Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Job Summary

Role and Responsibilities

• Deliver an excellent customer experience in all interactions
• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
• Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
• Serve as an escalation point to mentor and coach team members
• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Windows Server Operating Systems
• Perform advanced virus, malware and ransomware mediation
• Provide professional quality server room cable management
• Responsible for creating and maintaining high quality, detailed documentation 
• Resolve backup issues and perform restore testing
• Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
• Work with clients to harden security posture through policy and advanced technologies according to Abacus standards and processes
• Communicate with clients as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
• Take part in after hours
• On Call rotation as needed – must have a minimum of 6 months experience at Abacus and have supervisor approval before joining rotation.
• Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
• Perform on-site technical and customer service support, to include:
  • Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
  • Performs scheduled maintenance and repairs of clients’ technical systems and equipment
  • Network switch and server room cable management
  • Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
  • Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
  • Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
• Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
• Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
• Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
• Lead teams on standard projects (i.e. system migrations, virtual server configurations, server and firewall installations, office setups and moves, VPN tunnel configurations)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
• Follow Abacus’s defined processes, policies, service delivery standards 
• All other duties assigned.

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience
• A minimum of 3+ years of experience in IT Support, working in Microsoft Environments
• Required certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent
• Complete other technical and professional development as outlined in development plan
• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
• Knowledge of VMWare, Citrix, VPN and Terminal Services
• Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
• MSP specific experience strongly desired
• Excellent problem solving and client relationship skills
• Excellent verbal and written communication skills
• Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week.

Red Ventures is looking for a Software Engineer to join our Banking Client Services organization. You’ll build and operate financial services web platforms for our banking partners using Next.js, hosted in high-availability multi-cloud Kubernetes environments. You’ll do it within a team that treats AI and automation as fundamental to how modern software gets built.

Our engineering group is AI-forward. We’ve integrated agentic workflows and automation into coding, ticket management, compliance, and cross-functional problem-solving and we expect every engineer to actively contribute to that momentum. You’ll use AI-assisted tools daily, build automation that makes the team faster, and partner with business and data science teams to apply AI to real problems.

This is an IC engineering role reporting to an Engineering Manager with a clear path for growth as our client partnerships expand.

Curious how Growth and Transformation fits into Red Ventures? Click here. 

What You’ll Do: 

Engineering Delivery 

• Build and maintain financial services web platforms using Next.js (React, TypeScript) with a focus on performance, reliability, and partner-grade quality.
• Deploy and operate applications in high-availability, multi-cloud Kubernetes environments, contributing to infrastructure-as-code, CI/CD pipelines, and deployment automation.
• Contribute to SRE practices: observability, alerting, incident response, and operational maturity for client-facing web properties.
• Write well-tested, reviewable code and actively participate in code reviews, advocating for quality across the team.
• Collaborate with designers, business stakeholders, and data science partners to deliver solutions that strengthen client trust.

AI & Automation

• Build and maintain agentic workflows and automation that improve engineering delivery, spanning coding assistance, ticket management, compliance processes, and operational tasks.
• Use AI-assisted development tools (IDE integrations, CLI agents, code review automation) as a core part of your daily workflow to accelerate output and improve quality.
• Partner with business and data science teams to identify automation opportunities and build AI-driven solutions to operational and client-facing problems.
• Evaluate emerging AI/ML tooling for software development and recommend adoption where it reduces toil or improves outcomes.
• Develop internal tooling and developer experience improvements that help engineers across teams move faster.

What We’re Looking For:

Software Engineering (3–5 Years Experience)

• Strong proficiency in JavaScript/TypeScript, React, and Node.js. Hands-on experience with Next.js is strongly preferred.
• Experience deploying and operating applications on Kubernetes in production environments. Familiarity with multi-cloud architectures (AWS, GCP, or Azure) is a plus.
• Solid understanding of web application architecture: client-server models, RESTful APIs, microservices, and server-side rendering.
• Demonstrated emphasis on code quality: testing strategies (unit, integration, end-to-end), code review practices, and engineering best practices.
• Experience with CI/CD pipelines and deployment tooling (e.g., Harness, GitHub Actions).
• Familiarity with Agile/Scrum methodologies and iterative delivery within sprint-based workflows.

