and mediums. You have strong typographic and layout skills, strict attention to detail, and possess excellent analytical skills to find graphic solutions while ensuring guidelines and quality standards are met. Your work here will include a wide breadth of projects and materials—ranging across advertising, web, digital, data visualization, print, social, video, keynotes and events. 

What you’ll do (Role Expectations)

• Design and produce high-fidelity collateral and creatives across print, digital, web, multimedia—including ads, comps, concept executions, and presentations.
• Prep supplied artwork for production by creating export-ready delivery packages and troubleshooting/resolving artwork issues throughout production.
• Curate on-brand, high-quality stock photography and perform retouching/manipulation to ensure polished, effective creative assets.
• Build new and refine existing graphics using Adobe Creative Suite (Illustrator, Photoshop, InDesign) to meet required specifications.
• Collaborate with Creative/Art Directors, writers, designers, developers, and production teams; communicate and present design rationale to stakeholders; stay current on trends while aligning work to Zscaler’s brand system and business goals.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
• You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• 7+ years in a creative agency/studio/in-house team, with a strong portfolio demonstrating concept development, typography, layout, and web/digital design fundamentals.
• Proven ability to create and maintain production files across print and digital, including layout/typesetting, photo selection/editing, print production, QA, and troubleshooting design/application issues.
• Advanced skills in Adobe Creative Suite plus solid working proficiency with MS Office/Google Slides.
• Experience building PowerPoint decks (slide layouts, typography, diagrams/iconography, animation) and strong knowledge of web/social media standards and constraints.
• Self-starter who thrives in fast-paced environments; persuasive in influencing design decisions; seeks/applies feedback; takes direction well; highly collaborative with stakeholders/technical teams; strong attention to detail, organization, and time management.

What Will Make You Stand Out (Preferred Qualifications)

• BFA, BS, or MFA in Graphic Design or equivalent field is preferred.
• Bonus Technical Skills- Figma, illustration experience, motion graphic and/or animation skills

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#LI-VV3