AI Fluency & Automation

• Demonstrated experience building automation, internal tooling, or agentic workflows.
• Proficiency with AI-assisted development tools such as GitHub Copilot, Cursor, Claude Code, or similar IDE and CLI integrations.
• A builder’s mindset: you actively look for opportunities to automate repetitive work, streamline processes, and apply AI to engineering problems.
• Willingness to experiment with emerging AI capabilities and drive adoption through working examples and documentation.

Collaboration & Communication

• Clear written and verbal communication skills. Ability to explain technical decisions to peers and cross-functional partners.
• Comfort working across functions, you’ll collaborate regularly with data science, business, and design teams.
• A collaborative, team-first approach. You contribute to a psychologically safe environment and share knowledge freely.

Nice to Have:

• Familiarity with web analytics tools (e.g., Google Analytics, Mixpanel) and using data to inform engineering decisions.
• Experience with databases (SQL and/or NoSQL) and their integration with web applications.
• Understanding of container orchestration and cloud-native tooling beyond Kubernetes basics.

Compensation:

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.

• Total Cash Compensation Range:
  • Charlotte, NC Hybrid Compensation Range: $80,000 – $140,000 per year
  • New York, NY Hybrid Compensation Range: $100,000 – $175,000

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

 We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!

#LI-KS1 #LI-HYBRID

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.

This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week.

Red Ventures Growth and Transformation partners with financial institutions to build digital products, customer platforms, and marketing technology solutions that drive acquisition, deepening, and retention. 

Red Ventures is looking for a technically strong, growth-minded Engineering Manager to lead a client-facing engineering team within our Banking Client Services organization. You’ll own the engineering delivery and site operations for a financial services’ web presence, leading a small team today with a clear path to growth as the client partnership expands.

What sets this role apart: you’ll operate at the intersection of client-facing engineering leadership and modern AI-augmented workflows. Our teams are actively integrating agentic tooling and automation into how we code, manage tickets, maintain compliance, and solve problems alongside our business and data science partners. We’re looking for someone who is energized by this shift and ready to lead a team through it.

This role reports to the Director of Engineering and will serve as the technical lead on client engagements when needed, with the Director’s support. The ideal candidate has strong communication instincts and the desire to grow into an increasingly senior client-facing leadership role over time.

Travel to partner locations is an expected component of this role to support relationship management and business objectives.

Curious how Growth and Transformation fits into Red Ventures? Click here. 

What You’ll Do:

Team & Client Leadership

• Lead a team of software engineers responsible for the engineering delivery and site operations of a financial services web platform.
• Serve as the technical lead on client calls and escalations, communicating complex technical topics clearly to both technical and non-technical stakeholders.
• Collaborate with designers, customer experience leads, business stakeholders, and leadership to deliver high-quality solutions that strengthen client trust.
• Position engineers for success through coaching, mentorship, regular feedback, and personal development planning.

AI & Process Modernization

• Champion the adoption and effective use of agentic workflows and AI-assisted tooling for coding, ticket management, compliance, and engineering process improvement.
• Leverage internally-built automation and AI tooling to increase team efficiency, reduce manual toil, and improve delivery quality.
• Partner with business and data science teams to identify and implement AI-driven solutions to operational and client-facing problems.
• Stay current with emerging AI/ML tooling for software development (IDE integrations, CLI agents, code review automation) and evaluate their fit for the team.

Site Operations & Engineering Excellence

• Drive SRE best practices: observability, incident response, reliability, and operational maturity for client-facing web properties.
• Improve engineering processes, CI/CD pipelines, code quality, and testing practices across the team.
• Demonstrate project and roadmap planning skills, balancing client commitments with operational health and team investment.

What We’re Looking For:

Leadership & Communication

• Experience managing and mentoring software engineers, including coaching, delivering feedback, and supporting career growth.
• Strong verbal and written communication skills with the ability to translate technical concepts for non-technical audiences, including client stakeholders.
• Skills in managing team dynamics, navigating conflict constructively, and building a collaborative, psychologically safe environment.
• Experience collaborating across functions: design, marketing, data science, and business partners to align on priorities and deliver outcomes.
• Comfort operating as a technical lead on client-facing calls and escalations with leadership support.
• 3+ years of engineering management experience

Software Engineering

• Proficiency in web development languages and frameworks (e.g., JavaScript/TypeScript, HTML/CSS, React, Node.js).
• Understanding of web application architecture: client-server models, RESTful services, and microservices.
• Strong emphasis on code quality: code reviews, testing strategies (unit, integration, end-to-end), and engineering best practices.
• Experience with Agile/Scrum methodologies and managing delivery through sprints and iterative planning.
• Familiarity with CI/CD pipelines and deployment tooling (e.g., Harness, GitHub Actions).

AI Fluency & Automation Mindset

• Demonstrated comfort with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude, or similar IDE/CLI integrations).
• Familiarity with agentic workflows or automation frameworks used to streamline engineering, compliance, or operational processes.
• A proactive mindset toward identifying opportunities to apply AI and automation to reduce toil and improve outcomes.
• Willingness to experiment, evaluate new tooling, and lead a team through adoption of emerging AI capabilities.

Data, Accessibility & Security

• Understanding of web analytics tools (e.g., Google Analytics, Mixpanel) and the ability to use data to inform engineering decisions.
• Familiarity with databases (SQL and NoSQL) and their integration with web applications.
• Knowledge of WCAG accessibility standards and experience implementing accessibility testing practices.
• Familiarity with process and controls required in SOC2 operations. Demonstrated experience leading in SOC2 environments preferred.  
• Understanding of web security principles (OWASP guidelines) and data handling regulations (e.g., GDPR, CCPA), particularly important in a financial services context.

Compensation:

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.

• Total Cash Compensation Range
  • Charlotte, NC Hybrid Compensation Range: $130,000 - $210,000 per year 
  • New York, NY Hybrid Compensation Range: $162,500- $262,500 per year  

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

 We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!

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*Candidates must be located in Charlotte, NC or willing to relocate. The position requires in-person attendance at least 3 days a week (ideally Tuesday-Thursday) in our Charlotte, NC office. Applicants also must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

THE POSITION:

The Senior Data Scientist is a key role within the Data Science team that involves leading complex data analysis and model development projects, leveraging a deep understanding of data science and machine learning workflows. This role requires the ability to navigate fast-paced environments with agility and poise, as well as build strong partnerships with engineering, product, business, finance, and analytics teams. As a Senior Data Scientist, you will take on a leadership position, guiding junior team members and ensuring the successful implementation of advanced analytics solutions. 

 KEY RESPONSIBILITIES:

• Help execute data science strategies and roadmaps to address business challenges and opportunities through analytics and AI/ML models.
• Hands on design, development, and deployment of predictive models, machine learning algorithms, and AI solutions.
• Collaborate with team members and business stakeholders to understand objectives and requirements and develop analytic models that provide actionable insights.
• Ensure the validity, reliability, and robustness of models by implementing best practices in model validation, testing, and calibration.
• Monitor performance and outcomes of models and refine them for optimized performance.
• Communicate complex analytic solutions and insights in a clear and structured manner to business stakeholders.
• Foster a culture of continuous improvement within our data science practices, staying abreast of industry trends and advancements.
• Demonstrate an eagerness to learn, including aspects related to bringing data science models into operational use. 

QUALIFICATIONS:

• Bachelor's or Master’s degree in Computer Science, Data Science, Statistics, or related field. PhD in the above fields preferred. 
• Minimum of 5 years of experience in a data science role, showcasing solid abilities in SQL and Python.
• Excellent data analysis, profiling and statistics skills coupled with proficiency in SQL tools and technologies such as Oracle, SQL Server, MySQL, Pandas, NumPy, ggplot, Shiny, SciPy, Sci-Kit Learn, and Matplotlib. 
• Proficiency in utilizing a range of Machine/Deep Learning algorithms and frameworks, including TensorFlow, PyTorch, scikit-learn, Spark ML, Torch, Huggingface, Keras, Caffe, and CNTK.
• Solid understanding of cloud computing environments and experience with deploying models in cloud environments such as AWS, Azure, or GCP.
• Experience in or understanding of model development, with a willingness to explore model deployment strategies.
• High analytical aptitude for navigating complex datasets to extract actionable insights.
• Excellent problem-solving skills and a detail-oriented mindset.
• Strong communication abilities, capable of conveying technical concepts to diverse audiences.
• Proactive in learning and adapting to new methodologies and challenges.
• Ability to work effectively in a team and manage simultaneous projects in a dynamic environment. 

NICE TO HAVE:

• Prior experience in Fintech 
• Software engineering experience 

TEAM CULTURE:

We are seeking enthusiastic candidates who have an unwavering commitment to remain at the forefront of data technology and science. Our ideal candidates are those who aim to foster a team spirit and collaboration and want to learn and grow with our team.  

ABOUT LENDINGTREE

LendingTree is the nation’s leading online lending marketplace. We connect consumers with multiple lenders so they can easily compare options and find the right fit — from mortgages and personal loans to credit, savings, and insurance products. 

Our founder, Doug Lebda, started LendingTree in 1996 after his own frustrating house-hunting experience. What began as a simple idea to make loan shopping easier has grown into a platform that empowers millions of people to make smarter financial decisions every day.

What else you should know:

• We’re a publicly traded company (NASDAQ: TREE).
• We’ve welcomed several other companies into the LendingTree family to expand our reach and capabilities.
• We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.
• We’re also committed to giving back — through philanthropic programs, volunteer opportunities, and partnerships that strengthen the communities where we live and work.

OUR CULTURE

We’re a collaborative, entrepreneurial team that values curiosity, creativity, and getting things done together. Our teammates are some of the brightest, most driven people you’ll meet — and we celebrate innovation, inclusion, and ownership. At LendingTree, you’ll find an inclusive culture where diverse perspectives make us stronger. We believe in working hard and supporting one another — with the flexibility and trust that help you thrive both personally and professionally.

We’re proud to offer generous benefits, wellness programs, and time-off policies designed to help you recharge, stay healthy, and bring your best self to work every day. And yes — we still have fun doing it (our “GSD – Get Stuff Done” award is a fan favorite!)

Come grow with us, make an impact, and be part of a company that truly cares about its people and its community.

The base pay range for this position in Seattle/New York/Colorado/California is $130,000 to $170,000; however, base pay offered may vary depending on internal factors, job-related knowledge, and experience.

Incentive Compensation: Eligible for annual performance bonus

About the role

Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.

Job Responsibilities

• Think on your feet and resolve problems quickly
• Answer phone calls and respond to emailed tickets keeping the SLA
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
• Maintain documentation for products and training
• Troubleshoot technical problems in Windows and SQL Server
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Required Skills

• Experience with PC Hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Excellent Customer Service soft skills and the ability to build and maintain customer relationships
• Growth Mindset - Always Learning
• Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
• Experience with Network Protocols, Switches, and Firewall configuration

What we Offer

• 3 Weeks of PTO, Holidays, and Paid Volunteer Day
• Generous Medical, Dental, and Vision plans with low premiums
• Paid Parental Leave
• Company Sponsored Life Insurance
• 401k with Company Match

Salary: $20-25 per hour, depending on experience
Location: On-site, Charlotte, NC

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